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Review Summary
Glisshop is praised for excellent service, quick delivery, and great product quality. Customers express satisfaction with ease of ordering and helpful staff.
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Isabelle M.
19 Feb 2025
Verified reviewFast and efficient and sort out all of the brexit Streisand and fees for you. Nothing extra to pay when the goods arrive in the UK
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Malcolm S.
19 Feb 2025
Verified reviewAbsolute bargain and delivered exactly when promised, will shop at Glisshop again
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Timothy A.
19 Feb 2025
Verified reviewGreat product as far as I can tell - not used yet, really good price and really efficient service. I know posted from europe to UK but still felt delivery was a little bit steep but maybe I'm just a little bit out of touch
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Adam slimane G.
19 Feb 2025
Verified reviewPerfect fast service
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Katherine W.
19 Feb 2025
Verified reviewFantastic customer service. Great selection and very reasonable pricing. Highly recommend.
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Joana E.
19 Feb 2025
Verified reviewGood customer service
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S. S.
19 Feb 2025
Verified reviewNo issues with the original order, initial delivery time, or product quality. What is very disappointing and should be much more transparent at time of ordering, is refunds will take at least a month to be refunded back to your account. This is despite the goods having being confirmed as received by a local (UK) agent a few days after generating a return. What is the point of this step if it isn't to benefit customers who have made a significant outlay on ski equipment to expedite the returns and refund process? As it stands, my returned goods would have been with Glisshop and their representatives for nearly two weeks, and yet I still will need to wait another 3 weeks(!) for my funds to be returned. This delay is unheard of, and deeply unsatisfactory.
Reply from glisshop.co.uk
Hello and thank you for your feedback. To keep the return shipping costs as low as possible for our customers, return parcels are collected at our hub in the UK and returned to us in bulk at regular intervals. This can therefore take 3 to 4 weeks as is clearly stipulated in the relevant email you receive from us. Your parcel was returned to our hub in the UK on 29 January and you received a refund on 12 February. Thank you for your understanding. Best regards The Glisshop Team
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Stuart R.
19 Feb 2025
Verified reviewExcellent service for delivery of skis to the UK. Faultless and a great price.
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Mirko M.
19 Feb 2025
Verified reviewThe website is easily surfable, rich of explanations, technical info, size chart etc etc. prices are kinda of fair for the market season and brands variety well spread amongst items. We bought skis, poles, ski boots which have been perfectly delivered and matched our expectations 100%. I strongly reccommend glisshop!!!
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Yuri Y.
19 Feb 2025
Verified reviewMy snowboard arrived earlier than they mentioned!
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Martin P.
19 Feb 2025
Verified reviewExcellent shop and staff. Can’t praise them enough. Responsive and knowledgeable, excellent service and the price you see is the process you pay. No hidden courier or tax costs. Cannot fault the service and delivered on time. They deliver Tuesday and Thursday to UK so if you are having bindings fitted make sure you build that time in for the binding fit if your delivery date is crucial. That said still got here within a week of ordering
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João luciano G.
18 Feb 2025
Verified reviewFast and reliable
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James B.
18 Feb 2025
Verified reviewGood communication and speed of delivery not bad. Unfortunately, the Glisshop snowboard bag was a real disappointment with the quality being sub-par.
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Richard P.
18 Feb 2025
Verified reviewSpeedy delivery and updates when needed.
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Gary phillip H.
18 Feb 2025
Verified reviewVery good product
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Darrell C.
18 Feb 2025
Verified reviewAll very easy
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Jack M.
18 Feb 2025
Verified reviewOrder twice, and both times have had no problems. Shall continue to order
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George S.
18 Feb 2025
Verified reviewNever arrived however did receive a refund
Reply from glisshop.co.uk
Hello and thank you for taking the time to leave your feedback. We do apologise for the fact that you did not receive your parcel. We would like you to know that we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. We hope that you will consider ordering from us again in the future. Best regards The Glisshop Team
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Anna U.
16 Feb 2025
Verified reviewExcellent service. Very easy to order and fast.
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Paul H.
16 Feb 2025
Verified reviewThey took my money, then after waiting for a couple of weeks the product was lost in transit, and then they made me chase them multiple times and then fill out a form to get a refund. Person on the phone was lovely, but the overall experience was dreadful.
Reply from glisshop.co.uk
Hello and thank you for your feedback. Your parcel was dispatched on 3 January but was lost in transit on the way to the UK and we do apologise for this. Unfortunately we were unaware of the situation until you contacted us on 17.01. You received a full refund on 20.01. Best regards The Glisshop Team
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