Go to website
Review Summary
Tikamoon receives high praise for its sturdy, stylish products and excellent material quality. The website is attractive and user-friendly, showcasing unique items effectively. Customers appreciate the impressive craftsmanship and positive customer support experience.
-
A. A.
19 Oct 2022
Verified reviewAmazing product, looks absolutely stunning in our new bathroom. Delivery team took it up to the room too which was great. Very happy
-
A. A.
18 Oct 2022
Verified reviewClear
-
A. A.
18 Oct 2022
Verified reviewOur whole experience of dealing with Tikamoon has been extremely poor. It is probably the worst experience we have had of dealing with any online retailer. They have a lovely website and appear to have some beautiful items available hence we ordered the console table as we had been looking for something for our landing for many months Originally much earlier in the year, we were advised that the item was out of stock. We liked the item so decided to wait. It was around three months before it became available again. Delighted it was back in stock we were then told that there was a further four-month wait which was extremely frustrating (we were only aware of this once we'd placed our order). but in good faith, we decided to wait. We received no updates until we were advised that the item had been dispatched and would be delivered by GLS. At this point, we were on holiday. The parcel was delivered by Evri. As we were on holiday there was no one there to receive the item. It was left outside our front door and we did not arrive back from holiday until four days later. This was totally unacceptable and could have resulted in the item being stolen or damaged by the elements.
Reply from tikamoon.co.uk
Thank you for your review. I am very sorry to hear that you are not happy with our service but I am glad to see that we have collected your item and issued a full refund to you in the meantime. Unfortunately when you looked to place your order the item was out of stock and as such not available for purchase. Once production started on the item again and they were available to purchase, they were listed as a 4 month delivery. I am very sorry for the misunderstanding but they were not delayed further. We will forward your review of the courier company, Evri, onto our transport team, please be advised that due to the ongoing strikes in the UK we unfortunately are required to use them but are hoping to move away from them soon. Kind Regards Your Tikamoon Team
Reply from A. A.
Thank you for your response. Whilst you have provided a full refund this is a legal requirement under the Consumer Rights Act 2015 when a product is not of satisfactory quality. You have fulfilled your statutory responsibility and no more. From the point that we tried to buy the product to the point it was delivered we waited approximately seven months (which included several months for the item to come back into stock and delivery time). However you wish to frame it, this it is not great customer experience. I would suggest that you take a look at the comments that I posted about the Thaki console table as well as this will give you an additional level of detail on my rating. I have tried to be balanced and fair in my rating but there were numerous issues that meant you scored so poorly. I would expect that this product review will also be published in the spirit of open and transparent communication.
Show exchanges Hide exchanges -
A. A.
18 Oct 2022
Verified reviewFast despatch and easy purchase
-
A. A.
18 Oct 2022
Verified reviewI have emailed regarding a bit of damage on item delivered and have received no reply…
Reply from tikamoon.co.uk
Thank you for review I've had a look for any emails from your email address and although I can see some previous correspondence there is nothing recent. Please can you resend the email to info@tikamoon.com and we will be happy to help. Kind Regards Your Tikamoon Team
-
A. A.
15 Oct 2022
Verified reviewI love the products in Tikamoon!
-
A. A.
15 Oct 2022
Verified reviewExcellent product, great quality, communication was great and delivery first class.
-
A. A.
13 Oct 2022
Verified reviewWorried this company doesn't have enough man power to solve issues with faulty products
-
A. A.
13 Oct 2022
Verified reviewThe product took almost 6 months to be delivered - yes that s right almost half a year! Tikamoon only informed me of the delay when I called them to find out what was going on and provided very little in the way of compensation.
Reply from tikamoon.co.uk
Thank you for your review. I am very sorry that your order was delayed. When you placed the order it was still in the early stages of production and listed as 4 months. Unfortunately, due to problems in the transport of the item to our warehouse here in France your new vanity was held up. I hope that it has arrived in perfect condition and you are happy with the product however. Kind Regards Your Tikamoon Team
-
A. A.
11 Oct 2022
Verified reviewTikamoon provided excellent customer service. I ended up making a return due to items I ordered just feeling too large, and they provided fast and helpful return service as well.
-
A. A.
10 Oct 2022
Verified reviewThe website is user friendly and easy to navigate. Delivery was on time. Unfortunately the product was marked and not as expected. Photos were sent to Tikamoon who responded in a timely manner with a partial refund, which I accepted. The product is exactly what I was looking for, however although it looks good it’s not very well made. Looking underneath and behind the drawers there’s no workmanship, it’s shoddy and not very well made, but it looks good and I’m happy. In my opinion this product is overpriced.
-
A. A.
5 Oct 2022
Verified reviewAll very straight forward. Fast and easy delivery.
-
A. A.
5 Oct 2022
Verified reviewPolite staff, speed of work and quality at altitude. Politeness of delivery staff and managers. Quality and completeness of furniture. Delivery within the specified time. I recommend
-
A. A.
5 Oct 2022
Verified reviewSimple to navigate
-
A. A.
5 Oct 2022
Verified reviewVery easy to navigate and items are clearly listed with dimensions and product descriptions.
-
A. A.
5 Oct 2022
Verified reviewFrom purchase to delivery, I was kept informed. The chest was just delightful and exceptional quality.
-
A. A.
5 Oct 2022
Verified reviewExcellent quality, amazing customer service, when there was a problem with the delivery company it was sorted very quickly
-
A. A.
4 Oct 2022
Verified reviewEasy navigation of the site and lovely choices. Our headstand was delivered within the expected timeframe and with care. Delivery man was very helpful and friendly and the headstand itself is beautiful. Very happy!
-
A. A.
4 Oct 2022
Verified reviewPoor quality furniture
-
A. A.
4 Oct 2022
Verified reviewI ordered 2 x Ibyza basins for my bathroom, which were delivered within the time scale specified. They were beautiful hand made marble basins, but were different in shape. I spoke with customers services and explained. They were very helpful and dealt with my issue immediately, sending me two new basins. Excellent service - very pleased.
Reviews displayed in chronological order
Contact
Go to website
Certification
