Customer reviews for glisshop.co.uk

Customer reviews

• 5 / 5

  

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  Came promptly, great value.

  Review of 05/11/2025, following an experience of 16/10/2025 by RAJJIV F.

• 5 / 5

  

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  Great range of products and prices.

  Review of 05/11/2025, following an experience of 19/10/2025 by M M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Navigation of the sight was good but delivery was a week late, not a problem in itself but many arrangements had to be changed because it was a Christmas present

  Review of 05/11/2025, following an experience of 03/09/2025 by MIKE W.

• 5 / 5

  

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  Great product. Quickly delivered. No issues posting to the UK.

  Review of 01/11/2025, following an experience of 15/10/2025 by ROBERT M.

• 5 / 5

  

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  As usual very easy to use and good selection

  Review of 01/11/2025, following an experience of 31/08/2025 by ANDREW W.

• 5 / 5

  

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  Great value and fast delivery, very please with the purchases I have made.

  Review of 30/10/2025, following an experience of 12/10/2025 by STEVEN T.

• 5 / 5

  

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  easy website, skis delivered on time, would recommend

  Review of 30/10/2025, following an experience of 11/10/2025 by PAUL M.

• 2 / 5

  

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  Purchased a smith mondo helmet based off the description but upon inspection a little while after delivery having received my aleck 006 wired headphine kit, there is no where to install it so the product infomation gave false information, it stated "Aleck audio system compatible (not included) but it clearly is not. So a waste of money for me

  Review of 30/10/2025, following an experience of 10/10/2025 by ANDRE M.

  Answer by glisshop.co.uk

  

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  Hello, Thank you for your feedback. We completely understand your frustration when a product doesn’t meet your expectations, especially in terms of compatibility. We couldn’t find any mention of “Aleck audio system compatible” in our product description. Your comments are valuable to us, and we’ll make sure to review and improve the product page accordingly. We’ve also offered you a free return so that you don’t have to cover any costs. If you’d like to discuss this further, please feel free to contact our customer service team. Best regards. glisshop.co.uk team

  Answer by Andre Mattis

  

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  I'd love to return them but one of the tags have been removed and there's no boxes. Also I have a screenshot of the info pages for my item as I realised you have two pages with two different prices for the same helmet. https://www.glisshop.co.uk/helmets/smith/mondo-mips-matte-black52158413?variantId=52177803 Of you follow the link above its says In the description it's aleck compatible.

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• 5 / 5

  

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  Competitive price, swift and efficient delivery. Thank you I would definitely use again.

  Review of 30/10/2025, following an experience of 13/10/2025 by PAUL S.

• 5 / 5

  

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  As ordered. Great price. Fast delivery.

  Review of 29/10/2025, following an experience of 12/10/2025 by MATTHEW H.

• 5 / 5

  

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  Excellent quality as expected!

  Review of 28/10/2025, following an experience of 09/10/2025 by KAI-GERHART S.

• 5 / 5

  

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  Great product, great price and super quick delivery. Excellent!

  Review of 28/10/2025, following an experience of 08/10/2025 by S S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Glisshop continue to deliver a great service at really competitive prices. The website makes it easy and the fitment of bindings is very professional, with the assurance that they will be fitted correctly when bought with boots. I'm a massive fan, please keep up the great work.

  Review of 28/10/2025, following an experience of 30/09/2025 by DAVID L.

• 5 / 5

  

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  Very prompt and efficient service.

  Review of 28/10/2025, following an experience of 07/10/2025 by KEVIN P.

• 5 / 5

  

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  Excellent service and communication - thank you , I was kept informed weekly by staff as to the delivery which arrived hassle free.

  Review of 28/10/2025, following an experience of 25/08/2025 by KEITH M.

• 5 / 5

  

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  amazing service, including binding fitting

  Review of 28/10/2025, following an experience of 09/10/2025 by JEREMY D.

• 5 / 5

  

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  Very competitive, reasonable delivery time, great product

  Review of 28/10/2025, following an experience of 01/10/2025 by EUGENE M.

• 5 / 5

  

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  Great ski jacket. The fit is excellent, and the design looks clean and modern.

  Review of 28/10/2025, following an experience of 17/09/2025 by GEORGIOS M.

• 5 / 5

  

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  Choices and delivery was great. Boots were too small unfortunately so returned them. The only criticism I have is the length of time it takes to get a refund from when they receive the parcel. 3 weeks is too long. Otherwise a happy customer

  Review of 28/10/2025, following an experience of 23/08/2025 by DARREN C.

• 5 / 5

  

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  All perfect! Competitive price with quick and easy delivery, thanks

  Review of 28/10/2025, following an experience of 22/08/2025 by ZECCHINO C/O SKIPTAX L.

• 5 / 5

  

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  Great tent came faster than expected

  Review of 28/10/2025, following an experience of 24/08/2025 by JANE M.

• 5 / 5

  

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  The service was great, very fast and efficient. The price was excellent and the skis and bindings look great. My boots fit well and the binding settings seem to be about right. Unfortunately I can't test them until January but first impressions are very positive.

  Review of 28/10/2025, following an experience of 16/09/2025 by MATHEW C.

• 5 / 5

  

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  Great product, arrived 1 day ahead of estimated. Can’t fault Glisshop!

  Review of 28/10/2025, following an experience of 28/09/2025 by CRAIG Y.

• 2 / 5

  

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  I placed an order for a pair of sunglasses. Normally online retailers would ship your purchase in about 2-4 working days. After waiting more than 2 weeks for my sunglasses I called the merchant (who didn’t apologise) but gave me some story that they had been shipped but the shipment had been sent to the wrong place. They asked me to be patient and they would find them. One week later they said they had found them and they would be with me within the week. The next week passed, no sunglasses so gave up and asked for a full refund. I then had to fill out forms, scan them in and email them back to get my refund. Wasted 4.5 weeks and no sunglasses nor apology. Not a great online experience to say the least!

  Review of 28/10/2025, following an experience of 07/08/2025 by KEVIN T.

  Answer by glisshop.co.uk

  

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  Hello, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience you faced with your order and understand how frustrating this must have been. If there's anything else we can assist you with, please feel free to reach out. Best regards. glisshop.co.uk team

• 5 / 5

  

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  Item as described and delivered in good time

  Review of 15/10/2025, following an experience of 24/09/2025 by ROGER T.

• 5 / 5

  

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  Great price and great service and delivery to UK. Recommend

  Review of 15/10/2025, following an experience of 24/09/2025 by MARK H.

• 5 / 5

  

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  Easy to find the product on site. Delivery was delayed twice but the office sorted it out.

  Review of 15/10/2025, following an experience of 11/08/2025 by MARK C.

• 5 / 5

  

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  I ordered skis and they arrived as promised set up as required. Online ordering was easy and straightforward.

  Review of 11/10/2025, following an experience of 18/09/2025 by SIMON H.

• 5 / 5

  

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  Excellent price, arrived quickly and in perfect condition. Thank you

  Review of 11/10/2025, following an experience of 14/09/2025 by HANNAH G.

• 5 / 5

  

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  Amazing service

  Review of 11/10/2025, following an experience of 11/09/2025 by TIM Z.

• 3 / 5

  

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  All good. Delay in delivery was commuincated

  Review of 11/10/2025, following an experience of 12/08/2025 by H H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service. Prompt delivery. Gorgeous jacket.

  Review of 11/10/2025, following an experience of 22/09/2025 by CATRIONA N.

• 5 / 5

  

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  Exceptional Service and Seamless Experience I pre-ordered a pair of Mirus Cor skis and was very impressed by the level of service throughout the process. The seller kept me informed as soon as the skis arrived and were ready for dispatch. They mounted the bindings precisely to my specifications and even reached out before processing the payment—something I really appreciated. When I spoke with them directly, they were not only helpful but genuinely friendly. The skis arrived ahead of the expected date, impeccably packaged to prevent any damage during transit. From start to finish, it was a smooth and professional experience. I wouldn’t hesitate to recommend this company—they’ve earned my endorsement!

  Review of 11/10/2025, following an experience of 26/07/2025 by C A V.

• 5 / 5

  

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  Efficient service.

  Review of 11/10/2025, following an experience of 15/08/2025 by MARTIN S.

• 5 / 5

  

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  Easy and efficient experience

  Review of 11/10/2025, following an experience of 31/07/2025 by STEPHEN S.

• 5 / 5

  

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  Great service and price. Shipped to the UK

  Review of 11/10/2025, following an experience of 25/07/2025 by JUSTIN W.

• 5 / 5

  

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  No problems at all, good price and fast delivery, I recommend..

  Review of 11/10/2025, following an experience of 30/07/2025 by RICHARD R.

• 5 / 5

  

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  Great prices and fast delivery to UK.

  Review of 08/10/2025, following an experience of 10/09/2025 by MARTIN C.

• 1 / 5

  

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  I have yet to receive my order.

  Review of 08/10/2025, following an experience of 08/09/2025 by ZOE B.

  Answer by glisshop.co.uk

  

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  Hello and thank you for your feedback. We apologise for the fact that the courrier delivered the parcel to the wrong house in your road and for the inconvenience caused. You have since confirmed by email that you have retrieved the parcel and we hope that your are happy with your order. Best regards The Glisshop team

• 3 / 5

  

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  The goods were good the delivery was thrown over the gate! Lucky it wasn’t breakable

  Review of 29/09/2025, following an experience of 07/09/2025 by DIANA B.

  Answer by glisshop.co.uk

  

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  Hello, Thank you for your feedback. We will contact the carrier to inform them about this incident. Please accept our sincere apologies for the inconvenience caused. Best regards, The Glisshop Team

• 5 / 5

  

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  very satisfied with ordering process and delivery

  Review of 29/09/2025, following an experience of 08/09/2025 by JOHN R.

• 5 / 5

  

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  yeeww

  Review of 29/09/2025, following an experience of 17/07/2025 by RUBY H.

• 5 / 5

  

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  Muia Jim Southen Cross Bronz Sunnies great glasses highly recommended. Very clear with just the right ammount of poerization very good for driving and none of the funny shadeds on the wind screen. Saved a good 75%.

  Review of 29/09/2025, following an experience of 29/08/2025 by REECE S.

• 5 / 5

  

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  All fine. Delivered quickly and in perfect condition.

  Review of 29/09/2025, following an experience of 28/08/2025 by SIMON M.

• 5 / 5

  

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  V helpful info on equipment

  Review of 29/09/2025, following an experience of 01/09/2025 by SHUNA C.

• 5 / 5

  

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  Great product

  Review of 29/09/2025, following an experience of 17/07/2025 by EDWARD P.

• 5 / 5

  

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  Great range of products and technical information. Competitive pricing and good communication. Quick service and delivery.

  Review of 29/09/2025, following an experience of 21/07/2025 by NIALL M.

• 5 / 5

  

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  Great

  Review of 29/09/2025, following an experience of 02/09/2025 by CRISTIAN S.

• 5 / 5

  

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  Excellent all round and easy to use

  Review of 29/09/2025, following an experience of 28/08/2025 by RICK P.

• 5 / 5

  

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  Good value, easy, satisfactory delivery time

  Review of 29/09/2025, following an experience of 19/07/2025 by WILLIAM G.

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 29/09/2025, following an experience of 02/09/2025 by HATCH G.

• 5 / 5

  

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  amazing service as always. great prices and clear quick delivery

  Review of 29/09/2025, following an experience of 21/08/2025 by ROSS F.

• 1 / 5

  

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  A terrible company to deal with. I ordered the Dometic Go Faucet and water jug. Only the water jug arrived. The faucet didn't get delivered at all. I had to fill out paperwork to prove say I had not received it. They sent a replacement which went missing on the 14th August because it had been sent to the wrong warehouse. It's 14th September at the time writing this and Ive still received nothing! What a joke! This company only ships to the UK once a week and then you have to wait and then you have to wait another week after its arrived in their warehouse in the UK. Their logistics is a mess. Customer relations is a joke. I was offered a free unit, but I would have be given a voucher to order a second one. If you're genuinely and sincerely apologetic send me two and send them quick! I've now asked for them to return my money because the likelihood of receiving one (let alone two) seems extremely slim.

  Review of 29/09/2025, following an experience of 12/07/2025 by NICK W.

  Answer by glisshop.co.uk

  

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  Hello and thank you for your feedback. We are indeed extremely sorry that you experienced such an exceptional succession of mishaps with regard to the delivery of your order. As a gesture of goodwill, we offered you a voucher for a free faucet. As we explained to you by email, all shipments must be declared to customs which therefore requires an order with the correct number of items. It was consequently not possible for us to simply add an extra item to your delivery. With regard to the despatch of orders to the UK, August is traditionally a slow period in France, as many companies close for several weeks. This means that our carrier can only collect shipments to the UK once a week during that month instead of the usual twice-weekly schedule. As you will have seen, we refunded your entire order including the price of the Dometic water jug which you did receive. Best regards The Glisshop Team Thank you for your patience. glisshop.co.uk team

• 2 / 5

  

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  I ordered some ski goggles and they were not the same colour as showed in the photo. They were much paler in real life. Photos on your platform should be more accurate

  Review of 28/09/2025, following an experience of 25/08/2025 by AIDAN H.

  Answer by glisshop.co.uk

  

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  Hello and thank you for your feedback. We are sorry that you are disappointed in the colour of the ski goggles you received. The photos we publish are provided by the manufacturer but colours may appear slightly different depending on lighting or screen settings. You do of course have a period of 100 days to return an unused product for a refund. Don't hesitate to contact us on 020 312 933 01 or by email at info@glisshop.com. Best regards The Glisshop team

• 5 / 5

  

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  Prompt service and delivery

  Review of 28/09/2025, following an experience of 13/07/2025 by ANGELA S.

• 3 / 5

  

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  Skis arrived in the allocated time frame, product was as pictured but the skis themselves weren’t ski ready. They were supposed to be ready to use but on the slope it was obvious they had no edge and had no control in turns. Had to get them edged, brought this up but galisshop said Dynastar said they were ready and did nothing about it. We also bought a pair of 2026 pro skis from Dynastar and they are fab and were great on the slope from the start. As a training ski instructor I think I might know what I’m talking about but glisshop said not their problem basically.

  Review of 28/09/2025, following an experience of 27/07/2025 by HELEN F.

  Answer by glisshop.co.uk

  

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  Hello and thank you for your feedback. The edges and bases are prepared at the factory, but sometimes this preparation may not be optimal for specific snow conditions. We therefore recommend standard ski maintenance if the skis do not meet your expectations during their first run. However, we do understand that this may have caused frustration particularly if you had a more positive experience with another pair of skis. Best regards The Glisshop team

• 5 / 5

  

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  Ordered ,arrived, great Skis. great service.

  Review of 13/09/2025, following an experience of 22/08/2025 by TERRY B.

• 5 / 5

  

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  Got this a little cheaper - carriage was more, but still better than Amazon UK. This came from France so I had to wait a view days. Arrived just in time for my husband's birthday.

  Review of 13/09/2025, following an experience of 25/08/2025 by JULIA C.

• 5 / 5

  

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  Trusted store with good prices and quick delivery. Never had any issues so far.

  Review of 13/09/2025, following an experience of 17/08/2025 by ANTONIOS K.

• 2 / 5

  

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  Have been waiting for 3 weeks, still nothing. Emailed Glisshop but no reply

  Review of 13/09/2025, following an experience of 10/08/2025 by YIK C.

  Answer by glisshop.co.uk

  

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  Hello and thank you for leaving your feedback. Unfortunately the entire shipment of parcels that left our facility on 14 August for the UK was mistakenly taken to the wrong warehouse. Once we became aware of this incident, we took immediate steps to try and locate the parcels. You were notified on 2 September by email that your parcel had been found and it was delivered to you on 8 September. We sincerely apologise for the lengthy delivery delay and hope you will still consider using us again in the future. Best regards The Glisshop Team

• 5 / 5

  

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  Great prices and service - again !

  Review of 13/09/2025, following an experience of 31/07/2025 by IAN F.

• 1 / 5

  

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  Money taken, order showing as dispatched but parcel force saying they do not have anything, customer services hardly reply to anything. Now trying to get my money back. If in the UK avoid this company at all costs.

  Review of 13/09/2025, following an experience of 11/08/2025 by KEVIN S.

  Answer by glisshop.co.uk

  

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  Hello and thank you for leaving your feedback. Unfortunately the entire shipment of parcels that left our facility on 14 August for the UK was mistakenly taken to the wrong warehouse. Once we became aware of this incident, we took immediate steps to try and locate the parcels. Your parcel was found and delivered to you on 1 September as you confirmed by email. We sincerely apologise for the lengthy delivery delay and hope you will consider using us again in the future. Best regards The Glisshop Team

• 5 / 5

  

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  Very helpful accurate information on choosing Nordic skis and boots

  Review of 13/09/2025, following an experience of 14/08/2025 by SHUNA C.

• 5 / 5

  

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  This order was for the fourth pair of skis ( a few accessories) that I've ordered from glisshop. I keep returning for a reason - decent prices, reliable service & quick delivery. Definitely a five star experience.

  Review of 13/09/2025, following an experience of 16/08/2025 by THIAGO L.

• 5 / 5

  

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  Excellent service, item exceeded my expectations.

  Review of 13/09/2025, following an experience of 23/08/2025 by JONATHAN J.

• 1 / 5

  

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  My order hasn’t arrived yet…..after 3 weeks.

  Review of 12/09/2025, following an experience of 08/08/2025 by GILES A.

  Answer by glisshop.co.uk

  

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  Hello and thank you for leaving your feedback. Unfortunately the entire shipment of parcels that left our facility on 14 August for the UK was mistakenly taken to the wrong warehouse. Once we became aware of this incident, we took immediate steps to try and locate the parcels. Your parcel was found and delivered to you, and as a gesture of goodwill, you were refunded the shipping costs. We sincerely apologise for the inconvenience caused by this unprecedented event and hope you will consider using us again in the future. Best regards The Glisshop Team

• 5 / 5

  

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  Excellent product and service

  Review of 21/08/2025, following an experience of 27/07/2025 by PAUL W.

• 4 / 5

  

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  Good. All went smoothly. Bought as a gift and order delivered on time.

  Review of 21/08/2025, following an experience of 28/07/2025 by CLAIR P.

• 5 / 5

  

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  Quick delivery, good price and exactly as stated.

  Review of 21/08/2025, following an experience of 25/07/2025 by GRAEME W.

• 5 / 5

  

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  Great price and quality service

  Review of 21/08/2025, following an experience of 04/08/2025 by DAVID J.

• 5 / 5

  

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  Very efficient

  Review of 21/08/2025, following an experience of 17/06/2025 by KEVIN H.

• 1 / 5

  

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  The item was lost in the post, then a replacement could not be provided, and then the process to get a refund was long, with me having to print and sign a form and then return it. I don't want to have work to do in order to get a refund for an item that wasn't delivered to me.

  Review of 21/08/2025, following an experience of 21/07/2025 by LEON F.

  Answer by glisshop.co.uk

  

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  Hello and thank you for leaving your feedback. We do apologise for the fact that your parcel disappeared in transit and understand your frustration that we no longer had the item in stock. The document you were asked to sign is part of standard EU procedure when parcels go missing, and we appreciate your cooperation in completing this step. Thank you for your understanding. Best regards The Glisshop Team

• 5 / 5

  

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  Amazing store, will be shopping there again.

  Review of 21/08/2025, following an experience of 14/06/2025 by RICHARD P.

• 5 / 5

  

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  Great service, faster than many others.

  Review of 21/08/2025, following an experience of 24/07/2025 by ALEX H.

• 5 / 5

  

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  Excellent service. Even when the courier service messed-up they did everything possible to resolve the problem and even assured me that if my order was not found they would send a replacement

  Review of 21/08/2025, following an experience of 06/06/2025 by KARL F.

• 5 / 5

  

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  Easy communication and well priced items. Quick delivery

  Review of 21/08/2025, following an experience of 20/07/2025 by ELIZABETH H.

• 5 / 5

  

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  Great service order received on time would recommend Glisshop

  Review of 21/08/2025, following an experience of 21/07/2025 by DAVID P.

• 5 / 5

  

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  Fast delivery, no problems, not sure what else to write. :)

  Review of 17/08/2025, following an experience of 15/07/2025 by KAMIL T.

• 5 / 5

  

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  Quick delivery. Item as described. Best price I could find. Will use it again in the future.

  Review of 17/08/2025, following an experience of 18/07/2025 by 37276 PETKO P.

• 5 / 5

  

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  Very good, import tax in price on site, and both pairs of boots purchased, were excellent, for price and product.

  Review of 17/08/2025, following an experience of 20/07/2025 by FIONA T.

• 5 / 5

  

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  ....

  Review of 17/08/2025, following an experience of 29/05/2025 by STEPHEN G.

• 5 / 5

  

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  Very efficient. Both of my recent purchases have been seamless and exactly as promised. Delivery on time.

  Review of 03/08/2025, following an experience of 27/05/2025 by PETER T.

• 4 / 5

  

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  Good website, had whay i wanted. Quick and easy delivery..

  Review of 03/08/2025, following an experience of 31/05/2025 by LYNNE K.

• 5 / 5

  

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  Great price, clear description (helping me choose from the vast array of skis), very rapid delivery and clear communication throughout. Would definitely recommend

  Review of 03/08/2025, following an experience of 31/05/2025 by SETH E.

• 5 / 5

  

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  Good customer service and no problems

  Review of 01/08/2025, following an experience of 30/06/2025 by MARTIN H.

• 5 / 5

  

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  Delivery time and product exactly what expected and cheaper than anywhere else perfect.

  Review of 01/08/2025, following an experience of 16/07/2025 by MARK H.

• 5 / 5

  

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  Fit well thank you for speedy delivery

  Review of 01/08/2025, following an experience of 16/07/2025 by LEANNE M.

• 5 / 5

  

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  Excellent customer service. Quick delivery to UK. Not used ski boots yet so can’t reliably review however they look great and fit nice in the house

  Review of 31/07/2025, following an experience of 13/07/2025 by LUCI C.

• 5 / 5

  

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  Excellent

  Review of 31/07/2025, following an experience of 11/07/2025 by JOSHUA W.

• 5 / 5

  

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  Delivered in a reasonable time given it came from Germany; shoes well packaged and as described.

  Review of 28/07/2025, following an experience of 06/07/2025 by B B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service and great price

  Review of 28/07/2025, following an experience of 24/05/2025 by ADRIAN H.

• 5 / 5

  

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  Great customer service, everything went as expected, would buy from them again

  Review of 26/07/2025, following an experience of 30/06/2025 by CHIFFI A.

• 5 / 5

  

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  Very good

  Review of 25/07/2025, following an experience of 06/07/2025 by FRENCH S.

• 5 / 5

  

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  Quick reliable service, good communication as regards delivery

  Review of 25/07/2025, following an experience of 04/07/2025 by DAVID W.

• 5 / 5

  

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  This was my first purchase from Glisshop. I found them to be very easy to do business with and I would definitely use them again. They had the best price for the boots I bought and all taxes were included.

  Review of 25/07/2025, following an experience of 06/07/2025 by CHRISTOPHER B.

• 5 / 5

  

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  Search engine could be improved, but the selection is good. And prices are often the best. Good international shipping experience too. Last three items arrived perfectly packed and undamaged.

  Review of 25/07/2025, following an experience of 03/07/2025 by MIKE S.

• 5 / 5

  

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  Board turned up very quickly, can't wait for the season to arrive and try it out

  Review of 25/07/2025, following an experience of 14/05/2025 by LEE H.

• 5 / 5

  

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  Great online service also easy to navigate website

  Review of 25/07/2025, following an experience of 27/06/2025 by ALAN F.

• 5 / 5

  

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  Very easy to use and informative web site

  Review of 25/07/2025, following an experience of 18/05/2025 by ANDY L.

• 4 / 5

  

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  Very goidv

  Review of 25/07/2025, following an experience of 28/06/2025 by JIM M.

Reviews displayed in chronological order