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Review Summary
Tikamoon impresses with its lovely product quality, intuitive website, and great packaging. Customers are generally very satisfied and willing to purchase again.
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Ann D.
11 Jul 2026
Verified reviewGreat selection of goods, found exactly what I wanted that I couldn't find anywhere else ! I did have to contact customer service and got a quick response and a friendly service
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Julia T.
11 Jul 2026
Verified reviewGorgeous furniture. So pleased with the quality and colour.
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Samia Q.
11 Jul 2026
Verified reviewlove these side tables, the marble is excellent quality and the white veins running through give it a luxury look - I bought two
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Lucia P.
11 Jul 2026
Verified reviewOrdered a garden table that was like expected, beautiful. I had to contact the company regarding some savings and they were very responsive. I had a very good experience and I would buy again from them. Delivery took a bit long but we didn't mind too much.
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Lynnette R.
10 Jul 2026
Verified reviewAbsolutely love Tikamoon’s furniture… I have just moved into a new home and have almost fully furnished it with their wonderful items ❤️
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T. F.
10 Jul 2026
Verified reviewTikamoon has the best customer service I’ve ever dealt with. We’ve ordered twice now and though they delivered the wrong item the second time, they were super helpful, understanding and apologetic that I will never hesitate to order from them again. Beautiful product - well worth it in every way.
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Alex T.
10 Jul 2026
Verified reviewNice good solid furniture, however both times it arrived mouldy. The first time was severe, and they organised a replacement, but it took a while for shipping to go back and forth. Second time it was fixable with some cleaning, but still a bit odd.
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Ana K.
10 Jul 2026
Verified reviewI bought a dining table which arrived with a scratch. I was offered 10% refund and told this is not covered by warranty. Going back and forth and not resolving the issue. Purchased many items from this website. Every room has a couple of peaces from Tikamoon. Their customers service approach has changed and it is not customer focused anymore.
Reply from Tikamoon.co.uk
Hello, Thank you for taking the time to share your feedback, and we're sorry to hear your experience didn't meet the standard we aim for. We genuinely appreciate your loyalty and are glad to know our pieces have found a place in your home. Regarding your table, we did offer a partial refund for the imperfection present upon delivery. However, general wear and tear marks that occur after delivery fall outside our warranty coverage, which we hope is understandable. Kind regards tikamoon team
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Dave A.
10 Jul 2026
Verified reviewGreat products and customer service
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M. A.
10 Jul 2026
Verified reviewI have never had such a frustrating… I have never had such a frustrating delivery experience. I purchased a sideboard (£799) and a vase (£150), and I specifically paid an additional £70 for Tikamoon's premium delivery service. According to the service description, the furniture should be delivered to the room of your choice, unpacked, inspected, and signed for. Instead, I received a call from BJS Home Delivery before delivery informing me they would not deliver anything above the second floor. I explained that I live on the third floor and that leaving a large sideboard on the second-floor communal landing would literally block the communal hallway. The manager was dismissive, refused to listen, and ended the call while I was still trying to explain the situation. I contacted Tikamoon, who told me they would contact BJS Home Delivery and ask them to complete the delivery to the third floor. When the delivery team arrived, they completely ignored this. They were rude, aggressive, and unprofessional from the moment they arrived. They left the furniture in the hallway, then attempted to take it back, shouting that I had to immediately decide whether I was accepting or refusing the delivery. When I explained that Tikamoon had contacted them regarding the third-floor delivery, I was simply told, "I don't care. I don't work for Tikamoon." Tikamoon then distanced themselves from the issue, saying it was the courier's responsibility. When I contacted customer service again, I was told I would have to pay another £10 for third-floor delivery—something that was never offered as an option during checkout. Why advertise a £70 premium delivery service that promises delivery to the room of your choice if that apparently isn't included? After around 30 minutes of arguing and several phone calls to their manager, the delivery team finally agreed to bring the furniture upstairs. Even then, they simply left everything in the middle of my living room. They did not unpack the items, did not inspect them, and did not allow me to check everything before requesting a signature, despite this being part of the premium service I had paid for. As a result, I later discovered that the vase was broken and the sideboard has a scratch. To make matters worse, I submitted a formal complaint to BJS Home Delivery, and they never even bothered to respond. No acknowledgement, no apology, no follow-up—absolutely nothing. That level of customer service is unacceptable. Never again
Reply from Tikamoon.co.uk
Hello, we are very sorry to hear about your experience and understand how frustrating that must have been. This is not the level of service we aim to provide, and we appreciate you taking the time to share this feedback. Thank you for bringing this to our attention, and again our apologies for the distress caused. Kind regards. tikamoon team
Reply from M. A.
Never again for sure.
Show exchanges Hide exchanges -
Mikko H.
10 Jul 2026
Verified reviewVery good
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Carol D.
10 Jul 2026
Verified reviewWe are delighted with our new Gaby garden furniture. It is excellent quality, very sturdy and a good weight so won’t move around, as it can get very windy where we live. It looks very smart & modern. The delivery company were excellent. They were very polite and friendly, kept us informed of progress and delivered to our chosen place.
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Tony S.
10 Jul 2026
Verified reviewBeautiful piece of furniture that came already made up. Solid and expensive looking. Would recommend 🥰
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Robert K.
10 Jul 2026
Verified reviewVery professional.
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Rita C.
10 Jul 2026
Verified reviewAn easy ordering process. I didn’t realise it was coming from abroad, but it was worth waiting for. Excellent communication.
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Leigh A.
10 Jul 2026
Verified reviewI don’t often leave reviews, but I wanted to share my experience with Tikamoon. The Kubu rattan chest I ordered unfortunately arrived with a fault. While this was disappointing, the issue was handled well from the outset. After I contacted customer services and sent photographs, the team reviewed everything promptly and arranged a replacement without any difficulty. Communication throughout was clear, professional and helpful. I was kept updated on the next steps and felt that the team genuinely wanted to resolve the issue as smoothly as possible. No one wants to receive a faulty item, particularly when purchasing furniture online, but problems can happen. What matters is how they’re dealt with, and in my case Tikamoon made the process straightforward and stress-free. The replacement was arranged quickly and the customer service I received gave me confidence in the company. Based on this experience, I would happily order from Tikamoon again and would recommend them to others.
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Pauline A.
10 Jul 2026
Verified reviewI was kept fully informed re the progress of my order despite it taking a loooonnnggggg time. This was unusual for me as all my previous purchases where delivered quite quickly. My sideboard wes incredibly well packed and arrived by 2-man delivery to the room I wanted. I did have to do the unpacking myself. heavy duty cardboard, polystyrene spacers, edge support etc. The sideboard looks beautiful---it brings me joy everytime I look at it.
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A. B.
10 Jul 2026
Verified reviewSite well laid out. Could only find the French language videos on how to install the vanity units, which were simple enough to follow but an additional English speaking version could be useful.
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Simon S.
10 Jul 2026
Verified reviewConvenient website, and reasonably priced furniture. Like the fact that a lot of the items are solid wood, unlike modern flat-pack alternatives.
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K. D.
10 Jul 2026
Verified reviewThe unit itself is really pretty and exactly what I was looking for. My feedback would be the turn around time was up to 10 weeks. The updates for this aren't ideal. You get a message to say its been dispatched, no estimated delivery date until the day before it comes. There is tracking available but it is shipped from France so you have no idea how many steps are involved to work out what day it will be delivered and have to be in to receive it. When you work full time it feels very last minute and hard to prepare for. The unit also arrived with extremely rusty hardware… I contacted customer service with photos and they responded asking for a video which I also thought was an unnecessary delay when you're trying to get a bathroom fitted. They did send new hinges though so happy with that.
Reply from Tikamoon.co.uk
Hi there, Thanks for your feedback, we are glad the unit matches what you were looking for. We are sorry the service around delivery and communication fell short and appreciate you letting us know. Pleased we could resolve the matter and that you are happy with the result. Kind regards. tikamoon team
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