The brand is praised for its excellent prices, fast delivery, and quality product range. Customers appreciate the overall good service and value received.
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A. A.
29 Jan 2024
Verified reviewGreat selection of kit, very competitive pricing and swift delivery, robustly packaged and Duty paid to the UK.
Reply from ekosport.co.uk
Dear Anthony, Thank you for your feedback! We're thrilled to hear that you were impressed with our selection of products, competitive pricing, and swift delivery. Ensuring that your order arrives safely and promptly is important to us, so we're glad to hear that it was robustly packaged. We also understand the importance of duty paid delivery to the UK, and we're pleased that this aspect of your order met your expectations. Best regards Ekosport
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A. A.
29 Jan 2024
Verified reviewMy partner loves these boots. His last pair lasted 9 years so hope this pair lasts along. Great boots
Reply from ekosport.co.uk
Dear Catherine, We're thrilled to hear that your partner loves the boots ! It's fantastic to know that they've been a great choice and we hope this new pair lives up to the same durability. Best regards Ekosport
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A. A.
29 Jan 2024
Verified reviewEasy to navigate and search site. Good availability of products, competitive prices. Well packaged, fast delivery.
Reply from ekosport.co.uk
Dear Aleksandra, We're glad to know that you found our website user-friendly and that you were satisfied with the range of products available and the competitive prices offered. It's important to us that your order arrives swiftly and securely, so we're pleased to hear that your delivery was both well-packaged and fast. Best regards Ekosport
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A. A.
28 Jan 2024
Verified reviewExcellent service as usual. Trusted suppliers and best prices.
Reply from ekosport.co.uk
Dear Chris, Thank you for your continued trust and positive feedback! We're delighted to hear that you've had an excellent experience with our service, and we appreciate being your trusted supplier. Providing the best prices is important to us, and we're glad to know that you've found them to be competitive. Kind regards Ekosport
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A. A.
28 Jan 2024
Verified reviewSnowboard arrived as described and cheaper than anywhere else.
Reply from ekosport.co.uk
Dear James, We're delighted to hear that your snowboard arrived as described and that you found it cheaper with us than anywhere else! Thank you for choosing us for your purchase. Best regards, Ekosport
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A. A.
28 Jan 2024
Verified review10 out of 10. First time user of Ekosport.co.uk. easy navigation around the site thanks to easy search function and all of the filters as you would expect are easy to use and work exactly as expected. Seamless experience shopping here. Lots if discounts on offer. This makes it very tempting and I chose to complete my transaction here because of the competitive pricing. The standard range of payment ootions made it easy to do business and the checkout experience was very easy and straight forward. All of the information required regarding deliver etc is easy to access resulting in a very good user friendly experience. My order was promptly acknowledged with an email as per expectations, creating a worry free experience and updates came by email regularly letting me know my order had processed tk the next step. The dispatch was extremely fast. This is great and blew away my expectations. I received emails from my local courier and the done a fantastoc job in getting me my Parcel. EVRI was chosen as my courier. Despite them not having a great track record, they met amd even surpassed my expectations delivering my ekosport parcel. I received emails with updates and even received a courtesy call prior to arrival where I was informed the woukd be in the area within 30 mi utes and they turned up exactly on time as expected. Ny parcel was treated with care as it arrived in immaculate condition. The contents were well packed and protected with minimal packing which I like to see as this reduces unneccessary waste. All in all a wonderful experience and Job from all involved at Ekosport. 10 out of 10 will shop again. Thank you for coming to my TED talk!
Reply from ekosport.co.uk
Dear Gavin, Thank you so much for sharing your detailed and positive experience with us! We're thrilled to hear that you found our website easy to navigate, with a seamless shopping experience and plenty of discounts available. It's fantastic to know that you appreciated the range of payment options and that the checkout process was straightforward. We're delighted that you received prompt acknowledgment of your order and regular updates on its progress, creating a worry-free experience for you. We're also glad to hear that the dispatch was extremely fast and that you had a positive experience with our chosen courier, EVRI, despite their track record. We strive to ensure that parcels are delivered promptly and with care, so we're pleased that your parcel arrived in immaculate condition. Thank you for your kind words and for choosing Ekosport! We're thrilled to have earned a 10 out of 10 rating from you, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Sincerely Ekosport
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A. A.
28 Jan 2024
Verified reviewGreat product selection. Quick turnaround and delivery of the order. Good after sales for vat refund. Very happy
Reply from ekosport.co.uk
Dear Adrian, Thank you for your valuable feedback! We're thrilled to hear that you're pleased with our extensive product selection and the swift turnaround and delivery of your order. Ensuring a seamless after-sales experience, including efficient VAT refund assistance, is a priority for us, and we're delighted that you found it satisfactory. Best regards, Ekosport
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A. A.
28 Jan 2024
Verified reviewWonderful company,easy to navigate website,the products are all reasonably priced and the delivery is promt
Reply from ekosport.co.uk
Dear Joe, Thank you for your kind words! We're thrilled to hear that you find our company wonderful and our website easy to navigate. It's great to know that you appreciate our reasonably priced products and prompt delivery. Best regards Ekosport
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A. A.
28 Jan 2024
Verified reviewQuite frankly the check out and information nation was fine and it appears that esport sent the items for delivery on time however the order is yet to be completed as I’ve still not received the skis 2 weeks after they were sent, and I can’t seem to get hold of ekosport to tell them this as the phone number always says they are shut.
Reply from ekosport.co.uk
Dear Grant, Indeed, your order took 10 days to be delivered, due to the New Year's Eve and New Year's Day holidays. All parcels must pass through customs for inspection, which also adds extra time. We apologize for this delay, which was beyond our control. Kind regards, Ekosport
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A. A.
25 Jan 2024
Verified reviewGreat service, plan ahead as orders take a little while to arrive but worth the wait
Reply from ekosport.co.uk
Dear Theresa, Thank you for your feedback! We're delighted to hear that you've had a great experience with our service. We appreciate your understanding regarding the delivery times, and we're glad to hear that you found it worth the wait. Best regards Ekosport
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A. A.
25 Jan 2024
Verified reviewAt first I was distrustful of a hassle factor, given ekosport was evidently based in the Netherlands. However, the skis I wanted to buy were advertised at a great price and Trustpilot reviews were favourable. I did telephone for reassurance that postage to post-Brexit UK wouldn't cause problems. I need not have worried, as the skis arrived promptly with import duty paid upfront in the price.
Reply from ekosport.co.uk
Dear Jeremy, We're glad to hear that your initial concerns were alleviated and that you had a positive experience with us! Thank you for choosing Ekosport and for trusting us with your purchase. We understand that post-Brexit shipping concerns can be worrisome, and we're pleased to hear that the process was smooth for you. You may have noticed that Ekosport is a French company, based in France. https://www.ekosport.co.uk/u/cms5/legal-details Best regards Ekosport
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A. A.
25 Jan 2024
Verified reviewInhave not received my order and customer service telephone line says you are closed
Reply from ekosport.co.uk
Dear Nicholas, There was indeed an issue with the delivery. An investigation was opened, and we had to refund you as the carrier was unable to locate your parcel. Ekosport is available from Monday to Friday from 9 am to 1 pm and by email every day, excluding weekends and holidays. Best regards, Ekosport
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A. A.
17 Jan 2024
Verified reviewOverall couldn’t have been better. Great price and service.
Reply from ekosport.co.uk
Dear Paul, We're thrilled to hear that you had such a positive experience with us! Thank you for your kind words. Sincerely Ekosport
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A. A.
17 Jan 2024
Verified reviewGreat deals and quick delivery. Would use again, no problems with delivery to the UK.
Reply from ekosport.co.uk
Dear Daniel, Thank you for sharing your experience! We're thrilled to hear that you found great deals and that your delivery to the UK was quick and hassle-free. We're delighted that you would consider using our service again. Best regards Ekosport
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A. A.
17 Jan 2024
Verified reviewBeat value I could find. Product arrived in reasonable time. No complaints
Reply from ekosport.co.uk
Dear Leon, Thank you for sharing your positive experience! We're glad to hear that you found our product to be the best value and that it arrived in a reasonable time frame. Best regards Ekosport
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A. A.
17 Jan 2024
Verified reviewQuick and good value
Reply from ekosport.co.uk
Dear Tim, We're glad you found our service quick and valuable! If there's anything we can improve or if you have any suggestions, please let us know. We're committed to providing the best possible experience for our customers. Best regards Ekosport
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A. A.
17 Jan 2024
Verified reviewFast delivery and a great price... the only place to buy skis.
Reply from ekosport.co.uk
Dear Marty, Thank you for your feedback! We're delighted to hear that you're satisfied with our fast delivery and competitive prices. We strive to provide the best experience possible for our customers. Sincerely Ekosport
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A. A.
17 Jan 2024
Verified reviewQuick delivery, very happy
Reply from ekosport.co.uk
Dear James, Thank you for letting us know about your satisfaction with the quick delivery! If there's anything else we can assist you with or if you have any feedback to share, please feel free to reach out. Kind regards Ekosport
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A. A.
17 Jan 2024
Verified reviewHave been looking for a specific product, it was only here I eventually managed to find it
Reply from ekosport.co.uk
Dear Rodion, We're glad to hear that you were able to find the specific product you were looking for on our website! If you have any further questions about the product or need assistance with anything else, please don't hesitate to let us know. We're here to help. Thank you for choosing us! Sincerely Ekosport
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A. A.
17 Jan 2024
Verified reviewOrdered and returned boots in November. Still haven’t received refund and it’s now January. Very disappointed with customer service
Reply from ekosport.co.uk
Dear David, We understand your dissatisfaction. Since Brexit, all parcels are required to go through customs, are stored on-site, and then returned to France. You have indeed received your refund since then. We apologize for any inconvenience this may have caused and appreciate your understanding during this transitional period. If you have any further questions or concerns, please feel free to contact us. Best regards, Ekosport
Reviews displayed in chronological order