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Review Summary
City Locker offers a secure and user-friendly luggage storage solution. Customers appreciate the spacious lockers, easy online booking, and convenient locations. The service is viewed as excellent, with reasonable prices for the value provided.
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A. A.
8 Apr 2022
Verified reviewConvenient and easy to use!
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A. A.
8 Apr 2022
Verified reviewWorked well from website but quite expensive if you only need it for a few hours.. like I did!
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A. A.
8 Apr 2022
Verified reviewExcellent!
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A. A.
8 Apr 2022
Verified reviewVery confusing system, does not work - I paid but did not receive my code automatically. No real support. I do not recommend at all!
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A. A.
8 Apr 2022
Verified reviewReally easy to use and great not lugging stuff around paris. You get texted a code to your phone and it’s very near the station.
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A. A.
8 Apr 2022
Verified reviewOttimo, facile e veloce! Lo riutilizzerò!
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A. A.
7 Apr 2022
Verified reviewEasy to use, quick to book. Very nice. Should be all over
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A. A.
7 Apr 2022
Verified reviewUnfortunately this company seems unable to offer a professional service-level.
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A. A.
7 Apr 2022
Verified reviewGood location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... :-) All in all, thanks for the service, but also be open to new ideas how to improve it!
Reply from citylocker.paris
Hello and thank you for your feedback. As soon as you contacted us, we checked and texted you the codes within 5 min. You tell us that the service is not easy to use, we are sorry that you did not see the posters above the external keyboard to tell you how to type your code on the keyboard, then the poster above of the keypad inside to open your locker, without forgetting the poster indicating the telephone number of the hotline which is also located just below the keypad. All posters are of course in French and English. We also remind you that everything is clearly indicated in the email you receive with the codes. We note your reflection on the improvement of the service we will install posters with drawings to explain how to type its code on the keyboard.
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A. A.
2 Apr 2022
Verified reviewVery convenient and easy to use
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A. A.
2 Apr 2022
Verified reviewEasy to use.. very good!
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A. A.
2 Apr 2022
Verified reviewGreat service and great location. Reasonable rate.
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A. A.
2 Apr 2022
Verified reviewEasy to manage, very suitable solution if you travel with your backpack f.e.
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A. A.
2 Apr 2022
Verified reviewSecure and easy to use
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A. A.
2 Apr 2022
Verified reviewI was able to reserve and pay for a locker one day in advance and had no issues with the booking. Very simple and easy!
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A. A.
2 Apr 2022
Verified reviewGood service. I would give 5* but I took one star because it is expensive and it did not give the option to store for a couple of hours. You pay the same for the whole day or for 30'.
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A. A.
2 Apr 2022
Verified reviewThe locker did not close, it was clearly broken. There was shown an "emergency number" between 8:00 and 22:00. We called three times between 11:20 and 11:50, but no one picked up the phone. So, we put our luggage in a different locker. We sent a message and received answer: 'just close it slowly, no problem'. It clearly did not close and was broken. So, the person texted us that a mechanic would look at the problem. We asked for a refund. Subsequently, we did not hear back. The point of a city locker is to avoid having a hassle with lugage and be able to visit a city without trouble. This clearly did not work and the subsequent service was bad.
Reply from citylocker.paris
Hello, thank you for your feedback which does not reflect the experience you had. I will remind you how your experience went. You called the Hotline at 10.58 a.m. and you received a text message which you answered. You informed us that you were unable to close your locker, we checked and you opened the locker twice... you informed us that you had reserved a 2nd locker, we sent a technician on site who found that the locker was fully operational since it was closed when he arrived. Our hotline has answered you and informed you of the situation. we are not responsible for the fact that you order a 2nd locker before our hotline manages your file and even before having contacted us.
Reply from A. A.
This is certainly not true. We had a reservation for locker 12. Tried indeed to open it twice as the locker did not work. Then we called several times and the phone was not answered. Only then did we book locker 23 because it took way too long. A "hotline" is a line that should be picked up, pretty clear isn't it. I am really flabbergasted I even have to make this argument. Then we texted and got into an impolite type of conversation comparable to the way you are responding right now. In the afternoon I came back to the locker. Locker 12 was still broken and could not be closed. I am sure about that and doubt whether a technician went there.
Reply from citylocker.paris
your opinion does not reflect the truth but after we understand that your ego is affected. I can trace your passage minute by minute and you will see that our description of the situation reflects the facts. wickedness has no place in this world.
Reply from A. A.
I am just amazed by this. Good luck and peace!
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A. A.
2 Apr 2022
Verified reviewExpensive
Reply from citylocker.paris
Hello, the price is per day for a locker. You can put 3 cabin suitcases per locker which makes us the cheapest rate in Paris for a piece of luggage.
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A. A.
29 Mar 2022
Verified reviewneed more flexible rates for less hours
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A. A.
29 Mar 2022
Verified reviewCity Locker is really easy and fast to use. In my opinion though, it’s kinda overpriced. I paid for one day 12€ (and on a Sunday 15€).
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