Customer reviews for citylocker.paris

Customer reviews

• 5 / 5

  

  Edit Flag

  Worked perfectly - very quick to book and got straight in. Just what we needed!

  Review of 26/04/2022, following an experience of 15/04/2022 by PATRICIA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  5 star

  Review of 26/04/2022, following an experience of 15/04/2022 by ANDY M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Easy and quick to access. Key for lockers is immediately send to your mobile phone but the if you have a large bag, you will probably can only fit one bag in a locker.

  Review of 26/04/2022, following an experience of 13/04/2022 by HARRISON R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  easy to use

  Review of 26/04/2022, following an experience of 15/04/2022 by OLIVER G. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  very easy, yet extremely expensive for a couple of hours.

  Review of 26/04/2022, following an experience of 10/04/2022 by JACKSON P. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

  Flag

  Hello, our hotline answers you systematically by voice or by sms. Thank you for looking at your texts and replying to them ;)

• 1 / 5

  

  Edit Flag

  Accidentally chose wrong location. Requested a voucher for another use or refund. No one bothered to get back to me. Bad service when there is no customer service. Would not recommmend.

  Review of 26/04/2022, following an experience of 10/04/2022 by JEREMY J. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

  Flag

  Hello the service is neither refundable nor modifiable as indicated in our general conditions of sale that you have validated and in the FAQs We have sent you an email to confirm this.

  Answer by Jeremy J

  

  Flag

  Yes; and you still have terrible customer service. You only reached out, because I put in a true review, of my experience. Did not take the time before. We just disagree on what is “customer service,” and perhaps a business model that allows for mistakes?

  Answer by citylocker.paris

  

  Flag

  there is a hotline available from 8 a.m. to 10 p.m. daily. you have not contacted the hotline. you sent an email and we replied the same thing. we understand that the answer does not suit you but it is clearly indicated when ordering all the information

  Answer by Jeremy J

  

  Flag

  I tried the telephone number the day of and no one answered. I emailed, which is what the next logical step was. You are spending an inordinate amount of time on this; too bad the same energy was not evident when I needed help. I am sure you have many happy customers. I am not one of them.

  Show exchanges Hide exchanges
• 4 / 5

  

  Edit Flag

  easy to use

  Review of 26/04/2022, following an experience of 11/04/2022 by LIAM M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Super easy, excellent!

  Review of 26/04/2022, following an experience of 10/04/2022 by ROB F. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  User friendly.

  Review of 26/04/2022, following an experience of 11/04/2022 by CAROLE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Just what we needed and everything worked as advertised

  Review of 24/04/2022, following an experience of 14/04/2022 by CRAIG M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Me encanto, muy fácil y seguro

  Review of 24/04/2022, following an experience of 10/04/2022 by MARTIN C. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Too expensive

  Review of 24/04/2022, following an experience of 12/04/2022 by JOSEPH S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very easy to book; once booked, the details came through in a text which meant I had them to hand when I needed to use the lockers.

  Review of 24/04/2022, following an experience of 09/04/2022 by HENRY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very good. The on-line experience was clear, simple to follow and making a reservation was a cinch. It all had some positive reviews which made us first time users select this from the competition which was listed ahead of City Locker.

  Review of 24/04/2022, following an experience of 13/04/2022 by JODIE C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Good

  Review of 24/04/2022, following an experience of 14/04/2022 by MAISIE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very easy to book. Super convenient and easy to store our luggage. Would definitely use again!

  Review of 24/04/2022, following an experience of 13/04/2022 by HARRY L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Super easy! A life saver for us when we had to check out early but didn’t leave until the evening. Clean, secure, all the good things

  Review of 24/04/2022, following an experience of 13/04/2022 by CARLIE J. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  They have an hotline, where no one answer when needed.

  Review of 24/04/2022, following an experience of 13/04/2022 by STEPHEN H. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

  Flag

  Hello and thank you for your message. our hotline is available from 8 a.m. to 10 p.m. every day. in case people are online we send you a text to ask you how to help you. you just have to answer it to get your answer ;)

• 5 / 5

  

  Edit Flag

  Easy to use, Login via Google Account Smart, Little Time Delay After Order

  Review of 23/04/2022, following an experience of 12/04/2022 by KIRSTY C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to book and access lockers. Super simple!

  Review of 22/04/2022, following an experience of 12/04/2022 by JAMES H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great service,just £10 all day safe locking service,thank you

  Review of 22/04/2022, following an experience of 12/04/2022 by ELLIE O. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  I took the money for 24 hours), but I only used it for 4 hours (2 boxes). and the money was not returned

  Review of 22/04/2022, following an experience of 07/04/2022 by ROWENA M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Very much better than train station storage!

  Review of 22/04/2022, following an experience of 11/04/2022 by OLIVER B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Really simple process, no issues, secure and good location if getting the train to CDG airport.

  Review of 15/04/2022, following an experience of 11/04/2022 by RYAN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent service, central, safe

  Review of 15/04/2022, following an experience of 11/04/2022 by LINDA E. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Easy to book. Website could be more straightforward. Should offer a third party payment option.

  Review of 14/04/2022, following an experience of 10/04/2022 by CHELSEA P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to use, easy to find

  Review of 14/04/2022, following an experience of 10/04/2022 by DALE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great idea, easy to Use and convenient.

  Review of 14/04/2022, following an experience of 06/04/2022 by GARY K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Very easy to order and complete information was sent quickly.

  Review of 13/04/2022, following an experience of 24/11/2021 by EILEEN A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very easy to use

  Review of 13/04/2022, following an experience of 02/04/2022 by CHARLOTTE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to find and clear instructions for use. We had a great day NOT worrying about or walking around with our luggage!

  Review of 13/04/2022, following an experience of 05/04/2022 by LISA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great service! Quick and very seamless online booking

  Review of 13/04/2022, following an experience of 02/04/2022 by SELINA P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy in use.

  Review of 13/04/2022, following an experience of 02/04/2022 by POPPY C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  So easy to use - book online - get the codes by email - open the door and put the bag in the locker. A great service.

  Review of 13/04/2022, following an experience of 05/04/2022 by JONATHAN S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Worked fine for me

  Review of 13/04/2022, following an experience of 03/04/2022 by LEE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  nice . close to the stations. the lockers are large.

  Review of 13/04/2022, following an experience of 31/03/2022 by SALLY D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  It was easy, convenient, and inexpensive to use the rental lockers. I am pleased with my experience.

  Review of 13/04/2022, following an experience of 02/04/2022 by ISAAC R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The location was great for Chatelet and the locker was more than big enough for our 3 carry-on suitcases and would have fit larger suitcases if we needed. We had an issue accessing the lock up with our code but were able to text to get it sorted as soon as possible so there was no major delay.

  Review of 13/04/2022, following an experience of 02/04/2022 by SAMUEL B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great service! Recommended. Good location, near the train station to CDG Airport and Metro (Saint Michele-Notre Dame).

  Review of 13/04/2022, following an experience of 03/04/2022 by JOHN W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  good website, good lockers (big enough), good accessability via dual code access

  Review of 13/04/2022, following an experience of 03/04/2022 by RYAN P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very comfortable solution to luggage keeping. The instructions were clear. We came back to the lockers several times during the day.

  Review of 13/04/2022, following an experience of 05/04/2022 by MIA J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Safe place and easy to use. Totally recommend it to enjoy the city without your luggage. The lockers have planty of space, fitting 3 bags (airplane cabin size) and some back pack.

  Review of 13/04/2022, following an experience of 05/04/2022 by JASON G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Quite convenient.

  Review of 13/04/2022, following an experience of 07/04/2022 by LIZZIE W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Very confusing system, does not work - I paid but did not receive my code automatically. No real support. I do not recommend at all!

  Review of 08/04/2022, following an experience of 27/03/2022 by JAMIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent!

  Review of 08/04/2022, following an experience of 28/03/2022 by FINLEY J. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Worked well from website but quite expensive if you only need it for a few hours.. like I did!

  Review of 08/04/2022, following an experience of 01/04/2022 by TYLER B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Convenient and easy to use!

  Review of 08/04/2022, following an experience of 28/03/2022 by HELEN C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to book. Excellent service.

  Review of 08/04/2022, following an experience of 27/03/2022 by ANDY T. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  They made us book more lockers than we needed and refused to refund the one's we didn't need

  Review of 08/04/2022, following an experience of 28/03/2022 by EVELYN C. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

  Flag

  Hello, thank you for your feedback. We do not understand your remark since the order is made by you directly on our website, we do not intervene at any time in the order ... When you take your order, you have all the information on the addresses, the size lockers the dates available and we ask you how many lockers you want to reserve. You do not meet anyone from the company at any time in the ordering process so we do not understand this comment

• 5 / 5

  

  Edit Flag

  Simple and easy to use. An exceptional good help to any traveler.

  Review of 08/04/2022, following an experience of 28/03/2022 by JACK M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Ottimo, facile e veloce! Lo riutilizzerò!

  Review of 08/04/2022, following an experience of 23/10/2021 by STEVE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Really easy to use and great not lugging stuff around paris. You get texted a code to your phone and it’s very near the station.

  Review of 08/04/2022, following an experience of 25/03/2022 by MARY B. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Good location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... :-) All in all, thanks for the service, but also be open to new ideas how to improve it!

  Review of 07/04/2022, following an experience of 27/03/2022 by PHILIP R. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

  Flag

  Hello and thank you for your feedback. As soon as you contacted us, we checked and texted you the codes within 5 min. You tell us that the service is not easy to use, we are sorry that you did not see the posters above the external keyboard to tell you how to type your code on the keyboard, then the poster above of the keypad inside to open your locker, without forgetting the poster indicating the telephone number of the hotline which is also located just below the keypad. All posters are of course in French and English. We also remind you that everything is clearly indicated in the email you receive with the codes. We note your reflection on the improvement of the service we will install posters with drawings to explain how to type its code on the keyboard.

• 1 / 5

  

  Edit Flag

  Unfortunately this company seems unable to offer a professional service-level.

  Review of 07/04/2022, following an experience of 27/03/2022 by FAYE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to use, quick to book. Very nice. Should be all over

  Review of 07/04/2022, following an experience of 23/03/2022 by PATRICK M. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Expensive

  Review of 02/04/2022, following an experience of 17/03/2022 by EMMA W. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

  Flag

  Hello, the price is per day for a locker. You can put 3 cabin suitcases per locker which makes us the cheapest rate in Paris for a piece of luggage.

• 1 / 5

  

  Edit Flag

  The locker did not close, it was clearly broken. There was shown an "emergency number" between 8:00 and 22:00. We called three times between 11:20 and 11:50, but no one picked up the phone. So, we put our luggage in a different locker. We sent a message and received answer: 'just close it slowly, no problem'. It clearly did not close and was broken. So, the person texted us that a mechanic would look at the problem. We asked for a refund. Subsequently, we did not hear back. The point of a city locker is to avoid having a hassle with lugage and be able to visit a city without trouble. This clearly did not work and the subsequent service was bad.

  Review of 02/04/2022, following an experience of 24/03/2022 by BETH M. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

  Flag

  Hello, thank you for your feedback which does not reflect the experience you had. I will remind you how your experience went. You called the Hotline at 10.58 a.m. and you received a text message which you answered. You informed us that you were unable to close your locker, we checked and you opened the locker twice... you informed us that you had reserved a 2nd locker, we sent a technician on site who found that the locker was fully operational since it was closed when he arrived. Our hotline has answered you and informed you of the situation. we are not responsible for the fact that you order a 2nd locker before our hotline manages your file and even before having contacted us.

  Answer by Beth M

  

  Flag

  This is certainly not true. We had a reservation for locker 12. Tried indeed to open it twice as the locker did not work. Then we called several times and the phone was not answered. Only then did we book locker 23 because it took way too long. A "hotline" is a line that should be picked up, pretty clear isn't it. I am really flabbergasted I even have to make this argument. Then we texted and got into an impolite type of conversation comparable to the way you are responding right now. In the afternoon I came back to the locker. Locker 12 was still broken and could not be closed. I am sure about that and doubt whether a technician went there.

  Answer by citylocker.paris

  

  Flag

  your opinion does not reflect the truth but after we understand that your ego is affected. I can trace your passage minute by minute and you will see that our description of the situation reflects the facts. wickedness has no place in this world.

  Answer by Beth M

  

  Flag

  I am just amazed by this. Good luck and peace!

  Show exchanges Hide exchanges
• 4 / 5

  

  Edit Flag

  Good service. I would give 5* but I took one star because it is expensive and it did not give the option to store for a couple of hours. You pay the same for the whole day or for 30'.

  Review of 02/04/2022, following an experience of 26/03/2022 by SEAN B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I was able to reserve and pay for a locker one day in advance and had no issues with the booking. Very simple and easy!

  Review of 02/04/2022, following an experience of 24/03/2022 by AARON W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Secure and easy to use

  Review of 02/04/2022, following an experience of 26/03/2022 by LAUREN M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to manage, very suitable solution if you travel with your backpack f.e.

  Review of 02/04/2022, following an experience of 21/03/2022 by NICK G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great service and great location. Reasonable rate.

  Review of 02/04/2022, following an experience of 23/03/2022 by PHOEBE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to use.. very good!

  Review of 02/04/2022, following an experience of 23/03/2022 by SHANNON P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very convenient and easy to use

  Review of 02/04/2022, following an experience of 22/03/2022 by DAVID P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very very good

  Review of 29/03/2022, following an experience of 18/03/2022 by KIERAN H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Somehow we lost the codes to our locker. City Locker responded to our email within minutes and resent our code.

  Review of 29/03/2022, following an experience of 18/02/2022 by BECKY G. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  We booked the locker 8 months in advance and we were sent a code with letters as the door code and locker code. When we arrived, we couldn't enter because the lock only accepts numbers (there isn't anyone around, it's a place where you enter with that code). We thought that it was an alphanumeric code but it looks like we received an error message ("BAD") where the code should have been. We came to the locker on a Sunday, encounter the problem (9:30), and tried calling the "hotline" several times just to be answered by an automatic message and an automatic SMS. After 45 minutes we decided that it was best to leave and try to visit the city with our luggage (it was quite uncomfortable because we were traveling with our child). We also sent an email at 9:45 that was answered at 11:30 just to tell us that we should have called the hotline (we did, it was cold). In our opinion, the website shouldn't send any letters or errors when the code should be. It's misleading and you only found out at the door. Secondly, the codes should be found under your account on the website. They are only sent once in an email and if you delete or miss that email, you cannot enter (a couple came when we were waiting and had to leave because they couldn't find the email and there was no reply via email or phone). And lastly, when the place is open, there should be a direct and fast way of communicating with someone. When you hire a service like this, most of the time you are just trying to visit the city for a few hours. Most of the people cannot be in front of the building for 2 or 3 hours just waiting for an answer. I had a reimbursement the next day (although I had to pay the Paypal fees). I hope my comments help improve the service.

  Review of 29/03/2022, following an experience of 22/08/2021 by PETER B. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

  Flag

  Hello, there was a technical incident during your visit following a bad code and we apologize for it. The hotline replied to you by message to which you did not reply. Our sales department not being present on Sunday they answered you by email and made the refund and made you a commercial gesture. The paypal fees are borne by the seller, you have no fees on your payment .... we have reimbursed you today. Your note and your comment are not only intended to denigrate the service, you do not leave the right to a technical problem knowing that you have not either responded to the text message from our hotline to help you.

• 5 / 5

  

  Edit Flag

  Making a reservation for the day was simple and straightforward. I received a code for the locker immediately via text message.

  Review of 29/03/2022, following an experience of 18/03/2022 by DUNCAN F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Perfect

  Review of 29/03/2022, following an experience of 20/03/2022 by DANIEL H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  City Locker is really easy and fast to use. In my opinion though, it’s kinda overpriced. I paid for one day 12€ (and on a Sunday 15€).

  Review of 29/03/2022, following an experience of 18/03/2022 by NAOMI G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  need more flexible rates for less hours

  Review of 29/03/2022, following an experience of 19/03/2022 by CHRISTIAN G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I felt all my stuff was safely stored during the day I had to spend all around Paris. Great service!

  Review of 22/03/2022, following an experience of 20/12/2021 by DEAN M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to order online

  Review of 22/03/2022, following an experience of 02/12/2021 by ZACHARY B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  I really appreciated having this service. It enabled me to travel lighter in the city until it was time to leave the city and pick up my baggage.

  Review of 21/03/2022, following an experience of 21/09/2021 by DAN W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Very easy process- we did need to get 2 more lockers to fit our luggage-

  Review of 21/03/2022, following an experience of 13/03/2022 by DAVID R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Utilizamos éste servicio mis amigas y yo el día que llegamos a París porque el check-in del hotel era tarde y quedamos súper contentas, tanto que volvimos a utilizarlo el día que marchabamos para aprovechar aún más de la ciudad de París sin tener que arrastrar la maleta por todos lados. La capacidad de una cabina es bastante grande, nos entraron 3 maletas de cabina y una mochila. Asique el precio del taquillero a repartir entre 3 merece totalmente la pena. Recomendable al 100%

  Review of 21/03/2022, following an experience of 16/03/2022 by JANE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  With a Eurostar due to leave Paris at 2pm, we wanted to spend the morning in Versailles but didn't want to cart our luggage there and back. After a quick Google search, we found citylocker within a 10minute walk from where we were staying. I paid online and had a text within seconds with the details or the address and the codes for the locker. The address was not as it seemed on the map on the website, and was actually further from our place than expected, but it wasn't too much of an issue. We got there, got in easily and set our stuff in the large lockers. These really are big enough for several bags, but be warned if you get a top row (you cannot specify) - you could struggle to life heavy bags up there. It was perfect for what we needed, though, and I would definitely use again if I was in need!

  Review of 21/03/2022, following an experience of 13/03/2022 by MILLIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Worked perfectly

  Review of 20/03/2022, following an experience of 13/03/2022 by ABIGAIL W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to use.

  Review of 20/03/2022, following an experience of 11/03/2022 by POPPY T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Located in nice place very helpful for travellers

  Review of 20/03/2022, following an experience of 22/01/2022 by LOLA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Service worked very well. It was easy to open the lockers with the received code and I was able to store my luggage with no problems.

  Review of 20/03/2022, following an experience of 14/03/2022 by ETHAN H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Super ! Vraiment top ! Très utile quand on a bcp de bagages à se trimballer.

  Review of 20/03/2022, following an experience of 26/01/2022 by NATASHA G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Convenient location and so easy to use! Quick customer service response.

  Review of 20/03/2022, following an experience of 16/02/2022 by EDWARD E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to book. Easy to follow instructions. 👌

  Review of 20/03/2022, following an experience of 04/01/2022 by IMOGEN R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  A convenient location for baggage storage.

  Review of 20/03/2022, following an experience of 19/02/2022 by KELLY W. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  It was easy to access, since it was close to the Opera Garnier and other metro/bus stations. The lock just needs a bit of determination and concentration. It's just a little too expensive, knowing how cheap similar services can be in other countries.

  Review of 20/03/2022, following an experience of 09/03/2022 by ROSS A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  We opened the locker with the code and there was other luggage in it. We called and had a very rude person at the telephone. In the end we got an other locker number. At the end of the day we Could still open the locker with the luggage of the stranger, you didnt change the code. This all doesnt gave the feeling that our luggage is save in your lockers.

  Review of 20/03/2022, following an experience of 20/01/2022 by ISABELLA M. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

  Flag

  Hello, As we explained to you, this is a client who made the wrong locker when he arrived, the locker was open and he put his things in it. When you called, we immediately changed your locker so that you could leave your suitcases and we changed the codes of the locker so that you could no longer open it and by checking the surveillance cameras, you did not manage to open the locker.

  Answer by Isabella M

  

  Flag

  We did open the locker at the end of the day. If you really checked the security camera you would see that. Furthermore i Think that there Should be a system in which its not possible to open a ‘wrong’ locker like the person before us did. There was really expensive luggage in the locker.

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  Very good, great service. I would recommend

  Review of 20/03/2022, following an experience of 12/03/2022 by HARRY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to use

  Review of 20/03/2022, following an experience of 13/03/2022 by NATHAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The website was very easy to use and once we arrived at the destination, everything was very clear, door code then locker code.

  Review of 20/03/2022, following an experience of 13/03/2022 by CARMEN M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Es caro si lo necesitas para poco tiempo

  Review of 20/03/2022, following an experience of 14/02/2022 by KAREN W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  ....

  Review of 20/03/2022, following an experience of 14/03/2022 by THOMAS H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to reserve online, the lockers were big and the instructions were simple.

  Review of 20/03/2022, following an experience of 07/01/2022 by STEVE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very easy to use! Would 100% use again

  Review of 20/03/2022, following an experience of 12/03/2022 by ARTHUR S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  It was a great experience, essay to find, good location and very independent check in and out.

  Review of 20/03/2022, following an experience of 26/02/2022 by ROSS J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very friendly and easy to use, it was a very good experience

  Review of 20/03/2022, following an experience of 07/03/2022 by DEAN B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Good value for the money and it's really close to the Eifel Tower.

  Review of 20/03/2022, following an experience of 07/03/2022 by SAMANTHA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Simple and smooth process - would recommend

  Review of 20/03/2022, following an experience of 09/03/2022 by FAYE A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to use. Just make sure to read the instructions carefully.

  Review of 20/03/2022, following an experience of 05/02/2022 by JAYDEN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  It was easy. Practical and ordered.

  Review of 20/03/2022, following an experience of 14/01/2022 by JAMIE E. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order