Customer reviews
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It was very professional and easy to navigate.
Review of , following an experience of by BRADLEY M.
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Was looking for a gift for my wife when I came across an eternityrose add thought about for a few days because I had never heard of them eventually took the plunge well a wise decision my wife adored her rose along with a beautiful display box we couldn’t be more happy with her gift
Review of , following an experience of by BARRY C.
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Amazing product!!! That’s what I was looking for – excellent quality and fast delivery.
Review of , following an experience of by S K. *
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The box and the rose are absolutely beautiful. Just perfect. But the certification cart for the rose is James and stuck between the box and the inside of the box, which has glue to hold the container and this I cannot get the card out unless I rip it. So not very happy on that. Also, the necklace and earrings, itself beautiful. But they are wrapped in a paper tissue with a string around it and in a plastic ziplock bag which then goes into the cloth bag. It just lowers the value as the presentation isn’t very good. Also when you cut open the outside box, the inside box is right under that which is beautifully imbetted but now has a cutting scratch on it from opening the outside box :(. So overall: products themselves are amazing and so is the box but I feel the rest is rushed and looks bad. It’s for a very posh wedding so I wanted to give something that would fit in on that level of standard. It’s all easily handled. Just place the rose cert card somewhere else so it can be accessed, take away the tissues, string and plastic sleeve and find like a roll up cloth that the necklace and earrings go in before putting them in the cloth bag. And place something between the white covering box with the eternity rose embossed and the outside mailbox so when opening it it doesn’t damage the white box and all is good. But ending on a good note, the rose and box are gorgeous and the jewellery even better than shows on the photos.
Review of , following an experience of by SANDRA W.
Answer by eternityrose.com.auFlagHello Sandra. We are pleased to hear you loved the rose and jewellery set, and hopefully I can address some of your concerns. First of all, we have not received any contact from you about your order, so please note we are always available to help problem-solve any issues you may experience. 1. The certification card is tucked firmly into the box but is not glued in. With a firm grip and tug, you can extract it. 2. We encase the delicate jewellery pieces with fine tissue paper and insert them into miniature zip-lock bags designed for shipping jewellery. They are then placed into a velvet pouch that is gold-embossed with our company logo. The process is never rushed, but followed with care. Many of the finest jewellery companies ship their products in the same fashion. 3. The outer white sleeve you are referring to which arrived with a scratch on it is designed solely for protecting the leather box. It may occasionally become scratched in transit, but this is what it is designed to do. We have taken time to design an outer sleeve that in itself enhances the quality of the overall product, and so it may become confused with being a key part of the overall package. If we had chosen to use ordinary unmarked cardboard, then perhaps a scratch would not be considered a problem. Thank you kindly for your order, and our best wishes to the happy couple.
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So easy to view and select the items. The order form and payment process was very simple to navigate and complete. With practically an instant confirmation of order.
Review of , following an experience of by TOMMY B.
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Fast delivery, beautiful rose. probably could email less, the communication was great but I felt I was updated every 5 mins..
Review of , following an experience of by DON J.
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Excellent service all round
Review of , following an experience of by ERNIE R.
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Thanks to the team at Eternal, From placing the order to tracking and delivery was great and efficient, keep up the good work, Regards Adam
Review of , following an experience of by ADAM V.
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My partner loved it
Review of , following an experience of by ADAM P.
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Always a great experience!
Review of , following an experience of by G A. *
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All very easy, thank you.
Review of , following an experience of by ALAN W.
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Great customer service very helpful and product arrived earlier than expected.
Review of , following an experience of by PHILLIP C.
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Absolutely stunning gift. It was for my wife's retirement and she adores it. Tears all round, thank you so much for making her day last Sunday.
Review of , following an experience of by JOHN D.
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Greta service and prompt delivery, very good :-)
Review of , following an experience of by MARK M.
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Went BEYOND All Expectations
Review of , following an experience of by T. D.
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Thank you the replacment leather bound display box arrived in good order.
Review of , following an experience of by JOHN D.
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Fantastic service, fast delivery.
Review of , following an experience of by MICHELLE S.
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very good,great service,very fast shipping,I would recommend.
Review of , following an experience of by CHRIS N.
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Quick and efficient. Website could do with some modenizing.
Review of , following an experience of by A A. *
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The products are beautiful. The photos are great but the final product is perfection
Review of , following an experience of by A A. *
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True to the discrimination...amazing product
Review of , following an experience of by A A. *
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The product is excellent, the service is excellent A
Review of , following an experience of by A A. *
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Excellent web site and service for to make my selections
Review of , following an experience of by A A. *
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Very satisfied with all aspects of my purchase
Review of , following an experience of by A A. *
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Very good quality and design, shipping was quick and easy.
Review of , following an experience of by A A. *
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Fantastic to deal with. Could not recommend more highly than perfect.
Review of , following an experience of by A A. *
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The service was great, I highly recommend.
Review of , following an experience of by A A. *
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Beautiful, my wife loved it
Review of , following an experience of by A A. *
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Ordering from Eternity Rose was easy and very professional the goods arrived on time and in great conditions
Review of , following an experience of by A A. *
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It is beautiful It's for my 25th wedding anniversary Thank you
Review of , following an experience of by A A. *
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Quality of gold rose and gift box is great, and arrived within 2 days (NSW to Melbourne)
Review of , following an experience of by A A. *
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Fast delivery
Review of , following an experience of by A A. *
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To find the product is very easy, when the item was purchased the delivery time was very quick.
Review of , following an experience of by A A. *
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Awesome service
Review of , following an experience of by A A. *
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Easy to navigate site, great communication and updates, fast service, express delivery
Review of , following an experience of by A A. *
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Easy to deal with
Review of , following an experience of by A A. *
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Super excited and happy with the product and the time period it took to arrive
Review of , following an experience of by A A. *
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I STILL HAVE NOT RECIEVED THE ITEM 7DAYS AFTER ORDER, WAS WITH THE DAY OF ORDER BUT HAVE NOT DELIVERED IT
Review of , following an experience of by A A. *
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Answer by eternityrose.com.auFlagHello Geoff. We are terribly sorry about this unforeseen delay. Our customer service representative (Danielle) has been communicating with you about this since you raised the concern with us, and our distribution centre is investigating the whereabouts of your package. Please stay in touch with Danielle, and if the package is deemed lost in transit, we will send you a replacement. Thank you kindly for your patience.
Answer by A AFlaghow much longer do i have to wait, you had 4 days to deliver it, that was last tuesday, it has been now another 6 days. I can firmly believe it appears lost in transit, just send a replacement preferrably not by the same transport company.
Answer by eternityrose.com.auFlagHello Geoff. We have now heard back from the distribution centre and have sent you another message privately to clarify your address. You have listed a business name on the address, but it appears to be a residential one which may have caused some confusion. Please respond to that message to clarify your address and we will organise the replacement shortly. Thank you.
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We found it easy to order and the delivery very prompt.
Review of , following an experience of by A A. *
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Easy to order and fast delivery with tracking.
Review of , following an experience of by A A. *
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rose looks good order was very quick delivery Thanks
Review of , following an experience of by A A. *
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The order was placed late on a Friday and I received the parcel undamaged the following Wednesday.
Review of , following an experience of by A A. *
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Great packing. Beautiful item.
Review of , following an experience of by A A. *
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Excellent service,, prompt delivery, n Hassle free buy👍
Review of , following an experience of by A A. *
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First rose received was of faulty quality but after supplying info and pictures the rose was speedily replaced and the replacement was of the expected excellent quality of Eternity Rose products. I have had several roses over the years and all have been superb so this was an anomaly and quickly rectified. I will happily continue to use Eternity Rose in the future as they have become a bit of a tradition when it comes to celebrating special occassions with my wife.
Review of , following an experience of by A A. *
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Clear information, simple ordering procedure, very fast delivery. Recommended.
Review of , following an experience of by A A. *
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Very quick delivery
Review of , following an experience of by A A. *
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My second rose. Both are great. Delivery was perhaps a little later than promised but adequate
Review of , following an experience of by A A. *
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The product is awesome my wife loves it
Review of , following an experience of by A A. *
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Beautifully boxed, beautiful rose for my daughters 4th wedding anniversary who lost her husband a few months ago
Review of , following an experience of by A A. *
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My missus absolutely loves it an delivery was early
Review of , following an experience of by A A. *
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Great item, I purchased it as an anniversary gift for my wife and she loved it! Received it the next day even though I live in a regional area.
Review of , following an experience of by A A. *
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Delivery was amazingly fast, no disappointments.
Review of , following an experience of by A A. *
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Very quick delivery my wife loved the eternityrose
Review of , following an experience of by A A. *
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It is very nice and great quality
Review of , following an experience of by A A. *
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Awesome product great service. Arrived in fast time and well protected. My wife was very pleased to have gotten it for our 26th anniversary.
Review of , following an experience of by A A. *
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Exactly what I was looking for
Review of , following an experience of by A A. *
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Website easy to navigate, and prompt delivery of goods that were well packaged. The ability to have a personalised note with the gift would have made the gift even better.
Review of , following an experience of by A A. *
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Beautifully Crafted
Review of , following an experience of by A A. *
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prompt and Efficient
Review of , following an experience of by A A. *
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You forgot the card. Otherwise the rose is beautiful and the service great
Review of , following an experience of by A A. *
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Amazing quick easy and quality 10/10
Review of , following an experience of by A A. *
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Brilliant
Review of , following an experience of by A A. *
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Easy & informative. Good communication. Prompt timing
Review of , following an experience of by A A. *
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Excellent product and service
Review of , following an experience of by A A. *
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The wife loved
Review of , following an experience of by A A. *
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Easy to use website. Delivery was quick and the product is beautiful.
Review of , following an experience of by A A. *
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Excellent product, delivered in a timely fashion
Review of , following an experience of by A A. *
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Eternity rose was prompt and was delivered earlier than expected
Review of , following an experience of by A A. *
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Thank you again Eternity Rose,quality product and fast delivery.
Review of , following an experience of by A A. *
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I purchased a tight white bud and gave it to my wife, with her ring, on our wedding day. So far I have gifted her 9 more, all different colours, both tight and open buds, all given on Valentine’s day. Im making a tradition of it and intend to grow the bunch as large and varied as I can before I leave this world. These amazing gold and glazed roses are the perfect flower, each a little different, all stunning, with rich and vibrant colours. The few she has with filigreed leaves a special treat and among my personal favourites. I have given her some of the jewellery as well, a couple of different pendant and earring sets, these too are well received and beautiful. Quality product, excellent presentation, and superb customer service, mailing time, etc.. Unless this place absolutely plummet’s, I’m an annual, life long customer, a concept that my beautiful wife adores. Pity I cant pist a picture…
Review of , following an experience of by A A. *
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Excellent product. Shipping arrived a week earlier than stated.
Review of , following an experience of by A A. *
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Very impressed with the quality and presentation of the rose. Way better than I expected. Awesome
Review of , following an experience of by A A. *
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Easy site to navigate, and my order came earlier than I expected. The rose was stunning.
Review of , following an experience of by A A. *
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Very fast shipping, good communication. Highly recommend.
Review of , following an experience of by A A. *
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Delivery ok service ok.
Review of , following an experience of by A A. *
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Even though the original order arrived damaged. I sent photos and details via email original rise was replaced very promptly. Both deliveries were very quick. Thank you the service provided was very good. Staff who I spoke with or emailed were very helpful and easily communicated with.
Review of , following an experience of by A A. *
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Definitely a good company to deal with. Ordered a week and a half before Valentines and had it in rural central qld in 3 days. Outstanding service.
Review of , following an experience of by A A. *
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The rose is amazing
Review of , following an experience of by A A. *
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Great quality, beautiful presentation and super fast delivery. 10 out of 10 great service, great product!
Review of , following an experience of by A A. *
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Eternity rose was a quick delivery.
Review of , following an experience of by A A. *
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Easy to find and order the product I desired on the website. Next day delivery. Very happy with the quality of the product.
Review of , following an experience of by A A. *
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Excellent 25th Anniversary present!! Wife loved it.
Review of , following an experience of by A A. *
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I ordered an Eternity Rose just after Christmas, despite my doubts it was delivered the very next day as promised and was a beautiful item.
Review of , following an experience of by A A. *
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Came promptly and great quality.
Review of , following an experience of by A A. *
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I wanted something special to celebrate our 48th Wedding Anniversary and the Gold deipped rose and leather case was exactly what I was looking for. It is beautiful and well carfted and presented. Thank you for such a wonderful product and service
Review of , following an experience of by A A. *
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Excelent.
Review of , following an experience of by A A. *
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Beautiful
Review of , following an experience of by A A. *
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Perfect
Review of , following an experience of by A A. *
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Very easy to complete order and quick delivery
Review of , following an experience of by A A. *
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My fault - I initially gave wrong address / but fortunately all sorted out Thanks Looking forward to giving it to my wife for our 25gh anniversary
Review of , following an experience of by A A. *
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Perfect. That is about all I can say. Do yourself a favour guys get your lady one of these Roses they are perfection in a box.
Review of , following an experience of by A A. *
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Stunning! The box is wonderful for gifting, and the rose is so beautiful. Great gift idea!
Review of , following an experience of by A A. *
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My first time using eternity rose. Simple transaction, was informed by email from invoice,packaging,sending and receiving of my gift. Fantastic! The gift I ordered was exactly as described and amazing,my partner absolutely loved it and was on the website straight away for other wonderful gifts.
Review of , following an experience of by A A. *
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For my wife on our 50th Wedding Anniversary It exceeded my expectations
Review of , following an experience of by A A. *
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Service was very good rose delivered in a couple of days.
Review of , following an experience of by A A. *
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I apologize for the delay in my review.I purchased the Eternity Rose 🌹 for my wife for our 25 Wedding Anniversary on 20 November 2023. My wife adored her rose. Once ordered I was kept up to date at all times regarding its status. It was beautifully & safely wrapped. I would recommend purchasing 1 of their roses.
Review of , following an experience of by A A. *
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Communications and delivery time was excellent. Product is also very good. Thank you.
Review of , following an experience of by A A. *
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Excellent product, exceeded expectations, delivered as promised, on time and in perfect condition.
Review of , following an experience of by A A. *
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What a great idea! The rose is perfect and my wife was thrilled. Thanks so much!
Review of , following an experience of by A A. *
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