Go to website
Review Summary
Ultra Secure Direct is praised for its outstanding products and efficient service, with many noting helpful staff and quick delivery. Customers appreciate the easy ordering process and the quality of items received, often citing the reliability and effectiveness of the products. Overall satisfaction is evident, and many recommend the brand highly.
-
A. A.
6 Aug 2021
Verified reviewToo expensive for a small item especially the postage.
Reply from Ultrasecuredirect.com
Dear Sir Thank you for the review, we are sorry you do not like the shipping charge of £4.95 for orders under £75, we have tried to make this as clear as possible on the website before purchasing. Our delivery costs are currently under constant strain from all suppliers (increasing in some cases weekly), due to all the issues caused by the Pandemic & Brexit. When these prices become more stable we will review to options. Best Regards Mark
Reply from A. A.
£4.95 when it could be put in a padded envelope and sent 2nd class it’s just a rip off especially with return customers.
Reply from Ultrasecuredirect.com
Dear Sir Thank you for the reply, I am afraid we have had to set the parameters on the website somewhere, and normally £4.95 only just covers the postage and packaging for orders under £75, quite often the postage costs work out more than this for the larger parcels as we do not like to use second class post (delivery can takes a long time in the current climate). I must admit your order for a single remote control has proved slightly expensive for you on this occasion, if you contact us by email (info@ultrasecuredirect.com), we will provide you with a personal voucher code for future use. I hope this helps Regards Mark
Reply from A. A.
Thanks for the offer but I was not asking for anything just to make a point, as you get to over 80 years of age you have to watch your expenditures. Many thanks, Peter
Reply from A. A.
£4.95 when it could be put in a padded envelope and sent 2nd class it’s just a rip off especially with return customers.
Show exchanges Hide exchanges -
A. A.
6 Aug 2021
Verified reviewExcellent Customer Service from placing the Order Online to Help with the System Setup over the Telephone.
-
A. A.
23 Jul 2021
Verified reviewGreat item and fast service, many thanks.
-
A. A.
22 Jul 2021
Verified reviewcompletely satisfied with the product.
-
A. A.
22 Jul 2021
Verified reviewVery quick despatch. All items securely packed. Very good service.
-
A. A.
20 Jul 2021
Verified reviewI run a block of flats in Cambridge with the usual issues relating to pressures on parking spaces (potential commuter abuse of private spaces), and occasional visits by passers-by to dump large items in or by our bins. The solution was (dummy) CCTV and I found your website helpful, your products high-quality and competitively-priced, and your service prompt and efficient. Cameras now fitted and block security improved. In only hope none of theresidents asks to see the footage!
-
A. A.
20 Jul 2021
Verified reviewThe equipment arrived as ordered in very good time. Seems to be an excellent product but unfortunately as it is for a holiday home in France I will not get the chance to install it for a couple of months. I will say, however, that I was recommended to you by a French friend who used your subsidiary in Nantes and having seen his set up I decided to do the same thing myself.
-
A. A.
20 Jul 2021
Verified reviewOrder confirmation prompt. Delivery notification fir each item was timely and accurate. Goods all met my expectations.
-
A. A.
20 Jul 2021
Verified reviewProduct exactly as described, plenty of info about delivery, arrived promptly. Would certainly order from them again.
-
A. A.
20 Jul 2021
Verified reviewsimply perfect recommended to friends and family
-
A. A.
20 Jul 2021
Verified reviewArrived on time ans as specified. Thank you
-
A. A.
20 Jul 2021
Verified reviewExcellent service, product easy to install and works a treat
-
A. A.
20 Jul 2021
Verified reviewSo far has performed well a few settings adjustments and it is doing a great job.
-
A. A.
20 Jul 2021
Verified reviewHelpful advice over the phone, ordering easy, delivery quick and well packed. Instructions easy to follow even for me. Products worked well. Will use again in the future.
-
A. A.
20 Jul 2021
Verified reviewOrder processing and delivery were excellent. Pleased with the quality and performance of the products ordered, however the fitting instructions manual is written in very poor English and is difficult to follow and understand.
-
A. A.
20 Jul 2021
Verified reviewI ordered the GSM PIR alarm via Amazon fo next day over a week end and the roaming SIM direct both arrived as expected and easy to set up. The SIM registration is straight forward and everything was up and running quickly.
-
A. A.
20 Jul 2021
Verified reviewDelivery was quick and efficient will use again
-
A. A.
20 Jul 2021
Verified reviewI had a problem mounting the PRI in that with the rubber cover in place the adjustable ball joint could not be tightened sufficiently to lock the mounting. The PRI would always tilt to its lowest position. I telephoned your technical dept seeking advice and was informed that I needed to get a thicker piece of rubber to replace the friction rubber washer supplied and that this problem had not come to light before. I was quite aghast at this being expected to modify a new piece of equipment! I said that if the parts supplied were indeed defective then these should be replaced by correctly operating parts. The operative then agreed to supply new parts, however to date these have not been received meaning that it is impossible for the equipment to be properly installed. AN URGENT REPLY WOULD BE APPRECIATED CONCERNING THE SUPPLY OF THE DEFECTIVE MOUNTINGS
Reply from Ultrasecuredirect.com
Dear Mr Butler We are sorry for your problem, I can confirm that replacement brackets were despatched to you on the day of your conversation with our technical staff, we are very sorry that the postal service appears to have let us down and were slow, we believe you have now received them, obviously please contact us if you have any further problems. Once again our apologies for your inconvenience. Best Regards Mark
Reply from A. A.
Mark - I emailed last week to say the parts had arrived and were satisfactory. What I was most disappointed about was that your operative, after denying any problem with the brackets, went on to tell me to ‘get’ some thicker rubber and do the necessary modification myself! Frankly, I find it very hard to believe that other customers have not suffered the same problem because the rubber washers fitted were simply not sufficiently adjustable to make the PIR stable.
Reply from Ultrasecuredirect.com
Dear Mr Butler Thank you for the email, I have to honestly say that we have sold these Alarms for over 8 years now in quite large quantities, and we have not had many issues at all to do with these brackets, obviously we have had issues with various parts over the years (but this will always happen on all products being sold). We will check to see if this is a new batch of PIR's to try to find out why your two PIR's had the issues. Thank you for bringing it to our attention. Regards Mark
Reply from A. A.
Mark - I emailed last week to say the parts had arrived and were satisfactory. What I was most disappointed about was that your operative, after denying any problem with the brackets, went on to tell me to ‘get’ some thicker rubber and do the necessary modification myself! Frankly, I find it very hard to believe that other customers have not suffered the same problem because the rubber washers fitted were simply not sufficiently adjustable to make the PIR stable.
Show exchanges Hide exchanges -
A. A.
6 Jul 2021
Verified reviewExcellent pre-and post-purchase support to configure my system and speedy delivery. So far, the system is working well and reliably.
-
A. A.
6 Jul 2021
Verified reviewAn excellent product and great support from customer care team to a couple of questions.
Reviews displayed in chronological order
Contact
Go to website
Certification
