Customer reviews for citylocker.paris

Customer reviews

• 4 / 5

  

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  Well located and secure. The keypads on the door and outside were pretty temperamental so required several attpts at code entry but I read this was the case so expected that. Otherwise was convenient & easy to book. Would use again

  Review of 01/03/2023, following an experience of 22/02/2023 by PATRICIA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It’s easy to find and use, really helps to avoid carrying luggage all day. It worth the money.

  Review of 01/03/2023, following an experience of 23/02/2023 by MIA A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good location, very well labeled with entry and lock code procedures, clean and well maintained. Would definitely use again

  Review of 01/03/2023, following an experience of 19/02/2023 by JOHN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Really easy and secure. Codes for the door and lockers messaged to me, only a 10 minute walk ( if that) from the metro (chateau Les Halle's). 2 cabin cases and 2 ruck sacks easily fit in 1 locker.

  Review of 28/02/2023, following an experience of 15/01/2023 by TONY W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The booking web app is easy to use. The passwords immediately arrived on my cell phone: one is for the front door, the other for opening the locker. The last digits of the pw identify the assigned locker.

  Review of 28/02/2023, following an experience of 21/02/2023 by PAULINE L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use and access. Lockers felt secure.

  Review of 28/02/2023, following an experience of 22/02/2023 by DARREN P. *

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• 5 / 5

  

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  Easy to order, good price, website explanatory re locker sizes.

  Review of 28/02/2023, following an experience of 14/02/2023 by SUZANNE W. *

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• 5 / 5

  

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  Excellent assistance and system, highly recommend!

  Review of 28/02/2023, following an experience of 14/02/2023 by ELLIE L. *

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• 5 / 5

  

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  Servicio muy bueno. No lo conocía y seguro repetiremos

  Review of 28/02/2023, following an experience of 16/02/2023 by MIKE P. *

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• 5 / 5

  

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  Worked great! Perfect location and easy to use the lockers.

  Review of 28/02/2023, following an experience of 22/02/2023 by KARL C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  the place was nice

  Review of 28/02/2023, following an experience of 13/02/2023 by HARRISON M. *

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• 5 / 5

  

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  Servizio fondamentale per chi non ha la possibilità di allungare check-in o check-out nelle strutture ricettive

  Review of 28/02/2023, following an experience of 19/02/2023 by PATRICIA W. *

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• 5 / 5

  

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  Tutto perfetto, veramente un servizio ottimo

  Review of 28/02/2023, following an experience of 18/01/2023 by ALEXA W. *

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• 5 / 5

  

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  Easy to navigate

  Review of 28/02/2023, following an experience of 16/02/2023 by ALFIE K. *

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• 4 / 5

  

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  It was difficult to find, but the rest was excellent.

  Review of 28/02/2023, following an experience of 15/02/2023 by EDWARD C. *

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• 5 / 5

  

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  Lugar fácil de llegar, los compartimientos son amplios, nosotros colocamos 3 maletas de cabina y 1 mochila perfectamente. Te pasan por SMS códigos para la puerta y para el compartimiento. Estaba todo muy limpio.

  Review of 28/02/2023, following an experience of 20/02/2023 by KARL B. *

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• 5 / 5

  

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  Excelent location and excelent service!

  Review of 28/02/2023, following an experience of 16/02/2023 by HOLLIE R. *

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• 5 / 5

  

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  Very close to metro. Felt 100% safe.

  Review of 28/02/2023, following an experience of 14/02/2023 by SABRINA K. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  There should be much clearer instructions especially regarding more than one locker, and there is no easy way to contact customer service in english. The locker was large ebough to fit in a large suitcase and after understanding how it works with multiple lockers worked just fine

  Review of 28/02/2023, following an experience of 07/02/2023 by JENNIFER C. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message unless emergencies. The locker size is clearly indicated on the website as well as the number of luggage it can feet but it is difficult for us to give an advise as we do not see your luggage; we can just give a recommandation. We will work on improving the given information and once agin thank you for using city locker and we will work on getting your 5 stars next time.

• 5 / 5

  

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  Reserva rápida e fácil. Bom serviço. Funcionou muito bem.

  Review of 28/02/2023, following an experience of 18/02/2023 by ELLA B. *

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• 5 / 5

  

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  very useful!!

  Review of 28/02/2023, following an experience of 18/02/2023 by JOEL L. *

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• 5 / 5

  

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  Very good all

  Review of 28/02/2023, following an experience of 19/02/2023 by GARY P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  It was easy to place the order. Be aware that it is only open 8 am to 10 pm.

  Review of 28/02/2023, following an experience of 28/01/2023 by FREDDIE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This place is a Live saver especially since the majority of places like hotels and AirB&B's does not let you in before 3pm. So we arrived early in the morning and had a whole lot of time to wait before check in so by storing our huge luggages (we reserved 2 lockers) we were then able to freely walk and explore Paris especially the Eiffel Tower while we were waiting to check in. A very productive use of our time.

  Review of 28/02/2023, following an experience of 15/01/2023 by ALEXANDER W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Convenient for emergencies as I could not find a hotel to stay and needed a place to store my luggage.

  Review of 28/02/2023, following an experience of 17/02/2023 by CHLOE E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service, easy to find location, central location, high security, no fuss, no hassle, just lunch in the secure code and access your locker, timings till 10 also helpful

  Review of 28/02/2023, following an experience of 20/02/2023 by MELISSA G. *

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• 5 / 5

  

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  Great location, very easy, fair price.

  Review of 28/02/2023, following an experience of 21/02/2023 by NICK B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very straight forward and announced measurements for suitcases were accurate.

  Review of 28/02/2023, following an experience of 24/12/2022 by ISAAC Y. *

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• 5 / 5

  

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  Servizio fondamentale per chi viaggia con bagagli piccoli come trolley e zaini per non doverli portare con sé tutto il giorno

  Review of 28/02/2023, following an experience of 15/02/2023 by EVELYN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything worked perfectly.

  Review of 28/02/2023, following an experience of 15/02/2023 by LEWIS A. *

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• 5 / 5

  

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  Perfect - exactly what we needed. Not sure why people are complaining about the keypad - we found it incredibly straightforward to use. Recommended 👍

  Review of 28/02/2023, following an experience of 05/02/2023 by FINLEY R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy and fast booking and access. Once I booked online I was sent the code immediately to get into the lockers. The location is ideal for us because it is right next to the Paris Gare l’Est train station (5 min walk). My only minor complaint is that the locker had foul smell. It wasn’t so strong that it left our belongings with the same odor but it was unpleasant to open the locker when dropping/picking our belongings.

  Review of 27/02/2023, following an experience of 15/02/2023 by JOEL M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good

  Review of 27/02/2023, following an experience of 11/02/2023 by FAYE S. *

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• 5 / 5

  

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  Es war sehr praktisch und funktionierte wunderbar

  Review of 27/02/2023, following an experience of 15/02/2023 by OWEN W. *

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• 3 / 5

  

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  Le système fonctionne bien mais est très cher

  Review of 27/02/2023, following an experience of 05/02/2023 by ELSIE S. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hello Vincent, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.

• 5 / 5

  

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  Very easy to find . Code given to unlock . Plenty of room for our 5 backpacks (normal size ) . Had no worries leaving our stuff there

  Review of 20/02/2023, following an experience of 14/01/2023 by NATHAN K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy to use and reliable, but the access was a little difficult for a first-time visitor.

  Review of 19/02/2023, following an experience of 12/02/2023 by LAYLA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Really good

  Review of 19/02/2023, following an experience of 25/01/2023 by JODIE G. *

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• 5 / 5

  

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  オンラインで簡単に予約ができて、とても便利でした。利用方法もわかりやすかったです。

  Review of 19/02/2023, following an experience of 09/02/2023 by YASMINE P. *

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• 5 / 5

  

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  Perfect

  Review of 19/02/2023, following an experience of 13/02/2023 by FRED K. *

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• 5 / 5

  

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  Il sito è molto intuitivo, la prenotazione è stata facile e veloce. La mail contiene tutte le indicazioni necessarie e si capisce subito come ci si deve muovere.

  Review of 18/02/2023, following an experience of 19/12/2022 by YVONNE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very close to the Eiffel Tower. Easy to open the door and locker with the password. The locker was big enough.

  Review of 18/02/2023, following an experience of 12/02/2023 by ISABELLA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Se nota que había mucha seguridad

  Review of 17/02/2023, following an experience of 12/02/2023 by LEANNE D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use. Good location

  Review of 17/02/2023, following an experience of 12/02/2023 by LOGAN H. *

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• 4 / 5

  

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  Registration on site is not great, but if there is necessary. You have to tell it before i will start booking :)

  Review of 17/02/2023, following an experience of 12/02/2023 by SAMANTHA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  excelent; the locker has enought space for 3 cabinet luggage; the space is clean and seem safe. it was my first experience and for sure i will use it again.

  Review of 16/02/2023, following an experience of 05/02/2023 by LOLA W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  gsdg

  Review of 16/02/2023, following an experience of 10/02/2023 by SAMUEL O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything was nice.

  Review of 15/02/2023, following an experience of 08/02/2023 by STEFAN G. *

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• 5 / 5

  

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  It was very straightforward. Booked it and I was able to use the locker in less than a minute.

  Review of 14/02/2023, following an experience of 04/02/2023 by JACOB J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Tutto ok

  Review of 14/02/2023, following an experience of 02/02/2023 by JOANNE H. *

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• 5 / 5

  

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  Practical!

  Review of 14/02/2023, following an experience of 05/02/2023 by JADE H. *

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• 4 / 5

  

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  The service is good, works well, but it is too expensive, you should have an option to pay by hours

  Review of 14/02/2023, following an experience of 09/02/2023 by ALEXANDER A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Clean space, I was expecting someone to be onsite, but the directions were very easy to follow to access the space.

  Review of 14/02/2023, following an experience of 24/01/2023 by CHARLOTTE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good access and usefle

  Review of 14/02/2023, following an experience of 08/02/2023 by ZOE H. *

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• 5 / 5

  

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  Really easy to book and use.

  Review of 13/02/2023, following an experience of 07/02/2023 by RYAN B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect, easily to enter. All our lugage fit. Really close to Garde de Nord, so that was handy. Would use it again for sure!

  Review of 12/02/2023, following an experience of 03/02/2023 by JEREMY C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very clear information on the website and easy to book and pay.

  Review of 11/02/2023, following an experience of 02/02/2023 by ABIGAIL W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Huge locker easily fitted 4 carry ons. Hassle free

  Review of 11/02/2023, following an experience of 05/02/2023 by HEATHER S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Eventually it did its job as expected and our luggage was kept there for several hours. However, although we were sent a text with a password for the door and another one for the locker itself: The entrance door could be opened just by pushing it, so no extra security layer, and when it comes to the locker, we spent a good 15 minutes trying to understand what we were doing wrong and the locker wouldn’t open. Eventually after many attempts where we were literally inserting the same code again and again, all of a sudden the locker did us the favour and opened.

  Review of 11/02/2023, following an experience of 06/02/2023 by LEWIS R. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Thanks for your comment and having used our service. The day you booked we were facing a technical problem with the door. During this period the controls with the video had been increased in order to check and ensure the sécurisation of your belongings. Now the problem is fixes:). Sorry for this problem you have had be sure we do all our best every day to guaranty a high level of sécurisation on your luggage.

• 5 / 5

  

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  Easy and fast

  Review of 10/02/2023, following an experience of 03/02/2023 by LEE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  loooove it

  Review of 10/02/2023, following an experience of 05/02/2023 by SUZANNE L. *

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• 4 / 5

  

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  Excellent service and it was convenient to put the suitcase in the box. I don't put excellent only because we had problems with the entrance door, once the code sent was entered it did not open immediately. After a few calls it worked.

  Review of 10/02/2023, following an experience of 05/02/2023 by MARIA L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  All was ok

  Review of 09/02/2023, following an experience of 21/01/2023 by NATALIE S. *

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• 5 / 5

  

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  Very quickly and comfortable!

  Review of 09/02/2023, following an experience of 03/02/2023 by NATALIE W. *

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• 5 / 5

  

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  Very easy to book online and great instructions. Also good instructions how to get in etc.

  Review of 09/02/2023, following an experience of 24/01/2023 by LINDA T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good price for the amount of space given in a great spot close to Roissy airport bus.

  Review of 09/02/2023, following an experience of 01/02/2023 by KIRSTEN C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Buena ubicación muy cerca De la Torre Eiffel.Fácil acceso y buena seguridad.Me cupo 3 maletas pequeñas y una mochila pequeña.Recomendable.

  Review of 09/02/2023, following an experience of 28/01/2023 by DAISY B. *

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• 5 / 5

  

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  good place,safety,good price

  Review of 09/02/2023, following an experience of 23/01/2023 by KEELEY C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  We couldn't open the door at the beginning, so we tried several times. For the rest, perfect! I recommend it.

  Review of 09/02/2023, following an experience of 23/01/2023 by STACEY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  fast and easy to use service. I recommend it strongly

  Review of 09/02/2023, following an experience of 25/01/2023 by EILEEN L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Website was very easy to navigate and directions to access the locker were very clear.

  Review of 09/02/2023, following an experience of 30/01/2023 by JAKE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Eccellent service, we spent all the last morning visiting Paris without carrying our heavy bags. Registration was very quick and security of baggages is guaranteed.

  Review of 09/02/2023, following an experience of 29/01/2023 by JACKSON L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything gone very well ! It was easy to use and very comfortable. The locker have a lot of space and it was very secure

  Review of 09/02/2023, following an experience of 23/01/2023 by WAYNE F. *

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• 5 / 5

  

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  All good !

  Review of 09/02/2023, following an experience of 29/01/2023 by YVETTE R. *

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• 5 / 5

  

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  Great! Simple, smooth clean and safe!

  Review of 09/02/2023, following an experience of 25/01/2023 by JAMES S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfectly organised!

  Review of 09/02/2023, following an experience of 23/01/2023 by DEAN R. *

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• 5 / 5

  

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  Simple abs straight forward. The only negative is no refund policy if plans change.

  Review of 09/02/2023, following an experience of 24/01/2023 by MATTHEW R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site was easy to use. The first time I purchased a locker here I did it last minute by smartphone while standing in front of the building. It only took a minute or two after the credit card transaction for the key code for the door to activate.

  Review of 09/02/2023, following an experience of 23/01/2023 by KYLE W. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The code is very obvious, so I worry people could guess any code’s locker and steal what’s inside.

  Review of 09/02/2023, following an experience of 24/01/2023 by ADELE W. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hello Romane, Thank you for your opinion, Regarding the code for the lockers, please notice that every customer has an individual code and for the several days booking, the code for each person changes everyday. Your luggages safety is our priority. CityLocker's Team wishes you a great day and hope to see you again in one of our storages.

• 4 / 5

  

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  Very practical & useful.

  Review of 09/02/2023, following an experience of 27/01/2023 by TIFFANY W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good

  Review of 07/02/2023, following an experience of 26/01/2023 by DENNIS T. *

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• 5 / 5

  

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  Great service and easy to use

  Review of 07/02/2023, following an experience of 27/01/2023 by SHANNON D. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  good, a bit expensive

  Review of 07/02/2023, following an experience of 28/01/2023 by KELLY W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Eu gostei da experiência, mas quando estava contratando a tela recarregou e peguei outro endereço sem querer. Mandei solicitação pra cancelar e ninguém respondeu.

  Review of 07/02/2023, following an experience of 28/01/2023 by ROSS B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good.

  Review of 07/02/2023, following an experience of 28/01/2023 by GORDON R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was easy and comfortable to make the reservation and payment for the locker service. Confirmation came prompt and reliable.

  Review of 07/02/2023, following an experience of 08/12/2022 by ANDREW E. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I could not believe that my locker password was same as the main door password. Are you fking kidding me?

  Review of 07/02/2023, following an experience of 24/01/2023 by AMBER S. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hello Hong, Thank you for opinion, the locker code and the door code are not exactly the same, you have two more numbers and one additional # for the locker code, they are personal for each person and are changing everyday. We hope to see you again in one of our storages very soon ! Have a nice day.

• 5 / 5

  

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  Excellent service

  Review of 06/02/2023, following an experience of 25/01/2023 by HEATHER S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Super easy and fast to book. I booked 3 locers for my 5 bags. Convenient location. Easily can store 3 carry on bags in 1 locker. Easily can open and lock multiple times. Secured and safe. Hope to rebook on my next visit to Paris.

  Review of 06/02/2023, following an experience of 24/01/2023 by DONNA J. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I mistakenly booked for 25th January instead of 25th February and asked Support whether the booking could be changed but have had no reply. I have now made a separate booking for 25th February and have asked Support whether I may have a refund for the January booking. I have had no reply whatsoever and am very disappointed.

  Review of 06/02/2023, following an experience of 27/12/2022 by KARLIE W. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hello Alan, Sorry for the late answer, we are actually making the refund for your January 25th booking, you will receive it very soon. We hope to see you again in one of our storages very soon, have a great day !

  Answer by Karlie W

  

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  Thank you. Much appreciated.

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• 5 / 5

  

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  Perfect

  Review of 01/02/2023, following an experience of 21/01/2023 by ISABELLE P. *

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• 3 / 5

  

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  It Was fine but expensive

  Review of 01/02/2023, following an experience of 16/01/2023 by SABRINA M. *

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• 5 / 5

  

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  facil de usar, buen precio lockers comodos

  Review of 01/02/2023, following an experience of 24/01/2023 by LINDA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great location , easy to find and communication was perfect , received a text immediately after payment giving very detailed directions and door code numbers which worked perfectly. Great service and good value .Lockers are very big , easily fit it 4 rucksacks or other smaller type cases

  Review of 01/02/2023, following an experience of 22/01/2023 by JACK M. *

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• 4 / 5

  

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  Good locations and services.

  Review of 01/02/2023, following an experience of 22/01/2023 by DYLAN H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very convenient and well managed.

  Review of 01/02/2023, following an experience of 24/01/2023 by DONNA R. *

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• 5 / 5

  

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  Easy booking.

  Review of 01/02/2023, following an experience of 21/01/2023 by OLIVIA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect

  Review of 01/02/2023, following an experience of 12/01/2023 by DAN R. *

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• 5 / 5

  

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  Good

  Review of 01/02/2023, following an experience of 11/01/2023 by ANNA E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Supereasy to book online and one box can fit 1 big check-in luggage and 1 carry-on.

  Review of 01/02/2023, following an experience of 22/01/2023 by YVETTE M. *

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Reviews displayed in chronological order