Customer reviews for glisshop.co.uk

Customer reviews

• 5 / 5

  

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  Skis arrived on time and set-up perfect fit for my existing ski boots.

  Review of 07/03/2025, following an experience of 07/02/2025 by MATTHEW E.

• 5 / 5

  

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  Great service

  Review of 07/03/2025, following an experience of 08/02/2025 by HELEN H.

• 5 / 5

  

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  Fast, efficient and very professional. The parcel arrived literally in a few days. The purchase at Glisshop encouraged me to visit their website, which is intuitive and easy to use. It's good to browse the offers ;) Thank you and best regards, Robert

  Review of 07/03/2025, following an experience of 10/02/2025 by ROBERT K.

• 5 / 5

  

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  It was so easy to order my new helmet, t by e delivery was really quick, I ordered too small, then re-ordered a bigger size with no problem whatsoever, the customer service was second to none

  Review of 07/03/2025, following an experience of 07/02/2025 by EVANS D.

• 5 / 5

  

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  Good service, helpful customer support when checking ETA.

  Review of 07/03/2025, following an experience of 11/02/2025 by TOM C.

• 5 / 5

  

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  Delivered on time in line with communications. Goods arrived quicker than I was expecting

  Review of 07/03/2025, following an experience of 09/02/2025 by RICHARD S.

• 5 / 5

  

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  Delivered my skis safe and sound! No problems

  Review of 07/03/2025, following an experience of 08/02/2025 by ROB J.

• 5 / 5

  

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  Easy to place the order for a set of Rossignol Forza 60 skis, excellent price compared to UK shops delivered in just over a week, really pleased.

  Review of 07/03/2025, following an experience of 11/02/2025 by ANDREW S.

• 5 / 5

  

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  Great service and price for the product. The skis were delivered on time, with new bindings mounted and set correctly for my boots. Couldn’t ask for more!

  Review of 07/03/2025, following an experience of 07/02/2025 by GEOFF M.

• 5 / 5

  

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  Excellent service

  Review of 07/03/2025, following an experience of 06/02/2025 by COLETTE G.

• 5 / 5

  

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  The service and support from the team were first class. Spoke with a ski technician to make sure the skis were set up as required.

  Review of 07/03/2025, following an experience of 31/01/2025 by PHIL T.

• 4 / 5

  

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  Very good prices and good delivery service.

  Review of 07/03/2025, following an experience of 06/02/2025 by PAUL H.

• 5 / 5

  

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  Great website, good pricing, fast excellent shipping..

  Review of 07/03/2025, following an experience of 04/02/2025 by RAMON L.

• 5 / 5

  

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  Great company to deal with, straightforward website, telephone support very helpful and easy to access.

  Review of 07/03/2025, following an experience of 16/01/2025 by DODDS S.

• 1 / 5

  

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  Courier missed first delivery then left in an unsafe place. Customer service gave bad advice on the phone on how long it would take and in the end it turned up after I had already left for my ski trip. Customer service didn't do a lot to help after the fact, after promising a 'gesture of apology' I never received anything

  Review of 07/03/2025, following an experience of 19/12/2024 by ALEX W.

  Answer by glisshop.co.uk

  

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  Hello, Thank you for your feedback. You placed an order with us on 20 December but did not indicate the length of your ski boots in the mounting form. We contacted you by email the same day and you responded on 26 December with the measurements, only to the ask us to block the order as you were not sure you wanted to go ahead. You finally confirmed that you wanted the order on 3 January and your skis were dispatched with the next shipment to the UK, which was on 7 January. The fact that the skis arrived too late for your trip was therefore largely due to your delay in responding. The skis were delivered on 14 January by EVRi. We agree that they were left in an unsafe place for which we apologise and were happy that you found your parcel. We would like you to know that we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. Best regards The Glisshop Team

• 4 / 5

  

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  Sizing for the helmet was wrong , I measured my head as per the website instructions but the helmet was way too small (57 cms head size, needed a large). Not the shops fault.

  Review of 07/03/2025, following an experience of 04/02/2025 by RICHARD C.

• 5 / 5

  

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  I ordered the wrong lens for my googles. Return and refund was handled exceptionally well. Will use glisshop again purley based on this experience alone.

  Review of 07/03/2025, following an experience of 27/12/2024 by ALEX G.

• 3 / 5

  

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  Glisshop part 5 star. Evri delivery 1 star. Despite my very well priced order being dispatched soon after I ordered, Evri sat with the parcel for 4 weeks, failing to respond or deliver. Only though Glisshops help and constant chasing did I manage to receive my order 1 day before I went away! Unfortunately, now I know they use Evri, I won't be ordering again. Too many lost or missing parcels and non existent customer service, Evri have ruined another brand..I don't know why companies insist on using this courier, a slight reduction in price surely doesn't compensate for all.the lost customers.

  Review of 07/03/2025, following an experience of 24/12/2024 by CALLUM G.

  Answer by glisshop.co.uk

  

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  Hello and thank you for taking the time to leave your feedback. We greatly value the fact that you gave Glisshop a 5-star rating. As for the poor delivery experience, we would like you to know that we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. We hope that you will consider ordering from us again in the future. Best regards The Glisshop Team

• 5 / 5

  

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  Very easy site to navigate with some of the best prices out there . Excellent service, I ordered a Jones Frontier 156 on Monday evening, it was despatched first thing Tuesday morning and I received it Friday lunchtime of that same week. Very well protected and packaged. The board looks and feels absolutely amazing, I've hot waxed it and it's ready to Rock . Gained a customer thank you 😁

  Review of 04/03/2025, following an experience of 04/02/2025 by ENRICO S.

• 5 / 5

  

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  Excellent service and product!

  Review of 04/03/2025, following an experience of 04/02/2025 by JAMIE M.

• 5 / 5

  

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  The website was informative and easy to use

  Review of 04/03/2025, following an experience of 04/02/2025 by JOANNA W.

• 5 / 5

  

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  Very pleasent shopping experience and also got fast response to my questions in the support chat.

  Review of 04/03/2025, following an experience of 03/02/2025 by EEMELI L.

• 5 / 5

  

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  Easy to use, flexible website. Prompt service, answering of query and delivery. Thanks

  Review of 04/03/2025, following an experience of 31/01/2025 by ROGER M.

• 5 / 5

  

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  Excellent price and very fast delivery. Will use again.

  Review of 04/03/2025, following an experience of 03/02/2025 by GARAETH D.

• 5 / 5

  

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  Great service

  Review of 04/03/2025, following an experience of 31/01/2025 by JAMES P.

• 5 / 5

  

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  Excellent service … would recommend

  Review of 04/03/2025, following an experience of 03/02/2025 by COLM B.

• 5 / 5

  

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  Amazing product and excellent service thanks

  Review of 04/03/2025, following an experience of 05/02/2025 by DAVID A.

• 5 / 5

  

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  Easy website navigation and purchase experience. Quicker than expected delivery and excellent price. The snowboard 🏂 I chose was considerably cheaper from Glisshop.

  Review of 04/03/2025, following an experience of 02/02/2025 by LEE M.

• 5 / 5

  

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  I bought a ski jacket, which arrived exactly when it was due to. And I absolutely love it!

  Review of 04/03/2025, following an experience of 31/01/2025 by SARAH C.

• 5 / 5

  

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  Helmet very competitively priced, packed well and delivered promptly from France to UK

  Review of 04/03/2025, following an experience of 02/02/2025 by BODEY W.

• 4 / 5

  

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  Fast delivery, great price on skis. Perhaps a little more protective packing in the box would have made it perfect but very pleased overall

  Review of 04/03/2025, following an experience of 31/01/2025 by STEVE S.

• 5 / 5

  

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  Purchase arrived promptly, well packaged and exactly as described. Happy shopper.

  Review of 04/03/2025, following an experience of 02/02/2025 by SARAH R.

• 5 / 5

  

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  Good skis at a fair price and delivered properly

  Review of 04/03/2025, following an experience of 01/02/2025 by ANDREW B.

• 4 / 5

  

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  Everything was fine, would be nice to have more delivery service choice, especially since there is only evri for the uk

  Review of 04/03/2025, following an experience of 31/01/2025 by JOSHUA M.

• 5 / 5

  

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  Have used before always found Glisshop excellent.

  Review of 04/03/2025, following an experience of 03/02/2025 by DAVE H.

• 5 / 5

  

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  Great online shop and quick delivery. Really pleased with price paid and would use again.

  Review of 04/03/2025, following an experience of 02/02/2025 by TIMOTHY H.

• 5 / 5

  

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  We have used Glisshop before and remain highly impressed with the service - we really cannot fault their process, both from the information available about the products they sell, through to order receipt and delivery - very smooth operators.

  Review of 04/03/2025, following an experience of 01/02/2025 by MALCOLM H.

• 5 / 5

  

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  Easy to use website. I liked the fact that everything appeared transparent regarding delivery, delivery costs and speed of delivery from France to north west Scotland in one week. Also supplied with updates regarding the order and delivery.

  Review of 04/03/2025, following an experience of 02/02/2025 by JOHN D.

• 5 / 5

  

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  Great selection of products. Very easy to place an order and quick delivery to the UK.

  Review of 04/03/2025, following an experience of 30/01/2025 by NADINE T.

• 5 / 5

  

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  Easy ordering process

  Review of 04/03/2025, following an experience of 01/02/2025 by NIGEL W.

• 5 / 5

  

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  great prices. Quick delivery!

  Review of 04/03/2025, following an experience of 31/01/2025 by GIOVANNI S.

• 5 / 5

  

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  Excellent service. Great price skis. Delivered quickly to the UK.

  Review of 04/03/2025, following an experience of 02/02/2025 by KERRY P.

• 2 / 5

  

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  I am writing this partial review one month after placing my order. Glisshop seem to be a good company with good products and good prices. Unfortunately the courier that they are using for the UK "Evri" are NOT good. I ordered Ski boots and poles for my son because the boots that his brothers had been using for many years got broken when we went skiing on a snowy day in England. I expected the delivery to take 1 week as that is what the website said. After about a week an order was scheduled for delivery and we got a message to say it had been delivered and a photo of a box sitting in what looked like the back of a van. We had not had any delivery. There was also a message saying that they had got our package and were sending it back to the vendor. When I enquired with the courier (via a voicemail service) I eventually got a "we are investigating this" message. I then called Glisshop and got through to a very helpful person who was able to tell me that one package had actually been sent back but one was due to be delivered. Unfortunately there was nothing Glisshop could do to prevent the courier from sending the package back. I was offered the chance to have a replacement sent out from Glisshop for the item that was being sent back, but unfortunately they did not have one in the correct size (until the one I had ordered got back to them). I kept leaving messages with the courier (this time about both parts of the order) and eventually (perhaps 2 weeks after ordering) I got the poles delivered. I am still waiting for the boots (1 month after ordering) and since the boots are the part that we really needed we are not able to use the poles without the boots. I am expecting a call from Glisshop (scheduled for 1 month after I called them) to discuss getting the other part of their order to me. Then I will know where I am at with my order. I do hope that Glisshop are able to get better service from their courier in future. Or perhaps they will find another courier who will do a proper job. If I were placing an order in future I would phone Glisshop first to see if they now had a decent courier.

  Review of 04/03/2025, following an experience of 15/01/2025 by PETER T.

  Answer by glisshop.co.uk

  

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  Hello and thank you for your feedback. We are extremely sorry for the poor delivery experience. You placed your order on 15 January and it was dispatched on 16 January. EVRi received it on 20 January. Unfortunately the delivery of the first parcel was delayed by EVRi due to its size and the second was sent back to us without explanation for which we apologise and the item was refunded. We would like you to know that we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. We hope that you will consider ordering from us again in the future. Best regards The Glisshop Team

• 5 / 5

  

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  Great service - competitive pricing, great personal service and advice plus great delivery. Perfect experience. Thanks

  Review of 20/02/2025, following an experience of 28/01/2025 by SCOTT W.

• 5 / 5

  

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  I have a real problem since Brexit of accessing size 37 Asolo mountaineering boots . This is my third pair but I was really pleased with the quick turnaround and no issues with duties which I was worried about. I would recommend Glossop if you unable to get equipment in the Uk

  Review of 20/02/2025, following an experience of 27/01/2025 by KAREN H.

• 5 / 5

  

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  Easy to order and delivered within a week to the UK.

  Review of 20/02/2025, following an experience of 29/01/2025 by MARK J.

• 5 / 5

  

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  Easy to use site, secure payment. Order through to delivery very good.

  Review of 20/02/2025, following an experience of 26/01/2025 by CAROL I.

• 5 / 5

  

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  Great service! Brilliant prices, easy to navigate website and speedy delivery. I’d highly recommend, thanks guys!

  Review of 20/02/2025, following an experience of 23/01/2025 by NICHOLAS W.

• 5 / 5

  

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  My order was dealt with very efficiently, and received within the week. Very satisfied, so thank you.

  Review of 20/02/2025, following an experience of 29/01/2025 by MALCOLM B.

• 5 / 5

  

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  Great service. Very easy to deal with and qiuck processing my returned item. Only returned due to size.

  Review of 20/02/2025, following an experience of 26/01/2025 by CHARLES L.

• 5 / 5

  

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  Great service price & product. Excellent customer communicatiom

  Review of 20/02/2025, following an experience of 26/01/2025 by SAM P.

• 3 / 5

  

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  I ordered the volkl racetiger sl 13s and you sent the 12s. Due to my holiday being in 3 days there is no time to fix it. So will just have to live with the bigger ski radius.

  Review of 20/02/2025, following an experience of 26/01/2025 by HENRY T.

  Answer by glisshop.co.uk

  

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  Hello and thank for you taking the time to leave your feedback. The ski radius depends on the size of the ski. You ordered Volkl Racetiger skis in 160cm, which have a radius of 12. The larger 13-meter radius applies to the 175 cm version. Since we use a single product image for all sizes, the photo may have displayed a ski with a 13-meter radius. We apologize for any confusion this may have caused. However, the correct radius information was clearly listed in the product specifications. We hope you’re enjoying your skis! Best regards, The Glisshop Team

• 5 / 5

  

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  Fantastic service

  Review of 20/02/2025, following an experience of 28/01/2025 by MARK D.

• 5 / 5

  

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  Arrived as described, thanks!

  Review of 20/02/2025, following an experience of 25/01/2025 by LOUIS H.

• 5 / 5

  

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  We always use Glisshop for most of our ski kit. They have been excellent for every purchase. We were delighted they had the exact boots my husband wanted in stock and we received them quickly with all customs duties sorted. It was simple for us and efficient and the prices are very good. We highly recommend them.

  Review of 20/02/2025, following an experience of 25/01/2025 by H B P.

• 5 / 5

  

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  The ease of ordering through to quick delivery was an easy experience. Tracking information was provided and I have no issues at all. I have used this company before and will continue to use in the future. I have a brand new pair of Atomig Ben Chetler off piste skis and bindings for a fantastic price. Thanks everyone John

  Review of 20/02/2025, following an experience of 27/01/2025 by LENDRUM J.

• 5 / 5

  

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  Really easy to navigate, informative and super quick delivery.

  Review of 20/02/2025, following an experience of 25/01/2025 by HARRISON H.

• 5 / 5

  

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  Good overall service and excellent returns process.

  Review of 20/02/2025, following an experience of 15/01/2025 by ROD S.

• 5 / 5

  

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  Fast delivery and very good advise online and on the phone + great money value

  Review of 20/02/2025, following an experience of 16/12/2024 by ERIKA C.

• 5 / 5

  

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  Great service, great experience, best prices.

  Review of 20/02/2025, following an experience of 18/12/2024 by ANNA E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Superb services, advice, Volkl skis, Atomic poles and Marker bindings. Delighted with my purchase, arrived earlier than expected, perfect fit and slope ready! Good value, good company, would definitely recommend. Thank you.

  Review of 20/02/2025, following an experience of 21/01/2025 by TIM W.

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 20/02/2025, following an experience of 24/01/2025 by BART V.

• 5 / 5

  

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  Brilliant service

  Review of 20/02/2025, following an experience of 15/12/2024 by IAN S.

• 5 / 5

  

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  Ace delivery speed. Brilliant price. Top service.

  Review of 20/02/2025, following an experience of 23/01/2025 by BENJAMIN M.

• 1 / 5

  

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  Evri lost my order and are still ignoring my messages.

  Review of 20/02/2025, following an experience of 03/01/2025 by OGUNNEYE A.

  Answer by glisshop.co.uk

  

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  Hello and thank you for your feedback. We are extremely sorry for the poor delivery experience. You placed your order on Friday 3 January and it was dispatched with the next shipment to the UK on 7 January. EVRi received it on 9 January. Unfortunately the parcel seems to have been unaccounted for for several weeks and was finally delivered to a parcel shop on 14 February from where you collected it. As we were not informed about the delay, we were unfortunately unable to help you in this matter. Please know that you can always reach us by phone: +44 (0) 20 31 29 33 01, email : info@glisshop.com or through our live chat. We also want to reassure you that we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. We hope that you will consider ordering from us again in the future. Best regards The Glisshop Team

• 5 / 5

  

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  Excellent service!

  Review of 20/02/2025, following an experience of 14/01/2025 by MADONA D.

• 5 / 5

  

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  Everythin was great, quality variety, only thing is evri delivered my couple hundred pound snowboard and left it outside on the street, change providers even if we have to pay more theyre awful

  Review of 20/02/2025, following an experience of 12/12/2024 by MOHAMAD A.

• 5 / 5

  

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  Wide choice, easy to navigate site, lots of useful advice to help with making a choice Good binding fitting service, a quick detune of tips and tails and skis ready to go. Excellent customerservice, a problem with delivery was soon resolved which was mainly down to the carrier.

  Review of 20/02/2025, following an experience of 23/01/2025 by STEVEN F.

• 3 / 5

  

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  Product is as expected. Price is good. Delivery was a disappointment - I ordered in time for a trip I was going on, but the boots arrived too late

  Review of 20/02/2025, following an experience of 16/01/2025 by ANGUS A.

• 5 / 5

  

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  Wicked board

  Review of 20/02/2025, following an experience of 21/01/2025 by DI MAMBRO G.

• 5 / 5

  

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  Wonderful, friendly and efficient. English speaking customer service centre. Happy to help and no hidden fees. You pay what you see. Quality of items is superb.

  Review of 20/02/2025, following an experience of 22/01/2025 by NAWAR D.

• 5 / 5

  

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  Easy, straightforward transaction from the UK, quick delivery and excellent communication throughout. Bindings were just as described and at a great price.

  Review of 20/02/2025, following an experience of 07/12/2024 by JAMIE P.

• 5 / 5

  

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  Really good service all round thanks!

  Review of 20/02/2025, following an experience of 30/11/2024 by MATTHEW B.

• 5 / 5

  

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  I had to return the order for a refund due to quality control issues and glisshop were excellent throughout. The process was pretty painless and it shown me that their aftercare was as good as the sales!

  Review of 20/02/2025, following an experience of 05/12/2024 by BRUCE F.

• 5 / 5

  

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  Great service and great product! Thank you so much

  Review of 20/02/2025, following an experience of 09/12/2024 by SALLY G.

• 4 / 5

  

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  Great gear, usually good prices.

  Review of 20/02/2025, following an experience of 03/12/2024 by MATTHEW P.

• 5 / 5

  

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  Good service. Very helpful.

  Review of 20/02/2025, following an experience of 09/12/2024 by RALPH W.

• 3 / 5

  

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  Wrong model sent.

  Review of 20/02/2025, following an experience of 11/12/2024 by JEANETTE R.

  Answer by glisshop.co.uk

  

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  Hello and thank you for your feedback. We are surprised to hear that there was a problem with your order as you have not been in touch with us. We invite you to contact us by phone: 020 31 29 33 01, email : info@glisshop.com or through our live chat to discuss the problem. Best regards, The Glisshop Team

• 4 / 5

  

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  It should deliver to all EU countries but it doesn’t. No deliveries to Croatia.

  Review of 20/02/2025, following an experience of 21/11/2024 by ANA H.

• 5 / 5

  

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  Pleasure to deal with from start to finish. Easy to order through website and very competitive prices. Great communication with updates of delivery. Quick delivery, would definitely order from again.

  Review of 20/02/2025, following an experience of 06/12/2024 by DANIEL W.

• 5 / 5

  

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  My snowboard arrived earlier than they mentioned!

  Review of 19/02/2025, following an experience of 19/01/2025 by YURI Y.

• 5 / 5

  

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  The website is easily surfable, rich of explanations, technical info, size chart etc etc. prices are kinda of fair for the market season and brands variety well spread amongst items. We bought skis, poles, ski boots which have been perfectly delivered and matched our expectations 100%. I strongly reccommend glisshop!!!

  Review of 19/02/2025, following an experience of 19/01/2025 by MIRKO M.

• 5 / 5

  

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  Excellent service for delivery of skis to the UK. Faultless and a great price.

  Review of 19/02/2025, following an experience of 19/01/2025 by STUART R.

• 2 / 5

  

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  No issues with the original order, initial delivery time, or product quality. What is very disappointing and should be much more transparent at time of ordering, is refunds will take at least a month to be refunded back to your account. This is despite the goods having being confirmed as received by a local (UK) agent a few days after generating a return. What is the point of this step if it isn't to benefit customers who have made a significant outlay on ski equipment to expedite the returns and refund process? As it stands, my returned goods would have been with Glisshop and their representatives for nearly two weeks, and yet I still will need to wait another 3 weeks(!) for my funds to be returned. This delay is unheard of, and deeply unsatisfactory.

  Review of 19/02/2025, following an experience of 20/01/2025 by MOHAMMED H. *

  *Pseudonymized data at the request of the author

  Answer by glisshop.co.uk

  

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  Hello and thank you for your feedback. To keep the return shipping costs as low as possible for our customers, return parcels are collected at our hub in the UK and returned to us in bulk at regular intervals. This can therefore take 3 to 4 weeks as is clearly stipulated in the relevant email you receive from us. Your parcel was returned to our hub in the UK on 29 January and you received a refund on 12 February. Thank you for your understanding. Best regards The Glisshop Team

• 5 / 5

  

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  Good customer service

  Review of 19/02/2025, following an experience of 20/01/2025 by JOANA E.

• 5 / 5

  

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  Fantastic customer service. Great selection and very reasonable pricing. Highly recommend.

  Review of 19/02/2025, following an experience of 18/01/2025 by KATHERINE W.

• 5 / 5

  

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  Perfect fast service

  Review of 19/02/2025, following an experience of 17/01/2025 by ADAM SLIMANE G.

• 4 / 5

  

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  Great product as far as I can tell - not used yet, really good price and really efficient service. I know posted from europe to UK but still felt delivery was a little bit steep but maybe I'm just a little bit out of touch

  Review of 19/02/2025, following an experience of 17/01/2025 by TIMOTHY A.

• 5 / 5

  

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  Absolute bargain and delivered exactly when promised, will shop at Glisshop again

  Review of 19/02/2025, following an experience of 16/01/2025 by MALCOLM S.

• 5 / 5

  

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  Fast and efficient and sort out all of the brexit Streisand and fees for you. Nothing extra to pay when the goods arrive in the UK

  Review of 19/02/2025, following an experience of 17/01/2025 by ISABELLE M.

• 5 / 5

  

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  Excellent shop and staff. Can’t praise them enough. Responsive and knowledgeable, excellent service and the price you see is the process you pay. No hidden courier or tax costs. Cannot fault the service and delivered on time. They deliver Tuesday and Thursday to UK so if you are having bindings fitted make sure you build that time in for the binding fit if your delivery date is crucial. That said still got here within a week of ordering

  Review of 19/02/2025, following an experience of 13/01/2025 by MARTIN P.

• 5 / 5

  

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  Order twice, and both times have had no problems. Shall continue to order

  Review of 18/02/2025, following an experience of 17/01/2025 by JACK M.

• 5 / 5

  

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  All very easy

  Review of 18/02/2025, following an experience of 04/12/2024 by DARRELL C.

• 5 / 5

  

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  Very good product

  Review of 18/02/2025, following an experience of 19/01/2025 by GARY PHILLIP H.

• 5 / 5

  

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  Speedy delivery and updates when needed.

  Review of 18/02/2025, following an experience of 18/01/2025 by RICHARD P.

• 3 / 5

  

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  Good communication and speed of delivery not bad. Unfortunately, the Glisshop snowboard bag was a real disappointment with the quality being sub-par.

  Review of 18/02/2025, following an experience of 18/01/2025 by JAMES B.

• 5 / 5

  

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  Fast and reliable

  Review of 18/02/2025, following an experience of 10/01/2025 by JOÃO LUCIANO G.

• 2 / 5

  

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  Never arrived however did receive a refund

  Review of 18/02/2025, following an experience of 03/12/2024 by GEORGE S.

  Answer by glisshop.co.uk

  

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  Hello and thank you for taking the time to leave your feedback. We do apologise for the fact that you did not receive your parcel. We would like you to know that we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. We hope that you will consider ordering from us again in the future. Best regards The Glisshop Team

• 1 / 5

  

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  Hard work. I tried to order board amd bindings as it was an offer. System kicked me oht and accidentally reordered only board. Emails back and forth none stop while offer still on. They wouldnt honour deal, even had the cheek to tell me the lrice would be nore for bindings than advertised on their site . Will be buying the rest of my equipment elsewhere. Very hard “customer service” to deal with.

  Review of 16/02/2025, following an experience of 11/01/2025 by MARK D.

• 2 / 5

  

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  They took my money, then after waiting for a couple of weeks the product was lost in transit, and then they made me chase them multiple times and then fill out a form to get a refund. Person on the phone was lovely, but the overall experience was dreadful.

  Review of 16/02/2025, following an experience of 31/12/2024 by PAUL H.

  Answer by glisshop.co.uk

  

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  Hello and thank you for your feedback. Your parcel was dispatched on 3 January but was lost in transit on the way to the UK and we do apologise for this. Unfortunately we were unaware of the situation until you contacted us on 17.01. You received a full refund on 20.01. Best regards The Glisshop Team

Reviews displayed in chronological order