Customer reviews
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Inflexible and Wasteful Customer Service Policy UPDATE 13/1/25 I contacted the company repeatedly while the parcel was still showing as "not yet with the courier" but they refused to cancel the order. Seconds after my latest email, the parcel was checked in with the courier. Their first email to me noted that they couldn't cancel it because their process is so efficient and they want to despatch as soon as possible. Despite this, it took them 6 days to get the parcel to the courier. Plenty opportunity to cancel the order. This is a colossal waste of time, money, and CO2. I will be avoiding this company from now on and will make sure that others do the same. ------------------------------------------- 9/1/25 I placed an order on their website 48 hours ago but soon realised I no longer needed the item. Acting promptly, I contacted them to cancel, ensuring first that the parcel had not been shipped. At the time, the order status was still listed as “Preparing.” Despite this, their response was disappointing. They claimed it was “impossible” to cancel the order and insisted I wait for delivery (France to the UK) before initiating a return (UK to France). Even more frustratingly, at the time of their reply, Evri confirmed that the parcel was still with the sender, meaning the cancellation could have been processed with minimal effort. This approach feels incredibly wasteful and inefficient, not to mention inconsiderate to customers. Refusing to cancel an order still in preparation is not only disingenuous but also demonstrates poor commitment to sustainable practices. A more customer-focused and environmentally conscious policy would have left a far better impression.
Review of , following an experience of by MARCELLO L.
Answer by ekosport.co.ukFlagHello, We are sorry that we were unable to cancel your order as requested. At this time of year, it can sometimes be difficult to intercept an order that has already been paid for and is in preparation, as you can understand. Please note that it is not EVRI that handles the parcels at Ekosport in France, but the transport company Schneider, who then forwards the parcels to EVRI. During these 2–3 days, the tracking is not active. Since Brexit, we have had no other choice regarding the delivery method. All parcels go through customs. Best regards, Ekosport.
Answer by Marcello LFlagI cancelled it immediately after placing it. There is no physical way that it could have left the warehouse. Hence my review.
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Brilliant service, items arrived within the 5 business day window. Great price.
Review of , following an experience of by DAN V.
Answer by ekosport.co.ukFlagDear Valued Customer, Thank you so much for your kind words! We are thrilled to hear that you received your items promptly and at a great price. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We look forward to serving you again soon! Warm regards, ekosport.co.uk Team
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Poor service when things go wrong
Review of , following an experience of by STEPHEN T.
Answer by ekosport.co.ukFlagHello, We completely understand your frustration regarding the issue with the delivery of your order. We sincerely apologize for the inconvenience this has caused. After reviewing the situation, you have received the refund for your purchase. Should you have any further questions or concerns, please don’t hesitate to reach out to us. Best regards, Ekosport
Answer by Stephen TFlagEkosport needs to review its refund process - they had the means to resolve the situation quickly but appeared to be reluctant to use it. I had to force the refund by taking action against them (UK Section 75 claim). I would recommend always using a credit card if purchasing from the UK.
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Good site, easy to find what I was looking for.
Review of , following an experience of by CAROLINE F.
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Ekosport are simply superb, the stock they hold is very impressive, And service is just great, fast delivery and well packaged, Will be ordering again!.
Review of , following an experience of by PETE J.
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Good service and delivery of XC boots to UK. Top notch
Review of , following an experience of by PAUL D.
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Delivered in the time and date it said it. Items as described. Great service.
Review of , following an experience of by JOHN T.
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Great doing business with Ekosport.co.uk
Review of , following an experience of by STEFAN D.
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All good.
Review of , following an experience of by S L.
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Easy to use and good value
Review of , following an experience of by R M.
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They have a great range of products at great prices compared to the UK an other sites... When I buy things this is one of the first sites I look at.
Review of , following an experience of by PAUL B.
Answer by ekosport.co.ukFlagHello Paul, Thank you so much for your wonderful review! We are pleased to hear that you appreciate our range of products and competitive prices. It's great to know that ekosport.co.uk is one of your go-to sites for shopping. We are committed to providing an excellent online experience, and your feedback truly motivates us. Best regards, The Ekosport Team
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.,’
Review of , following an experience of by IAN B.
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They lied about delivery expectations, inducing me to buy from them when another vendor was much cheaper and STILL haven’t delivered (now useless) order and have refused refund. They are the worst online retailer I have had experience of. Awful, lying, con artists.
Review of , following an experience of by DAVID K.
Answer by ekosport.co.ukFlagDear David, We sincerely apologize for the inconvenience you've experienced. You have been refunded after the conclusion of the investigation. However, please note that as of now, EVRI has not been able to locate your package. For your information, this is still an ongoing situation for Ekosport. We want to emphasize that Ekosport has been fully committed to assisting you throughout this process. We have listened to your concerns from the very beginning and have responded promptly to all your emails to track the progress of your case. Furthermore, we understand how frustrating this situation has been. Best regards, Ekosport
Answer by David KFlagBullshit
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Best price, good communication and delivery time was reasonable. Would use again.
Review of , following an experience of by GLYN J.
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Ordered some ski boots. Came in good time. No complaints
Review of , following an experience of by STUART L.
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Fast delivery & easy process
Review of , following an experience of by TOM W.
Answer by ekosport.co.ukFlagHello Tom, Thank you for your kind words! We are happy to know that you experienced fast delivery and an easy process with us. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again soon! Best wishes, Ekosport Team
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I was thankfully, pleasantly surprised with the service and the cost of the item, THANK YOU!!
Review of , following an experience of by MARILYN H.
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I have returned my goods more than a month ago and despite many phone calls I am still waiting for my refund this company is a joke very unprofessional
Review of , following an experience of by REBECCA M.
Answer by ekosport.co.ukFlagHello, Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you've faced regarding your refund. This is not the level of service we strive for, and we appreciate your patience as we work through this issue. Indeed, since the Brexit, all return parcels from the UK go through the customs sorting center and are then sent back grouped. This explains the length of the refund. Best regards, Ekosport
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Great website. Delivered an excellent product on time.
Review of , following an experience of by NATHAN C.
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Came ontime item as described good price to
Review of , following an experience of by ROSIE S.
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Yes it’s a great site and easy to use.
Review of , following an experience of by GAVIN L.
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Great value and service. Skis arrived quickly and set up is perfect
Review of , following an experience of by AMY I.
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Very pleased with the price point and speed of delivery, overall very impressed. Only reason for 4* (not 5*) was that the ski poles arrived without baskets. However, Ekosport were very efficient at getting a replacement set of baskets to me within 7-10 days after notifying them. So overall, very pleased.
Review of , following an experience of by OWEN W.
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Exactly what I ordered, delivered quickly, bindings fitted perfectly, and very affordable. No issues with UK delivery. Great product, great service. Highly recommend.
Review of , following an experience of by TOBY T. *
*Pseudonymized data at the request of the author
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Good easy website
Review of , following an experience of by DANIEL J.
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Never used the site before but it was great.
Review of , following an experience of by ANDREW W.
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Never received the item and refund. Had to apply for charge back through credit card. Very ineffective communications.
Review of , following an experience of by ARTUR B.
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Excellent Item, fits perfectly and decent quality at a reasonable price
Review of , following an experience of by BARNABY R.
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Fantastic service and really fast delivery to the UK. I ordered the item on Thurs 26th December and it was delivered on Tuesday 31st. Considering it was the Xmas holidays and there was a weekend the speed of despatch and delivery were brilliant. The rucksack was exactly what I was looking for and it was a great price too. I was very happy with it when it arrived.
Review of , following an experience of by JOHN H.
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easy to navigate and order
Review of , following an experience of by TONY M.
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Very good, great service.
Review of , following an experience of by YING Z.
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Excellent product, very quick delivery
Review of , following an experience of by SEAN S.
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Great prices and no problems delivery for UK. Good communication as had a question about my order and speedy reply given. Didn't have to deal with returns as everything was fine and item (shoes) fitted perfectly. 5* recommend and would use again...
Review of , following an experience of by HENDERIKUS A.
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I have return a product to Ekosport, they acknowledged receipt and are now refusing to refund me. It is disgraceful behaviour.
Review of , following an experience of by CHRIS W.
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Great selection. Competitive prices. Fast delivery and good communications.
Review of , following an experience of by MARISA L.
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good jacket brand new as advertised and arrived quickly
Review of , following an experience of by CALLUM H.
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Good price, but packaging of product not great. Box containing product quite damage, although contents thankfully okay.
Review of , following an experience of by RICHARD S.
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Easy to order and changed size promptly as requested. Good value. Delivery took a while but it is the lead up to Christmas.
Review of , following an experience of by KEITH L.
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Straightforward process, access to products not available in the uk
Review of , following an experience of by O. J.
Answer by ekosport.co.ukFlagHello O, Thank you for your return. We’re delighted that you found the process straightforward and appreciated the choice of products available on the website. We aim to make shopping with us as convenient as possible. Sincerely, EKOSPORT
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Excellent range of products and pricing is very competitive. My only issue was the shipping. I am in the UK. Immediately after ordering, the ECOsport website showed the product as "shipped" but the delivery company showed the orders as "expected". It remained in this state for three days before I contacted customer service. They reported that UK shipments are consolidated twice per week and my orders were just about to ship. Product arrived safely just over a week after ordering. It would be very helpful if this shipping timing and method was disclosed and the order status on the website was accurate.
Review of , following an experience of by PAUL G.
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Delivery is too expensive. Preparing fee is nonsense. No explanation about them is big failure.
Review of , following an experience of by SERDAR Y.
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It fit 3 ski set, value for money material is good I try like a shoulder bag with my family fitted on 2 Adult 1 child Only ski will fit no ski boots pls just remember Thanks
Review of , following an experience of by ABDUL N.
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Easy to use, excellent range with clear and trouble free(post Brexit) pricing. Many thanks
Review of , following an experience of by ROD M.
Answer by ekosport.co.ukFlagHello Rod, Thank you for your feedback. We’re glad you found our platform easy to use and appreciated our wide range of products and transparent pricing. Best regards, EKOSPORT
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The skies were perfect packaged.
Review of , following an experience of by MANUEL P.
Answer by ekosport.co.ukFlagHello Manuel, Thank you for your sharing. We’re pleased to hear that the skis arrived well-packaged and in perfect condition. Best regards, EKOSPORT TEAM
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Good prices and I struck lucky with no VAT to pay on goods being sent to the UK. Took 5 days to arrive. No customs charges either. Weird. Just lucky I suppose.
Review of , following an experience of by DONNA S.
Answer by ekosport.co.ukFlagHi Donna, Thank you for your comment. We’re glad you’re happy with our prices and that your order arrived promptly without any additional charges. It’s great to hear everything went smoothly for you. Kind regards, EKOSPORT TEAM
Answer by Donna SFlagI'd definitely use your site again. Thanks for a smooth transaction.
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I still havent recieved my refund when youve had the parcel over 2 weeks!!!!!
Review of , following an experience of by AMANDA B.
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Easy to use site, with filters that allow selection of kit which meets our needs.
Review of , following an experience of by NAT W.
Answer by ekosport.co.ukFlagHello Nat, Thank you for your feedback. We’re glad to hear that our site and filters helped you find the perfect kit for your needs. We’ll continue to improve our services to make your shopping experience even easier. Kind regards, EKOSPORT TEAM
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Great service as usual
Review of , following an experience of by CLAUDIO F.
Answer by ekosport.co.ukFlagHi Claudio, Thank you for your comment. We're delighted to hear that our service continues to meet your expectations. Best regards, EKOSPORT
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Easy to navigate around the the site, had the product in stock and delivered promptly
Review of , following an experience of by RYAN F.
Answer by ekosport.co.ukFlagHi Ryan, Thank you for your comment. We’re glad to hear that you found our site easy to navigate and that your product was in stock and delivered promptly. Kind regards, EKOSPORT
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Very good service from ekosport - I've used them before and they have always been reliable. Good website and very competitive prices.
Review of , following an experience of by RICHARD W.
Answer by ekosport.co.ukFlagHello Richard, Thank you for your continued trust and positive feedback. We’re happy to hear that our service and website have consistently met your expectations. We’ll keep striving to offer great prices and reliable service. Sincerely, EKOSPORT TEAM
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Excellent service
Review of , following an experience of by AMANDA P.
Answer by ekosport.co.ukFlagHi Amanda, Thank you for your positive return. We're glad to hear that you’re satisfied with our service. We’ll continue to work hard to maintain this level of excellence. Best regards, EKOSPORT
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Always a great price, quick delivery and great products. My go-to for ski equipment.
Review of , following an experience of by MARK T.
Answer by ekosport.co.ukFlagHi Mark, Thank you for your loyal support and kind words. We’re thrilled to be your go-to for ski equipment, and we’ll continue to provide competitive prices, fast delivery, and top-quality products. Sincerely,
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Very happy with my skis, arrived well packed, bindings fitted neatly and to my boot size, and on time. Good price. No custom fees or tax to pay. Customer service was excellent when I contacted them. Just one thing, if you are in the UK you will get notice when Ekosport has shipped them from the warehouse in France, but then it takes several days before EVRI actually get them. So don't panic if it goes quiet for a few days! Once EVRI get them mine arrived two days later. Very pleased.
Review of , following an experience of by ANTHONY M.
Answer by ekosport.co.ukFlagHi Anthony, Thank you for your detailed feedback. We’re thrilled that you’re happy with your skis and that everything, from packaging to delivery, met your expectations. We also appreciate your understanding of the shipping process, and we’re glad the customer service was helpful. We continue to work hard to ensure a smooth experience for all our customers. Best regards, EKOSPORT
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Great product for a good price on time
Review of , following an experience of by WILL C. *
*Pseudonymized data at the request of the author
Answer by ekosport.co.ukFlagHello, Thank you for your sharing. We're glad to hear that you're satisfied with the product, the price, and the timely delivery. Best regards, EKOSPORT
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I ordered from ekosport on the 6/11/24 and it’s currently the 2/12/24 but still haven’t received my goods. They are now making me wait for an outcome because the courier has lost the item. Once the courier admitted they had lost it on the 23/11/24 I would of expected to be sent replacement goods or a refund but I get the same reply from them that I have to wait for the investigation. I currently have no idea what is happening and feel totally let down by this company.
Review of , following an experience of by DEAN T.
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Very easy to navigate and prompt
Review of , following an experience of by DENISE H.
Answer by ekosport.co.ukFlagHi Denise, Thank you for your comment. We’re pleased to hear that you found our site easy to navigate and that our service was prompt. We continue to focus on improving your experience. Kind regards, EKOSPORT TEAM
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Excellent rapid service
Review of , following an experience of by LEE S.
Answer by ekosport.co.ukFlagHello Lee, Thank you for your comment. We’re pleased to hear that our service met your expectations in terms of speed and efficiency. Best regards, EKOSPORT TEAM
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First class again
Review of , following an experience of by RICHARD W.
Answer by ekosport.co.ukFlagHello Richard, Thank you for your kind sharing. We’re thrilled to know that you’re once again satisfied with our service! Sincerely, EKOSPORT
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Very good
Review of , following an experience of by A S.
Answer by ekosport.co.ukFlagHello, Thank you for your feedback. We’re glad to know you’re satisfied and will keep working hard to maintain this level of service. Kind regards, EKOSPORT
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Good all round
Review of , following an experience of by DANNY W.
Answer by ekosport.co.ukFlagHi Danny, Thank you for your comment. We're happy to hear that everything met your expectations, and we’ll continue to work hard to provide great service all around. Sincerely, EKOSPORT TEAM
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Great service and great price. Packaging for delivery was poor
Review of , following an experience of by ANDY B.
Answer by ekosport.co.ukFlagHello Andy, Thank you for your return. We're glad to hear that you’re satisfied with our service and pricing. We apologize for the packaging issues and will work on improving it for future deliveries. Best regards, EKOSPORT
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They dealt with my return in a good manner. Although it took for me to call them to actually get the payment refunded. This was after a couple of weeks when the item had been delivered back to them.
Review of , following an experience of by JAMES H.
Answer by ekosport.co.ukFlagHi James, Thank you for your feedback. We’re glad your return was handled properly, but we apologize for the delay in processing your refund. We’ll take note of your comments to improve our response times and ensure quicker processing in the future. Best regards, EKOSPORT TEAM
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Good jacket, as described, arrived quickly
Review of , following an experience of by DUNCAN S.
Answer by ekosport.co.ukFlagHello Duncan, Thank you for your feedback! We are glad to hear that the jacket met your expectations and arrived quickly, as described. Feel free to share any further suggestions. Best regards, EKOSPORT TEAM
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Easy shopping. Prompt email response. Good that customs fee is included in price at purchase (other competitors based in EU do not necessarily offer this).
Review of , following an experience of by PAUL O.
Answer by ekosport.co.ukFlagDear Paul, Thank you for your review! We’re pleased that you found the shopping process straightforward and that our email response met your expectations. We’re also glad you noticed that we include the customs fee, as we aim to provide a hassle-free experience. Best regards, Ekosport
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Easy to use
Review of , following an experience of by ANGIE S.
Answer by ekosport.co.ukFlagDear Angie, Thank you for your positive feedback! We're glad to hear that you find our site easy to use. We put a lot of effort into making sure it meets your needs, and it's wonderful to know that it's making a positive impact. If you have any suggestions or need further assistance, please don't hesitate to reach out. Best regards, TEAM EKOSPORT
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Bought a new helmet. The price was great and the product was delivered on time with no issues. Great job!
Review of , following an experience of by MARK W.
Answer by ekosport.co.ukFlagHi Mark, Thank you for taking the time to share your positive experience with your new helmet. We're thrilled to hear that the price met your expectations and that the delivery went smoothly without any issues! We hope you enjoy your purchase, and we look forward to serving you again in the future. Thanks again for your trust and support! Best regards, EKOSPORT
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Great site great prices
Review of , following an experience of by JO P.
Answer by ekosport.co.ukFlagHello Jo, Thank you for your kind words. We’re thrilled to know that you value our site and competitive prices. We continuously strive to provide the best experience and deals for our customers. Best regards, TEAM EKOSPORT
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Excellent website retailer, generously discounted ski products which allowed me to get a professional set within a reasonable budget.
Review of , following an experience of by ANDI F.
Answer by ekosport.co.ukFlagDear Andi, Thank you for your kind words! We're so glad you found exactly what you needed at a great price. Happy skiing! Best regards, Ekosport
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Easy to order and quick delivery to the UK, haven’t had a chance to try out my Helly Hansen ski trousers yet but I’m sure they will be perfect.
Review of , following an experience of by PAUL B.
Answer by ekosport.co.ukFlagDear Paul, Thank you for your kind feedback! We're thrilled to hear that you found the ordering process easy and that your delivery arrived quickly to the UK. We hope you enjoy your new Helly Hansen ski trousers as much as we enjoy providing excellent service. Once you’ve had a chance to try them out, we'd love to hear how they perform! If you need any assistance or have further questions, feel free to reach out. Kind regards, TEAM EKOSPORT
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Very good site
Review of , following an experience of by MATTHEW S.
Answer by ekosport.co.ukFlagHi Matthew, Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our site. If you ever need assistance or have any questions, don't hesitate to reach out. We look forward to welcoming you back soon! Kind regards, EKOSPORT TEAM
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Binding size incorrect. They ignored information that I gave them with the order. Refused to correct.
Review of , following an experience of by JOHN H.
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Good quality
Review of , following an experience of by NELSON P.
Answer by ekosport.co.ukFlagDear Nelson, Thank you for your feedback! We're so glad to hear you're happy with the quality of your purchase. We take pride in offering products that meet high standards, and it's great to know that your experience reflects that. If you need any further assistance, feel free to get in touch! Best regards, TEAM EKOSPORT
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Needed to amend order slightly and the customer service team dealt with it very efficiently. Skis and poles as described.
Review of , following an experience of by GERARD W.
Answer by ekosport.co.ukFlagDear Gerard, Thank you for taking the time to share your feedback. We're delighted to hear that our customer service team was able to assist you efficiently with the amendment to your order, and that the skis and poles met your expectations. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help! Best regards, TEAM EKOSPORT
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Easy to navigate
Review of , following an experience of by LEE S.
Answer by ekosport.co.ukFlagDear Lee, Thanks for sharing! We're pleased to know you had an easy time navigating. Kind regards, Ekosport
Answer by Lee SFlagNo problem thanks
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Head ski boots are brilliant and comfortable.
Review of , following an experience of by JOHN B.
Answer by ekosport.co.ukFlagDear John, Thank you for your wonderful feedback! We're so glad to hear that you're enjoying your Head ski boots and finding them comfortable. Kind regards, Ekosport
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Easy to use
Review of , following an experience of by PATRICK O.
Answer by ekosport.co.ukFlagDear Patrick, Great to hear! We work hard to ensure a seamless experience, so we're glad you found it easy to use Best regards, Ekosport
Answer by Patrick OFlagThats good to hear, i will be using you again 👌
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Easy ordering. Quick delivery. Pleased with item.Very helpful customer service.
Review of , following an experience of by JANE RUTH B.
Answer by ekosport.co.ukFlagDear Jane, Thank you so much for your kind feedback! We're thrilled to hear that your ordering process was easy, delivery was quick, and that you're happy with your item. We strive to provide excellent customer service, and it's great to know you had a positive experience. Best regards, Ekosport
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After struggling to find these skis elsewhere in my size, I came across Ekosport who had great stock and were unbelievable cheaper than other places I had seen. This made me somewhat skeptical, but I am leaving this review to ensure others don't get put off by this. Skis arrive 5days after ordering with bindings installed free of charge. Stoked on the new purchase and highly recommend these guys!
Review of , following an experience of by CHRIS K.
Answer by ekosport.co.ukFlagDear Chris, Thank you for your kind review! We're thrilled to hear that you found the perfect skis at such a great price and that the ordering process was smooth. We strive to offer competitive pricing and quick, reliable service, so it’s fantastic to know we could meet your expectations. Enjoy your new skis, and we appreciate your recommendation! Feel free to reach out if you need anything else in the future. Best regards Ekosport
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Easy to use with great prices.
Review of , following an experience of by GEORGE Q.
Answer by ekosport.co.ukFlagHello George, Thank you! We're glad you found it easy to use and appreciated our prices! Best regards, Ekosport
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First class experience. Used many times previously & always deliver a great price & service. Many thanks
Review of , following an experience of by JAMES M.
Answer by ekosport.co.ukFlagDear James, Thank you for your loyalty and wonderful feedback! We're thrilled to consistently meet your expectations with our service and pricing. Many thanks for choosing us time and again! With appreciation, Ekosport
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All good here!
Review of , following an experience of by ROBERT S.
Answer by ekosport.co.ukFlagHello Robert, Fantastic, thanks for the update! All the best Ekosport
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Excellent service and competitive pricing!
Review of , following an experience of by STEVEN S.
Answer by ekosport.co.ukFlagHello Steven, Thank you so much! We're thrilled to hear you enjoyed the service and found our pricing competitive! Best regards, Ekosport
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Bought these running shoes for my son. He is very pleased with them. He says they are really comfortable and give great support.
Review of , following an experience of by DAWN L.
Answer by ekosport.co.ukFlagHello Dawn, Thank you for sharing your feedback! We're so happy to hear that your son is pleased with his new running shoes and finds them both comfortable and supportive. It's always great when we can help make his running experience better. Wishing him many great runs ahead! Kind regards, Ekosport
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I have now purchased ski boots, skis and poles, great choice, delivery and price, no need to go anywhere else
Review of , following an experience of by ANDREW R.
Answer by ekosport.co.ukFlagHello Andrew, Thank you so much for your kind words! We're thrilled to hear that you're happy with your ski boots, skis, and poles, as well as the delivery and pricing. It's great to know that we could provide everything you needed in one place. Wishing you an amazing time on the slopes! Best regards, Ekosport
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All good
Review of , following an experience of by HELEN R.
Answer by ekosport.co.ukFlagDear Helen, Thank you! We’re glad everything went well. Enjoy your purchase. Kind regards, Ekosport
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Luxury product, price was excellent (£200 cheaper than UK snow n rock), delivery to the UK didn’t take too long
Review of , following an experience of by EMMA D.
Answer by ekosport.co.ukFlagDear Emma, Thank you for your feedback! We're thrilled to hear you’re pleased with the price and the quick delivery to the UK. Enjoy your new gear, and let us know if there’s anything else we can assist you with. Happy riding! Best regards, Ekosport
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Very easy site to navigate and find the item I was looking for. A really good choice of products.
Review of , following an experience of by SARA D.
Answer by ekosport.co.ukFlagHi Sara, Thank you for your wonderful feedback! We’re thrilled to hear that you found our site easy to navigate and appreciated the wide range of products we offer. Your satisfaction is important to us, and we’re glad we could help you find exactly what you were looking for. We look forward to serving you again soon! Best regards, Ekosport Team
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Efficient site, easy order process
Review of , following an experience of by TIM W.
Answer by ekosport.co.ukFlagHi Tim, Thank you for your great feedback! We’re delighted to hear that you found our site efficient and the ordering process easy. Your satisfaction is important to us, and we’re glad we could provide a smooth experience. We look forward to serving you again soon! Best regards, Ekosport Team
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Found a great price for the trainers I wanted. Item arrived promptly and was well packaged. Great communication throughout buying and delivery process. Can't fault the service. Thanks
Review of , following an experience of by MATTHEW M.
Answer by ekosport.co.ukFlagHi Matthew, Thank you so much for your kind words! We're thrilled to hear that you found the trainers you wanted at a great price and that the delivery was quick and well-packaged. Your satisfaction is our top priority, and we're glad our communication met your expectations throughout the process. We look forward to welcoming you back for more shopping soon. Thanks again for your trust! Best regards, Ekosport Team
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Ecosport charged me high shipping costs to return a product that didn’t fit. I will not order shoes/clothing from them again.
Review of , following an experience of by OSCAR H. *
*Pseudonymized data at the request of the author
Answer by ekosport.co.ukFlagDear Steve, We are sorry to hear about your experience with the return shipping costs at Ekosport. Since Brexit, everything has changed for you and us. That can be really frustrating, especially when a product doesn’t fit. Best regards, Ekosport
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Took longer than was said… I was a bit worried at one point, but it arrived in the end
Review of , following an experience of by PAUL R.
Answer by ekosport.co.ukFlagHi Paul, Thank you for your honest feedback. We’re sorry that the delivery took longer than expected and understand your concerns. We're glad to hear that the item arrived in the end, and we appreciate your patience throughout the process. We’ll work to improve this for future orders, and we hope to serve you again soon with a smoother experience. Best regards, Ekosport Team
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Website easy to navigate and find what I wanted
Review of , following an experience of by DAVE R.
Answer by ekosport.co.ukFlagHi Dave, Thank you for your positive feedback! We’re glad to hear that you found our website easy to navigate and that you were able to find exactly what you were looking for. Your satisfaction is important to us. We look forward to serving you again soon! Best regards, Ekosport Team
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Good purchase, kit arrived in good condition and timely delivery with reasonable info on route.
Review of , following an experience of by BRIAN L.
Answer by ekosport.co.ukFlagHi Brian, Thank you for your review! We're pleased to hear that your kit arrived in good condition and that the delivery was timely. We're also glad that the tracking information provided was helpful. We appreciate your feedback and look forward to serving you again soon! Best regards, Ekosport Team
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Great value and delivered on time
Review of , following an experience of by TRACY N.
Answer by ekosport.co.ukFlagHi Tracy, Thank you for your feedback! We're thrilled to hear that you found great value in your purchase and that the delivery was on time. Your satisfaction is our priority, and we’re glad to have met your expectations. We look forward to serving you again soon! Best regards, Ekosport Team
Answer by ekosport.co.ukFlagHi Tracy, Thank you for your feedback! We're thrilled to hear that you found great value in your purchase and that the delivery was on time. Your satisfaction is our priority, and we’re glad to have met your expectations. We look forward to serving you again soon! Best regards, Ekosport Team
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Unfortunately my order was lost in transit and never delivered. I was issued a refund after a couple of weeks but I would struggle to recommend this business
Review of , following an experience of by ALASDAIR M.
Answer by ekosport.co.ukFlagDear Alasdair, We are really sorry to hear that your order was lost in transit—that’s incredibly frustrating! It’s unfortunate that this experience has impacted your view of the business. Kind regards, Ekosport
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Excellent service from ekosport, unfortunately I had to return the item , the return was effortless Will definitely use ekosport in the future
Review of , following an experience of by DAVE C.
Answer by ekosport.co.ukFlagHi Dave, Thank you for your wonderful review! We're sorry to hear that the item didn't work out, but we're glad that the return process was smooth for you. Your satisfaction with our service is important to us, and we're thrilled to know you'll be shopping with us again in the future. We look forward to helping you find the perfect product next time! Best regards, The Ekosport Team
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Super quick delivery ; great packaging , loved the new Hokas
Review of , following an experience of by RHONA N.
Answer by ekosport.co.ukFlagHi Rhona, Thank you for your fantastic review! We’re thrilled to hear that the delivery was super quick, the packaging met your expectations, and that you’re loving your new Hokas. It’s always great to know when our customers are happy with their purchases! We look forward to serving you again soon! Best regards, The Ekosport Team
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best priced , 3-5 days delivery on time , ovr very happy
Review of , following an experience of by BRADLEY C.
Answer by ekosport.co.ukFlagHi Bradley, Thank you for your feedback! We're delighted to hear that you were happy with our pricing and that the delivery was on time as promised. Your satisfaction means a lot to us, and we're glad you had a positive experience. Looking forward to serving you again soon! Best regards, The Ekosport Team
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Great price, delivery took a little long but it is coming from France
Review of , following an experience of by JAMES J.
Answer by ekosport.co.ukFlagHi James, Thank you for your review! We're glad you appreciated the great price, and we apologize for the slightly longer delivery time. As you mentioned, shipping from France can sometimes take a bit longer, but we’re happy everything arrived as expected. We appreciate your understanding and look forward to serving you again soon! Best regards, The Ekosport Team
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Since May i still did not get my product. They do not answer phones, They no to reply to any email. Disaster. Do not but anything there
Review of , following an experience of by TOMASZ W.
Answer by ekosport.co.ukFlagDear Tomasz, We responded to your email and calls, and the refund was made on August 9, 2024. Thank you for reviewing your comment, which is not quite correct. Best regards, Ekosport
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