Customer reviews for glisshop.co.uk

Customer reviews

• 4 / 5

  

  Edit Flag

  Good communication from Glisshop, but I do think the delivery and packaging could be improved. My Royal Mail delivery of my skis was left outside of my house in London. So this was a high risk of it being stolen, luckily they weren’t, I also received 0 communication and emails on the day of delivery so I had no way to know they were arriving that day, my housemate just found them outside our house. I assume this is Royal mails fault more than Glisshop, my only criticism of Glisshop would be a little bit more protection in the box for them, they were kind of loose in the box. They weren’t damaged though! The odd scratch on the base nothing wax can’t fix.

  Review of 18/12/2025, following an experience of 24/11/2025 by JOSHUA W.

• 4 / 5

  

  Edit Flag

  Arrived as stated no tracking and took longer than I tho to arrive

  Review of 18/12/2025, following an experience of 20/11/2025 by MARYAN-CHAPMAN S.

• 3 / 5

  

  Edit Flag

  The postage was expensive as the item appears to have come from within the uk

  Review of 18/12/2025, following an experience of 20/11/2025 by JOHN R.

• 5 / 5

  

  Edit Flag

  Always reliable, highly recommend!

  Review of 18/12/2025, following an experience of 24/11/2025 by JOSEPH D.

• 5 / 5

  

  Edit Flag

  Great service and delivered on time.

  Review of 18/12/2025, following an experience of 20/11/2025 by DAVID B.

• 5 / 5

  

  Edit Flag

  And I'm happy with everything, good service, fast and that's it

  Review of 18/12/2025, following an experience of 20/11/2025 by ANDRIY T.

• 5 / 5

  

  Edit Flag

  Good prices, excellent service, no problems.

  Review of 18/12/2025, following an experience of 22/11/2025 by JAMES S.

• 5 / 5

  

  Edit Flag

  Great supplier, good prices and deliver when they say they will, with items arriving well packaged.

  Review of 18/12/2025, following an experience of 19/11/2025 by JAMES S.

• 5 / 5

  

  Edit Flag

  Good assortment of stuff. Very responsive to last minute comments to the exsiting order. Swift delivery to another coutry. Best prices. Thank you!!

  Review of 18/12/2025, following an experience of 18/11/2025 by VLADIMIR V.

• 5 / 5

  

  Edit Flag

  Great product, fantastic price

  Review of 18/12/2025, following an experience of 20/11/2025 by SIMON G.

• 5 / 5

  

  Edit Flag

  A Good and professional service right from the onset, great products and prices.

  Review of 18/12/2025, following an experience of 17/11/2025 by DUKE M.

• 5 / 5

  

  Edit Flag

  Very helpful to an older couple navigating the website

  Review of 18/12/2025, following an experience of 07/10/2025 by ANN C.

• 5 / 5

  

  Edit Flag

  Site was easy to navigate and had a good selection of goggles at varying prices.

  Review of 18/12/2025, following an experience of 08/10/2025 by MURRAY A.

• 5 / 5

  

  Edit Flag

  As a company they are great, product was excellent etc. Only downside is Customs, which unfortunately delays the delivery service. But Glisshop is highly recommended !

  Review of 18/12/2025, following an experience of 17/11/2025 by LEE B.

• 5 / 5

  

  Edit Flag

  Great service thankyou and a great deal

  Review of 18/12/2025, following an experience of 18/11/2025 by GRAHAM H.

• 5 / 5

  

  Edit Flag

  Very impressed with being informed on the delivery instructions. I thought you offered a good price compared with your competitors. The only thing l thought was expensive was the delivery charge of £19.99. I felt about £5 would have been fairer. Very pleased with the boots.

  Review of 05/12/2025, following an experience of 10/11/2025 by MICHEAL T.

• 5 / 5

  

  Edit Flag

  Excellent service.

  Review of 05/12/2025, following an experience of 15/11/2025 by KATHRYN M.

• 5 / 5

  

  Edit Flag

  Excellent service and delivery the price including delivery was very reasonable would recommend to anyone

  Review of 05/12/2025, following an experience of 14/11/2025 by DAVID C.

• 5 / 5

  

  Edit Flag

  Perfect experience from ordering to shipping to delivery cannot fault glisshop at all will be using again

  Review of 05/12/2025, following an experience of 16/11/2025 by MATTHEW P.

• 5 / 5

  

  Edit Flag

  Order arrived quickly boots where as described good quality no hesitation in using Glisshop again

  Review of 05/12/2025, following an experience of 13/11/2025 by KEVIN D.

• 5 / 5

  

  Edit Flag

  Super service great prices superb products

  Review of 05/12/2025, following an experience of 18/11/2025 by MATHIEU K.

• 5 / 5

  

  Edit Flag

  Excellent quality. Prompt delivery. Can't fault you

  Review of 05/12/2025, following an experience of 12/11/2025 by GILLIAN G.

• 5 / 5

  

  Edit Flag

  Fast service, no problem, very good!

  Review of 05/12/2025, following an experience of 12/11/2025 by JOHN H.

• 5 / 5

  

  Edit Flag

  Fast delivery

  Review of 05/12/2025, following an experience of 11/11/2025 by JENNY W.

• 5 / 5

  

  Edit Flag

  Exactly what I ordered, delivered on time as advised

  Review of 05/12/2025, following an experience of 06/11/2025 by NEWIS M.

• 5 / 5

  

  Edit Flag

  Had a few issues on my order which were on my end, and not Glisshop. The friendly staff were easily contactable and were excellent to deal with and responded to my emails really quickly and explained things really easily. Can really tell they care about a good customer experience. I would recommend them to everyone and will use them again in the future.

  Review of 05/12/2025, following an experience of 04/10/2025 by CHRISTOPHER F.

• 5 / 5

  

  Edit Flag

  best price on internet, product received quick and well packaged

  Review of 05/12/2025, following an experience of 10/11/2025 by JAMES H.

• 5 / 5

  

  Edit Flag

  Great!

  Review of 05/12/2025, following an experience of 08/11/2025 by B D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent fast service. Service at the highest level! I recommend this store. Everything went through without a hitch. Thank you!

  Review of 05/12/2025, following an experience of 09/11/2025 by JEVGENIJS R.

• 5 / 5

  

  Edit Flag

  Delighted when I was asked for my boot size and weight settings. I wasn't expecting this and assumed I would need to do this myself. Straight forward and easy communication from the Glisshop team made it a simple and friendly process. Thank you.

  Review of 05/12/2025, following an experience of 06/11/2025 by JOSHUA M.

• 5 / 5

  

  Edit Flag

  Great service and communication. Prompt delivery.

  Review of 05/12/2025, following an experience of 10/11/2025 by BULLER D.

• 5 / 5

  

  Edit Flag

  Helmet delivered on time.

  Review of 05/12/2025, following an experience of 09/11/2025 by WANG W.

• 5 / 5

  

  Edit Flag

  great price and great service many thanks

  Review of 05/12/2025, following an experience of 04/11/2025 by RUSSELL D.

• 5 / 5

  

  Edit Flag

  Easy ordering process, came well protected in the packaging. Great fit 😊

  Review of 05/12/2025, following an experience of 06/11/2025 by ANDY P.

• 5 / 5

  

  Edit Flag

  these bindings were very hard to find. happily glisshop had them.

  Review of 05/12/2025, following an experience of 25/09/2025 by VILLE V.

• 5 / 5

  

  Edit Flag

  Faultless

  Review of 05/12/2025, following an experience of 25/09/2025 by TOM F.

• 1 / 5

  

  Edit Flag

  It took over 4 weeks to arrive and multiple emails to chase up.

  Review of 05/12/2025, following an experience of 12/10/2025 by GEMMA B.

  Answer by glisshop.co.uk

  

  Flag

  Hello and thank you for your feedback. Unfortunately your parcel was lost on the way to the UK and we sincerely apologise for that. We immediately opened an investigation upon receiving your email and 2 days later a new parcel was dispatched, which you received 6 days later. We hope you are happy with your order. Best regards The Glisshop Team

• 5 / 5

  

  Edit Flag

  Good ski, price is reasonable, delivery is not ideal but I finally received it

  Review of 05/12/2025, following an experience of 31/10/2025 by LIANG X.

• 5 / 5

  

  Edit Flag

  Great day sack for hiking. Very spacious and weight is evenly distributed. The hip straps really help. Would recommend to anyone looking for a well designed easy to use day sack.

  Review of 05/12/2025, following an experience of 25/09/2025 by CARL D.

• 5 / 5

  

  Edit Flag

  The whole process from ordering on line and receiving the order was easy. I knew my boots size, my weight, height and me level/need for the skis. As such I was able to easily identify what ski I needed and have the bindings set to my skis. When I received the skis they were set near perfect, only a minor change and I was ready to go. The skis are exactly as ordered and perfect for me. The only thing that was outstanding is my free gift of a ski bag didnt arrive with the skis. I got the box for it but it was empty. I can see that this was an over sight, and as it was an 'extra' i haven't let it alter my review.

  Review of 05/12/2025, following an experience of 20/09/2025 by NURIA G.

• 5 / 5

  

  Edit Flag

  Very helpful with the ordering process and good value prices. The skis arrived in good condition, which was just as well as they were just left on my door step - it would be good to able to book a delivery time from the courier.

  Review of 22/11/2025, following an experience of 23/10/2025 by NIGEL B.

• 5 / 5

  

  Edit Flag

  Fast delivery and good price!

  Review of 22/11/2025, following an experience of 01/11/2025 by MATTHEW S.

• 5 / 5

  

  Edit Flag

  1st class

  Review of 22/11/2025, following an experience of 19/10/2025 by WILLIAM JOHN G.

• 5 / 5

  

  Edit Flag

  I ordered my first set of skis from Glisshop and was really impressed with the whole experience. At first I was worried because the tracking link wasn’t updating, so I phoned their customer service team. They explained clearly that the parcel hadn’t left the country yet, which was really reassuring. Once it shipped, delivery was prompt and everything arrived in perfect condition. The staff I spoke to were incredibly helpful and put my mind at ease. Highly recommend!

  Review of 22/11/2025, following an experience of 29/10/2025 by MUSA R.

• 5 / 5

  

  Edit Flag

  Excellent

  Review of 22/11/2025, following an experience of 02/11/2025 by OLIWIA R.

• 5 / 5

  

  Edit Flag

  The website is very easy to use, some great prices and the service was top notch. Will definitely use again in the future.

  Review of 22/11/2025, following an experience of 01/11/2025 by DAVID S.

• 5 / 5

  

  Edit Flag

  Super great service! Will be a returning customer for sure.

  Review of 22/11/2025, following an experience of 29/10/2025 by KRISTIJAN P.

• 5 / 5

  

  Edit Flag

  Very good, great service. I would recommend.

  Review of 22/11/2025, following an experience of 01/11/2025 by M B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Ordered my new snowboard from them after speaking to their customer service. Very professional and speedy delivery. Well packed.

  Review of 22/11/2025, following an experience of 27/10/2025 by GUY B.

• 5 / 5

  

  Edit Flag

  Good range of ski equipment and clothing at reasonable prices. No issues and quick delivery.

  Review of 22/11/2025, following an experience of 25/10/2025 by JESS D.

• 5 / 5

  

  Edit Flag

  Really easy to look at all the options and find what I wanted. Binding mount instructions were easy to do and communication was great

  Review of 22/11/2025, following an experience of 12/10/2025 by KATHRYN S.

• 5 / 5

  

  Edit Flag

  Extremely good comms and fast delivery.

  Review of 22/11/2025, following an experience of 13/09/2025 by MATT O.

• 5 / 5

  

  Edit Flag

  Already researched what I needed. Good selection available and competitive price. Delivered on time.

  Review of 22/11/2025, following an experience of 04/09/2025 by JAMES M.

• 5 / 5

  

  Edit Flag

  Website easy to use to select equipment. Staff very helpful. Skis and bindings delivered within a week of my order. Excellent all round.

  Review of 22/11/2025, following an experience of 21/10/2025 by CHRIS R.

• 5 / 5

  

  Edit Flag

  Everything’s perfect arrived well and fast, very happy with the 3 payments option. Recommend !

  Review of 22/11/2025, following an experience of 21/10/2025 by ANDREI L.

• 5 / 5

  

  Edit Flag

  Excellent service. Helmet arrived promptly. It was the wrong size, but returned easily for full refund. Great service.

  Review of 22/11/2025, following an experience of 06/09/2025 by MAX E.

• 5 / 5

  

  Edit Flag

  Good service price thank you

  Review of 22/11/2025, following an experience of 19/10/2025 by BOB W.

• 2 / 5

  

  Edit Flag

  I'm happy with the Skis. However, the delivery service was not great. I got an email that my parcel was with the carriers and then I received no other information until one day they were outside my house when I got home. I live in central London and they could have easily been stole or damaged and I won't have known because I didn't know there were out for delivery.

  Review of 22/11/2025, following an experience of 18/10/2025 by ANNA ROSE C.

  Answer by glisshop.co.uk

  

  Flag

  Hello, Thank you for your feedback and for choosing our skis, we're really glad to know you're happy with the product. We're very sorry to hear about the delivery experience, that's not the kind of service that we want for our customers. We'll be raising this with the carrier to ensure better tracking and safer delivery in the future. We appreciate you bringing this to our attention and hope to serve you even better next time. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out by email at info@glisshop.com or by phone on 020 31 29 3301. Best regards, The Glisshop Team

• 5 / 5

  

  Edit Flag

  Ordered some ski poles from the UK. They arrived in good time and were well packaged. Professional service and good prices

  Review of 07/11/2025, following an experience of 20/10/2025 by GUY W.

• 5 / 5

  

  Edit Flag

  Easy to buy from, good quality products and delivery worked well even to the UK with it’s stupid isolationist policies.

  Review of 07/11/2025, following an experience of 22/10/2025 by STUART R.

• 5 / 5

  

  Edit Flag

  I have used Glisshop a few times and found them easy to deal with good service and very helpful when I had a query.

  Review of 06/11/2025, following an experience of 16/10/2025 by ALAN B.

• 5 / 5

  

  Edit Flag

  Came promptly, great value.

  Review of 05/11/2025, following an experience of 16/10/2025 by RAJJIV F.

• 5 / 5

  

  Edit Flag

  Great range of products and prices.

  Review of 05/11/2025, following an experience of 19/10/2025 by P M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Navigation of the sight was good but delivery was a week late, not a problem in itself but many arrangements had to be changed because it was a Christmas present

  Review of 05/11/2025, following an experience of 03/09/2025 by MIKE W.

• 5 / 5

  

  Edit Flag

  Great product. Quickly delivered. No issues posting to the UK.

  Review of 01/11/2025, following an experience of 15/10/2025 by ROBERT M.

• 5 / 5

  

  Edit Flag

  As usual very easy to use and good selection

  Review of 01/11/2025, following an experience of 31/08/2025 by ANDREW W.

• 5 / 5

  

  Edit Flag

  Great value and fast delivery, very please with the purchases I have made.

  Review of 30/10/2025, following an experience of 12/10/2025 by STEVEN T.

• 5 / 5

  

  Edit Flag

  easy website, skis delivered on time, would recommend

  Review of 30/10/2025, following an experience of 11/10/2025 by PAUL M.

• 2 / 5

  

  Edit Flag

  Purchased a smith mondo helmet based off the description but upon inspection a little while after delivery having received my aleck 006 wired headphine kit, there is no where to install it so the product infomation gave false information, it stated "Aleck audio system compatible (not included) but it clearly is not. So a waste of money for me

  Review of 30/10/2025, following an experience of 10/10/2025 by ANDRE M.

  Answer by glisshop.co.uk

  

  Flag

  Hello, Thank you for your feedback. We completely understand your frustration when a product doesn’t meet your expectations, especially in terms of compatibility. We couldn’t find any mention of “Aleck audio system compatible” in our product description. Your comments are valuable to us, and we’ll make sure to review and improve the product page accordingly. We’ve also offered you a free return so that you don’t have to cover any costs. If you’d like to discuss this further, please feel free to contact our customer service team. Best regards. glisshop.co.uk team

  Answer by Andre M.

  

  Flag

  I'd love to return them but one of the tags have been removed and there's no boxes. Also I have a screenshot of the info pages for my item as I realised you have two pages with two different prices for the same helmet. https://www.glisshop.co.uk/helmets/smith/mondo-mips-matte-black52158413?variantId=52177803 Of you follow the link above its says In the description it's aleck compatible.

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  Competitive price, swift and efficient delivery. Thank you I would definitely use again.

  Review of 30/10/2025, following an experience of 13/10/2025 by PAUL S.

• 5 / 5

  

  Edit Flag

  As ordered. Great price. Fast delivery.

  Review of 29/10/2025, following an experience of 12/10/2025 by MATTHEW H.

• 5 / 5

  

  Edit Flag

  Excellent quality as expected!

  Review of 28/10/2025, following an experience of 09/10/2025 by KAI-GERHART S.

• 5 / 5

  

  Edit Flag

  Great product, great price and super quick delivery. Excellent!

  Review of 28/10/2025, following an experience of 08/10/2025 by M S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Glisshop continue to deliver a great service at really competitive prices. The website makes it easy and the fitment of bindings is very professional, with the assurance that they will be fitted correctly when bought with boots. I'm a massive fan, please keep up the great work.

  Review of 28/10/2025, following an experience of 30/09/2025 by DAVID L.

• 5 / 5

  

  Edit Flag

  Very prompt and efficient service.

  Review of 28/10/2025, following an experience of 07/10/2025 by KEVIN P.

• 5 / 5

  

  Edit Flag

  Excellent service and communication - thank you , I was kept informed weekly by staff as to the delivery which arrived hassle free.

  Review of 28/10/2025, following an experience of 25/08/2025 by KEITH M.

• 5 / 5

  

  Edit Flag

  amazing service, including binding fitting

  Review of 28/10/2025, following an experience of 09/10/2025 by JEREMY D.

• 5 / 5

  

  Edit Flag

  Very competitive, reasonable delivery time, great product

  Review of 28/10/2025, following an experience of 01/10/2025 by EUGENE M.

• 5 / 5

  

  Edit Flag

  Great ski jacket. The fit is excellent, and the design looks clean and modern.

  Review of 28/10/2025, following an experience of 17/09/2025 by GEORGIOS M.

• 5 / 5

  

  Edit Flag

  Choices and delivery was great. Boots were too small unfortunately so returned them. The only criticism I have is the length of time it takes to get a refund from when they receive the parcel. 3 weeks is too long. Otherwise a happy customer

  Review of 28/10/2025, following an experience of 23/08/2025 by DARREN C.

• 5 / 5

  

  Edit Flag

  All perfect! Competitive price with quick and easy delivery, thanks

  Review of 28/10/2025, following an experience of 22/08/2025 by ZECCHINO C/O SKIPTAX L.

• 5 / 5

  

  Edit Flag

  Great tent came faster than expected

  Review of 28/10/2025, following an experience of 24/08/2025 by JANE M.

• 5 / 5

  

  Edit Flag

  The service was great, very fast and efficient. The price was excellent and the skis and bindings look great. My boots fit well and the binding settings seem to be about right. Unfortunately I can't test them until January but first impressions are very positive.

  Review of 28/10/2025, following an experience of 16/09/2025 by MATHEW C.

• 5 / 5

  

  Edit Flag

  Great product, arrived 1 day ahead of estimated. Can’t fault Glisshop!

  Review of 28/10/2025, following an experience of 28/09/2025 by CRAIG Y.

• 2 / 5

  

  Edit Flag

  I placed an order for a pair of sunglasses. Normally online retailers would ship your purchase in about 2-4 working days. After waiting more than 2 weeks for my sunglasses I called the merchant (who didn’t apologise) but gave me some story that they had been shipped but the shipment had been sent to the wrong place. They asked me to be patient and they would find them. One week later they said they had found them and they would be with me within the week. The next week passed, no sunglasses so gave up and asked for a full refund. I then had to fill out forms, scan them in and email them back to get my refund. Wasted 4.5 weeks and no sunglasses nor apology. Not a great online experience to say the least!

  Review of 28/10/2025, following an experience of 07/08/2025 by KEVIN T.

  Answer by glisshop.co.uk

  

  Flag

  Hello, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience you faced with your order and understand how frustrating this must have been. If there's anything else we can assist you with, please feel free to reach out. Best regards. glisshop.co.uk team

• 5 / 5

  

  Edit Flag

  Item as described and delivered in good time

  Review of 15/10/2025, following an experience of 24/09/2025 by ROGER T.

• 5 / 5

  

  Edit Flag

  Great price and great service and delivery to UK. Recommend

  Review of 15/10/2025, following an experience of 24/09/2025 by MARK H.

• 5 / 5

  

  Edit Flag

  Easy to find the product on site. Delivery was delayed twice but the office sorted it out.

  Review of 15/10/2025, following an experience of 11/08/2025 by MARK C.

• 5 / 5

  

  Edit Flag

  I ordered skis and they arrived as promised set up as required. Online ordering was easy and straightforward.

  Review of 11/10/2025, following an experience of 18/09/2025 by SIMON H.

• 5 / 5

  

  Edit Flag

  Excellent price, arrived quickly and in perfect condition. Thank you

  Review of 11/10/2025, following an experience of 14/09/2025 by HANNAH G.

• 5 / 5

  

  Edit Flag

  Amazing service

  Review of 11/10/2025, following an experience of 11/09/2025 by TIM Z.

• 3 / 5

  

  Edit Flag

  All good. Delay in delivery was commuincated

  Review of 11/10/2025, following an experience of 12/08/2025 by N H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great service. Prompt delivery. Gorgeous jacket.

  Review of 11/10/2025, following an experience of 22/09/2025 by CATRIONA N.

• 5 / 5

  

  Edit Flag

  Exceptional Service and Seamless Experience I pre-ordered a pair of Mirus Cor skis and was very impressed by the level of service throughout the process. The seller kept me informed as soon as the skis arrived and were ready for dispatch. They mounted the bindings precisely to my specifications and even reached out before processing the payment—something I really appreciated. When I spoke with them directly, they were not only helpful but genuinely friendly. The skis arrived ahead of the expected date, impeccably packaged to prevent any damage during transit. From start to finish, it was a smooth and professional experience. I wouldn’t hesitate to recommend this company—they’ve earned my endorsement!

  Review of 11/10/2025, following an experience of 26/07/2025 by C A V.

• 5 / 5

  

  Edit Flag

  Efficient service.

  Review of 11/10/2025, following an experience of 15/08/2025 by MARTIN S.

• 5 / 5

  

  Edit Flag

  Easy and efficient experience

  Review of 11/10/2025, following an experience of 31/07/2025 by STEPHEN S.

• 5 / 5

  

  Edit Flag

  Great service and price. Shipped to the UK

  Review of 11/10/2025, following an experience of 25/07/2025 by JUSTIN W.

• 5 / 5

  

  Edit Flag

  No problems at all, good price and fast delivery, I recommend..

  Review of 11/10/2025, following an experience of 30/07/2025 by RICHARD R.

• 5 / 5

  

  Edit Flag

  Great prices and fast delivery to UK.

  Review of 08/10/2025, following an experience of 10/09/2025 by MARTIN C.

• 1 / 5

  

  Edit Flag

  I have yet to receive my order.

  Review of 08/10/2025, following an experience of 08/09/2025 by ZOE B.

  Answer by glisshop.co.uk

  

  Flag

  Hello and thank you for your feedback. We apologise for the fact that the courrier delivered the parcel to the wrong house in your road and for the inconvenience caused. You have since confirmed by email that you have retrieved the parcel and we hope that your are happy with your order. Best regards The Glisshop team

Reviews displayed in chronological order