Customer reviews

• 1 / 5

  

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  It’s been more than a month since I ordered and yet my order hasn’t been delivered to me, although it says in the website it would took 3-5 days to be delivered. i talked with the customer service and sent an email but unfortunately nothing been done yet. I’m really disappointed and I want to refund my money.

  Review of 28/05/2022, following an experience of 08/04/2022 by MARTIN D. *

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• 5 / 5

  

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  I discovered this seller via a Google search for a new-release product. Ordering was easy, and international delivery was fast. I will definitely consider buying again. Thanks!

  Review of 28/05/2022, following an experience of 22/04/2022 by SALLY S. *

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• 5 / 5

  

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  Excellent! I had an issue with some missing items and they replaced them with no fuss. To be fair, it looked like somebody in customs opened the package and never sealed it properly, leaving the items to fall out. I contacted the customer service, sent some pics and they helped me out. Would use again. 😊

  Review of 28/05/2022, following an experience of 16/04/2022 by BRUCE K. *

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• 5 / 5

  

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  Everything perfect!

  Review of 28/05/2022, following an experience of 25/04/2022 by KEVIN E. *

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• 5 / 5

  

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  Everything was pretty good, only think that bother me a little was the time it took to arrive, apart from that it was perfect

  Review of 28/05/2022, following an experience of 11/04/2022 by JIM C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I ordered three panniers shipping was slow but customer service was excellent! I will buy again and recommend their business.

  Review of 28/05/2022, following an experience of 11/04/2022 by PAULINE M. *

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• 5 / 5

  

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  Great cases Thanks

  Review of 27/05/2022, following an experience of 12/04/2022 by WILLIAM M. *

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• 3 / 5

  

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  Delivery was brutal took weeks

  Review of 27/05/2022, following an experience of 14/04/2022 by LOUIS W. *

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• 5 / 5

  

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  Fast respon

  Review of 27/05/2022, following an experience of 22/04/2022 by ELLA B. *

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• 3 / 5

  

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  very long waiting time, circa 1 month

  Review of 27/05/2022, following an experience of 12/04/2022 by ELLIOT G. *

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• 5 / 5

  

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  Excellent! But please work to improve delivery time of the items...

  Review of 27/05/2022, following an experience of 10/04/2022 by JIM B. *

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• 4 / 5

  

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  Very good service and helpful staff. Only little issue is the time, which sometimes is a bit too long.

  Review of 27/05/2022, following an experience of 08/04/2022 by VICTORIA S. *

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• 5 / 5

  

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  Great service quality t-shirts

  Review of 27/05/2022, following an experience of 08/04/2022 by ROSIE L. *

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• 1 / 5

  

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  If I had 0 star, I would pick 0 star for this company.

  Review of 27/05/2022, following an experience of 28/03/2022 by EMILY W. *

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• 5 / 5

  

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  Shipped Internationally, Awesome service.

  Review of 27/05/2022, following an experience of 10/02/2022 by LILLY G. *

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• 1 / 5

  

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  After ordering it on the 9th of April having to wait over a month for delivery when it says on their website 5-10 days and then having to pay taxes is a joke! Not only that it specifically says top box for R1200gs and adventure does not say anything about year of manufacture, and now I have to return as it will not fit on the rack that has the paniers. And pay all the shipping costs and taxes again. Waste of bloody time and money. Would I buy again from this company??? No chance!!

  Review of 27/05/2022, following an experience of 09/04/2022 by AARON M. *

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• 4 / 5

  

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  Good website, easy to use, slow delivery

  Review of 27/05/2022, following an experience of 16/04/2022 by HARRY S. *

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• 5 / 5

  

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  Thanks for the excellent service & fast delivery to Australia. Very happy with the new connect ride cradle, works perfectly, easy to set-up and use..

  Review of 27/05/2022, following an experience of 19/02/2022 by WAYNE H. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Does not match BMW brand excellence. Shop is obsolete. Logistics are bad. Customer care is not interested in me as a customer.

  Review of 26/05/2022, following an experience of 13/04/2022 by IAN C. *

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• 5 / 5

  

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  Perfect. Easy to follow.

  Review of 26/05/2022, following an experience of 19/04/2022 by SIENNA F. *

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• 1 / 5

  

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  The pannier come without the lock and I cannot use it. If need to buy the lock no issue just list it togther. Now if I want to buy the lock the shipping is usd $50 and the lock is usd$20 only. I am a supporter of bmw and own a few of the cars.Really bad service so disappointing.

  Review of 26/05/2022, following an experience of 11/04/2022 by OLIVIA H. *

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• 5 / 5

  

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  The site was well laid out and easy to find my way around. I was after a Sports Seat for a 2017 R1200R and found it easily. The price was good so I went ahead and bought it. There was an initial delay to it being sent but when I emailed them they were very helpful and sorted it out quickly - communication really good. All in all v happy. Thanks

  Review of 26/05/2022, following an experience of 03/04/2022 by HARRY P. *

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• 1 / 5

  

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  Terrible service, unfortunately.. Have bought engine protection for my BMW S1000R but don't get any help from the seller. The color was not the same as I ordered and I have sent them a mail asking for a return, but haven't heard from them at all. Very disappointing. €260 for something I didn't order. I will have to ask BMW Mottorad for help!

  Review of 24/05/2022, following an experience of 05/04/2022 by JOSHUA B. *

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• 5 / 5

  

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  Purchased couple of items from Europe- Moto which include the pannier set and the passenger grab handle. So far the service is excellent and the price is unbeatable ( including the shipping cost) . Customer service is also very good. Would highly recommend Europe-Moto for all your motorcycling needs.

  Review of 24/05/2022, following an experience of 07/04/2022 by KELLY S. *

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• 5 / 5

  

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  Bmw quality good service 👍

  Review of 24/05/2022, following an experience of 06/04/2022 by MATILDA H. *

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• 2 / 5

  

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  Hello team, unfortunately I did not get the response of my request as I would expect from an organization such as BMW. There was a extended delivery delay and no real explanation why. However, I've received my goods 14 days later.

  Review of 24/05/2022, following an experience of 12/04/2022 by GEORGE C. *

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• 1 / 5

  

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  ATTENTION Please! Non fitting seat delivered, although bmw.europe-moto.com keeps saying this sadlle 'should fit BMW R1150GS Adventure 2005'. My mechanic has tried mounting the seat on even two identical 1150 Adventures (both 2005): it did nof fit either one leaving a huge 2.5" gap between fuel tank and saddle! Definitely a malfunctioning seat. I will not by again from this company.

  Review of 22/05/2022, following an experience of 11/04/2022 by ADELE C. *

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• 2 / 5

  

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  It stated in the product that Will be delivered in 3/5 days. It was 10, besides that good price and comunicarion.

  Review of 22/05/2022, following an experience of 16/04/2022 by CHRIS K. *

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• 4 / 5

  

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  Livraison un peu lente (11 jours), mais pièce conforme aux exigences. Les prix et la gamme de pièces d'origine BMW sont bons. J'utiliserais à nouveau BMW Europe Moto.

  Review of 22/05/2022, following an experience of 11/04/2022 by BETHANY A. *

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• 5 / 5

  

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  Fast and good communication. Tip Top

  Review of 22/05/2022, following an experience of 14/02/2022 by ZACH M. *

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• 4 / 5

  

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  Easy to order and quick delivery.

  Review of 22/05/2022, following an experience of 11/04/2022 by JACOB B. *

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• 5 / 5

  

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  Great to do business with. Excellent communications and many email updates.

  Review of 21/05/2022, following an experience of 04/04/2022 by CHRISTIAN T. *

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• 2 / 5

  

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  Receive money for items that do not have in stock and no feedback about possible date of delivery

  Review of 21/05/2022, following an experience of 12/04/2022 by KIRSTY C. *

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• 1 / 5

  

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  I ordered today and the order came after 4 months

  Review of 21/05/2022, following an experience of 13/12/2021 by TEAGAN R. *

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• 5 / 5

  

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  Excellent

  Review of 20/05/2022, following an experience of 30/03/2022 by NATASHA G. *

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• 1 / 5

  

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  Delivery time and communication was very poor. The website said 3-5 days to deliver. It took 3 weeks. I tried to cancel the order before it was shipped due to the delivery time and was told “not possible”. When the item arrived it was okay, but had surface scratches on it, which after the issue with delivery I decided to live with as communication with this company is so poor. If you email, don’t expect an answer until the afternoon of the following day…..not good enough for a digital company.

  Review of 20/05/2022, following an experience of 01/04/2022 by FINLEY L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order, shipped quickly, everything included

  Review of 20/05/2022, following an experience of 06/04/2022 by PATRICK H. *

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• 5 / 5

  

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  A good service, efficient delivery, good communication re delivery dates and a great range of products.

  Review of 20/05/2022, following an experience of 23/11/2021 by ADAM P. *

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• 2 / 5

  

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  My order was delayed for more than three months. I had to ask personally three times what is happening with order. I still don't have order delivered as DHL local office in Belgrade, Serbia is pretty useless. They ask me three times for different time of documentation and we are now in second week since item arrived in Belgrade and it is not clear when will be delivered.

  Review of 20/05/2022, following an experience of 02/12/2021 by SCOTT C. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Took a very long time to receive order and I was charged VAT even though I don’t reside in Europe

  Review of 19/05/2022, following an experience of 02/04/2022 by NATALIE W. *

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• 5 / 5

  

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  Very good customer support and always replied to my emails in a timely manner.

  Review of 19/05/2022, following an experience of 24/11/2021 by JULIE W. *

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• 5 / 5

  

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  Excellent but took time

  Review of 19/05/2022, following an experience of 16/04/2022 by CARMEN T. *

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• 5 / 5

  

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  Tha order arrived fast

  Review of 17/05/2022, following an experience of 07/04/2022 by JENNIFER P. *

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• 1 / 5

  

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  I did a misstake to order this, just because of the picture in your homesite, tried to send back the order but must pay the half of the order price to send it back, keep the item and i do not have any use for it, missled picture on this item must be replaced.

  Review of 17/05/2022, following an experience of 07/04/2022 by BRANDON E. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Part was in stock on site, 3-5 days delivery. This was misleading. it took well over 3 weeks. Will not order there again.

  Review of 17/05/2022, following an experience of 29/03/2022 by SUMMER C. *

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• 5 / 5

  

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  Good service all on time

  Review of 17/05/2022, following an experience of 06/04/2022 by LIZZIE J. *

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• 5 / 5

  

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  Delivery was in time 👍

  Review of 17/05/2022, following an experience of 07/04/2022 by JONATHAN R. *

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• 1 / 5

  

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  orders always take a long time, a very expensive shipment service

  Review of 17/05/2022, following an experience of 30/03/2022 by NOAH W. *

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• 1 / 5

  

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  224 / 5.000 Vertaalresultaten As a result of not receiving my delivery that I ordered on April 12th and to date have not received anything while the webshop indicates that I have received it which is not the case.

  Review of 16/05/2022, following an experience of 12/04/2022 by ROXANNE O. *

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• 5 / 5

  

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  Great!

  Review of 16/05/2022, following an experience of 14/04/2022 by LINDSAY M. *

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• 4 / 5

  

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  Ok ✅ ok

  Review of 16/05/2022, following an experience of 12/04/2022 by ALEX H. *

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• 5 / 5

  

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  It was great pleasure! Everything is well organised.

  Review of 16/05/2022, following an experience of 03/04/2022 by ALEXANDRA H. *

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• 2 / 5

  

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  Very late delivery

  Review of 16/05/2022, following an experience of 31/03/2022 by LUCY L. *

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• 4 / 5

  

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  Delivery was pretty slow.

  Review of 16/05/2022, following an experience of 23/03/2022 by ANDY K. *

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• 5 / 5

  

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  Excellent

  Review of 14/05/2022, following an experience of 05/04/2022 by JOANNE M. *

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• 5 / 5

  

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  Exellenet

  Review of 14/05/2022, following an experience of 09/04/2022 by EDEN L. *

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• 5 / 5

  

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  Excelent product. Arrived in time. Its worth the money.

  Review of 14/05/2022, following an experience of 10/04/2022 by AARON C. *

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• 5 / 5

  

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  Will shop more times, easy, pratical and trustfull.

  Review of 14/05/2022, following an experience of 07/04/2022 by OSCAR M. *

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• 5 / 5

  

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  No problems using BMW Moto arrived about a week later which is OK to Northern Ireland would use again.

  Review of 14/05/2022, following an experience of 26/03/2022 by BRANDON C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Love the site and how well it is up to date. Received product in very well packaged.

  Review of 14/05/2022, following an experience of 10/04/2022 by MARK T. *

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• 2 / 5

  

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  Order incomplete, no communication and no perspectives about completion. Bad client service

  Review of 14/05/2022, following an experience of 05/04/2022 by SONIA R. *

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• 5 / 5

  

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  Excellent service

  Review of 14/05/2022, following an experience of 07/04/2022 by NOAH B. *

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• 5 / 5

  

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  Quick service, very good prices on original parts

  Review of 14/05/2022, following an experience of 06/04/2022 by KEVIN M. *

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• 5 / 5

  

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  Superb experience

  Review of 12/05/2022, following an experience of 08/04/2022 by LUKE M. *

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• 1 / 5

  

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  No regular update for the shipping. At of now, i do not have any update for the shipping of the gloves gloves!

  Review of 12/05/2022, following an experience of 05/04/2022 by SABRINA H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I received the products I was expecting. However, I was not able to get in touch with the seller EUROPE MOTO when I wanted to and this gave me a certain level of anxiety. Two weeks ago I passed a second order of BMW products with EUROPE MOTO but it hasn't shipped yet and I have no way to reach the seller. The phone number shown on EUROPE MOTO's website appears to be fake and EUROPE MOTO does not answer emails. This should be fixed

  Review of 12/05/2022, following an experience of 06/04/2022 by COURTNEY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good service

  Review of 12/05/2022, following an experience of 04/04/2022 by MAX W. *

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• 5 / 5

  

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  Everything was simple and fast. Product is exelent as shown on picture. Will buy again from you

  Review of 12/05/2022, following an experience of 04/04/2022 by SHANNON W. *

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• 5 / 5

  

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  Easy to order and fast delivery

  Review of 12/05/2022, following an experience of 06/04/2022 by CAROLE B. *

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• 3 / 5

  

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  Took some time before I get the item, and when it arrived some Screws was missing!

  Review of 12/05/2022, following an experience of 18/03/2022 by ELLIE R. *

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• 1 / 5

  

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  very late shipment very poor communication with the seller

  Review of 12/05/2022, following an experience of 25/03/2022 by HOLLY R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service, kept up to date on delivery. Just be aware of the duty you need to pay if from the UK.

  Review of 12/05/2022, following an experience of 25/03/2022 by JOEL A. *

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• 2 / 5

  

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  I’ve ordered 2 products The first is seems like low quality- after just 2 times wearing and even before the first wash The second product I didn’t received!

  Review of 07/05/2022, following an experience of 20/01/2022 by ZOE O. *

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• 5 / 5

  

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  Excellent site and easy ordering

  Review of 07/05/2022, following an experience of 28/03/2022 by FRED W. *

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• 1 / 5

  

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  The received accessory cannot be installed which really irritating. Please help it out.

  Review of 07/05/2022, following an experience of 07/03/2022 by DEAN G. *

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• 3 / 5

  

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  The goods arrived as describes and were very well packaged. However, delivery to the UK took five weeks and I was charged 30% extra by DHL for import tax, so it ended up more expensive than buying from my local dealer and getting the next day. Unfortunately, as a UK buyer this company are not worth me using again.

  Review of 07/05/2022, following an experience of 27/03/2022 by LAYLA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site has a great selection of genuine BMW parts and accessories. It’s a easy site to browse and select the items you want to buy. My only negative is this, it’s not BMW moto’s fault but I thought I’d highlight for any UK buyers as it caught me out. The seat was a very good price, that’s why I purchased it, but I had to pay the import duties here in the UK before it was delivered. It went from being a £200 bargain to a £250 “did I really need this” kind of purchase. Again, not the sellers fault but worth a mention. Apart from that, all good.

  Review of 07/05/2022, following an experience of 26/03/2022 by MARIA B. *

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• 5 / 5

  

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  Easy to use, its matter of plug and charge you motorcycle

  Review of 07/05/2022, following an experience of 05/04/2022 by FRANCESCA J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Prompt service

  Review of 07/05/2022, following an experience of 31/03/2022 by ISAAC B. *

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• 4 / 5

  

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  Good service, not exceptional as delivery charge seemed high, but product arrived and works.

  Review of 07/05/2022, following an experience of 02/04/2022 by AIDEN K. *

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• 2 / 5

  

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  Ordered a product. Contacted prior to processing to cancel and was told to wait until it was issued and send back. Cost of postage back made it infeasible.

  Review of 07/05/2022, following an experience of 27/03/2022 by LAYLA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good

  Review of 07/05/2022, following an experience of 30/03/2022 by REECE E. *

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• 5 / 5

  

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  The products are of a very good quality.

  Review of 07/05/2022, following an experience of 04/02/2022 by BECKY G. *

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• 5 / 5

  

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  Nice service.

  Review of 07/05/2022, following an experience of 31/03/2022 by LEANNE P. *

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• 5 / 5

  

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  Great customer service, fast shipping, will definitely order again from here

  Review of 07/05/2022, following an experience of 20/03/2022 by DAVE H. *

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• 5 / 5

  

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  Perfect

  Review of 07/05/2022, following an experience of 31/03/2022 by CHRIS K. *

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• 4 / 5

  

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  Everything ok.

  Review of 07/05/2022, following an experience of 16/03/2022 by FRANCESCA K. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  bad delivery times, very important to me

  Review of 07/05/2022, following an experience of 23/03/2022 by GREG C. *

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• 1 / 5

  

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  Very poor customer service and poor communication with customers! Some products was already out of stock, but the system still allowed me completing payment procedure. Moreover, no one informed me the out of stock status. I have waited for 2 months! Poor shopping experience!

  Review of 05/05/2022, following an experience of 20/01/2022 by ALEX J. *

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• 5 / 5

  

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  Super fast regarding the delivery and the parts all 100% 👌🏻👌🏻👌🏻

  Review of 05/05/2022, following an experience of 31/03/2022 by FREDDIE S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Overall process with international shipping works very well. It is not always easy to track the shipment bcz the tracking number is not provided for the local forwarder. I had to chat with DHL through their online platform in order to get to know the whereabouts of my order.

  Review of 05/05/2022, following an experience of 31/03/2022 by EMMA W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Great website and cheaper than buying from local bmw dealer . Would give 5 stars but despatch time is long

  Review of 05/05/2022, following an experience of 26/03/2022 by RACHEL W. *

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• 5 / 5

  

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  excellent

  Review of 05/05/2022, following an experience of 29/03/2022 by CAROLE C. *

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• 4 / 5

  

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  quite a long wait for shipping.

  Review of 05/05/2022, following an experience of 27/03/2022 by JUSTINE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything about BMW Europe Moto is awesome. The prices are about 40-50% less than the cost in the US. If you have an issue they are on top of it and take great care of their customers. Shipping time to the US may be a bit longer than getting it stateside, but when you are saving $3000 versus buying it here I am happy to wait. Shipping is through DHL and is very inexpensive.

  Review of 05/05/2022, following an experience of 18/03/2022 by JOEL C. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Originally I ordered a cap also but this was not on stock causing a delay of delievery - I find the communication about this was lacking, it should have been much more active. Regarding the tank back I ordered I would have liked it to be more clear that it was without straps - this caused that I had to make a new order with addional extra costs. All and all I think there is room for improvement.

  Review of 04/05/2022, following an experience of 09/03/2022 by NAOMI R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Nice place for your GS Motorcycle

  Review of 02/05/2022, following an experience of 29/03/2022 by ELLIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent

  Review of 02/05/2022, following an experience of 27/03/2022 by DAMIEN C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I wasn’t told at the time of purchase that I’d have to pay an additional £102 duty and tax when it lands with the courier in the uk poor show if am being honest over priced and it also came with no instructions and holding plate and a piece of the stitching in the holding bag was ripped not happy at all with BMW in the slightest

  Review of 02/05/2022, following an experience of 23/03/2022 by PHOEBE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great range. postage can be very fast or very slow but this is due to supply issues usually

  Review of 02/05/2022, following an experience of 11/01/2022 by QUENTIN P. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order