Customer reviews for uk.peugeot-saveurs.com

Customer reviews

• 4 / 5 1

  

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  Service was good, but delivery confusing. After being told that the mill had shipped a few days later I learnt that it had arrived in France (I thought that was where it had started)! I was advised that Collisimo (DPD in the UK) had my package and were going to delivery it. However, I received two SMS messages from Fedex regarding a forthcoming delivery. I didn't know if this was a scam, or real. In the end FEdex delivered the package. Confusing!

  Review of 25/09/2023, following an experience of 31/08/2023 by DAVID S.

• 5 / 5 1

  

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  Speedy service, kept well informed of delivery progress by email.

  Review of 25/09/2023, following an experience of 28/08/2023 by LINDA K.

• 1 / 5 1

  

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  I have still not yet recieved my order. I have been given give 4 or possibly 5 "track your order" emails, each said September 1st, the last emails were dated September 4th, 5th, 6th and 7th and 8th!!! On September 1st, I waited in, after 5.00pm I attempted to conatct Peugeott 'verified reviews', nobody would respond to any emails because your business was closed for the weekend and a national holiday in the UK. I then went on holiday, absolutely unable to contact you and find our what was going on. This is very poor customer service and support. I have now returned from holiday, a voicemail message asks me to telephone you and arrange a delivery time. I shall do that tomorrow (today is Sunday!), I hope delivery will be successful.

  Review of 25/09/2023, following an experience of 26/08/2023 by ROSEMARY JANE C.

• 5 / 5 1

  

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  High quality products and an easy transaction.

  Review of 10/09/2023, following an experience of 28/08/2023 by ROSS S.

• 5 / 5 1

  

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  Agile website, fast delivery, excellent product.

  Review of 08/09/2023, following an experience of 25/08/2023 by HANS G.

• 5 / 5 1

  

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  Am impressed by your customer service ,Celine sorted my order as ordered two salts by mistake.Relief that all was well when they arrived.

  Review of 06/09/2023, following an experience of 23/08/2023 by YVONNE C.

• 5 / 5 1

  

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  Good service and no issues with customs!

  Review of 03/09/2023, following an experience of 22/08/2023 by CLAYTON H.

• 5 / 5 1

  

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  Great service and very prompt with information about delivery

  Review of 01/09/2023, following an experience of 18/08/2023 by JUDITH M.

• 5 / 5 1

  

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  Fabulous pepper mill and such a fast delivery. Very happy overall and can highly recommend. Thank you

  Review of 01/09/2023, following an experience of 20/08/2023 by INDRE S.

• 5 / 5 1

  

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  Arrived safely. Beautifully packed too.

  Review of 28/08/2023, following an experience of 11/08/2023 by CHRISTOPHER G.

• 5 / 5 1

  

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  Excellent quality grinder, well packaged and quickly despatched and received.

  Review of 27/08/2023, following an experience of 12/08/2023 by MAXINE H.

• 5 / 5 1

  

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  Excellent

  Review of 19/08/2023, following an experience of 08/08/2023 by DANIEL R.

• 5 / 5 1

  

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  Simply the best grinding mechanism on the market. A classic! Quick delivery too.

  Review of 18/08/2023, following an experience of 07/08/2023 by LORI G.

• 5 / 5 1

  

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  Easy site to use and order delivered promptly within timescale given. Regular delivery status updates and certainly quality products. I purchased the Paris Chef Salt & Pepper grinders.

  Review of 15/08/2023, following an experience of 03/08/2023 by FRANCES P.

• 5 / 5 1

  

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  Brilliant salt and pepper grinders and excellent service, thank you.

  Review of 14/08/2023, following an experience of 01/08/2023 by FIONA M.

• 5 / 5 1

  

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  Excellent service and excellent product.

  Review of 13/08/2023, following an experience of 31/07/2023 by JANET W.

• 4 / 5 1

  

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  Good

  Review of 12/08/2023, following an experience of 30/07/2023 by SAUL M.

• 5 / 5 1

  

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  Love my salt and pepper mills. So stylish!!

  Review of 11/08/2023, following an experience of 29/07/2023 by CHRISTINE LESLEY R.

• 4 / 5 1

  

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  All easy and straightforward

  Review of 06/08/2023, following an experience of 24/07/2023 by ANNETTE A.

• 5 / 5 1

  

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  Easy site and good delivery time from France

  Review of 06/08/2023, following an experience of 15/07/2023 by ELLEN G.

• 5 / 5 1

  

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  Process was ok allowing for the delays built in following BREXIT - what a farce!!!!!

  Review of 06/08/2023, following an experience of 11/07/2023 by TONY C.

• 5 / 5 1

  

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  Absolutely fabulous!

  Review of 18/07/2023, following an experience of 06/07/2023 by NENAD P.

• 5 / 5 1

  

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  Fabulous

  Review of 17/07/2023, following an experience of 06/07/2023 by MALIN H.

• 5 / 5 1

  

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  Good website with lots of choice and easy to navigate. The prices are good as well.

  Review of 15/07/2023, following an experience of 04/07/2023 by WENDY P.

• 5 / 5 1

  

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  Very smooth transaction, kept informed of the orders progress

  Review of 15/07/2023, following an experience of 03/07/2023 by ANDY H.

• 5 / 5 1

  

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  Peugeot-Saveurs were brilliant in their help and assistance and do make some great products. The delivery by Fed-Ex told me they would deliver monday but it was wednesday before it arrived.

  Review of 14/07/2023, following an experience of 30/06/2023 by TREVOR J.

• 5 / 5 1

  

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  great , thank you .

  Review of 05/07/2023, following an experience of 23/06/2023 by PAUL S.

• 4 / 5 1

  

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  excellent...

  Review of 04/07/2023, following an experience of 21/06/2023 by MAY I.

• 5 / 5 1

  

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  Very good service.

  Review of 04/07/2023, following an experience of 23/06/2023 by DMITRII Z.

• 5 / 5 1

  

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  I have not received it

  Review of 28/06/2023, following an experience of 13/06/2023 by LISA T.

• 5 / 5 1

  

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  Excellent product and service!

  Review of 27/06/2023, following an experience of 15/06/2023 by JAMES F.

• 5 / 5 1

  

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  Look beautiful but most importantly work great, I was fed up of terrible salt and pepper grinders that just wouldn't grind properly, especially pepper mills. Very happy with this investment.

  Review of 27/06/2023, following an experience of 11/06/2023 by DAVID D.

• 5 / 5 1

  

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  Excellent Customer service. I made a mistake in my order , from the Uk. Celine Giuvier in customer services sorted it out. The salt and pepper mills were delivered very quickly. I will recommend to others.

  Review of 19/06/2023, following an experience of 07/06/2023 by MICHAEL O.

• 5 / 5 1

  

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  Super service and super quality comes highly recommended

  Review of 16/06/2023, following an experience of 04/06/2023 by STEVEN H.

• 4 / 5 1

  

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  It was a wedding gift which was sent to the couple so I've never seen product and I have to assume they received it

  Review of 14/06/2023, following an experience of 29/05/2023 by PHILIPPA A.

• 4 / 5 1

  

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  The site was extremely slow at times, making searching and filtering frustrating. However, the shipping/delivery was reasonably prompt and we are very happy with the pepper mill we ordered.

  Review of 10/06/2023, following an experience of 27/05/2023 by SAM C.

• 5 / 5 1

  

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  Excellent product, high quality, delivered promptly and with everything to use straight away. So good we bought this as a second pair of salt/pepper grinders!

  Review of 30/05/2023, following an experience of 06/05/2023 by DAVID W.

• 2 / 5 1

  

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  uneven offering

  Review of 27/05/2023, following an experience of 28/04/2023 by PETRA M.

• 4 / 5 1

  

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  Product arrived on time and was everything I hoped.

  Review of 27/05/2023, following an experience of 08/05/2023 by MICHAEL C.

• 5 / 5 1

  

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  service excellent

  Review of 27/05/2023, following an experience of 11/05/2023 by A O.

• 5 / 5 1

  

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  Excelent delivery

  Review of 27/05/2023, following an experience of 03/05/2023 by ANNE O.

• 4 / 5 1

  

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  always wanted a peugeot pepper mill and now i am very happy i do, thanks.

  Review of 07/05/2023, following an experience of 25/04/2023 by CLIVE T.

• 5 / 5 1

  

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  I was given a Peugeot pepper mill as a gift several years ago and wanted to match it with a salt grinder but, as I was buying them years apart, I wasn’t sure of the model to order. Céline in customer services was fantastic from the beginning of my enquiry all the way to the after care once the item had been delivered. Both items are different shades though they are the same Model - she explained to me about the Patina process and they will match over time but offered an exchange if I preferred. A customer focussed service - rare to find and very much appreciated.

  Review of 03/05/2023, following an experience of 14/04/2023 by NATHALIE P.

• 5 / 5 1

  

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  Excellent follow up service

  Review of 28/04/2023, following an experience of 16/04/2023 by CGFRENCH ..

• 5 / 5 1

  

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  Great service and communication regarding delivery. Super product (spice grinder) which will be used a lot!

  Review of 14/04/2023, following an experience of 03/04/2023 by ANTHONY S.

• 5 / 5 1

  

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  The site was easy to navigate, product arrived within 4 days and very well packaged.

  Review of 12/04/2023, following an experience of 30/03/2023 by SUSAN C.

• 5 / 5 1

  

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  I was pleased to find the charger needed for my Elis Corkscrew online having mislaid the original. I was even more pleased with the efficiency of the ordering process and, ultimately, the speed with which the item was delivered from France.

  Review of 10/04/2023, following an experience of 28/03/2023 by SIMON J.

• 1 / 5 1

  

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  Terrible company. Received email to say my order being held at customs, asking me to pay £30 in taxes. I have replied and sent several emails to which they do not reply. As I cannot get a response from them, I have contacted my credit card to check if this is a Scam.

  Review of 10/04/2023, following an experience of 14/03/2023 by KIM M.

• 3 / 5 1

  

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  Delivery was late but I got reasonably regular mails telling the status

  Review of 10/04/2023, following an experience of 11/03/2023 by PAUL W.

• 5 / 5 1

  

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  Super product, had several over the years,

  Review of 10/04/2023, following an experience of 26/03/2023 by ELIZABETH L.

• 5 / 5 1

  

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  Wanted one for years but was put off by the price. However, I bit the bullet and am pleased.

  Review of 10/04/2023, following an experience of 20/03/2023 by ANTHONY I.

• 5 / 5 1

  

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  Very happy with our pepper mill. Excellent quality and easy to use.

  Review of 10/04/2023, following an experience of 28/03/2023 by GRAHAM B.

• 1 / 5 1

  

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  Just painful import taxes live nothing I’ve experienced and I’ve still not heard back since Thursday

  Review of 10/04/2023, following an experience of 15/03/2023 by GRAHAM H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very fast delivery of a fabulous pepper mill.

  Review of 10/04/2023, following an experience of 20/03/2023 by PETER J.

• 5 / 5 1

  

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  Mill was delivered so quickly & it's a real thing of beauty as well as working well. Highly recommended

  Review of 10/04/2023, following an experience of 19/03/2023 by JANET M.

• 4 / 5 1

  

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  Very good. The Tahiti salt and pepper mills are splendid. High quality and great appearance. Unfortunately, there's a small chip on the bottom rim of the pepper mill. It isn't visible when the mill's on the table.

  Review of 10/04/2023, following an experience of 14/03/2023 by BOLAM A.

• 5 / 5 1

  

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  Great as always

  Review of 24/03/2023, following an experience of 12/03/2023 by ADRIEN C.

• 4 / 5 1

  

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  Great product range. I have a salt and pepper mill and ordered replacement Jewel buttons. Delivery was fine.

  Review of 13/03/2023, following an experience of 28/02/2023 by ALAN W.

• 5 / 5 1

  

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  Excellent products and delivery

  Review of 12/03/2023, following an experience of 25/02/2023 by LUKE P.

• 5 / 5 1

  

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  Such great quality and ergonomic It’s wonderful

  Review of 11/03/2023, following an experience of 25/02/2023 by GRANT B.

• 5 / 5 1

  

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  Quality product, look great and good service....thank you !

  Review of 11/03/2023, following an experience of 19/02/2023 by ANTHONY B.

• 1 / 5 1

  

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  Product turned up in badly damaged packaging. The product itself is ok but the box looks a mess which is very disappointing as it will have to be gifted to my boyfriend this way.

  Review of 11/03/2023, following an experience of 11/02/2023 by SHAUNA K.

• 5 / 5 1

  

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  Excellent product range.

  Review of 11/03/2023, following an experience of 18/02/2023 by WILLIAM P.

• 5 / 5 1

  

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  Nice colors and design and perfect functionality. My wife is really satisfied.

  Review of 11/03/2023, following an experience of 21/02/2023 by GYÖRGY N.

• 5 / 5 1

  

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  Order was dealt with promptly and I received the product very quickly with updates at each stage of the process. Superb service.

  Review of 11/03/2023, following an experience of 18/02/2023 by ANTHONY B.

• 5 / 5 1

  

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  A successful online purchase with speedy delivery. Thank you.

  Review of 11/03/2023, following an experience of 14/02/2023 by JENNIFER M.

• 5 / 5 1

  

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  The best pepper grinders on the market and delivered fast and efficiently!

  Review of 01/03/2023, following an experience of 06/02/2023 by GRAHAM B.

• 5 / 5 1

  

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  Everything went very smoothly and although there was a slight delay in delivery, it still arrived quickly.

  Review of 01/03/2023, following an experience of 02/02/2023 by ROCHELLE S.

• 5 / 5 1

  

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  The team kept me informed at all stages from order to delivery... Thanks !

  Review of 01/03/2023, following an experience of 10/02/2023 by ANTHONY B.

• 5 / 5 1

  

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  The ordering and delivery were all very good, but I have a comment about another product that I'd like passed on. I recently purchased some of the classic shaped u-select grinders and find that there are issues with the salt grinder, many of which probably strem from the fact that the coarseness can be affected by both the screw at the top and the u-select pay at the bottom. These two work against each other, causing issues. I think it best if you found a way to attach the uppermost part without it having any effect on the grinding mechanism. It should be easy to do and would improve the product significantly. Thanks.

  Review of 27/02/2023, following an experience of 01/02/2023 by DAVE T. *

  *Pseudonymized data at the request of the author

  Answer by uk.peugeot-saveurs.com

  

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  Hi Kimbal, Thank you so much for your review and for giving us 5 stars! We're glad you love your products. Thanks also for the feedback on the button, I'll be sure to pass on your comment to our product development team. Thanks for supporting our brand. Customer Service Team

• 1 / 5 1

  

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  Package did not arrive. Still on the way - apparently. Not good.

  Review of 27/02/2023, following an experience of 01/02/2023 by MARK S.

  Answer by uk.peugeot-saveurs.com

  

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  Hi Mark, I'm just investigating your order for you as to why there is a delay. Customer Service Team

• 5 / 5 1

  

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  I have used Peugeot pepper mills for more than 30 years and have given several as presents. They are simply the best. Easy to order online and they dispatch swiftly.

  Review of 16/02/2023, following an experience of 23/01/2023 by EVA H.

• 5 / 5 1

  

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  Great Bali pepper mill

  Review of 16/02/2023, following an experience of 29/01/2023 by FRANCISCO S.

• 5 / 5 1

  

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  I think this is the fifth one if these I have bought, they are gifts. This latest one is for my son who is thrilled by it. What’s not to like? They look like the great quality items they are. They feel great in the hand, the balance is perfect. The mechanism is second to none, and they last for years and years. They are worth every penny They are the best!

  Review of 16/02/2023, following an experience of 31/01/2023 by DIANA B.

• 5 / 5 1

  

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  Ordering was easy from a great choice of products.

  Review of 16/02/2023, following an experience of 20/01/2023 by ANNE L.

• 2 / 5 1

  

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  Very disappointed with what we thought would be a quality product and service. Delivery took 3 weeks when originally it stated 4-7 days. Then on opening the mill set, the pepper mill was not fit for purpose and broke on first use, extremely disappointed. We have now sent back and await a replacement.

  Review of 16/02/2023, following an experience of 03/01/2023 by FRED S. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Still waiting for a problem with salt mill to be resolved by customer service

  Review of 10/02/2023, following an experience of 14/01/2023 by SABRINA W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Absolutely excellent salt and pepper grinders

  Review of 10/02/2023, following an experience of 18/01/2023 by KATE S.

• 4 / 5 1

  

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  An excellent product. However time of delivery could be shortened and it is probably cheaper to buy from a third party vendor like Amazon than direct from Peugeot.

  Review of 07/02/2023, following an experience of 15/01/2023 by MIKE M.

• 5 / 5 1

  

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  No problem

  Review of 07/02/2023, following an experience of 08/01/2023 by ANDREW M.

• 5 / 5 1

  

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  Excellent Website, Excellent Quality Products together with Excellent service and delivery. I will undoubtedly be ordering again and would not hesitate to recommend this company along with their superb range of products.

  Review of 07/02/2023, following an experience of 08/01/2023 by NATASHA M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I am surprised to receive two separate requests to review products that I have yet to receive at more than two weeks from placing the order. The carriers performance is utterly abysmal for an order of this value.. I am cancelling the order and demand an immediate and full refund of all monies paid.

  Review of 07/02/2023, following an experience of 08/01/2023 by MICHAEL B.

  Answer by uk.peugeot-saveurs.com

  

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  Hi Michael, I am sorry that you have not yet received your parcel, I have emailed you directly. Kind regards Customer Service

• 5 / 5 1

  

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  Easy to order, regular delivery updates and arrived ahead of time.

  Review of 07/02/2023, following an experience of 14/01/2023 by BILLETT S.

• 5 / 5 1

  

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  website easy to use, product arrived when they said it would.

  Review of 28/01/2023, following an experience of 05/01/2023 by KATY G.

• 1 / 5 1

  

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  Ordered as a Christmas present, no order status updates given, but received an email 10 days later saying that it had been delivered but I couldn't find it anywhere - no POD information or photographs showing where delivered were provided. Although Peugeot allude to having an UK outlet - Peugeot Saveurs UK, there is no contact information for them anywhere and the UK email address on the order confirmation bounces back. Had great difficulty finding details of how to contact them in France - sadly their customer service department is appalling, painfully slow to reply with little or no information to a simple request - where is my order? Eventually after much chasing was advised that original order had been 'damaged in transit' and not delivered. Replacement sent - received one month after the original order - far too late for Christmas.

  Review of 28/01/2023, following an experience of 11/12/2022 by CONNOR M. *

  *Pseudonymized data at the request of the author

  Answer by uk.peugeot-saveurs.com

  

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  Dear Sadie, Thank you for your review and your comments. Firstly, I'd like to apologise for the poor experience you have received and I want to let you know that I will be investigating all of the points you have raised so that this doesn't happen again. We do have several automated communications that go to customers through each step of the order's journey so I am sorry that you did not receive these, there must be an error on our system. Our orders do come from France so take a little longer than expected, but we try to make this clear on the header of our website. Unfortunately, in the lead up to Christmas and the issue with the Royal Mail strikes, some orders have experienced long delays or have gone missing entirely. I was saddened to read that our customer service team were not up to par on this occasion, I'm sure the lateness of response was due to volume of enquiries, but I will certainly be investigating further to ensure our customers not only receive a quick response, but also an adequate response to queries. I hope the delivery of your product was to your expectation and you can finally enjoy using it. Once again, I do apologise for the inconvenience. Kind regards Kerry Coleman, Peugeot (UK)

• 3 / 5 1

  

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  Our mills arrived damaged. It appears they were poorly packed and were able to move in the box during transport. I immediately sent a response to your email and clicked the thumbs down selection but I heard nothing from you until I contacted your customer service directly. So why have these applications and ways of response if you're going to do nothing with them. Since contacting your customer service things appear to be moving in terms of organising a replacement order.

  Review of 28/01/2023, following an experience of 01/01/2023 by KEVIN T.

  Answer by uk.peugeot-saveurs.com

  

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  Dear Kevin, Thank you for your review and sorry to read that your products arrived damaged, that is frustrating. Unfortunately, we do not get notified with just a thumbs down, only if you leave a review with a comment, so apologies if you were expecting a response from that. I'm glad that customer services were able to deal with your enquiry and I hope you receive a new order very soon. Peugeot Customer Service Team

• 4 / 5 1

  

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  No instruction leaflet

  Review of 28/01/2023, following an experience of 10/01/2023 by PAM M.

  Answer by uk.peugeot-saveurs.com

  

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  Hi Pam, I will check to see why an instruction leaflet wasn't included in your order, but we do have instructions on our website too - see the infographic under the images section on this page; https://uk.peugeot-saveurs.com/en/tidore-manual-nutmeg-mill-in-acrylic-11-cm-4-5in.html I hope that helps. Customer Service Team

• 5 / 5 1

  

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  Very nice webshop with quality products Almost all of them made in France

  Review of 28/01/2023, following an experience of 05/01/2023 by JULIEN H.

• 5 / 5 1

  

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  EXCELLENT products!! SUPERFAST delivery!! HIGHLY RECOMMENDED!!

  Review of 28/01/2023, following an experience of 03/01/2023 by MINNIE S.

• 5 / 5 1

  

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  Everything is fine. but if I were you, I would pack the glasses themselves in protective material. could be beaten during transportation. they hang out quite a lot in the box.

  Review of 28/01/2023, following an experience of 11/01/2023 by IEVGEN D.

  Answer by uk.peugeot-saveurs.com

  

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  Hi Ievgen, Thank you for your feedback which I will pass on to the product development team. :-) Customer Service Team

• 2 / 5 1

  

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  Unfortunately the quality of the cast iron mill is not good enough at this price level. The mill works well but the finish is disappointingly lacking, with seams clearly visible. Sent back and still waiting for a refund.

  Review of 25/01/2023, following an experience of 23/10/2022 by DOMINIC K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to navigate and select a product

  Review of 25/01/2023, following an experience of 26/12/2022 by KONSTANTINOS S.

• 5 / 5 1

  

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  Good quality product. Attractive & useful. Fast & efficient delivery.

  Review of 24/01/2023, following an experience of 30/12/2022 by SUE C.

• 2 / 5 1

  

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  I still haven’t received my order?

  Review of 24/01/2023, following an experience of 27/12/2022 by DIMITAR N.

• 5 / 5 1

  

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  quick international service for products that deserve their excellent reputation

  Review of 09/01/2023, following an experience of 27/12/2022 by KRISTIN J.

• 5 / 5 1

  

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  A very well made item that feels well in the hands, looks great and works very well with equal sized granules and a superb aroma. Well recommended.

  Review of 09/01/2023, following an experience of 29/12/2022 by STUART B.

• 5 / 5 1

  

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  Very pleased with this elegant and well-made salt and pepper mill set from Peugeot. It's so useful to be able to vary the coarseness of the grinder mechanism. Delivery time and update comms from France were excellent.

  Review of 08/01/2023, following an experience of 21/12/2022 by PAUL S.

• 5 / 5 1

  

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  Excellent. Especially when I receive the duty back.

  Review of 08/01/2023, following an experience of 27/12/2022 by GLORIA M.

• 5 / 5 1

  

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  EXCELLENT!! I am very pleased and impressed with my items I ordered. The delivery arrived in good time and the packaging very substantial. It is always a pleasure to order and receive quality items from Peugeot-saveurs. Thank you

  Review of 08/01/2023, following an experience of 27/12/2022 by MS EVELYN FELTON E.

• 5 / 5 1

  

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  Website easy to navigate, communication from purchase to shipment accurate and timely, very reasonable price, happy customer :)

  Review of 08/01/2023, following an experience of 21/12/2022 by PAULA W. *

  *Pseudonymized data at the request of the author

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