Customer reviews
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It’s a shame I can’t give 6 stars! My order came in 5 days even thought the website said 8-10 super happy about that, the quality of the products is superb I now feel like an Olympic skier when I’m clipped into my new skis. Thank you Glisshop you have gained a customer for life!!
Review of , following an experience of by MAX W.
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Great customer service and really fast delivery across Europe.
Review of , following an experience of by KACPER B.
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Great and prompt service which is what I've come to expect from them.
Review of , following an experience of by PAUL A.
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Great service and very helpful
Review of , following an experience of by CRAIG M.
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Faultless
Review of , following an experience of by PAUL L.
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Wrong item Sent.
Review of , following an experience of by MARK S.
Answer by glisshop.co.ukFlagHi, We are sorry about this inconvenience. You can ask for a return and refund, directly on your Glisshop account - My orders. Team Glisshop
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Products were delivered in good condition at a good price. More protective packaging around the snowboard would be nice but my product arrived un-damaged.
Review of , following an experience of by ROBERT P.
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Great service, fast delivery and a great price
Review of , following an experience of by MICHAEL C.
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All good. No issues
Review of , following an experience of by ALISON T.
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Perfect product, fast delivery!
Review of , following an experience of by WILLIAM W.
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Aasy to use site, spot on for UK buyers, all clear and concise. No nasty import duty surprises.
Review of , following an experience of by BOB B.
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I ordered a pair of skis and a snowboard. The skis arrived in time and correct. The snowboard is still to arrive. It’s been stuck with Evri since Saturday the 12th October. I am still waiting for a replacement to be sent and it’s the 23rd today! Not very responsive to emails or the chat system. Not very good
Review of , following an experience of by JASON M.
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Great service. Very fast.
Review of , following an experience of by CATHERINE E.
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Absolutely brilliant! I spoke to staff on numerous occasions on the chat. They were always really helpful and really patient with all my questions. They helped me pick the right snowboard to suit me and I’m so happy with it! The boots came up a little small but returning them and ordering a new pair was so simple. Can’t rate them highly enough.
Review of , following an experience of by CHERRY L.
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Really quick and efficient service. Thanks
Review of , following an experience of by MARK R.
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Competitive pricing and efficient service including delivery.
Review of , following an experience of by JOHN W.
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Good communication and fast delivery. Although I say fast delivery, beacuse it was coming from EU it took a few more days but fast nonetheless. Customs and VAT was covered and the price was reasonable too.
Review of , following an experience of by SHAMEER S.
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Service great, product arrived in good time and as described. My only comment was the cost of Postage to the UK. Seemed like a lot to pay.
Review of , following an experience of by MARK W.
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Everything about Glisshop is excellent - APART from them choosing EVRI to deliver their gear!
Review of , following an experience of by CHLOE M.
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Products accurately described and delivered promptly. Very happy with end result - a lot cheaper than a new pair of ski boots!
Review of , following an experience of by ANDREW W. *
*Pseudonymized data at the request of the author
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Fast delivery food communication skis and bindings fitted well Haven't used skis yet
Review of , following an experience of by JAMES H.
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Arrived before estimated time. Well packaged no concerns. Daughter loves her new board and at competitive prices to.
Review of , following an experience of by RICKY T.
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Great communication. Very efficient shipping.
Review of , following an experience of by CHARLOTTE F.
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Another purchase with fantastic service. I have had several orders and never been disappointed. Fast delivery despite coming from France. Highly recommend with competitive prices.
Review of , following an experience of by JO H.
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Easy to search and find the skiing products I wanted. I also called their help line and a very knoweldageble person helped me choose the correct skiing accessories. Ordering was easy and delivery on time.
Review of , following an experience of by PIRAN M.
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Very good service and easy to use website
Review of , following an experience of by KEITH D.
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Excellent
Review of , following an experience of by STEVE B.
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Good price and quick delivery. What's not to like! Definitely use again.
Review of , following an experience of by GEORGE H.
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💪 best
Review of , following an experience of by VILLE H.
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As always brilliant prices and order arrived fast and well packed !
Review of , following an experience of by ROBERT B.
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Great service and advice. Speedy response
Review of , following an experience of by MATTHEW O.
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excellent service and great support online and on the phone, Just a shame that Evri didnt deliver on time!
Review of , following an experience of by BRAD H.
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Fantastic prompt delivery and regular updates on shipping and delivery were provided. Pricing in my Elan Ripstick 88 skis was incredible…
Review of , following an experience of by RICHARD E.
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Very expensive to return a product
Review of , following an experience of by ANDREAS M.
Answer by glisshop.co.ukFlagHello and thank you for taking the time to give some feedback. The cost of returning a small parcel is £9.99. You are actually only paying around half the cost that we are charged by the carrier. We trust you will understand that we cannot reduce the price any further. Thank you for your understanding. Best regards, The Glisshop Team.
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Fast delivery, easy service.
Review of , following an experience of by CHARLIE W.
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Great product and great service. Delivery quicker then due by date will use again
Review of , following an experience of by CHARLOTTE B.
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Very quick and easy purchase and delivery. Easy to use website with competitive prices and good sales prices too
Review of , following an experience of by MARTYN T.
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Great service and very competitive prices. My number 1 stop for ski gear.
Review of , following an experience of by TONY B.
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Hi the only reason I have dropped one star off is because you use EVRI as your delivery provider. They have a terrible reputation and I would not order from someone if I knew in advance that they use EVRI. But aside from that your customer service is fantastic and the products are brilliant . Thanks very much!
Review of , following an experience of by LAURENCE B.
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I received good notification about the delivery time and my skis were packed safely when they arrived. The communication with the team was excellent. The skis bindings were fitted really well. It’s the second time I’ve bought ski packages from glisshop and they always do a great job!
Review of , following an experience of by ROSS M.
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Excellent seller highly recommended
Review of , following an experience of by SEBASTIAN S.
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Quick service, goods arrived promptly and were well protected.
Review of , following an experience of by BECKY M. *
*Pseudonymized data at the request of the author
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Delivered on time.
Review of , following an experience of by DEJAN L.
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Well packed, didn't have to wait long for delivery. A++
Review of , following an experience of by MARK W.
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I received a great discount on my purchase, which I really appreciated. However, the delivery was delayed by a couple of days, causing me to cancel my hiking trip that was planned for the day after the original delivery date. The customer service team was a bit slow in responding, but they were helpful once they did. Overall, it was a decent experience despite the setbacks
Review of , following an experience of by RAJANI R.
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Fantastic online system, really easy to use. I extra import charges. Fast delivery. Great price. 10/10 would recommend to anyone. I chose to get my binding fitted separately as I did not have all my info with me at time of purchase. Thanks for my skis and bindings.
Review of , following an experience of by ESME O.
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Used Glisshop few times now, never any issue. Got good deal on salomon helmet,
Review of , following an experience of by WILLAM D.
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Great selection, great prices. All effortless and the delivery was spot on. Cannot wait to go skiing later on this year. Thank you Glisshop - Bob UK
Review of , following an experience of by ROBERT H.
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The service from Glisshop was excellent as a UK based customer I do worry about ordering from the EU, but the whole process was seamless. Once my bindings were in stock they arrived as expected. I would recommend them and will more than likely order from them again for my Ski equipment. I also used their chat facility while researching and found them very knowledgeable and really quick to respond. A good experience overall.
Review of , following an experience of by PETER C.
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Great sellers with huge selection for offer. Would definitely buy from again
Review of , following an experience of by CHARLIE J.
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Really fast delivery
Review of , following an experience of by JULIAN P.
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Thank you for the service, all good the quality and the fit of the jacket and your service.🙏🙏
Review of , following an experience of by ALEXANDER R. *
*Pseudonymized data at the request of the author
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It cost me £22.00 to have something shipped to the UK, it wasn't clear when ordering that this was the cost for shipping, kind of felt a bit cheated when I saw how much had come out my bank account. Otherwise the product is great.
Review of , following an experience of by JANIE M.
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Quick processing and dispatch, best price on the gear I was after, highly recommend
Review of , following an experience of by ANDY M.
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The item arrived in good order, delivered to UK. A little slower than I had expected but not excessive. I needed to wait for it to physically reach the UK before the tracking was active.
Review of , following an experience of by J F.
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I ordered my product on the 21st August. It is now 5th September, I have yet to receive my order! They use Evri as their delivery service who are shockingly bad and considering the amount of money spent on the products Glisshop sell, for them to use the worse delivery company to handle their products. Would not use again! I have also emailed Glisshop to resolve the situation and have yet to receive a response.
Review of , following an experience of by STUART W.
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Product arrived exactly as ordered and with no damage. Great discount prices for skis.
Review of , following an experience of by EMILY M.
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Great range of items. Fabulous delivery.
Review of , following an experience of by L L.
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I was sent the wrong item and communication has been very bad. I’m still waiting for the item to be collected or even confirmation of it after 1 week. I have tried my best to resolve this issue and it has caused stress for me. I would hesitate using this service
Review of , following an experience of by RICHARD L.
Answer by glisshop.co.ukFlagHello, Thank you for your feedback. We are extremely sorry that you received the wrong item. You were of course issued a full refund. We greatly appreciate your honesty and effort in returning the expensive item you received by mistake and truly regret that this was a source of stress to you. Best regards The Glisshop Team
Answer by glisshop.co.ukFlagHello, Thank you for your feedback. We are extremely sorry that you received the wrong item. You were of course issued a full refund. We greatly appreciate your honesty and effort in returning the expensive item you received by mistake and truly regret that this was a source of stress to you. Best regards The Glisshop Team
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Great service. Fast hassle free shipping.
Review of , following an experience of by GEOFF C.
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First time using, order to be sent to UK. All worked really well
Review of , following an experience of by PAUL B.
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Great prices and good delivery
Review of , following an experience of by RYAN M.
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Great service. Used the printed chart to determine the boot size for my daughter. Then filtered on the sizes and picked the boots she liked. Fits perfectly. Arrived a couple of days before the estimated which she was over the moon by. Cannot fault the service and process.
Review of , following an experience of by JOHN L.
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Had been recommended to me. I called for assistance regarding purchasing skies and they very helpful about skies, fittings etc Items received in line with timescales provided
Review of , following an experience of by JAMES B.
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never recommended
Review of , following an experience of by HAMID A.
Answer by glisshop.co.ukFlagHello, Thank you for your feedback. We are sorry that you were unhappy with our services. You placed your order on 24 July, the parcel went out on 25 July and you were delivered on 31July. This is standard shipping time for a delivery from France to the UK as we have to allow for the customs procedure. We can only assume that you were happy with the product as we have not heard from you since delivery. Please don't hesitate to contact our customer service team if you wish to raise an issue. You can contact us by phone : +44 (0) 20 31 29 33 01, email : info@glisshop.com or chat. Best regards, The Glisshop Team
Answer by Hamid AFlagThe product was supposed to keep me dry in all weather with 45000mm waterproof capability, but it cant keep me dry in light rain
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Easy to order and excellent service and delivery
Review of , following an experience of by GAVIN G.
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Very easy to use
Review of , following an experience of by HENRY S.
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Very good service. Would recommend. Slight delay getting skis delivered but all good in the end.
Review of , following an experience of by IAN W.
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Exactly what I ordered in a timely manner. Love these shoes, they are a relatively narrow fit which is unusual so as a woman with long narrow feet they do the job
Review of , following an experience of by CHLOE C.
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Great service, quick reply to query about bindings
Review of , following an experience of by EMMA P.
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I have used Glisshop a few times now buying 2 x skis and now my glasses .. really impressed with the delivery time and packaged really well.. 100% recommend and will definitely be using them again.
Review of , following an experience of by KAREN S.
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Good service with quick turnaround, I will use again
Review of , following an experience of by MATTHEW J.
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Cant give a review yet as EVRI stolen the contents of my package (sunglasses). Just waiting for Glissshop the sort this out with EVRI
Review of , following an experience of by MICHAEL S.
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Excellent service, delivery was quick and quality product. Previously had to return a hoodie and the item was refunded promptly Have ordered items before most cost effective products will order again !!!
Review of , following an experience of by ALEXANDER G.
Answer by glisshop.co.ukFlagHello, Thank you for your feedback. We greatly appreciate your positive comments and thank you for your loyalty. Best regards, The Glisshop Team
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Boots arrived earlier than promised and as advertised, can't ask for more.
Review of , following an experience of by SIMON K.
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The product them selves are amazing but the delivery experience was terrible and I would pay more for the same products elsewhere because of that.
Review of , following an experience of by EMMA K.
Answer by glisshop.co.ukFlagHello, Thank you for your feedback. Your parcel was shipped on 23 July and was delivered to you within a week. However, we do see that there were two failed delivery attempts by the transport company and we apologise for the inconvenience caused. We hope you will consider using our services again in the future. Best regards, The Glisshop Team
Answer by Emma KFlagI was not given any delivery time or date until they said they had failed to deliver them and when they were the box was basically hanging off them with two big holes in it.
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First time visitor to this site, came up via Microsoft, we got a really good deal on the sunglasses, £60 cheaper than anyone else. Despite being from France and we are in the UK. Brilliant service, cannot fault them, would 100% recommend Glisshop to anyone.
Review of , following an experience of by PAUL G.
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Glisshop kept me informed at all stages of the delivery process, from dispatch to delivery. The item arrived promptly and well packaged.
Review of , following an experience of by ADRIAN M.
Answer by glisshop.co.ukFlagHello, Thank you for your positive feedback. It is a pleasure to hear that you were happy with your purchase experience. We hope you enjoy your product. Best regards, The Glisshop Team
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Easy to navigate site, clear details of VAT/customs policy, straightforward order placing and great comms on status of delivery. Very happy
Review of , following an experience of by MARTIN I.
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Excellent service by Glisshop. A first rate sports goods company!
Review of , following an experience of by ALAN Y.
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Quick delivery, good products and excellent service 💪
Review of , following an experience of by PIOTR K.
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As ever Glisshop provides a really good value for money service. The Call Centre staff are all very knowledgeable.
Review of , following an experience of by ALED E.
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Fast delivery - exactly what we wanted
Review of , following an experience of by IAN P.
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Terrible experience returning an item. Took over one month to sort out and get my money back.
Review of , following an experience of by PAUL H.
Answer by glisshop.co.ukFlagHello, Thank you for your feedback. We apologise for this negative experience. To facilitate the shipping procedure for our British clients and improve our service, we now collaborate with the transport company EVRi and can refund clients once a parcel has been received by the EVRi depot in the UK. We hope you will place an order with us again in the future. Best regards, The Glisshop Team
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Absolutely outstanding service. All questions answered concerning imprort tax and vat. Two pairs of boots ordered and 5days they arrived. First class service won’t be shopping in the UK again as this service was top notch and puts the uk to shame
Review of , following an experience of by ROBERT R.
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Very good order and return service. One star less as when I did my return I did not receive any email or paper to proof I returned my items. I was a bit afraid. In the end I received my refund but I was in doubt all the time until a refund confirmation arrived.
Review of , following an experience of by KAYSEN P.
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Excellent website, easy to navigate and no issues ordering. Delivery was trouble free and communication was ideal. Happy yo recommend this company.
Review of , following an experience of by ANDREW L.
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Always great service and high quality products
Review of , following an experience of by SIAN K.
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Ordered Reach 20L Rooibus (Blue Ice). Order well packaged and rcvd on time great job. Pack is perfect for UL escapades and have bought the matching helmet carrier net to go with. Only note is the side pocket is a bit shallow for water bottles and can eject them as you climb. However pocket is really meant for securing longer kit. Also designed to be used with hydration bladder rather than loose bottles 😁
Review of , following an experience of by SIMON M.
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Top website top prices, reliable and fast enough postage. UK buyer
Review of , following an experience of by CALLUM W.
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great search capabilities and fast delivery
Review of , following an experience of by VLADIMIR I.
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Bought some Merrell boots, spot on, fit perfectly, quick delivery, kept well informed, cheaper than local companies happy customer!
Review of , following an experience of by EDMUND P.
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Website and delivery turnaround very good. Great company with great prices. Will use again. Only negative was delivery at our end but that has nothing to do with Glisshop and i am a very satified customer.
Review of , following an experience of by MATTHEW W.
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Excellent service. Very competitively priced sunglasses and speedy delivery. I will definitely be using them again.
Review of , following an experience of by DAVID S.
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I only found this site via a google search, once I entered the site, I found it easy to navigate, they have lots of interesting stuff for sale, the online shopping experience for me was 100% satisfaction.
Review of , following an experience of by JIM B.
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Great branded product , good price & service.quick dispatch .
Review of , following an experience of by TIMOTHY W.
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Have ordered on a number of occasions and they’ve been great every time.
Review of , following an experience of by JONES B.
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Excellent service all round..
Review of , following an experience of by RODGER H.
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Excellent.
Review of , following an experience of by ROSS D.
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Really good service V Happy with the experience :- )
Review of , following an experience of by ZAHIR M.
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