Customer reviews for cowlingandwilcox.com

Customer reviews

• 5 / 5

  

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  Very quick delivery. Easy to place an order

  Review of 22/03/2025, following an experience of 18/02/2025 by BRENDA H.

• 4 / 5

  

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  My first order from them and I expected swifter service. When I phoned ( having had. no reply to my first call, I was told that there has been warehouse problems and only 2 people to answer calls. I then got excellent service after the contact, plus a voucher towards my next order.

  Review of 22/03/2025, following an experience of 19/02/2025 by JUDY H.

• 5 / 5

  

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  Quick delivery good value

  Review of 22/03/2025, following an experience of 20/02/2025 by CLARE B.

• 5 / 5

  

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  Delivered on time, well packaged and no problems

  Review of 22/03/2025, following an experience of 21/02/2025 by LINDA P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Products arrived neatly packaged. I was kept informed of the delivery date. Would recommend this firm.

  Review of 22/03/2025, following an experience of 20/02/2025 by CAROL B.

• 5 / 5

  

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  The products I ordered arrived quickly and were appropriately packaged. I use these sketchbooks every day and these were the best price I have found them anywhere. I will definitely be ordering again.

  Review of 22/03/2025, following an experience of 21/02/2025 by AMANDA J.

• 4 / 5

  

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  Would have liked update on expected delivery time

  Review of 22/03/2025, following an experience of 20/02/2025 by MARGARET S.

• 5 / 5

  

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  Very good quality products will buy again from them thank you

  Review of 22/03/2025, following an experience of 21/02/2025 by ANNA B.

• 5 / 5

  

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  I use the easels as a stand for my numerous pieces of music art/memorabilia that I have and they do a fabulous job and a good talking point!!

  Review of 22/03/2025, following an experience of 22/02/2025 by MARK S.

• 5 / 5

  

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  The site was very easy to use....But I was most impressed with regular friendly emails keeping me informed of anticipated delivery. First rate........will certainly be ordering again

  Review of 22/03/2025, following an experience of 18/02/2025 by MARK E.

• 5 / 5

  

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  The service I have received has been faultless.

  Review of 22/03/2025, following an experience of 21/02/2025 by AMANDA J.

• 5 / 5

  

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  I found the paint I was after at a great price. Just sorry they didn’t have it in more colours!

  Review of 22/03/2025, following an experience of 21/02/2025 by GILL A.

• 5 / 5

  

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  Excellent

  Review of 22/03/2025, following an experience of 16/02/2025 by JEREMIAH O.

• 5 / 5

  

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  Worried that my order would not reach me in time, I phoned and spoke to customer service. They stepped in, checked the status and put it on next day delivery. I was very anxious but dealt with kindly and efficiently.

  Review of 22/03/2025, following an experience of 15/02/2025 by WENDY D.

• 5 / 5

  

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  Very competitive prices and a good range of quality art supplies. Very happy. And when I had a problem their customer class was absolutely excellent. I’ll definitely buy from C&W again.

  Review of 22/03/2025, following an experience of 12/02/2025 by EMMA G.

• 2 / 5

  

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  Arrived damaged. Thin plywood easel.

  Review of 22/03/2025, following an experience of 25/02/2025 by PATRICIA M.

  Answer by cowlingandwilcox.com

  

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  Thank you for taking the time to review us. I'm so sorry your goods arrived damaged. I can assure you they left us in good condition but there's the odd driver out there who treat parcels with little or no respect. I understand our customer service team have been in touch with you and we've provided you with a refund for the damaged product and you've decided to switch it out for a smaller workstation. This is a hugely popular easel and we get rave reviews about it. I can assure you it's a very good quality product but if treated with disrespect (like the odd driver) they will unfortunately break. If we can help further, please don't hesitate to get in touch. Kind regards, Guy.

• 5 / 5

  

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  Items were well priced and arrived quickly. My only quibble would be that the delivery company left on my front doorstep when I was out so was lucky they weren’t nicked!

  Review of 17/03/2025, following an experience of 23/02/2025 by LIESE S.

• 4 / 5

  

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  Very pleased with the product even though it too longer to arrive

  Review of 17/03/2025, following an experience of 14/02/2025 by VALERIE T.

• 5 / 5

  

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  Excellent product, good price. Very happy

  Review of 17/03/2025, following an experience of 14/02/2025 by JANE F.

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 17/03/2025, following an experience of 19/02/2025 by JOHN S.

• 5 / 5

  

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  Excellent service.

  Review of 17/03/2025, following an experience of 14/02/2025 by MARTIN F.

• 5 / 5

  

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  Good prices, well packaged, the perfect art supply company.

  Review of 17/03/2025, following an experience of 14/02/2025 by KELVIN H.

• 5 / 5

  

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  very good art items have bought a few times for presents for my sister.

  Review of 17/03/2025, following an experience of 14/02/2025 by SUSAN M.

• 5 / 5

  

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  Product arrived in a speedy fashion, and very competitive price, would definitely use again

  Review of 17/03/2025, following an experience of 18/02/2025 by PAUL F.

• 5 / 5

  

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  I'm very satisfied with my order, the website was very easy to navigate.

  Review of 17/03/2025, following an experience of 20/02/2025 by GERI M.

• 4 / 5

  

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  Everything ordered was 100% but there was a bit of a backlog/delay in the Despatch dept at the time.

  Review of 17/03/2025, following an experience of 13/02/2025 by DEAN O.

  Answer by cowlingandwilcox.com

  

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  Thank you taking the time to review us. I'm so sorry we took longer than we would ahve liked to send you your goods. I can assure you this was a short term blip due to unforeseen circumstances and that we've now fully recovered to despatching within 24 hours.

• 5 / 5

  

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  Great product, good communication and nicely packaged for delivery. Would buy there again for sure.

  Review of 17/03/2025, following an experience of 10/02/2025 by EMILY C.

• 2 / 5

  

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  It took a week to be processed before it was shipped???

  Review of 17/03/2025, following an experience of 09/02/2025 by ANDREW E.

  Answer by cowlingandwilcox.com

  

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  Thank you for taking the time to review us. I'm so sorry your order took so long to be despatched. Despatch times are something we work very hard to keep within 24-48 hours so it's awful when we let our customers down. Recently, we had a perfect storm of understaffing and tech issues which led to a short period where we were way behind with our shipping targets. We sent out an email directly to all customers affected and I hope you received our email. You'll be pleased to hear we recovered from our issues quite quickly and we're now back to sending out within 24 hours again. Once again, I wholeheartedly apologise that your order got caught us in this unusually challenging time for us. Kind regards, Guy.

• 5 / 5

  

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  The staff here are great - they respond quickly and positively to any queries. Have used a few times and now are my go to choice

  Review of 17/03/2025, following an experience of 07/02/2025 by WILLIAM A.

• 5 / 5

  

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  Great customer service

  Review of 14/03/2025, following an experience of 10/02/2025 by SHIONAGH P.

• 4 / 5

  

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  Ordered this fantastic gift case for granddaughter’s birthday and she was thrilled with it. Confirmation of order was speedy but there was no indication how long delivery would take. I emailed customer services after a week and they were very helpful. I received the package a couple of days later. All good

  Review of 14/03/2025, following an experience of 10/02/2025 by LEXI H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy ordering, competitively priced, very swift delivery - all great, thank you!

  Review of 14/03/2025, following an experience of 17/02/2025 by MELANIE B.

• 5 / 5

  

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  Excellent company to buy from, good to respond to queries quickly and politely, a great range of quality products.

  Review of 14/03/2025, following an experience of 09/02/2025 by GARY P.

• 2 / 5

  

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  Despite the website suggesting orders are shipped in 24 hours, my order was shipped on the 8th day after order. I had no response to my telephone calls. Th is company is not one I would use again.

  Review of 14/03/2025, following an experience of 10/02/2025 by HELEN B.

  Answer by cowlingandwilcox.com

  

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  Thank you for taking the time to review us. I'm so sorry your order took so long to be despatched. Despatch times are something we work very hard to keep within 24-48 hours so it's awful when we let our customers down. Recently, we had a perfect storm of understaffing and tech issues which led to a short period where we were way behind with our shipping targets. We sent out an email directly to all customers affected and I hope you received the email. You'll be pleased to hear we recovered from our issues quite quickly and we're now back to sending out within 24 hours again. I'm also so sorry your phone call wasn't answered. I'm really confused as what could have happened here as we have three people constantly attending to phone calls. I'm really sorry your call wasn't answered as expected. Once again, I wholeheartedly apologise that your order got caught us in this unusually challenging time for us. Kind regards, Guy.

• 5 / 5

  

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  Excellent. Good quality. Good choice on their site.

  Review of 14/03/2025, following an experience of 06/02/2025 by PATRICIA P.

• 2 / 5

  

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  I had asked for specific delivery ranges, and not only wasn't it taken into account, but I also had 1 day's notice that the delivery would happen (15 days later) any time and I couldn't coordinate. thankfully I was able to manage my end, but was disappointed by their service

  Review of 12/03/2025, following an experience of 07/02/2025 by FLORENCE D.

  Answer by cowlingandwilcox.com

  

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  Thank you for taking the time to review us. I'm so sorry we let you down on this occasion. I've spoken to our customer service team and they immediately remembered your order and personally apologised for not sending out your order on the correct day. I can assure you we're normally very efficient so we're pretty disappointed we didn't help you with your order as expected. Kind regards, Guy.

• 2 / 5

  

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  Very poor experience. I ordered the items on the 8th of February, as a Valentine's present. The item didn't arrive until the 19th February. On the website delivery is said to typically take 5 business days... but often no more than 24 hours. As a frequent customer who has spent a lot of money with Cowling and Wilcox I am questioning whether I will continue to purchase from C&W online.

  Review of 12/03/2025, following an experience of 08/02/2025 by MARK A.

  Answer by cowlingandwilcox.com

  

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  Thank you for taking the time to review us. I'm so sorry your order took so long to be despatched. Despatch times are something we work very hard to keep within 24-48 hours so it's awful when we let our customers down. Recently, we had a perfect storm of understaffing and tech issues which led to a short period where we were way behind with our shipping targets. We sent out an email directly to all customers affected and I hope you received our email. You'll be pleased to hear we recovered from our issues quite quickly and we're now back to sending out within 24 hours again. Once again, I wholeheartedly apologise that your order got caught us in this unusually challenging time for us. Kind regards, Guy.

  Answer by Mark A

  

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  No. I received no email to inform me of the delay. The whole experience was immensely disappointing.

  Answer by cowlingandwilcox.com

  

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  Thank you for coming back to me. I'm so sorry we let you down. I can assure you we're fully back to normal again and are despatching within 24-48 hours. I'll now send you the email which, I hope, helps a little. Kind regards, Guy.

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• 5 / 5

  

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  Fabulous quick service and such a fab product, hard to find anywhere else, highly recommend and I will definitely be ordering from you again thank you!

  Review of 12/03/2025, following an experience of 07/02/2025 by SUSIE B.

• 5 / 5

  

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  Several items bought. All great quality and efficiently delivered.

  Review of 02/03/2025, following an experience of 06/02/2025 by RHONA D.

• 5 / 5

  

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  Good quality, great service.

  Review of 02/03/2025, following an experience of 06/02/2025 by HEATHER M.

• 5 / 5

  

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  excellent

  Review of 02/03/2025, following an experience of 13/02/2025 by RICHARD C.

• 5 / 5

  

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  I place an order for quite a few paint's at the cheapest price around. The customer service was amazing and delivery was spot on. Would recommend to anyone.

  Review of 02/03/2025, following an experience of 04/02/2025 by JENNY B.

• 5 / 5

  

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  items as advertised and good vaue.

  Review of 02/03/2025, following an experience of 05/02/2025 by RORY Q.

• 5 / 5

  

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  Good communication, swift delivery and great price for item

  Review of 02/03/2025, following an experience of 01/02/2025 by MIKE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good quality products which are delivered well packaged and swiftly.

  Review of 02/03/2025, following an experience of 02/02/2025 by JULIA N.

• 5 / 5

  

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  Excellent products fast delivery would definitely recommend

  Review of 02/03/2025, following an experience of 05/02/2025 by BARBARA T.

• 5 / 5

  

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  Happy with the brand of paints I ordered, arrived safely and well packaged and was reasonable priced. Very happy thanks

  Review of 02/03/2025, following an experience of 31/01/2025 by HELENA T.

• 5 / 5

  

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  Excellent canvases at a very reasonable price, promptly delivered.

  Review of 02/03/2025, following an experience of 10/02/2025 by CATHERINE M.

• 5 / 5

  

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  Great product, fast postage thanks will use everytime I need acrylic paint!

  Review of 02/03/2025, following an experience of 31/01/2025 by CLAIRE H.

• 5 / 5

  

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  Fast service and unbeatable prices.

  Review of 02/03/2025, following an experience of 04/02/2025 by WILLIAM W.

• 5 / 5

  

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  a grand service and cannot wait to start painting again

  Review of 02/03/2025, following an experience of 31/01/2025 by STEVE M.

• 5 / 5

  

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  Excellent range, prices and service. I am a regular customer. Never been disappointed in these years.

  Review of 02/03/2025, following an experience of 02/02/2025 by MANISH K.

• 5 / 5

  

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  Good service: the ordering system was efficient and I got what I’d asked for.

  Review of 02/03/2025, following an experience of 10/02/2025 by ROSIE J.

• 5 / 5

  

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  Its a question of experience and quality you can trust and that's why I buy products from Cowling

  Review of 02/03/2025, following an experience of 31/01/2025 by GEORGE G.

• 5 / 5

  

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  Items exactly as described. Website was easy to navigate... I just put in code from my old brushes to find exactly what i wanted. Well packaged and good value. Thank you.

  Review of 02/03/2025, following an experience of 04/02/2025 by DEBBIE L.

• 5 / 5

  

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  Easily found what I wanted though moving round 'site' was a bit slow. Good choice of colours. Great sale price. Quality of paint seems right though haven't used some colours. Delivery was as promised. All in all very happy.

  Review of 02/03/2025, following an experience of 05/02/2025 by DEREK S.

• 2 / 5

  

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  Received two of the four items ordered. When I contacted them to let them know it was implied that the items weren't actually missing from the order & the staff absolutely couldn't have made a mistake, leaving me to feel as though I was being accused of scamming them. I have been told however that these items are now being sent.

  Review of 02/03/2025, following an experience of 29/01/2025 by ROBIN H.

  Answer by cowlingandwilcox.com

  

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  Thank you for taking the time to review us. I'm so sorry we made you feel uneasy with our response. Our packers will often pack some of the goods inside others. For example, if a customer buys and easel and soem paint, we'll often protect the paint by packing it inside the easel. Often, once this is explained, our customers will find the products. However, I've looked into your order and can see this outcome makes no sense at all in your case as you just bought 4 paints. I can only apologise for this mistake and not looking properly into your order before responding. I can assure you never wanted to cause offence, it's just that it's such a regular occurrence where items are packed inside others. I understand we've now sent out the missing goods and, once again, I'm so sorry for our mistake in understanding your situation. If I can help further, please don't hesitate to get in touch. Kind regards, Guy.

• 5 / 5

  

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  Cowling and Wilcox is well stocked, competitively priced, and provides a very efficient service and speedy delivery

  Review of 24/02/2025, following an experience of 03/02/2025 by LISA S.

• 5 / 5

  

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  Quick delivery Very good quality products Easy to read which items are what

  Review of 24/02/2025, following an experience of 03/02/2025 by MICHELLE D.

• 4 / 5

  

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  The paper pad inside was slightly damp as the package was very cold on a cold and wet day, and the packaging minimal ( Jiffy bag ). Paints minimally wrapped. Slightly surprised given the cost of what I had ordered. Would have been fine we’re it not mid- winter.

  Review of 24/02/2025, following an experience of 26/01/2025 by REBECCA J.

• 5 / 5

  

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  Great range of products for all artists at good price points. Excellent & friendly service.

  Review of 24/02/2025, following an experience of 27/01/2025 by GORDON B.

• 3 / 5

  

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  Thought the items would have been a little better quality!

  Review of 24/02/2025, following an experience of 27/01/2025 by CAROLE W.

  Answer by cowlingandwilcox.com

  

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  Thank you for taking the time to review us. I'm sorry you felt the products could have been better quality. Could you please tell me which product(s) you were disappointed in so I can feedback? Kind regards, Guy.

  Answer by Carole W

  

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  Particularly the paint brushes. They are quite stiff bristles.

  Answer by cowlingandwilcox.com

  

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  Thank you for coming back to me. I'm sorry to hear that. They are from Pro Arte which are an excellent British brand but the bristles are hog so, you're right, they can be quite stiff. If you think there's a defect with your particular product, please don't hesitate to get in touch with our customer service team. Otherwise, maybe you could try a synthetic brush instead, you'll find this more malleable? Kind regards, Guy.

  Answer by Carole W

  

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  Thank you! I’ve used hog before, but not previously found them quite so hard! Maybe I will try a different brand! I do have a mixture of synthetic etc with my other brushes

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• 5 / 5

  

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  Cowling & Wilcox will help you with any questions you have. Very reliable and highly recommended.

  Review of 24/02/2025, following an experience of 27/01/2025 by JUSTIN V.

• 4 / 5

  

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  Great variety of products to choose from with a suitable price range. Orders arrive promptly and are well packaged.

  Review of 24/02/2025, following an experience of 27/01/2025 by MARCELLA L.

• 5 / 5

  

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  Excellent service and an excellent product.

  Review of 10/02/2025, following an experience of 25/01/2025 by WILLIAM R.

• 5 / 5

  

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  Excellent

  Review of 10/02/2025, following an experience of 26/01/2025 by JEREMIAH O.

• 5 / 5

  

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  Fast and efficient delivery. Good quality products at a very fair price

  Review of 10/02/2025, following an experience of 26/01/2025 by DAVID L.

• 5 / 5

  

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  it was a very easy to use site. I am a brain injured artist and found it extremely easy to look at. from ordering to delivery was excellent

  Review of 10/02/2025, following an experience of 27/01/2025 by STEVE M.

• 5 / 5

  

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  Good product and good prices also products arrived in good time.

  Review of 09/02/2025, following an experience of 21/01/2025 by DERRICK L.

• 5 / 5

  

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  Cowling & Wilcox provide an excellent and swift service.

  Review of 09/02/2025, following an experience of 22/01/2025 by ANGELA B.

• 4 / 5

  

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  Product was easy to find on the site. Ordered on a Friday and arrived the following Wednesday (standard delivery) which was fine as it wasn't urgent.

  Review of 09/02/2025, following an experience of 24/01/2025 by RUBY P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Service excellent.

  Review of 09/02/2025, following an experience of 21/01/2025 by STAFFORD H.

• 5 / 5

  

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  Great service. Never any problems when dealing with this company.

  Review of 09/02/2025, following an experience of 24/01/2025 by DIANNE S.

• 5 / 5

  

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  well packaged and promptly delivered. Great strong pigmentation that has quality and will add to the paintings.

  Review of 09/02/2025, following an experience of 23/01/2025 by CARL V.

• 5 / 5

  

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  Well laid out site and efficient delivery

  Review of 09/02/2025, following an experience of 23/01/2025 by MICHELLE N.

• 5 / 5

  

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  Amazing product and great service

  Review of 09/02/2025, following an experience of 25/01/2025 by SUSAN H.

• 5 / 5

  

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  Excellent, easy ordering and delivered well packaged in good time. Thank you

  Review of 09/02/2025, following an experience of 24/01/2025 by JAMES K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything I ordered came in good packaging and in perfect order and I am looking forwards to trying out my canvases

  Review of 09/02/2025, following an experience of 22/01/2025 by KAREN S.

• 5 / 5

  

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  Buy these pens often

  Review of 09/02/2025, following an experience of 27/01/2025 by JOANNE R.

• 5 / 5

  

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  Very easy online ordering and a wide selection of products

  Review of 09/02/2025, following an experience of 18/01/2025 by STEVEN H.

• 5 / 5

  

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  Every order I have purchased has arrived quickly and my order is always perfect. Cowling &Wilcox are a very reliable company. Thank you

  Review of 09/02/2025, following an experience of 14/01/2025 by SUE B.

• 2 / 5

  

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  I have try to get the rail that was missing and had no joy it’s the rail inside the old the canvas in place that you bought on wasn’t inside it sent messages non-stop

  Review of 09/02/2025, following an experience of 13/01/2025 by PAUL W.

  Answer by cowlingandwilcox.com

  

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  Thank you for taking the time to review us. I've looked into your situation and, for some reason, we haven't received any emails from you. I'm so sorry we missed your messages. I'll ask a member of our customer service team to contact you now to help sort this out. I'm so sorry for the inconvenience. Kind regards, Guy.

  Answer by Paul W

  

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  Hi yes i recently bought an item off you and the row should’ve been inside to hold the canvas in place was not in there so is it possible to send me one? Please? I’ve got the nuts and bolts but not the rail.

  Answer by cowlingandwilcox.com

  

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  Of course, that won't be a problem at all. I'll get this organised for you now. If I can help further, please don't hesitate to let me know. Kind regards, Guy.

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• 5 / 5

  

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  good value for money very easy too order

  Review of 09/02/2025, following an experience of 14/01/2025 by SUSAN M.

• 5 / 5

  

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  Excellent service, quick response to queries with good advice for a newbie purchasing media.

  Review of 09/02/2025, following an experience of 14/01/2025 by ANDY F.

• 4 / 5

  

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  Okay see review below.

  Review of 09/02/2025, following an experience of 14/01/2025 by ANDREW H.

• 5 / 5

  

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  I have used this company several times now and I’m always happy with their quality products. Delivery is prompt. I live miles from any kind of art supply shop and this is a fantastic alternative where I can sit at home and order what I need. I do recommend them and I will be returning again and again. Thank You Cowling & Wilcox 😊

  Review of 09/02/2025, following an experience of 21/01/2025 by NAOMI W.

• 5 / 5

  

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  Very easy to order from the website, including an interactive element that advised the available stock levels.

  Review of 09/02/2025, following an experience of 18/01/2025 by STEPHEN J.

• 5 / 5

  

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  Everythin was good.

  Review of 09/02/2025, following an experience of 09/01/2025 by MARCO R.

• 5 / 5

  

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  Some great products at competitive pricing. Easy to navigate website and ordering process. Fast delivery.

  Review of 09/02/2025, following an experience of 18/01/2025 by BOB P.

• 5 / 5

  

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  Quality products excellent service,

  Review of 09/02/2025, following an experience of 15/01/2025 by MADELEINE B.

• 5 / 5

  

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  Great choice of products at sensible prices. Excellent service. Quick & accurate delivery service

  Review of 09/02/2025, following an experience of 18/01/2025 by GORDON B.

• 5 / 5

  

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  Nice people, good service, good products

  Review of 09/02/2025, following an experience of 18/01/2025 by MARGARET S.

• 5 / 5

  

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  Excellent service

  Review of 09/02/2025, following an experience of 19/01/2025 by IVY J.

• 5 / 5

  

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  The products I ordered were great value and quality, perfect for my needs!.

  Review of 09/02/2025, following an experience of 18/01/2025 by RAY B.

• 5 / 5

  

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  Order came promptly and was very well packaged. Cartridge pad looks perfect.

  Review of 09/02/2025, following an experience of 21/01/2025 by JANE M.

• 5 / 5

  

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  Their website is easy to use with out of stock items clearly marked. Their range of products is continue to grow and their is much to choose from at resonable prices.

  Review of 09/02/2025, following an experience of 13/01/2025 by AUDREY K.

• 5 / 5

  

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  I love this store. The first time, I ordered oil paints and everything I needed for canvases—I was completely satisfied with the quality of the products and later placed two more similar orders. During my last order, Cowling and Wilcox had insufficient stock of some items, and I was immediately communicated with, offering various solutions. I was very pleasantly surprised because my order was extremely small, but they took great care of it.

  Review of 09/02/2025, following an experience of 06/01/2025 by VIKTORIA M.

• 4 / 5

  

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  renewed paint

  Review of 09/02/2025, following an experience of 21/01/2025 by MICHAEL O.

• 4 / 5

  

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  Fast response to my order, paint tubes arrived in less than 5 working days. Lost one star due to packaging, could have been 'bubble wrapped' to prevent tubes rattling around in the box during postage (one of the tubes had pinhole puncture near the base),

  Review of 09/02/2025, following an experience of 06/01/2025 by PHIL L.

• 5 / 5

  

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  All’s good

  Review of 09/02/2025, following an experience of 26/11/2024 by FLORA G.

Reviews displayed in chronological order