Customer reviews
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Easy to navigate, well displayed pages, easy to place an order, good selection and I can buy dresses and skirts in the length I like being only 5ft 2 in tall - thank you. The quality of clothes are excellent and look good on and wash lovely too.
Review of , following an experience of by JOE A. *
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Very quick delivery
Review of , following an experience of by DYLAN C. *
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Still waiting for part of my order 5weeks do not like having to take returns to post office instead of a collection from my home
Review of , following an experience of by DAVE E. *
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Answer by afibel.comFlagDear Sheila, Thank you for your feedback. I have looked into this for and can see this item has now been delivered to you. Please accept my apologies for this delay. In regards to wanting items collected this is unfortunately something that we do not currently offer. If you have any further queries, please do not hesitate to contact. Kind Regards, Emily Customer Services
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Good quality. The most important is that I never had a problem with my returns, and customer service was there to help
Review of , following an experience of by JIM C. *
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Customer service is excellent, and delivery is very prompt
Review of , following an experience of by CAITLIN L. *
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Easy ordering on-line. straight forward system.
Review of , following an experience of by JOE G. *
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Items appear of good quality. Some tracking and delivery information would be useful.
Review of , following an experience of by GREG W. *
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Still waiting for second part of my order!!!
Review of , following an experience of by KIMBERLY M. *
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Answer by afibel.comFlagDear Christine, Thank you for your recent feedback. I have looked into this for you and the order for 1 item appears to have been delivered on 8th May. The privilege code used gave you free postage and packaging. Please could you confirm what it is that your are waiting for? If you have any further queries, please do not hesitate to contact us. Kind Regards, Emily Customer Services
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the site is really easy to use
Review of , following an experience of by KARL F. *
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All very good.
Review of , following an experience of by JONATHAN M. *
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The items were exactly what was ordered and my mother liked them.
Review of , following an experience of by JAMES W. *
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Brilliant
Review of , following an experience of by LINDA C. *
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Have always had excellent service. Site is easy to navigate and always prompt delivery, the only issue is occasionally I don't receive the gift I have indicated I would like. Overall though I recommend.
Review of , following an experience of by OSCAR P. *
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Easy to shop, good quality products. Good delivery service.
Review of , following an experience of by PAULA A. *
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Good catalogue with drawings to show the cut of each garment, good website for ordering, lovely free gifts
Review of , following an experience of by ISAAC H. *
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Product is good quality and as described. Only criticism is the poor level of ongoing information post order.
Review of , following an experience of by HENRY B. *
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Not on the high street, I've shopped for many years and have been complimented numerous times on the clothes I wear, all thanks to Afibel.
Review of , following an experience of by ISABEL G. *
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The jumpers arrived in excellent condition and at the appointed time.
Review of , following an experience of by LAURA O. *
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Good service in all areas
Review of , following an experience of by JACOB B. *
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great website easy to use, a wide range of products, good delivery times
Review of , following an experience of by KARLIE S. *
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good value
Review of , following an experience of by RUBY M. *
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Website and order process easy to do, fast delivery, sizes fit perfectly. the only item I cant understand how to use is a solar anti insect light.
Review of , following an experience of by COURTNEY G. *
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A good selection of items and the style of clothes is very up to date. I liked what I had ordered.
Review of , following an experience of by JEREMY M. *
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Very good service and quick delivery very happy with items I received
Review of , following an experience of by MATILDA B. *
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Order was placed by telephone so no comment - phone system good
Review of , following an experience of by PHILIP C. *
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very happy with my purches
Review of , following an experience of by YVONNE K. *
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Fast delivery with a good array of items, was looking for something a bit different and knew Afibel would comply.
Review of , following an experience of by EMILY G. *
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good value
Review of , following an experience of by CRAIG K. *
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Just waiting for the replacement dress in a smaller size to be sent back . Pleased with the overall service from AFIBEL.
Review of , following an experience of by GORDON R. *
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I was surprised to receive this so quickly in view of the difficult situation at present.
Review of , following an experience of by ERIN H. *
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Easy to order, and service is excellent. I have had no problems whatsoever with Afibel. I love the quality of everything i buy or have bought.
Review of , following an experience of by ALAN S. *
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Very good service, sometimes to long to wait for delivery
Review of , following an experience of by DOMINIC H. *
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OK in every respect but there are two areas that could be significantly improved. See below.
Review of , following an experience of by NATHAN W. *
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easyto use site good quality quick delivery perfect
Review of , following an experience of by MICHAEL E. *
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I only order garments that I really like because the thought of travelling to the post office to return unwanted sizes ( I usually order two sizes) definitely deters me from ordering.The garments I have kept I am very pleased with.
Review of , following an experience of by KAREN R. *
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good fast delivery and good quality clothing
Review of , following an experience of by SEBASTIAN M. *
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great quality g,ood fit,always reliale
Review of , following an experience of by STEFAN L. *
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very good
Review of , following an experience of by DONNA R. *
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My order was delivered promptly and safely and would recommend Afibel to my family and friends.
Review of , following an experience of by GORDON J. *
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the clothes are stylish and elegant also up-to-date. The prices you pay are right for that item within the range you pay in a shop but I don't agree with the extra you have to pay on what size you are.
Review of , following an experience of by KIERAN J. *
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Just easy to order quick service products very good quality
Review of , following an experience of by KEELEY R. *
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I am pleased with all the garments I have bought over the years. I usually order two sizes so I don`t buy as many things as I would if they had a collection service as well as a delivery. The two other companies I deal with do collect unwanted items, so I tend to prefer to deal with them. Therefore, I have to really like a garment a lot before I will order from Afibel. Also, I have tried to recommend them to friends and family but everyone feels the same as me.
Review of , following an experience of by EDEN R. *
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Answer by afibel.comFlagDear Mary, Thank you for your recent feedback. We are sorry to learn that you are unhappy that Afibel don't offer collections, I have passed this feedback to the relevant department as this may be something that is offered in the future. If you have any further queries, please don't hesitate to contact us. Kind Regards, Emily
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The site is good, easy to follow, with good explanations about products. The items are varied and different from goods on the high street.
Review of , following an experience of by STACEY R. *
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Brilliant beautiful clothes and reasonably priced
Review of , following an experience of by AIDEN T. *
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The delivery is excellent and the site is easy to get around
Review of , following an experience of by KARLIE H. *
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Good selection of products, easy to order, efficient delivery/returns system.
Review of , following an experience of by EDWARD H. *
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Good satisfied
Review of , following an experience of by SAMUEL R. *
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very good
Review of , following an experience of by SCARLETT M. *
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This is one of the only online companies which sell the type of knitted waistcoat and cardigans with a wool and acrylic mix that my husband likes. The waistcoat was out of stock and took a while to arrive but it is good quality and what I wanted.
Review of , following an experience of by JULIE C. *
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Site is easy to follow and a comprehensive choice of styles
Review of , following an experience of by ISAAC P. *
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Good - true descriptions of items and very easy to order and pay as required. Good delivery times.
Review of , following an experience of by DARREN R. *
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Everything I ha e ordered too date has been top quality
Review of , following an experience of by ANNA P. *
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Afibel is class and elegance.Quality of the clothes is excellent. Shopping here is so easy. Service is excellent and delivery is very prompt. I'm a pensioner, and at times, there are good sales that suit my budget.. . I have not been disappointed yet. I love shopping..
Review of , following an experience of by REBECCA T. *
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service was excellent. sweater picket was very thin. Pasquin cardigan was okay . The best item was parquet burgundy sweater.
Review of , following an experience of by GEORGIA B. *
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It is easy to order from Afibel and everything is very good quality, arrives in good condition and in good time
Review of , following an experience of by JOSEPH S. *
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This is a nice site, generally for more mature shoppers. I liked the tunic sweater very much, it fitted perfectly so the sizing was accurate. It was quite a bit lighter in weight than I assumed from the description so my use of it will be slightly different than planned, I had hoped for something cosier. But it looks lovely on. Delivery was slow compared to most vendors these days, but I was kept informed.
Review of , following an experience of by TRACY L. *
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I love shopping online on this site. it's convenient and easy. Services are excellent. I love the sales, and prices are not too expensive. Being a pensioner, I find I am able to fit my shopping into the scheme I am provided here.
Review of , following an experience of by LILLY H. *
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Site easy to follow. Items delivered quickly. Excellent service.
Review of , following an experience of by LEO R. *
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Lovely clothes reasonably priced
Review of , following an experience of by RUTH T. *
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good
Review of , following an experience of by LOGAN M. *
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First time I had ordered from Afibel and was very satisfied with goods and delivery service.
Review of , following an experience of by DAISY J. *
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Your delivery time take too long. By the time I receive the goods - I forgot what I had ordered.
Review of , following an experience of by SEAN J. *
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Answer by afibel.comFlagDear Margaret, Thank you for your recent feedback! As our orders are despatched direct from our warehouse in France, our delivery is usually within 7 - 10 working days. We do apologise if this time scale was not met on this occasion. If you have any further queries, please do not hesitate to contact us. Kind Regards, Emily - Customer Services
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Delivery is very slow. Don't order if you want something in a hurry.
Review of , following an experience of by WILLIAM R. *
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Answer by afibel.comFlagDear Nicola, Thank you for your recent feedback. As our orders are despatched direct from our warehouse in France, delivery is usually within 7 - 10 working days. If you have any further queries, please do not hesitate to contact us. Kind Regards, Customer Services
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I have not received my order
Review of , following an experience of by LUCAS K. *
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Answer by afibel.comFlagDear Kathleen, Thank you for your recent feedback. I am sorry to learn that you had not received your order however I have tracked this today and it states this was delivered to you on the 16th November, if this was incorrect and you have not received this then please do let me know. If you have any further queries, please do not hesitate to contact us. Kind Regards, Emily - Customer Services
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Afibel is OK but I very much do not like being unable to pay by direct debit.
Review of , following an experience of by MAX R. *
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Answer by afibel.comFlagDear David, Thank you for your recent feedback. Unfortunately this is something that Afibel do not yet offer but may be available in the future. I can confirm that this feedback will be passed onto the relevant department. If you have any further queries, please do not hesitate to contact us. Kind Regards, Emily - Customer Services
Answer by Max RFlagThank you Emily.
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Quality is acceptable if a bit pricey. Ordering by phone can mean a lengthy wait for a reply.
Review of , following an experience of by STEVE T. *
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Answer by afibel.comFlagDear Anne, Thank you for your recent feedback. Afibel provides its customers with high quality, unique french fashion and this is reflected in our competitive price. If the item you have received is not suitable you are able to return this for an exchange or a refund by simply following the returns form provided in your parcel. Once we receive this item we will be happy to process your request. If you have any further queries, please do not hesitate to contact us. Kind Regards, Emily - Customer Services
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goods reasonably easy to order .rather long delivery!
Review of , following an experience of by TRACY H. *
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Answer by afibel.comFlagDear Mrs Fowler, Thank you for your recent feedback. As our orders are despatched direct from our warehouse in France, delivery is usually within 7 - 10 working days. We apologise for any inconvenience this may cause. If you have any further queries, please do not hesitate to contact us. Kind Regards, Emily - Customer Services
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Would accept my adress. You wanted to tell me where I lived.
Review of , following an experience of by SUMMER A. *
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good service for inferior product
Review of , following an experience of by THEO M. *
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Answer by afibel.comFlagDear Thomas, Thank you for your feedback. We are sorry to learn that you are not happy with product that you have received, if this is not suitable for you then you are able to return this to you and then we will be happy to issue you with a refund or exchange. If you have any further queries, please do not hesitate to contact us. Kind Regards, Emily - Customer Services
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delivery too slow
Review of , following an experience of by DANIEL R. *
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Answer by afibel.comFlagDear Jennifer, Thank you for your recent feedback! I can confirm that we aim to deliver all of our orders within 7-10 working days as all orders are despatched directly from our warehouse in France. I have looked into your order and can see that we delivered this to you within this time frame. Kind Regards, Emily - Customer Services
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AQ BIT SLOW ON SOME DELIVERIES
Review of , following an experience of by QUENTIN D. *
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Answer by afibel.comFlagDear Vicky, Thank you for your recent feedback! I can confirm that we aim to deliver all of our orders within 7-10 working days as all orders are despatched directly from our warehouse in France. I have looked into your order and can see that we delivered this to you within this time frame. Kind Regards, Emily - Customer Services
Answer by Quentin DFlagOn this occasion yes
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One item described as a set comprised of one item only. The jacket had the makers label sewn iinto jacket under collar had stitches which showed out side not usual and very badly stictched. this is unusual for Afibel because the finish on their garments is generally excellent.
Review of , following an experience of by TYLER R. *
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Answer by afibel.comFlagDear Margaret, Thank you for your recent feedback! We are sorry to learn your disappointment with your recent order. The bath mats need to be order individually per size required however I have passed this feedback onto the relevant department. In regards to the Jacket this does unfortunately sound like a product fault. If you would like another one in replacement this simply package this item up and return this too us for our warehouse to inspect. Please accept my sincere apologies for any inconvenience caused. Kind Regards, Emily - Customer Services
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No problem with website
Review of , following an experience of by SOFIA T. *
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Answer by afibel.comFlagDear Robert, Thank you for your feedback! We value all feedback from customers and pass this onto all relevant department. Kind Regards, Emily - Customer Services
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The sizes are completely useless. My last order was far too large and I took it to be altered 4" was taken in the side seams. The only reason I had it altered was because I liked it so much, it was just what I had been looking for.
Review of , following an experience of by LEWIS H. *
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Answer by afibel.comFlagDear Margaret, Thank you for your recent feedback! I am sorry to learn that your item sizing was not correct, in future if this does happen please send this back to us as this may be a product fault. We value your feedback which will be passed to the relevant department. Kind Regards, Emily - Customer Services
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staff attitude is appalling!
Review of , following an experience of by KARL M. *
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Answer by afibel.comFlagDear Valerie, Thank you for for your recent feedback! I am sorry to learn that you are unhappy with the service that you received. I can that I have listened to both phone calls that took place and feedback has been provided and I can assure you that this is something that won't happen in the future. We thank you for bringing this to our attention. Should you have any further queries, please do not hesitate to contact us. Kind Regards, Emily - Customer Services
Answer by Karl MFlagThank you for your reply-however I have not yet received the £23 refund I was promised when I returned the unwanted goods to you more than a week ago.
Answer by afibel.comFlagDear Valerie, As per our recent telephone conversation on the 23rd July, I can now confirm that we have issued your refund of £23.00. Please allow 3-5 working days for this to appear in your account paid with. If you require any further assistance, please do not hesitate to contact us. Kind Regards, Emily - Customer Services
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First order great second order online still waiting
Review of , following an experience of by WILLIAM K. *
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Answer by afibel.comFlagDear Agnes, I can confirm that your second order has now been sent out to you and is due to be delivered today. Please note the shoes in this order were out of stock at the time of dispatch however were sent on the 20th June, please allow 7-10 working days to receive these. We do apologise for the inconvenience this may have caused you. If you do have any further queries, please do not hesitate to contact us. Kind Regards, Emily, Customer Services
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Very good
Review of , following an experience of by ZACHARY P. *
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this is a great catalogue. The clothes are of good standard.
Review of , following an experience of by ISABELLA K. *
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Ok paying is difficult on line
Review of , following an experience of by NOAH P. *
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Very good
Review of , following an experience of by GEORGIA B. *
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Ordering was easy. Garments arrived well packed and quality of the 4 jumpers I ordered was excellent. I had to return one as it was Merino wool which irritated my skin and the refund was received within a week. Will definitely be purchasing more items from their range and looking forward to seeing the winter collection.
Review of , following an experience of by PETE S. *
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Takes a long time to receive your order
Review of , following an experience of by RYAN G. *
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good
Review of , following an experience of by STACEY W. *
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Day to order and you know available stock
Review of , following an experience of by MAISIE K. *
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Excellent
Review of , following an experience of by JAMIE L. *
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Fast secure delivery
Review of , following an experience of by RACHEL R. *
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good and varied contents.
Review of , following an experience of by KEITH G. *
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good
Review of , following an experience of by BETHANY M. *
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good
Review of , following an experience of by DAVE C. *
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Good fit very smart just what I wanted
Review of , following an experience of by SOPHIE D. *
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Very good service quality clothing
Review of , following an experience of by FRED K. *
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Easy to follow.
Review of , following an experience of by NATASHA Y. *
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Very good
Review of , following an experience of by ADAM C. *
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Did not visit website
Review of , following an experience of by IAN D. *
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very good quality and arrived as advised
Review of , following an experience of by KIRSTY W. *
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User friendly and search engine is very efficient and speedy.
Review of , following an experience of by ANNA B. *
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Beautiful clothes easy too order
Review of , following an experience of by DAVE C. *
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I do find the website itself slightly unresponsive -- it doesn't always show the correct colour of garment. For instance if there is a pink and a grey version - click on pink and you see the grey.
Review of , following an experience of by DARREN P. *
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My order took ages to come .When it finally arrived I was so dissatisfied with the dress .The dress looked nothing like the picture .Colours looked washed out and the fabric was horrible.Decided to return but could find no label for this purpose .Now decided to return.Also consulted sizing guide and ordered 16 size way to big for me .
Review of , following an experience of by DALE H. *
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Excellent products
Review of , following an experience of by FREYA H. *
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