Customer reviews for citylocker.paris

Customer reviews

• 5 / 5

  

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  Website is easy to use and easy to book a locker. Good variety of locations in the city.

  Review of 19/12/2022, following an experience of 08/12/2022 by COURTNEY C. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Good idea and practical. The code on the door is the same code as for the lockers. Only one number needs to be added. I find this very insecure. A woman stood constantly at the code field. At first we thought she was looking for her own code because she was constantly doing something on her cell phone. Unfortunately, we were too careless at first and entered the code in front of the woman. Then she just squeezed through the door and was then in the room. She just stood at the code field the whole time and waited for us to enter our code and our luggage. So beware of scammers! The situation was too unsafe for us and unfortunately we couldn't use the locker. Waste of money.

  Review of 19/12/2022, following an experience of 01/12/2022 by RYAN J. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hi Sophia, thank you for using our lockers and we are really sorry that you had a bad experience. However, our hotline is reachable in case of any problems and we could have helped you with this situation. Furthermore, although we understand the embarrassment of your situation, we can’t be held in charge of people’s behaviors. We wish you a great day from all City-Locker’s team.

• 5 / 5

  

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  Easy to use, close to the subway station, large cabinet!

  Review of 19/12/2022, following an experience of 08/12/2022 by AMY H. *

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• 5 / 5

  

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  Todo muy bien,repetire en futuros viajes

  Review of 19/12/2022, following an experience of 05/11/2022 by WILLIAM M. *

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• 4 / 5

  

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  ———-

  Review of 19/12/2022, following an experience of 07/12/2022 by JOEL H. *

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• 5 / 5

  

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  Excelent oportunity to enjoy sightseeing ...

  Review of 11/12/2022, following an experience of 05/12/2022 by NICOLE B. *

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• 5 / 5

  

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  All good. No problems

  Review of 10/12/2022, following an experience of 05/12/2022 by KYLE S. *

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• 4 / 5

  

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  Very convenient service. Somtime it's difficult to unlock the door.

  Review of 10/12/2022, following an experience of 18/10/2022 by CANDICE W. *

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• 4 / 5

  

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  Worked exactly as described, no hassle, very good and will use again

  Review of 09/12/2022, following an experience of 04/12/2022 by RYAN S. *

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• 5 / 5

  

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  Worked well, need to book online. Little bit hard to plug the code

  Review of 09/12/2022, following an experience of 04/12/2022 by HARRISON M. *

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• 5 / 5

  

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  IT WAS PERFECT.

  Review of 08/12/2022, following an experience of 28/11/2022 by EVELYN H. *

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• 5 / 5

  

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  Easy, seamless, and secure process.

  Review of 08/12/2022, following an experience of 25/10/2022 by ZACH C. *

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• 5 / 5

  

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  Very happy..not far from Eiffel Tower..would use them again

  Review of 07/12/2022, following an experience of 27/11/2022 by YVETTE D. *

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• 4 / 5

  

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  All very good. It would be great if some services like toilets were installed.

  Review of 07/12/2022, following an experience of 22/11/2022 by LEXI H. *

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• 4 / 5

  

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  Little expensive but other than that a good experience, clear instructions, easy to book

  Review of 07/12/2022, following an experience of 28/11/2022 by FREDDIE M. *

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• 5 / 5

  

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  Muito pratico, rapido e funciona bem todo o esquema digital.

  Review of 06/12/2022, following an experience of 27/11/2022 by ISABELLE M. *

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• 5 / 5

  

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  Super safe. Great value. Hope it was 24/7.

  Review of 05/12/2022, following an experience of 26/11/2022 by SEBASTIAN W. *

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• 5 / 5

  

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  Excellent luggage facility in the Paris Opera district. East to find and external door and locker codes worked first time. Would recommend and use again myself.

  Review of 04/12/2022, following an experience of 15/10/2022 by ALEX W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Convenient and nice location. Instructions was good on email

  Review of 03/12/2022, following an experience of 28/11/2022 by ERIN B. *

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• 4 / 5

  

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  Quiet expensive - but easy to understand. Very close to Gar de l'Est.

  Review of 03/12/2022, following an experience of 23/11/2022 by BARRY W. *

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• 5 / 5

  

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  Secure

  Review of 03/12/2022, following an experience of 24/11/2022 by DONNA M. *

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• 5 / 5

  

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  Everything worked out well and we could enjoy a day in Paris without having to carry around our luggage. Price is ok because the lockers are big enough for more than 1 suitcase.

  Review of 03/12/2022, following an experience of 20/11/2022 by JANE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Super easy and convenient. We got on the website and booked our locker as we stood out front. It took maybe 30 seconds to get the code.

  Review of 03/12/2022, following an experience of 27/11/2022 by PETER T. *

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• 5 / 5

  

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  Really easy and super convenient

  Review of 02/12/2022, following an experience of 22/11/2022 by SCARLETT C. *

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• 5 / 5

  

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  Clean. Easy. Safe. Highly recommend.

  Review of 01/12/2022, following an experience of 25/11/2022 by CHRISTOPHER W. *

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• 5 / 5

  

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  Everything went smoothly. Used it for the day and felt very comfortable keeping my belongings here.

  Review of 01/12/2022, following an experience of 22/11/2022 by OWEN M. *

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• 5 / 5

  

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  Great!

  Review of 30/11/2022, following an experience of 24/11/2022 by ROB H. *

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• 5 / 5

  

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  Very easy and handy to use.

  Review of 30/11/2022, following an experience of 20/11/2022 by CHRISTOPHER P. *

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• 5 / 5

  

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  Loved this

  Review of 30/11/2022, following an experience of 23/11/2022 by ZACHARY E. *

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• 5 / 5

  

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  easy to book, locate and use ! very safe, large lockers. recommendable !!

  Review of 30/11/2022, following an experience of 20/11/2022 by KEN C. *

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• 5 / 5

  

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  Very useful service, easy to make a reservation and find the place. Everything went smoothly.

  Review of 30/11/2022, following an experience of 16/11/2022 by REECE H. *

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• 5 / 5

  

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  It's perfect deal because you can open and close your locker as many times as you need during the day!! Perfect to sightseeing Paris without minding your luggage:)

  Review of 29/11/2022, following an experience of 22/11/2022 by HARLEY P. *

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• 5 / 5

  

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  Excellent

  Review of 28/11/2022, following an experience of 20/11/2022 by DAVE R. *

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• 5 / 5

  

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  I recommend this service, very safe

  Review of 28/11/2022, following an experience of 21/11/2022 by GRANT B. *

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• 4 / 5

  

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  Expensive and convienient

  Review of 28/11/2022, following an experience of 19/11/2022 by BARRY J. *

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• 5 / 5

  

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  Very easy to use and secure.

  Review of 28/11/2022, following an experience of 10/11/2022 by JULIE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good

  Review of 28/11/2022, following an experience of 19/11/2022 by OSCAR R. *

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• 5 / 5

  

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  Easy to book a locker.

  Review of 28/11/2022, following an experience of 14/11/2022 by KEN K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The service is good but we could be charged by the hour and not by the day, i have used only for a few hours and paid for the whole period.

  Review of 28/11/2022, following an experience of 12/11/2022 by ISLA M. *

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• 5 / 5

  

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  It was perfect! Navigation, informations and everything else!

  Review of 28/11/2022, following an experience of 19/11/2022 by COURTNEY R. *

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• 5 / 5

  

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  excellent 100%

  Review of 28/11/2022, following an experience of 11/11/2022 by JESSICA M. *

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• 4 / 5

  

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  I found the system that uses codes to open the room door and another code for the closet to be efficient. My suggestion is to rent the locker by the hour since I left my backpack for two hours and had to pay for the whole day.

  Review of 28/11/2022, following an experience of 15/11/2022 by TIM B. *

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• 5 / 5

  

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  All perfect. Thank you!

  Review of 28/11/2022, following an experience of 14/11/2022 by JOEL R. *

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• 4 / 5

  

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  Everything was smooth. The only thing is the neighborhood where the lockers are. In the evening it is not so nice. Better if the lockers are in the station….

  Review of 28/11/2022, following an experience of 20/11/2022 by DAISY G. *

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• 1 / 5

  

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  Flight change problem, I was unable to use the loker and I did not have the opportunity to get my money back. In 2022 this trade policy is not eligible.

  Review of 28/11/2022, following an experience of 23/10/2022 by ROWENA B. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hello Thank your for your message, As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.

• 5 / 5

  

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  Great!

  Review of 28/11/2022, following an experience of 20/11/2022 by CAROLE L. *

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• 5 / 5

  

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  Muy útil para dejar el equipaje, cercano a las atracciones mas importantes. El espacio para almacenar es grande.

  Review of 28/11/2022, following an experience of 11/11/2022 by ISABELLE C. *

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• 5 / 5

  

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  very good!

  Review of 28/11/2022, following an experience of 16/11/2022 by JENNIFER B. *

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• 5 / 5

  

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  Very easy to use, and easy to get help if you need it.

  Review of 28/11/2022, following an experience of 14/11/2022 by AVA R. *

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• 4 / 5

  

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  Great service, very handy in the heart of Paris

  Review of 28/11/2022, following an experience of 19/11/2022 by LEAH Y. *

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• 5 / 5

  

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  Perfect service.

  Review of 26/11/2022, following an experience of 14/11/2022 by ALEXA P. *

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• 3 / 5

  

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  I would have given 5 stars but I had to put five times the combination to unlock the locker because it did not open.

  Review of 26/11/2022, following an experience of 14/11/2022 by DEAN H. *

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• 5 / 5

  

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  cercano al metro, con gran espacio y fácil de usar.

  Review of 26/11/2022, following an experience of 09/11/2022 by BARRY W. *

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• 5 / 5

  

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  Location, address and navigation were very precise. Everything was on point, I didn't have any problems. I can only recommend!

  Review of 26/11/2022, following an experience of 15/11/2022 by MOLLY S. *

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• 5 / 5

  

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  It was easy to do online

  Review of 26/11/2022, following an experience of 14/11/2022 by SELINA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good location! Easy to use and Big enough!

  Review of 26/11/2022, following an experience of 15/11/2022 by CARRIE H. *

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• 4 / 5

  

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  Good

  Review of 26/11/2022, following an experience of 16/11/2022 by QUENTIN O. *

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• 5 / 5

  

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  È stato semplice trovare il locker, l’ambiente era pulito e ben posizionato. Lo raccomando per viaggiare senza il peso delle valigie

  Review of 26/11/2022, following an experience of 03/11/2022 by CRAIG J. *

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• 5 / 5

  

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  Easy, convenient and practical!

  Review of 26/11/2022, following an experience of 14/11/2022 by MARK G. *

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• 5 / 5

  

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  Long line at the train station. Found this place five minutes away. Quick and easy to register. Straight in and straight out. Meant I could enjoy the rest of the holiday without having to worry about my luggage. Definitely would use again.

  Review of 22/11/2022, following an experience of 14/11/2022 by MAX S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good

  Review of 22/11/2022, following an experience of 26/10/2022 by WILLIAM W. *

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• 5 / 5

  

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  Todo ok! muy práctico y confiable

  Review of 22/11/2022, following an experience of 11/07/2022 by JOSHUA M. *

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• 5 / 5

  

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  All went perfectly smoothly

  Review of 22/11/2022, following an experience of 06/11/2022 by DENNIS Y. *

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• 5 / 5

  

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  Easy to find and use. Met all expectations!

  Review of 22/11/2022, following an experience of 12/11/2022 by SHANNON B. *

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• 5 / 5

  

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  Easy and safe.

  Review of 22/11/2022, following an experience of 06/11/2022 by PETE O. *

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• 3 / 5

  

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  Useful and easy to book. However, the building entry system is badly designed and hard to use - myself and another customer I met there both wasted 10-15 mins trying to get the door open. Locker doors worked well.

  Review of 22/11/2022, following an experience of 02/11/2022 by JESSICA R. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hello, thank you for sharing your opinion, in the event of any problem, you can join us directly on our hotline : +33 1 44 59 84 04 or by e-mail at : contact@citylocker.paris, we will answer you as soon as possible. We hope to see you again in one of our storages very soon ! Have a nice day.

• 5 / 5

  

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  Super easy and convenient.

  Review of 22/11/2022, following an experience of 12/11/2022 by SEBASTIAN R. *

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• 5 / 5

  

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  Easy to book and use. Just what I needed.

  Review of 19/11/2022, following an experience of 06/11/2022 by ADELE S. *

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• 2 / 5

  

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  Way to expensive! I had to leave my bag there because they wouldn’t let me in at the Opera, and 12€ for over one hour? Excesive, they should have an hourly rate, too!

  Review of 19/11/2022, following an experience of 07/11/2022 by TONY R. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hello daniela, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.

• 4 / 5

  

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  Nice service. I want to more size detail, because my 2 baggages not put it in. Though I have to rent an another locker for 1 bag.

  Review of 19/11/2022, following an experience of 03/11/2022 by GEORGIA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was very easy and safe

  Review of 19/11/2022, following an experience of 02/11/2022 by POPPY P. *

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• 5 / 5

  

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  Facil, practico y comodo

  Review of 15/11/2022, following an experience of 07/11/2022 by ANDREW H. *

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• 5 / 5

  

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  Very useful and smart!

  Review of 15/11/2022, following an experience of 07/11/2022 by REBECCA K. *

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• 5 / 5

  

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  accessible and easy to use

  Review of 15/11/2022, following an experience of 07/11/2022 by ETHAN E. *

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• 5 / 5

  

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  everything ok

  Review of 15/11/2022, following an experience of 01/11/2022 by MATILDA J. *

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• 5 / 5

  

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  Absolutely amazing so easy to use. I would highly recommend.

  Review of 15/11/2022, following an experience of 30/10/2022 by ANDREW H. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The entry code of the front door did not work. After 15 scary minutes and many times entering the code again and again the door opened.

  Review of 15/11/2022, following an experience of 30/10/2022 by JAMES P. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  thank you for your message DJC We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.

• 5 / 5

  

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  Very good, really helped me make the most of the limited time I had in Paris

  Review of 15/11/2022, following an experience of 04/11/2022 by CALLUM O. *

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• 5 / 5

  

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  Super

  Review of 15/11/2022, following an experience of 03/11/2022 by FINLEY R. *

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• 5 / 5

  

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  handy and useful!

  Review of 15/11/2022, following an experience of 31/10/2022 by KARL P. *

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• 5 / 5

  

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  Everything went smoothly. Highly recommend this company.

  Review of 15/11/2022, following an experience of 05/11/2022 by TARA L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It's quick and self service. If you read the instructions right you will not have a problem. They emphasise their opening and closing time and as it is all automated, don't expect them to wait for 5 minutes additional. The size to keep luggage was alright - I could fit one large bag in one and in the second I fit medium size + small (x2).

  Review of 15/11/2022, following an experience of 04/11/2022 by JADE G. *

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• 5 / 5

  

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  great

  Review of 15/11/2022, following an experience of 02/11/2022 by CANDICE W. *

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• 1 / 5

  

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  Terrible experience. The locker was broken, actually sign-posted as broken, and customer support did not answer when we called. They sent a text message, however we received it late, after we had already left our luggage with a competitor. They also claimed that the locker was not sign-posted as broken, however we took a photo of the sign and sent it to them. The locker was defective and without staff onsite, Citylocker could not provide a solution. We therefore, at last-minute, had to find another solution to store our luggage for the day. More recently, we sent two emails to CityLocker asking for a refund and, after several days, they did not reply to our emails. We therefore needed to dispute the charge with our card company, who provided a refund to us.

  Review of 15/11/2022, following an experience of 31/10/2022 by ELLA J. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hello Editing your comment shows even more the fact that your comment has nothing constructive but it is just made to harm us... you have to work for a competitor and it's not very good to do that... You claim to have taken a photo and have proof that the locker is indicated as broken ... I think you have misread the indication present on the locker (in English and French) which just indicates that to close the door it just lift the door a little so that the lock fits into the notch .... It is useless to lie and invent a story for your pleasure to harm us. It was enough to reply to the SMS you received immediately when you called .... something you did not do so our hotline could not answer you .... You claim to have had to oppose your payment and that the bank agreed with you .... the truth is that the bank closed the dispute because you had already been reimbursed. But we don't blame you, we accept that you can vent your anger for not having read the postings and not having responded to the message sent by our hotline to help you. We don't blame you, we're sad but that's life you need to vent your anger in public...

• 5 / 5

  

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  Very easy to access from the station

  Review of 12/11/2022, following an experience of 31/10/2022 by HOLLIE S. *

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• 5 / 5

  

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  easy to use, fair price

  Review of 12/11/2022, following an experience of 27/10/2022 by PATRICK W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good opportunity to store luggage on arrival or departure day while visiting the Tour Eiffel and explore the neighbourhood. Easy to access, easy to handle, fast to be booked. Highly recommend and would definitely do it again!

  Review of 12/11/2022, following an experience of 02/11/2022 by CRAIG A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Nice and spacious locker

  Review of 12/11/2022, following an experience of 03/11/2022 by JIM B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very very helpful if you want to move freely. Totally safe.

  Review of 12/11/2022, following an experience of 27/10/2022 by KEVIN R. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Location was alright and the instructions were easy to follow. But 12€for not even half a day is quite a lot...

  Review of 12/11/2022, following an experience of 28/10/2022 by ANDY A. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hello, thank you for sharing your opinion, It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.

• 3 / 5

  

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  I found it was very expensive (way more than the advertising said: 15€ per locker, when the ad stated "from 2€"). But we were already there with our luggage, so we paid for it. Instructions were not clear enough and we did not know how to operate. Fortunately, with other people's help we were able to figure it out. When we picked up our luggage, we had to help other people with the same problem. On the positive side, the place was fine and the lockers in very good condition.

  Review of 12/11/2022, following an experience of 31/10/2022 by CALLUM C. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hello, thank you for sharing your opinion, The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.

• 4 / 5

  

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  Good

  Review of 05/11/2022, following an experience of 30/10/2022 by MIA T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The locker worked great for me and my friends. I felt that my things were safe while I was gone.

  Review of 05/11/2022, following an experience of 30/10/2022 by SUZANNE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very convenant & safe...I highly recommend!

  Review of 05/11/2022, following an experience of 30/10/2022 by HARVEY B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The only point of feedback is that I would also like to be able to pay by card. Not only by creditcard.

  Review of 05/11/2022, following an experience of 30/10/2022 by LEAH C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  It was very convenient. However, I had to redo the code many times to open the store door. That made us very uneasy. Is the connection bad?

  Review of 05/11/2022, following an experience of 28/10/2022 by TARA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Pricey but great

  Review of 05/11/2022, following an experience of 28/10/2022 by AMELIA P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Clean, safe, easy to use and a definite winner of a way to store luggage in Paris. Highly recommended.

  Review of 05/11/2022, following an experience of 28/10/2022 by IMOGEN T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy booking, cheap.

  Review of 05/11/2022, following an experience of 27/10/2022 by ELEANOR B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use

  Review of 05/11/2022, following an experience of 23/10/2022 by WAYNE M. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order