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A. A.
28 Aug 2022
Verified reviewArrived on time and with a lovely little bag which was a nice touch
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A. A.
23 Apr 2022
Verified reviewI still would like to thank Bertrand the customer service staff for his effort in addressing the issue of missing items in my order. The overall experience with Smallable though is below expectation. I ordered a set of four &Klevering Moroccan Lemon Plates on 13th of March, and received DHL delivery on 20th of March. To my surprise, the package contained only one plate. I contacted Smallable immediately by email with photos attached. And then with several rounds of emails, which the staff initially said they are checking the stock and then on 24th of March told me the plate is sold by one, whereas on their website this article was and still is sold by a set of four. I emailed back and waited until 31st of March, getting no reply, and during that period, I discovered there are so many negative reviews on Facebook about Smallable… I wished I had not placed the order with Smallable because I have obviously encountered the same experience as the other angry customers. I emailed once again to Smallable on 31st of March, asking them to send me the missing three plates. I was about to post reviews on Facebook and Trustpilot if I still got no reply. Then on the same day, I finally got reply and confirmation that Smallable is resending me a whole set of four plates. On 2nd of April, the order is dispatched, and today 8th of April, I received DHL package. As I happily opened my package, guess what: in the set, there are two of the same plates, and I’m still missing the plate printed with three lemons。 Now I have 2 of A plate, 2 of C plate, one of D plate and zero of B plate. While I appreciate the gesture of resending me the plates, I am not impressed with the customer service, as they obviously lack attention to detail. They did not carefully check the items making sure it is matching the order and item description before they wrap and pack the order. And it happened twice! I would add review for the product itself as well. Some of the plates have got minor scratch and needle holes on them, which is a bit disappointing as they are supposed to be of really good quality considering they are made in Switzerland. I think there must be something that needs to be straightened up within the Smallable system. Otherwise, customers who had similar experience like me would unfortunately hesitate and avoid purchasing again from Smallable.
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A. A.
23 Apr 2022
Verified reviewMy package was a little late but it was nice that the tax in my country was refunded by smallable. I appreciated that a lot.
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A. A.
8 Apr 2022
Verified reviewI love the collection on smallable, very stylish and great quality. Customer service is very helpful especially with international orders.
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A. A.
8 Apr 2022
Verified reviewVery happy with process and delivery. Great product variety and curation on the store.
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A. A.
8 Apr 2022
Verified reviewVery fast and friendly
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A. A.
8 Apr 2022
Verified reviewI would buy again
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8 Apr 2022
Verified reviewI would give Smalleable 5 stars but unfortunately we were hit with an Import VAT and Customs Clearance Fee which added up to £83! I paid it this time but won't be able to in future as it's too expensive to have this added cost. Such a shame as I love the products from Smallable.
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A. A.
8 Apr 2022
Verified reviewI was slightly concerned about ordering from a French site for shipment to the US but service was excellent, shipping was fast, with excellent transparency.
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A. A.
8 Apr 2022
Verified reviewVery good
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A. A.
8 Apr 2022
Verified reviewFast delivery, easy site navigation.
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A. A.
8 Apr 2022
Verified reviewBeautiful items. Really easy website to use and search. On the pricey side indeed. However, I received the items very quickly, very well packaged and the items themselves were high quality. So I at least you get what you paid for.
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A. A.
8 Apr 2022
Verified reviewOverall happy, but there's one item (Encyclo-Petit) which arrived damaged and I would like to see if anything can be done for compensation
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A. A.
8 Apr 2022
Verified reviewVery quick delivery considering it was an international delivery. Updated regularly. Lovely quality.
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A. A.
8 Apr 2022
Verified reviewSo happy to have found Smallable and the unique items on their site. Fast shipping and excellent customer service will have me coming back as a return customer.
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A. A.
8 Apr 2022
Verified reviewDelivery was efficient
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A. A.
8 Apr 2022
Verified reviewSmallable has a great selection of quality clothes that are also good for our environment. Their shipping is always fast and easy.
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A. A.
8 Apr 2022
Verified reviewPerfect packaging, and the toys are very well adapted. My baby loves it :)
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A. A.
8 Apr 2022
Verified reviewGreat Website, great products, I always want to buy everything. Fast delivery.
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A. A.
8 Apr 2022
Verified reviewIt has the most beautiful products with great service and fast delivery. Perfect.
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