Customer reviews
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Pretty good selection.
Review of , following an experience of by LAYLA S. *
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Till so far not positive. Slow response, probably understaffed team. I have had 3 x S1000RRโs including a HP4 and all my gear (suit, helmet, gloves and bags are from BMW As well. Always good quality and superb performance. And I think Europe Moto is not acting up to that level at this moment of time.
Review of , following an experience of by ALFIE L. *
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Pretty good selection. This time I was not satisfied with the delivery. Took an unreasonably long time. But it's not BMW Europe Moto's fault.
Review of , following an experience of by KYLE A. *
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No problems to report, as announced!
Review of , following an experience of by OSCAR G. *
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Great service...
Review of , following an experience of by ELLA R. *
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Cost and shipping was good. Very happy with the product.
Review of , following an experience of by LOGAN C. *
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Good Store, Recommend
Review of , following an experience of by DARREN L. *
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Quick shipment, best price I found, I'll be back. Thanks
Review of , following an experience of by KATIE P. *
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The site is ok.
Review of , following an experience of by COURTNEY M. *
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It took to long time to recive the ordered produkts . ๐ฅด
Review of , following an experience of by CARRIE R. *
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The site is very clear and logical. It took more then a week for the delivery which could be faster these days.
Review of , following an experience of by LEAH W. *
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Way top much waiting for the product to come.
Review of , following an experience of by KELLY M. *
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Fast and easy.
Review of , following an experience of by CRAIG M. *
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Good response, good deliveries, never had unsolved problems
Review of , following an experience of by RYAN C. *
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It took weeks to get my order because it wasn't in stock, and I only found out when I contacted them a week later.
Review of , following an experience of by QUENTIN P. *
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Well delivered in time
Review of , following an experience of by FLORENCE R. *
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Commande parfaite et envoi rapide merci
Review of , following an experience of by CRAIG P. *
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Delivery times are extended. Took nearly 4 weeks to arrive.
Review of , following an experience of by DUNCAN P. *
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Got nothing to complain about. Everything is OK.
Review of , following an experience of by NATASHA S. *
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Easy purchase, delivery on time, product good.
Review of , following an experience of by ADELE P. *
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When I ordered my tank bag, the delivery was defined as 3 to 5 business days. I ordered on this basis as it meant the item would arrive in time for my bike tour. It actually took 9 working days and was too late for my holiday. Confirmatory email immediately following order placement informed me of possible delays. So if this information was available, why didnโt it state that pre order? Product great though
Review of , following an experience of by EDWARD H. *
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Items took a long time to be dispatched even though they were in stock. I had no idea I would have to pay import tax on top of paid price before delivery in uk, this should be mentioned. On a positive note the items I ordered were great.
Review of , following an experience of by MIA P. *
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The delivery took to long time. Stated 3-5 days and item in stock. Took 21 days. Its not very nice. Br Mikael
Review of , following an experience of by ZOE H. *
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As advertised, on time delivery to USA, and great price.
Review of , following an experience of by EDEN O. *
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Always an excellent service, good information, and fast shipping
Review of , following an experience of by ASHLEY W. *
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Too slow to dispatch
Review of , following an experience of by SEAN J. *
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Item ordered was advertised as a set (2 items). However, customer only received one item. Customer reached out to retailer but received no response.
Review of , following an experience of by AMY S. *
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very good
Review of , following an experience of by JIM S. *
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Exelent
Review of , following an experience of by NATALIE B. *
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very good
Review of , following an experience of by HELENA M. *
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Ordered brake pads for a trip abroad 2 weeks before leaving home. The site give me a delivery time of 3 to 5 days. 2 days later I get an email telling me of a delay due to a large number of orders to be processed. As a result I had to get brake pads from Irish dealer. My ordered arrived 3 days after I had left for my trip. Not much good to me. Very disappointed as I would not have ordered from site if the delivery time given at order was not misleading
Review of , following an experience of by ROWENA R. *
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Everything was perfect!
Review of , following an experience of by DONNA M. *
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Everything perfect!
Review of , following an experience of by FRED W. *
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They do not respect delivery time at all. About a month to receive an order that was supposed on stock and ready to be sent. The order was posted only when I asked to cancel it. If you want something in a decent time frame do not buy from them. The only good side is the fact they have good pricing and inventory but in my case it did not worth the stress.
Review of , following an experience of by JUSTINE L. *
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Delivery time much higher that expected. Ordered goods arrived after my latest trip. Customer service representative didnโt want to help in order to speed-up de delivery in order to meet the departure date.
Review of , following an experience of by CAMERON W. *
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Really Happy with this transaction
Review of , following an experience of by CRAIG F. *
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I asked to cancel my order as your company were still waiting for the item to come into stock. I was told i couldn't cancel my order and would have to send it back once it had arrived at my address. I have since returned the item costing me an extra ยฃ135 in tax revenue and postage. Not impressed.
Review of , following an experience of by JOHN B. *
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Good range, long delivery time.
Review of , following an experience of by WILL M. *
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Late
Review of , following an experience of by KYLE L. *
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You want to know my opinion about bmw europe moto? I paid and the order did not reach me. Now I'm waiting for you to give me my money back. Is that how you do business there? Are you asking for money and not giving anything in return? How will bmw allow you to do business on their behalf? When do I get my money back? Scam buyers. That's what you do at BMW Europe Moto
Review of , following an experience of by JACOB R. *
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Perfect
Review of , following an experience of by CAROLINE H. *
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Plenty of emails with updates. Why it took a few weeks to receive orfer
Review of , following an experience of by LUCAS R. *
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Was charged ~ยฃ58 extra for import duty and VAT. Misleading and no accountability!
Review of , following an experience of by OLIVER M. *
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Delivery date can accept.
Review of , following an experience of by DUNCAN S. *
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Phenomenal service and quick delivery to Canada.
Review of , following an experience of by GRANT E. *
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It was very late vs what was promissed and it arrived on a a very pour package and the product was durty. Will never buy again in this site.
Review of , following an experience of by LAYLA M. *
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Good legitimate products but quite long deliveries.
Review of , following an experience of by BRUCE W. *
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Lead time acceptable but got charged customs tax that was not advised by BMW . It would have been cheaper and quicker for me to buy from local UK dealer
Review of , following an experience of by MOHAMMED K. *
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I orderd a low seat for my BMW F800GT on 30th April. It didn't arrive till 11th May but before delivery I had to pay over ยฃ63 on duty./tax etc... Communication was poor mainly because it tok several days to start the delivery process. I was not informed about the extra duty charge untill I was emailed by DHL. I was not given an optional delivery date or time and happened to be out when it arrived. Fortunately it was still on my doorstep when I got home. The seat itself is good and does what I wanted. The service and communication and extra charge were very poor. I will not buy from here again!
Review of , following an experience of by FIONA P. *
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Good quality product and fast efficient service I would definitely be interested in buying again other parts for my bike
Review of , following an experience of by GEORGIA W. *
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Excellent products and service. Hate paying import duty due to Borisโs vanity project, Brexit.
Review of , following an experience of by ISOBEL A. *
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I was expecting a business invoice on my company without tax but this was a problem apparently..? If this is impossible i won't be buying no more
Review of , following an experience of by ISLA M. *
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Everything did well, but the size I asked was small. Strange because Iโve other shoes from BMW in 41 that fits great, but not these.
Review of , following an experience of by GRACE C. *
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Thanks
Review of , following an experience of by GORDON H. *
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Best
Review of , following an experience of by WILLIAM B. *
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Deliver on time , everything was perfect!
Review of , following an experience of by BRANDON S. *
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I have a question. One of the pannier has a metal bracket inside and the other one does not have.can you tell why?
Review of , following an experience of by ANTHONY B. *
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seamless ordering procedure. A bit slow (more than 1 week) for delivery.
Review of , following an experience of by BRUCE D. *
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Ok top excellent
Review of , following an experience of by JUSTINE R. *
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Great service here Thanks ๐
Review of , following an experience of by ELSIE H. *
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Easy order process, great product quality, fit perfectly - Average price, shipping to US was successful
Review of , following an experience of by YVONNE C. *
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The order was several days late and came without Instructions. The YouTube video I found was lacking with regards to what had to be removed to make it easier. The product itself is beautiful and well made and well packaged.
Review of , following an experience of by EVA A. *
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Barang bagus hanya terlambat pengiriman
Review of , following an experience of by HELEN S. *
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I asked your customer service team before order this unit. For your info this unit has two mounting parts, and written that "Installation instructions and all mounting parts are includedโ in its page. I've sent my question with pictures. Your team replied me "If youโre talking about the pack Nยฐ1 and 2 yes everything is included. The part Nยฐ11 alone is not an obligation for the mounting and it is not included all the rest in 1 and 2 allow you to mount both packs". Regarding this answer I expected to get both mounting parts with the unit at once. Unfortunately the package arrived with only one mounting part. Other one missed. Then I gave this information to your customer service and requested the missed mounting part at delivery day. The comedy has just started after this...Your team said that there was a misunderstanding, I have to buy second mounting part individually. This means extra 100 EUR + shipping fee + custom taxes. I need a solution urgently. This was a birthday gift to my old friend, I tried to order this unit until the end of March. Please someone else from the management solve this stupid situation asap. Best regards, Ali
Review of , following an experience of by MAX M. *
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Took รก little time to arrive no major problem, but I started vaiting
Review of , following an experience of by DYLAN W. *
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Very easy process start to finish. I am in the US and my delivery was extremely fast! Thanks!
Review of , following an experience of by ZACHARY O. *
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Ubrzate isporuku robe, nakon ลกto primite uplatu. Roba je u redu.
Review of , following an experience of by JESSICA P. *
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ordered parts and came without out a problem would. recommend. them .
Review of , following an experience of by CHRIS P. *
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Rack fits perfect wood recommend
Review of , following an experience of by SALLY B. *
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Excellent product, could perhaps have a quicker lead time, but other than that really pleased
Review of , following an experience of by NATHAN S. *
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BMW Original Zubehรถr und Teile.
Review of , following an experience of by FINLEY L. *
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Thank you for the quick delivery. Do you have any questions about the product? I'd like to buy a pair of Airflows in men's size 46 I want the inner skin, too
Review of , following an experience of by JULIE W. *
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All was ok . The only thing - first weeks delay in information about delivery . Waiting a bit to long . But in general all was ok ;)
Review of , following an experience of by ARCHIE B. *
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I told you to cancel my order and you never did, crap
Review of , following an experience of by HARVEY H. *
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Good enough. Only one issue regarding one item out of stock, while it shows available during order process.
Review of , following an experience of by MATILDA S. *
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Multiple items delivered by multiple courriers, and not all items belonging together delivered together. It was a bit confusing but the complete order was send correctly. The delivery also took quite longer than expected.
Review of , following an experience of by PETER R. *
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easy to fit, but some basic instructions would have saved me a bit of head scratching at the start
Review of , following an experience of by CHELSEA J. *
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Great seller thanks
Review of , following an experience of by TOM G. *
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From payment to receiving at home, it took a lot of time
Review of , following an experience of by THOMAS R. *
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Bad experience,,, I will not repeat it again. I ordered many items that shows availability. After payment, no update about shipment until I telephone called customer service after many e mails without response. Some items are pre order and they will ship it once it is available. My order was on med of April. Up, to now I didnโt receive my order. Customer service girl closed the call when i was complaining .
Review of , following an experience of by NEIL M. *
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There are problems with the availability of the goods at the moment, but everything is fine in the big picture!
Review of , following an experience of by OLIVER J. *
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Good service, thanks.
Review of , following an experience of by OSCAR H. *
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Muito atenciosos e um serviรงo muito bem feito. Recomendo.
Review of , following an experience of by CAROLINE L. *
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I ordered a Visor for a GS Helmet. The page and order stated a14 days delivery or your money back. After 45 day my ordered had not shipped I came to know this because I wrote several emails asking for my visor. A tracking link or number was not provided until multiple complaints to a to customer service agent that told me that the money back on late deliveries was written on the page but not in the product (whatever that means). To make it short a 14 days delivery became a 70+ days delivery with a very incompetent customer service, fulfillment and logistic service that I have experienced purchasing goods on-line, as a footnote I buy almost everything on-line.
Review of , following an experience of by GREG P. *
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Verry good
Review of , following an experience of by ISAAC B. *
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Will buy again next time
Review of , following an experience of by MICHAEL B. *
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I received my order very quickly and it was superbly packaged for the journey around the planet. Everything arrived in pristine conditions. Excellent people to deal with. I will be ordering again.
Review of , following an experience of by ZOE C. *
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Excelent
Review of , following an experience of by COURTNEY T. *
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4์25์ผ ๊ฒฐ์ ํ ๋ฌผ๊ฑด์ด ์์ง๋ ๋์ฐฉํ์ง ์์๋ค. mill์ ๋ณด๋ด๋ฉด ๋ต๋ณ์ด ์ฑ์ใ ในํ์ง ์๋ค. ๋ด๊ฐ ๊ตฌ๋งคํ ๋ฌผ๊ฑด์ ์ด๋์ ์๋์ง ์์ง๋ ๋ชจ๋ฅธ๋ค.
Review of , following an experience of by ZACHARY Y. *
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ๆฉ้ใๅฑใใพใใใใใใฃใใงใใ
Review of , following an experience of by MATILDA R. *
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My order took 15 days to leave the warehouse! Nearly 20 days to receive it! It kind of makes a mockery of the fact the only choice for delivery was DHL Express delivery.
Review of , following an experience of by KAREN W. *
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I ordered a drive belt for my BMW F650CS. The price looked good however when you factor in the import and handling charges the price was the same as going directly to BMW UK. The delivery time stated was ok however in reality it was probably about ten days late due to delays processing the order.
Review of , following an experience of by STEPHANIE J. *
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Satisfied Customer
Review of , following an experience of by ALISON C. *
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Although transit time to the US takes a couple of weeks, the significant cost savings realized when buying OEM parts from bmw.europe-moto makes the wait worthwhile.
Review of , following an experience of by LIZZIE K. *
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The order came quickly with the expected high quality.
Review of , following an experience of by CAROLE A. *
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Panniers are top notch, Instructors could be better or even a link to locking system build. I accidentally put all the tumbers in and locked the key in the system. Unfortunately I had to drill a hole to release the system to rebuild them. Their should be a warning system in place, safety tab or an easier way to release the locking system if needed. Otherwise the shipping was great, packaging was perfect. Shipping time was very reasonable considering I live in the US. Hope this helps someone in the future, hope they come up with a better release system for the locks.
Review of , following an experience of by ISABELLA C. *
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Incredible service. Thoroughly recommend.
Review of , following an experience of by JULIE J. *
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Excellent costumer service and good items highly recommended
Review of , following an experience of by YASMINE H. *
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Took too long to ship after payment.
Review of , following an experience of by SCARLETT M. *
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Order was professionally handled. Loved both product and service.
Review of , following an experience of by STACEY H. *
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