Customer reviews for glisshop.co.uk

Customer reviews

• 5 / 5

  

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  Excellent service. Very easy to order and fast.

  Review of 16/02/2025, following an experience of 04/12/2024 by ANNA U.

• 5 / 5

  

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  Great service, worked around my timelines for production of the product.

  Review of 16/02/2025, following an experience of 03/11/2024 by SIMON B.

• 5 / 5

  

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  Excellent value for money,

  Review of 16/02/2025, following an experience of 04/12/2024 by GARY B.

• 5 / 5

  

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  Excellent service thank you. Prompt delivery and my future daughter in law was delighted with her new ski poles.

  Review of 15/02/2025, following an experience of 28/11/2024 by SARAH J.

• 5 / 5

  

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  very good price, incredible quality, great service

  Review of 15/02/2025, following an experience of 29/11/2024 by BABIS D.

• 2 / 5

  

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  Address was not complete and no response to my notification

  Review of 15/02/2025, following an experience of 30/11/2024 by LEON S.

  Answer by glisshop.co.uk

  

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  Hello, Thank you for your feedback. When you placed your order, the house number was omitted from the delivery address. We received your email relating to this on 5 December two days after your parcel had been dispatched. However, due to the high volume of orders between Black Friday and Christmas, we did not process your request until 10 December when we responded asking for confirmation that you had received your parcel on 7 December as indicated in the tracking link. As we have not heard back from you, we trust that everything was in order. Best regards The Glisshop Team

• 5 / 5

  

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  Snowboard arrived quickly well packaged and a great price.

  Review of 15/02/2025, following an experience of 02/12/2024 by ALEC L.

• 5 / 5

  

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  Really like the products, very efficient on the website. The only negative thing was the courier that you use for the UK… I would recommend using a better courier, as I’m sure they are the blame for some of the bad reviews.

  Review of 14/02/2025, following an experience of 14/01/2025 by JAMES W.

• 5 / 5

  

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  goood

  Review of 14/02/2025, following an experience of 15/01/2025 by AGNESE V.

• 5 / 5

  

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  Great service and delivery, I was worried about the mounting of bindings but they were accurate and well mounted marker Griffon at the correct setting I specified.

  Review of 14/02/2025, following an experience of 14/01/2025 by CHRIS G.

• 5 / 5

  

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  Easy ordering & prompt efficient delivery.

  Review of 14/02/2025, following an experience of 15/01/2025 by ANNE H.

• 5 / 5

  

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  Everything is great; I highly recommend it!

  Review of 14/02/2025, following an experience of 14/01/2025 by ROMAN W.

• 1 / 5

  

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  Terribile customer service. I am trying to arrange a return and it has not been possible to communicate with the shop. Introed email, phone, online chat bot..

  Review of 14/02/2025, following an experience of 12/01/2025 by PIETRO B.

• 5 / 5

  

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  As always, a really seamless process to buy ski gear from Glisshop. Order arrived quickly and was a great price. Can’t wait to use my new skis!!

  Review of 14/02/2025, following an experience of 12/01/2025 by STEPHEN G.

• 5 / 5

  

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  Arrived fast and in perfect condition can't ask for better.......

  Review of 12/02/2025, following an experience of 12/01/2025 by CRAIG T.

• 5 / 5

  

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  Great products and great prices. Delivery price was fair and delivery prompt. I can imagine returns could be tricky due to Brexit but haven’t had to worry about that so far. Very happy with my order and my experience using Glissshop and will definitely consider using in the future.

  Review of 12/02/2025, following an experience of 05/01/2025 by MARTIN R.

• 5 / 5

  

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  Excellent service. Thanks

  Review of 12/02/2025, following an experience of 11/01/2025 by PETER L.

• 4 / 5

  

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  Great stock but charges for celery to UK are way too much.

  Review of 12/02/2025, following an experience of 11/01/2025 by HOWARD P.

• 5 / 5

  

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  have great reviews on snow board product. they have the best website for product comparatives and very good value and post order, quick delivery . Fantastic. rgds Brendan (my purchase was a new snowboard. Retired my old Palmer honey comb for latest one. thxs Glisshop).

  Review of 12/02/2025, following an experience of 11/01/2025 by BRENDAN M.

• 5 / 5

  

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  Good price from Glisshop. Easy ordering process and tracking was provided. It would have been costly to return the product but I did not need to do that. £20 for delivery to the UK + £20 return if needed.

  Review of 12/02/2025, following an experience of 21/11/2024 by ANTONY W.

• 5 / 5

  

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  Excellent communication with the Glisshop staff about a query. Easy purchase and quick delivery, would recommend 100%

  Review of 12/02/2025, following an experience of 10/01/2025 by JAY C.

• 5 / 5

  

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  Great all round service.

  Review of 12/02/2025, following an experience of 08/01/2025 by BRIAN H.

• 5 / 5

  

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  Great service and delivery

  Review of 12/02/2025, following an experience of 24/11/2024 by MARK G.

• 1 / 5

  

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  Order dissappeared into Evri for two weeks, no update on delivery. No response from glisshop after raiding the issue.

  Review of 12/02/2025, following an experience of 07/01/2025 by MATTHEW C.

  Answer by glisshop.co.uk

  

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  Hello, Thank you for your feedback. We are extremely sorry that your parcel was lost by the carrier. We contacted Evri following your email on 28 January and your order was refunded on 5 February. We are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. Best regards The Glisshop Team

• 5 / 5

  

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  The ability to call and get advice over the phone meant that I had a level of shopping at Glisshop I have only ever experienced at brick and mortar shops. The ability to have my bindings mounted was invaluable- and they were set perfectly. I would recommend Glisshop over and over again.

  Review of 12/02/2025, following an experience of 08/01/2025 by LYDIA I.

• 5 / 5

  

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  Received in time. Good price.

  Review of 12/02/2025, following an experience of 11/01/2025 by GUNTARS Z.

• 5 / 5

  

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  Very professional. Wide range of products, greatly kind and fast customer service. Thank you

  Review of 12/02/2025, following an experience of 08/01/2025 by HENRY C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent, everything was as expected!

  Review of 08/02/2025, following an experience of 11/01/2025 by BABAK S.

• 5 / 5

  

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  Have ordered a few things from Glisshop and have always found them to be great to deal with, fast delivery and at a competitive price. Highly recommended

  Review of 08/02/2025, following an experience of 22/11/2024 by MIKE T.

• 1 / 5

  

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  This is a terrible service, I regret I trusted this company. I ordered the whole ski touring equipment that meant to be delivered 2 weeks ago. Instead there is no update on the delivery from Evri at all. This is an absolute joke. I will probably cancel the order.

  Review of 08/02/2025, following an experience of 03/01/2025 by AMELIA T. *

  *Pseudonymized data at the request of the author

  Answer by glisshop.co.uk

  

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  Hello and thank you for leaving your feedback. We sincerely apologize for the inconvenience caused by your lost parcel. Your order was dispatched on 10 January and was unfortunately lost by the carrier. We launched an investigation but sadly the carrier EVRi was unable to locate your parcel. You received a full refund on 31 January. For your information, we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. Best regards The Glisshop Team

• 5 / 5

  

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  Really good store, has everything you need. Excellent communication with couriers too.

  Review of 08/02/2025, following an experience of 24/11/2024 by OLENA M.

• 5 / 5

  

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  Excellent service

  Review of 08/02/2025, following an experience of 06/01/2025 by SIMON E.

• 5 / 5

  

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  Binding set up was perfect

  Review of 08/02/2025, following an experience of 21/11/2024 by GEORGIA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Reliable, flexible, friendly

  Review of 08/02/2025, following an experience of 13/11/2024 by TOMI H.

• 5 / 5

  

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  Absolutely brilliant service skis arrived swiftly and look fabulous very pleased have passed details onto several friends who intend to order … superb price too … thank you 🙏

  Review of 05/02/2025, following an experience of 05/01/2025 by JANINE S.

• 5 / 5

  

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  Good delivery in Finland

  Review of 05/02/2025, following an experience of 06/01/2025 by TOMI G.

• 5 / 5

  

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  Very good service and great customer care 👍

  Review of 05/02/2025, following an experience of 02/01/2025 by DAVID S.

• 5 / 5

  

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  Excellent communication throughout with an excellent product at a very competitive price.

  Review of 05/02/2025, following an experience of 04/01/2025 by MARK B.

• 5 / 5

  

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  Fast, efficient service.

  Review of 05/02/2025, following an experience of 06/01/2025 by JANE M.

• 5 / 5

  

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  Good.

  Review of 05/02/2025, following an experience of 06/01/2025 by TONY D.

• 5 / 5

  

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  Excellent service

  Review of 05/02/2025, following an experience of 09/01/2025 by LAURA B.

• 5 / 5

  

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  Great service and product as described.

  Review of 05/02/2025, following an experience of 30/12/2024 by LEE B.

• 4 / 5

  

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  Great product at a good price. Delivery was quick and efficient. My only issue was a Glissshop emptoyee assured me on the phone that delivery would be delayed a few days until I returned to the UK from holiday. When I returned the products were outside my house and could easily have been stolen.

  Review of 05/02/2025, following an experience of 31/12/2024 by IAN C.

• 1 / 5

  

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  Order took a month to come, very limited communication and no apology really.

  Review of 05/02/2025, following an experience of 20/12/2024 by PETER W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent product, excellent price. Quick delivery. Very happy.

  Review of 05/02/2025, following an experience of 27/12/2024 by MARK W.

• 5 / 5

  

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  Very good price and service

  Review of 05/02/2025, following an experience of 31/12/2024 by JAMES S.

• 5 / 5

  

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  Brilliant service, very happy

  Review of 05/02/2025, following an experience of 31/12/2024 by MATTHEW J.

• 5 / 5

  

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  Skis arrived well packaged and in perfect condition. pretty quick delivery.

  Review of 05/02/2025, following an experience of 31/12/2024 by DAVID B.

• 5 / 5

  

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  Love Glisshop, easy to use , friendly customer service and lots of kit to choose from. Ease of payment and quick delivery make this a definite go to for my next purchases.

  Review of 05/02/2025, following an experience of 30/12/2024 by SIMON H.

• 5 / 5

  

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  Can’t wait to get it on my back.

  Review of 05/02/2025, following an experience of 02/01/2025 by DAVE C.

• 5 / 5

  

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  Once again glisshop fulfilled my order in style, very effective, efficient and in time as always, through the years I have bought a few different equipments through this store and as far as the store goes it's been always pleasant.

  Review of 04/02/2025, following an experience of 03/01/2025 by HAMID E.

• 5 / 5

  

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  Great prices & service

  Review of 04/02/2025, following an experience of 20/11/2024 by ANDREW R.

• 5 / 5

  

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  This is our second purchase from Glisshop - excellent quality and very reasonable prices.

  Review of 04/02/2025, following an experience of 26/12/2024 by STANISLAVA G.

• 2 / 5

  

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  Very disappointed again with the transit time, why have a delivery date advised when you place an order only for it to be miles off, this is the 2nd time I've had delayed deliveries, will not be using again unfortunately.

  Review of 04/02/2025, following an experience of 03/01/2025 by JAMES S.

• 1 / 5

  

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  Initially service was good. 2 pairs of ski boots arrived in good time for a fair price. However, the return has turned into a nightmare. Returned items 5 weeks ago. Still showing on EVRI as in progress. I am still awaiting my refund. UK help line doesn't connect and no one at Glisshop is answering my emails.

  Review of 04/02/2025, following an experience of 16/11/2024 by STEPHEN R.

• 4 / 5

  

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  Very good service

  Review of 04/02/2025, following an experience of 01/01/2025 by BOROWSKI L.

• 5 / 5

  

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  Excellent service, speedy delivery. No problem with returning item or reordering Highly recommended and will be using again in the near future

  Review of 04/02/2025, following an experience of 20/11/2024 by HUGH C.

• 1 / 5

  

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  Initially service was good. 2 pairs of ski boots arrived in good time for a fair price. However, the return has turned into a nightmare. Returned items 5 weeks ago. Still showing on EVRI as in progress. I am still awaiting my refund. UK help line doesn't connect and no one at Glisshop is answering my emails.

  Review of 04/02/2025, following an experience of 08/11/2024 by STEPHEN R.

• 5 / 5

  

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  Very helpful and responding staff!

  Review of 04/02/2025, following an experience of 02/01/2025 by ELLIOT B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My initial search was through glisshop.co.uk, but shipping costs to Ireland were high. I bought through the glisshop France webpage and shipping was only €10. Other than shipping all was 100%. Would recommend glisshop.com

  Review of 31/01/2025, following an experience of 31/12/2024 by KARL B.

• 5 / 5

  

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  Very easy to navigate the on-line shop. Order arrived on time. Would recommend.

  Review of 31/01/2025, following an experience of 29/12/2024 by JENNI S.

• 5 / 5

  

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  Thanks

  Review of 31/01/2025, following an experience of 29/12/2024 by MARK R.

• 5 / 5

  

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  Highly Recommend really easy to order and work with even when I made a mistake they helped me fix it quickly and effectively

  Review of 31/01/2025, following an experience of 08/11/2024 by OSBORNE S.

• 1 / 5

  

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  1/2 the order came then had a week trying to track the board down with no response from delivery company After a week of trying with delivery company and Glisshop I said to cancel the order as we are going on the ski trip that the board was ment to be hear for my son Told delivery people dates of holiday and glisshop dates , Apparently now they are saying board was left out on a main road with no one that’s signed for it !! There’s no sign of the board , I’m currently waiting for a refund It’s more the delivery company than glisshop But I’m the one that’s paid for a product that never came

  Review of 31/01/2025, following an experience of 16/12/2024 by CHRISTIAN B.

• 1 / 5

  

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  I returned my parcel using Evri (your nominated courier) on 21.11.24. Since then I have numerous conversations with Glisshop, Evri and GFC your UK warehouse. I have confirmation from Evri that the parcel has been delivered to your GFC warehouse, but not returned to Glisshop. Thus far this return is in its 9th week, with me having a very large PayPal amount outstanding. I have spent hours getting paperwork from Evri, GFC, and spoken with 4 people from Glisshop (and correspondence) since the 21/11/24. I have received help from GFC and Evri, but nothing tangible from Glisshop HQ. I can't understand why your HQ can't speak with GFC and get some resolution. A very unhappy customer that just followed the procedure from Evri, when they emailed the day after I received the package to say 'if I wanted to return, this is what I do'. Please help to resolve this outstanding refund.

  Review of 30/01/2025, following an experience of 08/11/2024 by YVONNE R.

  Answer by glisshop.co.uk

  

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  Hello and thank you for taking the time to leave your feedback. We apologise for the problem you experienced in returning a product to us. Unfortunately you did not follow the return procedure which involves making a return request online in your customer account and using the return delivery label we provide. We understand that the message you received from EVRi may have been misleading, and we appreciate that this was not your fault. However, as you sent the parcel back using your own label, your parcel was not identified as being a return to our company. This led to a lengthy investigation to locate your parcel, but we’re glad to confirm that your refund was processed on January 17. Thank you for your understanding. The Glisshop Team

  Answer by Yvonne R

  

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  I appreciate you leaving this feedback. The message from Evri was confusing as it came the day after my jacket was delivered saying "if you want to return, Evri can do this for you". Be assured, to avoid a lengthy delay, I would have used you at Glissop first. I would suggest that Evri change their words to meet your needs. My refund has now been received.

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• 5 / 5

  

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  Great product quality and customer service

  Review of 27/01/2025, following an experience of 23/12/2024 by MARTIN B.

• 5 / 5

  

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  Order is coming from France so make sure you factor that in to delivery time! But the Products I ordered were Awesome and delivered safe with all specified bits! I would use Glishop again

  Review of 27/01/2025, following an experience of 14/12/2024 by DANIEL T.

• 5 / 5

  

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  Always good service & quickly delivered

  Review of 27/01/2025, following an experience of 10/11/2024 by MARK R.

• 5 / 5

  

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  Excellent price, prompt shipping to the UK including all taxes and duty. They even delivered it a week early over the Xmas period. Everything was well packaged and in perfect condition on arrival. Would 100% by from glisshop again.

  Review of 27/01/2025, following an experience of 24/12/2024 by WILLIAM U.

• 5 / 5

  

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  Nopea toimitus. Kaikki sujui hienosti

  Review of 27/01/2025, following an experience of 14/11/2024 by MINNA L.

• 1 / 5

  

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  Original order canceled by shop after first instalment was paid, they informed me and told me to place new order and pay in full and initial payment would be refunded, second payment was still taken and no refund for either payment yet, contacted them and told them, they said refund will be issued, this was weeks ago

  Review of 27/01/2025, following an experience of 13/11/2024 by JOLYON H.

• 5 / 5

  

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  Super speed delivery to the UK

  Review of 27/01/2025, following an experience of 24/12/2024 by JAMES B.

• 5 / 5

  

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  Banging cheers lads

  Review of 27/01/2025, following an experience of 12/11/2024 by HARRISON F.

• 1 / 5

  

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  Ordered two helmets and returned one. No refund, no reply to email.

  Review of 25/01/2025, following an experience of 14/11/2024 by CAROLINE B.

• 5 / 5

  

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  Friendly and easy to navigate with tons of products

  Review of 21/01/2025, following an experience of 24/12/2024 by MARCO S.

• 5 / 5

  

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  Great skis and great service with delivery as expected.

  Review of 21/01/2025, following an experience of 22/12/2024 by JENN T.

• 5 / 5

  

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  Excellent

  Review of 21/01/2025, following an experience of 25/12/2024 by SARAH S.

• 5 / 5

  

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  Great communication and swift dispatch 👍

  Review of 21/01/2025, following an experience of 21/12/2024 by STEVEN O.

• 5 / 5

  

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  Excellent company to deal with.

  Review of 21/01/2025, following an experience of 29/10/2024 by TRACEY B.

• 1 / 5

  

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  Still haven’t received it . The problem as usual is Evri delivery service

  Review of 21/01/2025, following an experience of 22/12/2024 by HARRISON M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Friendly and efficient.

  Review of 16/01/2025, following an experience of 29/11/2024 by NICHOLAS T.

• 5 / 5

  

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  Had a wonderful experience with Glisshop- the customer service I received was fantastic. I accidentally ordered the wrong size, and the customer service team were so helpful with cancelling me order, calling me to give me updates throughout the day and I got a swift refund. I have reordered the correct size and the product I ordered was perfect.

  Review of 16/01/2025, following an experience of 29/11/2024 by MOLLIE S.

• 4 / 5

  

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  The order was managed really well and very easy to deal with. Unfortunately the delivery company used were not very reliable . Thy had it for over a week before they delivered it.

  Review of 16/01/2025, following an experience of 08/12/2024 by IAN R.

• 3 / 5

  

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  Tried to cancel a few hours after I ordered but was told it had already been processed Then took over 3 weeks to deliver way past date I needed the goggles

  Review of 16/01/2025, following an experience of 19/12/2024 by CHRIS C.

• 5 / 5

  

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  Very pleased with customer service, delivery, website. Boots fit but waiting for snow to try them out!

  Review of 16/01/2025, following an experience of 18/12/2024 by ELIZABETH L.

• 5 / 5

  

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  Great service, thank you.

  Review of 16/01/2025, following an experience of 20/12/2024 by SIMON H.

• 3 / 5

  

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  Postage is expensive and took nearly 2 weeks to arrive. Happy with the products and website was good but the long delivery time was disappointing.

  Review of 16/01/2025, following an experience of 16/12/2024 by LLOYD R.

• 5 / 5

  

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  Great price, quick delivery.

  Review of 16/01/2025, following an experience of 03/11/2024 by ISMINA H.

• 1 / 5

  

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  Using Evri as courier was a disaster, they managed to loose my skis for two weeks with no communication.

  Review of 16/01/2025, following an experience of 28/11/2024 by STEPHEN C.

  Answer by glisshop.co.uk

  

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  Hello, Thank your for taking the time to leave your feedback. We're really sorry to hear about your experience with the delivery. We understand how frustrating that must have been, and apologise for any lack of communication on our part. The period between Black Friday and Christmas is extremely busy and it is more difficult for us to give updates when we have no information from the carrier. We are very glad that your skis were finally delivered. We are in the process of switching carrier and hope to soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. Best regards The Glisshop Team

• 4 / 5

  

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  Wwww

  Review of 16/01/2025, following an experience of 17/12/2024 by GARETH P.

• 5 / 5

  

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  Ski's came fast and I also had new bindings fitted that were spot with the dimensions of boot etc i gave them. Good price and good service so i would definatly use again.

  Review of 16/01/2025, following an experience of 22/10/2024 by ANDREW M.

• 3 / 5

  

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  Processing and dispatch of order was very slow

  Review of 09/01/2025, following an experience of 10/12/2024 by GARETH P.

• 5 / 5

  

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  Just what I expected.

  Review of 09/01/2025, following an experience of 17/12/2024 by JANET M.

• 5 / 5

  

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  Really vreat shop

  Review of 09/01/2025, following an experience of 05/12/2024 by SEVŠEK A.

• 5 / 5

  

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  Very good

  Review of 09/01/2025, following an experience of 11/12/2024 by JENNIFER O.

• 5 / 5

  

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  Perfect as normal 👍

  Review of 09/01/2025, following an experience of 10/12/2024 by PAUL D.

• 5 / 5

  

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  Ordered fro the UK and this was super easy and delivered quickly and would deal with again

  Review of 09/01/2025, following an experience of 10/12/2024 by ANDY D.

• 5 / 5

  

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  OK :)

  Review of 09/01/2025, following an experience of 09/12/2024 by GABIJA J.

• 3 / 5

  

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  Products did not arrive at Evri and now told they are out of stock, so can’t send me a replacement - fortunately found a UK stockist!!! Lady on phone was v helpful tho

  Review of 09/01/2025, following an experience of 12/12/2024 by TERESA H.

• 5 / 5

  

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  Great place to find what we needed, updated and informative throughout and arrived on time and in good order. Will purchase again in the future. Happy with the boots we bought, wives first ski boot to last a long time.

  Review of 09/01/2025, following an experience of 13/12/2024 by IAN W.

Reviews displayed in chronological order