Customer reviews for eurofinsgenomics.eu

Customer reviews

• 5 / 5 1

  

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  excellent

  Review of 11/03/2019, following an experience of 12/02/2019 by MARY R. *

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• 2 / 5 1

  

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  I paid the shipping costs for my three last orders for order >25€ (so normally with free shipping cost). After six emails of complaint, only two of the three fees are refunded.

  Review of 08/03/2019, following an experience of 15/11/2018 by ABIGAIL D. *

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  Answer by eurofinsgenomics.eu

  

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  Dear Maxime, Thank you for your feedback regarding the shipping costs. We are thoroughly investigating your issue to come back to you soon. Your Eurofins Genomics Support Team

• 5 / 5 1

  

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  Easy to order, no problem to report.

  Review of 07/03/2019, following an experience of 07/11/2018 by MARK P. *

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• 5 / 5 1

  

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  Sequencing always prompt. Any problems with order quickly dealt with, great service.

  Review of 01/03/2019, following an experience of 08/11/2018 by OLIVIA B. *

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• 5 / 5 1

  

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  Good Company, liked the old order surface better, but Overall good!

  Review of 01/03/2019, following an experience of 19/11/2018 by VICKY C. *

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• 4 / 5 1

  

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  Order system is very easy and efficency

  Review of 28/02/2019, following an experience of 30/11/2018 by KIRSTY J. *

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• 5 / 5 1

  

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  The best company in Europa.

  Review of 28/02/2019, following an experience of 14/11/2018 by LAURA H. *

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• 5 / 5 1

  

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  Fast delivery and great customer service.

  Review of 28/02/2019, following an experience of 08/11/2018 by EVELYN H. *

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• 5 / 5 1

  

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  Very good, customer oriented service

  Review of 28/02/2019, following an experience of 12/12/2018 by YVONNE R. *

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• 4 / 5 1

  

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  Very quick service, often get results the following day Have had a couple samples that took longer

  Review of 28/02/2019, following an experience of 21/11/2018 by JACOB E. *

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• 4 / 5 1

  

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  very GOOD service;

  Review of 28/02/2019, following an experience of 09/11/2018 by NATASHA B. *

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• 5 / 5 1

  

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  Fast, competent, and friendly.

  Review of 28/02/2019, following an experience of 15/11/2018 by DENNIS C. *

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• 2 / 5 1

  

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  very bad experience regarding orders and website. Major problems regarding DNA sequencing (invoicing, personal account parameters,...)

  Review of 28/02/2019, following an experience of 08/11/2018 by ROSS C. *

  *Pseudonymized data at the request of the author

  Answer by eurofinsgenomics.eu

  

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  Dear Pierre, Thank you for this honest feedback, we really appreciate your hints in order to improve our services and products. Would you mind if we contact you by e-Mail directy to sort these issues with you directly? Kind regards, Your Eurofins Genomics Team

  Answer by Ross C

  

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  These problems are resolved to date (cf. Mrs Sandrine Foucher, the sales representative, in charge of our institute). best, PC

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• 3 / 5 1

  

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  The website is cumbersome and unintuitive to use, but does its job.

  Review of 28/02/2019, following an experience of 05/12/2018 by ROSS P. *

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• 2 / 5 1

  

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  I ordered on Friday before noon and submitted my samples at the same time. I only received confirmation mail on Monday. Still waiting to see the sequencing results.

  Review of 28/02/2019, following an experience of 04/01/2019 by ADAM L. *

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  Answer by eurofinsgenomics.eu

  

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  Dear Prasad, Thank you for your feedback, we will look into this issue and get back to you soon.

  Answer by Adam L

  

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  There are no more issues. I got my sequencing results a day later than expected. All good.

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• 5 / 5 1

  

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  Excellent service. We are very happy with it

  Review of 27/02/2019, following an experience of 09/11/2018 by JAMES H. *

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• 4 / 5 1

  

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  Website's slightly confusing, could improve.

  Review of 27/02/2019, following an experience of 06/11/2018 by CONNOR C. *

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• 5 / 5 1

  

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  Great service and support !!

  Review of 27/02/2019, following an experience of 18/01/2019 by NATASHA S. *

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• 4 / 5 1

  

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  Reliable oligos. Not so fast delivery.

  Review of 27/02/2019, following an experience of 16/11/2018 by NATHAN K. *

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• 5 / 5 1

  

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  Great service. Strongly recomended.

  Review of 27/02/2019, following an experience of 14/11/2018 by RAY W. *

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• 5 / 5 1

  

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  Very good, very fast. I would recommend.

  Review of 27/02/2019, following an experience of 26/11/2018 by JULIE C. *

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• 4 / 5 1

  

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  All fine, but the company should really find a way to clone genes into bacterial expression vectors directly, without additional fee compared with the standard cloning vectors.

  Review of 27/02/2019, following an experience of 31/01/2019 by LUKE C. *

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• 5 / 5 1

  

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  easy to use and fast delivery

  Review of 27/02/2019, following an experience of 19/11/2018 by FRANCESCA S. *

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• 4 / 5 1

  

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  The site can be a little difficult to navigate at first.

  Review of 27/02/2019, following an experience of 23/11/2018 by YASMINE W. *

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• 4 / 5 1

  

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  Good service, fast response time in case of issues.

  Review of 27/02/2019, following an experience of 30/11/2018 by COLIN W. *

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• 5 / 5 1

  

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  excellent

  Review of 27/02/2019, following an experience of 01/11/2018 by ALEX H. *

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• 5 / 5 1

  

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  first-rate

  Review of 27/02/2019, following an experience of 15/11/2018 by HELEN H. *

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• 5 / 5 1

  

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  We have been very satisfied for more than 6 years, usually great service

  Review of 27/02/2019, following an experience of 06/11/2018 by ALICE J. *

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• 4 / 5 1

  

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  all work weel

  Review of 27/02/2019, following an experience of 13/11/2018 by ARCHIE T. *

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• 5 / 5 1

  

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  Very well organized. Fast order processing.

  Review of 27/02/2019, following an experience of 07/11/2018 by GEORGE G. *

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• 4 / 5 1

  

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  good

  Review of 27/02/2019, following an experience of 20/11/2018 by POPPY T. *

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• 5 / 5 1

  

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  effcient

  Review of 27/02/2019, following an experience of 06/12/2018 by ADELE C. *

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• 4 / 5 1

  

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  Good

  Review of 27/02/2019, following an experience of 08/11/2018 by YVETTE S. *

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• 4 / 5 1

  

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  Very easy to find product and order it

  Review of 27/02/2019, following an experience of 24/01/2019 by KARLIE L. *

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• 5 / 5 1

  

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  Fast and reliable sequencing services, eurofins have never let me down.

  Review of 27/02/2019, following an experience of 12/12/2018 by ANDREW H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Always very prompt delivery, communicative in case of delays, reliable results!

  Review of 27/02/2019, following an experience of 15/11/2018 by ROSS R. *

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• 4 / 5 1

  

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  Datenfiles wurden nicht angehängt schnelle Hilfe am Telefon, sie zu finden

  Review of 27/02/2019, following an experience of 10/01/2019 by MARK M. *

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• 5 / 5 1

  

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  Easy to use website and fast return of results.

  Review of 27/02/2019, following an experience of 13/11/2018 by NATASHA B. *

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• 5 / 5 1

  

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  Easy to use service.

  Review of 27/02/2019, following an experience of 03/01/2019 by PAUL M. *

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• 5 / 5 1

  

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  Pretty Good

  Review of 27/02/2019, following an experience of 07/12/2018 by DUNCAN W. *

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• 5 / 5 1

  

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  We have only good experience with Eurofins

  Review of 27/02/2019, following an experience of 19/11/2018 by HENRY J. *

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• 5 / 5 1

  

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  Fast delivery

  Review of 27/02/2019, following an experience of 09/11/2018 by MASON H. *

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• 4 / 5 1

  

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  good service

  Review of 27/02/2019, following an experience of 16/11/2018 by ELLIOT C. *

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• 5 / 5 1

  

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  Sehr gut.

  Review of 27/02/2019, following an experience of 08/11/2018 by OSCAR Y. *

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• 5 / 5 1

  

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  perfect, as always

  Review of 27/02/2019, following an experience of 06/11/2018 by NIKKI T. *

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• 2 / 5 1

  

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  shorter reads than competitor; more misreads than competitor

  Review of 26/02/2019, following an experience of 11/12/2018 by SAMUEL F. *

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• 5 / 5 1

  

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  quickly and efficiently

  Review of 26/02/2019, following an experience of 19/11/2018 by OWEN W. *

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• 3 / 5 1

  

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  Recently delivery of order was very slow

  Review of 26/02/2019, following an experience of 14/11/2018 by KELLY D. *

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• 4 / 5 1

  

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  This sequencing was good and quick; I wish all the sequencing on eurofins was like that, but it has become hit or miss lately

  Review of 26/02/2019, following an experience of 13/11/2018 by HOLLY C. *

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• 5 / 5 1

  

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  Very good, quick service. I would highly recommend.

  Review of 26/02/2019, following an experience of 15/11/2018 by JASMINE H. *

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• 4 / 5 1

  

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  slightly complicated to get to the right ordering page (with all the buttons to click on) but the product was good and the shipping was fast

  Review of 26/02/2019, following an experience of 29/11/2018 by GAVIN B. *

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• 5 / 5 1

  

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  Good value for money! great support team and prices (=services) you don't get elsewhere.

  Review of 26/02/2019, following an experience of 14/11/2018 by CLAIRE J. *

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• 5 / 5 1

  

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  very good

  Review of 26/02/2019, following an experience of 24/11/2018 by DAN K. *

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• 5 / 5 1

  

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  easy to order fast delivery

  Review of 26/02/2019, following an experience of 28/11/2018 by GAVIN B. *

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• 5 / 5 1

  

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  very good, very fast

  Review of 26/02/2019, following an experience of 14/11/2018 by ADRIAN W. *

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• 5 / 5 1

  

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  Very fast. Excellent quality and quantity.

  Review of 26/02/2019, following an experience of 06/11/2018 by ROSIE H. *

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• 5 / 5 1

  

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  I never had problems with your products.

  Review of 26/02/2019, following an experience of 14/11/2018 by TRACY D. *

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• 5 / 5 1

  

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  Prompt and improved service.

  Review of 26/02/2019, following an experience of 04/11/2018 by EDWARD D. *

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• 4 / 5 1

  

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  Good

  Review of 26/02/2019, following an experience of 13/11/2018 by ROXANNE Y. *

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• 5 / 5 1

  

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  perfect

  Review of 26/02/2019, following an experience of 07/11/2018 by LAYLA S. *

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• 5 / 5 1

  

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  excellent

  Review of 26/02/2019, following an experience of 13/11/2018 by JENNIFER W. *

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• 5 / 5 1

  

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  Efficient fast service

  Review of 26/02/2019, following an experience of 19/11/2018 by SEAN C. *

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• 5 / 5 1

  

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  simple, effective

  Review of 26/02/2019, following an experience of 16/11/2018 by ELEANOR M. *

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• 5 / 5 1

  

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  I only use their tube seq service but it has been excellent.

  Review of 26/02/2019, following an experience of 07/01/2019 by TYLER R. *

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• 5 / 5 1

  

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  Very goid

  Review of 26/02/2019, following an experience of 02/11/2018 by THOMAS K. *

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• 4 / 5 1

  

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  once you are used to their not very friendly web site, ordering is easy and delivery fast.

  Review of 26/02/2019, following an experience of 09/11/2018 by NATASHA G. *

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• 4 / 5 1

  

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  Easy to order and self-explanatory

  Review of 26/02/2019, following an experience of 15/11/2018 by ALICE L. *

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• 5 / 5 1

  

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  Quick service!

  Review of 26/02/2019, following an experience of 19/11/2018 by GREG W. *

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• 5 / 5 1

  

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  Perfect service. In most cases the sythesis and delivery is within the shortest possible time. Certainly to recommend.

  Review of 26/02/2019, following an experience of 09/11/2018 by EDWARD S. *

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• 5 / 5 1

  

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  Good

  Review of 26/02/2019, following an experience of 28/11/2018 by REBECCA R. *

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• 5 / 5 1

  

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  Very good, great service. I would recommend.

  Review of 26/02/2019, following an experience of 15/11/2018 by BETHANY B. *

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• 2 / 5 1

  

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  I have had problems with the product

  Review of 26/02/2019, following an experience of 08/11/2018 by LIZZIE R. *

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• 5 / 5 1

  

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  Excellent

  Review of 26/02/2019, following an experience of 06/11/2018 by TEAGAN J. *

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• 5 / 5 1

  

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  Great

  Review of 26/02/2019, following an experience of 09/11/2018 by DUNCAN T. *

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• 5 / 5 1

  

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  I am happy with the sequencing. I also wish Eurofins would run more winning competitions, I won a Nikon digital camera from Eurofin some years ago and that has been tremendously useful for my everyday research work

  Review of 26/02/2019, following an experience of 16/11/2018 by AIDEN P. *

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• 5 / 5 1

  

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  Excellent!

  Review of 26/02/2019, following an experience of 20/11/2018 by KELLY M. *

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• 5 / 5 1

  

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  It was perfect service

  Review of 26/02/2019, following an experience of 15/11/2018 by LIAM H. *

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• 5 / 5 1

  

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  Quick, cheap and effective. What else?

  Review of 26/02/2019, following an experience of 14/11/2018 by ISAAC J. *

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• 5 / 5 1

  

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  Everything perfect!

  Review of 26/02/2019, following an experience of 12/12/2018 by VICKY S. *

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• 5 / 5 1

  

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  Best service.

  Review of 26/02/2019, following an experience of 05/12/2018 by AMELIA R. *

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• 5 / 5 1

  

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  Supportive, fast, professional

  Review of 26/02/2019, following an experience of 23/01/2019 by FRANK R. *

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• 5 / 5 1

  

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  good

  Review of 26/02/2019, following an experience of 07/11/2018 by JACKSON S. *

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• 5 / 5 1

  

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  Very user freindly ordering experience.

  Review of 26/02/2019, following an experience of 12/11/2018 by EMMA L. *

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• 5 / 5 1

  

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  Very punctual!

  Review of 26/02/2019, following an experience of 29/01/2019 by KYLE L. *

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• 5 / 5 1

  

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  Excellent service

  Review of 27/09/2018, following an experience of 23/07/2018 by KEVIN C. *

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• 2 / 5 1

  

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  it's been a week since I placed my sequencing order and I have no results

  Review of 10/08/2018, following an experience of 27/07/2018 by YVONNE R. *

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  Answer by eurofinsgenomics.eu

  

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  Thank you for your message Eric. We apologize for the inconvenience and work already on the solution. Therefore, our support will get in touch with you soon.

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