Customer reviews
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Excellent customer service! Glisshop never disappoints!!
Review of , following an experience of by IAN M.
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Cracking deal, thank you for the quick delivery. Bought for an intermediate, excellent pair of skis!
Review of , following an experience of by ALEX C.
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Excellent service, communication and delivery. We will definitely use again.
Review of , following an experience of by DAVID W.
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I ordered the wrong item and customer services sorted it with no fuss at all. Really good service and will certaibly use them as my prime source of ski gear!
Review of , following an experience of by ROWLEY P.
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all arrived on time and as ordered. thanks
Review of , following an experience of by BARBARA C.
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Prompt delivery and the bindings have been set to my specification. Really good competitive price too. Very pleased with the service.
Review of , following an experience of by ALISON S.
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Fast delivery, good price
Review of , following an experience of by RHYS J.
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Great customer service and prices.
Review of , following an experience of by DAVE K.
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Fast and easy delivery
Review of , following an experience of by GRANT P.
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Long, compicated delivery
Review of , following an experience of by GREGOR T.
Answer by glisshop.co.ukFlagHello, Thank you for taking the time to leave your feedback. We would like to apologise for the unusually long processing time with regard to your order. Unfortunately the mass of orders received on Black Friday and in the run-up to Christmas considerably lengthened shipping times. Your order was dispatched on 10 December in two parcels. One arrived on 14 December while the second was delayed by the carrier and delivered on 17 December, undoubtedly due to the overwhelming quantity of parcels being handled at that time. Thank you for your understanding. Best regards The Glisshop Team
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Very helpful when I enquired about a refund and got back to me quickly.
Review of , following an experience of by SHEVON B.
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Skis arrived in good time, exactly as described. Bindings all fited perfectly. Great service from Glisshop.
Review of , following an experience of by TIM A.
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Excellent
Review of , following an experience of by IAIN B.
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Not received
Review of , following an experience of by TIM W.
Answer by glisshop.co.ukFlagHello and thank you for giving your feedback. Your order was shipped in two parcels and unfortunately one was lost by the carrier. We launched an investigation but sadly the carrier EVRi was not able to locate your parcel. You of course received a full refund. For your information, we are in the process of switching carrier and hope to soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. Best regards The Glisshop Team
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They have never failed to supply good quality products at a reasonable price and on time
Review of , following an experience of by GERARD M.
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Fast delivery and the product was exactly what I ordered.
Review of , following an experience of by MIKA L.
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Arrived promptly, well packaged, good price
Review of , following an experience of by DEBBIE B.
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I bought a pair of scarpa manta boots they arrived in good time considering the were from France great communication and the boots arrived as pictured and in new condition thankyou very much!
Review of , following an experience of by GILLIE G.
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I ordered this bag for a Christmas present. It arrived nicely packaged, in good time for Christmas and I am very pleased with the speed and efficiency in which this order was processed, considering it came from France to England (about 10 day turnaround), it’s very good indeed. Also, EVRI updates of delivery were excellent too. Thank you so much for your super service. I would use Glisshop again.
Review of , following an experience of by DIANA B.
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Really good fit and nice material.
Review of , following an experience of by ROBIN L.
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Easy to order. Good comms. Everything was well packed and turned up when expected. Would definitely use again.
Review of , following an experience of by PHIL T.
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Great. I think you should know that - though you informed me I should be in for delivery of my item - the delivery person left it on the doorstep, where anyone could steal it!
Review of , following an experience of by JILLY S.
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My Cosmos lll were 7 years old, and nesting the end of their life, but were so comfortable. A replacement pair of updated Cosmos lll at c£210 solved that problem.
Review of , following an experience of by DAVID M.
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Don’t order, shops customer service is awful
Review of , following an experience of by JACK E.
Answer by glisshop.co.ukFlagHello and thank you for giving your feedback. You placed an order with us for skis that were drilled and mounted with bindings according to your specifications. It is clearly stated on the website that we cannot take back skis that have been personalised in this manner. We were therefore unable to accept the return request you made. Thank you for your understanding. Best regards The Glisshop Team
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Ordered over 2 weeks ago and courier has still not received and therefore nothing tondeliver
Review of , following an experience of by RICHARD H.
Answer by glisshop.co.ukFlagHello and thank you for giving your feedback. Your order was shipped in two parcels and unfortunately one was lost by the carrier. We launched an investigation but sadly the carrier EVRi was not able to locate your parcel. You of course received a full refund. For your information, we are in the process of switching carrier and hope to soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. Best regards The Glisshop Team
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All good
Review of , following an experience of by PETER W.
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Very easy to use and quickly delivery. Second time using glisshop
Review of , following an experience of by LUCIA G.
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products good but shipping is relatively expensive
Review of , following an experience of by LOUIS H.
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Great ski purchase again with glisshop. Easy fast delivery to UK.
Review of , following an experience of by GRAHAM H.
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Great service, all arrived on time
Review of , following an experience of by BERKASIUK A.
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I placed an order but needed a half size bigger, so I ordered a new pair that I would be able to use whilst the other pair were bro g returned, Everyone I spoke to was more than helpful, I’m just hoping I get my money refunded for the old pair, before Christmas. But I will for sure be shopping here again,
Review of , following an experience of by CAROLINE M. *
*Pseudonymized data at the request of the author
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Great website, lots of variety. Easy to use and delivered in a timely manner can’t fault the service.
Review of , following an experience of by JAMES D.
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Excellent product, excellent price, excellent service
Review of , following an experience of by IAN H.
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The order never arrived please can you refund me thank you
Review of , following an experience of by ILONA V.
Answer by glisshop.co.ukFlagHello and thank you for leaving your feedback. Your parcel was dispatched to your address in France on 2 December and was delivered on 4 December. As you confirmed in your email of 21 December, your parcel was waiting for you in the letterbox when you arrived. We trust you are happy with the items you ordered. Best regards The Glisshop Team
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Great service!
Review of , following an experience of by MARK H.
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Great service, keenly priced, no issue with customs/taxes, best priced av bag I could find. Delivered, great product.
Review of , following an experience of by ANDREW B.
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It was a great experience. The tax refund forms arrived on time. After I approved it at the airport, the refund was made to my credit card 3 days later. The products were shipped in 1 day.
Review of , following an experience of by HAKAN D.
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I never received my delivery even after 3 weeks, have never been contacted again and they still have my money to date!
Review of , following an experience of by RORY M.
Answer by glisshop.co.ukFlagHello, Thank you for your feedback. Unfortunately one of your parcels was lost by the carrier. EVRI did originally inform us that the parcel would be delivered but eventually notified us that they could not longer locate it. We do apologise for this. You received a full refund on 17 December. Best regards The Glisshop Team
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The ski helmet is perfect and arrived quickly all wrapped well with no damage
Review of , following an experience of by GILLIAN R.
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Haven’t received my order yet it appears to be lost
Review of , following an experience of by LUCY W.
Answer by glisshop.co.ukFlagHello, Thank you for your feedback. We are extremely sorry that the parcel was lost by the carrier and we understand that you were disappointed not to receive your order. We issued a full refund on 15 January. We hope you will still consider using our services again in the future. Best regards The Glisshop Team.
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Delivery hasn’t arrived. I’ve contacted you twice and had no reply then you dare to sent me a review request. Perhaps you could speak to the delivery company and organise them to actually arrive !!
Review of , following an experience of by SARAH B.
Answer by glisshop.co.ukFlagHi and thank you for your feedback. When you wrote this review your order had not yet been delivered. You contacted us by phone on 13 December and we liaised with the courier. Your parcels were delivered on 18 December. We hope the children were happy with their skis. Best regards The Glisshop Team
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Excellent service from Glisshop. I will definitely purchase further goods from them.
Review of , following an experience of by MARK R.
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The delivery was very, very slow. 4 days after placing the order, Evri (the delivery company) still hadn’t received the goods!! And for this poor service they have the nerve to charge you £20?!?!? Oh, incidentally Glisshop - with no other delivery alternative it’s illegal to then charge for delivery ….. Just sayin’
Review of , following an experience of by BRENDAN G.
Answer by glisshop.co.ukFlagHello and thank you for taking the time to give some feedback. You placed your order on 25 November. It was shipped on 28 November, received by EVRi on the 3 December and delivered on 4 December. Unfortunately, shipping times from France to the UK can vary due to customs controls and delivery dates are therefore only estimates. The £20 shipping fee covers transport, customs and duties and represents only a fraction of what we are actually charged by the carrier. We trust you were happy with the items you ordered. Best regards The Glisshop Team
Answer by Brendan GFlagI’m glad you agree with me.
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Excellent stock selection, price and delivery. Have used Glisshop many times and always great.
Review of , following an experience of by MARTIN B.
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All good
Review of , following an experience of by RICHARD C.
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Great service and efficient delivery to the UK, love my new board can’t wait to get it on the mountain in Jan
Review of , following an experience of by ROBERT M.
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Easy to order and great updates on my delivery
Review of , following an experience of by JENNIFER R.
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excellent service & packaging; highly recommended
Review of , following an experience of by ROBIN M.
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Far from "dedicated experts", Glisshop are "apathetic novices" based on my experience. I purchased a pre-season board from Glisshop in July. I received the wrong board from Glisshop in October. I returned the board immediately using Glisshop's return process. Upon receipt of the returned board, Glisshop took over two weeks to initiate my refund which they say was made on 20 November. It wasn't according to my bank. To be honest I still don't know whether the refund was made and I won't know until my next bank statement in December. And here's the real kicker - the YES Shifter XTRM, which is the board I ordered from Glisshop back in July, "doesn't exist" in their shop. These are the words of Glisshop. Please consider my experience if you're thinking about using this company. They advertised a board that they did not stock ⚠️ Their returns process takes over a month ⚠️ and the refund process takes longer still ⚠️ Don't expect any communication from them unless you initiate it ⚠️ Glisshop as ever you have the right to reply and to make your voice heard. My best advice based on my experience would be to avoid them if possible ⛔️ If you can't avoid them, then strap in and buyer beware 🙈🙉🙊 On a positive, if you're lucky enough to be sending it on the mountains this year, I hope you have an awesome time. Stay safe and peace 🙏
Review of , following an experience of by JAMIE B.
Answer by glisshop.co.ukFlagHello and thank you for taking the time to give your feedback. We are sorry that you received the incorrect snowboard and for the inconvenience involved in having to return it. There was obviously an error on our website for which we apologise. The snowboard was collected from you by EVRi on 22 October and refunded on 20 November when it was returned to us. The money will have taken a few days to be credited to your account as we are sure you will have seen on your bank statement. As for the returns process itself, return parcels are collected at our hub in the UK and returned to us in bulk at regular intervals in the interest of keep the return shipping costs as low as possible for our customers. This can therefore take 3 to 4 weeks as is clearly stipulated in the relevant email you receive from us. Best regards The Glisshop Team
Answer by Jamie BFlagThank you for the response Glisshop team. As you know I've closed my account with you due to this, my first and last experience. I wish you every success in the future in the hope that this success is driven by real improvements. To the buyers like me who are tempted with a good deal, be advised the process was lengthy and agonising. Thankfully it's a buyer's market at the moment and a lot of retailers will match the price of a competitor if asked to do so. Glisshop prices are very competitive so you can leverage this with other retailers selling the same product very easily (and save yourself the pain). Peace 🙏
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Rejected a delivery before shipping but got told that the item was already on the way n it will be with u in 2 days but the truth was , it wasn’t at delivery depot 4 days later . Getting the refund was the worst part , it could take up to 4 weeks .
Review of , following an experience of by DANIEL S.
Answer by glisshop.co.ukFlagHello and thank you for your feedback. We are sorry that you were disappointed with your Glisshop experience. Shipments to the UK from France can take between 5 and 7 days. Your order was dispatched on 18 November and a delivery was attempted on 25 November, which you refused. When it comes to refunds, return parcels are collected at our hub in the UK and returned to us in bulk at regular intervals in the interest of keep the shipping costs as low as possible for our customers. As a result a refund can take between 3 to 4 weeks. Best regards The Glisshop Team.
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I’ve now purchased over the last few years, a lovely set of Atomic skis, ski helmet, ski goggles, ski boots, ski gloves and now Maui Jim sunglasses. Despite coming from France to the uk, they always arrive on time and in perfect condition. Glisshop is always my go to store when I decide to buy something, especially for skiing as their prices are very reasonable and have never let me down. A first class service
Review of , following an experience of by JASON A.
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Easy to deal with, good information on shipping details, costs etc. Excellent service from start to finish.
Review of , following an experience of by PAUL B.
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I've been buying equipment from blu tomato and absolute snow for years, decided to give you guys a try and can't fault the Service or product range will be returning next season.
Review of , following an experience of by EVIE Y. *
*Pseudonymized data at the request of the author
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Easy to order skis and bindings, easy to supply binding information. Communication excellent. Would use again.
Review of , following an experience of by ALEXANDER M.
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Delivery still awaited 3 weeks after order , sent 2 messages to store and received no response . Eventually phoned the store promised to chase up courier and get back 4 days later ......still waiting
Review of , following an experience of by TONY P.
Answer by glisshop.co.ukFlagHello, Thank you for taking the time to give your feedback. We are extremely sorry that the parcel was lost by the carrier and we understand that you were disappointed not to receive your order. We contacted EVRi on 26 November to open an investigation and issued a full refund on 5 December. Best regards The Glisshop Team.
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First class service
Review of , following an experience of by MIKE E.
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Delivery was great
Review of , following an experience of by TIFFANY H. *
*Pseudonymized data at the request of the author
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Excellent. Skis perfect. Mounting of binding perfect. Delivery perfect. Very happy.
Review of , following an experience of by RICHARD P.
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Good communication when phoned up to find out tracking information.
Review of , following an experience of by RYAN L. *
*Pseudonymized data at the request of the author
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Incredible service skis in perfect condition and fast delivery
Review of , following an experience of by CHLOE B.
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It’s a Christmas present so not used yet, however the service from the company was great, quick delivery and well packaged
Review of , following an experience of by RACHAEL S.
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Glisshop were really easy to deal with. They explained every step and delivered my skis/bindings undamaged, correctly adjusted and at the stated time. I would/will definitely use them again.
Review of , following an experience of by TIMOTHY W.
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Good price, fast delivery
Review of , following an experience of by KIERAN W. *
*Pseudonymized data at the request of the author
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Very happy with my order, came quickly prices were reasonable and my item was well packaged
Review of , following an experience of by STEPHANIE P. *
*Pseudonymized data at the request of the author
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Very reliable store.
Review of , following an experience of by ALENKA Š.
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Item as described. Delivery was quick too!
Review of , following an experience of by THOMAS V.
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Efficient service and good value.
Review of , following an experience of by ANDREW W.
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Aaaa
Review of , following an experience of by PHIL S.
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Skis ordered and delivered without problem - great service and price
Review of , following an experience of by FIONA F.
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perfect
Review of , following an experience of by JOHN H.
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AMAZING EASY TO FIND WHATEVER YOUR LOOKING FOR!!!!!!
Review of , following an experience of by SLADE A.
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Used many times and as usual absolutely no issues.
Review of , following an experience of by JOHN S.
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Good
Review of , following an experience of by MADS M.
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Great price, clear communication regarding delivery to the UK and just generally a great experience. Super happy with my purchase!
Review of , following an experience of by IAN J.
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Great selection of ski’s and prices better than in the UK. All inclusive of taxes too, amazing! Package with flexible option to change bindings which came fitted to our specifications. Slight delivery issue with EVRI but not fault of Glishop. Emails were answered same day. Overall, very impressed would highly recommend.
Review of , following an experience of by STEWART H.
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Excellent product Thanks to Glisshop, I could have it delivered quickly to the UK. Excellent service.
Review of , following an experience of by MARK T.
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Rossignol Ski boots
Review of , following an experience of by NIGEL A.
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Excellent service, all necessary UK duties included in the price paid and received within a few days.
Review of , following an experience of by ALLAN L.
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In general, it was fast and good service with very economical price of skis.
Review of , following an experience of by KARLIE F. *
*Pseudonymized data at the request of the author
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Lovely quality ski jacket, great communication from the company and speedy delivery. Overall very happy!
Review of , following an experience of by KAY B.
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Excellent website always the best prices and super fast shipping ! 10/10👍🏻
Review of , following an experience of by LUKE WILLIAM W.
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Great price. Prompt delivery.
Review of , following an experience of by SARAH H.
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Skis set up perfectly, fast dispatch, great value for money
Review of , following an experience of by JENNIFER W.
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Website easy to use, delivery time as expected, and would use again/recommend to others.
Review of , following an experience of by REBECCA S.
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Poor. Delivery three months late.
Review of , following an experience of by CRAIG L.
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Great sunglasses
Review of , following an experience of by ADRIAN L.
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Great service and competitive prices.
Review of , following an experience of by DAVID C.
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Bought as a gift for my husband, so can't comment on the skiing goggles themselves. However, the convenience and speed of shopping with Glissop was brilliant thank-you.
Review of , following an experience of by JENNIFER B.
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Excellent product, service, delivery.
Review of , following an experience of by THOMAS STOKHOLM J.
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Excellent price and fitting service...exactly as ordered and delivered even earlier than originally suggested.
Review of , following an experience of by TERRY C.
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Bought from the UK. Was slightly worried about import fees/vat but didn't have to pay a penny extra (just like Glisshop said). Great price and prompt delivery. Recommended.
Review of , following an experience of by FEAR P.
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Great website with very good prices on all ski clothes. Sadly I’m returning both jacket and trousers as sizes are too small.
Review of , following an experience of by LISA S.
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Great service as always from Glisshop
Review of , following an experience of by MARTIN S.
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Excellent with everything. Good selection of products at good prices and speedy delivery.
Review of , following an experience of by DAVID M.
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Awful service. The delivery details were not filled completely and therefore I was not able to received the delivery since the address provided is to a warehouse place and if not filled correctly it would not arrive to the proper receiver. I missed the terms by not obtaining the parcel on time. VERY DISSAPOINTED, I would not recommend your store. THE RECEIVER DETAILS MUST BE ALWAYS FILLED AS PROVIDED.
Review of , following an experience of by KRISTINA B.
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I was worried about ordering from France and limited reviews - products all arrived as described and look great. Arrived in the time they said they would or maybe a bit quicker. I haven’t needed to return anything so can’t comment on this
Review of , following an experience of by LAURA D.
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Excellent service and unbeatable price.
Review of , following an experience of by STEPHEN S.
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Great prices great product
Review of , following an experience of by PAUL A.
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Great experience from Glissop. The item arrived in good time and Glissop provided good communication with regards to the delivery. There were no issues with delivery to the UK and I would definitely use them again as their prices are very good.
Review of , following an experience of by LUKE D.
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Great service from ordering. Fast delivery and absolutely love the boots. They are the most comfortable boots I’ve ever had. Walked 8 miles straight off and just felt like having gloves on my feet. Thank you
Review of , following an experience of by PAM H.
Reviews displayed in chronological order