Reviews for Ekosport.co.uk

Dear Amelia, We appreciate your feedback regarding our returns customer service. We understand that waiting for 60 days for a refund can be frustrating. Furthermore, we will review our processes to see how we can expedite the returns process without compromising quality. Thank you for bringing this to our attention. Best regards, Ekosport

Dear Theo, It's excellent to hear that you had a positive experience with both the return process and the customer service. Thank you for sharing your feedback! Best regards, Ekosport

Dear Stefanie, thank you very much. Kind regards, Ekosport

Dear Nicholas, That's fantastic to hear! Sincerely Ekosport

Dear Alex, It's wonderful to hear that your experience was faultless and that you would recommend the site. Thank you for sharing your positive feedback! Kind regards, Ekosport

Dear Belinda, I'm thrilled to hear that you are extremely happy with your new ski boots, especially at a good price and with the delivery time matching what was stated on the website. Enjoy hitting the slopes with your new gear! Best regards, Ekosport

Dear Abi, That's fantastic to hear! Speedy service and a great price make for a wonderful shopping experience. Best regards, Ekosport

Dear Terence, That sounds like a wonderful experience! It's fantastic that you found everything you needed at a great price with efficient delivery. Enjoy your new gear and happy skiing! Sincerely, Ekosport

Dear Abul, We sincerely apologize for the inconvenience caused by receiving a defective jacket. Such occurrences are unacceptable, and we understand the frustration they can cause. Regarding the delay between identifying the issue and processing the refund, we acknowledge that it took approximately one month. This delay primarily stems from the return process, which necessitates passage through customs. Unfortunately, this aspect is outside of our direct control. We strive to ensure that returns and refunds are processed as efficiently as possible. However, international shipments, especially those involving customs procedures, can sometimes lead to unexpected delays. Please rest assured that we are continuously working to streamline our processes and minimize such delays in the future. Your satisfaction is of utmost importance to us, and we genuinely appreciate your understanding and patience throughout this process. Kind regards, Ekosport

Dear Jo, We're delighted to hear that you received your item promptly and that it matched the description! Your satisfaction is our priority, and we're pleased to know that you would consider ordering from us again in the future. Sincerely Ekosport

Dear Sonia, We're delighted to hear that you found the specific gloves you were looking for at a brilliant price, and that you were impressed with our service! Thank you for choosing us and for taking the time to share your positive experience. We're delighted that your order arrived quickly and was well-packaged. We look forward to welcoming you back for future orders. Sincerely Ekosport

Dear Adam, It's great to hear that you received excellent service and are happy with your new skis! Thank you for your positive feedback. Enjoy your time on the slopes to the fullest! Kind regards, Ekosport

Dear Charlie, Thank you for your positive feedback regarding the purchase of your skis and bindings. We are delighted that you found excellent products at a great price and that the delivery was prompt. We hope you enjoy using them on the slopes! Best regards, Ekosport

Dear Fiona, We're delighted to hear that you're impressed with the quality of your ski jacket! Thank you for your feedback. We understand that international shipping can take some time, but we're glad to hear that your jacket arrived within a reasonable timeframe. Kind regards Ekosport

Dear Roland, thank you for your positive feedback. Kind regards, Ekosport

Dear Stuart, Great to hear, thank you. Best regards, Ekosport

Dear Normunds, We acknowledge your feedback and are surprised that you did not contact us after receiving the helmet. At the bottom of our page, all the information for any potential issues is provided. It's also indicated that we are a French company, based in France. Therefore, this information is not hidden and should come as no surprise to anyone. Best regards, Ekosport

Dear Gareth, The delivery time for the UK is 4-5 business days, but it is not guaranteed. Since all parcels must pass through customs, the delivery time can sometimes be longer. We apologize for any inconvenience, but this is beyond our control. Best regards, Ekosport

Dear Louise, Indeed, returns from the UK are taking much longer since Brexit. All parcels must go through customs, they are held in a customs sorting center, and then returned. You received your refund with a slight delay, and we apologize for this inconvenience. Best regards, Ekosport

Dear Adam, We're thrilled to hear that you found our prices very competitive and that your order was delivered exceptionally quickly! Thank you for your feedback. Kind regards Ekosport