Customer reviews for 1001hobbies.co.uk

Customer reviews

• 5 / 5

  

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  Fast service and easy to deal with. I received the product I wanted within the timescale promised.

  Review of 11/04/2022, following an experience of 21/03/2022 by A A. *

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• 5 / 5

  

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  Great service with fast delivery. Thanks.

  Review of 11/04/2022, following an experience of 20/03/2022 by A A. *

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• 5 / 5

  

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  Well informed with updates. Arrived on time, no complaints at all. Great service

  Review of 09/04/2022, following an experience of 18/02/2022 by A A. *

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• 1 / 5

  

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  Wrong product received. Came in the box as advertised but the product inside wasn’t correct

  Review of 09/04/2022, following an experience of 17/03/2022 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

  Answer by A A

  

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  Hi I’ve been in touch with customer services a couple of times and no resolution so far unfortunately

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• 5 / 5

  

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  Delivery was great and excellent products. Very happy with purchase and quality of items. Will be back

  Review of 09/04/2022, following an experience of 13/03/2022 by A A. *

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• 5 / 5

  

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  Very good product at an unbeatable price. Easy purchase with very good communication. These guys are among my favourite suppliers!

  Review of 07/04/2022, following an experience of 18/03/2022 by A A. *

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• 2 / 5

  

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  I was told my item wasn’t available two day post purchase. They offered me a similar item and told me I would not pay the balance. We thought it was a good gesture. However the item they sent was on sale for the same price. So we did think we where mislead. Then it took days to post abscess held up st customs because it didn’t have the proper paperwork. When it did arrive it had one wrap of bubble wrap ! Just one layer fir a 10kg item that had done electrical components. Poor show 1001 !

  Review of 07/04/2022, following an experience of 13/03/2022 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  Fast and efficient service to the UK - best price I could find the product I bought. Well done 1001 Hobbies.

  Review of 07/04/2022, following an experience of 17/03/2022 by A A. *

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• 5 / 5

  

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  Superb service. Fast dispatch, excellent quality products and great communication. Merci beaucoup!

  Review of 02/04/2022, following an experience of 16/03/2022 by A A. *

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• 1 / 5

  

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  Well what can I say? Instead of the kit I ordered, I received a set of paint masks as there was a confusion with the serial number. The order clearly had the name of the aircraft of the kit I ordered but that didn't seem to make any difference. I was told to keep the masks and that I would be refunded. It didn't happen until I reminded them weeks later.

  Review of 02/04/2022, following an experience of 27/01/2022 by A A. *

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• 5 / 5

  

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  Easy to use and prompt delivery

  Review of 02/04/2022, following an experience of 13/03/2022 by A A. *

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• 5 / 5

  

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  Fantastic service, delivery took just over a week but I was kept updated all the way. Tracking info sent so it was easy to keep an eye on it. This is my 3rd purchase and won’t be my last. Well unless my other half finds out what I have been buying 😝😝

  Review of 30/03/2022, following an experience of 02/03/2022 by A A. *

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• 5 / 5

  

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  There had all the goods I wanted and the delivery was excellent

  Review of 30/03/2022, following an experience of 10/03/2022 by A A. *

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• 1 / 5

  

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  One model was broken, and I had to pay import duty !!!

  Review of 30/03/2022, following an experience of 02/03/2022 by A A. *

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• 5 / 5

  

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  Wide selection of stock, speedy service, keeps customers well informed and reasonable prices.

  Review of 30/03/2022, following an experience of 03/03/2022 by A A. *

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• 5 / 5

  

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  Great service, fast turnaround, will definitely use again. Recommend.

  Review of 30/03/2022, following an experience of 10/03/2022 by A A. *

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• 5 / 5

  

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  Only took a couple of days from ordering to delivery. Was well packaged. Very pleased with my purchase would recommend shopping with 1001hobbies. I will likely purchase from here again in near future.

  Review of 30/03/2022, following an experience of 11/03/2022 by A A. *

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• 5 / 5

  

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  Good value and fast service

  Review of 30/03/2022, following an experience of 09/03/2022 by A A. *

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• 5 / 5

  

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  Excellent service. The parcel was delivered very quickly and I was kept updated of it's progress every step of the way.

  Review of 28/03/2022, following an experience of 07/03/2022 by A A. *

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• 1 / 5

  

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  dishonest and unreliable company. website co.uk. Unfortunately, this is misinformation because the shipment is from France, the seller does not provide the actual cost of the purchase, I had to pay over £ 45 customs duty. they do not respond to sent emails.

  Review of 28/03/2022, following an experience of 05/03/2022 by A A. *

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• 1 / 5

  

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  So I ordered a hg kshatriya and received the wrong item a entry grade gundam (for like a quarter of the price) and sent an email to them but all I got back was send us it back this is unacceptable I request that u send out the correct item or if you can do that a full refund this is terrible 1 of worst sites ever I feel like you have treated me like a mug plus when I tried to call you r always close if u can get back to me asap so we can resolve this problem

  Review of 24/03/2022, following an experience of 26/02/2022 by A A. *

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• 5 / 5

  

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  Very Good service, and keeps you well informed as to how delivery is doing.

  Review of 24/03/2022, following an experience of 06/03/2022 by A A. *

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• 5 / 5

  

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  Quick response and trackable shipping via UPS. Very competitive product price. Very satisfied customer.

  Review of 24/03/2022, following an experience of 03/03/2022 by A A. *

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• 5 / 5

  

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  Very good, great service. I would recommend.!!

  Review of 24/03/2022, following an experience of 30/01/2022 by A A. *

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• 5 / 5

  

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  Excellent company to deal with. They often have items that are hard to find

  Review of 24/03/2022, following an experience of 27/02/2022 by A A. *

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• 5 / 5

  

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  Great service

  Review of 24/03/2022, following an experience of 06/03/2022 by A A. *

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• 5 / 5

  

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  Very good 😃👍🏻

  Review of 09/03/2022, following an experience of 17/02/2022 by A A. *

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• 4 / 5

  

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  Ordering system was fine, easy enough to navigate. Didn't realise that some items were on back order so delivery took a while, but not outrageous. Was a little disappointed with all the non standard labeling in French covering the English directions and caution labeling, something which I think should be addressed at source, especially when targeting the UK market. Otherwise everything is good, items as described and correct, good value for money, no complaints really.

  Review of 09/03/2022, following an experience of 22/02/2022 by A A. *

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• 5 / 5

  

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  Good price delivered quickly would recommend to everyone

  Review of 09/03/2022, following an experience of 26/02/2022 by A A. *

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• 5 / 5

  

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  Arrived fast and good price.

  Review of 09/03/2022, following an experience of 23/02/2022 by A A. *

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• 5 / 5

  

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  Great service and quick delivery. Would recommend!

  Review of 09/03/2022, following an experience of 23/02/2022 by A A. *

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• 5 / 5

  

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  Great service

  Review of 09/03/2022, following an experience of 19/02/2022 by A A. *

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• 5 / 5

  

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  item arrived well packed in 10 days.

  Review of 09/03/2022, following an experience of 19/02/2022 by A A. *

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• 5 / 5

  

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  Very,good and quick!!! Thank you

  Review of 09/03/2022, following an experience of 21/02/2022 by A A. *

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• 4 / 5

  

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  Slow delivery but good product.

  Review of 09/03/2022, following an experience of 07/02/2022 by A A. *

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• 4 / 5

  

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  Bit more expensive than elsewhere but they had what I wanted and it was a very good service all round

  Review of 09/03/2022, following an experience of 18/02/2022 by A A. *

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• 5 / 5

  

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  very good hobby shop contact good service also good was delighted with my order

  Review of 09/03/2022, following an experience of 21/01/2022 by A A. *

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• 5 / 5

  

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  👍👍👍👍👍

  Review of 09/03/2022, following an experience of 17/02/2022 by A A. *

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• 5 / 5

  

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  I have to admit i was nervous ordering from France, expecting a hold up at customs. I need not worry, the parcel arrived on time, well wrapped and was an excellant price, cheaper than directly from China. Communication was excellant and regular and the website even had an expected arrival and delivery date. I am very pleased with this seller and would not hesitate to use them again

  Review of 09/03/2022, following an experience of 15/02/2022 by A A. *

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• 5 / 5

  

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  The model plane is very well detailed due to being a1/72 scale model. Well worth the money!

  Review of 09/03/2022, following an experience of 19/02/2022 by A A. *

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• 5 / 5

  

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  Very efficiently dealt with the order with regular updates along the way.

  Review of 09/03/2022, following an experience of 13/02/2022 by A A. *

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• 5 / 5

  

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  Very good service

  Review of 09/03/2022, following an experience of 19/02/2022 by A A. *

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• 4 / 5

  

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  Good fast & accurate service. Thank you

  Review of 09/03/2022, following an experience of 13/02/2022 by A A. *

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• 3 / 5

  

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  Disappointed by time to receive item which was shown as in stock when purchased. Subsequently advised waiting for new stock to come in.

  Review of 09/03/2022, following an experience of 20/01/2022 by A A. *

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• 3 / 5

  

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  Packaging poor only covered in bubble wrap no box but great nearly half price

  Review of 09/03/2022, following an experience of 17/02/2022 by A A. *

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• 5 / 5

  

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  Excellent service on this purchase

  Review of 09/03/2022, following an experience of 06/02/2022 by A A. *

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• 1 / 5

  

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  Totally useless company, dont dispatch order when they state. Rude customer services when asked for help. Would never order from them again.

  Review of 09/03/2022, following an experience of 18/01/2022 by A A. *

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• 5 / 5

  

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  Good service

  Review of 09/03/2022, following an experience of 31/01/2022 by A A. *

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• 5 / 5

  

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  Very good service. What I ordered was what was delivered

  Review of 25/02/2022, following an experience of 04/02/2022 by A A. *

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• 5 / 5

  

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  Great price, fast delivery.

  Review of 25/02/2022, following an experience of 05/02/2022 by A A. *

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• 5 / 5

  

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  I have purchased from 1001 hobbies previously and have found them to be excellent from start to finish. Well priced products, easy to navigate website and you kept informed with regards to how your purchase is progressing from payment right up until it arrives at your front door. The products are always well protected and arrive in great condition. I can't recommend 1001 highly enough.

  Review of 25/02/2022, following an experience of 13/02/2022 by A A. *

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• 5 / 5

  

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  Delivered the kit I couldn't find elsewhere

  Review of 25/02/2022, following an experience of 09/02/2022 by A A. *

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• 4 / 5

  

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  Cheap models but had to pay import duty so won’t be buying again

  Review of 25/02/2022, following an experience of 30/01/2022 by A A. *

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• 5 / 5

  

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  Read some negative reviews but honestly my purchase was hassle free and was impressed with the customer service. They kept me updated from order receipt to delivery. Goods arrived on time and well protected. Would use again.

  Review of 25/02/2022, following an experience of 03/02/2022 by A A. *

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• 5 / 5

  

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  Great service, lots of interesting items at reasonable prices.

  Review of 25/02/2022, following an experience of 05/02/2022 by A A. *

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• 5 / 5

  

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  Very quick delivery

  Review of 25/02/2022, following an experience of 09/02/2022 by A A. *

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• 5 / 5

  

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  Prompt Service and good notification of when goods arriving a very good small model pleased with.

  Review of 25/02/2022, following an experience of 08/02/2022 by A A. *

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• 5 / 5

  

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  Good service, fast delivery, recommended.

  Review of 25/02/2022, following an experience of 08/02/2022 by A A. *

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• 5 / 5

  

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  Brilliant!

  Review of 25/02/2022, following an experience of 02/02/2022 by A A. *

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• 5 / 5

  

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  order was completed in great time; I will recommend using this website for all your modelling needs.

  Review of 25/02/2022, following an experience of 02/02/2022 by A A. *

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• 5 / 5

  

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  Excellent website with plenty of choices. Good prices and excellent delivery times.

  Review of 25/02/2022, following an experience of 05/02/2022 by A A. *

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• 4 / 5

  

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  canny good no problems Thanks Steve/

  Review of 25/02/2022, following an experience of 04/02/2022 by A A. *

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• 5 / 5

  

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  Good prices, excellent range, great service and brilliant communication

  Review of 25/02/2022, following an experience of 26/01/2022 by A A. *

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• 5 / 5

  

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  Great service, great price.

  Review of 25/02/2022, following an experience of 14/01/2022 by A A. *

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• 2 / 5

  

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  Incredibly slow delivery time. Paid for express shipping (max. 1 week) and recieved my order a month and a half later. The order tracker and invoice stated all the items were packaged however there was an entire kit missing. Not impressed whatsoever. Don't buy from this site.

  Review of 25/02/2022, following an experience of 23/12/2021 by A A. *

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• 5 / 5

  

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  Happy with the goods arrived on the timer said

  Review of 25/02/2022, following an experience of 07/02/2022 by A A. *

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• 5 / 5

  

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  The site was very easy to use and the product extremely well priced. The delivery was really quick.Most impressed.

  Review of 25/02/2022, following an experience of 05/02/2022 by A A. *

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• 5 / 5

  

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  Excellent, easy to order and I was kept fully up to date on it's progress.

  Review of 25/02/2022, following an experience of 29/01/2022 by A A. *

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• 5 / 5

  

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  Fast, untroubled service, model exactly as described, very competitive -, packaged well, will definatley use 1001 again. A* many thanks.

  Review of 25/02/2022, following an experience of 19/01/2022 by A A. *

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• 5 / 5

  

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  very good on all aspects and very reliable!!

  Review of 09/02/2022, following an experience of 26/01/2022 by A A. *

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• 4 / 5

  

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  good service no problems. thank you ..

  Review of 09/02/2022, following an experience of 10/01/2022 by A A. *

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• 1 / 5

  

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  No communication during order process, nobody returning emails whilst trying to contact customer services. Be careful of measurements for things on the site aswel as I bought the wife a purse after reading the measurements and it ended up been a good 3cm bigger than stated.

  Review of 09/02/2022, following an experience of 30/12/2021 by A A. *

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• 5 / 5

  

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  No problems very happy with the service

  Review of 09/02/2022, following an experience of 13/01/2022 by A A. *

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• 5 / 5

  

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  1001 hobbies , were very efficient and quick with both their confirmation e-mail and delivery and not to mention keeping me updated and what’s most impressive is the distance involved ! my parcel came from our Neihbour ‘ France ‘ well done 1001 hobbies 👍

  Review of 09/02/2022, following an experience of 21/01/2022 by A A. *

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• 5 / 5

  

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  Great service.Couldn't ask for more. Highly recommended.

  Review of 09/02/2022, following an experience of 20/01/2022 by A A. *

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• 5 / 5

  

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  Excellent value and speedy delivery.

  Review of 09/02/2022, following an experience of 19/01/2022 by A A. *

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• 4 / 5

  

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  Overall arrived when expected etc.

  Review of 09/02/2022, following an experience of 12/01/2022 by A A. *

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• 5 / 5

  

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  Very good site easy to use, good fast delivery, good all round service

  Review of 09/02/2022, following an experience of 01/01/2022 by A A. *

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• 5 / 5

  

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  Excellent service and communication was a bit worried about coming from France , but there was No problems.

  Review of 09/02/2022, following an experience of 26/01/2022 by A A. *

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• 5 / 5

  

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  This is my first time with this retailer and I'm very impressed.Tgere was constant contact throughout re the status of my order,and it arrived quickly and in perfect condition.

  Review of 09/02/2022, following an experience of 18/12/2021 by A A. *

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• 1 / 5

  

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  They let me order a product that was out of stock then only offered store credit. Had to demand a refund.

  Review of 09/02/2022, following an experience of 03/12/2021 by A A. *

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• 5 / 5

  

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  Good price and great service. Parcel arrived bang on time. No issues.

  Review of 06/02/2022, following an experience of 11/01/2022 by A A. *

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• 1 / 5

  

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  I placed an order, which I have received, only to discover that I was debited 3 times, for the same order. My bank is sorting this out but because of this experience I very much doubt that I will be placing a order again with you.

  Review of 06/02/2022, following an experience of 05/01/2022 by A A. *

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• 4 / 5

  

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  All went well

  Review of 06/02/2022, following an experience of 10/11/2021 by A A. *

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• 5 / 5

  

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  Good communication after purchase delivery etc and not a ridiculous delivery charge as I live in the highlands will be purchasing again soon 👍

  Review of 04/02/2022, following an experience of 11/01/2022 by A A. *

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• 1 / 5

  

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  Nothing received and no explanation. AVOID is my advice

  Review of 04/02/2022, following an experience of 29/09/2021 by A A. *

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• 1 / 5

  

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  Pieces not included

  Review of 04/02/2022, following an experience of 04/01/2022 by A A. *

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• 5 / 5

  

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  Iam. Very very pleased with the service very very Thank Thank you

  Review of 04/02/2022, following an experience of 11/08/2021 by A A. *

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• 1 / 5

  

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  Ordered x2 Graf Zeppelin and X5 Kilo models, received a box with a dispatch note saying all above enclosed, but actually only x1 Graf Zeppelin and x3 Kilo enclosed. Repeatedly contacted and made this known to 1001hobbies, but days later and still no answer from them to acknowledge let alone deal with problem.

  Review of 03/02/2022, following an experience of 09/01/2022 by A A. *

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• 5 / 5

  

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  Good service, will definitely use again.

  Review of 03/02/2022, following an experience of 06/01/2022 by A A. *

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• 5 / 5

  

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  Amazing range of models to choose from. Good prices and fast service.

  Review of 03/02/2022, following an experience of 29/11/2021 by A A. *

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• 1 / 5

  

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  I placed an order you took my money then told me the the product was not available and had no refun I feel that I have been cheated and I will never buy from you or recommend you to anyone and I will make my fellings know on social media. What a bad company

  Review of 03/02/2022, following an experience of 13/12/2021 by A A. *

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• 2 / 5

  

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  Placed an order for Xmas, with a published delivery time of 2 weeks. Should have been plenty of time. When there was no sign of it, I had to contact them to chase delivery. To be told there’s no way it would be delivered for Xmas! Therefore I had to cancel! COMMUNICATION IS PARAMOUNT.

  Review of 03/02/2022, following an experience of 30/11/2021 by A A. *

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• 5 / 5

  

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  Excellent service, really pleased with my order.

  Review of 03/02/2022, following an experience of 25/11/2021 by A A. *

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• 2 / 5

  

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  I received the wrong item and returned it as requested but have had no replacement, refund or any response since.

  Review of 03/02/2022, following an experience of 12/11/2021 by A A. *

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• 4 / 5

  

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  Good service on this occasion..

  Review of 02/02/2022, following an experience of 31/12/2021 by A A. *

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• 5 / 5

  

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  I purchased a tamiya carbon fibre chassis upgrade kit from 1001 hobbies. This excellent item arrived safely and well packaged, in perfect condition. The price was very good. I'm very exited to build this into my touring car. The delivery was a little bit slow (2 weeks) but I suspect this is due to brexit. Overall, very happy with service, and would recommend 1001 hobbies. Will use again.

  Review of 02/02/2022, following an experience of 31/12/2021 by A A. *

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• 5 / 5

  

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  came in time at first was a bit wary as it was shipped from europe and thought it might get delayed but pleasantly happy that it came on the day stated on delivery thank you very much

  Review of 02/02/2022, following an experience of 07/01/2022 by A A. *

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• 5 / 5

  

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  Great picking and excellent communication. Thanks from a happy customer

  Review of 02/02/2022, following an experience of 23/12/2021 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  See my previous review regarding this company. Since I sent it I have at last received a refund. It's taken the best part of a month plus follow up calls. They receive a 2 star rating because at least I did get my money back.

  Review of 02/02/2022, following an experience of 06/12/2021 by A A. *

  *Pseudonymized data at the request of the author

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