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Review Summary
The brand is praised for its excellent selection, competitive pricing, and quick delivery. Customers highlight efficient service and reliable products.
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D. H.
24 Dec 2024
Verified reviewExcellent service the part arrived 2 days after I ordered it. Would certainly recommend this company and would definitely use them again.
Reply from Bikeinn.com
Dear David, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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T. J.
24 Dec 2024
Verified reviewArrived on time well packaged Polite courier The prices were comparable to other site I am pleased with process so far I have not yet fitted them yet both tyres and inners
Reply from Bikeinn.com
Dear Ted, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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R. W.
24 Dec 2024
Verified reviewI have had a good experience using their services but find the website a bit difficult to negotiate.
Reply from Bikeinn.com
Dear Richard, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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S. S.
24 Dec 2024
Verified reviewGreat!
Reply from Bikeinn.com
Dear Siegrid, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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M. J.
24 Dec 2024
Verified reviewThe whole process went smoothly and the ordered item was as expected. The delivery was not the fastest and the tracking could be better but none of the mentioned was problematic. The whole experience was fine.
Reply from Bikeinn.com
Dear Martin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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L. E.
24 Dec 2024
Verified reviewI got the wrong wheel. I ordred 28” but got 26”. E-mailed them about this, but no answer in three days. Reading their return instructions, where it says i should use only ”GLS” shipping company, but there is no such shipping company i my country. I feel like my money is wasted.
Reply from Bikeinn.com
Hello Lars-Erik, We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) Please sign in to your account by using your email address and password and select My orders. Then, click on the order, select the reason that best suits the situation and follow the instructions. If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
Reply from L. E.
Question stil unanswered. How do i resend it when you demand ”GLS”-shipping company, as there is no such shipping company in Sweden?
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R. A.
19 Dec 2024
Verified reviewGood prices if you don't mind slow shipping from Europe compared to UK. Tracking of delivery very good.
Reply from Bikeinn.com
Dear robert stenton, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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K. S.
19 Dec 2024
Verified reviewVery good service,and I purchased a product that is difficult to get in my country.
Reply from Bikeinn.com
Dear Keith, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from K. S.
Thank you and I will be purchasing from you again. Regards, Keith
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R. D.
19 Dec 2024
Verified reviewSo good, so Quick. Fully satisfy.
Reply from Bikeinn.com
Dear Radek, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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G. M.
19 Dec 2024
Verified reviewDelivery OK but two of the assembly nuts were missing. It is obviously from China and the translation on the package creaks.
Reply from Bikeinn.com
Dear Gerard, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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J. R.
19 Dec 2024
Verified reviewHi, Delivery took far too long!!
Reply from Bikeinn.com
Dear Jaroslaw, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
19 Dec 2024
Verified reviewExcellent service at the best value anywhere. Excellent communication with regular updates. Deliverey was from overseas but received item within seven days. Most impressed. Would use again and highly recommend for others.
Reply from Bikeinn.com
Dear alan friedlander, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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D. A.
19 Dec 2024
Verified reviewMy order arrived on time and well packaged, however I wore it for 24 hrs with one swim and now it doesn't charge and the buttons do not work. Very dissapointed .
Reply from Bikeinn.com
Hello Danny, We truly regret the inconvenience caused. In case you have received a wrong, a defective or an incomplete product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) Please sign in to your account by using your email address and password and select My orders. Then, click on the order, select the reason that best suits the situation and follow the instructions. If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
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M. C.
13 Dec 2024
Verified reviewMy order took a while to arrive but was exactly what I had ordered.
Reply from Bikeinn.com
Dear Martyn, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. P.
13 Dec 2024
Verified reviewIt was very fast and easy! I bay Garmin watch
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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N. W.
13 Dec 2024
Verified reviewGreat product, fast accurate delivery and great communication Would absolutely buy again
Reply from Bikeinn.com
Dear Natalie, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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Z. T.
13 Dec 2024
Verified reviewEverything was fine and smooth. :) Thank You!
Reply from Bikeinn.com
Dear Zoltán, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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B. O.
13 Dec 2024
Verified reviewIn time in perfect condition.
Reply from Bikeinn.com
Dear Bas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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K. P.
13 Dec 2024
Verified reviewmore then good
Reply from Bikeinn.com
Dear Krzysztof, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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T. B.
13 Dec 2024
Verified reviewShipped the order with the wrong shipping method, to the wrong address. Support kept insisting i selected the shipping method, even though the invoice shipping amount proved I selected another method
Reply from Bikeinn.com
Hello Tom, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot.
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