Customer reviews for eurofinsgenomics.eu

Customer reviews

• 5 / 5 1

  

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  Clear and straightforward.

  Review of 10/12/2021, following an experience of 01/09/2021 by CRAIG M. *

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• 5 / 5 1

  

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  very good

  Review of 10/12/2021, following an experience of 01/09/2021 by ROSS S. *

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• 4 / 5 1

  

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  The order was finished on time, the result was also good.

  Review of 10/12/2021, following an experience of 07/09/2021 by NATHAN R. *

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• 4 / 5 1

  

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  Service is good, the eurofins site very often creates different problems.

  Review of 10/12/2021, following an experience of 04/08/2021 by ZOE H. *

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• 5 / 5 1

  

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  As always, excellent service.

  Review of 10/12/2021, following an experience of 25/08/2021 by ROSS O. *

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• 5 / 5 1

  

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  fast and reliable - thanks!

  Review of 10/12/2021, following an experience of 13/10/2021 by BEN C. *

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• 5 / 5 1

  

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  Fast service, great sequencing quality.

  Review of 10/12/2021, following an experience of 29/09/2021 by KELLY M. *

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• 5 / 5 1

  

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  I like the quality of customer service.

  Review of 10/12/2021, following an experience of 16/11/2021 by IMOGEN P. *

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• 5 / 5 1

  

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  always great

  Review of 10/12/2021, following an experience of 18/09/2021 by MIKE F. *

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• 5 / 5 1

  

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  easyly working on your webside, quick ordering and delivery! One suggestion: is it possible to send the primers just in an envelope made of only paper or plastic? We seperate our waste and it is difficult with current envelope..(mixed paper and plastic)

  Review of 10/12/2021, following an experience of 19/11/2021 by ISABEL G. *

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• 5 / 5 1

  

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  very good

  Review of 10/12/2021, following an experience of 01/10/2021 by DARREN R. *

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• 5 / 5 1

  

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  Quick and excellent service.

  Review of 10/12/2021, following an experience of 17/09/2021 by NATALIE B. *

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• 5 / 5 1

  

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  A serial and efficient company

  Review of 10/12/2021, following an experience of 01/10/2021 by ROB H. *

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• 5 / 5 1

  

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  Easy order. Fast delivery.

  Review of 10/12/2021, following an experience of 12/11/2021 by RAY P. *

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• 5 / 5 1

  

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  easy to get a quote, fast delivery

  Review of 10/12/2021, following an experience of 02/09/2021 by ALEX W. *

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• 1 / 5 1

  

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  Eurofins add an error on the website and charged more than it should in the last order and then NZYTech made me pay for Eurofins error.

  Review of 10/12/2021, following an experience of 06/09/2021 by RILEY W. *

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• 5 / 5 1

  

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  Easy and quick to get a quote, competent en easy-going people to help.

  Review of 10/12/2021, following an experience of 23/11/2021 by MICHAEL L. *

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• 4 / 5 1

  

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  Excellent service but web site could be a little bit more simple.

  Review of 10/12/2021, following an experience of 05/11/2021 by LUCAS W. *

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• 4 / 5 1

  

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  Fairly easy ordering and reliable deliveries.

  Review of 10/12/2021, following an experience of 12/10/2021 by ALFIE R. *

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• 5 / 5 1

  

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  Very good

  Review of 10/12/2021, following an experience of 01/10/2021 by LEWIS P. *

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• 2 / 5 1

  

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  instead of some minutes, it took several days for the order to be processed

  Review of 10/12/2021, following an experience of 05/08/2021 by DARREN H. *

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• 5 / 5 1

  

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  excellent cooperation

  Review of 10/12/2021, following an experience of 06/09/2021 by ANDREW L. *

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• 4 / 5 1

  

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  Everyone I communicated with at your distributor GenSeq was very nice and helpful. However, I only had to communicate with them so much because your internet pages eurofinsgenomics.eu are incredibly unintuitive, cluttered, and difficult to navigate. I highly reccommend hiring a professional to redesign your website.

  Review of 10/12/2021, following an experience of 08/10/2021 by DAN M. *

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• 5 / 5 1

  

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  Fast delivery, good quality as usual.

  Review of 10/12/2021, following an experience of 27/08/2021 by DAN C. *

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• 5 / 5 1

  

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  Very good

  Review of 10/12/2021, following an experience of 23/08/2021 by LILY M. *

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• 5 / 5 1

  

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  Easy order, with some questions I contacted the support team and they were very helpful.

  Review of 10/12/2021, following an experience of 23/09/2021 by LIZZIE W. *

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• 5 / 5 1

  

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  Easy to order online. Fast delivery.

  Review of 10/12/2021, following an experience of 20/10/2021 by FRED S. *

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• 5 / 5 1

  

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  Fast and accurate, recommended

  Review of 27/11/2021, following an experience of 14/09/2021 by ISOBEL B. *

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• 5 / 5 1

  

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  Fast, high quality and relaible sanger sequencing service

  Review of 27/11/2021, following an experience of 31/08/2021 by PAULA M. *

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• 5 / 5 1

  

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  good

  Review of 27/11/2021, following an experience of 16/08/2021 by DAMIEN M. *

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• 2 / 5 1

  

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  We have used eurofinsgenomics to synthesis our long oligos for many years now. However we are now having to wait a really long time to receive the oligos - the last pair we ordered took 7 weeks to arrive

  Review of 27/11/2021, following an experience of 10/09/2021 by DYLAN H. *

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• 5 / 5 1

  

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  Very fast, as usual

  Review of 27/11/2021, following an experience of 22/10/2021 by MIKE S. *

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• 4 / 5 1

  

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  We are many users in the group but I only occasionally hear about problems.

  Review of 27/11/2021, following an experience of 24/09/2021 by THEO J. *

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• 5 / 5 1

  

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  Nothing to complain;-)

  Review of 27/11/2021, following an experience of 21/09/2021 by OWEN E. *

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• 5 / 5 1

  

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  highly recommended!!!

  Review of 27/11/2021, following an experience of 06/08/2021 by CAMERON G. *

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• 5 / 5 1

  

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  Always very timely deliveries and high-quality services.

  Review of 27/11/2021, following an experience of 26/10/2021 by TANYA A. *

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• 5 / 5 1

  

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  always good

  Review of 27/11/2021, following an experience of 11/08/2021 by MILLIE W. *

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• 5 / 5 1

  

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  Very good quality of services.

  Review of 27/11/2021, following an experience of 24/08/2021 by ALAN W. *

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• 5 / 5 1

  

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  I would recommend Eurofins genomics

  Review of 18/05/2021, following an experience of 20/04/2021 by COURTNEY T. *

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• 2 / 5 1

  

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  unnecessary plastic on the outside package that apart from the environment issues makes it super difficult to open and around the primers. please keep everyhting plastic free if possible

  Review of 18/05/2021, following an experience of 17/03/2021 by MARK P. *

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• 5 / 5 1

  

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  very good

  Review of 18/05/2021, following an experience of 09/01/2021 by FLORENCE C. *

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• 3 / 5 1

  

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  Eurofins got slower over the past 2 years, from 1 day results to 3-5 days is almost not acceptable anymore..

  Review of 18/05/2021, following an experience of 23/02/2021 by MAX S. *

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• 5 / 5 1

  

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  Very good service, I highly recommend.

  Review of 18/05/2021, following an experience of 11/03/2021 by LINDSAY K. *

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• 2 / 5 1

  

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  It takes too long to receive results.

  Review of 18/05/2021, following an experience of 12/01/2021 by KIRSTY S. *

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• 2 / 5 1

  

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  They are unreliable. We regularly send samples to them because they are the only company matching our needs on the market. The samples are supposed to arrive overnight and be processed for the next day. Sometimes it takes up to a full week to get the results from them. Sometimes we are sure of the good quality of our samples but they still fail to measure them and provide the results at a lower quality than expected (and paid) For example they sequence samples and return 200 nucleotides with poor reliability while it is expected to get 800-1000 nucleotides. They often push you to upgrade your request with a supplementary more expensive service but it often fails to improve the results. My experience with another company in Switzerland a few years ago was way better. The customer service quality was also unsatisfactory when I contacted them. So Eurofinns has a large margin of progression.

  Review of 18/05/2021, following an experience of 03/03/2021 by OLIVER S. *

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• 5 / 5 1

  

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  pre paid bar code sequencing vouchers, very quick and easy.

  Review of 18/05/2021, following an experience of 17/02/2021 by WAYNE P. *

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• 4 / 5 1

  

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  Good, no problems to report

  Review of 18/05/2021, following an experience of 13/02/2021 by ISOBEL W. *

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• 5 / 5 1

  

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  Very good.

  Review of 18/05/2021, following an experience of 02/01/2021 by LEE P. *

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• 5 / 5 1

  

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  The Italian customer service was very helpful and always available to resolve our questions from quoting to samples delivery for analysis. We get the results faster than expected and the quality was excellent.

  Review of 18/05/2021, following an experience of 01/03/2021 by ISOBEL G. *

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• 4 / 5 1

  

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  My dealings with Eurofins have always been positive, a helpful account manager and efficient customer service staff.

  Review of 18/05/2021, following an experience of 30/01/2021 by KIRSTY P. *

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• 5 / 5 1

  

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  The processing of samples was very rapid. Samples were posted on Thursday and the results were out by Saturday noon. Excellent service!

  Review of 18/05/2021, following an experience of 06/03/2021 by ERIN H. *

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• 5 / 5 1

  

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  Ordering sequencing primers is quick and easy.

  Review of 18/05/2021, following an experience of 03/03/2021 by ALISON W. *

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• 4 / 5 1

  

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  Good

  Review of 18/05/2021, following an experience of 08/01/2021 by TANYA A. *

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• 3 / 5 1

  

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  sometimes the sequences arrive in 24 hours, sometimes in 2 weeks. The number of primers available for free is too low. The price for primer synthesis is high.

  Review of 18/05/2021, following an experience of 28/04/2021 by SELINA P. *

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• 3 / 5 1

  

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  TAT too long. Poor Quality of electroferograms.

  Review of 18/05/2021, following an experience of 08/02/2021 by CANDICE R. *

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• 3 / 5 1

  

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  This order from 9.2.2021 has been the worst in terms of quality in recent months. 13 of the 52 sequences were unreadable.

  Review of 18/05/2021, following an experience of 09/02/2021 by RACHEL M. *

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• 1 / 5 1

  

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  Very late delivery of that order without any explanation. We waited more than 3 weeks for the delivery which usually takes no more than a week.

  Review of 18/05/2021, following an experience of 09/04/2021 by ELLIOT S. *

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• 5 / 5 1

  

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  quality and rapidity, despite the current work overload.

  Review of 18/05/2021, following an experience of 22/01/2021 by HOLLIE A. *

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• 4 / 5 1

  

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  RAS.

  Review of 18/05/2021, following an experience of 01/03/2021 by ALEX C. *

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• 5 / 5 1

  

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  R A S

  Review of 18/05/2021, following an experience of 23/03/2021 by ANTHONY H. *

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• 5 / 5 1

  

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  Works very nicely and smoothly. In the few exeptions, where there were problems in the past, customer service was always able to solve these problems in a very short amount of time.

  Review of 18/05/2021, following an experience of 03/02/2021 by NEIL M. *

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• 5 / 5 1

  

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  R A S

  Review of 18/05/2021, following an experience of 18/02/2021 by NIKKI R. *

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• 5 / 5 1

  

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  really nice

  Review of 18/05/2021, following an experience of 27/04/2021 by ADELE C. *

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• 5 / 5 1

  

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  Excellent job!

  Review of 08/05/2021, following an experience of 19/01/2021 by FAYE A. *

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• 4 / 5 1

  

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  I don't like at all when it happens I make a mistake with the scale of synthesis or kind of service and you keep the order under review indefinitely without notifying me. If you warn me that I have to correct the order I can make it soon but if it is up to me to check the order page to see it there something wrong the order i too much retarded

  Review of 08/05/2021, following an experience of 18/02/2021 by JIM D. *

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• 5 / 5 1

  

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  I am very pleased with the service

  Review of 08/05/2021, following an experience of 16/03/2021 by THOMAS G. *

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• 5 / 5 1

  

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  The experience has been pretty great. The technical support were also quick to respond to my complaints and offered troubleshooting solutions when I have issues to resolve.

  Review of 08/05/2021, following an experience of 08/02/2021 by RYAN S. *

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• 5 / 5 1

  

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  The order was very simple and I received the goods very soon

  Review of 08/05/2021, following an experience of 22/01/2021 by EDWARD S. *

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• 5 / 5 1

  

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  I would recommend it

  Review of 08/05/2021, following an experience of 17/03/2021 by MARIA A. *

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• 5 / 5 1

  

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  Very reliable and supportive company

  Review of 08/05/2021, following an experience of 07/01/2021 by GARY B. *

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• 5 / 5 1

  

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  the service was fast and the results were excellent. I particularly appreciated the way results were shared and the automatic assignment of the samples to my account according to the barcodes.

  Review of 08/05/2021, following an experience of 30/03/2021 by MAX E. *

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• 5 / 5 1

  

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  best service as always

  Review of 08/05/2021, following an experience of 21/01/2021 by SUMMER H. *

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• 3 / 5 1

  

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  Currently, there are to many problems. Way too long delivery, to long sequencing duration, forgotten sequencing reactions. What's up currently?

  Review of 08/05/2021, following an experience of 26/01/2021 by ROSS F. *

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• 5 / 5 1

  

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  Very easy and friendly platform.

  Review of 08/05/2021, following an experience of 21/01/2021 by PAULINE D. *

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• 5 / 5 1

  

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  excellent!

  Review of 08/05/2021, following an experience of 09/01/2021 by ALFIE S. *

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• 4 / 5 1

  

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  Good

  Review of 08/05/2021, following an experience of 27/01/2021 by JEREMY R. *

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• 4 / 5 1

  

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  very good and easy

  Review of 08/05/2021, following an experience of 24/02/2021 by EDWARD W. *

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• 1 / 5 1

  

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  after several try, prepaid coupon for plate sequencing not supported. so the order indicates a high price when it should be zero... in need to write prepaid coupon code manually.

  Review of 08/05/2021, following an experience of 17/03/2021 by TARA F. *

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• 5 / 5 1

  

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  User-friendly

  Review of 08/05/2021, following an experience of 12/01/2021 by ISABEL E. *

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• 2 / 5 1

  

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  Took Eurofins several weeks before we got the kit

  Review of 08/05/2021, following an experience of 10/02/2021 by ELLIOTT H. *

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• 5 / 5 1

  

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  Excellent

  Review of 08/05/2021, following an experience of 05/02/2021 by ADELE K. *

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• 5 / 5 1

  

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  Fast delivery

  Review of 08/05/2021, following an experience of 09/01/2021 by LOLA C. *

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• 5 / 5 1

  

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  Very good

  Review of 08/05/2021, following an experience of 22/01/2021 by ELLA R. *

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• 5 / 5 1

  

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  Fast and accurate.

  Review of 08/05/2021, following an experience of 22/01/2021 by THERESA G. *

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• 5 / 5 1

  

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  My favorite company! We order primer, genes and sequencing service here and responses come quickly and are helpful. A non-working primer was synthesized again for us, which is a great service! Just NGS/WGS we do elsewhere because of the costs.

  Review of 08/05/2021, following an experience of 17/04/2021 by LUCY A. *

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• 1 / 5 1

  

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  Significant delays and poor quality of sequencing.

  Review of 08/05/2021, following an experience of 08/01/2021 by HARLEY W. *

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• 3 / 5 1

  

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  Sometimes delivery takes more than expected but i want also to recognized tha you have a very intuitively designed webpage

  Review of 08/05/2021, following an experience of 04/02/2021 by ALFIE J. *

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• 4 / 5 1

  

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  I have nothing to object

  Review of 08/05/2021, following an experience of 12/01/2021 by RUBY D. *

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• 4 / 5 1

  

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  OK Good

  Review of 08/05/2021, following an experience of 27/01/2021 by CALLUM C. *

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• 5 / 5 1

  

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  Excellent, very helpful customer support. Many thanks to Kevin Rütschlin for fixing a mistake in a recent order

  Review of 08/05/2021, following an experience of 26/01/2021 by TINA C. *

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• 5 / 5 1

  

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  Fast turnaround time, decent amount of DNA and no errors in the sequence. This was our fifth time ordering genestrands and service has always been very reliable.

  Review of 08/05/2021, following an experience of 23/04/2021 by OLIVIA S. *

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• 4 / 5 1

  

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  Very good overall, but the website should be simplified for the easiest experience. Also, the prize of some products could be (down) updated

  Review of 08/05/2021, following an experience of 29/01/2021 by YASMINE M. *

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• 4 / 5 1

  

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  I am very happy with the service provided by eurofinsgenomics, with the only problem being that the webpage is sometimes too slow.

  Review of 08/05/2021, following an experience of 02/04/2021 by KIRSTY S. *

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• 5 / 5 1

  

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  Very good, great service. I would recommend.

  Review of 08/05/2021, following an experience of 24/02/2021 by ALAN W. *

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• 2 / 5 1

  

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  We receved empty files for the sequencing and it took several days before we receved the right files.

  Review of 08/05/2021, following an experience of 12/01/2021 by MARTIN C. *

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• 5 / 5 1

  

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  Very good experience!!!

  Review of 08/05/2021, following an experience of 28/01/2021 by MAISIE A. *

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• 5 / 5 1

  

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  good

  Review of 08/05/2021, following an experience of 11/03/2021 by MOHAMMED A. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  sometime too long delay in delivery !!!

  Review of 08/05/2021, following an experience of 23/01/2021 by ELIZABETH K. *

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• 4 / 5 1

  

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  I encountered no problems in placing the order.

  Review of 08/05/2021, following an experience of 19/04/2021 by TYLER S. *

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• 4 / 5 1

  

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  Quick and good results for sequencing. Primer orders inside 3-4 days. Helpful service.

  Review of 08/05/2021, following an experience of 12/03/2021 by ZOE A. *

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Reviews displayed in chronological order