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Review Summary
City Locker offers a secure and user-friendly luggage storage solution. Customers appreciate the spacious lockers, easy online booking, and convenient locations. The service is viewed as excellent, with reasonable prices for the value provided.
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A. A.
26 Apr 2022
Verified revieweasy to use
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A. A.
26 Apr 2022
Verified reviewAccidentally chose wrong location. Requested a voucher for another use or refund. No one bothered to get back to me. Bad service when there is no customer service. Would not recommmend.
Reply from citylocker.paris
Hello the service is neither refundable nor modifiable as indicated in our general conditions of sale that you have validated and in the FAQs We have sent you an email to confirm this.
Reply from A. A.
Yes; and you still have terrible customer service. You only reached out, because I put in a true review, of my experience. Did not take the time before. We just disagree on what is “customer service,” and perhaps a business model that allows for mistakes?
Reply from citylocker.paris
there is a hotline available from 8 a.m. to 10 p.m. daily. you have not contacted the hotline. you sent an email and we replied the same thing. we understand that the answer does not suit you but it is clearly indicated when ordering all the information
Reply from A. A.
I tried the telephone number the day of and no one answered. I emailed, which is what the next logical step was. You are spending an inordinate amount of time on this; too bad the same energy was not evident when I needed help. I am sure you have many happy customers. I am not one of them.
Show exchanges Hide exchanges -
A. A.
26 Apr 2022
Verified reviewvery easy, yet extremely expensive for a couple of hours.
Reply from citylocker.paris
Hello, our hotline answers you systematically by voice or by sms. Thank you for looking at your texts and replying to them ;)
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A. A.
24 Apr 2022
Verified reviewThey have an hotline, where no one answer when needed.
Reply from citylocker.paris
Hello and thank you for your message. our hotline is available from 8 a.m. to 10 p.m. every day. in case people are online we send you a text to ask you how to help you. you just have to answer it to get your answer ;)
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A. A.
24 Apr 2022
Verified reviewSuper easy! A life saver for us when we had to check out early but didn’t leave until the evening. Clean, secure, all the good things
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A. A.
24 Apr 2022
Verified reviewVery easy to book. Super convenient and easy to store our luggage. Would definitely use again!
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A. A.
24 Apr 2022
Verified reviewGood
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A. A.
24 Apr 2022
Verified reviewVery good. The on-line experience was clear, simple to follow and making a reservation was a cinch. It all had some positive reviews which made us first time users select this from the competition which was listed ahead of City Locker.
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A. A.
24 Apr 2022
Verified reviewVery easy to book; once booked, the details came through in a text which meant I had them to hand when I needed to use the lockers.
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A. A.
24 Apr 2022
Verified reviewToo expensive
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A. A.
24 Apr 2022
Verified reviewMe encanto, muy fácil y seguro
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A. A.
24 Apr 2022
Verified reviewJust what we needed and everything worked as advertised
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A. A.
23 Apr 2022
Verified reviewEasy to use, Login via Google Account Smart, Little Time Delay After Order
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A. A.
22 Apr 2022
Verified reviewVery much better than train station storage!
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A. A.
22 Apr 2022
Verified reviewI took the money for 24 hours), but I only used it for 4 hours (2 boxes). and the money was not returned
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A. A.
22 Apr 2022
Verified reviewGreat service,just £10 all day safe locking service,thank you
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A. A.
22 Apr 2022
Verified reviewEasy to book and access lockers. Super simple!
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A. A.
15 Apr 2022
Verified reviewExcellent service, central, safe
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A. A.
15 Apr 2022
Verified reviewReally simple process, no issues, secure and good location if getting the train to CDG airport.
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A. A.
14 Apr 2022
Verified reviewGreat idea, easy to Use and convenient.
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