Customer reviews for 1001hobbies.co.uk

Customer reviews

• 4 / 5

  

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  The service from 1001 models is a lot better than when I first tried to deal with them. For a company that is outside of the USA it has pretty good service.

  Review of 17/03/2021, following an experience of 26/12/2020 by A A. *

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• 5 / 5

  

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  Great Item and arrived in perfect time. Will use again

  Review of 17/03/2021, following an experience of 04/01/2021 by A A. *

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• 5 / 5

  

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  Great products, good comms and fast delivery.

  Review of 17/03/2021, following an experience of 01/01/2021 by A A. *

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• 1 / 5

  

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  Far from happy, I ordered on 2/12/2020 and my order was showing as in stock on your website, you took my payment immediately, a week later I received an email saying you where waiting for a delivery from a supplier, so it wasn't in stock, I then received an email to say my order had been despatched on 16/12/2020 with a tracking number, the tracking shows that the courier has not received the parcel yet, so this will not arrive in time for the present it was intended for. I will never use your company again

  Review of 17/03/2021, following an experience of 24/12/2020 by A A. *

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• 4 / 5

  

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  Happy with the product but delivery was late and came post Christmas, Brexit border issues I���d imagine but still frustrati

  Review of 17/03/2021, following an experience of 05/01/2021 by A A. *

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• 2 / 5

  

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  Still awaiting parcel for item ordered on 21st December 2020. Difficult to contact the vendor to discuss or resolve this issue.

  Review of 17/03/2021, following an experience of 06/01/2021 by A A. *

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• 1 / 5

  

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  I have still not received this item despite ordering on 5th December. I cannot find any contact details for this company to chase it up with them so I���m assuming this is a fake co

  Review of 17/03/2021, following an experience of 02/01/2021 by A A. *

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• 1 / 5

  

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  I have not received the order

  Review of 17/03/2021, following an experience of 07/01/2021 by A A. *

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• 5 / 5

  

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  Communication is hard no question. But after my first experience, all I can say is that they delivered to the T's and dots. Yes I will use 1001 hobbies again

  Review of 17/03/2021, following an experience of 23/12/2020 by A A. *

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• 1 / 5

  

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  I haven���t even received it yet and I���m being asked to write a review! Ordered some Jaws notepads weeks ago as an Xmas present and still not turned up. Have since read really bad reviews - wish I���d se

  Review of 17/03/2021, following an experience of 29/12/2020 by A A. *

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• 1 / 5

  

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  There is no excuse for the poor delivery time of this companies products - tracking an order does not work nor does contacting this company

  Review of 17/03/2021, following an experience of 07/01/2021 by A A. *

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• 5 / 5

  

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  Great Service, thank you 1001 Modelkits team

  Review of 17/03/2021, following an experience of 04/01/2021 by A A. *

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• 2 / 5

  

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  I ordered a model on the 21st of December. It still hasn't been delivered. The tracking system says they haven't received yet. Message the company 1001 model kits and they haven't reply either ...

  Review of 17/03/2021, following an experience of 05/01/2021 by A A. *

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• 1 / 5

  

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  6th of January, and still Wait for delivery since order was placed on 6th December.

  Review of 17/03/2021, following an experience of 06/01/2021 by A A. *

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• 2 / 5

  

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  I have not received any confirmation of my order and have no contact details to be able to track my order or contact anyone

  Review of 17/03/2021, following an experience of 04/01/2021 by A A. *

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• 5 / 5

  

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  Great product range and quickly delivered.

  Review of 17/03/2021, following an experience of 29/12/2020 by A A. *

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• 5 / 5

  

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  Everything excellent! Thank you!

  Review of 17/03/2021, following an experience of 31/12/2020 by A A. *

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• 1 / 5

  

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  I still have not received my order. I have no idea where it is or anything.

  Review of 17/03/2021, following an experience of 29/12/2020 by A A. *

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• 3 / 5

  

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  I ordered my items on 27 December 2020 and they still haven���t arrived. I know this may be a result of this country���s stupid, pointless Brexit but it would be nice to know when the delivery may appear. It has never taken this long with

  Review of 17/03/2021, following an experience of 14/01/2021 by A A. *

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• 1 / 5

  

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  I keep getting asked to review the service but still have not received my order. You need to reassess your priorities.

  Review of 17/03/2021, following an experience of 21/01/2021 by A A. *

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• 5 / 5

  

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  Very good service. Delay in delivery quickly dealt with. Will definately use the company again.

  Review of 17/03/2021, following an experience of 11/02/2021 by A A. *

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• 1 / 5

  

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  Ordered my items 3 weeks ago have not received them. I have emailed your company aweek ago no response please Get in touch with me thank you

  Review of 17/03/2021, following an experience of 19/01/2021 by A A. *

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• 1 / 5

  

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  I sent in my order and still haven���t received it , the weird thing is I have ordered other parts from different sources at later dates and I���ve received them , where���s my order ,where��

  Review of 17/03/2021, following an experience of 12/01/2021 by A A. *

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• 3 / 5

  

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  Very dissapoited still haven't received my parcil witch we paid extra for a faster delivary it was a birthday present for my dad for 7 feb 2021 its now 15 of feb 2021 sorry wont use u againe and i would like a full refund plx

  Review of 17/03/2021, following an experience of 15/02/2021 by A A. *

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• 1 / 5

  

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  Haven't received the item yet.

  Review of 17/03/2021, following an experience of 18/01/2021 by A A. *

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• 5 / 5

  

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  Order was fulfilled just as expected including the export from France to the UK via the UPS hub in Cologne. I was kept up to date and tracking was efficient. Excellent service.

  Review of 17/03/2021, following an experience of 10/02/2021 by A A. *

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• 5 / 5

  

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  The kit ordered arrived in top condition, well packed and as predicted timewise.... What's not to like?

  Review of 17/03/2021, following an experience of 08/01/2021 by A A. *

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• 5 / 5

  

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  So far everything fine thanks.I'm not a huge fan of all this post service rating malarchy.Would much prefer using hands to do modelling rather than typing. Obviously need a smarter phone

  Review of 17/03/2021, following an experience of 13/01/2021 by A A. *

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• 1 / 5

  

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  This feedback request has been received, but the goods haven't so I can't give better feedback. It's been 20 days now.

  Review of 17/03/2021, following an experience of 19/01/2021 by A A. *

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• 1 / 5

  

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  Thank you for your reply. Does this mean that you will cancel the order and refund my payment? My parcel has been sent to me, but was then returned back to 1001 Modelkits because the paperwork wasn't correct. I have no idea what has happened to it now - I have emailed them twice but have had no reply. This is very poor service and is a big disappointment. It was my first order from them and I doubt if I will order again. The complete lack of communication, apart from automatic messages such as this request to rate them, is the biggest problem. I just want my order to be delivered!

  Review of 17/03/2021, following an experience of 14/02/2021 by A A. *

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• 3 / 5

  

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  Long delay in receiving the model due to custom check, but well worth the wait.

  Review of 17/03/2021, following an experience of 08/02/2021 by A A. *

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• 3 / 5

  

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  The products were great and well packaged, however delivery took 5 weeks to arrive and it was difficult to get a response from. I spent about 3 weeks trying to get in touch with 1001 Modelkits as the delivery tracking info hadn't changed. I can see they've put an email address on their website now so hopefully this will improve. I understand Covid/Brexit/recent weather are causing delays, however I've received similar packages (size and value) from France in less than a week. I would encourage 1001 Modelkits to look at other couriers. I would order again, but expect a long wait for delivery.

  Review of 17/03/2021, following an experience of 15/01/2021 by A A. *

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• 2 / 5

  

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  The company itself is fine. The courier service however is abysmal. I realise that this is supposed to be a review of 1001, however if they choose to give business to a delivery company that is frankly unfit for purpose then they are themselves guilty by association. That's how easy it is to have your own reputation ruined.

  Review of 17/03/2021, following an experience of 16/02/2021 by A A. *

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• 5 / 5

  

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  Product delivered in good condition. Responded to queries fairly promptly and helpful customer service. Only issue was very slow courier pick up/shipping due to current circumstances.

  Review of 17/03/2021, following an experience of 15/02/2021 by A A. *

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• 4 / 5

  

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  No comment really. Product is fine, mail was a bit slow but not a problem.(perhaps my product came from overseas?)

  Review of 17/03/2021, following an experience of 22/01/2021 by A A. *

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• 5 / 5

  

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  Good value and quick delivery ten out of ten!

  Review of 17/03/2021, following an experience of 08/02/2021 by A A. *

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• 1 / 5

  

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  I have still to receive my purchases, I was advised delivery would be on 5th February but that did not happen. I was then advised it would very soon but still waiting for delivery to take place. No further correspondence from seller. Still waiting for delivery.

  Review of 17/03/2021, following an experience of 14/02/2021 by A A. *

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• 1 / 5

  

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  Order placed 30th December, no sign of it over a month later and company is impossible to contact. Many other customers appear to have had similar problems. Avoid.

  Review of 17/03/2021, following an experience of 22/01/2021 by A A. *

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• 1 / 5

  

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  Customer service poor, didn���t receive items, contacted them and they made me feel like I���d stolen from them, turns out it was delivered but just abandon on my door step, taken 2 months to find this out and that was only because I was contacting them otherwise I probably would never have found out, don���t think I���ll see a refund, wo

  Review of 17/03/2021, following an experience of 21/01/2021 by A A. *

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• 4 / 5

  

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  I loved the kit. Enjoyed putting the motorbike together. There were a few little things with the kit which were difficult or unclear, and somethings were not very precise. However, overal I enjoyed it and it looks nice

  Review of 17/03/2021, following an experience of 13/01/2021 by A A. *

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• 1 / 5

  

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  Ordered roughly ��50 of paints in December. It���s now February, and they still haven���t arrived. I will not be attempting to buy any paints fro

  Review of 17/03/2021, following an experience of 07/02/2021 by A A. *

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• 1 / 5

  

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  First half of the order arrived quickly. I���ve been waiting nearly 2 weeks for the rest of th

  Review of 17/03/2021, following an experience of 19/01/2021 by A A. *

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• 5 / 5

  

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  Excellent service and description

  Review of 17/03/2021, following an experience of 25/01/2021 by A A. *

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• 5 / 5

  

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  delivered on time and very well packaged will use this site again

  Review of 17/03/2021, following an experience of 15/02/2021 by A A. *

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• 4 / 5

  

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  A good service as always and very fair prices

  Review of 17/03/2021, following an experience of 09/03/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  Excellent service,really happy with my purchase.

  Review of 17/03/2021, following an experience of 28/02/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 1 / 5

  

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  I have not received the goods as yet

  Review of 17/03/2021, following an experience of 07/03/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

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• 5 / 5

  

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  The airbrush cleaner fantastic very could service and information on delivery pleased with 1001 modelkits .

  Review of 17/03/2021, following an experience of 27/02/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  Great selection and very good prices. Just as a note, the company is based in France which wasn���t originally clear as the website used .co.uk, but this didn���t matter for me as the shipping was still very quick. I���d recommend this company, a

  Review of 17/03/2021, following an experience of 07/03/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  VERY GOOD SERVICE ALL ROUND

  Review of 17/03/2021, following an experience of 03/03/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  Found the acrylic paints for the colours I required on your web site. Ordered and paid for them, my order was delivered correctly within the time stated. Thank you

  Review of 17/03/2021, following an experience of 22/02/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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• 1 / 5

  

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  My purchase sent to wrong country I sent many emails explaining wrong address but was ignorned. It cost me 100 sterling pounds in total to get my parcel directed to correct address very disappointed

  Review of 17/03/2021, following an experience of 21/02/2021 by A A. *

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• 5 / 5

  

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  Very fast service. I was provided with updates from when I placed my order to the time it was delivered. Highly recommended.

  Review of 17/03/2021, following an experience of 28/02/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 2 / 5

  

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  Great item a very competitive price however there was a delay with the delivery as it came from outside the UK which I wasn���t aware of when I ordered and it was held by the couriers as there was missing paperwork which they had to wait for this was a copy of the invoice which when I received the delivery was in a open clear document pocket taped on the outside of the parcel this had all my personal details and some bank details on the document that could be accessed by anyone that chose to do so I can���t say I am very impressed with this so I will be thinking hard and long before I orde

  Review of 17/03/2021, following an experience of 22/02/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

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• 5 / 5

  

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  Terrific service

  Review of 17/03/2021, following an experience of 17/02/2021 by A A. *

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• 5 / 5

  

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  Item received in good time and I was kept informed throughout the process. Thanks

  Review of 17/03/2021, following an experience of 25/02/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 4 / 5

  

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  Only place i could find part for old R/C Helicopter. Amazed at charge for using PayPal. Took a while to arrive. But i got parts i did not think i would get.

  Review of 17/03/2021, following an experience of 23/02/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  Managed to get order even with Brexit going on, emails to say where it was every step of the way. Will defiantly use again.

  Review of 17/03/2021, following an experience of 17/02/2021 by A A. *

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• 5 / 5

  

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  Very pleased with the service, they were the only site that had everything I needed in stock. I was informed of every step of delivery. The only snag is the postage costs into England.

  Review of 17/03/2021, following an experience of 04/03/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  Great product and service.

  Review of 17/03/2021, following an experience of 21/02/2021 by A A. *

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• 5 / 5

  

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  Excellent model with good sound and lots of working features. Great value for money, delivered undamaged from France by UPS. Easy to use website.

  Review of 17/03/2021, following an experience of 21/02/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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• 2 / 5

  

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  Ordered from the UK site unfortunately this company doesn't have a UK shop, didn't inform me of this when I ordered. ��45 of customs fees charged on top! 1001 model kits needs to be more upfront and inform customers of this before they place an o

  Review of 17/03/2021, following an experience of 16/02/2021 by A A. *

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• 2 / 5

  

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  I had no idea that i was ordering from France. It took 3 weeks to arrive and I had several mis leading emails saying I had not completed my order when I had. Should have made it clear it was not a UK delivery, I would not have ordered such small items from so far away. Products were fine when they eventually arrived

  Review of 17/03/2021, following an experience of 01/03/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

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• 5 / 5

  

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  Good online service and prompt delivery. No complaints! The Website presentation could be improved by making the navigation better waymarked and clearer. The scene is rather crowded and working out the key 'buttons' that make one's searches work are not as easy to identify as they might be. The constant need to go back to reinstate filters between looking for items and loading up the sales basket might be worth looking at. Once the selection had been made, the service worked as it should very well. Thank you.

  Review of 17/03/2021, following an experience of 01/03/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 4 / 5

  

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  Delivery was prompt, especially considering that it was international, and the size of the order meant that I got free postage. It would be good to see more special offers on the site, but apart from that I am very happy with my order.

  Review of 17/03/2021, following an experience of 03/03/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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• 5 / 5

  

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  As my first time with this company and long in southern Spain I was pleased at the time it took to receive my package and delivery was smooth and trouble free, I received clear and concise messages for retrieval of my package and am now using the contents.

  Review of 17/03/2021, following an experience of 22/02/2021 by A A. *

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• 4 / 5

  

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  Site worked well, nicely packed. Delivery 12 days from France>UK. Brexit? Covid?

  Review of 17/03/2021, following an experience of 22/02/2021 by A A. *

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• 1 / 5

  

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  Failed to at time of placing order notify of additional costs for delivery from France. Not confirmed when I will get my refund

  Review of 17/03/2021, following an experience of 01/03/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

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• 1 / 5

  

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  VERY POOR QUALITY POSTAGE ITEM WAS SENT BACK AND SENT TO ME AGAIN

  Review of 17/03/2021, following an experience of 07/03/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

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• 5 / 5

  

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  Smart. Really smart.

  Review of 17/03/2021, following an experience of 23/02/2021 by A A. *

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  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

• 5 / 5

  

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  Great website to navigate and all items I've ordered have arrived within a few days and have always been in great condition. Will use them again and recommend to others.

  Review of 17/03/2021, following an experience of 09/03/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.co.uk

  

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  Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/

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