Customer reviews

• 3 / 5

  

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  The price for the product was competitive. Fast reply from staff regarding questions. However there was a delay in the delivery.

  Review of 02/05/2022, following an experience of 16/03/2022 by GARY C. *

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• 5 / 5

  

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  Amazing products and fast delivery

  Review of 02/05/2022, following an experience of 27/03/2022 by LEAH T. *

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• 1 / 5

  

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  My order did not complete yet , how can I give you my opinion ? Can you please tell me when will you send the last item please

  Review of 02/05/2022, following an experience of 10/01/2022 by LOLA P. *

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• 5 / 5

  

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  Really happy with this transaction

  Review of 02/05/2022, following an experience of 25/03/2022 by HELEN H. *

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• 4 / 5

  

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  Good, no problems to report.

  Review of 02/05/2022, following an experience of 24/03/2022 by VICTORIA H. *

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• 1 / 5

  

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  👎👎👎👎

  Review of 02/05/2022, following an experience of 20/02/2022 by PAULINE J. *

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• 5 / 5

  

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  good variety

  Review of 02/05/2022, following an experience of 16/02/2022 by FINLEY M. *

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• 5 / 5

  

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  Professional customer service team.

  Review of 02/05/2022, following an experience of 23/02/2022 by PHILIP W. *

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• 1 / 5

  

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  Just frauds

  Review of 01/05/2022, following an experience of 18/03/2022 by JANE M. *

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• 3 / 5

  

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  Usually I get great service from BMW-MOTO-EUROPE how ever my last order placed in January 2022 has still not arrived, I have been promised shipping and tracking information many times but to date I have not received my order.

  Review of 01/05/2022, following an experience of 22/01/2022 by CHRIS P. *

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• 1 / 5

  

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  Delay not received all my order . During the ordering the info are miss leading to the actual time line hence I have still outstanding shipment and order till this moment and no Customer Service is attending the calls and the email. Very disappointed 😞

  Review of 01/05/2022, following an experience of 03/02/2022 by NOAH P. *

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• 4 / 5

  

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  Everything as ecxpected😊

  Review of 28/04/2022, following an experience of 24/03/2022 by ABBIE M. *

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• 4 / 5

  

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  Communication and updates were excellent, the only reason I dropped them a star is I don't understand how it can take a week to pick 2 boxes tape together and label for dispatch. I received an order from the USA in quicker time!

  Review of 28/04/2022, following an experience of 24/03/2022 by HOLLY C. *

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• 4 / 5

  

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  Everything was delivered as described. Delivery time a little longer as promised.

  Review of 28/04/2022, following an experience of 21/03/2022 by PAULA H. *

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• 1 / 5

  

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  I purchased a Grey seat but was shipped a Black Seat. bmw.europe-moto initially claimed that this was not an error, but that BMW had changed the part numbers. Having claimed a refund from Paypal they are now asking me to return the item I have, after which they say that they will send the correct item. I am still waiting for the problem to be resolved. Communication is not good.

  Review of 28/04/2022, following an experience of 18/03/2022 by KIRSTEN L. *

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• 5 / 5

  

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  great

  Review of 28/04/2022, following an experience of 24/03/2022 by HENRY P. *

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• 5 / 5

  

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  Friendly site.

  Review of 28/04/2022, following an experience of 27/03/2022 by NIKKI S. *

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• 3 / 5

  

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  I ordered abs paid for my order and then found I could order the item from my local dealer… item cost me more buying online than if I’d gone to my local dealer. The service as good and it arrived when it arrived was supposed to but I’m still not happy I was out of pocket…

  Review of 28/04/2022, following an experience of 18/03/2022 by OWEN L. *

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• 5 / 5

  

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  Great products and fast delivery. Successful e-mail communication with customer service. The only drawback I consider the unavailability of the customer center by phone. For days no one answers the calls. Offer excellent, fast and reliable delivery of items as i wrote.

  Review of 28/04/2022, following an experience of 14/01/2022 by FREDDIE C. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 28/04/2022, following an experience of 14/03/2022 by RACHEL W. *

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• 5 / 5

  

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  Excellent service

  Review of 25/04/2022, following an experience of 21/03/2022 by GAVIN S. *

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• 5 / 5

  

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  Quick dispatch, received parcel in about 7 working days in EU. Available OEM parts for BMW s1000rr. Great job.

  Review of 25/04/2022, following an experience of 22/03/2022 by JOANNE R. *

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• 1 / 5

  

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  If I could give no stars, I would. Worst e-shop/retailer in a long time. BMW is severely losing its once maybe good name here, but that's history now. The quality of service not only on this e-shop but also of the products (cars and motorcycles) is crying, the communication is desperate. Lessons learned? No. Everything is blamed on Covid, on whatever else, but BMW still pretends that everything is fine and on the clients ******. I don't mean to be vulgar.

  Review of 25/04/2022, following an experience of 08/03/2022 by JONATHAN R. *

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• 5 / 5

  

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  Excellent

  Review of 25/04/2022, following an experience of 19/03/2022 by FINLEY P. *

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• 5 / 5

  

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  Everything was the way I hoped, quick delivery, quick reply on my question before ordering. Couldn't be happier!

  Review of 25/04/2022, following an experience of 17/03/2022 by ELEANOR B. *

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• 5 / 5

  

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  Great prices, service and staff. I had my order very quickly to the U.S. and couldn't be happier.

  Review of 25/04/2022, following an experience of 16/03/2022 by ELEANOR R. *

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• 4 / 5

  

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  Exceptional

  Review of 25/04/2022, following an experience of 19/03/2022 by CRAIG T. *

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• 1 / 5

  

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  Order was placed 9.3.I got email,that order will be delivered on 18.3. +5 days.Order comes 5.4. I requested shipping fees back,customer service was confirmed that,but no money was not refunded. Product is very good but customer service terrible because they doesn't keep their promises. Don’t recommend to buy from them.

  Review of 25/04/2022, following an experience of 10/03/2022 by CHARLIE B. *

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• 5 / 5

  

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  Everything went well

  Review of 25/04/2022, following an experience of 14/03/2022 by ZOE G. *

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• 4 / 5

  

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  Great navigation of the site, excellent customer service and satisfied!

  Review of 25/04/2022, following an experience of 05/02/2022 by EMILY B. *

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• 1 / 5

  

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  very bad service. i recuved my order damaged and till now no feed back from your side . i sent many emails with no result .

  Review of 24/04/2022, following an experience of 17/03/2022 by TOBY K. *

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• 5 / 5

  

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  Product is first class. Correspondence, website and delivery was as I expect from a professional company. Will use again.

  Review of 24/04/2022, following an experience of 15/03/2022 by MATTHEW R. *

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• 5 / 5

  

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  Great and quick service. Thanks so much. Just a bit disappointed I had to pay 70 pounds to get through customs.

  Review of 24/04/2022, following an experience of 19/03/2022 by DONNA B. *

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• 1 / 5

  

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  It took a lot of time to receive the order and when I received, it was not the size I ordered.

  Review of 24/04/2022, following an experience of 10/03/2022 by MATTHEW M. *

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• 5 / 5

  

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  Very good

  Review of 24/04/2022, following an experience of 23/03/2022 by SASHA B. *

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• 1 / 5

  

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  Not a great place to buy Bmw motorrad items.The boots originally ordered were not in stock at the time of order and I was told it would be in by the end of the month - 3 weeks or so. At that point it was revised to the following month. When I called in, I was informed they haven't had them in stock for 4-5 months and are not expected. Yet - they still take orders and your money with no hope fo fulfilling.

  Review of 23/04/2022, following an experience of 22/03/2022 by ADELE P. *

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• 5 / 5

  

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  perfect service

  Review of 23/04/2022, following an experience of 12/03/2022 by EVELYN R. *

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• 3 / 5

  

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  Great product (hoodie) but took a lot of time to get here

  Review of 23/04/2022, following an experience of 10/03/2022 by CONNOR M. *

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• 4 / 5

  

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  Easy and cheaper than in Germany

  Review of 23/04/2022, following an experience of 13/03/2022 by NEIL K. *

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• 5 / 5

  

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  Perfect product, very high quality material and very easy to apply, it made the dash looking way way more beautiful... I'd give 6 stars if I could :)

  Review of 23/04/2022, following an experience of 15/03/2022 by THEO M. *

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• 5 / 5

  

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  Great service. Prices are competitive

  Review of 16/04/2022, following an experience of 11/03/2022 by NICK H. *

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• 4 / 5

  

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  Great product bit slow delivery but under the current circumstances it's excepted

  Review of 16/04/2022, following an experience of 23/02/2022 by TOBY S. *

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• 5 / 5

  

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  Site was very easy to use and had all the information I needed. Ordering process was very user friendly, and the follow emails and shipping information was great. Order arrived on time as specified.

  Review of 16/04/2022, following an experience of 07/03/2022 by DAVE R. *

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• 5 / 5

  

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  Great prices and company with fast shipping to the U.S. I couldn't be happier with both times I ordered.

  Review of 16/04/2022, following an experience of 12/03/2022 by SONIA S. *

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• 5 / 5

  

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  Very satisfied, the bought article safely landed by me in a couple of days, recommend!

  Review of 16/04/2022, following an experience of 18/03/2022 by STEFAN R. *

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• 5 / 5

  

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  Excellent service but unfortunately, through no fault of Europe moto, the item doesn’t fit my bike in the sense that I cannot use my existing rear pillion seat with this riders seat. Apparently even though my bike is a K44 plated as Dec 2006 build it has a different clip mechanism to attach pillion and riders seat . Query whether Australian export model is something to do with this or my bike is fitted with previous seat which allegedly changed in November 2006 ?. It is easier for me to look for a “later model” rear seat which will attach to my new riders seat than to return this one and still be looking for a rear seat anyway . I stress this is unfortunate but absolutely no fault of Europe moto . It would help I guess if a photo of the underside ( seat pan) was on the site then I could have clearly seen that it was not going to be compatible with mine . I say this only to be constructive as it would clearly avoid this inadvertently happening again

  Review of 16/04/2022, following an experience of 01/03/2022 by COURTNEY H. *

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• 5 / 5

  

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  I have ordered several times over the past few months. Shipping may take a few days longer but you can not beat the prices. I had a Option 719 rim that arrived damaged and the rim was promptly replaced. Awesome customer service and fantastic prices.

  Review of 16/04/2022, following an experience of 12/03/2022 by EVA L. *

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• 5 / 5

  

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  I recently purchased a set of vario panniers for my gs1200,one arrived damaged whilst in transit,I contacted bmw.europe-moto and they arranged to have the damaged pannier collected and sent me out a new one quickly,no quibbles,well done 👍

  Review of 16/04/2022, following an experience of 12/03/2022 by LEE B. *

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• 5 / 5

  

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  Wasn't sure exactly which part I needed but a very helpful online assistant helped me get the right bolt and it arrived quickly and on time . Excellent

  Review of 16/04/2022, following an experience of 11/03/2022 by KIRSTEN B. *

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• 5 / 5

  

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  I was concerned the order would take a lot of time since it came from Europe. This was not the case. Quick delivery and an awesome new jacket for a great price. I will order again soon.

  Review of 16/04/2022, following an experience of 17/03/2022 by BEN A. *

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• 1 / 5

  

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  Dry bad service and non respect at all the delivery date

  Review of 16/04/2022, following an experience of 17/02/2022 by CAROLE R. *

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• 5 / 5

  

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  Very quick service and easy to deal with.

  Review of 16/04/2022, following an experience of 28/02/2022 by AMELIA C. *

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• 5 / 5

  

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  Rear lens arrived and fitted perfectly,thanks ever so much!.

  Review of 16/04/2022, following an experience of 12/03/2022 by ADRIAN L. *

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• 5 / 5

  

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  Easy to use, good selection of goods.

  Review of 16/04/2022, following an experience of 03/03/2022 by STEFAN W. *

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• 4 / 5

  

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  Good quality, super expensive

  Review of 16/04/2022, following an experience of 08/03/2022 by CRAIG W. *

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• 5 / 5

  

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  Fast delivery

  Review of 16/04/2022, following an experience of 12/03/2022 by OSCAR R. *

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• 5 / 5

  

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  perfekt

  Review of 16/04/2022, following an experience of 12/03/2022 by JONATHAN H. *

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• 3 / 5

  

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  Payed for the item twice as system didn't generate a sales order. In the end it took 3 days just to place the order. Had to convince them to create an order and return one payment and keep the other instead of returning both payments. Started to wonder if they actually wanted to make the sale! After the order was finally taken it took nearly a week just for the order to be processed, which by todays standards is slow, at one point I contacted them to see if my order had been lost. Finally got confirmation it was on its way. Now I genuinely thought I was ordering from a UK branch of BMW Europe due to the union jack and the icon that states BMW EUROPE MOTO UK! but I suppose the clue is in the name and is actually a page in English, so got hit with a £50 duty bill by DHL after I told them I had not realised it was not a UK branch and to return it before it went through French Customs as DHL kindly called me to tell me there was duty on the order. 2 days later it turned up on my door, so I sent it away again. The following week the order was still in holding with DHL. First contact was premium rate number, so I hung up and went on line, finally got a normal rate number and was informed they wanted money to return the item. Which I thought was a bit rude as they had been paid £17 to deliver it, and I told them to return before it left France avoiding any charges. I've put this in the review as I had no choice on which courier was used. DHL was used because BMW EUROPE MOTO choose to use them. Having seen them in there modus operandi I will certainly not be using DHL again and I doubt I will be using bmw Europe Moto again, purely because of the extra costs after purchase as they are not in the UK. I should also add that due to DHL's wantant greed, I ended up paying the duty opposed the the fees to return the order, which was delivered within 2 hours of payment. The items I ordered were however top notch, if not reassuring expensive after HMRC & DHL had there grubby little fingers in the pie.

  Review of 16/04/2022, following an experience of 16/03/2022 by DUNCAN R. *

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• 5 / 5

  

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  Fast delivery and high quality product

  Review of 13/04/2022, following an experience of 11/03/2022 by CHARLIE D. *

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• 5 / 5

  

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  good services and delivery, thank you !

  Review of 13/04/2022, following an experience of 26/02/2022 by DAISY C. *

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• 4 / 5

  

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  Good

  Review of 13/04/2022, following an experience of 06/03/2022 by LEXI P. *

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• 5 / 5

  

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  Idealnie.

  Review of 13/04/2022, following an experience of 03/03/2022 by MANDY T. *

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• 5 / 5

  

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  Exellent

  Review of 13/04/2022, following an experience of 13/03/2022 by CRAIG C. *

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• 5 / 5

  

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  perfect service,, highly recommended

  Review of 13/04/2022, following an experience of 05/03/2022 by FREDDIE M. *

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• 5 / 5

  

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  Best price available. Every part available and quick and easy delivery in multiple languages. Fantastic service

  Review of 13/04/2022, following an experience of 08/03/2022 by ELLA C. *

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• 5 / 5

  

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  On time delivery

  Review of 13/04/2022, following an experience of 13/03/2022 by DUNCAN B. *

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• 5 / 5

  

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  Its my second litinium charger. I allready have one which works good.i have a few bikes so the reason for the second charger.

  Review of 13/04/2022, following an experience of 06/03/2022 by JENNIFER S. *

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• 4 / 5

  

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  The site is good with competitive pricing although shipping rates, to Australia, are higher than some competitors. The only major issue I have is that there is no contact from customer service when an item availability dates change after an order is made and paid for. The information has to be actively sought by the buyer. This needs to improve, customers should be actively advised and offered cancellation if the revised date no longer meets their needs. I do note that when I contacted them with a request to remove such an item from an order they did so promptly.

  Review of 13/04/2022, following an experience of 25/02/2022 by OWEN G. *

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• 5 / 5

  

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  Very good service. Thank you very much. Antonio

  Review of 13/04/2022, following an experience of 09/03/2022 by JESSICA M. *

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• 5 / 5

  

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  Excellent

  Review of 13/04/2022, following an experience of 21/02/2022 by CLAIRE C. *

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• 5 / 5

  

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  Exellent.

  Review of 13/04/2022, following an experience of 06/03/2022 by ISABEL W. *

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• 1 / 5

  

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  Very frustrating service. You gave me a wrong item and it takes time in reaching your customer service to respond emails I ordered late of january, april is approaching and 'til now no bmw items came. Are you a scam?

  Review of 13/04/2022, following an experience of 27/02/2022 by VICTORIA H. *

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• 5 / 5

  

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  Service was Perfect

  Review of 13/04/2022, following an experience of 06/03/2022 by STEPHEN M. *

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• 5 / 5

  

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  Exactly what I wanted. Perfect conditions.

  Review of 13/04/2022, following an experience of 11/03/2022 by EDWARD S. *

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• 4 / 5

  

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  The process of ordering is seamless and efficient. The tracking is left to be desired. Dates were entered wrongly in the system and thus caused some kevel of confusion. The time-frame btw the order and the actual shipping of goods is lengthy while items are said to be in stock. Goods had not shipped at the time it was estimated to be delivered. Overall it looks like a bit of tweaking is needed in the chain of various processes until the goods actually ship. It looks like steps are not properly monitored. Thank you for the opportunity to share my perception. And thank you for the great quality of bmw products.

  Review of 13/04/2022, following an experience of 05/03/2022 by KIMBERLY F. *

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• 5 / 5

  

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  Quick shipping to Canada. Saved money too

  Review of 13/04/2022, following an experience of 03/03/2022 by GRACE G. *

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• 1 / 5

  

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  Not responding to my emails after wrong item eas sent to me.

  Review of 13/04/2022, following an experience of 27/01/2022 by FINLEY P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  All good

  Review of 13/04/2022, following an experience of 02/03/2022 by OLIVER P. *

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• 3 / 5

  

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  I ordered my jacket and was given a delivery time frame. Once I did not receive my jacket, I began inquiring. I was never told that my order was delayed. I had to find out on my own. Even then, when they responded, the response was when we get it, we will send it to you. Not much help. The jacket is awesome and once it was in transit no problem. Customer service was not quite what I thought it would be since any customer should be contacted once it is discovered their merchandise will be delayed.

  Review of 13/04/2022, following an experience of 03/02/2022 by ELLIOTT A. *

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• 5 / 5

  

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  Very satisfied with my order, processing and delivery. There's much more to be desired of in terms of customer relations. I sent several email inquiries but all remain unanswered so I ordered not knowing what to expect since my questions were never answered. Luckily it went well.

  Review of 11/04/2022, following an experience of 28/02/2022 by LAYLA C. *

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• 2 / 5

  

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  Considering I paid over £17 for 'Express' DHL delivery, the item took ages to arrive. It wasn't dispatched for 2 weeks after payment was taken and then took several days. No problem with the item when it arrived though so all good if you are patient!

  Review of 11/04/2022, following an experience of 25/02/2022 by ROSS T. *

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• 5 / 5

  

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  Super profesionalnie.

  Review of 11/04/2022, following an experience of 03/03/2022 by SUZANNE H. *

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• 5 / 5

  

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  Very satisfied overall

  Review of 11/04/2022, following an experience of 02/03/2022 by LINDSAY R. *

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• 4 / 5

  

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  Fast delivery

  Review of 09/04/2022, following an experience of 27/11/2021 by DAVE M. *

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• 5 / 5

  

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  A great stock level held by this retailer. Fast service.

  Review of 09/04/2022, following an experience of 06/03/2022 by IAN J. *

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• 5 / 5

  

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  hi this i s my second time to use there site , very simple to find products and excellent price too as a lot items discounted , delivery on both occasions was excellent and without issue also fast shipment with status updates and tracked , would highly recommend to anyone and have to family and freinds

  Review of 09/04/2022, following an experience of 03/03/2022 by MOHAMMED R. *

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• 5 / 5

  

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  Perfect quality products & good service .I ll buy again.

  Review of 09/04/2022, following an experience of 01/03/2022 by LILLY J. *

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• 4 / 5

  

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  Generally happy with your service. You are also very responsive to questions. My only complain is that I was not allowed to consolidate 2 different orders to be shipped together to save shipping charges.

  Review of 09/04/2022, following an experience of 05/03/2022 by MIA T. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Shipment took a very long time. In fact I have not received my order until now. i placed my order 1 Mar 2022, 24 days after I am yet to receive the item.

  Review of 09/04/2022, following an experience of 01/03/2022 by DENNIS R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  After returning the trousers with all available documentation, they are still stuck in French customs waiting for you to clear them. Sort it out please. I’m still waiting for you to respond to my emails too!!! #RE002502

  Review of 09/04/2022, following an experience of 01/03/2022 by ARCHIE G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The Riding Boots fit great. Comfortable and look nice too.

  Review of 09/04/2022, following an experience of 20/02/2022 by MELISSA Y. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  LOVE this jacket! The fit is perfect and it allows for full mobility. I live in Singapore so it is a bit warm but to be honest, any jacket is a hot jacket when you live on the equator. Highly recommend this jacket to any BMW rider.

  Review of 09/04/2022, following an experience of 15/02/2022 by MATILDA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Bough a top box brake light for my 1250RT. Reasonably priced and fast delivery. Fitting is relatively straight forward. Works very well.

  Review of 08/04/2022, following an experience of 01/03/2022 by SCARLETT H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Took a very long time to receive the goods i ordered. Price is reasonable and have many choices.

  Review of 08/04/2022, following an experience of 17/01/2022 by ROSS M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service

  Review of 08/04/2022, following an experience of 27/02/2022 by CHRISTIAN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything was top notch 👍🏻👍🏻👍🏻 Fast service, good price.

  Review of 08/04/2022, following an experience of 28/02/2022 by DAN M. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Product was excellent but delivery time was way too long over 3 weeks ...come on

  Review of 08/04/2022, following an experience of 19/02/2022 by ISABELLA D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Ordered my item on 15th of December as a Christmas present and was given a delivery date of 22nd of December didn't arrive until 15th of March not good .

  Review of 08/04/2022, following an experience of 13/12/2021 by CAMERON C. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I paid £853.64 for this jacket on 28/02/22. When it was dispatched I was informed there was £299.74 to be paid in taxes before it could be delivered which is a ridiculous amount. I advised BMW Europe Moto I wanted to cancel my order who informed me I had to contact DHL. I contacted DHL on 09/03/22 to advise them to return it. Nothing happened, I contacted DHL again on 21/03/22 who advised they must have lost my email. I advised again it was to be returned and have heard nothing again. So as it stands I have paid £853.64 and have no jacket. BMW Europe Moto have advised they won't refund my purchase until they receive the jacket back. There was no mention of additional taxes on the website when I ordered the jacket and BMW Europe Moto have not been helpful at all in managing this. I am still waiting on my refund. If this isn't sorted asap I will be forced to take action to recover my money.

  Review of 08/04/2022, following an experience of 25/02/2022 by BRUCE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast delivery, nicely packed, product quality as expected.

  Review of 08/04/2022, following an experience of 24/02/2022 by ELIZABETH S. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order