Customer reviews for eurofinsgenomics.eu

Customer reviews

• 5 / 5

  

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  The order came fast and we could start working right away

  Review of 10/12/2024, following an experience of 07/10/2024 by MAREIKE G.

• 1 / 5

  

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  Sqeuencee quality poor. We had to trash this oligo and reorder from IDT

  Review of 10/12/2024, following an experience of 18/10/2024 by SANJA V.

• 3 / 5

  

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  Even though there was a small delay int eh registration of all the samples, we have sent 8 samples and there was a delay to let us know that 3 samples were too concentrated for the analysis. Also, the turnaround time to receive the results is higher than with competitors such as plasmidsaurus.

  Review of 30/11/2024, following an experience of 28/10/2024 by ANA C.

• 3 / 5

  

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  un peu déçu du délai de réception...et de la quantité

  Review of 30/11/2024, following an experience of 23/10/2024 by SIENNA P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I´m fully satisfied with the service by eurofins.

  Review of 30/11/2024, following an experience of 23/10/2024 by ANTJE B.

• 4 / 5

  

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  The ordering system is fine with me

  Review of 30/11/2024, following an experience of 06/11/2024 by KAREL P.

• 5 / 5

  

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  Very good

  Review of 30/11/2024, following an experience of 04/11/2024 by PAOLO F.

• 4 / 5

  

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  Great experience with Eurofins, our samples were analysed in very short delays. However I found it a bit hard to find the Whole Plasmide Sequencing Tube service among the other sequencing options on the website.

  Review of 30/11/2024, following an experience of 04/11/2024 by PATRICK C.

• 4 / 5

  

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  Eurofins is a excellent company when everything works well. If you have a problem, it may be different. And there is still a problem with the transporter who deliver wherever he want...

  Review of 30/11/2024, following an experience of 04/11/2024 by SEBASTIAN B. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I sent some samples from a PCR to them, and I specified a purification to be done before sequencing. My results were not good. Fortunately, I had kept a sufficient volume of the PCR to do the purification myself. I calculated the concentration then sent the same samples again, and there I received fully usable sequences. I have very strong doubts as to whether the purification was carried out !!!! despite their reply in the affirmative. I would have appreciated that you specified the concentrations of the first round of samples whatever the method you use. I would appreciate a commercial discount for my next command.

  Review of 30/11/2024, following an experience of 05/11/2024 by CATHERINE V.

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 30/11/2024, following an experience of 06/11/2024 by MICHELA O.

• 5 / 5

  

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  Customer for many years I have never been disappointed !

  Review of 30/11/2024, following an experience of 18/10/2024 by OSCAR W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Schnell, Unkompliziert

  Review of 30/11/2024, following an experience of 12/11/2024 by PERLA H.

• 5 / 5

  

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  The service and delivery were great! Thank you!

  Review of 29/11/2024, following an experience of 18/10/2024 by JAN Z.

• 5 / 5

  

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  fast delivery, great service

  Review of 29/11/2024, following an experience of 14/10/2024 by AGATHA S.

• 4 / 5

  

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  Smooth

  Review of 29/11/2024, following an experience of 27/10/2024 by MAURO M.

• 5 / 5

  

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  The sequence was of good quality and relatively long to be Sanger sequencing. My samples were also sequenced very fast.

  Review of 29/11/2024, following an experience of 24/10/2024 by ELINA R.

• 4 / 5

  

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  good

  Review of 29/11/2024, following an experience of 24/10/2024 by BLANDINE B.

• 5 / 5

  

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  Eurofins have been prompt in responding to the purchase orders and related queries. The normal delivery of orders is also impressively takes in timely manner. I would strongly recommend other researchers to explore purchasing with Eurofins.

  Review of 29/11/2024, following an experience of 04/10/2024 by LAKHAN E.

• 4 / 5

  

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  good experience

  Review of 29/11/2024, following an experience of 11/10/2024 by ANGELO P.

• 4 / 5

  

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  Overall all services are very good. Sometimes (rarely) the Mix2Seq sequencing is not very accurate.

  Review of 29/11/2024, following an experience of 25/10/2024 by ANDREY P.

• 5 / 5

  

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  Very easy to use and no problem to report over the past six years

  Review of 29/11/2024, following an experience of 17/10/2024 by DANIEL C.

• 5 / 5

  

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  Excellent.

  Review of 29/11/2024, following an experience of 06/11/2024 by HOLLIE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 29/11/2024, following an experience of 07/11/2024 by JOVANA A.

• 5 / 5

  

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  quick delivery, without any problems

  Review of 29/11/2024, following an experience of 30/10/2024 by GERD J.

• 5 / 5

  

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  Fast delivery - Compliant product - good listening and good reception

  Review of 29/11/2024, following an experience of 06/11/2024 by CLAUDINE J.

• 5 / 5

  

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  Excellent synthesis speed

  Review of 29/11/2024, following an experience of 28/10/2024 by ANDRIUS P.

• 4 / 5

  

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  easy ordering procedure, I love the primer design tool but it is sometimes not available

  Review of 29/11/2024, following an experience of 07/11/2024 by BIRGIT K.

• 5 / 5

  

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  Easy and convenient.

  Review of 29/11/2024, following an experience of 05/11/2024 by MEGAN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good, great service. I would recommend

  Review of 29/11/2024, following an experience of 04/11/2024 by ROSA M.

• 4 / 5

  

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  Delivery perfect. There is still some issue with the web site. It is not very easy to find the proper pages to make the order.

  Review of 29/11/2024, following an experience of 31/10/2024 by MARIO A.

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 29/11/2024, following an experience of 31/10/2024 by ANONYMOUS S.

• 5 / 5

  

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  Easy to order and quick delivery.

  Review of 29/11/2024, following an experience of 08/11/2024 by MAIKE S.

• 1 / 5

  

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  It took more than a week to get results for whole plasmid sequencing

  Review of 29/11/2024, following an experience of 01/11/2024 by MARIA M.

• 3 / 5

  

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  Followed indications for sample delivery (2.5-25kbps, 30ug/mL, 10uL), but had to resend material for 5/6 samples. Adjust minimum specifications if necessary to avoid delay on sequencing results and loss of sample

  Review of 29/11/2024, following an experience of 30/10/2024 by EILEEN K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service

  Review of 29/11/2024, following an experience of 08/11/2024 by YEGOR V.

• 5 / 5

  

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  Fast, long sequences and acurate

  Review of 29/11/2024, following an experience of 04/11/2024 by GASPAR P.

• 5 / 5

  

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  Very good processing of our orders.

  Review of 15/11/2024, following an experience of 16/10/2024 by ANGEL C.

• 5 / 5

  

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  Very good turnaround times, excellent service.

  Review of 15/11/2024, following an experience of 15/10/2024 by MARKUS M.

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 15/11/2024, following an experience of 03/10/2024 by VLADIMIR G.

• 5 / 5

  

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  Excellent service

  Review of 15/11/2024, following an experience of 10/10/2024 by CHUN G.

• 5 / 5

  

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  All good but sometimes postal charge is expensive I feel!

  Review of 15/11/2024, following an experience of 08/10/2024 by SIVAHARI G.

• 5 / 5

  

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  Excellent service, easy to order and fast turnaround

  Review of 15/11/2024, following an experience of 17/10/2024 by PAULO V.

• 4 / 5

  

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  Good services for WGS, could be a little bit faster.

  Review of 15/11/2024, following an experience of 09/10/2024 by RENATA A.

• 5 / 5

  

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  perfect

  Review of 15/11/2024, following an experience of 17/10/2024 by TERESA D.

• 5 / 5

  

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  easy to use the site to order

  Review of 15/11/2024, following an experience of 17/10/2024 by SOSHILA R.

• 5 / 5

  

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  good

  Review of 15/11/2024, following an experience of 23/10/2024 by PAVLA V.

• 3 / 5

  

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  rather good

  Review of 15/11/2024, following an experience of 05/11/2024 by JEAN-FRANCOIS M.

• 5 / 5

  

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  really good! Like always: Very fast delivery. My first time ordering primer labels and it was really fast. Thanks!

  Review of 15/11/2024, following an experience of 28/10/2024 by LUISA F.

• 5 / 5

  

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  quick

  Review of 15/11/2024, following an experience of 04/11/2024 by ANDREA P.

• 5 / 5

  

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  The results are available quickly, the price is low and thé quality is good.

  Review of 15/11/2024, following an experience of 22/10/2024 by SIHAM S.

• 4 / 5

  

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  Usually it's OK, but there are periods where the website experiences informatic bugs - recently I've lost a day because it was impossible to put any orders.

  Review of 15/11/2024, following an experience of 07/11/2024 by JERZY W.

• 5 / 5

  

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  Website user friendly and full of details

  Review of 15/11/2024, following an experience of 24/10/2024 by ANONYMOUS G.

• 3 / 5

  

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  Just Average.

  Review of 15/11/2024, following an experience of 25/10/2024 by PO-YUAN S.

• 5 / 5

  

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  We are very pleased we found Eurofins genomics for both whole plasmid sequencing and transcriptome sequencing. Everythong goes smooth and easy, with a very reasonable price.

  Review of 15/11/2024, following an experience of 06/11/2024 by LILLA O.

• 4 / 5

  

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  Good customer service and website but slow. Took almost 2 weeks from ordering for oligos to arrive in the UK. Also seems slightly more expensive than other manufacturers.

  Review of 15/11/2024, following an experience of 31/10/2024 by JOE K.

• 5 / 5

  

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  Excellent output. Ordering system could be made simpler and please try to minimise turnaround times for oligo synthesis and various sequencing methodologies as much as possible.

  Review of 15/11/2024, following an experience of 04/11/2024 by TREVOR D.

• 5 / 5

  

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  Perfect

  Review of 15/11/2024, following an experience of 06/11/2024 by LUC F.

• 5 / 5

  

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  Great and fast service. I would recommend

  Review of 15/11/2024, following an experience of 28/10/2024 by NADINE G.

• 5 / 5

  

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  Everything is good

  Review of 15/11/2024, following an experience of 05/11/2024 by XUN L.

• 4 / 5

  

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  Good, the design of the website could be even improved.

  Review of 15/11/2024, following an experience of 04/11/2024 by LIONEL T.

• 3 / 5

  

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  Ordering and set up is fine but the turn around time for whole plasmid sequencing could be quicker.

  Review of 15/11/2024, following an experience of 21/10/2024 by ALAN C.

• 4 / 5

  

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  No long primers are available

  Review of 15/11/2024, following an experience of 17/10/2024 by EL-SAYED A.

• 4 / 5

  

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  Using the site takes a little bit of getting used to (not least because of wide range of services), but then works well. Last year or so it seems changes were done that improved the performance of the site immensely!

  Review of 15/11/2024, following an experience of 17/10/2024 by NICLAS N.

• 4 / 5

  

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  Quick and easy to order.

  Review of 15/11/2024, following an experience of 24/10/2024 by JAAKKO S.

• 3 / 5

  

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  the quotation system does not include the shipping cost, which cause so many hassles as the PO need to be amended. Thankfully the account manager fix it for us this time

  Review of 15/11/2024, following an experience of 22/10/2024 by CRAIG S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Several mistakes in sequencing results

  Review of 15/11/2024, following an experience of 07/11/2024 by ANA S.

• 5 / 5

  

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  The Sequencing result was very good. Eurofins just has trouble to keep the over night service going due to issues with the delivery service.

  Review of 15/11/2024, following an experience of 07/11/2024 by BODO M.

• 5 / 5

  

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  The best service for oligonucleotides synthesis and plasmid sequencing

  Review of 15/11/2024, following an experience of 11/11/2024 by SERGIO I.

• 4 / 5

  

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  Good quality and rapid delivery

  Review of 10/03/2023, following an experience of 25/01/2023 by HARRISON M. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Ordered primers work fine. However,, delivery to the UK is taking far, far too long; typically a week

  Review of 28/02/2023, following an experience of 11/01/2023 by DAISY B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The online ordering form for tube seq service is fairly good. Although the server reorders my sample based on sample ID or primer even if I originally upload it in the order of the barcodes. This system is quite puzzling at first sight. There is no error, but one need to pay extra attention when attaching the stickers to the tubes.

  Review of 28/02/2023, following an experience of 20/01/2023 by LEWIS M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Generally, I am satisfied with Eurofins Genomics. In the recent past, they could deliver (to Portugal) faster and I wish they could return to this efficiency. More than once, the primers came with a wrong sequence. This was checked twice by sequencing.

  Review of 28/02/2023, following an experience of 24/01/2023 by MARIA C. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Sample delivery time is way too long for UK customers. Usually takes 2-4 days for samples to be delivered.

  Review of 28/02/2023, following an experience of 10/01/2023 by TRACY K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Sequencing reactions are processed very quickly and the results are readily available. With Oligos the order takes up to a 7 or 8 days which is too long in my opinion. Other companies are significantly faster.

  Review of 28/02/2023, following an experience of 10/01/2023 by PHOEBE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very good service

  Review of 28/02/2023, following an experience of 11/01/2023 by SAMANTHA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The Eurogins sight is easy to use and delivery has always been prompt and correct. I've had no issues with using this company and will continue to do so.

  Review of 28/02/2023, following an experience of 17/01/2023 by MIA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent

  Review of 28/02/2023, following an experience of 12/01/2023 by TRACY W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good as ever. But shipping a few stickers is not really a big deal. ;)

  Review of 28/02/2023, following an experience of 18/01/2023 by MARK K. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  It is OK service. The problem is not in time but rather in communication about the results. To be honest I have given up to send an Email to Eurofins as in the best case you get an answer after 3- days. If you get one at all. Communication has to get better otherwise the company will lose clients.

  Review of 28/02/2023, following an experience of 10/01/2023 by SALLY F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very professional, very good quality and fast shipping

  Review of 28/02/2023, following an experience of 25/01/2023 by ALEXANDRA A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  fast, efficient, correct

  Review of 28/02/2023, following an experience of 11/01/2023 by ADRIAN E. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The company is good. delivery is sometimes a bit slow

  Review of 28/02/2023, following an experience of 11/01/2023 by SASHA J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent customer service.

  Review of 28/02/2023, following an experience of 17/01/2023 by DONNA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent production and delivery times. Never any problems with oligonucleotides received. Clear and easy procedure for on-line command Clear and complete information delivered with the synthesis form

  Review of 28/02/2023, following an experience of 27/01/2023 by HARLEY B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fantastic service

  Review of 28/02/2023, following an experience of 09/01/2023 by TIM W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  dont hold any of the timeline promised with sequencing results. Ever. Switching to microsynth soon.

  Review of 28/02/2023, following an experience of 07/01/2023 by ASHLEY M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Plate itself is easy to use if used it before. However, finding instructions as a first time user is not. There should be instructions on paper sent with the kit.

  Review of 28/02/2023, following an experience of 11/01/2023 by JONATHAN L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always a good experience. For both sequencing and oligo synthesis

  Review of 28/02/2023, following an experience of 19/01/2023 by ISABELLA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Never have add a single problem. Primers are fastly produced and of high quality

  Review of 28/02/2023, following an experience of 26/01/2023 by NICK G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast ana easy ordering system, fast delivery of DNA oligos.

  Review of 28/02/2023, following an experience of 25/01/2023 by HOLLY D. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  NGS Germany, not consistant, mistakes in the report ..

  Review of 28/02/2023, following an experience of 30/01/2023 by LEE G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ordering was easy and had no problem.

  Review of 28/02/2023, following an experience of 26/01/2023 by ABIGAIL W. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Bad website, not clear how to request a SDM. For single point mutation need to synthesize large fragment, which leads to a high cost!

  Review of 28/02/2023, following an experience of 24/01/2023 by SASHA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  a reliable partner for research

  Review of 28/02/2023, following an experience of 19/01/2023 by PHILIP D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good NGS short-read service and fast responding

  Review of 28/02/2023, following an experience of 17/01/2023 by VICTORIA S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Excellent service, however, turnaround times are significantly longer (4-5 days rather than overnight) now that samples take several days to reach you rather than next day delivery. I believe this is a customs/Brexit issue, but may be mistaken.

  Review of 28/02/2023, following an experience of 03/01/2023 by CHARLES D. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Very very slow delivery time. Our deal with Eurofins says 72 h with primer synthesis, this took one week to be delivered.

  Review of 28/02/2023, following an experience of 05/01/2023 by CAMERON R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Sometimes the oligo orders are processed quickly and sometimes thy take more thn 7 days. This makes planning anything very difficult. For this particular order (Order Number:11108289807), I contacted the support via email and received no answer.

  Review of 28/02/2023, following an experience of 13/01/2023 by EVELYN G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  good

  Review of 28/02/2023, following an experience of 03/01/2023 by CHELSEA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good service really

  Review of 28/02/2023, following an experience of 20/01/2023 by MAX R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ordering through Eurofins Genomics is very efficient

  Review of 28/02/2023, following an experience of 04/01/2023 by DEAN C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  product as expected service very rapid

  Review of 28/02/2023, following an experience of 24/01/2023 by GEORGIA P. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Eurofins handled my order to UPS but it stuck there because UPS could not find my address for delivering. I contacted Eurofins 3 times but got no help at all. After 7 days, UPS had to send back to Eurofins and I needed to contact to tell Eurofins to send back to me again. This time, it was delivered in just 1 day. All my information was unchanged on Eurofins website for the delivery. I don't know what happened in the first time, maybe Eurofins did not provide correctly my delivery address to UPS, or UPS could not understand what Eurofins provided.

  Review of 28/02/2023, following an experience of 12/01/2023 by THEO R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast delivery

  Review of 28/02/2023, following an experience of 24/01/2023 by LEE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Was perfect as usual

  Review of 28/02/2023, following an experience of 09/01/2023 by SOFIA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  excellent

  Review of 28/02/2023, following an experience of 11/01/2023 by DEAN P. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  A few days after ordering, I received an email saying that my order had been despatched. However, it was 2-3 days before the courier UPS would admit to having it their possession. This seems to be standard practise at Eurofins. Why not be honest? To me, "despatched" implies that the order is actually on its way!

  Review of 28/02/2023, following an experience of 09/01/2023 by WILLIAM E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  everything perfect

  Review of 28/02/2023, following an experience of 23/01/2023 by FRANCESCA J. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy and reliable

  Review of 28/02/2023, following an experience of 24/01/2023 by JAMES M. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  It took some time to arrive the UPS labels, and I need to write them asking for it because after 24hr I have not receive them yet. And even when finally I recieved, one of them was having issue, I need it to write to Eurofins again asking for the good one.

  Review of 28/02/2023, following an experience of 31/01/2023 by ERIN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent customer service able to have part of my order sent in advance for an urgent cloning!

  Review of 28/02/2023, following an experience of 03/01/2023 by SEAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I am most of the rime orderung oligo nucleotides. I am very hapy with the price and quality!

  Review of 28/02/2023, following an experience of 13/01/2023 by PAULINE A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  It took a week for shipping the samples, and several of the reactions didn't work, although it was no special sequence to be sequenced

  Review of 28/02/2023, following an experience of 23/01/2023 by JACK M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  easy and quick

  Review of 28/02/2023, following an experience of 19/01/2023 by NATASHA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  In some previous orders there were some delay/problems in the synthesis of longer oligos. However, lately there have been no problem what so ever. Good quality !

  Review of 28/02/2023, following an experience of 20/01/2023 by ADELE L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  perfect!

  Review of 28/02/2023, following an experience of 03/01/2023 by FAYE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I like how quick you are at both sending primers and sequencing stuff that I send. I also like how polite you are in your autogenerated emails haha

  Review of 28/02/2023, following an experience of 26/01/2023 by KIRSTEN C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great service

  Review of 28/02/2023, following an experience of 10/01/2023 by KIERAN P. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order