Customer reviews
-
Edit Flag
Product fine. Delivery and customer service very poor. When I made the order there was NO statement on import duty which raised the price by 1/4. I emailed customer service to clarify and ask if I let the order return without paying import, would i be reimbursed a refund. And if the boots did not fit, would I be refunded the import cost and pay again for a different size? I never received an answer. I tried calling. No response. Very poor for BMW and very worrying. About losing a large amount of money. The website did not cover any of this. BMW is responsible to inform on import costs. (I double checked my order) and should communicate. I will not use the system again.
Review of , following an experience of by CHELSEA W. *
*Pseudonymized data at the request of the author
-
Edit Flag
Perfect! Very responsive guys! Hi quality service!
Review of , following an experience of by PATRICIA C. *
*Pseudonymized data at the request of the author
-
Edit Flag
My boyfriend was so happy with the jacket! Never seen him as happy with something!
Review of , following an experience of by JORDAN M. *
*Pseudonymized data at the request of the author
-
Edit Flag
The Delaware extremely late and I had no communication explaining that there would be a delay. I had to chaise and chaise to get any updates and I got the impression that they wasn’t bothered helping me or for filling the order.
Review of , following an experience of by NATASHA G. *
*Pseudonymized data at the request of the author
-
Edit Flag
Perfect I’m every way
Review of , following an experience of by REBECCA R. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very Good !!
Review of , following an experience of by DAN B. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent ;)
Review of , following an experience of by JADE C. *
*Pseudonymized data at the request of the author
-
Edit Flag
Good
Review of , following an experience of by MATTHEW R. *
*Pseudonymized data at the request of the author
-
Edit Flag
Facille et simple
Review of , following an experience of by CAMERON H. *
*Pseudonymized data at the request of the author
-
Edit Flag
It took four weeks for the belt to arrive. I already thought that I would have to ask the company for a refund. The belt is of good quality but regarding the price it should be good.
Review of , following an experience of by ANDREW R. *
*Pseudonymized data at the request of the author
-
Edit Flag
One of the best people to deal with. Good customer service. Good range of products. Recimmended for BMW parts.
Review of , following an experience of by EMMA M. *
*Pseudonymized data at the request of the author
-
Edit Flag
It took more than a month before I got it!
Review of , following an experience of by HARRY H. *
*Pseudonymized data at the request of the author
-
Edit Flag
I have a very positive review, a very quick and matter-of-fact shopping experience. Regards
Review of , following an experience of by FRED F. *
*Pseudonymized data at the request of the author
-
Edit Flag
All super
Review of , following an experience of by RACHEL R. *
*Pseudonymized data at the request of the author
-
Edit Flag
Good enough. Took a long time to deliver and communication was ambigious before the goods were shipped
Review of , following an experience of by NOAH W. *
*Pseudonymized data at the request of the author
-
Edit Flag
Ok but fees for export are ridiculous
Review of , following an experience of by MUHAMMAD W. *
*Pseudonymized data at the request of the author
-
Edit Flag
All OK. Shiping to the Czech Republic OK. Communication OK. Large selection of goods.
Review of , following an experience of by BARRY A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Ordered before Xmas however only turned up start of March
Review of , following an experience of by DUNCAN F. *
*Pseudonymized data at the request of the author
-
Edit Flag
It took over a month from order taken to shipment date. No mention of stock issues, so I assume just slow service. The item itself was expensive but the £17 shipping cost was ridiculous. Quality of product good - service and cost poor. Will look for 3rd party compatible products in the future. Sorry but you did ask.
Review of , following an experience of by CHRISTOPHER G. *
*Pseudonymized data at the request of the author
-
Edit Flag
The site is excellent, but the only problem is the delay
Review of , following an experience of by KEITH B. *
*Pseudonymized data at the request of the author
-
Edit Flag
A great way to get BMW parts. Quick service and shipping, which is great when you live on the other side of the world. Peter NZ
Review of , following an experience of by CONNOR G. *
*Pseudonymized data at the request of the author
-
Edit Flag
Ok good👍
Review of , following an experience of by EILEEN L. *
*Pseudonymized data at the request of the author
-
Edit Flag
Prices and products are as they promote on the website and social media. The transit is extremely long and they don’t update you with the status. You have to keep asking. I will order again only is the item is not available anywhere else and I have the patience to wait long weeks. At this time still waiting for an item ordered last year . Yes in 2021
Review of , following an experience of by EILEEN W. *
*Pseudonymized data at the request of the author
-
Edit Flag
good shop
Review of , following an experience of by SAMUEL H. *
*Pseudonymized data at the request of the author
-
Edit Flag
Real proffessionals
Review of , following an experience of by LILY B. *
*Pseudonymized data at the request of the author
-
Edit Flag
It's an excellent site with content laid out in a logical and intuitive way. Very good and will use again!
Review of , following an experience of by FLORENCE P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Genuine BMW goods at a reasonable price, delivered quickly .
Review of , following an experience of by FRED Y. *
*Pseudonymized data at the request of the author
-
Edit Flag
The operations side of their business is very sloppy. I got the automated email that my parcel had been dispatched and should arrive in about a week, however without a tracking number. With the original delivery date missed by almost a week, I wrote them an email (in French) asking for tracking information. They apologised for failing to send my parcel in the first place and promised to do it soon. After another week the parcel was sent to my German address but then the carrier company failed to deliver because BMW Europe-Moto didn't supply the street address, only the postcode. Curiously, the correct address was listed on my e-invoice. In the end I had to supply my address to the carrier myself, which was followed by a successful delivery. This is NOT what I'd call a good business practice. At least the item was correct.
Review of , following an experience of by DAN R. *
*Pseudonymized data at the request of the author
-
Edit Flag
2 month wait for my order poor communication and zero customer service
Review of , following an experience of by KIRSTEN P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Poor service
Review of , following an experience of by SASHA R. *
*Pseudonymized data at the request of the author
-
Edit Flag
Overall satisfied genuine and fast!
Review of , following an experience of by MIKE P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Sorry but i had to wait for a few weeks ( more than six) untill they got the goods and send to me . After they got the goods they handle it very quickly.
Review of , following an experience of by NEIL E. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very good service and great delivery
Review of , following an experience of by ISLA R. *
*Pseudonymized data at the request of the author
-
Edit Flag
I have ordered the gloves I bought in December and I received them only in March, near 3 months later.
Review of , following an experience of by HOLLIE P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very good service. A good range of useful products..
Review of , following an experience of by RAY C. *
*Pseudonymized data at the request of the author
-
Edit Flag
The product arrived in acceptable condition (Damaged packaging, but the helmet was fine). However, the biggest concern was the difference between the advertised delivery time and the real one. I paid for a delivery of 3-5 business days, and it took 14... No shipment refund was given. Will not buy again and advise everyone to consider the local dealer
Review of , following an experience of by PAUL K. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great product and purchasing process. A bit of confusion as to whether the tank bag had been purchased, I received messages asking me to complete the order in the basket. This may just be a glitch as it was an international order. But an email to the team confirmed purchase and product arrived as described. 👍
Review of , following an experience of by BRUCE W. *
*Pseudonymized data at the request of the author
-
Edit Flag
Efficient and reliable.
Review of , following an experience of by LINDSAY S. *
*Pseudonymized data at the request of the author
-
Edit Flag
It took a bit longer to reach me than I was expecting and I was also surprised to get a cat bill as I thought that lpval tax was included in the price but neither thing is a big deal. I’d use them again
Review of , following an experience of by TEAGAN M. *
*Pseudonymized data at the request of the author
-
Edit Flag
I ordered a rack for bmw k1200s. The staff was responsive and communicative.
Review of , following an experience of by OWEN W. *
*Pseudonymized data at the request of the author
-
Edit Flag
Easy to find item on the website. Quick response if I was wondering any thing.Went quickly from the time I ordered unyil I received the item.
Review of , following an experience of by CONNOR C. *
*Pseudonymized data at the request of the author
-
Edit Flag
My parcel took nearly 3 months to get to me. I had no information or updates from them about where it was. I had to message them a few times and each time they said that it was on it's way which it clearly wasnt. Not impressed.
Review of , following an experience of by GRAHAM C. *
*Pseudonymized data at the request of the author
-
Edit Flag
Besides DHL this express courier please try to find more options for overseas clients. Such as FedEx, UPS, Post EMS.
Review of , following an experience of by MARIA G. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very good, great service.
Review of , following an experience of by WILL M. *
*Pseudonymized data at the request of the author
-
Edit Flag
Usually orders are on time, but latest was delayed, but overall good quality stuff & good service
Review of , following an experience of by CALLUM L. *
*Pseudonymized data at the request of the author
-
Edit Flag
Com ligeiro atraso
Review of , following an experience of by KIMBERLY W. *
*Pseudonymized data at the request of the author
-
Edit Flag
Terrible shipping times, overall poor experience. Avoid at all costs.
Review of , following an experience of by SAMANTHA B. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very happy. Item arrived early. Thank you.
Review of , following an experience of by NICOLE D. *
*Pseudonymized data at the request of the author
-
Edit Flag
Brilliant service thank you
Review of , following an experience of by ISAAC R. *
*Pseudonymized data at the request of the author
-
Edit Flag
Not very happy... I bought hand guards for my motorcycle... They said they we're compatible but they are not... None of the holes line up in any way or form. When I contacted them they said they would. Now I'm left with a set of guards I cannot use, and it's too much to send back,.. Now ime down about £45....so not happy
Review of , following an experience of by CAROLE C. *
*Pseudonymized data at the request of the author
-
Edit Flag
Lot's of product with a good price. Fast delivery.
Review of , following an experience of by FLORENCE R. *
*Pseudonymized data at the request of the author
-
Edit Flag
Super fast delivery
Review of , following an experience of by JULIA J. *
*Pseudonymized data at the request of the author
-
Edit Flag
Тhe site is easy to use. Тhe last order arrived quickly.
Review of , following an experience of by MOHAMMED D. *
*Pseudonymized data at the request of the author
-
Edit Flag
I ordered the Panniers for my S1000R gen3, they arrived very quickly and the quality is what you'd expect from BMW 1st class!
Review of , following an experience of by NIKKI K. *
*Pseudonymized data at the request of the author
-
Edit Flag
God price and fast delivery.
Review of , following an experience of by AARON W. *
*Pseudonymized data at the request of the author
-
Edit Flag
It was not clear on the web site that This was an internet site sending goods from Germany and that as I was based in the UK there would be a large 20% plus a fee premium customs tax charge . I was told afterwards it was because we left Europe. Nothing in the order confirmation told me that and if it was very clear i would have cancelled the order.
Review of , following an experience of by ADRIAN T. *
*Pseudonymized data at the request of the author
-
Edit Flag
Website easy to navigate. Order process clear and easy. Fast shipment and genuine items
Review of , following an experience of by OLIVIA B. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent Eshop. Great variety, nice prices
Review of , following an experience of by LEE H. *
*Pseudonymized data at the request of the author
-
Edit Flag
Everyrhing is ok
Review of , following an experience of by SARAH J. *
*Pseudonymized data at the request of the author
-
Edit Flag
Order arrived much later than the estimated delivery date,very disappointed as I hadn't the cases for a planned trip.
Review of , following an experience of by YVONNE T. *
*Pseudonymized data at the request of the author
-
Edit Flag
Rápido envio, melhores preços do mercado em peças originais BMW.
Review of , following an experience of by JAYDEN H. *
*Pseudonymized data at the request of the author
-
Edit Flag
My second order I made was delayed. I followed up many times. It was late then that they sent an email that one item was not available and have to changed it with another item available. That caused another delay. From the date it was promised , three times that the delivery date was re-scheduled. I followed up many times but nothing arrived.
Review of , following an experience of by KARLIE B. *
*Pseudonymized data at the request of the author
-
Edit Flag
My shopping experience is excellent. Thanks a lot for all
Review of , following an experience of by ALEX G. *
*Pseudonymized data at the request of the author
-
Edit Flag
Parece um site chinês, um mês para entregar o produto mas cobram pela entrega!!!! Nunca mais…
Review of , following an experience of by TEAGAN P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very happy with my purchase and the communication on it. Also person within Motorrad noticed I had the wrong plugtop selected and notified me…
Review of , following an experience of by DALE D. *
*Pseudonymized data at the request of the author
-
Edit Flag
Topppp super topppp 👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻
Review of , following an experience of by LUCAS G. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great Place to Shop
Review of , following an experience of by PATRICIA D. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very long time delivery although the shipping cost was almost 20 euros for a set of rear brake pads ,it took 3 weeks to be delivered. I tried to contact by phone, email but there was no reply.
Review of , following an experience of by DANIELLE M. *
*Pseudonymized data at the request of the author
-
Edit Flag
It arrived quite fast... However I had to make sure of the ref number um another web site.
Review of , following an experience of by GARY M. *
*Pseudonymized data at the request of the author
-
Edit Flag
great products are fairly good prices.
Review of , following an experience of by YASMINE M. *
*Pseudonymized data at the request of the author
-
Edit Flag
Genuine OE heated grips, and even after paying duty, much less expensive than buying in uk. Delivered very quickly too. Altogether first rate.
Review of , following an experience of by ROSIE D. *
*Pseudonymized data at the request of the author
-
Edit Flag
They are a great resource when I can't get BMW parts here in the states and their prices are often lower or equal even when shipping is added.
Review of , following an experience of by ERIN C. *
*Pseudonymized data at the request of the author
-
Edit Flag
Good product. Fast enough to arrive.
Review of , following an experience of by MUHAMMAD S. *
*Pseudonymized data at the request of the author
-
Edit Flag
Acceptable. The shipping process is way to long. Almost a week to ship the goods and the courier isn't the fastest. Almost 12 days to receive the items. Very far from the best online shops.
Review of , following an experience of by LEE T. *
*Pseudonymized data at the request of the author
-
Edit Flag
the chage was correct
Review of , following an experience of by ELLA P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great pricing and quick shipping!
Review of , following an experience of by DAMIEN M. *
*Pseudonymized data at the request of the author
-
Edit Flag
Demorou um pouco mais mas tudo correto
Review of , following an experience of by DARREN K. *
*Pseudonymized data at the request of the author
-
Edit Flag
i am still waiting my order.... i am start thinking you are frauds
Review of , following an experience of by PETER L. *
*Pseudonymized data at the request of the author
-
Edit Flag
Amazing Quality, packaging and service. Delivery was fast and accurate. Definately will be re-ordering again.
Review of , following an experience of by KAREN G. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very good
Review of , following an experience of by THERESA A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Getting the product and information all good
Review of , following an experience of by KARLIE B. *
*Pseudonymized data at the request of the author
-
Edit Flag
Still waiting for a response for a few missing items.
Review of , following an experience of by DONNA H. *
*Pseudonymized data at the request of the author
-
Edit Flag
i bought items for christmas gift but get keep getting delay without notify from your side. after keep asking and got promises from you without any specific date i gave up and remove the helmet out of my order. The feeling waiting for chrismast gift but received it 2 months after chirstmas was never forget with me.
Review of , following an experience of by DONNA S. *
*Pseudonymized data at the request of the author
-
Edit Flag
Have to say one of the worst companies I have ever had dealings with. Order went through on 19th January, money taken from my account on 21st January. Took me checking with ups and 5 emails to be told that package was returned due to problems with my address??? This was on the 25th of February. I have asked for a refund but still no word. Can't get through on phone. BMW should be made aware of the dreadful, unprofessionalism and lack of customer service. I gave one star but feel it's too much. Furthermore I lost a customer due to this farce.
Review of , following an experience of by LIAM R. *
*Pseudonymized data at the request of the author
-
Edit Flag
TOP!
Review of , following an experience of by DAMIEN S. *
*Pseudonymized data at the request of the author
-
Edit Flag
Quick response, original parts, arrive as expected
Review of , following an experience of by ALEX E. *
*Pseudonymized data at the request of the author
-
Edit Flag
Order was delivered in a very timely manner.
Review of , following an experience of by JAKE S. *
*Pseudonymized data at the request of the author
-
Edit Flag
Order an item they advertised as in stock. gave me a delivery date but did not happen. Then found it was not in stock and told item late from BMW. Waited a while but still no delivery date was given. In the end I cancelled order but had to chase many times before I finally got my money back. Not a great experience for me however their service may well be good on items they actually have in stock - we will have to see!!
Review of , following an experience of by LINDA S. *
*Pseudonymized data at the request of the author
-
Edit Flag
Good handling
Review of , following an experience of by SONIA R. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excelente service
Review of , following an experience of by ALEX W. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excelente servicio y buenas ofertas.
Review of , following an experience of by KEVIN K. *
*Pseudonymized data at the request of the author
-
Edit Flag
Perfecto era lo que compré y llegó rápido , aunque un poco caro DHL
Review of , following an experience of by TIM C. *
*Pseudonymized data at the request of the author
-
Edit Flag
Levou muito tempo na entrega
Review of , following an experience of by GORDON A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Items well received but received in separate parcels and separate date even though ordered in single invoice.. caused me to pay 2x taxes. It should be sent together in a single parcel.
Review of , following an experience of by AIDEN D. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent delivery service
Review of , following an experience of by MAISIE A. *
*Pseudonymized data at the request of the author
-
Edit Flag
super
Review of , following an experience of by LIAM P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Not very happy
Review of , following an experience of by GRAHAM T. *
*Pseudonymized data at the request of the author
-
Edit Flag
Good price
Review of , following an experience of by CHARLOTTE W. *
*Pseudonymized data at the request of the author
-
Edit Flag
The order process was quick and easy. The gloves arrived quickly as well. My only criticism is the cost of shipping to Singapore. For the cost of the items, shipping should be discounted or subsidised to retain customers.
Review of , following an experience of by GEORGIA H. *
*Pseudonymized data at the request of the author
-
Edit Flag
Happy with the offering and post service customer support. Unhappy that the stock information on the web shop and the actual stock is not accurate. Had to find the jacket elsewhere even though it was "on stock" on the site. Even more so, even few days after my order when I was told by customer service that the jacket was not on stock and was not possible to order it any more from BMW, it was still on the site as being on stock.
Review of , following an experience of by GEORGE E. *
*Pseudonymized data at the request of the author
Reviews displayed in chronological order