Customer reviews for id-direct.com

Customer reviews

• 5 / 5

  

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  Fantastic. Ordered the box of 8 packs. Was delivered the next working day, thankyou so much

  Review of 04/10/2023, following an experience of 02/10/2023 by A A. *

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• 5 / 5

  

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  As well as an NHS patient the company good products and prompt delivery service

  Review of 03/10/2023, following an experience of 30/09/2023 by A A. *

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• 5 / 5

  

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  I can shop with confidence at the ID shop on-line, and have recommended your site to family and friends. Thank you!

  Review of 03/10/2023, following an experience of 30/09/2023 by A A. *

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• 4 / 5

  

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  Simple to navigate

  Review of 02/10/2023, following an experience of 27/09/2023 by A A. *

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• 5 / 5

  

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  easy to use, excellent service, quick delivery using DPD so even knew time of delivery

  Review of 30/09/2023, following an experience of 27/09/2023 by A A. *

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• 5 / 5

  

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  Excellent service couldn’t ask for more

  Review of 27/09/2023, following an experience of 26/09/2023 by A A. *

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• 5 / 5

  

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  ID Direct are a dream to order from! You place your order and the next day you get an email to say it’s dispatched. I’ve had to email queries (unrelated to this order) and their customer service is quick to respond. The item I buy is on special offer (depending on how many you buy) and you save a good bit. My go to place, definitely

  Review of 27/09/2023, following an experience of 25/09/2023 by A A. *

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• 5 / 5

  

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  Good shipping time fast delivery as well.never had a problem with product good price

  Review of 26/09/2023, following an experience of 23/09/2023 by A A. *

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• 5 / 5

  

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  Very prompt shipping. Always gives a speedy service

  Review of 24/09/2023, following an experience of 21/09/2023 by A A. *

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• 5 / 5

  

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  Found what i wanted easily and order precess was painless

  Review of 21/09/2023, following an experience of 19/09/2023 by A A. *

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• 5 / 5

  

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  Prompt

  Review of 20/09/2023, following an experience of 16/09/2023 by A A. *

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• 5 / 5

  

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  Easy to order and fast delivery

  Review of 20/09/2023, following an experience of 18/09/2023 by A A. *

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• 5 / 5

  

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  Very prompt order processing and delivery

  Review of 20/09/2023, following an experience of 19/09/2023 by A A. *

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• 5 / 5

  

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  Easy to order on the website and very quick delivery

  Review of 20/09/2023, following an experience of 18/09/2023 by A A. *

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• 4 / 5

  

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  I bought these nappies for my big 4 year old. In nappies full time as he’s autistic. These nappies are great. Lovely and soft, hold a lot of wee. The only one thing is a few of the nappies have ripped at the side when pulling them on, this hasn’t stopped me from purchasing them regularly but could be something that needs improving.

  Review of 20/09/2023, following an experience of 18/09/2023 by A A. *

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• 5 / 5

  

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  Prompt and efficient service. Never have to wait for long for delivery

  Review of 19/09/2023, following an experience of 18/09/2023 by A A. *

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• 4 / 5

  

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  Found all the information I needed but as a 70 year old technophobe, not the easist site to navigate.

  Review of 19/09/2023, following an experience of 18/09/2023 by A A. *

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• 5 / 5

  

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  Everything about this company is just great the website easy to navigate goods very high quality always very fast delivery competitive prices highly recommended

  Review of 11/09/2023, following an experience of 06/09/2023 by A A. *

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• 5 / 5

  

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  easy site to navigate, good explanation of product. excellent product. Would recommend.

  Review of 09/09/2023, following an experience of 08/09/2023 by A A. *

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• 5 / 5

  

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  Great as usual, buy it every month

  Review of 07/09/2023, following an experience of 06/09/2023 by A A. *

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• 5 / 5

  

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  Always easy to order from website.

  Review of 06/09/2023, following an experience of 31/08/2023 by A A. *

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• 5 / 5

  

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  What an excellent deal I was given on placing an order with iD. The overall price was much cheaper than other companies. I did not have to pay delivery fees. Other companies charge excessive delivery fees on orders. Would highly recommend iD.

  Review of 06/09/2023, following an experience of 30/08/2023 by A A. *

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• 5 / 5

  

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  I have used this company for the last 2 years and they have been exactly what you would expect from a professional & reliable supplier.👍🏼

  Review of 06/09/2023, following an experience of 26/08/2023 by A A. *

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• 5 / 5

  

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  Excellent range of pads and sheets which meets all our needs for home use! We've been using their products for almost 20 years now.

  Review of 06/09/2023, following an experience of 30/08/2023 by A A. *

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• 5 / 5

  

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  Very good service and delivery next day

  Review of 06/09/2023, following an experience of 31/08/2023 by A A. *

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• 5 / 5

  

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  Easy website to use.good update emails Quick delivery

  Review of 06/09/2023, following an experience of 25/08/2023 by A A. *

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• 1 / 5

  

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  You are asking for a review on a product that hasn't actually arrived yet, so unfortunately I can't comment !!

  Review of 06/09/2023, following an experience of 27/08/2023 by A A. *

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• 5 / 5

  

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  Very easy to use

  Review of 06/09/2023, following an experience of 25/08/2023 by A A. *

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• 5 / 5

  

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  Very quick

  Review of 06/09/2023, following an experience of 11/07/2023 by A A. *

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• 5 / 5

  

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  All very good

  Review of 06/09/2023, following an experience of 25/08/2023 by A A. *

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• 5 / 5

  

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  Everything excellent including the product.

  Review of 06/09/2023, following an experience of 28/08/2023 by A A. *

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• 5 / 5

  

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  Easy ordering process, very quick delivery even had 25% off not much more you could ask for thank you

  Review of 06/09/2023, following an experience of 31/08/2023 by A A. *

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• 5 / 5

  

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  Good value for money and the delivery is always on time.

  Review of 06/09/2023, following an experience of 26/08/2023 by A A. *

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• 5 / 5

  

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  Very straight forward

  Review of 06/09/2023, following an experience of 03/09/2023 by A A. *

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• 5 / 5

  

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  Usual excellent service fast and efficient

  Review of 27/08/2023, following an experience of 25/08/2023 by A A. *

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• 5 / 5

  

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  Great site, easy to navigate

  Review of 26/08/2023, following an experience of 24/08/2023 by A A. *

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• 4 / 5

  

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  it was fairly simple to do and did not take long.

  Review of 25/08/2023, following an experience of 24/08/2023 by A A. *

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• 5 / 5

  

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  Go Direct, If they don't have no one will. Fast efficient and great delivery times

  Review of 25/08/2023, following an experience of 23/08/2023 by A A. *

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• 5 / 5

  

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  Fast delivery easy to order specially as first time

  Review of 25/08/2023, following an experience of 22/08/2023 by A A. *

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• 5 / 5

  

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  Easy navigation - excellent service

  Review of 19/08/2023, following an experience of 17/08/2023 by A A. *

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• 5 / 5

  

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  The site is clear and easy to use. I can do my orders quickly and without fuss.

  Review of 16/08/2023, following an experience of 14/08/2023 by A A. *

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• 5 / 5

  

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  Very quick & professional company

  Review of 16/08/2023, following an experience of 12/08/2023 by A A. *

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• 5 / 5

  

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  Great site, very easy to use and great products. Delivery has always been fast and efficient and any problems customer service has been amazing to rectify asap.

  Review of 15/08/2023, following an experience of 10/08/2023 by A A. *

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• 5 / 5

  

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  Super-prompt service and an excellent product. Same day dispatch of orders is the norm.

  Review of 15/08/2023, following an experience of 14/08/2023 by A A. *

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• 5 / 5

  

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  Always use this company for my husbands pads ,the site is easy to navigate delivery exceptionally fast and always well packaged

  Review of 13/08/2023, following an experience of 10/08/2023 by A A. *

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• 5 / 5

  

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  Everything's great. Never had any problems.

  Review of 09/08/2023, following an experience of 05/08/2023 by A A. *

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• 5 / 5

  

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  Absolutely wonderful

  Review of 09/08/2023, following an experience of 08/08/2023 by A A. *

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• 5 / 5

  

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  Clear in its adverts to help you to pick the correct item to choose.. great speedy delivery service.

  Review of 08/08/2023, following an experience of 04/08/2023 by A A. *

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• 5 / 5

  

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  Always super fast dispatch and delivery. Products are far superior to those available in the supermarket- my three children use the pull up pants at night. They are soft at the sides instead of the horrible itchy material of most pull ups. Really happy!

  Review of 08/08/2023, following an experience of 05/08/2023 by A A. *

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• 5 / 5

  

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  Always hassle free. Great discounts at times.

  Review of 04/08/2023, following an experience of 02/08/2023 by A A. *

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• 5 / 5

  

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  Ordered 11:45 posted 12:00 ,. Brilliant service

  Review of 04/08/2023, following an experience of 03/08/2023 by A A. *

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• 5 / 5

  

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  It’s always a pleasure to deal with id-direct. I’ve never placed an order that hasn’t been dispatched straight away. If the product I buy isn’t available, it clearly says it online. I’ll email them to check if they know when they’ll have stock and if they can’t give a date, they’ll recommend a similar product. I buy for my autistic son who doesn’t understand why I’m trying to make him wear something different so I really appreciate a quick turnaround!

  Review of 03/08/2023, following an experience of 01/08/2023 by A A. *

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• 5 / 5

  

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  Easy to order,great delivery service

  Review of 03/08/2023, following an experience of 01/08/2023 by A A. *

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• 5 / 5

  

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  Amazing service, brilliant products. Great sizes. Fast, reliable delivery.

  Review of 01/08/2023, following an experience of 29/07/2023 by A A. *

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• 5 / 5

  

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  Speedy delivery time

  Review of 01/08/2023, following an experience of 30/07/2023 by A A. *

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• 5 / 5

  

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  Simple reordering, press the button to reorder then edit if need to increase or decrease.

  Review of 01/08/2023, following an experience of 29/07/2023 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 30/07/2023, following an experience of 28/07/2023 by A A. *

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• 5 / 5

  

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  Easy ordering and easy to use web site

  Review of 27/07/2023, following an experience of 24/07/2023 by A A. *

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• 5 / 5

  

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  Delivery is quick and this is the best place I have found for the pads at a decent price

  Review of 25/07/2023, following an experience of 22/07/2023 by A A. *

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• 5 / 5

  

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  Simple and easy ordering process.

  Review of 25/07/2023, following an experience of 24/07/2023 by A A. *

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• 5 / 5

  

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  Easy to find what I was looking for. Good range of choice. Fast delivery and good notifications of delivery.

  Review of 24/07/2023, following an experience of 21/07/2023 by A A. *

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• 5 / 5

  

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  ID Direct are always easy to order from and delivery is always very quick.

  Review of 24/07/2023, following an experience of 06/07/2023 by A A. *

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• 5 / 5

  

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  Excellent site, shipping is fast and customer service when required are very helpful

  Review of 22/07/2023, following an experience of 20/07/2023 by A A. *

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• 5 / 5

  

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  very easy to order from this site.

  Review of 22/07/2023, following an experience of 18/07/2023 by A A. *

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• 5 / 5

  

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  Easier to navigate

  Review of 21/07/2023, following an experience of 20/07/2023 by A A. *

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• 5 / 5

  

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  Amazing company, very helpful happy respectful costumer service staff, I wasn’t sure on size needed and they happily sent one of each size free and were more than happy to help. Products are made to a top standard. Prices set at what they are now seems pricey however the junior pants hold a lot of wet. Compared to any other junior brand nappies I’ve tried for my children I always buy a case as works out cheaper as Product lasts longer as they hold more wet than other brands so don’t go through so many in one night. wouldn’t buy from any other company. Nothing but positives from this company so far and been ordering from them a few years or so now. Highly Recommend!

  Review of 20/07/2023, following an experience of 18/07/2023 by A A. *

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• 5 / 5

  

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  Very easy to place my ordered that was to delivered fast.

  Review of 20/07/2023, following an experience of 13/07/2023 by A A. *

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• 5 / 5

  

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  Website is fine to navigate and company provide regular updates relating to delivery.

  Review of 19/07/2023, following an experience of 18/07/2023 by A A. *

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• 5 / 5

  

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  Very good.

  Review of 19/07/2023, following an experience of 03/07/2023 by A A. *

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• 5 / 5

  

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  Easy to order online

  Review of 18/07/2023, following an experience of 15/07/2023 by A A. *

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• 5 / 5

  

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  Easy to use and navigate web site, really good updates on delivery and a number one carrier, who give an hour time slot, Brilliant.

  Review of 18/07/2023, following an experience of 13/07/2023 by A A. *

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• 5 / 5

  

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  Easy pleasant transaction and a first class service from the customer service team. Who are very helpful.

  Review of 14/07/2023, following an experience of 13/07/2023 by A A. *

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• 5 / 5

  

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  Absolutely satisfied with every aspect of this company,their website is easy to navigate goods arrive extremely quickly always well packaged prices competitive even their courier service is great all round excellent service and hope to continue with them

  Review of 12/07/2023, following an experience of 11/07/2023 by A A. *

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• 4 / 5

  

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  Good

  Review of 12/07/2023, following an experience of 10/07/2023 by A A. *

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• 5 / 5

  

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  Easy to use the website, good quality younger person products and gets delivered quickly.

  Review of 11/07/2023, following an experience of 10/07/2023 by A A. *

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• 5 / 5

  

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  Very easily ordered and quick delivery

  Review of 09/07/2023, following an experience of 05/07/2023 by A A. *

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• 5 / 5

  

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  Site was easy to navigate and use, delivery time was excellent

  Review of 09/07/2023, following an experience of 23/06/2023 by A A. *

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• 5 / 5

  

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  Easy to use the site Helpful staff when contacting customer service

  Review of 08/07/2023, following an experience of 07/07/2023 by A A. *

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• 5 / 5

  

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  Easy navigation I already receive these products from the nhs but there is always a shortfall . So nice to know I can easily order top ups easily

  Review of 05/07/2023, following an experience of 04/07/2023 by A A. *

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• 5 / 5

  

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  Very easy to order. Great range of products.

  Review of 01/07/2023, following an experience of 29/06/2023 by A A. *

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• 5 / 5

  

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  Excellent service

  Review of 29/06/2023, following an experience of 12/06/2023 by A A. *

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• 5 / 5

  

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  Just what I wanted and relief when the parcel eventually arrived.

  Review of 27/06/2023, following an experience of 22/06/2023 by A A. *

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• 4 / 5

  

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  Easy to order and quick delivery with reliable delivery firm. I will order direct from Id in future.

  Review of 22/06/2023, following an experience of 19/06/2023 by A A. *

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• 5 / 5

  

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  Order process is easy and delivery arrives within 3 days which is fabulous

  Review of 20/06/2023, following an experience of 17/06/2023 by A A. *

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• 5 / 5

  

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  All v good!

  Review of 15/06/2023, following an experience of 26/05/2023 by A A. *

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• 5 / 5

  

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  Easy to use site and stress free transaction

  Review of 14/06/2023, following an experience of 10/06/2023 by A A. *

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• 5 / 5

  

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  Very helpful when I ordered the wrong product, was quickly rectified Orders are very prompt at arriving Would recommend, prices are very competitive

  Review of 14/06/2023, following an experience of 13/06/2023 by A A. *

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• 1 / 5

  

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  Think it’s really out of order raising prices nearly £15 and not warning regular customers prices are going up

  Review of 14/06/2023, following an experience of 04/04/2023 by A A. *

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  Answer by id-direct.com

  

  Flag

  Dear Sam, Thank you for bringing this to our attention. I understand your concerns about the pricing and I appreciate the chance to clarify. We did not change the price of the product in the recent months. The difference in cost you noticed is due to the fact that the 10% discount applies to our case purchases and not to individual bags. This means that buying cases is more cost-effective in the long run compared to individual bags.   We want to ensure you feel satisfied with your experience with us. If you have further questions or need more clarification on this, please feel free to ask.

  Answer by A A

  

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  I’m January it was £38.83 per case now it’s £54 odd so the price has changed in recent months as that was janruary and we’re only in June

  Answer by id-direct.com

  

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  Dear Sam, what has changed was the numbers of bags in the case. In May 2023 the amount has changed from 6 to 8, therefore the overall cost of the case is higher, but it comes with 2 additional bags of Comfy Juniors.

  Answer by A A

  

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  There should be an option if that’s the case for the 6 or the 8 or some kind of notification

  Answer by id-direct.com

  

  Flag

  Dear Sam, thank you for pointing that out. When the number of bags has increased, information about this has been put on the site and on the product image, however we will look closer, how we can improve it.

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• 5 / 5

  

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  Very easy site to use and order.

  Review of 14/06/2023, following an experience of 06/06/2023 by A A. *

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• 5 / 5

  

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  Great price is good compared to other companies. Fast delivery.

  Review of 07/06/2023, following an experience of 06/06/2023 by A A. *

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• 5 / 5

  

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  EXCELLENT SERVICE

  Review of 06/06/2023, following an experience of 04/06/2023 by A A. *

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• 4 / 5

  

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  A very good description of product.

  Review of 06/06/2023, following an experience of 04/06/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order and prompt delivery.

  Review of 05/06/2023, following an experience of 16/05/2023 by A A. *

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• 5 / 5

  

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  Absolutely brilliant service really quick to deliver

  Review of 04/06/2023, following an experience of 01/06/2023 by A A. *

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• 5 / 5

  

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  great product, great reliable delivery-no hassle and just what we need

  Review of 02/06/2023, following an experience of 01/06/2023 by A A. *

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• 5 / 5

  

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  Easy to find and navigate. Quick and easy ordering

  Review of 02/06/2023, following an experience of 31/05/2023 by A A. *

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• 3 / 5

  

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  It would be better if they went back to sending their orders out fast again. Its been 4 days since I ordered and still wont be here until tomorrow

  Review of 02/06/2023, following an experience of 30/05/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Have used iD for a while now and have never had an issue. Straight forward to order and delivery within a couple of days

  Review of 02/06/2023, following an experience of 01/06/2023 by A A. *

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• 5 / 5

  

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  Excellent product. Excellent service and value for money too.

  Review of 02/06/2023, following an experience of 31/05/2023 by A A. *

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• 5 / 5

  

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  Website easy to use, service is good, delivery on time

  Review of 01/06/2023, following an experience of 26/05/2023 by A A. *

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