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Review Summary
The website offers a wide selection of hard-to-find items, making purchases straightforward, with efficient communication and safe delivery.
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A. A.
25 Jul 2022
Verified reviewGood and easy navigation of the website backed up by email confirmation of orders, to receipt of well packaged models in short lengths of time.
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A. A.
25 Jul 2022
Verified reviewVery top quality products
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A. A.
25 Jul 2022
Verified reviewService was excellent. Would highly recommend.
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A. A.
25 Jul 2022
Verified reviewPoor communication regarding order, and should have been more warning about import fees due.
Reply from 1001hobbies.co.uk
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
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A. A.
21 Jul 2022
Verified reviewOrder and payment was easy to use. Communication with 1001 hobbies was excellent. Order arrived early and safely. Would buy from again
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A. A.
21 Jul 2022
Verified reviewThank you so much my boyfriend loves it excellent quality thank you
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A. A.
21 Jul 2022
Verified reviewI ordered my product on 7 June with a 1 to 2 week delivery. I did not realise that warehouse was in France. I had to wait 10 days for the order to be processed. It then was ready for dispatch. Then late Friday an error appeared on my order. I emailed at the beginning of the following week to find out what the problem was and when i would get the product and they said my order had a computer bug so the order had to be recreated and it would be delivered in 3 days. I had to wait another 7 days while this order was processed. It then went ready for dispatch and then surprise surprise an error appeared. I again emailed to cancel the order. They responded that the order had been dispatched and if I wanted my money back I would have to return the product. UPS did not collect the product from the warehouse until lunch the next day. I will never use this company ever again.
Reply from 1001hobbies.co.uk
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
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A. A.
21 Jul 2022
Verified reviewTook a while to arrive but all in order
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A. A.
21 Jul 2022
Verified reviewI ordered in December but one large item was not in stock (although that wasn't stated when placing the order). Instead of refunding the 52 GBP they gave me a credit note. The item just came back in stock 6 months later so I put it in my basket but there was no way to apply my credit note. I had to phone them and they organised it at their end and I've just had delivery so all's well that ends well. I wasn't happy about getting a credit note when I actually requested a refund but I appreciate them sorting out my delivery now.
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A. A.
21 Jul 2022
Verified reviewSwift service from the UK... even after having being told to wait for one model kit to be ordered by 1001... I find the prices good, the array of models phenomenal... As a starter modeller within the EU, it's good to have a source that is reliable and consistent...
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A. A.
19 Jul 2022
Verified reviewPrompt service, courier very efficient and item was well protected and delivered. Good information as to status of order provided at all points. Good price point and value.
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A. A.
19 Jul 2022
Verified reviewMy kit arrived exactly when they said it would, within 2 weeks of ordering. The kit is well packed and arrived in good order by UPS. The kit looks fantastic and I will enjoy building.
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A. A.
19 Jul 2022
Verified reviewThey advertised the rare version of the product (and still do) however they sent the common version i can get on amazon instead. Still awaiting to hear back with a free returns label.
Reply from 1001hobbies.co.uk
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
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A. A.
19 Jul 2022
Verified reviewGood delivery just on time
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A. A.
15 Jul 2022
Verified reviewVery fast service, extremely satisfied with the speed of dispatch and price of product. My only criticism is that the UK website gave no indication that goods would be dispatched from France leading to concern that further taxes to be applied. Not the case as it turned out so very pleased overall. Would certainly consider further purchases
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A. A.
15 Jul 2022
Verified reviewFast and first class
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A. A.
15 Jul 2022
Verified reviewFantastic service very quick delivery
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A. A.
15 Jul 2022
Verified reviewUnfortuntley due to unknown stock levels and long delays it has taken over a month for my order to arrive, and even then only in pat, and with a secondary request for a refund against the items that were not available. Its a seriesof unfortunate events, but the fact hat it took so long to resolve and it took several attempts from myself to get them to look into my issue means that it was not a great customer service experience.
Reply from 1001hobbies.co.uk
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
Reply from A. A.
Thank you for acknowledging the review, and for resolving the situation.
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A. A.
15 Jul 2022
Verified reviewAfter a problem with delivery that was the fault of the delivery company, I contacted 1001, initially struggled with answers by email, but I later sent a Messenger message, and whoever was dealing with me on there was superb. Delivery within 4 days, excellent communications and a great kit well wrapped and delivered safely. Very impressed.
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A. A.
15 Jul 2022
Verified reviewGreat service. Item was reasonably priced. Well packed and delivered quickly. Thank tou
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