Customer reviews for ekosport.co.uk

Customer reviews

• 1 / 5

  

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  Colour of product didn't match advertised colour. Returns process was nightmarishly complex and slow. They rejected my unflattering review... and link to rewrite it didn't connect. Won't use EVER AGAIN!

  Review of 02/03/2022, following an experience of 05/01/2022 by A A. *

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• 3 / 5

  

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  This site is a co.uk but if you scroll to the bottom they are based in France, therefore you will have an import tax

  Review of 01/03/2022, following an experience of 05/01/2022 by A A. *

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• 1 / 5

  

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  My order has not been delivered and want to cancel

  Review of 25/02/2022, following an experience of 01/02/2022 by A A. *

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• 5 / 5

  

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  Very satisfied with experience, products, delivery and communications afterwards.

  Review of 17/02/2022, following an experience of 25/01/2022 by A A. *

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• 1 / 5

  

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  It is unfortunate that I didn't read the negative reviews on here regarding the customer service prior to purchase. It is impossible to get through on the phone. Having rung dozens of times between their advertised hours I have yet to speak to someone over a ten day period. You cannot leave a voicemail and there is no call back feature. On every occasion it rings off after 10 minutes on hold. Facebook messenger messages are not responded to. Emails are responded to by an automated generic system with no answers to questions raised. All it requires is a short email just to simply acknowledge the concerns. Literally banging your head against a brick wall. I've never experienced such poor after sales service. Never ever again. I have no doubt as per multiple other reviews I have seen that the response will attempt to negate my claims. Be warned and don't make a similar mistake.

  Review of 17/02/2022, following an experience of 18/01/2022 by A A. *

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• 5 / 5

  

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  Very fast delivery. Excellent service. Well packaged. Will definitely use again

  Review of 17/02/2022, following an experience of 31/01/2022 by A A. *

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• 5 / 5

  

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  Trouble free delivery, exactly as ordered online. No complaints at all. One happy customer.

  Review of 17/02/2022, following an experience of 26/01/2022 by A A. *

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• 5 / 5

  

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  👍👍👍

  Review of 17/02/2022, following an experience of 28/12/2021 by A A. *

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• 1 / 5

  

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  I ordered these boots as a present for my husband at Christmas. I looked at several sites selling these boots but this was the only one with the size available that I was looking for. They are lovely boots and of great quality and my husband assures me that they are really comfortable and needed no breaking in at all. I never fully checked the “small print” where it must’ve said that I would be required to pay customs fees. Now bear in mind that the boots were £245 so they were expensive as it was. On arrival at my home, our postman informed me that I had £102 in customs fees and tax to pay before she could hand over the parcel to me!! I had no choice but to pay. The boots came from France. I regularly order goods from America and the most I have paid is £30-£40 and I have ordered items from a well known company based in Germany twice over the past month and there are no extra “fees” added to what are already expensive items, much like the boots I bought from this site. To say I’m disgusted is an understatement. Are these fees an actual result of Brexit or are they just a rouse to get extra cash from customers who, let’s face it, don’t really have any choice but to pay them. Due to this and this only, I’m not adding any stars to this review which is a pity.

  Review of 10/02/2022, following an experience of 17/12/2021 by A A. *

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• 5 / 5

  

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  Very responsive team. Product received in good time and VAT refund made about 10 days after I provided proof of UK Customs charges. The only thing that let them down was ParcelForce who decided not to use electronic confirmaiton of goods being held so I could pay/receive. Otherwise very happy with service.

  Review of 26/01/2022, following an experience of 06/01/2022 by A A. *

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• 5 / 5

  

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  Order from UK, receive the product without no problem and quick turn around time.

  Review of 25/01/2022, following an experience of 11/01/2022 by A A. *

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• 5 / 5

  

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  Great product, exactly as advertised and delivered in good time.

  Review of 25/01/2022, following an experience of 11/01/2022 by A A. *

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• 5 / 5

  

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  Very good service

  Review of 25/01/2022, following an experience of 14/12/2021 by A A. *

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• 5 / 5

  

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  Accurate description, great price and value for money even with the added tax now into the UK.

  Review of 25/01/2022, following an experience of 05/01/2022 by A A. *

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• 5 / 5

  

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  Fast delivery from France to uk during Christmas time. Fantastic g watch couldn’t buy in uk and they supplied me even cheaper than retail. Perfect

  Review of 25/01/2022, following an experience of 05/01/2022 by A A. *

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• 3 / 5

  

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  Slow to respond in comparison to previous experience

  Review of 25/01/2022, following an experience of 15/11/2021 by A A. *

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• 5 / 5

  

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  the boots were perfect, fit really well. top quality

  Review of 22/01/2022, following an experience of 27/11/2021 by A A. *

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• 1 / 5

  

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  Didn’t mention I would incur import tax on them for uk shipping

  Review of 22/01/2022, following an experience of 27/11/2021 by A A. *

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• 5 / 5

  

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  Only place in Europe that had the jacket I wanted in stock. Website was easy to use and fast dispatch and delivery was very much appreciated.

  Review of 19/01/2022, following an experience of 22/12/2021 by A A. *

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• 2 / 5

  

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  I have two issues, the first was that I thought I was purchasing from a UK site with delivery from a UK warehouse. The goods were actually shipped from France which incurred additional import charges of £88 on an original purchase of approx £330. The second issue was the delay in delivery and lack of customer support in relation to this delay. I contacted Ekosport twice (maybe three times) chasing my delivery, the only response I received was the automatic reply that my email had been received, that you were busy and you would get back to me in due course. I only knew my delivery was being held awaiting customs clearance was when I received a message from Parcelforce saying they were waiting for customs charges to be paid. So far the only response I have had from you was this email asking me to review your service. I accept that the pandemic has effected many businesses and I have taken this into account with my star rating. Note: I have just finished your questionnaire and where I have been unable to comment I gave no star rating but the review will not allow me to leave this blank so where I have been unable to offer a comment I have had to give a single star to complete this questionnaire.

  Review of 19/01/2022, following an experience of 22/11/2021 by A A. *

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• 5 / 5

  

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  Great company. Prompt delivery and customer service. Parcel has to transit through customs and associated taxes need to be paid prior to delivery to home address. These were kindly reimbursed by the company upon providing receipt. Great equipment at competitive prices.

  Review of 19/01/2022, following an experience of 23/11/2021 by A A. *

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• 2 / 5

  

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  Site is slow and sometimes unresponsive

  Review of 13/01/2022, following an experience of 13/12/2021 by A A. *

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• 5 / 5

  

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  Easy to follow site with good explanations. Payment easy and goods dispatched promptly and arrived in good condition

  Review of 13/01/2022, following an experience of 17/12/2021 by A A. *

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• 1 / 5

  

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  My order has not yet arrived

  Review of 12/01/2022, following an experience of 18/12/2021 by A A. *

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• 5 / 5

  

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  Great service. Professional and helpful staff. Prompt delivery to UK

  Review of 28/12/2021, following an experience of 17/11/2021 by A A. *

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• 5 / 5

  

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  Very nice and easy to use

  Review of 26/12/2021, following an experience of 09/11/2021 by A A. *

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• 2 / 5

  

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  I had to pay customs fees of £92 to receive my order

  Review of 26/12/2021, following an experience of 27/10/2021 by A A. *

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• 5 / 5

  

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  Ordered some goggles for the girlfriend 5 days before the trip and they arrived in time, very happy thank you

  Review of 26/12/2021, following an experience of 07/12/2021 by A A. *

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• 5 / 5

  

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  Perfect store at affordable prices. Very professional. Thank you

  Review of 26/12/2021, following an experience of 15/12/2021 by A A. *

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• 5 / 5

  

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  Top brands, good value. Good communications. Delivered on time.

  Review of 26/12/2021, following an experience of 03/11/2021 by A A. *

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• 5 / 5

  

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  I read really mixed reviews for ekosport so was a little worried to order but the item was what I wanted and priced really competatively. I'm happy to say i had no problems, the order was dispatached and recieved on time and i'm really happy with the product and the service. Many thanks!

  Review of 17/12/2021, following an experience of 23/11/2021 by A A. *

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• 5 / 5

  

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  Great service in al aspects, product range is excellent, customer service great, have used Ekosport before & would have no hesitation using them again Thoroughly recommend

  Review of 17/12/2021, following an experience of 22/11/2021 by A A. *

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• 1 / 5

  

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  Very bad customer service. slow or no response. no support for customs issue. I wouldn't recommend buying from them.

  Review of 17/12/2021, following an experience of 16/11/2021 by A A. *

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• 5 / 5

  

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  Excellent customer service, guidance and product. Bought Salomon shoes from them, have been notified and guided through possible custom charges - did not apply to me! Shoes came from France within a week with tracking no etc. Would recommend them and would use them again.

  Review of 17/12/2021, following an experience of 23/11/2021 by A A. *

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• 5 / 5

  

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  good clear selection and order process. Can identify suitable products easily.

  Review of 17/12/2021, following an experience of 23/11/2021 by A A. *

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• 5 / 5

  

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  Solid site

  Review of 17/12/2021, following an experience of 24/11/2021 by A A. *

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• 5 / 5

  

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  All good ,excellent services

  Review of 17/12/2021, following an experience of 25/11/2021 by A A. *

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• 4 / 5

  

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  I've never heard of Ekosport before, so was initially a bit skeptical. The site was easy to navigate, product description and stock easy to find. The delivery was prompt on time without a fuss.

  Review of 17/12/2021, following an experience of 09/11/2021 by A A. *

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• 5 / 5

  

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  excellent service great product

  Review of 17/12/2021, following an experience of 25/10/2021 by A A. *

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• 5 / 5

  

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  Great communication, competitive prices and fast service, considering the item was being shipped internationally. Will definitely be using them again

  Review of 14/12/2021, following an experience of 20/11/2021 by A A. *

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• 2 / 5

  

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  Not clear that there would be 20% vat on top of the price

  Review of 14/12/2021, following an experience of 04/11/2021 by A A. *

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• 1 / 5

  

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  It’s basically fraud. Buying off a UK domain website with British pounds and then pay 2x the amount of VAT as they are actually based in France and customs charges apply. Shocking. First I knew about it was an email received from the French postal service.

  Review of 12/12/2021, following an experience of 16/11/2021 by A A. *

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• 5 / 5

  

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  My ski jacket arrived in good time and the customer service was extremely helpful and efficient to get my Import VAT refund.

  Review of 12/12/2021, following an experience of 16/11/2021 by A A. *

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• 2 / 5

  

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  Had to pay import duty and handling charge. Site charges in UK GBP supposedly with tax paid but further charges made making cost way too high!

  Review of 08/12/2021, following an experience of 13/10/2021 by A A. *

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• 5 / 5

  

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  Great price and service. Refunded customs fee for delivery to the UK.

  Review of 30/11/2021, following an experience of 12/11/2021 by A A. *

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• 5 / 5

  

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  Great price, swift delivery to the UK and overall great service

  Review of 30/11/2021, following an experience of 08/11/2021 by A A. *

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• 3 / 5

  

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  My issue with this site now, is that there are no indications in the pricing that there will be duty fees, clearance fees import VAT and just more and more fees. You can no longer comparing the pricing to other stores.. This is NOT a CO.UK store.

  Review of 30/11/2021, following an experience of 04/11/2021 by A A. *

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• 5 / 5

  

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  The overall experience with Ekosport was excellent. The site was easy to use and their range extensive. Communication with the team was easy and helpful.

  Review of 30/11/2021, following an experience of 11/10/2021 by A A. *

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• 5 / 5

  

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  Will definitely use sgain

  Review of 30/11/2021, following an experience of 11/10/2021 by A A. *

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• 4 / 5

  

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  No problems in ordering. Item arrived when indicated. No one gets 5 stars from me unless they go above and beyond the expected.

  Review of 28/11/2021, following an experience of 04/10/2021 by A A. *

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• 1 / 5

  

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  I was requested to pay the tax for the imported goods. The site didn’t mentioned the product not in UK. Rubbish site!

  Review of 28/11/2021, following an experience of 04/10/2021 by A A. *

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• 5 / 5

  

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  Great site great products I have bought from this site a few times.

  Review of 22/11/2021, following an experience of 02/11/2021 by A A. *

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• 4 / 5

  

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  The website is clear with items easily filtered. I found the item I wanted with ease.

  Review of 22/11/2021, following an experience of 27/10/2021 by A A. *

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• 5 / 5

  

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  Very pleased. First class service

  Review of 22/11/2021, following an experience of 03/11/2021 by A A. *

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• 5 / 5

  

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  Great website, easy to navigate and simple way to calculate the correct size of shoes

  Review of 22/11/2021, following an experience of 27/10/2021 by A A. *

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• 5 / 5

  

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  I found exactly what I was looking for at an excellent price, ordered, and it turned up a couple of days later. Not exciting, but exactly what I needed it to do..

  Review of 22/11/2021, following an experience of 27/09/2021 by A A. *

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• 5 / 5

  

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  Navigation of the site was simple

  Review of 22/11/2021, following an experience of 21/10/2021 by A A. *

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• 1 / 5

  

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  Would not give this site any rating at all

  Review of 22/11/2021, following an experience of 27/10/2021 by A A. *

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• 5 / 5

  

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  I love this company. Excellent products, unfussy ordering process, quick service, great prices. No, I'm not receiving any commission for this review! I just love great service.

  Review of 22/11/2021, following an experience of 28/09/2021 by A A. *

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• 4 / 5

  

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  Satisfied

  Review of 22/11/2021, following an experience of 15/10/2021 by A A. *

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• 5 / 5

  

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  Easy to navigate

  Review of 09/11/2021, following an experience of 19/10/2021 by A A. *

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• 5 / 5

  

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  Very happy with the service

  Review of 09/11/2021, following an experience of 25/10/2021 by A A. *

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• 5 / 5

  

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  Great Service 5 stars

  Review of 09/11/2021, following an experience of 18/10/2021 by A A. *

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• 5 / 5

  

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  Super-fast delivery. Have ordered from Ekosport before and always happy with prices, availability and service

  Review of 09/11/2021, following an experience of 18/10/2021 by A A. *

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• 5 / 5

  

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  I received my boots on time and as described.

  Review of 09/11/2021, following an experience of 26/10/2021 by A A. *

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• 5 / 5

  

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  Great value and super delivery

  Review of 09/11/2021, following an experience of 14/10/2021 by A A. *

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• 1 / 5

  

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  Poor, laggy, website BEWARE! You may place multiple orders by mistake.

  Review of 09/11/2021, following an experience of 14/10/2021 by A A. *

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• 5 / 5

  

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  Had what I needed at a good price

  Review of 07/11/2021, following an experience of 13/10/2021 by A A. *

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• 3 / 5

  

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  I have always loved Ekosport but I got £84 import duty on my skis. Maybe you should not call yourselves ekosport.co.U.K. Which gives the impression (although you did say there may be import duty) that you have a base in the U.K.

  Review of 07/11/2021, following an experience of 13/10/2021 by A A. *

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• 5 / 5

  

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  Great selection and sizes available

  Review of 01/11/2021, following an experience of 07/10/2021 by A A. *

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• 3 / 5

  

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  Quality of product looks old good but delivery very slow and I had to chase it. Was told to call delivery Co. Eventually found out it was at customs and I had to pay about £55 duty I hadn’t expected.

  Review of 01/11/2021, following an experience of 06/09/2021 by A A. *

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• 5 / 5

  

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  Excellent. Product arrived very promptly.

  Review of 01/11/2021, following an experience of 20/09/2021 by A A. *

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• 5 / 5

  

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  Excelent suport from Marianna de Castro! To be honest never got such outstanding customer support before.

  Review of 17/10/2021, following an experience of 06/10/2021 by A A. *

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• 5 / 5

  

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  Fantastic service. Sent from france to uk and recieved within a week. No extra duty to pay. Item value was £100 for junior ski

  Review of 16/10/2021, following an experience of 05/10/2021 by A A. *

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• 5 / 5

  

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  Great company good website

  Review of 16/10/2021, following an experience of 04/10/2021 by A A. *

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• 5 / 5

  

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  Arrived quickly. Prices are amazing.

  Review of 16/10/2021, following an experience of 01/10/2021 by A A. *

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• 2 / 5

  

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  Suggests that the company are easy to contact with both email and phone however its been 3 weeks with multiple emails and many phonecalls which never go through.

  Review of 16/10/2021, following an experience of 15/09/2021 by A A. *

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• 5 / 5

  

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  Good quality ski boots. Good price and reasonable postage as it’s coming from France

  Review of 16/10/2021, following an experience of 01/10/2021 by A A. *

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• 5 / 5

  

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  Had some worries ordering from France post brexit. However the package was delivered to UK much quicker than expected with no issues! Very pleased! Five star!

  Review of 16/10/2021, following an experience of 01/10/2021 by A A. *

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• 5 / 5

  

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  The site was so easy to use

  Review of 16/10/2021, following an experience of 24/08/2021 by A A. *

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• 5 / 5

  

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  Best value for products needed

  Review of 16/10/2021, following an experience of 24/09/2021 by A A. *

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• 5 / 5

  

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  Excellent delivery service.

  Review of 16/10/2021, following an experience of 16/08/2021 by A A. *

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• 5 / 5

  

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  Very easy, quick and brilliant customer support

  Review of 16/10/2021, following an experience of 24/08/2021 by A A. *

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• 5 / 5

  

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  Easy to navigate once product came up on Search.

  Review of 16/10/2021, following an experience of 17/08/2021 by A A. *

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• 2 / 5

  

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  The delivery time was fine but the charges were ridiculous. 20 pounds for delivery then I had to pay 15 pounds to return the item. Would never use them again

  Review of 15/10/2021, following an experience of 20/09/2021 by A A. *

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• 5 / 5

  

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  Easy orderng, great communication and super fast delivery.

  Review of 15/10/2021, following an experience of 20/09/2021 by A A. *

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• 5 / 5

  

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  Speculative about international ordering but this has proved me wrong. Great discounts for the same ski equipment I would have paid 40% more

  Review of 26/09/2021, following an experience of 15/09/2021 by A A. *

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• 5 / 5

  

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  Good customer service and good quality equipment

  Review of 24/09/2021, following an experience of 13/09/2021 by A A. *

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• 5 / 5

  

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  First class experience. Excellent value and speedy delivery. Trouble free.

  Review of 06/09/2021, following an experience of 17/08/2021 by A A. *

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• 5 / 5

  

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  Great service and arrived bang on time with no issues.

  Review of 31/07/2021, following an experience of 20/07/2021 by A A. *

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• 5 / 5

  

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  very good site

  Review of 27/07/2021, following an experience of 16/07/2021 by A A. *

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• 5 / 5

  

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  First class delivery and customer service - highly recommend.

  Review of 16/06/2021, following an experience of 05/05/2021 by A A. *

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• 5 / 5

  

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  Easy to order, prompt delivery, item as expected. Overall great service.

  Review of 13/06/2021, following an experience of 03/05/2021 by A A. *

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• 5 / 5

  

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  Fast delivery and great service.

  Review of 29/05/2021, following an experience of 18/05/2021 by A A. *

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  Answer by ekosport.co.uk

  

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  Dear customer, We thank you for this review, we are pleased to read this purchase has been satisfactory. Thank you for trusting Ekosport, Best regards !

• 5 / 5

  

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  I got what I was after, with very little difficulty and at a competitive price.

  Review of 28/04/2021, following an experience of 13/04/2021 by A A. *

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  Answer by ekosport.co.uk

  

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  Thank you for your comment :) The system requires all the answers but I agree with you that there should be the option of no answer.

• 5 / 5

  

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  Efficiently dealt with the extra paperwork imposed by the BREXIT muppets so product ordered arrived ahead of schedule. Product was discounted which made import worthwhile

  Review of 27/04/2021, following an experience of 12/04/2021 by A A. *

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  Answer by ekosport.co.uk

  

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  Thank you so much for your message, we know it is not easy to deal with new BREXIT regulations but we are trying our best, thanks to customers collaboration too :)

• 5 / 5

  

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  Ordered Patagonia jacket Saturday, parcel arrived on Thursday, very efficient service. No customs to pay.

  Review of 09/04/2021, following an experience of 24/03/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by ekosport.co.uk

  

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  Thank you for your message :) [Let's specify that customs to pay depend on the purchased item's value ;) ]

• 5 / 5

  

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  I have used ekosport before, because the typically can provide sports equipment even when its out of stock in main stream outlets, never been let down by them, they provide a great service and quality.

  Review of 02/04/2021, following an experience of 22/03/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by ekosport.co.uk

  

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  We are very happy to read your words, I hope we can just continue to make our customers proud of our service :)

• 5 / 5

  

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  Easy site to navigate.

  Review of 19/03/2021, following an experience of 05/03/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by ekosport.co.uk

  

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  Thank you for this review, we are very pleased to read you !

• 5 / 5

  

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  So pleased with my tent, only afew websites sell this make/model. Site was running a discount so it was extremely reasonably priced. Communication was fantastic after ordering I received at least two emails concerning delivery and my tent arrived when they said it would!! Fantastic

  Review of 16/03/2021, following an experience of 05/03/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by ekosport.co.uk

  

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  We thank you for this review, we are very pleased to read this purchase has been so satisfactory !

Reviews displayed in chronological order