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Review Summary
City Locker offers a secure and user-friendly luggage storage solution. Customers appreciate the spacious lockers, easy online booking, and convenient locations. The service is viewed as excellent, with reasonable prices for the value provided.
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A. A.
29 Mar 2022
Verified reviewPerfect
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A. A.
29 Mar 2022
Verified reviewMaking a reservation for the day was simple and straightforward. I received a code for the locker immediately via text message.
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A. A.
29 Mar 2022
Verified reviewWe booked the locker 8 months in advance and we were sent a code with letters as the door code and locker code. When we arrived, we couldn't enter because the lock only accepts numbers (there isn't anyone around, it's a place where you enter with that code). We thought that it was an alphanumeric code but it looks like we received an error message ("BAD") where the code should have been. We came to the locker on a Sunday, encounter the problem (9:30), and tried calling the "hotline" several times just to be answered by an automatic message and an automatic SMS. After 45 minutes we decided that it was best to leave and try to visit the city with our luggage (it was quite uncomfortable because we were traveling with our child). We also sent an email at 9:45 that was answered at 11:30 just to tell us that we should have called the hotline (we did, it was cold). In our opinion, the website shouldn't send any letters or errors when the code should be. It's misleading and you only found out at the door. Secondly, the codes should be found under your account on the website. They are only sent once in an email and if you delete or miss that email, you cannot enter (a couple came when we were waiting and had to leave because they couldn't find the email and there was no reply via email or phone). And lastly, when the place is open, there should be a direct and fast way of communicating with someone. When you hire a service like this, most of the time you are just trying to visit the city for a few hours. Most of the people cannot be in front of the building for 2 or 3 hours just waiting for an answer. I had a reimbursement the next day (although I had to pay the Paypal fees). I hope my comments help improve the service.
Reply from citylocker.paris
Hello, there was a technical incident during your visit following a bad code and we apologize for it. The hotline replied to you by message to which you did not reply. Our sales department not being present on Sunday they answered you by email and made the refund and made you a commercial gesture. The paypal fees are borne by the seller, you have no fees on your payment .... we have reimbursed you today. Your note and your comment are not only intended to denigrate the service, you do not leave the right to a technical problem knowing that you have not either responded to the text message from our hotline to help you.
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A. A.
29 Mar 2022
Verified reviewSomehow we lost the codes to our locker. City Locker responded to our email within minutes and resent our code.
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A. A.
29 Mar 2022
Verified reviewVery very good
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A. A.
22 Mar 2022
Verified reviewEasy to order online
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A. A.
22 Mar 2022
Verified reviewI felt all my stuff was safely stored during the day I had to spend all around Paris. Great service!
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A. A.
21 Mar 2022
Verified reviewWith a Eurostar due to leave Paris at 2pm, we wanted to spend the morning in Versailles but didn't want to cart our luggage there and back. After a quick Google search, we found citylocker within a 10minute walk from where we were staying. I paid online and had a text within seconds with the details or the address and the codes for the locker. The address was not as it seemed on the map on the website, and was actually further from our place than expected, but it wasn't too much of an issue. We got there, got in easily and set our stuff in the large lockers. These really are big enough for several bags, but be warned if you get a top row (you cannot specify) - you could struggle to life heavy bags up there. It was perfect for what we needed, though, and I would definitely use again if I was in need!
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A. A.
21 Mar 2022
Verified reviewUtilizamos éste servicio mis amigas y yo el día que llegamos a París porque el check-in del hotel era tarde y quedamos súper contentas, tanto que volvimos a utilizarlo el día que marchabamos para aprovechar aún más de la ciudad de París sin tener que arrastrar la maleta por todos lados. La capacidad de una cabina es bastante grande, nos entraron 3 maletas de cabina y una mochila. Asique el precio del taquillero a repartir entre 3 merece totalmente la pena. Recomendable al 100%
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A. A.
21 Mar 2022
Verified reviewVery easy process- we did need to get 2 more lockers to fit our luggage-
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A. A.
21 Mar 2022
Verified reviewI really appreciated having this service. It enabled me to travel lighter in the city until it was time to leave the city and pick up my baggage.
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A. A.
20 Mar 2022
Verified reviewIt was easy. Practical and ordered.
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A. A.
20 Mar 2022
Verified reviewEasy to use. Just make sure to read the instructions carefully.
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A. A.
20 Mar 2022
Verified reviewSimple and smooth process - would recommend
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A. A.
20 Mar 2022
Verified reviewGood value for the money and it's really close to the Eifel Tower.
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A. A.
20 Mar 2022
Verified reviewVery friendly and easy to use, it was a very good experience
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A. A.
20 Mar 2022
Verified reviewIt was a great experience, essay to find, good location and very independent check in and out.
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A. A.
20 Mar 2022
Verified reviewEasy to use and worked out very well for us
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A. A.
20 Mar 2022
Verified reviewVery easy to use! Would 100% use again
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A. A.
20 Mar 2022
Verified reviewEasy to reserve online, the lockers were big and the instructions were simple.
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