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Review Summary
The website offers a wide selection of hard-to-find items, making purchases straightforward, with efficient communication and safe delivery.
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2 Apr 2021
Verified reviewThis was a complete rip-off for the price. A very very sub standard model kit from Heller that 1001 hobbies should not be selling. Missing parts, inaccurate instructions and impossible to finish satisfactorily. I am a level 5 model maker so no fool. Very very disappointed with 1001. Of
Reply from 1001hobbies.co.uk
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
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2 Apr 2021
Verified reviewGreat service fast delivery many thanks
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31 Mar 2021
Verified reviewGood communications, quick delivery. Recommended
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31 Mar 2021
Verified reviewthe company itself especially Monique were fantastic in all matters, downside of the transaction was the shipping agency
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31 Mar 2021
Verified reviewThe site is OK, searching could be better, yet the delivery has been very slow, hence 3 stars
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31 Mar 2021
Verified reviewGreat price, quick delivery
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31 Mar 2021
Verified reviewI used 1001hobbies for the first time and I think there service is excellent the goods arrived quick and the shade I ordered was 100% correct
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31 Mar 2021
Verified reviewThey have answered my inquiries.
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31 Mar 2021
Verified review1001 Hobbies deserves a thumbs up for having delivered some bargain and difficult to source items to my door in good time and in excellent condition. I'd advise anyone, having found an item on their superb range of stock, to give them a go.
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31 Mar 2021
Verified reviewThis order has travelled quickly even faster than forecasted. However, I paid for a normal posting which makes all the difference vs the free post that is not tracked which with my previous order is 6 weeks and counting.
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31 Mar 2021
Verified reviewDespite the name 1001 Hobbies.co.uk, this is a French company. You think that you are buying from the UK and their site doesn't clarify that you are importing and subject to import charges. Any complaints are ignored and you no longer exist once they have been paid. I will never use them again. 0/10.
Reply from 1001hobbies.co.uk
Mr. Thank you for your comment. Our offices are in France and all products come from EUROPE. In addition, we inform our site that customs taxes may be applied above 135£, we regret that you have not seen this message. Sincerely, 1001hobbies customer service. 1001hobbies customer service
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A. A.
31 Mar 2021
Verified reviewI found the 1001hobbies site very easy to navigate & when I saw a kit that I was really wanting to purchase at a good price, I saw this one. I completed the purchase, including opening an account, very quickly on 3rd March, & waited for delivery. As this is the most expensive kit that I have ever bought, (I have in the past with other suppliers, purchased & paid the cost of the kit as advertised on the website). There was nothing on the order form I could find that informed me of any other costs. (billing informed me that tax was included within the price). After 5 working Days, I contacted 1001hobbies by Email for an update & was informed that it would be shipped within 2 to 3 Working days. (that was fine). I tried using the Tracking Facility on the website (typing in my Order Number), but that didn't work. On the 17th March I received an Email from the Carrier informing me that the package was on its way. On the 23rd March, I received a letter from "Parcel Force" informing me that a VAT charge Clearance Fee was required to release this package. I Emailed 1001hobbies & tried to use the "Support" facility on the website. This only informed me that it would be answered "soon", (other websites can have an online chat available). As I didn't receive an answer by 24th March, I contacted "Parcel Force" & paid the extra charges. The kit was delivered on the 25th March. What an excellent model, really pleased with it. My reason for only giving 3 Stars is due to the "Not being aware the extra charges required to have this delivered",& taking 16 Working Days for it to be delivered. I have received an Email from 1001hobbies on the 26th March, informing me that due to BREXIT, orders over GBP132 are subject to taxes requested by customs. There is NOTHING that I could find on the Purchase Order informing me of this, even though in the same Email informs me that this information is indicated on the summary of my basket. I have since tried to find this & still cannot find it. My comment to 1001hobbies is, Please make this visible in UPPER CASE & HIGHLIGHTED, as you do for the "COVID HEADLINE ON DELIVERIES". As I know this information now, I will take this into account, if I use 1001hobbies again in the future.
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31 Mar 2021
Verified reviewWell satisfied. Thank you.
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31 Mar 2021
Verified reviewGood communication from order acknowledgment to tracking and delivery
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31 Mar 2021
Verified reviewNothing at all wrong with the sire or the service but the model is terrible im not even going to bother building it, I wish I waited and bout 1/350 by trumpeter or 1/400 by revell
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31 Mar 2021
Verified reviewGood service my model Wes overdue emailed 1001 they got back to me and said that they would investigate it after a couple of days got word that it was dispatched then received it a couple of days later great customer service
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31 Mar 2021
Verified reviewExcellent service, they explained that my order may be a couple of days late and apologised, I will most certainly be using 1001 Hobbies again.
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31 Mar 2021
Verified reviewVery expensive and slow delivery
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31 Mar 2021
Verified reviewPlaced an order on the UK site wrongly assuming the product would be shipped from the UK. Unfortunately this was not the case, large importation bill from hmrc. 1001 models didn't inform me the item was coming from abroad and on contact with them after didn't care. As long as they've got your money they're not interested in customer service!
Reply from 1001hobbies.co.uk
Mr. Bassett, Thank you for your comment. Our offices are in France and all products come from EUROPE. In addition, we inform our site that customs taxes may be applied above £135, we regret that you did not see this message. Thank you for your understanding. Sincerely, 1001hobbies customer service.
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A. A.
31 Mar 2021
Verified reviewgood company suppling all the parts needed
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