mareshop.eu

Customer reviews for mareshop.eu

4.9 / 5 1

Calculated from 104 reviews obtained over the last 12 months

450 reviews since 13/02/2018

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Information mareshop.eu

  • Company

  • Description

    Mareshop is the online sporting goods store, specialized in equipment for scuba diving, free diving, underwater fishing and boating. Mareshop was born in 2011, when the founders decided to combine their passion for blue and their expertise in new technologies in a joint project dedicated to the sea. Our goal is to offer our customers a wide choice of products from the best brands at competitive prices, with a top-level customer service: fast delivery worldwide, 24 hour response to emails, support in the choice of products, also extra-catalog.

  • Address

    Via Teodorico 7 47922 Rimini

  • Website

    https://www.mareshop.eu

  • Category

    Sports

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Customer reviews

  • 5 / 5 1
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    Good price, free delivery, and quick. Highly recommend.

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  • 5 / 5 1
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    I was pleasantly surprised of Mareshop good customer service and fast delivery. Don’t hesitate to place your order here.

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  • 4 / 5 1
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    Everything that was supposed to be in stock was in stock. Delivery was quick and good value.

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  • 5 / 5 1
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    great service and fast posting to UK

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  • 5 / 5 1
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    Quick shipping, reasonable shipping cost

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  • 5 / 5 1
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    Sunt seriosi iar livrarea s-a facut in 3 zile.

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  • 5 / 5 1
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    Nice to deal with

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  • 4 / 5 1
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    The box was damaged on arrival but the bag was OK.

    Review of , following an experience of by

    Answer by mareshop.eu
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    Hello Mikael, thank you very much for your feedback, I am forwarding it to Pack&Ship department. We're happy to hear the bag was ok. For any need, just contact our customer service, we'll be happy to help.

  • 5 / 5 1
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    I ordered a Freediving computer. It was shipped immediately and I was provided shipping details. It tracked Cleary and I got the computer in 3-4 days. I’m in the EU, as is the shop. So seems good to me.

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  • 5 / 5 1
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    Quick delivery with great protective packaging. Thank you

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  • 5 / 5 1
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    Very easy internet site Very fast service & shipping The best products TNX

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  • 5 / 5 1
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    Excellent service

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  • 5 / 5 1
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    Perfetto,grazie

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  • 5 / 5 1
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    Very good, great service. I would recommend.

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  • 5 / 5 1
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    Works great

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  • 2 / 5 1
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    to many tracking mails - 3 in total would be enough. 1. on the way, 2, announcement of excact delivery time, 3rd arrived or not

    Review of , following an experience of by

    Answer by mareshop.eu
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    Hello Christian, we are sorry that our shipping updates emails bothered you. Actually they are needed for most customers to complete the shipment, especially in case any delivery exception happens. We will certainly keep your complaint in mind and reflect with our technicians to make this tool less intrusive.

  • 5 / 5 1
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    excellent

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  • 5 / 5 1
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    Excellent service. very fast delivery and fast response. Highly recommend.

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  • 5 / 5 1
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    Everything is OK. Already two times used it. Thanks for gift (calendar). My kind regards in New Year 🎊

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  • 5 / 5 1
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    simple ordering and fast delivery!!!

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  • 5 / 5 1
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    Great Service, fast and good prices

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  • 5 / 5 1
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    Everything was very satisfactory.I would buy again from this company

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  • 5 / 5 1
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    Everything ok!!

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  • 5 / 5 1
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    Very helpful and responsive customer service and advice, great selection and shipment very efficient. Excellent communications throughout delivery.

    Review of , following an experience of by

  • 3 / 5 1
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    I ordered some dive equipment from your site to be delivered in Indonesia and that didn't went very smoothly. The delivery date was pushed quite far from its expected delivery date due to being held at customs in Indonesia. Understandable nothing you can do something about as Mares shop but the information provided by you was very little. Me paying about 100 euros transport cost was expecting that everything was included, including customs which was another 80 euros. When contacting the customer service about it they first only referred to T&C and left me to customs and FedEx Indonesia. I know it's not all up to you and a good learning experience for me. As feedback I like to give back to you would be to be a little more generous with providing information. As a customer for international shipping you feel left in the dark. The shipping days are not accurate, the extra fees for customs is not mentioned when checking out in your online shop. I know it's in the T&C but it's only "might be subjected to extra costs", so if its the case your covered but again not accurate. And the after care with customs is not standard and left for the customer. Because its not all up to you I give you 3 out of 5 but I'd doubt to order here again because of the bad experience.

    Review of , following an experience of by

    Answer by mareshop.eu
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    Hello Casper, we are sorry you did not have a fully satisfactory experience. Shipping time in international shipments depends on foreign countries' import procedures, which are completely out of our control and can only be managed with the local delivery partner. Actually, we write on our website about Customs and import fees on several pages of our website for extra EU delivery, before you buy: on each product page and at checkout too, where acceptance of the sentence "Customs duties and taxes may apply and remain at customer's charge" is mandatory to place the order.

  • 5 / 5 1
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    Good quality pictures, clear product information. Already looking for my next purchases! : )

    Review of , following an experience of by

  • 5 / 5 1
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    Good price, delivery was faster then a week with the cheapest delivery.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Great experience. Fast shipping. A++

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  • 5 / 5 1
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    Good communication, prompt delivery. Product well packed and matching description. I would definitely recommend and buy again from them.

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  • 5 / 5 1
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    Fast and reliable

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  • 5 / 5 1
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    Fast delivery and many updates along the shipping journey

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  • 5 / 5 1
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    Good catalogue, fast fulfilment, good communication.

    Review of , following an experience of by

  • 5 / 5 1
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    Very easy site to use and plenty of good quality diving gear

    Review of , following an experience of by

  • 4 / 5 1
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    Overall very happy with the product and the order and delivery process however would have been better to have known upfront the additional 20% duty payable on entry to the UK

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  • 5 / 5 1
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    Very good~

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  • 5 / 5 1
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    all good! fast delivery

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  • 5 / 5 1
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    Nice people, great service

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  • 5 / 5 1
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    Purchase arrived within reasonable time frame and was as expected.

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  • 1 / 5 1
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    I’m giving this very bad because these reviews get attention and get read. Mares shop should get 5 stars. Excellent service thank you. The very bad Iis for fed ex. The mares website clearly states VAT may be due and you will need to pay the courier, which I have done before. Fed ex however made no attempt to request the vat and sent me an invoice for it plus their 23% surcharge for paying it for me. I’m now in dispute with them because their additional charges actually makes Mares less competitive even though I was quite happy to settle with the courier as per website. Mares you need to get a grip on Fed ex surcharging you out of commission with other retailers.

    Review of , following an experience of by

    Answer by mareshop.eu
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    Hello Andrew, we are very sorry for the issue with FedEx. Actually all VAT and Import taxes and fees to UK remain at customer's charge and the fees for managing import procedures are fixed by the courier. We have no control on these fees, but are opening a claim with FedEx, fees should be asked before delivery, not after. We really hope this may help solve your dispute.

    Answer by Andrew P
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    Thank you. Fedex have now agreed to waive their fee but I'm still working out how to pay the VAT I owe because I have yet to receive a new invoice and the old link has expired. I'm more than happy to retract this review or amend it to the 5 stars Mareshop always deserved. Thank you for your help.

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  • 5 / 5 1
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    Everything as expected, happy with the service and would use again.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Excellent shop, great communication and the staff did everything to make sure I had my new prescription mask in time for a diving trip.

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  • 5 / 5 1
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    Quick delivery. Good parcel tracking. Item as described

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  • 5 / 5 1
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    Ordered my bcd , they replied right back and every day I had an up date from FedEx about the delivery and tracking. Could not have been an easier transaction.

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  • 5 / 5 1
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    I ordered a Garmin Descent MK2i and it came in just couple of days from Italy to Cyprus. I am very happy with the product and the service and I would highly recommand MaresShop, great seller.

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  • 5 / 5 1
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    Easy and fast with constant updates.

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  • 5 / 5 1
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    Google quality, dast delivery

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  • 5 / 5 1
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    Great prices and speedy delivery! Very satisfied!

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  • 5 / 5 1
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    Great prices and speedy delivery. Couldn’t be happier!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    No worries fast service

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  • 5 / 5 1
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    all the best

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  • 5 / 5 1
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    Item was well packaged and arrived in a much shorter time than expected, with regular updates as it travelled through the shipping system so it was possible to know exactly where it was at any given time.

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  • 5 / 5 1
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    Top class service

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  • 5 / 5 1
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    They communicated order updates very efficiently and got me my order very quickly.

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  • 5 / 5 1
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    Perfect products, nice people good service.

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  • 5 / 5 1
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    Very good fins and very fast delivery

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  • 5 / 5 1
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    Very nice and friendly contact. I can highly recommend. Thank you Valentina.

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  • 5 / 5 1
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    Great price and fast shipping to Canada.

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  • 5 / 5 1
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    The website was easy to navigate overall the transaction was excellent and the delivery time was really fast I would highly recommend Mareshop.eu to anyone interested in the products they offer they are on my save list for superb online retailers many thanks for the great service.

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  • 5 / 5 1
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    Very happy with the whole service! Quick and always updated on the progress of my order! Highly recommend

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  • 5 / 5 1
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    Schnelle Lieferung, super Preis!

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  • 5 / 5 1
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    My order was processed and dispatched very quickly.

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  • 5 / 5 1
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    Very fast delivery from abroad - excellent!

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  • 5 / 5 1
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    Fast and timely delivery, nothing to complain about.

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  • 5 / 5 1
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    Great service, easy to use website.

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  • 5 / 5 1
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    five stars say it all !

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  • 5 / 5 1
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    Great product I bought the c4 sideral 3.5mm one peice the suit is off high quality and I glide through the water it's really aqua dynamic and super comfortable aswell (: however only down side to the UK is the import tax on the suits was quite heavy but still worth every penny I am very happy customer thabkyou mareshop team. Great suit Great quality fast delivery will be back again

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  • 5 / 5 1
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    Arrived in good time.Seems like a quality product.Hsve yet to test it out

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  • 5 / 5 1
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    Excellent service from the order to delivery. The whole process was very well documented and the delivery was fast. Good value for money.

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  • 5 / 5 1
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    Took about 2 weeks to get to Ireland. Very happy with suit, the size guide is accurate. I got a small. Found it very hard to get a ladies suit in my size with a front zip.

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  • 5 / 5 1
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    Great service and fast delivery. Hoping for more products soon.

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  • 5 / 5 1
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    Very fast deal. Great job!!!

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  • 5 / 5 1
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    Great service, exactly as described and fantastic communication. Ordered from the UK and would happily buy from here again.

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  • 5 / 5 1
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    Very good deal !

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  • 5 / 5 1
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    Great experience

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  • 5 / 5 1
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    Great service

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  • 5 / 5 1
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    Excellent price, close communication, fast delivery. all perfect.

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  • 5 / 5 1
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    Everything is good - prices, availability and delivery.

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  • 5 / 5 1
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    Exactly as described. Fast shipping. Will be ordering again!

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    Very fast delivery.

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  • 4 / 5 1
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    There was a delay in the delivery and the shop were very quick in responding. The looked into the problem and provided more information.

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  • 5 / 5 1
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    L'ordine è stato gestito subito e il prodotto è arrivato in pochi giorni. Prezzo molto conveniente!

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  • 5 / 5 1
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    No issues, quickly shipped, easy to pay taxes and duties.

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  • 3 / 5 1
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    Excellent and prompt service by Mareshop. I placed my order in the evening and it was packed and despatched the next morning. I was kept informed at each step. Unfortunately, FedEx let down the service. It was shipped overnight to the UK (great!), received, despatched and on the delivery van the next morning (brilliant!, I'll work from home to receive it, I'm excited!). It stayed on the van ALL day, and returned to the depot that evening (WHAT!). THEN, 10:30 PM that evening, FedEx sent me an invoice, charging import tax (yes, I expected that) PLUS a handling fee! For what? I already paid delivery costs to Mareshop. I won't be ordering again, FedEx has let you down.

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  • 5 / 5 1
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    Very good communication, fast shipping.

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  • 5 / 5 1
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    EXCELENT FIRST TIME EXPERIENCE. VERY GOLOD COM MUNIUCATION, VERYT FAST DESPATCH AND DELIVERY

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  • 5 / 5 1
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    Excellent product and speedy delivery.

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  • 5 / 5 1
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    Everything went smoothly and quickly!

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  • 5 / 5 1
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    Great products, great prices, smooth and fast shipping love this shop.

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  • 5 / 5 1
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    Fast and perfect

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  • 5 / 5 1
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    Good product, fast delivery.

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  • 5 / 5 1
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    Very smooth and easy.

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  • 5 / 5 1
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    perfect in time delivered, perfect spare product to repair my diving torch RZ20

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  • 5 / 5 1
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    Good service, good as expected, delivered quickly.

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  • 5 / 5 1
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    I'm very satisfied, good delivery, good prices, very good customer service.

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  • 5 / 5 1
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    product and service very good

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  • 5 / 5 1
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    Good price and fast delivery

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  • 5 / 5 1
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    Fast delivery even to Switzerland within 5 working days - with standard shipping.

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  • 5 / 5 1
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    My review is excellent. Everything was done efficiently and without mistakes.

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  • 5 / 5 1
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    Delivery was fast. No problem with transaction.

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  • 5 / 5 1
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    Great! The products were sent to Hong Kong. The product was intact at the time a got my hands on them. All products were in great condition.

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  • 5 / 5 1
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    Hurtigt og nemt

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  • 5 / 5 1
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    No problem items delivered.

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  • 5 / 5 1
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    Good service and fast delivery to Ireland. Site easy to navigate, reviews very helpful for sizing correctly.

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  • 5 / 5 1
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    Very good, great service. I would recommend

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  • 5 / 5 1
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    Vorrei congratularmi con Mareshop dal profondo del mio cuore. Ho ricevuto la merce in mezza settimana e vivo alla fine del mondo (CILE) Sud America!!!!! hanno avuto un ottimo contatto (SKYPE). e l'articolo è stato confezionato molto bene ed è arrivato con un piccolo regalo. grazie molto!!!! I would like to congratulate mareshop from the bottom of my heart. I received the goods in half a week and I live at the end of the world (CHILE) South America!!!!! have had a very good contact (SKYPE). and the item was packaged very well and it came with a small present. many thanks!!!!

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  • 5 / 5 1
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    Very good, great service. I would recommend.

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  • 5 / 5 1
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    Livraison rapide. Bon suivi de la commande.

    Review of , following an experience of by *

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  • 5 / 5 1
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    The shop has a variety of products which allowed me to find the perfect one amongst a wide variety and for a great price.

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  • 5 / 5 1
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    Verry professional with the customer. Accurate description of the items.

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  • 5 / 5 1
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    All went as promised. It was a pleasure doing business with the Mareshop!

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  • 5 / 5 1
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    Fast delivery - excellent tracking

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  • 5 / 5 1
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    Very fast delivery

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  • 5 / 5 1
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    Excellent service

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  • 5 / 5 1
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    Quick delivery and fair prices

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  • 4 / 5 1
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    Was a sight delay in shipping but that was the courier. Wetsuit was excellent value. Overall would buy again from this site without hesitation.

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  • 5 / 5 1
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    Nice and Quick

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  • 5 / 5 1
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    Always a reliable source for freediving equipments

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  • 5 / 5 1
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    Great shop that helped me the whole way through until I received my spear gun. I couldn't recommend them enough and especially dealing with Valentina. Thank you!

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  • 5 / 5 1
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    Great prices, prompt delivery. Extremely convenient. Thank you.

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  • 5 / 5 1
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    Product arrived promptly, no issues.

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  • 5 / 5 1
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    Excellent price..very fast delivery.

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  • 5 / 5 1
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    I have placed my first order at Mareshop and it is not the last one. The customer support is amazing and very prompt. The delivery to Slovenia was so fast (3 days). I would definitely recommend this one shop!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Fantastic service - very quick. Certainly recommend.

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  • 5 / 5 1
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    Very trustworthy merchant

    Review of , following an experience of by *

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  • 5 / 5 1
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    Fast delivery!

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  • 5 / 5 1
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    Fast shipping and great service

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  • 5 / 5 1
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    Very fast shipment, excellent!

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  • 5 / 5 1
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    They were responsive towards answering questions I had and provided accurate information on when the items would be available, even though 1 piece was back ordered the complete order was shipped and arrived within the timeframe indicated. 😊

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  • 5 / 5 1
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    Very good, great service. I would recommend.

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  • 5 / 5 1
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    Good service quality and price.

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  • 5 / 5 1
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    Cheap but high quality products sold on a nice shop

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  • 3 / 5 1
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    Mares staff was superhelpfull. However GLS delivery really make hard time to buyer.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Excellent!

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  • 5 / 5 1
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    I like customer service, i like delivering cost, i like your prices. Thanks

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  • 5 / 5 1
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    Le produit est comme représenté sur le site et est conforme à la description. Il est de très bonne qualité fonctionne parfaitement. Et le prix est imbattable, merci beaucoup.

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  • 2 / 5 1
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    The box came demaged and the fins were scratched at the bottom. It costs 100€ so the customer would expect his order to arrive in perfect condition.

    Review of , following an experience of by

    Answer by mareshop.eu
    Flag

    Hello, thank you for taking time to feedback. We are very sorry for the issue, unfortunately it may happen that a parcel is damaged during transport, but if you get in touch with us we would replace the damaged item at no cost, of course. I forwarded your case to our Customer Service, they will get in touch with you to find a solution.

  • 5 / 5 1
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    Great service, packaging and product

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  • 5 / 5 1
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    Very reliable supplier und decent delivery time. Product is as promised. Would buy here again.

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  • 5 / 5 1
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    Great service. Fast delivery. Five stars*****

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  • 5 / 5 1
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    My order arrived safely before the estimated delivery time. I definitely recommend mareshop.eu! 🫶🏻

    Review of , following an experience of by

  • 5 / 5 1
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    Ordered a wetsuit. Tracking number didn't return any movement for a few days. After emailing the shop, the staff replied very quickly that the shipping label is created automatically but the suit was to be shipped to them first. Anyways, received it via Fedex within 3 working days after that, so very happy with the communication.

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  • 5 / 5 1
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    I got the Scubapro Nova Scotia 7.5 Semi-Dry Suit. It was priced very reasonably and arrived 2 days before the expected delivery date. The site is pretty straightforward to navigate and the free delivery was the cherry on top. I even got a free bottle opener key chain😁 would definitely recommend

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  • 5 / 5 1
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    Prompt service Good value

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  • 5 / 5 1
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    Quick, simple, hassle-free!

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