Customer reviews
-
Edit Flag
Order dispatched quickly, reliable, previous experience of good customer service. Staff helpful.
Review of , following an experience of by JANE M.
-
Edit Flag
Extensive selection of art materials at competitive prices. Good mail order service with items well packaged and despatched quickly.
Review of , following an experience of by YVONNE R.
-
Edit Flag
Overall very happy with products and delivery.
Review of , following an experience of by HEATHER T.
-
Edit Flag
Easy to select and order. Prompt delivery
Review of , following an experience of by MARGARET S.
-
Edit Flag
Great item. As described Packaging robust and protected item Good proce and postage rates and delivery time
Review of , following an experience of by SUSAN S.
-
Edit Flag
Fast service and good value
Review of , following an experience of by LIBBY C.
-
Edit Flag
Easy siite to navigate .competative prices and prompt delivery.
Review of , following an experience of by MALCOLM W.
-
Edit Flag
Excellent service. A go to company for me everytime!
Review of , following an experience of by CZES P.
-
Edit Flag
great
Review of , following an experience of by NICK M.
-
Edit Flag
The charcoal batons were damaged in transit and C & W responded immediately and sent a new box. The produsts are excellent and the prices were very competitive. I am a return customer.
Review of , following an experience of by JOHN B.
-
Edit Flag
The quality of the products are excellent and I cannot fault them.Perfect but the delivery took ages and if you needed the materials sooner you would be disappointed but l think you could pay extra
Review of , following an experience of by JULIE C.
-
Edit Flag
Excellent Service with Freindly staff.. Chris was Very Professional over the phone also with any Question's/Queries.. 👌 Product Perfect Condition and Very Well Packed.. 💯% Recommendation
Review of , following an experience of by DAVID E.
-
Edit Flag
Very happy with these smart well made acid free archive boxes. They came very quickly and minimal packaging. I don’t have room for a plan chest for my drawings so have sorted and stored them tidily in these. A nice looking stack on bricks. A label slot on the outside would be lovely, but I’m using sticky labels for now
Review of , following an experience of by KATHARINE R.
-
Edit Flag
Item as expected, no complaints with any aspect of purchase.
Review of , following an experience of by RONA M.
-
Edit Flag
Fabulous service at every level.
Review of , following an experience of by JOANNA M.
-
Edit Flag
Product is good but the delivery is awful.Habing been told by the the delivery company DX Express that it was being delivered only to be informed later that day that it was back in the depot, I gave up and went to the depot and picked it up myself.
Review of , following an experience of by NEIL M.
Answer by cowlingandwilcox.comFlagThank you for taking the time to review us. I'm glad you're happy with our products but it's so frustrating that our Carrier let us (both) down. They seem to all be under extreme pressure these days and which ever ones we use let us down from time to time. Thank you for letting us know and I can assure you issues like this are relatively rare for us but I'm very grateful you went and picked it up yourself. If I can help further in any way, please don't hesitate to get in touch. Kind regards, Guy
-
Edit Flag
Pleased with my purchase of oil paints- will definitely be a returning customer
Review of , following an experience of by LYNNE A.
-
Edit Flag
Excellent customer service from Cowling and Wilcox, and my easel and marker pens were very good value. Delighted with my purchases.
Review of , following an experience of by CHRISTINA B.
-
Edit Flag
All good.
Review of , following an experience of by STEVE G.
-
Edit Flag
Very happy with my oil sticks. Great value, dispatched quickly
Review of , following an experience of by FIONA K.
-
Edit Flag
I have only given a 3 star, which, doesn’t replicate the materials of my order or the price, which, after searching other art suppliers they’re still the cheapest In that respect. But my main concern is with the delivery, which, had taken a week to arrive. I always find that as soon as I go over the £50 for free delivery it seems to take longer. As in this occasion my order was over for free postage. I tend to feel that they don’t seem to value your custom when you spend more. If I had wanted it sooner, I would have had to have paid an additional charge for postage, which, should never be. So if you want it quick, forget it. I called customer service and received a bad attitude response, and clearly wanted to argue with you. I think this is a shocking way to treat a customer. They didn’t seem to care, and I had asked why it had taken 3 days before dispatch. My feeling is that why it is held back and not sent out sooner. When I get order below £50, and thereby paying postage you’re likely to get it be 3/4 days. So not good customer service and delivery is whenever they feel like it, If only it could be as good as their prices it would be a good business to deal with, but unfortunately it’s not. It’s a case of if you’re buying, don’t go over £50 if you are in need of your art materials quicker, and don’t pay the additional postage charge, it’s daylight robbery. Stick to under £50, as it’s reasonable service. So it’s your own choice, but prices are the best around.
Review of , following an experience of by GRAHAM R.
Answer by cowlingandwilcox.comFlagThank you for taking the time to review us. I'm so sorry you've had this experience and something unacceptable has definitely happened to your larger orders. However, I can assure you that none of our systems prioritise smaller orders so this really shouldn't have happened. The only thing I can come up with is that due to the variety of products you ordered it's possible our stock levels were wrong on an item and so we may have had to bring that product in from one of our shops. This, however, is very rare so I'm more inclined to think it was just a case of unfortunate timing. We normally dispatch orders within 1-2 days but we have had a period of short staffing due to paternity leave and unexpected sickness. We've now returned to normality so I'd like to think this won't happen again. If you're confortable to order with us again please contact Megan at admin@cowlings.com and mention my name (as well as htis message) and we'll make sure there are no issues with your order. Once again, I'm sorry about the issues you faced and I hope you can trust us to use us again. Kind regards, Guy
-
Edit Flag
Easy to order. Arrived on time. Superb quality and exactly as described.
Review of , following an experience of by ANDREA R.
-
Edit Flag
Fast and friendly service and a great choice of products!
Review of , following an experience of by LOUISE D.
-
Edit Flag
This is my second time buying art supply from Cowling and Wilcox. It was very easy and smooth. They packed everything securely, they delivered it within the time frame they stated. I did not have to be worried at all. I also bought the ink in the glass bottles, it were arrived in a perfect condition. I bought art supply when it was on sale, I DO HOPE COWLING AND WLCOX CAN REGULARLY GIVE SIGNIFICANT DISCOUNTED PRICE FOR US.
Review of , following an experience of by CONNY C.
-
Edit Flag
Easy company to deal with and good website.
Review of , following an experience of by N M.
-
Edit Flag
Excellent communication and timely delivery .
Review of , following an experience of by ADRIAN H.
-
Edit Flag
Ordered POSCA pens for my son’s birthday. Prompt delivery and lovely set.
Review of , following an experience of by SONIA C.
-
Edit Flag
Easy to navigate the site & some very good offers
Review of , following an experience of by MARY R.
-
Edit Flag
Great stock and great prices
Review of , following an experience of by PERRY T.
-
Edit Flag
Good delivery
Review of , following an experience of by DOREEN APRIL S.
-
Edit Flag
Bought this art set as a Christmas present so it hasn’t been used yet, but delivery was on time and the product looks excellent value for money
Review of , following an experience of by SUSAN G.
-
Edit Flag
Easy layout, good prices and delivered on time.
Review of , following an experience of by LYNDA M.
-
Edit Flag
While delivery was good and items well packaged, I found it difficult to to find the canvases I wanted as they kept showing’out of stock’. I had to compromise which was not ideal. Also my free delivery for over 100 pounds disappeared on checkout when I put in my voucher code. Not a great incentive to return. This time I was buying on a gift voucher.
Review of , following an experience of by J W. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagThank you for taking the time to review us. I'm so sorry you had issues trying to find in stock canvasses. Recently, we were a bit low on our own brand canvases as we have to buy them in large quantiites from overseas but we've now received a new container of stock so everything is now back in stock. I'm so sorry about the annoying bug we have with our vouchers. It's an issue we're actively fixing but it needs our developers to program this so will take a little while longer. Once again, I apologise for this frustration. Thank you for bringing it to our attention and I'll ask one of our customer service team to refund you your shipping charge and let you know when done. If I can help further, please don't hesitate to get in touch. Kind regards, Guy
Answer by J WFlagThank you for responding. I have received a call from a lovely lady who assured me me that the shipping would be refunded.
Answer by cowlingandwilcox.comFlagThank you so much for letting me know. Kind regards Guy
Show exchanges Hide exchanges -
Edit Flag
good price and very fast delivery 5 ★
Review of , following an experience of by PAUL H.
-
Edit Flag
After a problem with the website and ordering online, the customer service sorted it over the phone. Good service.
Review of , following an experience of by JOHN H.
-
Edit Flag
Great service and product.
Review of , following an experience of by JILL D.
-
Edit Flag
After the initial mix up regarding my payment Cowling & Wilcox worked very quickly to get my order to me, very pleased with their Customer Service and communication, I would definitely buy from them again.
Review of , following an experience of by SARAH H.
-
Edit Flag
It was despatched promptly, well packed and arrived within the specified time.
Review of , following an experience of by JILL M.
-
Edit Flag
Excellent product. Exactly what I was looking for.
Review of , following an experience of by A P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great quality easel at an amazing price. Prompt delivery and well packaged. Would recommend!
Review of , following an experience of by LEAH P.
-
Edit Flag
It was very easy to use them a lot. wish their shop had a car park, though as I'd buy more, as I prefer to see what I want in person.
Review of , following an experience of by MICHELLE B.
-
Edit Flag
Site easy to navigate - parcel arrived on time.
Review of , following an experience of by DIANA W.
-
Edit Flag
Unfortunately, the delivery took a long time and I had to contact them. The tracking information wasn't on the website either and I had to ask for it over email. Everything else was fine though
Review of , following an experience of by EMMA R.
Answer by cowlingandwilcox.comFlagHello, Thank you for taking the time to share your experience with us. We understand that delays in delivery can be frustrating, and we're sorry for any inconvenience this may have caused. We appreciate your feedback regarding the tracking information, and will work on improving this aspect of our service. If you have any further concerns, please don’t hesitate to reach out. Best wishes. cowlingandwilcox.com team
-
Edit Flag
Always keenly priced. Great value.
Review of , following an experience of by R F.
-
Edit Flag
Easy to order and find what you want on their website. Arrived in good order, well packed and in good time.
Review of , following an experience of by SARAH W.
-
Edit Flag
Parcel was lost by Royal Mail, but C&W quickly resent a replacement once they were aware of the problem. Excellent service.
Review of , following an experience of by KAREN T.
-
Edit Flag
Speedy delivery, great value for money. Thank you
Review of , following an experience of by REBEKAH D.
-
Edit Flag
Great prices - especially on sale! Good dispatch time. Messages were responded to quickly! Thanks *****
Review of , following an experience of by ANDREA H.
-
Edit Flag
Excellent personal service by knowledgeable staff
Review of , following an experience of by C V. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great choice of colours paint tube sizes are excellent. The price I got them for didn’t empty my bank account. Because of the fantastic prices. Would I use this this company again, you bet I will.
Review of , following an experience of by DAVID H.
-
Edit Flag
Very good.Love this website ordered many times.
Review of , following an experience of by ROSARIA V.
-
Edit Flag
Great range of products at hugely competitive prices and always very prompt with orders.
Review of , following an experience of by YVONNE A.
-
Edit Flag
Easy to navigate site, good prices and prompt delivery.
Review of , following an experience of by NOELLE B.
-
Edit Flag
These guys are brilliant: from the knowledgable staff in the shop to the warehouse too - where I pick up my order - great pick-up system!
Review of , following an experience of by JEANNIE C.
-
Edit Flag
Great service
Review of , following an experience of by KAYE D.
-
Edit Flag
Nice printing inks at a good price
Review of , following an experience of by PETE B.
-
Edit Flag
Great paint at a great price
Review of , following an experience of by ALISON S.
-
Edit Flag
Quality items, good price, quick delivery.
Review of , following an experience of by L J. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent service
Review of , following an experience of by MARGARET S.
-
Edit Flag
Before purchasing goods from Cowling and Wilcox I compared prices and found them to be offering the best value. The service was exactly as the website specified and the goods arrived on time. Personallly I would prefer a different carrier to the one they use but that's a minor matter.
Review of , following an experience of by ROBERT T.
-
Edit Flag
Wonderful quality cotton canvas, the attention to detail was excellent and the signature label is a great touch. I would highly recommend
Review of , following an experience of by MARISSA H.
-
Edit Flag
good value for money
Review of , following an experience of by GONAI C.
-
Edit Flag
No problem with ordering or shipping. Great service
Review of , following an experience of by MIKE S.
-
Edit Flag
Easy to navigate, good value and quick delivery.
Review of , following an experience of by JENNIFER D.
-
Edit Flag
C & W staff, brilliant. The delivery contractor, absolutely terrible.
Review of , following an experience of by ANTHONY B.
-
Edit Flag
great marketing strategy .and easy to use website
Review of , following an experience of by HELEN W.
-
Edit Flag
Great quality products, great communication and packaged well
Review of , following an experience of by MEGAN B.
-
Edit Flag
Normally very happy with this company.
Review of , following an experience of by C E. *
*Pseudonymized data at the request of the author
-
Edit Flag
The products purchased were brilliant. The packaging of the item was like getting something off of EBay. A little better packaging especially with brushes. The package was simply cardboard wrapped around. It did arrive damaged, but the brushes were okay.
Review of , following an experience of by YVONNE M.
Answer by cowlingandwilcox.comFlagHello, Thank you for taking the time to share your feedback. We're pleased to hear you loved the products, but we're sorry to learn about the packaging issues and that your package arrived damaged. Your insights are valuable to us, and we’ll use them to improve our packaging in the future. If you have any further concerns, please don’t hesitate to reach out. Best wishes. cowlingandwilcox.com team
-
Edit Flag
Easy to use site, quick and clear delivery
Review of , following an experience of by LUCA H.
-
Edit Flag
Quick and when there was a problem the item was changed,
Review of , following an experience of by PAMELA S.
-
Edit Flag
Very good
Review of , following an experience of by PETER L.
-
Edit Flag
I didn’t receive my order.
Review of , following an experience of by KANAIN J.
Answer by cowlingandwilcox.comFlagHello, We're truly sorry to hear that you didn't receive your order. We understand how frustrating this must be and would like to help resolve the issue. We've been trying to get in touch with you to tryand help you with your order. I've tracked your delivery and can see it was delivered last week. Please don't hesitate to get in touch if we can help you with something else. Thank you for your understanding. cowlingandwilcox.com team
-
Edit Flag
Good service online but often I like or need to go to the shop. Then it is even better.
Review of , following an experience of by JAIME G.
-
Edit Flag
So far my experience has been very bad. My order was over £200 and I ordered over two weeks ago and I still have not received it. This is largely down to Ervi being a terrible delivery service. It is known that Ervi are a bad delivery company and I would suggest Cowling and Wilcox leave them before more potential issues arise. I have asked Cowling and Wilcox to support me with Ervi (as getting hold of Ervi is impossible) and to be honest communication with Cowling and Wilcox over this issue has not been very attentive. Which personally doesn’t feel great considering how much I spent. I have called Cowling and Wilcox numerous times and emailed and only received one email back, I have asked for a refund now but I still haven’t heard anything from them. Ultimately, I see that this is largely Ervi’s fault yet it does not make me want to order from Cowling and Wilcox again due to the partners they work with and their inability to be attentive with this issue. Therefore, perhaps they should consider customer experience and the partners they work with.
Review of , following an experience of by T M. *
*Pseudonymized data at the request of the author
-
Edit Flag
The product is great, but the ordering process was one of the most complex I've ever encountered. Needs improvement.
Review of , following an experience of by ANNE J.
Answer by cowlingandwilcox.comFlagHello, Thank you for your feedback regarding your recent experience. We're glad to hear you love the product, but we truly apologise for the challenges you faced during the ordering process. Your insights are valuable to us as we continually strive to improve. If you'd like to share more details, please feel free to reach out. Kind regards. cowlingandwilcox.com team
-
Edit Flag
Product as described. Quick and simple process to order, with goods being delivered promptly.
Review of , following an experience of by DALE G.
-
Edit Flag
Straightforward with quick delivery.
Review of , following an experience of by MICHAEL C.
-
Edit Flag
Great service from Cowling and Wilcox.I found it really easy to find the paints I needed on the website. They were on offer- an added bonus. Arrived very quickly too.
Review of , following an experience of by SARAH M.
-
Edit Flag
Excellent. Really good products and delivered on time
Review of , following an experience of by ERICA P.
-
Edit Flag
Good quick service
Review of , following an experience of by BRIAN K.
-
Edit Flag
Really good company, with a wide range of excellent products
Review of , following an experience of by DEBORAH R.
-
Edit Flag
Good prices and wide selection plus perfect delivery.
Review of , following an experience of by CAROL K.
-
Edit Flag
Definitely a 5 star service, efficient service, quality products at a good price, delivery time as expected
Review of , following an experience of by SUSAN J.
-
Edit Flag
No issues
Review of , following an experience of by DAVID J.
-
Edit Flag
All very professional
Review of , following an experience of by JILL E.
-
Edit Flag
Great selection and fair prices. Swift and easy delivery of my Promarkers. Only giving four stars because they most definitely don‘t write on glazed ceramics (i.e., store bought mugs) which was the main reason I bought them. I wish they had specified that on their website.
Review of , following an experience of by LUISA D.
-
Edit Flag
I found the website easy to navigate and I was able to find the materials I required which I couldn’t find on other art websites.
Review of , following an experience of by SUE F.
-
Edit Flag
The item is broken.
Review of , following an experience of by VIRGINIA M.
Answer by cowlingandwilcox.comFlagHello, We're truly sorry to hear that your item arrived broken. This is not the experience we aim for, and we appreciate your feedback. I understand our customer service team has been in touch and organised a replacement product for you. Once again, I do apologise for this and please let me know if we can help further. Thank you for bringing this to our attention. cowlingandwilcox.com team
-
Edit Flag
Replaced a very old cutting mat, perfect replacement
Review of , following an experience of by ANGELA N.
-
Edit Flag
Great prices. Great quality. Quick delivery.
Review of , following an experience of by BEVERLEY O.
-
Edit Flag
It was all good but one paintbrush had its bristles stuck together. When put in water, it shed hairs on to my painting. The other brushes were fine.
Review of , following an experience of by FAITH T.
-
Edit Flag
Navigating the site is straight forward. Payment the same, delivery prompt and arrives in good order.
Review of , following an experience of by NEIL L.
-
Edit Flag
Order was dispatched swiftly. Many thanks
Review of , following an experience of by ELISABETH B.
-
Edit Flag
Items I required were in stock and despatched, I receved them all in good order, I thoroughly recomend this supplier.
Review of , following an experience of by GEOFFREY H.
-
Edit Flag
My paints had been very carefully wrapped with bubble wrap and sent well packaged, to ensure they arrived in good condition. Despatch was quick and efficient. Great company, highly recommended.
Review of , following an experience of by SUSAN C.
-
Edit Flag
Good products competitive pricing
Review of , following an experience of by C W. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very quick delivery. Good products at reasonable prices.
Review of , following an experience of by DENISE C.
-
Edit Flag
Easy to navigate website! When reached out for help via the chat all was sorted very quickly!
Review of , following an experience of by KYRIAKI K.
-
Edit Flag
Great website Easy to navigate and fast too
Review of , following an experience of by DORIS C.
Reviews displayed in chronological order