Customer reviews for mareshop.eu

Customer reviews

• 5 / 5

  

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  Good communication, Apeks DSX is a perfect computer. Fast delivery until Mareshop get the product after the back order. I will buy Alain from them. Thanks

  Review of 03/01/2025, following an experience of 05/12/2024 by BAUDOIN L.

• 5 / 5

  

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  Fast delivery to Spain. No issues.

  Review of 03/01/2025, following an experience of 21/12/2024 by JEROEN P.

• 5 / 5

  

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  exelent service

  Review of 29/12/2024, following an experience of 18/12/2024 by APOSTOLOS P.

• 5 / 5

  

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  Everything good, fast delivery

  Review of 19/12/2024, following an experience of 02/12/2024 by MICHIEL L.

• 5 / 5

  

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  Very fast delivery !!!

  Review of 08/12/2024, following an experience of 26/11/2024 by JOHN P.

• 5 / 5

  

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  Good service and products quality!

  Review of 05/12/2024, following an experience of 14/11/2024 by GREG L.

• 5 / 5

  

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  Muito rápido no envio da encomenda. Recomendo, ótimo

  Review of 05/12/2024, following an experience of 18/11/2024 by ANONYMOUS N.

• 5 / 5

  

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  Good

  Review of 03/12/2024, following an experience of 09/11/2024 by AMELIA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good price, fast service.

  Review of 02/12/2024, following an experience of 20/11/2024 by ANDREW B.

• 5 / 5

  

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  Received as promised and in a timely manner.

  Review of 23/11/2024, following an experience of 05/11/2024 by OLIVIER B.

• 5 / 5

  

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  Fast delivery, even for Canada. Cressi computer are tough to find here so I'm glad I can rely on your shop for this. Ordered several piece of gears in the last few years and never had an issue.

  Review of 20/11/2024, following an experience of 03/11/2024 by FRANCOIS G.

• 5 / 5

  

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  Will surely shop again from them. Reliable in all aspects.

  Review of 12/11/2024, following an experience of 30/10/2024 by LIAM C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I was able to find my products. I got timely responses to a few questions I had about product availability.

  Review of 09/11/2024, following an experience of 29/10/2024 by PETER B.

• 5 / 5

  

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  Even with a 5 hour time difference, they were responsive to inquiries and very helpful in the ordering process!!!! Their shipping was very fast and accurate. We are very happy with the product. 100% as advertised. Look forward to many years of use. Thank you!

  Review of 08/11/2024, following an experience of 28/10/2024 by THOMAS P.

• 3 / 5

  

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  I can’t give my opinion because I ordered my items 8.10. for 2 sailing regata (17.10. and 25.10.2024.) it didn’t come on time, so I didn’t try it on sea. Distance from Rimini to delivery place in Croatia is 654km, 6h by car, 5day by foot and you needed 17days. It is extremely unprofessional to deliver items in Europe for 17days. You are going to tell me that it is on your delivery partner but it is your partner and you are working with them.

  Review of 06/11/2024, following an experience of 08/10/2024 by MISLAV K.

• 5 / 5

  

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  I bought 2 items that were on sale so the price was good and everything was delivered on time. Overall I give a thumbs up.

  Review of 01/11/2024, following an experience of 19/10/2024 by EFFROSYNI M.

• 5 / 5

  

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  Yes the site looks a bit cheap but the staff , support team , answering on any question on an instant, truly stress-free experience buying from mares shop, thanks again!!

  Review of 01/11/2024, following an experience of 21/10/2024 by MARIN K.

• 5 / 5

  

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  Luis P

  Review of 26/10/2024, following an experience of 09/10/2024 by LUIS P.

• 5 / 5

  

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  Very good condition

  Review of 25/10/2024, following an experience of 07/10/2024 by ANDREJS G.

• 5 / 5

  

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  Prompt service and excellent communication.

  Review of 23/10/2024, following an experience of 11/10/2024 by BIRGIT B.

• 5 / 5

  

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  Great shopping Quick shipping Perfect communication

  Review of 18/10/2024, following an experience of 29/09/2024 by KRZYSZTOF P.

• 5 / 5

  

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  Easy, in stock and fast delivery

  Review of 15/10/2024, following an experience of 03/10/2024 by ANONYMOUS K.

• 5 / 5

  

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  Very fast delivery, very responsive strore. Thank you

  Review of 13/10/2024, following an experience of 01/10/2024 by ALIHAN D.

• 5 / 5

  

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  Trustworthy shop

  Review of 06/10/2024, following an experience of 22/09/2024 by JUHA R.

• 5 / 5

  

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  Parfait.

  Review of 06/10/2024, following an experience of 24/09/2024 by CHRISTOPHE G.

• 5 / 5

  

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  At first they could not deliver my package (presumably a europe wide flood), but their customer support contacted me before I could even complain. They were really nice and professional. They asked if I wanted a refund or a re-delivery, after picking re-delivery they double checked my address details and the package arrived promptly.

  Review of 03/10/2024, following an experience of 05/09/2024 by ANONYMOUS F.

• 5 / 5

  

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  Easy shopping experience. Great selection for my needs.

  Review of 29/09/2024, following an experience of 02/09/2024 by KAREN N.

• 3 / 5

  

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  Very good product, and good packaging, but a long waiting time for the start of the shipment and the shipment itself. A total of 14 days.

  Review of 15/09/2024, following an experience of 27/08/2024 by EMMANOUIL N.

• 5 / 5

  

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  Excellent experience and customer service!

  Review of 12/09/2024, following an experience of 23/08/2024 by ESTEFANIA O.

• 5 / 5

  

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  Easy going. Fast shipping. All recommendations.

  Review of 01/09/2024, following an experience of 21/08/2024 by TIJANA N.

• 5 / 5

  

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  Nice, simple and quick order process with a reasonable dispatch time. However I think the delivery fees are quite high on top of paying import and tax fees.

  Review of 31/08/2024, following an experience of 21/07/2024 by STACEY A.

• 5 / 5

  

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  Everything was perfect

  Review of 23/08/2024, following an experience of 11/08/2024 by JOANNA S.

• 5 / 5

  

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  super

  Review of 22/08/2024, following an experience of 05/08/2024 by MIROSLAV A.

• 5 / 5

  

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  Simple and secure

  Review of 21/08/2024, following an experience of 04/08/2024 by DANIEL E.

• 5 / 5

  

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  Good price, quality items and fast shipping. Definitely worth recommending!

  Review of 18/08/2024, following an experience of 06/08/2024 by DOMINIK H.

• 5 / 5

  

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  Amazing shop in every aspect! Beyond affordable prices, excellent customer service and fast shipping times. I kept getting updates about the order. I will definitely buy from the site again. I saved to a favorites list 👍👍👍

  Review of 18/08/2024, following an experience of 23/07/2024 by RAZEL M.

• 5 / 5

  

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  Very quick and uncomplicated

  Review of 17/08/2024, following an experience of 25/07/2024 by GEORG W.

• 4 / 5

  

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  The articles were as expected from the pictures and were delivered in good condition and on time

  Review of 16/08/2024, following an experience of 30/07/2024 by APARAJITHA R.

• 5 / 5

  

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  Great product, easy purchase, fast shipping

  Review of 11/08/2024, following an experience of 29/07/2024 by OLGA G.

• 5 / 5

  

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  Quickly shipped to Canada, well packed, good communication... overall very good experience!

  Review of 05/08/2024, following an experience of 20/07/2024 by LISE A.

• 1 / 5

  

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  Still didnt recieve order even if it's written 3-7 buissness days.After 18 days of purchase!I'm still waiting..😡Products ok, delivery no.Better buy it in some other shop.Communication also poor.

  Review of 01/08/2024, following an experience of 30/06/2024 by NICK P. *

  *Pseudonymized data at the request of the author

  Answer by mareshop.eu

  

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  Hello Adriana, we are sorry for the delay. Unfortunately DHL had big issues in shipping to Croatia, but we see that finally the parcel was delivered.

• 4 / 5

  

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  Now when Great Britain chandleries are outside EU it is important that there are working web shops other than those big ones, too. I found Mareshop.eu as one of those (smaller) working ones..

  Review of 01/08/2024, following an experience of 16/07/2024 by FLORENCE A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Love the swim goggles. Shipping to the US was fast and easy.

  Review of 01/08/2024, following an experience of 13/07/2024 by MARCIA P.

• 4 / 5

  

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  timely delivery. Items as shown in website and good prices. Will definitly buy again.

  Review of 01/08/2024, following an experience of 30/06/2024 by MUKESH M.

• 5 / 5

  

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  The product arrived quickly and functions perfectly

  Review of 01/08/2024, following an experience of 18/07/2024 by IVAN V.

• 5 / 5

  

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  Top quality products at good prices. I ordered my stuff a month before I need it to allow for delivery delays. But that wasn't necessary as I received all my items within 1 week (shipping overseas) If you need new dive gear, get it here!

  Review of 18/07/2024, following an experience of 05/07/2024 by AROHA T.

• 5 / 5

  

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  Great service from Mareshop. Delivery less than a week to Ireland. Product is great thus far (3 weeks of use). Would recommend Mareshop.

  Review of 14/07/2024, following an experience of 11/06/2024 by ANONYMOUS A.

• 5 / 5

  

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  Serious shop with good prices.My order arrived in very reasonable time.Well packed and exactly what I ordered.Have no problem buy from them again.Recommend.

  Review of 13/07/2024, following an experience of 26/06/2024 by RADKO R.

• 5 / 5

  

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  Very very Good!

  Review of 11/07/2024, following an experience of 06/06/2024 by JOONKU L.

• 5 / 5

  

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  Great

  Review of 08/07/2024, following an experience of 21/06/2024 by ?IVA B.

• 5 / 5

  

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  Efficient delivery of product, very quick and reliable. Really enjoying the product and it is value for money!

  Review of 08/07/2024, following an experience of 20/06/2024 by ROBERT M.

• 5 / 5

  

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  Fast and perfekt delivery

  Review of 08/07/2024, following an experience of 20/06/2024 by CARSTEN S.

• 5 / 5

  

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  Exactly the product I wanted, at a price well below other sources, and rapid international shipping. Very happy customer and smooth transaction. The compass is a nice upgrade for my boat.

  Review of 08/07/2024, following an experience of 13/06/2024 by BARRY L.

• 5 / 5

  

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  Excellent eshop. I would defenitelly recomeded.

  Review of 02/06/2024, following an experience of 21/05/2024 by DIMITRIOS M.

• 5 / 5

  

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  Good prices, fast delivery, nice packaging, everything was perfect.

  Review of 29/05/2024, following an experience of 16/05/2024 by PAULINA B.

• 4 / 5

  

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  The binoculars arrived ahead of schedule and as ordered. The only problem was the unexpected bill for duty and delivery which wasn't advertised when I ordered them.

  Review of 27/05/2024, following an experience of 07/05/2024 by ANDREW G.

  Answer by mareshop.eu

  

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  We are sorry you did not read the information about UK import fees, we write it on every page of the website, on every product sheet, at checkout, in informative pages and confirmation emails. We will try to make it more visible.

• 5 / 5

  

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  Good price, very fast delivery to NL.

  Review of 25/05/2024, following an experience of 13/05/2024 by ANONYMOUS A.

• 5 / 5

  

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  Everything went very smoothly, found the item through a google search, ordered it within minutes on the website.

  Review of 25/05/2024, following an experience of 13/05/2024 by ANONYMOUS A.

• 5 / 5

  

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  mareshop have been extremely helpful and responsive to all queries. I will continue to use them as a provider od quality diving equipment

  Review of 25/05/2024, following an experience of 14/05/2024 by SEAMUS F.

• 5 / 5

  

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  Ordering from the UK, I emailed Mareshop in advance to double check the timeframe of my item, which was listed as being on backorder. They responded very quickly and upon ordering the item, it was shipped ahead of their suggested timeframe! Excellent tracking information throughout, and it arrived well-packed. Item is in perfect condition and I am so happy with it and the service provided.

  Review of 21/05/2024, following an experience of 02/05/2024 by AMBER W.

• 5 / 5

  

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  Everything was smooth,easy very satisfied with shiping!!!!

  Review of 19/05/2024, following an experience of 07/05/2024 by DAMIR H.

• 5 / 5

  

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  simple, quick and customer friendly order process

  Review of 10/05/2024, following an experience of 19/04/2024 by PIOTR D.

• 5 / 5

  

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  All OK

  Review of 07/05/2024, following an experience of 20/04/2024 by PEDRO A.

• 5 / 5

  

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  From order to delivery, just a 100%

  Review of 05/05/2024, following an experience of 17/04/2024 by STEFAN F.

• 5 / 5

  

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  Delighted with my purchase. Easily navigated website, delivery options were timely with regular updates as to where my package was while in transit.. product was as described, correct size and colour. Very happy with my experience.

  Review of 04/05/2024, following an experience of 19/04/2024 by ANONYMOUS A.

• 5 / 5

  

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  Wet suit arrived quickly and is as described. Significant saving over uk price.

  Review of 03/05/2024, following an experience of 21/04/2024 by ALAN R.

• 4 / 5

  

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  A bit of a dely, but not de fault of the seller. Production was delayed.

  Review of 02/05/2024, following an experience of 16/03/2024 by BENJAMIN W.

• 5 / 5

  

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  Excellent customer service full of attention to an email trying to ask about a potential issue with a product. Fully recommended as a place to buy your new water sport gears.

  Review of 30/04/2024, following an experience of 07/04/2024 by HAN AH C.

• 5 / 5

  

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  Everything went smooth as silk in processing my order. I would definitely order products from them again.

  Review of 27/04/2024, following an experience of 15/04/2024 by DOUGLAS S.

• 5 / 5

  

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  Communication and updates were perfect

  Review of 27/04/2024, following an experience of 14/04/2024 by AMIR R.

• 5 / 5

  

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  Excellent service would recommend many thanks.

  Review of 20/04/2024, following an experience of 29/03/2024 by HARLEY K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good price, free delivery, and quick. Highly recommend.

  Review of 13/04/2024, following an experience of 31/03/2024 by STEVEN D.

• 5 / 5

  

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  I was pleasantly surprised of Mareshop good customer service and fast delivery. Don’t hesitate to place your order here.

  Review of 07/04/2024, following an experience of 06/03/2024 by SANNE B.

• 5 / 5

  

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  great service and fast posting to UK

  Review of 01/04/2024, following an experience of 20/03/2024 by PETER W.

• 4 / 5

  

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  Everything that was supposed to be in stock was in stock. Delivery was quick and good value.

  Review of 01/04/2024, following an experience of 21/03/2024 by JOHN B.

• 5 / 5

  

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  Quick shipping, reasonable shipping cost

  Review of 30/03/2024, following an experience of 18/03/2024 by VILLY C.

• 5 / 5

  

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  Sunt seriosi iar livrarea s-a facut in 3 zile.

  Review of 22/03/2024, following an experience of 10/03/2024 by CANDEA C.

• 5 / 5

  

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  Nice to deal with

  Review of 17/03/2024, following an experience of 05/03/2024 by JONAS M.

• 4 / 5

  

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  The box was damaged on arrival but the bag was OK.

  Review of 12/03/2024, following an experience of 29/02/2024 by MIKAEL R.

  Answer by mareshop.eu

  

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  Hello Mikael, thank you very much for your feedback, I am forwarding it to Pack&Ship department. We're happy to hear the bag was ok. For any need, just contact our customer service, we'll be happy to help.

• 5 / 5

  

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  I ordered a Freediving computer. It was shipped immediately and I was provided shipping details. It tracked Cleary and I got the computer in 3-4 days. I’m in the EU, as is the shop. So seems good to me.

  Review of 09/03/2024, following an experience of 26/02/2024 by BEDE P.

• 5 / 5

  

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  Quick delivery with great protective packaging. Thank you

  Review of 07/03/2024, following an experience of 21/02/2024 by ZACH H.

• 5 / 5

  

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  Very easy internet site Very fast service & shipping The best products TNX

  Review of 25/02/2024, following an experience of 13/02/2024 by EREZ S.

• 5 / 5

  

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  Works great

  Review of 03/02/2024, following an experience of 13/01/2024 by ANONYMOUS A.

• 5 / 5

  

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  Excellent service

  Review of 03/02/2024, following an experience of 19/01/2024 by DARCY R.

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 03/02/2024, following an experience of 16/01/2024 by WOJCIECH D.

• 5 / 5

  

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  Perfetto,grazie

  Review of 03/02/2024, following an experience of 16/01/2024 by RINO ?.

• 2 / 5

  

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  to many tracking mails - 3 in total would be enough. 1. on the way, 2, announcement of excact delivery time, 3rd arrived or not

  Review of 03/02/2024, following an experience of 07/01/2024 by CHRISTIAN V.

  Answer by mareshop.eu

  

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  Hello Christian, we are sorry that our shipping updates emails bothered you. Actually they are needed for most customers to complete the shipment, especially in case any delivery exception happens. We will certainly keep your complaint in mind and reflect with our technicians to make this tool less intrusive.

• 5 / 5

  

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  excellent

  Review of 15/01/2024, following an experience of 03/01/2024 by MICHAEL S.

• 5 / 5

  

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  Excellent service. very fast delivery and fast response. Highly recommend.

  Review of 04/01/2024, following an experience of 18/12/2023 by MATJAZ G.

• 5 / 5

  

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  Everything is OK. Already two times used it. Thanks for gift (calendar). My kind regards in New Year 🎊

  Review of 01/01/2024, following an experience of 15/12/2023 by DMYTRO Z.

• 5 / 5

  

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  simple ordering and fast delivery!!!

  Review of 24/12/2023, following an experience of 12/12/2023 by DAMJAN K.

• 5 / 5

  

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  Great Service, fast and good prices

  Review of 22/12/2023, following an experience of 09/12/2023 by ADRIAN S.

• 5 / 5

  

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  Everything was very satisfactory.I would buy again from this company

  Review of 08/12/2023, following an experience of 20/11/2023 by MICHAEL M.

• 5 / 5

  

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  Everything ok!!

  Review of 03/12/2023, following an experience of 16/11/2023 by DENIS B.

• 5 / 5

  

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  Very helpful and responsive customer service and advice, great selection and shipment very efficient. Excellent communications throughout delivery.

  Review of 21/11/2023, following an experience of 08/11/2023 by ANONYMOUS A.

• 3 / 5

  

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  I ordered some dive equipment from your site to be delivered in Indonesia and that didn't went very smoothly. The delivery date was pushed quite far from its expected delivery date due to being held at customs in Indonesia. Understandable nothing you can do something about as Mares shop but the information provided by you was very little. Me paying about 100 euros transport cost was expecting that everything was included, including customs which was another 80 euros. When contacting the customer service about it they first only referred to T&C and left me to customs and FedEx Indonesia. I know it's not all up to you and a good learning experience for me. As feedback I like to give back to you would be to be a little more generous with providing information. As a customer for international shipping you feel left in the dark. The shipping days are not accurate, the extra fees for customs is not mentioned when checking out in your online shop. I know it's in the T&C but it's only "might be subjected to extra costs", so if its the case your covered but again not accurate. And the after care with customs is not standard and left for the customer. Because its not all up to you I give you 3 out of 5 but I'd doubt to order here again because of the bad experience.

  Review of 20/11/2023, following an experience of 21/10/2023 by CASPER H.

  Answer by mareshop.eu

  

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  Hello Casper, we are sorry you did not have a fully satisfactory experience. Shipping time in international shipments depends on foreign countries' import procedures, which are completely out of our control and can only be managed with the local delivery partner. Actually, we write on our website about Customs and import fees on several pages of our website for extra EU delivery, before you buy: on each product page and at checkout too, where acceptance of the sentence "Customs duties and taxes may apply and remain at customer's charge" is mandatory to place the order.

• 5 / 5

  

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  Good quality pictures, clear product information. Already looking for my next purchases! : )

  Review of 19/11/2023, following an experience of 23/10/2023 by LAVRENTIJ G.

• 5 / 5

  

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  Good price, delivery was faster then a week with the cheapest delivery.

  Review of 13/11/2023, following an experience of 01/11/2023 by OLIVER G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great experience. Fast shipping. A++

  Review of 27/10/2023, following an experience of 10/10/2023 by KEVIN F.

• 5 / 5

  

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  Good communication, prompt delivery. Product well packed and matching description. I would definitely recommend and buy again from them.

  Review of 27/10/2023, following an experience of 02/10/2023 by FREDERIC M.

• 5 / 5

  

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  Fast and reliable

  Review of 13/10/2023, following an experience of 02/10/2023 by CHARLY Y.

• 5 / 5

  

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  Good catalogue, fast fulfilment, good communication.

  Review of 12/10/2023, following an experience of 24/09/2023 by PHILIP K.

• 5 / 5

  

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  Fast delivery and many updates along the shipping journey

  Review of 12/10/2023, following an experience of 25/09/2023 by MARIANNE J.

• 5 / 5

  

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  Very easy site to use and plenty of good quality diving gear

  Review of 09/10/2023, following an experience of 27/09/2023 by PETER C.

• 4 / 5

  

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  Overall very happy with the product and the order and delivery process however would have been better to have known upfront the additional 20% duty payable on entry to the UK

  Review of 05/10/2023, following an experience of 17/09/2023 by GUY F.

• 5 / 5

  

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  Very good~

  Review of 04/10/2023, following an experience of 18/09/2023 by PARK S.

• 5 / 5

  

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  all good! fast delivery

  Review of 03/10/2023, following an experience of 21/09/2023 by SEVERIN A.

• 5 / 5

  

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  Nice people, great service

  Review of 02/10/2023, following an experience of 28/07/2023 by ORESTO H.

• 5 / 5

  

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  Purchase arrived within reasonable time frame and was as expected.

  Review of 30/09/2023, following an experience of 11/09/2023 by JAMIE Y.

• 5 / 5

  

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  Quick delivery. Good parcel tracking. Item as described

  Review of 30/09/2023, following an experience of 05/09/2023 by ERIC D.

• 5 / 5

  

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  Everything as expected, happy with the service and would use again.

  Review of 30/09/2023, following an experience of 01/09/2023 by SONIA H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I’m giving this very bad because these reviews get attention and get read. Mares shop should get 5 stars. Excellent service thank you. The very bad Iis for fed ex. The mares website clearly states VAT may be due and you will need to pay the courier, which I have done before. Fed ex however made no attempt to request the vat and sent me an invoice for it plus their 23% surcharge for paying it for me. I’m now in dispute with them because their additional charges actually makes Mares less competitive even though I was quite happy to settle with the courier as per website. Mares you need to get a grip on Fed ex surcharging you out of commission with other retailers.

  Review of 30/09/2023, following an experience of 29/08/2023 by ANDREW P.

  Answer by mareshop.eu

  

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  Hello Andrew, we are very sorry for the issue with FedEx. Actually all VAT and Import taxes and fees to UK remain at customer's charge and the fees for managing import procedures are fixed by the courier. We have no control on these fees, but are opening a claim with FedEx, fees should be asked before delivery, not after. We really hope this may help solve your dispute.

  Answer by Andrew P

  

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  Thank you. Fedex have now agreed to waive their fee but I'm still working out how to pay the VAT I owe because I have yet to receive a new invoice and the old link has expired. I'm more than happy to retract this review or amend it to the 5 stars Mareshop always deserved. Thank you for your help.

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• 5 / 5

  

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  Excellent shop, great communication and the staff did everything to make sure I had my new prescription mask in time for a diving trip.

  Review of 30/09/2023, following an experience of 21/08/2023 by MARKUS W.

• 5 / 5

  

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  Ordered my bcd , they replied right back and every day I had an up date from FedEx about the delivery and tracking. Could not have been an easier transaction.

  Review of 11/09/2023, following an experience of 29/08/2023 by IAN D.

• 5 / 5

  

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  I ordered a Garmin Descent MK2i and it came in just couple of days from Italy to Cyprus. I am very happy with the product and the service and I would highly recommand MaresShop, great seller.

  Review of 11/09/2023, following an experience of 25/08/2023 by CRISTIAN D.

• 5 / 5

  

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  Easy and fast with constant updates.

  Review of 08/09/2023, following an experience of 21/08/2023 by SHAYNE D.

Reviews displayed in chronological order