Customer reviews for brevo.com

Customer reviews

• 5 / 5

  

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  Website worked as expected and fairly straightforward to use and set up.

  Review of 01/07/2022, following an experience of 16/05/2022 by RILEY W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I did not order any product or service. But complained I was unable to complete my registration. I watched the video. It was not very good and the guy just rambled thru his pieces of the software like a tech not a customer sensitive person. I think the idea may be good as a central integrating product, but the social customs of our countries are too different so I think I am probably not interested unless I get more solic information and a sold way to register. I did not order any products. Period.

  Review of 17/06/2022, following an experience of 18/04/2022 by ARCHIE A. *

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• 5 / 5

  

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  best services they have

  Review of 17/06/2022, following an experience of 12/04/2022 by STEPHEN A. *

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• 4 / 5

  

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  Satisfied with the software so far but there are some suggestion: - Images loose their sharpness (pixels) whenever I upload an High Quality images. - I am not able to control size of an image, on uploading multiple images, their size varies. -

  Review of 10/06/2022, following an experience of 16/04/2022 by CHARLIE G. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Asked for payment made payment and then had to wait for them to verify and they then asked lots of questions that were not relevant and then said could not be verified but yet verified us for emails. Used clicksend who are a lot more helpful

  Review of 10/06/2022, following an experience of 11/04/2022 by EVELYN J. *

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• 5 / 5

  

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  Great product and great support :)

  Review of 10/06/2022, following an experience of 12/04/2022 by ROSS J. *

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• 5 / 5

  

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  semplice da utilizzare

  Review of 10/06/2022, following an experience of 10/04/2022 by ELLIOT A. *

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• 5 / 5

  

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  Great

  Review of 10/06/2022, following an experience of 16/04/2022 by DOMINIC C. *

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• 5 / 5

  

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  Superb service, easy to setup too!

  Review of 02/06/2022, following an experience of 10/04/2022 by CHARLES C. *

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• 5 / 5

  

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  I don't want to leave a written review, why are stars not enough?

  Review of 02/06/2022, following an experience of 06/04/2022 by NICK G. *

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• 1 / 5

  

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  The worst marketing platform and customer service I have experienced. The website is full of bugs. Menu items are not consistent in pages. It’s super difficult to setup automations and flows. It’s also super difficult to manage contacts. And enter contacts to the flows. The customer service has attitude and not helpful.

  Review of 02/06/2022, following an experience of 28/03/2022 by CHELSEA M. *

  *Pseudonymized data at the request of the author

  Answer by brevo.com

  

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  Hi Ali, Thank you for your feedback. I'm really sorry you've had this negative experience with our platform. Our Customer Experience Team has reached out to you via ticket number #2974418 to identify the core issues and help you as best as we can. They've also provided some help articles to support you in the meantime. If you have any further concerns with the platform, please do let us know and simply respond to their email. I can assure you that we're working on our product and service continuously. All the best, Nadja from Sendinblue

• 5 / 5

  

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  Equipe toujours disponible, c'est appréciable !

  Review of 02/06/2022, following an experience of 06/04/2022 by ARCHIE P. *

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• 5 / 5

  

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  I think its the best way to send bulk emails to your verfied clients and marketing

  Review of 02/06/2022, following an experience of 07/04/2022 by ELLIOT M. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The service is good for what is does. However, the content retention policy is totally absurd. I did not log into my account for a few months as we had no email updates to send, and SendInBlue wiped out all my material including previous email campaigns, template designs, and media. This also destroyed our repository of press releases which were shown on the website. SendInBlue sent me a single warning message about this, 1 week before the account was wiped. I did not see it because it went to my spam inbox. I have to say that a single email warning with 1 week notice is not sufficient to delete all the information of a user.

  Review of 31/05/2022, following an experience of 01/04/2022 by KEELEY W. *

  *Pseudonymized data at the request of the author

  Answer by brevo.com

  

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  Hey Marcus, Thank you for your valuable feedback! I'm very sorry about the deletion of your account, however, this is our policy according to data storage guidelines. I will forward your feedback to our teams in charge to make sure emails like these reach our clients in time. I'm happy to see that you've opened a new account with us and sincerely apologize for the inconvenience this has caused you. Please reach out to us with any further questions. Thank you and all the best, Nadja from Sendinblue

• 5 / 5

  

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  1234

  Review of 31/05/2022, following an experience of 02/04/2022 by ARTHUR M. *

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• 5 / 5

  

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  thank you

  Review of 31/05/2022, following an experience of 02/04/2022 by ABIGAIL P. *

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• 4 / 5

  

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  All good. Just took awhile to approve our customer list.

  Review of 31/05/2022, following an experience of 31/03/2022 by LINDSAY W. *

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• 5 / 5

  

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  all ok!!

  Review of 31/05/2022, following an experience of 01/04/2022 by CHELSEA B. *

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• 3 / 5

  

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  My account is de-activate without any specific reasons. I have to contact to ask why and have to re-subscribed to the email service provider that I have canceled to switch to Sendinblue. After a few days waiting, they approved my account but the email sending still have a problem with URL, my users can't open on any links inside email to open it.

  Review of 30/05/2022, following an experience of 31/03/2022 by WAYNE R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I sent one email from an opted in list and my account was suspended until I had to prove that my list was legit. Which I did but still , it's like they take responsibility for my business and it's own privacy policy, and how I deal with my customers. Not sure it is best practice.

  Review of 29/05/2022, following an experience of 30/03/2022 by HANNAH H. *

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• 5 / 5

  

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  Very satisfied with SendInBlue. Loving their program. Used MC before. SIB is way more intuitive. Better statistics and insights. Their support is very fast and actually helps you! I feel heard and taken seriously. Keep it up.

  Review of 22/05/2022, following an experience of 22/03/2022 by WENDY K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very friendly and supportive customer service. More easy to create email marketing templates than Mailchimp!

  Review of 22/05/2022, following an experience of 24/03/2022 by SUZANNE R. *

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• 5 / 5

  

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  I love Sendinblue, even as a newbie I was able to figure out all that I needed and get the ball rolling. I love the effectiveness of the campaign setup and love what I can do inside making my Emails attractive and interesting.

  Review of 22/05/2022, following an experience of 25/03/2022 by MUHAMMAD G. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  This company does not listen to its customers. We encountered a problem with our account and our valid concerns were just wiped under the table without any further possibility to discuss. We had to cancel our account.

  Review of 22/05/2022, following an experience of 23/03/2022 by DUNCAN W. *

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• 5 / 5

  

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  Thanks !!!!

  Review of 22/05/2022, following an experience of 24/03/2022 by RAY J. *

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• 4 / 5

  

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  It is a straightforward email service that enables us as a newly launch ezine to reach our readers. It gives a good level of reporting after each mailing. I would have no hesitation in recommending sendinblue to other ublishers.

  Review of 22/05/2022, following an experience of 28/03/2022 by AMANDA M. *

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• 5 / 5

  

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  It helped me a lot in facilitating my job.

  Review of 16/05/2022, following an experience of 21/03/2022 by IMOGEN H. *

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• 4 / 5

  

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  4444

  Review of 16/05/2022, following an experience of 22/03/2022 by AVA K. *

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• 5 / 5

  

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  Promt and helpful answers.

  Review of 16/05/2022, following an experience of 21/03/2022 by OSCAR B. *

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• 5 / 5

  

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  Great!

  Review of 16/05/2022, following an experience of 20/03/2022 by ANDREW A. *

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• 5 / 5

  

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  Super fast and easy set up!

  Review of 16/05/2022, following an experience of 21/03/2022 by DAISY W. *

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• 5 / 5

  

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  Sendinblue responded promptly and effectively to my recent query. It is much appreciated.

  Review of 16/05/2022, following an experience of 19/03/2022 by JACKSON H. *

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• 5 / 5

  

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  superb, will definitely recommend

  Review of 16/05/2022, following an experience of 15/03/2022 by JUSTINE S. *

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• 1 / 5

  

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  Terrible. Damaging to our brand. Due to an automated system of theirs to prevent spam they redirected all the links of emails we had already sent to a page saying our company was suspicious! Didn’t answer calls and emails until the next day leaving 100s of our clients to end up on such page. Would not recommend.

  Review of 16/05/2022, following an experience of 17/03/2022 by MELISSA M. *

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• 5 / 5

  

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  I am content with the services provided by SendinBlue. I sent my first campaign newsletter for my small business on March 31st. Once I got the hang of things it was seemless. Today I sent my first Info-email to my list of customers. I love it.

  Review of 16/05/2022, following an experience of 15/03/2022 by PAUL G. *

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• 5 / 5

  

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  Easy to understand, clear view and awsome tools

  Review of 06/05/2022, following an experience of 14/03/2022 by ALEXANDER A. *

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• 5 / 5

  

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  Easy to integrate with Wordpress and intuitive to learn and start using quickly. The automated flows and drag-and-drop email editor are as good as the most recognizable competitors at a much more reasonable pricing model.

  Review of 06/05/2022, following an experience of 10/03/2022 by HOLLY T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have been using Sendinblue (both free and premium) for all my clients, and their support and services are nothing but amazing. Transactional emails are a breeze and the interface for marketing emails is straightforward.

  Review of 06/05/2022, following an experience of 09/03/2022 by KARL P. *

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• 5 / 5

  

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  N/A N/A

  Review of 06/05/2022, following an experience of 13/03/2022 by FIONA W. *

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• 4 / 5

  

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  The pricing is confusing, I have tried to upgrade four different times to a better plan, but for some reason, it keeps pushing me back plans. I do not understand why this is; other than that, it's great.

  Review of 06/05/2022, following an experience of 14/03/2022 by ISAAC W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Had no problems, great service!

  Review of 28/04/2022, following an experience of 04/03/2022 by GRANT M. *

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• 5 / 5

  

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  Intuitive interface. Very easy to use software, saves training costs. Fast and effective results with the possibility of detailed analysis that minimizes the cost of ineffective advertising.

  Review of 28/04/2022, following an experience of 26/12/2021 by MAX C. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I wasn't allowed to send SMS so I am using Textedly instead for SMS. It would be nice to have both on one app. I wish Sendinblue would make it a lot easier to qualify for SMS.

  Review of 28/04/2022, following an experience of 27/02/2022 by CHLOE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  i use the sendinblue smtp with osticket, trust and works fine!

  Review of 28/04/2022, following an experience of 27/02/2022 by TYLER R. *

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• 2 / 5

  

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  Why sell a product like an SMS option, and not offer the support needed in addition to not being made available without complications and inquiries. I asked for help to get clarification, and there was no support given to help me provide what was being asked of me.

  Review of 27/04/2022, following an experience of 19/02/2022 by MARIA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to navigate through and very usefull!

  Review of 26/04/2022, following an experience of 26/02/2022 by GEORGE R. *

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• 1 / 5

  

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  Zero Star With Worst Experience ever

  Review of 26/04/2022, following an experience of 25/02/2022 by SOFIA S. *

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• 2 / 5

  

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  did not like the interface and features, not what i needed at all

  Review of 23/04/2022, following an experience of 22/02/2022 by WILLIAM M. *

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• 5 / 5

  

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  Great and simple to use service, truly recommend.

  Review of 19/04/2022, following an experience of 19/02/2022 by PHILIP Y. *

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• 5 / 5

  

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  good support

  Review of 19/04/2022, following an experience of 18/02/2022 by ROXANNE A. *

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• 1 / 5

  

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  Very bad, I have used service and charge me for second month also.

  Review of 19/04/2022, following an experience of 17/02/2022 by ETHAN W. *

  *Pseudonymized data at the request of the author

  Answer by brevo.com

  

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  Hello Deepak, I hope you are doing well. Apologies for the late response. I am very sorry for this frustration. I've checked your case with our customer experience team and they confirmed that we have canceled your plan and refunded your last invoice since you have not been able to use your account since your suspension. If you would like to have your account revalidated, please reply to ticket #2876651 we opened on April 4th. Thank you and all the best, Nadja from Sendinblue

• 5 / 5

  

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  Exellent

  Review of 19/04/2022, following an experience of 21/02/2022 by ELSIE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Straightforward mailing service, I have contacted their customer service a couple of times with great success

  Review of 10/04/2022, following an experience of 14/02/2022 by OSCAR S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service. Quick and accurate support. I'm very impressed.

  Review of 10/04/2022, following an experience of 14/02/2022 by CHELSEA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Although I haven't started sending a newsletter yet, Sendinblue allows me to easily configure several mailing lists, I can change the design of my mailings, and what is more important, I obtain information on the results of my communication campaigns. It is very useful, simple and safe.

  Review of 10/04/2022, following an experience of 10/02/2022 by ELLIOT M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  After implementing their api into my platform, then they add some business logic that is completely unfair. Blocking me from using transactional emails unless our users opens more than 75%. Absurd criteria.. so this renders the solution unusable. Since our normal open rate is between 40 and 50%. It’s used for notifications where reading subject is enough in most cases.

  Review of 10/04/2022, following an experience of 09/02/2022 by CAROLE W. *

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• 5 / 5

  

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  very good

  Review of 05/04/2022, following an experience of 07/02/2022 by LUCY W. *

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• 5 / 5

  

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  it’s nice

  Review of 05/04/2022, following an experience of 08/02/2022 by BRANDON M. *

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• 3 / 5

  

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  Could be more user friendly

  Review of 05/04/2022, following an experience of 03/02/2022 by SABRINA P. *

  *Pseudonymized data at the request of the author

  Answer by brevo.com

  

  Flag

  Hey Marita, thanks a lot for your feedback. It helps us improve continiously :) Do let me know if there's anything I or our Support Team can do to enhance your experience with Sendinblue. If you have any questions, you can reach us at support@sendinblue.com. All the best and thanks again, Nadja from Sendinblue

• 5 / 5

  

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  great service

  Review of 05/04/2022, following an experience of 07/02/2022 by LUCY A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I've found the site easy to work with. It integrated with my email simply and allowed me to send newsletters and follow up with individuals when they requested.

  Review of 05/04/2022, following an experience of 04/02/2022 by ELSIE A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  the navigation is good and also the other services

  Review of 01/04/2022, following an experience of 01/02/2022 by BRUCE H. *

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• 5 / 5

  

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  Easy to understand. Just what I needed.

  Review of 01/04/2022, following an experience of 03/02/2022 by MARIA J. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Average deliverability, Hubspot is better

  Review of 01/04/2022, following an experience of 31/01/2022 by PAUL M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Could not figure out how to send. I tried to troubleshoot multiple times using the support documentation.

  Review of 29/03/2022, following an experience of 26/01/2022 by HOLLIE C. *

  *Pseudonymized data at the request of the author

  Answer by brevo.com

  

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  Hey Lauren, support is on the way! Our customer experience team has just reached out to you via ticket number #2844192. Let me know if there's anything else I can help you with. :) All the best, Nadja from Sendinblue

• 5 / 5

  

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  Quick setup, solid documentation, excellent results.

  Review of 29/03/2022, following an experience of 29/01/2022 by CHRISTOPHER A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good and very helpful platform. I could not ask for more

  Review of 29/03/2022, following an experience of 25/01/2022 by JUSTINE P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Jó, de most nem érek rá.

  Review of 22/03/2022, following an experience of 22/01/2022 by PAULA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Convenient, simple and reliable site sendinblue.com helped us a lot. I want to say a big thank you to its creators. Sincerely, Vera Komarova, colorusprint.ru.

  Review of 22/03/2022, following an experience of 28/01/2022 by ANDREW L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  SendInBlue is my favorite transactional email sender! Quick to configure, reliable, generous daily allowances.

  Review of 22/03/2022, following an experience of 25/01/2022 by MOLLY M. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  -------------------------------

  Review of 22/03/2022, following an experience of 20/01/2022 by CARMEN H. *

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• 5 / 5

  

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  Perfect

  Review of 20/03/2022, following an experience of 19/01/2022 by CONNOR R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very responsive and service works great.

  Review of 20/03/2022, following an experience of 20/01/2022 by ISABEL R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Depending on what level of support you have will determine how long your queries or issues get resolved. If you have the basic packages don't expect replies back immediately.

  Review of 20/03/2022, following an experience of 19/01/2022 by RAY H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Slow platform and disfunctional CRM. The price was very good but it's not helping in a growing start-up

  Review of 15/03/2022, following an experience of 14/01/2022 by HENRY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Una herramienta fiable y completa y un soporte técnico de mucha altura y dedicación. Los precios, asequibles. No se puede pedir más...

  Review of 15/03/2022, following an experience of 18/01/2022 by TONY T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent Tool! Easy to set up

  Review of 15/03/2022, following an experience of 19/01/2022 by SAMANTHA T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Set up is great, Templates are so convenient, Smooth to use.

  Review of 15/03/2022, following an experience of 13/01/2022 by LOLA J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Wasy way to get participants to RSVP. Very user friendly.

  Review of 15/03/2022, following an experience of 13/01/2022 by CHARLOTTE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This is by far the best email software I’ve ever used! Not only do you get 300 free emails per day which is a lot!! You also get your own free SMTP server!

  Review of 15/03/2022, following an experience of 15/01/2022 by ELLIOTT W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The support staff at Sendinblue has been very helpful from initial contact on. They answer questions quickly and are eager to help you learn their platform. Emails were sent out quickly easily and metrics returned and easily understood. We had our own design, but their templates were compelling and the design process easy. Reports were helpful and unsubscribe process efficient.

  Review of 15/03/2022, following an experience of 19/01/2022 by LEXI J. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I reached out to them before I moved over my marketing to them and they told me what I wanted to hear to get me to move over. Once I did and they took my money they blocked my account so that I couldn’t send emails. I had to move back to the company I was using before. Huge waste of time and money.

  Review of 15/03/2022, following an experience of 14/01/2022 by JESSICA A. *

  *Pseudonymized data at the request of the author

  Answer by brevo.com

  

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  Hey Shawn, I'm very sorry to hear about your experience with us. I reached out to our customer care team and they've issued a full refund. Hope this helps 🙏 Please do let me know if there's anything else I can do from my side. All the best, Nadja from Sendinblue

• 5 / 5

  

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  It is a great system and nice and easy to use!

  Review of 15/03/2022, following an experience of 14/01/2022 by LUCY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  We received excellent service. thank YOU

  Review of 11/03/2022, following an experience of 11/01/2022 by REBECCA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  excellent

  Review of 11/03/2022, following an experience of 11/01/2022 by ALFIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good email broadcaster

  Review of 11/03/2022, following an experience of 10/01/2022 by MICHAEL M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Sends emails nicely

  Review of 11/03/2022, following an experience of 13/01/2022 by ERIN G. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The statistics doesnt work after you send a mailng

  Review of 11/03/2022, following an experience of 10/01/2022 by DANIEL C. *

  *Pseudonymized data at the request of the author

  Answer by brevo.com

  

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  Hey Maikel, I've forwarded your information and complaint to our customer care team and they've reviewed your case. They sent you a follow-up via ticket number #2817058. Hope this helps! Apologies for any inconvenience, please reach out if you have further questions, thanks! Best, Nadja from Sendinblue :)

• 5 / 5

  

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  SendinBlue has excellent customer support and I am very pleased with their product. Highly recommend.

  Review of 11/03/2022, following an experience of 11/01/2022 by ISABELLA L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  It works well for my personal needs. I haven't haven't had the opportunity to explore all the features, but so far so good!

  Review of 04/03/2022, following an experience of 06/01/2022 by ALFIE M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  The Worst Service Ever

  Review of 04/03/2022, following an experience of 02/01/2022 by JIM H. *

  *Pseudonymized data at the request of the author

  Answer by brevo.com

  

  Flag

  Hey there, I'm very sorry you're not happy with our service. I've forwarded your information and complaint to our customer care team and they've reviewed your case. They sent you a follow-up via ticket number #2817072. Hope this helps! Apologies for any inconvenience, please reach out if you have further questions, thanks! Best, Nadja from Sendinblue :)

• 5 / 5

  

  Edit Flag

  Solid service for email campaigns and transactional emails. Affordable and reliable.

  Review of 04/03/2022, following an experience of 03/01/2022 by DARREN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Intuitive interface, I recommend it !

  Review of 04/03/2022, following an experience of 04/01/2022 by ADELE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excl

  Review of 04/03/2022, following an experience of 05/01/2022 by JONATHAN H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Easy to use

  Review of 04/03/2022, following an experience of 05/01/2022 by JOE Y. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very Helpful service for those starting a new site

  Review of 04/03/2022, following an experience of 04/01/2022 by NICK L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  no problems.

  Review of 27/02/2022, following an experience of 29/12/2021 by WILLIAM H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  It Took quite some time almost 25 days if I remember correctly. Otherwise no rtouble. Nothing on the packet was bad and the inside of it was fine

  Review of 27/02/2022, following an experience of 29/12/2021 by JODIE K. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Like, I couldn’t use it. And I tried very hard. Pretty much every other service was plug-n-play.

  Review of 25/02/2022, following an experience of 28/12/2021 by SABRINA W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Good

  Review of 25/02/2022, following an experience of 29/12/2021 by MARK K. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order