Customer reviews for id-direct.com

Customer reviews

• 5 / 5

  

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  Very easy to use, not at all complicated or hard to navigate

  Review of 09/11/2024, following an experience of 03/11/2024 by RUTH B.

• 5 / 5

  

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  good service. delivered quickly easy site to navigate. products well described

  Review of 08/11/2024, following an experience of 07/11/2024 by ANTHEA F.

• 4 / 5

  

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  Just found minor problems in navigating the site

  Review of 08/11/2024, following an experience of 06/11/2024 by Y J.

• 5 / 5

  

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  Excellent easy to use website very competitive price’s super fast delivery in a well packaged way highly recommended

  Review of 08/11/2024, following an experience of 05/11/2024 by TERENCE L.

• 3 / 5

  

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  I finding any offers are sent just after I make a purchase so I don't benefit from them as I have limited storage space so feel shortchanged to be honest

  Review of 05/11/2024, following an experience of 04/11/2024 by CARLA H.

• 5 / 5

  

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  All very good thank you.

  Review of 05/11/2024, following an experience of 04/11/2024 by BARRY RAYMOND C.

• 5 / 5

  

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  Good product and quick delivery

  Review of 03/11/2024, following an experience of 31/10/2024 by MARTYN K.

• 5 / 5

  

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  Easy website to use.

  Review of 31/10/2024, following an experience of 30/10/2024 by MICHELLE R.

• 5 / 5

  

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  Quick, easy and efficient service - online.

  Review of 31/10/2024, following an experience of 29/10/2024 by BARBARA R.

• 5 / 5

  

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  Fast service, no hassle, products as described and it's nice to deal with the firm direct instead of through other retailers. I will be ordering from id direct in future.

  Review of 29/10/2024, following an experience of 27/10/2024 by JACKIE J.

• 5 / 5

  

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  I use id-direct as delivery is very important and so far they have been excellent. My parent has used the products for some time now with great success but other distributors have been a real issue with supply and delivery, so I have decided to go ‘direct’. The site is very easy to use and especially handy when trying to find female products as everyone has their own section. Very pleased with id-direct.

  Review of 29/10/2024, following an experience of 27/10/2024 by LYNN D.

• 5 / 5

  

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  My wife is bedbound after a stroke,she likes them better than others she has tried.

  Review of 29/10/2024, following an experience of 28/10/2024 by MICHAEL A.

• 5 / 5

  

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  Great site & excellent customer service! Been using for a few years and no complaints. 5*

  Review of 29/10/2024, following an experience of 27/10/2024 by ALAN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Really quick, parcel arrives in a couple of days in a plain box so not remotely embarrassing for my son if the neighbour takes it in.

  Review of 29/10/2024, following an experience of 26/10/2024 by ISABEL M.

• 5 / 5

  

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  All good speedy delivery

  Review of 27/10/2024, following an experience of 05/08/2024 by JULIA N.

• 5 / 5

  

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  Easy to navigate the website with fast ordering and efficient delivery.

  Review of 26/10/2024, following an experience of 16/10/2024 by LORNA S.

• 5 / 5

  

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  My order was dispatched very soon after I placed the order. Was easy to place an.order.and will do again

  Review of 26/10/2024, following an experience of 25/10/2024 by IRENE J.

• 4 / 5

  

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  Repeats are easy although uncertain whether discounts available.

  Review of 26/10/2024, following an experience of 24/10/2024 by ANTHONY H.

• 5 / 5

  

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  Site easy to navigate and delivery (next day) excellent, but...how much time would be lost for the delivery driver taking time to ring doorbell? A box left with the porch doors left wide open feets away from a busy pavement an invite to have goods stolen. Totally satisfied with the product purchased.

  Review of 24/10/2024, following an experience of 22/10/2024 by EVELYN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great quality products. Always shipped promptly - vital when caring for elders.

  Review of 24/10/2024, following an experience of 22/10/2024 by MARGARET BURGESS B.

• 5 / 5

  

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  Easy to order, quick delivery, what could be better.

  Review of 23/10/2024, following an experience of 22/10/2024 by MAXINE K.

• 5 / 5

  

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  Excellent customer service, great communication.

  Review of 22/10/2024, following an experience of 18/10/2024 by KEV H.

• 5 / 5

  

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  Excellent service and super fast delivery

  Review of 19/10/2024, following an experience of 18/10/2024 by KAREN R.

• 5 / 5

  

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  Excellent service and fast delivery.

  Review of 19/10/2024, following an experience of 17/10/2024 by REKHA N.

• 5 / 5

  

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  Service is fast and efficient I have delivery’s regularly through NHS but not quite enough so I’m pleased to be able to top up .very good

  Review of 19/10/2024, following an experience of 16/10/2024 by DOROTHY H.

• 5 / 5

  

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  Very easy to navigate the site for what you need.

  Review of 18/10/2024, following an experience of 15/10/2024 by TANYA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This was my first dealing with this company. Everything went smoothly. I was pleased with the price and the delivery was swift.

  Review of 17/10/2024, following an experience of 30/09/2024 by JACQUELINE H.

• 3 / 5

  

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  Far too complex. Difficult to find a product . Allow entry by part no as an option for fast reorder for visitors with no account

  Review of 16/10/2024, following an experience of 14/10/2024 by HELEN T.

• 5 / 5

  

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  Well laid out and easy to follow , extremely prompt with delivery,

  Review of 15/10/2024, following an experience of 12/10/2024 by MARY C.

• 5 / 5

  

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  everything excellent, website easy to work around

  Review of 10/10/2024, following an experience of 06/10/2024 by JACQUELINE E.

• 5 / 5

  

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  The best service ever , informed, fast and efficient

  Review of 09/10/2024, following an experience of 06/10/2024 by HARVEY J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I am always delighted with the speed, from order to actual delivery, of the products. It's very helpful, as there is no real way to estimate how quickly existing supplies might last!

  Review of 09/10/2024, following an experience of 06/10/2024 by JANE W.

• 5 / 5

  

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  Good quality products and efficient delivery service

  Review of 09/10/2024, following an experience of 08/10/2024 by LYNNETTE T.

• 4 / 5

  

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  Site easy to navigate although the fitting guide could be more obvious

  Review of 08/10/2024, following an experience of 06/10/2024 by ALEX R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very good service

  Review of 07/10/2024, following an experience of 03/10/2024 by SALLY T.

• 5 / 5

  

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  Having a 5 year old the size of a 10 year old, who doesnt fit in shop bought nappies (ADHD/ASD)... these are a god send. They said themselves how they dont hurt, round his bottom, fit over his 'belly' and dont leak to look like they have wet the bed. They have asked if these can be his 'nightime pants until he doesnt need them anymore.. THANK YOU will def be ordering again.

  Review of 05/10/2024, following an experience of 30/09/2024 by M Y D.

• 5 / 5

  

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  I normally order from Amazon but thought I would try direct and they were £20 more expensive. The product is very good but I will be ordering from Amazon in future

  Review of 05/10/2024, following an experience of 03/10/2024 by JOHN L.

• 5 / 5

  

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  Very easy to get about site everything first class

  Review of 05/10/2024, following an experience of 03/10/2024 by HUGH K.

• 4 / 5

  

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  No response

  Review of 04/10/2024, following an experience of 17/09/2024 by SELINA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to find what I needed and to order

  Review of 03/10/2024, following an experience of 30/09/2024 by JOHN C.

• 5 / 5

  

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  Excellent service order wrong goods phoned and was quickly sorted refund arranged and goods collected reordered and delivered fast many Thanks

  Review of 02/10/2024, following an experience of 27/09/2024 by LINDA C.

• 5 / 5

  

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  So easy and fast to be able to order, impressed with the website.

  Review of 02/10/2024, following an experience of 01/10/2024 by MAXINE K.

• 5 / 5

  

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  Easy to use website. Found goods easily. Checkout process simple. Items despatched quickly and arrived on time.

  Review of 02/10/2024, following an experience of 29/09/2024 by SUSAN L.

• 5 / 5

  

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  Excellent Customer service and advise from advisors on telephone who were well versed on the product. Also fast dispatch and delivery.

  Review of 02/10/2024, following an experience of 30/09/2024 by MARIA S.

• 5 / 5

  

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  Amazing side quick delivery

  Review of 01/10/2024, following an experience of 30/09/2024 by LUCIA V.

• 5 / 5

  

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  My order came within a day. Very prompt and easy to order. Thank you.

  Review of 25/09/2024, following an experience of 23/09/2024 by ELAINE A.

• 5 / 5

  

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  I had exactly what I asked for, delivered very quickly. Very impressed and I would buy again from this company.

  Review of 25/09/2024, following an experience of 21/09/2024 by JACKIE J.

• 3 / 5

  

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  Average site.

  Review of 24/09/2024, following an experience of 13/09/2024 by GILIAN B.

• 5 / 5

  

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  Always efficient and accurate

  Review of 22/09/2024, following an experience of 06/09/2024 by PATRICK S.

• 5 / 5

  

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  I always buy these nappies for my son for night time as they don’t leak & hold a lot of urine. I also buy the older pull ups for during day . I won’t trust another company as these are very comfortable & absorbing for my son .

  Review of 18/09/2024, following an experience of 17/09/2024 by ANNIE M.

• 5 / 5

  

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  Great products and value for money. Sometimes size of iD pants wanted not in stock. Otherwise, all good.

  Review of 18/09/2024, following an experience of 16/09/2024 by MARGARET BURGESS B.

• 5 / 5

  

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  Pleasant and efficient service

  Review of 18/09/2024, following an experience of 16/09/2024 by PAULINE D.

• 5 / 5

  

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  yes everything was satisfactory.

  Review of 18/09/2024, following an experience of 01/09/2024 by PATRICIA ANNE S.

• 5 / 5

  

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  The site is very easy to navigate and the process of purchasing items is very straightforward.

  Review of 17/09/2024, following an experience of 14/09/2024 by ANDY J. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  After 3 attempts to order I finally got there; don’t no why I’ve ordered about 5 time in the past

  Review of 17/09/2024, following an experience of 16/09/2024 by ROBERT M.

• 5 / 5

  

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  As always site is easy 5o use, delivery is fast and efficient

  Review of 16/09/2024, following an experience of 13/09/2024 by RUTH B.

• 5 / 5

  

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  Easy to order and arrived within 48 hours, very impressed.

  Review of 16/09/2024, following an experience of 12/09/2024 by GAIL W.

• 5 / 5

  

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  Website user friendly, easy to order and product info very helpful

  Review of 14/09/2024, following an experience of 12/09/2024 by JULIE N.

• 5 / 5

  

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  Very quick in delivery and products are very good. I do feel like it’s a bit expensive for how much it is, but I guess everywhere else is much more expensive.

  Review of 14/09/2024, following an experience of 13/09/2024 by JEREMY J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  There products are always informative. Nothing is too much trouble. Always willing to help and answer questions

  Review of 14/09/2024, following an experience of 13/09/2024 by SUSAN B.

• 5 / 5

  

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  Excellent company, so easy to order and super keep dispatch time and delivery.

  Review of 14/09/2024, following an experience of 11/09/2024 by JOANNE D.

• 4 / 5

  

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  I found the site a little tricky as it wasn't dark enough, I do need to get new glasses.All in all I liked. The site and would use it again.

  Review of 14/09/2024, following an experience of 12/09/2024 by THEO M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent product, perfect for my 80yr+ disabled brother. Super fast service, ordered mid afternoon one day, delivered 1pm the next.

  Review of 12/09/2024, following an experience of 10/09/2024 by STEPHEN I.

• 5 / 5

  

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  Excellent service .Ordered on the Friday and delivered next day

  Review of 11/09/2024, following an experience of 06/09/2024 by MICHAEL B.

• 5 / 5

  

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  They are brilliant for my child and keep him dry and comfortable

  Review of 11/09/2024, following an experience of 09/09/2024 by HANNAH K.

• 5 / 5

  

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  No problem finding the item we required and prompt delivery.

  Review of 11/09/2024, following an experience of 09/09/2024 by GEORGE T.

• 1 / 5

  

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  I have an NHS prescription normally re-ordered online with ease. However when entering the required patient ID it said there was no patient matching that data. I then tried the app with the same result. When phoning I held 3 calls for over an hour with no response. I tried the call back option but didn’t receive any follow up call. I then made a complaint on the email address provided and 5 days later received my order. I have had no problems previously and certainly hope this scenario isn’t repeated.

  Review of 11/09/2024, following an experience of 01/09/2024 by ABIGAIL L. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Products great but more expensive then other sites and size need for my son stuck is hit or miss

  Review of 04/09/2024, following an experience of 02/09/2024 by DEAN B.

• 5 / 5

  

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  Much easier to follow now, but I never did find the button to claim discount.

  Review of 04/09/2024, following an experience of 01/09/2024 by JADE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customers service . Keeps me up dated when my items are due and very fast and efficient delivery .

  Review of 04/09/2024, following an experience of 02/09/2024 by HELEN S.

• 5 / 5

  

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  Easy to you site, quick delivery great product

  Review of 04/09/2024, following an experience of 01/09/2024 by TARA R.

• 5 / 5

  

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  The site is easy and quick to use, fast delivery service, usually within 24/48hrs, fantastic products!

  Review of 03/09/2024, following an experience of 01/09/2024 by MICHELLE W.

• 5 / 5

  

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  I have used id for a number of years and have had excellent service. Communication and delivery I have never had a problem.

  Review of 03/09/2024, following an experience of 31/08/2024 by DESMOND H.

• 5 / 5

  

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  From ordering to taking delivery, the whole process was excellent. I would have no hesitation n recommending this website.

  Review of 01/09/2024, following an experience of 27/08/2024 by ANN W.

• 5 / 5

  

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  Very easy to order the product

  Review of 28/08/2024, following an experience of 23/08/2024 by PETER S.

• 5 / 5

  

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  Never had a problem nice and easy

  Review of 28/08/2024, following an experience of 26/08/2024 by JADE A.

• 5 / 5

  

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  Quick delivery, great products, all good, thank you 😊

  Review of 28/08/2024, following an experience of 12/08/2024 by IRENE P.

• 5 / 5

  

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  Site is very easy and simple to use. Zero complaints

  Review of 28/08/2024, following an experience of 27/08/2024 by NYOMI H.

• 5 / 5

  

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  Great to deal with easy to order

  Review of 28/08/2024, following an experience of 25/08/2024 by JAMES B.

• 4 / 5

  

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  Easy to navigate first page of website. Payments with debit card missing so pay pal and credit card only. Found the page after page of buying needs to be more simplified for direct buy for straight to payments and shipment and done. The sample was sent out fast and delivery was fast. The advice service through email was fast and helpful but mote details in description and a good breakdown on specs for diapers in size to measurements in better detail to materials and available materials as plastic backed may be more adequate than the breathable. I find the crotch area is not wide enough and the sag to account fir bulk has leg cuffs come away to account and worse for when wet needing body suit that slips to the side on occasions. I think in samples for newbies would be 2 diapers of slip in both moderate to heavy to ultimate would be best to introduce the ID range. The paper fabric is too easy to tear and damage applying product is often. The waste band us a great addition to ultimate and much needed on all ID range. Wicking of liquids to move up the diaper would be great to avoid soggy congregation in one area. Overall i think they are a very good diaper in ultimate for long distance, night protection and very heavy incontinence. Super plus is great fir local with changing facility's close by. I find the anti odour is not effective enough as i smell the change before the wetness indicator. Great service fast and desecrate. Would recommend if groin area fits comfortably.

  Review of 24/08/2024, following an experience of 23/08/2024 by BECKY E.

• 5 / 5

  

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  Did not realise order would come on two separate deliveries one half was NHS and the other was paid. The paid item was delivered on time. Thank you

  Review of 23/08/2024, following an experience of 19/08/2024 by JOHN T.

• 3 / 5

  

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  Parcel was left on front step only 2 paces from footpath. Would have been easily stolen if I hadn't been going out and nearly tripped over it ! The delivery person did not knock on the door as far as we know, no-one heard anything so I'm not too happy about that. Otherwise delivery was quick from time of ordering and have no problems with id direct.

  Review of 20/08/2024, following an experience of 13/08/2024 by MARTIN H.

• 5 / 5

  

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  Excellent as always extremely fast delivery always well packaged competitive prices

  Review of 20/08/2024, following an experience of 13/08/2024 by TERENCE L.

• 5 / 5

  

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  Easy and quick

  Review of 15/08/2024, following an experience of 13/08/2024 by JULIA A.

• 3 / 5

  

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  Site navigation is good, delivery is quick but I'm disappointed with Customer Service as received no response to a query I had regarding my daughters junior bed pants

  Review of 14/08/2024, following an experience of 13/08/2024 by EMMA A.

• 4 / 5

  

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  Order goods on site, easy to order

  Review of 13/08/2024, following an experience of 10/08/2024 by FRANCIS S.

• 5 / 5

  

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  Web pages clear and easy to use. Prices good. Postage good and fast. Good products. A good Company to deal with.

  Review of 10/08/2024, following an experience of 08/08/2024 by DEREK F.

• 5 / 5

  

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  Fast order processing, same day despatch and quick delivery

  Review of 10/08/2024, following an experience of 09/08/2024 by ALISON S.

• 5 / 5

  

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  The site is very easy to use and quick delivery

  Review of 08/08/2024, following an experience of 06/08/2024 by SHARON T.

• 5 / 5

  

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  Great communication and parcel arrived on time.

  Review of 07/08/2024, following an experience of 03/08/2024 by LYNDA L.

• 5 / 5

  

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  Easy pleasant transaction first class delivery service

  Review of 07/08/2024, following an experience of 06/08/2024 by NANCY D.

• 5 / 5

  

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  Good product ať reasonable cost

  Review of 07/08/2024, following an experience of 05/08/2024 by ANNE M.

• 4 / 5

  

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  This was the 1st order which was delivered on time and well packaged

  Review of 06/08/2024, following an experience of 02/08/2024 by ROBERT S.

• 2 / 5

  

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  expected delivery date Aug 1 arrived today July30 Left outside the porch but delivery claimed to be in the porch and photo was black. Only checked the door as a visitor heard a noise, I didn't, and I went out to see the boxes, one squashed and breaking up. An email was sent re delivery at 0912 today. order says no stock of cleansing wipes sensitive - so where is my updated bill?

  Review of 06/08/2024, following an experience of 28/07/2024 by CAROL E M.

  Answer by id-direct.com

  

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  Thank you for your review. We are sorry to hear there was an item missing from your delivery. We have arranged for the case of wipes to be shipped today, for delivery tomorrow. Should you experience an issue with future deliveries, please do advise us either by email or by telephone at the earliest opportunity to enable us to rectify the problem as quickly as possible. Please accept out apologies for the inconvenience.

• 5 / 5

  

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  Amazing service every time. Quick dispatch and easy delivery. Customer service is always helpful and responsive.

  Review of 06/08/2024, following an experience of 05/08/2024 by LAURA M.

• 5 / 5

  

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  Ordered 2 August with 3 working day delivery. Delivered the very next day 3 August. Great customer service.

  Review of 06/08/2024, following an experience of 02/08/2024 by JOHN C.

• 5 / 5

  

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  I already know the product. The actual delivery by DPD is usually very reliable.

  Review of 06/08/2024, following an experience of 05/08/2024 by ALAN C.

• 5 / 5

  

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  Excellent shopping experience, delivery was very quick, thank you.

  Review of 06/08/2024, following an experience of 28/07/2024 by HELEN W.

• 5 / 5

  

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  Ordering proceedure simple Deliveries quick and often earlier than predicted.

  Review of 06/08/2024, following an experience of 28/07/2024 by GILIAN B.

• 5 / 5

  

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  Very good service thank +++

  Review of 06/08/2024, following an experience of 29/07/2024 by CLIFDEN B.

Reviews displayed in chronological order