Customer reviews for tikamoon.co.uk

Customer reviews

• 1 / 5

  

  Edit Flag

  Not happy, the site accepted my order, delivery address and payment. Then a week later emailed to say there would be what I considered an obscene extra delivery charge, or they would cancel. I have g found alternate suppliers, more cooperative. This is Tikamoons loss, as I am presently developing a 3 floor accommodation hotel!

  Review of 18/04/2020, following an experience of 13/03/2020 by ALEXANDRA H. *

  *Pseudonymized data at the request of the author

  Answer by tikamoon.co.uk

  

  Flag

  Thank you for your feedback. We would like to point out our Dispatch and Delivery information on our website clearly states we do not deliver to the Isle of Wight. Our shipping partner (BJS) can only deliver on the UK mainland. However, as part of our customer service, we did request a quote from them to deliver via a 3rd party, still giving you the option to receive the item. (Please note we have no influence over the applicable charges imposed by the 3rd party). In addition, you were also given the option to have your order delivered to an address on the mainland. We are very sorry for your disappointment and wish you great success with your current project..

  Answer by Alexandra H

  

  Flag

  So many more customer focused companies deliver here no problems. I have 7 shops with deliveries from all over the UK and Europe with zero issues. I have over 30 years,experience in the retail and logistics business. Your business could be better served if enlightened a little,rather than illogical policies. Meanwhile could you please confirm the date you processed my refund. Thankyou.

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  The bamboo towel ladder is lovely, light to move and looks great in our family bathroom. The site was easy to use and despite this covid19 the delivery was on specified date and time as promised.

  Review of 18/04/2020, following an experience of 17/03/2020 by SUZANNE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Unfortunately when i received my order the unit was damaged. However in my opinion this was purely the fault of the delivery company as it seemed to be well packaged. I obviously needed to contact Customer Services and found everyone I dealt with be to extremely helpful, professional and pleasant. The issue was dealt with promptly and to my complete satisfaction and I would not hesitate to order from Tikamoon again

  Review of 18/04/2020, following an experience of 29/02/2020 by DANIEL H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  great service and excellent product

  Review of 18/04/2020, following an experience of 08/03/2020 by REBECCA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Despite having to return the first factory damaged unit, Tikamoon’s response and retrieval of the situation was excellent. They got straight on to me and offered either money back or replacement. No quibbles. Having received a perfect unit, I am delighted with the product and delivery of such. Would be happy to recommend this Company.

  Review of 18/04/2020, following an experience of 27/01/2020 by ELLIOT R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Arrived on time with no issues

  Review of 18/04/2020, following an experience of 02/03/2020 by GEORGIA R. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order