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Review Summary
Great customer feedback highlights excellent service, speedy delivery, and competitive prices, making Glisshop a reliable choice for ski gear.
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Michael W.
19 Mar 2025
Verified reviewVery quick service, great range of products at great prices.
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Kris W.
19 Mar 2025
Verified reviewGood communication, excellent customer service, affordable prices and quick deliveries, will recommend them to anyone
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Thomas M.
19 Mar 2025
Verified reviewAbsolute shambles of a company. Retuned trainers nearly 3 months ago and still waiting on a refund !!
Reply from glisshop.co.uk
Hello and thank you for your feedback. Unfortunately, we had not received your return and were only made aware of the issue through your review. The carrier has now confirmed that the parcel was lost in transit on its way back to France. We regret this situation and have of course issued a full refund. Best regards The Glisshop Team
Reply from Thomas M.
Complete nonsense - obviously for the purpose of your review site !! I have received no refund whatsoever or any response from this joke of a “company” ! Avoid at all costs !!
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Alenka Š.
19 Mar 2025
Verified reviewGlisshop is always a good choice for sports gear. Good service and great products.
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Daniel A.
19 Mar 2025
Verified reviewfantastic service from start to finish
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Catherine H.
19 Mar 2025
Verified reviewVery efficient service. Thank you.
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Janis G.
19 Mar 2025
Verified reviewNice price and good service
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Michiel B.
19 Mar 2025
Verified reviewVery quick delivery, well packaged. Excellent.
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Kordian S.
19 Mar 2025
Verified reviewSwift delivery. I’d say customer service is good too, refunded a lost return.
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Stephen W.
19 Mar 2025
Verified reviewMy heated gloves are not to the standard of my previous ones. Fiddly to use. Difficult to see the indicator. Slow to heat. Can’t return as used for a week.
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Savva S.
15 Mar 2025
Verified reviewProfessional and fast! The only think I can think of that would be negative would be the way my skis were packaged. The box was damaged and therefore a small scratch on the top of my new skis was visible. People queuing up in line for the lift will likely scratch the skis anyway so I didn’t care about that! Package the skis better next time. This shop is better than most out there.
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Andrew W.
15 Mar 2025
Verified reviewTerrible; the courier left my trainers on an unknown door step on Christmas Eve and they were never found. It took me two months to finally get my money back - up to then I was asking for a replacement or money back and chasing them for a response a couple of times a week. I was able to show that the item had been left on an unknown door step with the couriers photograph plus it specifically stated that they had to be signed for. It wasn't until six weeks into chasing this with Glisshop that they sent me a form to fill in from the courier (Everi) for them to look into it. It took Everi two days to come back to me to say that it had been delivered to the wrong address and a further two weeks for Glisshop to reimburse me. Customer service/care is the worst I have come across and would never use them again. The loss of the trainers was no fault of theirs and it could have been resolved very quickly and professionally; I would then happily purchase further items from them, instead they have lost a customer.
Reply from glisshop.co.uk
Hello and thank you for taking the time to share your feedback. We apologise for the poor delivery experience with EVRi. Please know that we have since changed our UK delivery partners and now use Parcelforce and Royal Mail to ensure a more reliable and efficient service. In cases involving disputed deliveries, we are required to follow a formal process, which includes an investigation conducted by the carrier. You reported the missing parcel on 24 January, and we received confirmation from EVRi just over two weeks later. A full refund was issued to you on 14 February. We apologise if you feel that the customer care was insufficient and we will review your file internally to see how we can improve our service. Best regards The Glisshop Team
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Amy J.
15 Mar 2025
Verified reviewPerfect loce my helmet! It be good if they gave ylu a dust bag to store the helmet in but that aside love it
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Andrew C.
15 Mar 2025
Verified reviewOrdered from Ireland paid in euros, believe goods were shipped direct from France where the item was in stock, delivered on time. Good price for items and delivery, excellent service.
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Clive B.
15 Mar 2025
Verified reviewExcellent company to deal with I have purchased a lot of ski gear all at good prices and really quick delivery would highly recommend glisshop for buying ski equipment
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Colette G.
7 Mar 2025
Verified reviewExcellent service
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Geoff M.
7 Mar 2025
Verified reviewGreat service and price for the product. The skis were delivered on time, with new bindings mounted and set correctly for my boots. Couldn’t ask for more!
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Andrew S.
7 Mar 2025
Verified reviewEasy to place the order for a set of Rossignol Forza 60 skis, excellent price compared to UK shops delivered in just over a week, really pleased.
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Rob J.
7 Mar 2025
Verified reviewDelivered my skis safe and sound! No problems
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Richard S.
7 Mar 2025
Verified reviewDelivered on time in line with communications. Goods arrived quicker than I was expecting
Reviews displayed in chronological order
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