Customer reviews for tikamoon.co.uk

Customer reviews

• 4 / 5

  

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  Nice products at reasonable prices.

  Review of 12/07/2025, following an experience of 12/06/2025 by KEVIN S.

• 5 / 5

  

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  Excellent customer service. Really helped out when I had an issue with my order

  Review of 12/07/2025, following an experience of 13/06/2025 by ORLANDO F.

• 5 / 5

  

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  Nice item and quick delivery

  Review of 09/07/2025, following an experience of 12/06/2025 by DAVID G.

• 5 / 5

  

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  Easy to navigate. Good customer services.

  Review of 09/07/2025, following an experience of 29/03/2025 by LYNETTE M.

• 5 / 5

  

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  Excellent customer support. My item was damaged in transit, and the process of arranging a replacement was straightforward and managed very professionally. This far surpassed my expectations - well done tikamoon.

  Review of 08/07/2025, following an experience of 10/06/2025 by HARVEY H.

• 5 / 5

  

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  Great customer service. Good communication regarding delivery. Product exactly as described.

  Review of 07/07/2025, following an experience of 01/05/2025 by LISA W.

• 5 / 5

  

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  I ordered for a few pieces of Indian Roaewood as i wanted to get my new home furnished with my aspects of my heritage. I get so many compliments about the TV cabinet, dining table and console. There was an issue with one part being damaged, but Tikamoon agreed to replace the whole console table. Thank you

  Review of 06/07/2025, following an experience of 06/06/2025 by PAROMITA D.

• 5 / 5

  

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  It took a bit longer than I expected but it got here on time for the fitter.

  Review of 02/07/2025, following an experience of 06/06/2025 by ZACH H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ordered two of the Teo - Low garden armchair in solid teak. The chairs are lovely and extremely well made from what I can see. Ordering was easy and delivery communication was great plus they delivered the chairs to the exact area of the garden where I wanted the chairs.

  Review of 01/07/2025, following an experience of 03/06/2025 by COLLEEN K.

• 5 / 5

  

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  Lovely good quality coffee table. Would recommend Tikamoon to others who love real wood and marble at an affordable price.

  Review of 01/07/2025, following an experience of 26/05/2025 by PENELOPE JANE N.

• 5 / 5

  

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  Lots of choice. Item as good as I jhoped.

  Review of 01/07/2025, following an experience of 03/06/2025 by COLIN P.

• 5 / 5

  

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  Lovely solid unit and delivered prompty as indicated

  Review of 01/07/2025, following an experience of 02/06/2025 by SUKI B.

• 2 / 5

  

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  What we ordered didn’t match what we saw on the web site, a tv unit turned up much lighter than what they displayed online, it also arrived cracked so we returned it and got the full refund immediately

  Review of 01/07/2025, following an experience of 01/06/2025 by KIRSTEN P. *

  *Pseudonymized data at the request of the author

  Answer by tikamoon.co.uk

  

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  Hello, and thank you for sharing your experience with us. We’re truly sorry to hear that the TV unit did not meet your expectations in terms of colour and arrived damaged. Your feedback is invaluable as it helps us improve our services and product descriptions. We appreciate your understanding throughout the return process and thank you for your support. Best regards, Tikamoon Team.

• 5 / 5

  

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  Second time I bought something from you. Both arrived well packaged and in excellent condition. The rattan weave and wood were flawless on both pieces.

  Review of 28/06/2025, following an experience of 30/05/2025 by EVA R.

• 4 / 5

  

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  Site was fine Quality of furniture is terrible

  Review of 28/06/2025, following an experience of 25/05/2025 by AMANDA M.

• 5 / 5

  

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  Arrival was good and one of the young men acknowledged me the other one totally didn’t make eye contact and didn’t speak when I asked him a question plus I asked him to take cardboard away and just answered don’t do it very disappointed as it’s hard for me to get to tip because I am a retired lady and would have asked if I could do it myself

  Review of 28/06/2025, following an experience of 29/05/2025 by CAROLYN S.

• 4 / 5

  

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  Easy to look around. Good views of priducts

  Review of 26/06/2025, following an experience of 27/05/2025 by PENNY H.

• 5 / 5

  

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  Great site, easy to navigate.

  Review of 25/06/2025, following an experience of 27/05/2025 by ROBYN T.

• 5 / 5

  

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  A lovely piece of furniture. Looks great in the project.

  Review of 25/06/2025, following an experience of 27/05/2025 by PAUL S.

• 5 / 5

  

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  Our TV stand is of excellent quality and delivery was much faster than stated on the website. Very happy with Tikamoon.

  Review of 25/06/2025, following an experience of 19/05/2025 by KATERINA P.

• 5 / 5

  

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  Beautiful furniture. Good quality and design. Feels special. Packaging is good and items arrive in good condition. I am very pleased with the furniture I got from Tikamoon.

  Review of 25/06/2025, following an experience of 26/05/2025 by MASON C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Beautiful product, very happy customer. Arrived damaged at first but a replacement was shipped out quickly to us.

  Review of 22/06/2025, following an experience of 22/05/2025 by NATASHA E.

• 5 / 5

  

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  Easy to navigate, good range of items

  Review of 22/06/2025, following an experience of 21/05/2025 by HEDWIG K.

• 5 / 5

  

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  Easy to navigate and easy to pay for item.

  Review of 22/06/2025, following an experience of 25/05/2025 by RUTH H.

• 5 / 5

  

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  Website is good but products are pricier when compared to competition.

  Review of 22/06/2025, following an experience of 19/03/2025 by LINDA W. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Item colors not as expected . Hard to hang without damaging the wall Terrible customer service after I contacted them because they didn’t send a piece to mount the item

  Review of 20/06/2025, following an experience of 22/05/2025 by DELFINA R.

  Answer by tikamoon.co.uk

  

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  Hello, Thank you for taking the time to share your feedback with us. We're sorry to hear that the item did not meet your colour expectations and that you faced challenges with mounting the hook. Your experience is important to us, and your comments on customer service will help us improve. We appreciate your input and hope to enhance your experience in the future. Best regards, The Tikamoon Team

• 5 / 5

  

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  Lovely furniture. Both design and quality. Great packaging. Nothing got damaged, and most of the packaging is cardboard.

  Review of 17/06/2025, following an experience of 20/04/2025 by MARK M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This Sink!! It is absolutely stunning!! I cannot begin to describe the quality and the level of detail this sink holds! Really uplifts my bathroom and makes it the main Character! I am so obsessed with it! The best quality and product I have ever purchased. Even my plumber who was fitting it did say he has never seen anything like it! So that’s deffo a compliment for Tikamoon and their products. The service was amazing and the delivery company was so great in bringing it and ensuring it was in the right order and was in good condition. Very good service from start to finish.

  Review of 17/06/2025, following an experience of 21/05/2025 by MUMINAH F.

• 5 / 5

  

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  Great product but my experience with the delivery company wasn't great, I tried to modify the delivery date to a specific day but it registered as requesting delivery on the next working day instead.

  Review of 16/06/2025, following an experience of 19/05/2025 by PAULA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very satisfied with the service and the product. I had to change the delivery date and this was very easy & I was kept informed throughout

  Review of 16/06/2025, following an experience of 05/05/2025 by LIZ M.

• 5 / 5

  

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  The order was delivered promptly and in perfect condition. The delivery team very courteous. Tikamoon support team has been excellent as well. Quality of furniture and fittings excellent.

  Review of 15/06/2025, following an experience of 19/05/2025 by MOHAMMAD Q.

• 5 / 5

  

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  good overall customer experience

  Review of 09/06/2025, following an experience of 12/05/2025 by LINDSEY H.

• 5 / 5

  

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  Delivered quickly, great products.

  Review of 09/06/2025, following an experience of 08/05/2025 by ANDREW P.

• 5 / 5

  

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  Good service, delivery, no problems.

  Review of 09/06/2025, following an experience of 05/05/2025 by NATASHA K.

• 5 / 5

  

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  I have already purchased few pieces of furniture and couldn’t be happier with my choice. Great design and material used, modern, contemporary and timeless design. Highly recommended.

  Review of 08/06/2025, following an experience of 11/05/2025 by MIROSLAV N.

• 5 / 5

  

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  No problem with the furniture but delivery guys just left it in the middle of the room, wouldn’t unpack said you pay extra for that! Large heavy item and am in my own so it sat there for 2 days until I could get help!

  Review of 07/06/2025, following an experience of 08/05/2025 by ANGIE V.

• 5 / 5

  

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  Second time I have ordered and have to say fantastic service quick delivery and high quality products which I love. Brilliant value. Thank you Tikkamoon please don’t change your standards as it works which can’t be said about a lot of things these days

  Review of 04/06/2025, following an experience of 30/04/2025 by ANNETTE R.

• 5 / 5

  

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  Fantastic website, sustainable packaging, delivered promptly.

  Review of 04/06/2025, following an experience of 03/05/2025 by JULIE A.

• 5 / 5

  

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  Very good service and communication Lovely products

  Review of 04/06/2025, following an experience of 04/05/2025 by GEORGIA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quality product, good price, easy oder, quick delivery

  Review of 04/06/2025, following an experience of 25/04/2025 by TONI R.

• 5 / 5

  

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  After reading some very negative reviews on Tikamoon I was delighted to receive my item, which arrived swiftly and looked exactly as it did on the picture. Thank you.

  Review of 04/06/2025, following an experience of 05/05/2025 by ROSALIND R.

• 4 / 5

  

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  Good

  Review of 04/06/2025, following an experience of 01/05/2025 by JUDE E.

• 4 / 5

  

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  Everything perfect . Excellent product. Delivery spoiled the experience.nrarly two hours late without apology. Huge box had to be opened in the hallway as it wouldn't go through the door. Refused to remove the box as some deliverers do, which is not a criticism - just an absence of helpfulness. Should have been a two man delivery but only one man came and I had to help which wasnt good as I'm nearly 80. This has put me off ordering more from this company.

  Review of 04/06/2025, following an experience of 26/04/2025 by SUSAN B.

• 5 / 5

  

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  Excellent style & quality with helpful & friendly delivery service

  Review of 04/06/2025, following an experience of 18/04/2025 by JAYNE B.

• 5 / 5

  

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  Quick annd efficient delivery. Thankyou.

  Review of 04/06/2025, following an experience of 29/04/2025 by SONIA D.

• 5 / 5

  

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  Quick delivery. No issues with arranged date and time. Packaged securely to avoid damage .

  Review of 04/06/2025, following an experience of 26/04/2025 by KATHLEEN H.

• 5 / 5

  

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  I'm very impressed with this company. We had a problem with a table that was delivered (on time) and they immediately sent out another one. No questions asked, just taken on trust. They respond to questions quickly and are very efficient. Excellent service.

  Review of 04/06/2025, following an experience of 01/05/2025 by VIVIEN G.

• 5 / 5

  

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  My items arrived well packaged and within the time frame specified.

  Review of 04/06/2025, following an experience of 17/04/2025 by AMANDA B.

• 5 / 5

  

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  A great selection of products on the site which was easy to navigate and order.

  Review of 04/06/2025, following an experience of 18/04/2025 by JAMES B.

• 5 / 5

  

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  It’s a beautiful piece of furniture very striking and looks great in our bathroom. Wonderful service well packed and delivery was on time. Would definitely recommend to all my friends and family.

  Review of 04/06/2025, following an experience of 23/04/2025 by FRANCES M.

• 5 / 5

  

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  Love the furniture. Customer services is good too

  Review of 04/06/2025, following an experience of 24/04/2025 by GRAHAM T.

• 3 / 5

  

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  The product is solid but delivery was slow and it was disappointing to see them use polystyrene packaging but it’s a classic ‘made in China’ item.

  Review of 04/06/2025, following an experience of 17/04/2025 by PATRICK S.

• 5 / 5

  

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  Excellent quality bedside table. Delivery quick and packaging removed.

  Review of 04/06/2025, following an experience of 16/04/2025 by SIENNA A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My classy, elegant acacia coffee table is absolutely beautiful. It is admired by all my guests. The design is unique and exquisite

  Review of 04/06/2025, following an experience of 24/04/2025 by ERIKA C.

• 4 / 5

  

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  Order was delayed but it did not much affect my project, good communication with the Tikamoon team.

  Review of 24/05/2025, following an experience of 27/01/2025 by KASIA M.

• 5 / 5

  

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  The bench is just what we wanted, it came fully assembled, it fits the space we need it for perfectly and is both sturdy and comfortable. An excellent addition to our garden

  Review of 24/05/2025, following an experience of 22/04/2025 by TERRY M.

• 5 / 5

  

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  Excellent quality

  Review of 24/05/2025, following an experience of 22/04/2025 by ANDREA F.

• 5 / 5

  

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  The product received was perfectly described and it is a fantastic piece of furniture

  Review of 24/05/2025, following an experience of 19/04/2025 by DIANE N.

• 5 / 5

  

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  Quality of product great. High standard of workmanship and attention to detail. Customer service top of range.

  Review of 24/05/2025, following an experience of 21/04/2025 by KENNETH R.

• 5 / 5

  

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  It took a long time from order to delivery. Tikamoon made sure we were updated as to progress. I think the cabinet must have been made to order. We'll worth the wait.

  Review of 24/05/2025, following an experience of 27/01/2025 by APRIL H.

• 5 / 5

  

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  Really good quality, price appropriate for this quality

  Review of 24/05/2025, following an experience of 20/04/2025 by CLAIRE W.

• 5 / 5

  

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  My item arrived in the expected time frame and was in perfect condition.

  Review of 24/05/2025, following an experience of 21/04/2025 by GAVIN M.

• 5 / 5

  

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  All very straightforward, easy to see the products and lead times etc. Our order was delayed by some issue at customs but I was kept well informed and wasnt in a rush for it.

  Review of 24/05/2025, following an experience of 01/02/2025 by KATHERINE L.

• 5 / 5

  

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  I've ordered multiple times from Tikamoon's online store over the last five years - two sink units and one mirror/shelf - the quality has always been fantastic and delivery has been prompt. Would use them again and recommend to anyone.

  Review of 24/05/2025, following an experience of 10/04/2025 by HANNAH T.

• 2 / 5

  

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  After waiting over 10 weeks the table delivered was not as advertised, to be more specific the acacia wood had a white wash finish and was not as pictured on the website. I was very disappointed and brought this issue to customer services and suggested they remove these misleading images from the website, to avoid this happening to other customers, in the future, this has not happened and the website still shows the incorrect images.

  Review of 24/05/2025, following an experience of 08/02/2025 by MARCUS B.

  Answer by tikamoon.co.uk

  

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  Hello, Thank you for taking the time to share your experience with us. We sincerely apologise for the disappointment caused by the delivery of your table and the discrepancies in the product imagery. Your feedback is invaluable, and we will ensure that it is shared with the relevant team to address these concerns. We appreciate your understanding as we work towards improving our service. Best regards, The Tikamoon Team

  Answer by Marcus B

  

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  You are continuing to miss sell this item on your website, weeks after I brought this to your attention. I suspect you will continue to do so and more customers will be as let down and disappointed as I was.

  Answer by tikamoon.co.uk

  

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  Hello, Thank you for sharing your feedback with us. Please kindly understand that the responsible departments have been informed, however, it will require some time for changes to be actioned. Best regards, The Tikamoon Team

  Answer by Marcus B

  

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  I await the changes to be made and hope not too many customers are disappointed in the meantime.

  Answer by tikamoon.co.uk

  

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  Thank you for understanding.

  Show exchanges Hide exchanges
• 5 / 5

  

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  Easy to navigate and excellent products

  Review of 24/05/2025, following an experience of 18/03/2025 by MARTYN A.

• 5 / 5

  

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  Delivery was fast and efficient.

  Review of 18/05/2025, following an experience of 07/04/2025 by PAULA M.

• 5 / 5

  

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  Took a while to arrive but it’s lovely thank you

  Review of 14/05/2025, following an experience of 15/04/2025 by EMMA M.

• 5 / 5

  

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  Very good website

  Review of 14/05/2025, following an experience of 10/04/2025 by MOLLIE T.

• 5 / 5

  

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  Easy to find items.

  Review of 14/05/2025, following an experience of 14/04/2025 by JACQUI J.

• 1 / 5

  

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  The item delivered was nothing like that on the website and initially we were told it was ‘natural variation in the product’ and were offered a mere £13 refund against an expensive marble sink. They only agreed to refund us and arrange a free return after a very strongly worded email. Delivery took quite a long time and there was limited tracking information.

  Review of 14/05/2025, following an experience of 13/04/2025 by REBECCA K.

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are very sorry that you were unhappy with the washbasin. Please note that marble naturally varies piece to piece and due to this we offer a free returns policy up to 60 days from the delivery. As such we offered you compensation for any disappointment in the product or to return this. We hope that you are able to find a suitable replacement and remain on hand should you require anything further. Kind Regards Your Tikamoon Team

• 5 / 5

  

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  This is our second purchase. We bought a teak garden table and this time we bought some teak garden armchairs. The furniture is really well made, website is true to life. Delivery was trouble-free and communications excellent. We would trust to buy from Tikamoon again.

  Review of 10/05/2025, following an experience of 12/04/2025 by STELIOS M.

• 5 / 5

  

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  The site was easy to move around and navigate

  Review of 07/05/2025, following an experience of 06/04/2025 by VICTORIA T.

• 5 / 5

  

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  No, delivery was awful, they didn't acknowledge i was there, just pushed the boxes in, no hello, we've got your order, just spoke in their own language to each other, I felt really uncomfortable, they tried to leave without opening my boxes, which I had paid extra for, they seemed really annoyed that I had asked them to do it, banging all my furniture about

  Review of 06/05/2025, following an experience of 27/03/2025 by ANGELA H.

• 1 / 5

  

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  I purchased a beautiful console table but when it arrived the wood was a completely different colour to the photo. It was a drastic difference. When I contacted them they offered for me to return the item in its original packaging which of course was impossible as it was full unpacked. Customer service were very unhelpful.

  Review of 06/05/2025, following an experience of 06/04/2025 by LINDA H.

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are very sorry for any disappointment in the wood. Please note, if you would like to wrap the item in cling film, bubble wrap or spare cardboard we would certainly be able to accommodate a return for you for a full refund still. If you would like to do so, please do reach out to us through the previous emails we exchanged and the team will arrange this. Kind Regards Your Tikamoon Team

• 5 / 5

  

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  My 2nd order from Tikamoon, I love the products and quality. It won't be my last order

  Review of 06/05/2025, following an experience of 27/03/2025 by MIKE L.

• 1 / 5

  

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  Terrible quality, poor customer service. When you pay £1000 for a sideboard, with doors, you expect to be able to open and close the doors. You send a complaint and they agree that it is inferior quality, offer you pittance and a refund or say they will replace. You wait another 2 weeks for a replacement, for that to arrive with more dents and scratches and 2 out of the three doors faulty and unable to close. After an endless battle with email delays, you get offered an insulting refund that won’t cover the cost of you getting it reworked. They say just get all the hinges replaced, it will be ok then… Then the doors fall off completely and I send more pictures and I get a response saying they will offer a refund value of a lesser value than the previous offer, when the unit still has doors…, When asking how they can guarantee that the next replacement will be better, they informed me that the warehouse is in France and they can’t check any items prior to despatch… Needless to say, as advised by a local joiner the hinges used and the fasteners are not robust enough to carry the weight of a teak door and unless all are replaced the problem will keep happening.. So I pay £1000 for a sideboard and then have to fork out more to get it in working condition… Don’t bother buying from TIKAMOON if you want quality, they can’t guarantee it and you’ll end up disappointed by the furniture and the very poor customer service…

  Review of 06/05/2025, following an experience of 28/03/2025 by EMILY W.

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are very sorry to hear that the item has arrived in less that suitable condition and your disappointment in the quality of our customer service. Your feedback has been shared for our continued improvements Kind Regards Your Tikamoon Team

  Answer by Emily W

  

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  But sharing feedback is not resolving the issue that I have a sideboard that has a door missing, that will cost me more to repair than you are willing to discount / refund back. Due to the specification of fasteners used, this will be an inherent problem with all the units, so will keep happening..

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• 5 / 5

  

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  Lovely choice, my purchase was extremely well packed.

  Review of 06/05/2025, following an experience of 25/03/2025 by ANNE M.

• 5 / 5

  

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  All good

  Review of 03/05/2025, following an experience of 05/04/2025 by DAVID H.

• 5 / 5

  

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  Ordered a rattan bedhead which arrived in good time, the item was extremely well packaged and I'm very happy with it.

  Review of 30/04/2025, following an experience of 01/04/2025 by CAROLINE H.

• 5 / 5

  

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  The delivery was fast. Well package and the set is really great quality, it makes our garden so much nicer and I find the seats comfortable as well.

  Review of 30/04/2025, following an experience of 30/03/2025 by IOAN M.

• 5 / 5

  

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  Relevant helpful information on site, easy rearrangement of delivery and effective communication with drivers. Thanks.

  Review of 28/04/2025, following an experience of 29/03/2025 by ADRIAN D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Really fantastic product - looks so good in our snug. Would highly recommend.

  Review of 27/04/2025, following an experience of 28/03/2025 by JOSHUA D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Stunning piece of furniture. Delivered quickly, to the specified room. Second purchase from Tikamoon. Love it!

  Review of 26/04/2025, following an experience of 30/03/2025 by MICHELLE L.

• 5 / 5

  

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  Great product. Very good quality, easy to fix. I had a query with a customer service, very good experience.

  Review of 26/04/2025, following an experience of 27/03/2025 by KAT H.

• 4 / 5

  

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  Lovely site and products

  Review of 23/04/2025, following an experience of 20/03/2025 by LAURA B.

• 5 / 5

  

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  Very smooth purchase experience.

  Review of 22/04/2025, following an experience of 12/01/2025 by JOHN M.

• 5 / 5

  

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  Easy site to use

  Review of 22/04/2025, following an experience of 14/02/2025 by CAMILLA F.

• 5 / 5

  

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  Excellent service from ordering to delivery. Chairs are just as on the website and excellent quality. For me them being already assembled definitely a bonus point.

  Review of 21/04/2025, following an experience of 24/03/2025 by AUDREY H.

• 5 / 5

  

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  I got a tv stand. It arrived in 6 weeks. The quality and looks are top notch. Definitely recommended.

  Review of 21/04/2025, following an experience of 07/03/2025 by ELIZ K.

• 5 / 5

  

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  Some of the best furniture I have ever purchased.

  Review of 20/04/2025, following an experience of 24/03/2025 by CARL H.

• 5 / 5

  

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  Chairs nicely made, and delivered as expected.

  Review of 20/04/2025, following an experience of 22/03/2025 by CHRISTOPHER T.

• 4 / 5

  

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  The site has some lovely priducts

  Review of 20/04/2025, following an experience of 20/03/2025 by BEVERLEY C.

• 4 / 5

  

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  The site has nice stuff but I won’t be using them again because it’s simply too much hassle.

  Review of 19/04/2025, following an experience of 22/03/2025 by SHEILA H.

• 3 / 5

  

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  The site is good but I feel there was lack of information specifically for this product. We were told that the products come assembled and that was one of the main reasons we ordered from Tikamoon. However, this particular product had a very heavy stone top which had to be put together. This was very inconvenient as it was quite heavy.

  Review of 18/04/2025, following an experience of 16/03/2025 by SAMUEL W. *

  *Pseudonymized data at the request of the author

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are sorry for any inconvenience caused. The unit comes assembled however the terrazzo top you purchased does come packaged separately as it is very fragile while on route and does need to be placed on top of the unit. It is mentioned on the product page that there is some assembly required in this regard and we are sorry it was not clear. Kind Regards Your Tikamoon Team

• 5 / 5

  

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  Beautifully designed solid sink with matching plug included- looks gorgeous on arty bathroom cabinet

  Review of 16/04/2025, following an experience of 19/03/2025 by JULIA C.

• 2 / 5

  

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  The site is fine, does what it needs to, but there's a real lack of information about weight limits, strength of items, caring for items, item specifications, guarantees etc

  Review of 16/04/2025, following an experience of 17/03/2025 by LOUIS T. *

  *Pseudonymized data at the request of the author

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are sorry to hear that you are unhappy with our website. We have a care guide and guarantee page on the website, however for things like weight limits this can be obtained by contacting us via chat/email/phone and we can check each individual item for you. Kind Regards Your Tikamoon Team

• 5 / 5

  

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  Delivery drivers called to advise when they would arrive. Brought my package into my house (ground floor). Delighted with the console table. However website was glitchy on my iPad so daughter completed the purchase on her laptop

  Review of 15/04/2025, following an experience of 19/03/2025 by MARGERY O.

• 2 / 5

  

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  Site gives impression of John Lewis-like products and customer service. Don't be fooled.

  Review of 15/04/2025, following an experience of 13/03/2025 by PETER T.

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are very sorry to hear of any dissatisfaction in our products and service. Your feedback has been shared with the team here and we hope to use it to improve on expectations. Please note we are working with hand crafted items from solid natural wood and as such our units will have unique patterns in the grain and finishes. However, we can understand that this is not everyone's expectation and as such have offered a lower price on the item to help meet expectations. Kind Regards Your Tikamoon Team

  Answer by Peter T

  

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  I have contacted your customer services team again because noe there is a split in the other sliding door. Please do not tell me this is part of 'the unique patterns in the grain and finishes'! I would like a replacement unit please. If it means securing a unit in acceptable condition I'm happy to pay you back the £45 that you refunded because of the gaps in the stain finish. Please could someone contact me about this? My number is 07941547558. Thanks.

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• 5 / 5

  

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  Lovely contemporary collection. Perfect product specification. Excellent service. Will visit again.

  Review of 15/04/2025, following an experience of 09/03/2025 by DEBASHIS N.

• 5 / 5

  

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  I love Tikamoons furniture and if it is in stocks, their delivery is very fast. The Garden furniture I bought is stunning, very elegant lines and beautiful. They delivered the items very quickly too. I have other furniture on order, which is being made to order in Lille. I placed my order on the 31st January and am still waiting, also due to UK customs issues but this furniture is also beautiful and well worth the wait.

  Review of 13/04/2025, following an experience of 16/03/2025 by TANYA L.

• 5 / 5

  

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  Orderingfrom the Tikamoon site is an example of exactly how this should be done - the whole process from placing the order to delivery was excellent.

  Review of 12/04/2025, following an experience of 04/02/2025 by KEELEY R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great site, easy to navigate.

  Review of 12/04/2025, following an experience of 18/02/2025 by LISA P.

• 5 / 5

  

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  Very satisfied with my purchases, which were extremely well packed. Delivery was prompt, professional and deposited in the actual room with care. Would happily order from Tikamoon again.

  Review of 11/04/2025, following an experience of 04/03/2025 by PATRICIA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very happy with my order. Super quality and very beautiful, It was well packaged and quickly delivered.

  Review of 08/04/2025, following an experience of 09/03/2025 by DAVID T.

• 5 / 5

  

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  Third time I've bought off your website,and again I am very happy with product. Easy to order and delivered very promptly.

  Review of 08/04/2025, following an experience of 09/03/2025 by KENNETH JOHN J.

• 3 / 5

  

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  Communication not the greatest. I had to go online to check the status. When it got here, the tv stand is not great, tbh. It comes already assembled but the doors are not straight/parallel to each other, there is a slight asymmetry in them. But, one leg is shorter, it cannot be the floor cause our previous tv stand was not tilted so it’s definitely shorter, I had to put a piece of cardboard under luckily it’s against the wall so not super visible. Having said that, I should have complained about it but I’ve been so busy that didn’t have the time. Knowing this defects and the price I paid for it, I feel I didn’t get value for money at all. I could have bought something with similar defects but way cheaper at tkmaxx. So, not really happy I got convinced by all the instagram ads.

  Review of 08/04/2025, following an experience of 28/02/2025 by KOLHATKAR-PORTALANZA A.

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are very sorry to hear that you are not completely satisfied with the product. The team will reach out you today to review these problems. Kind Regards Your Tikamoon Team

• 5 / 5

  

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  Love the products. Unfortunately we ordered a mirror which came smashed which was the fault of the courier and tikamoon sorted it out quickly without fuss.

  Review of 08/04/2025, following an experience of 12/03/2025 by VICTORIA I.

• 5 / 5

  

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  Great product, great delivery, great communication

  Review of 05/04/2025, following an experience of 08/03/2025 by HANNAH C.

• 5 / 5

  

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  All as advertised looks great

  Review of 05/04/2025, following an experience of 09/03/2025 by MARK F.

• 4 / 5

  

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  I was initially drawn to this furniture because of its beautiful design and the promise of being a “lifetime piece.” While it does look great and feels sturdy at first, I’ve been a bit disappointed with the overall quality over time. Some wear and small issues have shown up sooner than expected, there is scuff/dent on top of the side board, scratches on the door when it arrives. The scuff is from the natural wood which cannot be made good, they really shouldn’t use it at such obvious area. For something marketed as a forever investment, I had hoped for better craftsmanship. Still, it’s a decent piece — just not quite living up to the lifetime claim.

  Review of 05/04/2025, following an experience of 09/02/2025 by XIYUE Z.

• 2 / 5

  

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  Quality was not as expected. Wood looked like it had a fake finish on acacia wood. Damage to the surface to add! Not sure I will pay so much for any furniture with that finish. I had to return the cabinet.

  Review of 03/04/2025, following an experience of 05/03/2025 by JADE M. *

  *Pseudonymized data at the request of the author

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are sorry to hear you were unsatisfied with the finish on the unit. Acacia wood is incredibly varied in its appearance so will look different piece to piece but we can confirm this is made from solid natural wood and finished with a natural oil to bring out the grain. We hope you can find an alternative piece to finish your home and should you need anything else, please do not hesitate to reach out. Kind Regards Your Tikamoon Team

• 5 / 5

  

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  Quality furniture.

  Review of 02/04/2025, following an experience of 02/02/2025 by IMMACOLATA D.

• 5 / 5

  

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  First time buyer, and had a great experience. Delivery was quite quick to address in London (less than 1 week).

  Review of 02/04/2025, following an experience of 03/03/2025 by MAKAYLA D.

• 5 / 5

  

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  Really good service all round- I had chosen a basin that looked too small initially, and the return process was so straightforward- really pleased with my artsy cabinet and basin 🌞

  Review of 02/04/2025, following an experience of 15/02/2025 by JULIA C.

• 5 / 5

  

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  Lovely pieces, well designed and look good in the space. We purchased a large desk, headboard, outdoor chair and chest of drawers. Nicely made and such a treat to receive solid wood again - I am so over flat pack mdf furniture! Would definitely order again. The chest of drawers seems slightly clumsy on its runners but is very aesthetically pleasing. Otherwise all seems very solid.

  Review of 02/04/2025, following an experience of 27/02/2025 by BARRY C.

• 2 / 5

  

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  Good website to order Really poor website for return/replacement or managing issues Items arrived damaged. It s really slow to have an answer with customers service as only through email with no chat option or proper template with solution on the website. Really archaic system. Compensation is also not good. So you end up with huge box sitting at home for 3/4 weeks until you can get a replacement.

  Review of 02/04/2025, following an experience of 27/02/2025 by SARAH C.

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are sorry to hear about your dissatisfaction. We have a chat option which is open during our working hours, however when no one is available to answer this it will not open up. We apologise for this. We hope that the new unit is suitable and we remain on hand should you require anything else. Kind regards Your Tikamoon Team

• 5 / 5

  

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  Very happy with our order. The tv unit we bought was perfect for the space and came beautifully packaged. The piece went on sale basically straight after we bought it but upon emailing the customer services team they refunded the difference. Stellar customer service and furniture!

  Review of 02/04/2025, following an experience of 28/02/2025 by BETHANY AVRIL B.

• 5 / 5

  

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  Site is easy to navigate and delivery was very quick. I was kept informed at every stage until it was delivered.

  Review of 02/04/2025, following an experience of 01/03/2025 by DOLORES M.

• 5 / 5

  

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  This was our second time ordering from Tikamoon and we’ve had no issues. The quality of the products as well as the delivery guys was great. The box for the unit arrived with a few scuffs and holes, but the delivery had already taken photos and reported them back to his office. I then got a phone call from the delivery office confirming the photos had come through and they’re aware of the damaged packaging. The unit was completely I damaged as it was packaged really well, but it’s nice to see the care.

  Review of 02/04/2025, following an experience of 28/02/2025 by JO W.

• 5 / 5

  

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  The tv sideboard is a beautiful piece of furniture but unfortunately a part was broken on delivery. When we contacted tickamoon there was a refund offered and accepted so we are happy with the end result as you can’t see the broken part. There had been 2 delivery delays so we did end up waiting longer than expected and again on the 2nd delay we were offered a small refund. It was worth the wait in the end and if in the future we wanted more furniture I would have no hesitation to look on the website and order again.

  Review of 02/04/2025, following an experience of 28/11/2024 by DIANE H.

• 5 / 5

  

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  Easy to order and quick delivery

  Review of 02/04/2025, following an experience of 21/02/2025 by SHARON C.

• 5 / 5

  

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  I love the style and designs from Tikamoon using real sustainable wood, very unique

  Review of 02/04/2025, following an experience of 29/12/2024 by DEREK H.

• 5 / 5

  

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  Nicely set out website with all the information I needed in a clear concise way.Product delivered quickly and was kept informed of progress throughout its transit from France .

  Review of 02/04/2025, following an experience of 24/02/2025 by DEMETRIS T.

• 5 / 5

  

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  Very easy to navigate the website and in person the products look exactly as photographed Would highly recommend and will be buying again in the near future!

  Review of 02/04/2025, following an experience of 17/02/2025 by SCOTT G.

• 5 / 5

  

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  Clear, accurate and easy to navigate.

  Review of 02/04/2025, following an experience of 27/02/2025 by DOREEN B.

• 5 / 5

  

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  Very good

  Review of 02/04/2025, following an experience of 25/02/2025 by MELISSA C.

• 5 / 5

  

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  Lovely pale oak scandi looking table. Easy extending mechanism. Best thing us the extending table has no join down the middle of the table.

  Review of 02/04/2025, following an experience of 27/01/2025 by EILEEN S.

• 5 / 5

  

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  All excellent

  Review of 02/04/2025, following an experience of 24/02/2025 by SUZANNE C.

• 5 / 5

  

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  Great product selection. Delivered quick and packaged very well.

  Review of 02/04/2025, following an experience of 22/02/2025 by ED W.

• 3 / 5

  

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  I was initially told 6 weeks delivery, it got to 6 weeks and I had heard nothing from the company so I had to email them. I then get a response saying my item is actually ready for dispatch and will be there in another week. After waiting 7 weeks the item did then have some scratches on the wood, however I did not want the hassle of having to arrange it to be collected and then waiting another 7 weeks for a replacement. For the price of the item this was disappointing.

  Review of 02/04/2025, following an experience of 12/01/2025 by DAMIEN E. *

  *Pseudonymized data at the request of the author

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are sorry to hear the delivery was behind schedule. When you contacted us your order had begun preparation for dispatch but as we are based in France it does take a little while to pass over the border. We are sorry for this and will reach out to you today regarding the scratches as we have not heard from you about this. Kind Regards Your Tikamoon Team

• 3 / 5

  

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  It’s a website

  Review of 02/04/2025, following an experience of 12/02/2025 by HAYLEY F.

• 5 / 5

  

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  My experience of shopping with Tikamoon was excellent. Communication about the product succinct along with anticipated delivery details. I'm delighted with the product which is exactly as it looked on the website and the measurements were so exact, it fits perfectly. I would definitely recommend Tikamoon, however, I felt the delivery of the item could be improved. The item was pretty much dumped in my lounge and pushed into a corner. Considering I was going to have to unpack the product myself, which was of a size, I then had to drag it into the centre of the room to tackle all of the cardboard etc. There was no assistance on this. Other than that, I'm delighted with the product and Tikamoon were otherwise extremely professional.

  Review of 21/03/2025, following an experience of 13/01/2025 by ARTHUR G. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Lovely cabinet. Solid wood and looks great in bathroom. Speedy delivery and very well packed. Only 4 stars as had to adjust hinges on door to make it close tightly against cabinet.

  Review of 19/03/2025, following an experience of 20/02/2025 by STEPHANIE Y.

• 5 / 5

  

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  a well designed and built table. I would have liked the top panels and the legs to have been a wee bit thicker. If you want a table to last you ten years I'm sure that this one will do that. if you want it to last for twenty years as I do (I'm only in my 88th. year!) I'm not sure it will. The overall effect is that the table looks a bit spindly and I don't think that the manufacturer aspires to the standards of Rolls Royce where the ethos is to work out what thicknesses are needed and then add twenty five percent to be sure, My table had a faulty catch on the extension part, A replacement catch is supposedly on its way to me but until it arrives I cannot comment on the customer service and I have put in three stars so that I can continue.

  Review of 18/03/2025, following an experience of 18/02/2025 by MICHAEL T.

• 5 / 5

  

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  Beautiful furniture, easy to order, quick delivery

  Review of 18/03/2025, following an experience of 18/02/2025 by KIM F.

• 4 / 5

  

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  Lots of great furniture options. Great quality but does take some time to get the order made. Would be nice to see examples physically before ordering as the price is high so always good to be sure its the right purchase before ordering.

  Review of 18/03/2025, following an experience of 05/12/2024 by PRAHLAD D.

• 5 / 5

  

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  Great services, replied my request promptly.

  Review of 15/03/2025, following an experience of 16/02/2025 by KWOK HUNG C.

• 5 / 5

  

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  Excellent quality, value and service, best furniture, lovely quality. I will definitely return to Tikamoon for future purchases.

  Review of 15/03/2025, following an experience of 14/02/2025 by KIRILL N.

• 5 / 5

  

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  Overall great experience.

  Review of 15/03/2025, following an experience of 14/02/2025 by KEVIN P.

• 5 / 5

  

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  I’m really happy with the product quality and packaging. It was worth paying more for the shipping.

  Review of 15/03/2025, following an experience of 17/02/2025 by HABIBUL I.

• 5 / 5

  

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  Fine

  Review of 15/03/2025, following an experience of 15/02/2025 by LAIRD C.

• 2 / 5

  

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  I was lucky in that I received good quality products. However, their couriers are abysmal. I am still trying to get compensation for damage done 3 weeks ago to my front door during delivery

  Review of 12/03/2025, following an experience of 12/02/2025 by FLEUR P.

  Answer by tikamoon.co.uk

  

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  Hello, Thank you for taking the time to share your experience. We're pleased to hear that you received good quality products, but we sincerely apologize for the issues you faced with the courier service and the damage to your front door. Your feedback is invaluable to us, and we will address these concerns to improve our delivery process. We appreciate your understanding during this time. Best regards, The Tikamoon Team

• 5 / 5

  

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  Excellent company to deal with. Good product good price. Prompt delivery.

  Review of 12/03/2025, following an experience of 09/02/2025 by RITA C.

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