Customer reviews for id-direct.com

Customer reviews

• 5 / 5

  

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  excellent service

  Review of 27/07/2021, following an experience of 21/07/2021 by A A. *

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• 5 / 5

  

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  Good product, excellent service and delivery.

  Review of 24/07/2021, following an experience of 23/07/2021 by A A. *

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• 5 / 5

  

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  Fast delivery, good price, the items I needed.

  Review of 24/07/2021, following an experience of 21/07/2021 by A A. *

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• 5 / 5

  

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  Fast and well-packaged delivery, highly recommended!

  Review of 19/07/2021, following an experience of 07/07/2021 by A A. *

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• 5 / 5

  

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  n/a

  Review of 17/07/2021, following an experience of 15/07/2021 by A A. *

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• 3 / 5

  

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  The nappies are okay they do leak quite often and because they are for special needs very expensive for average quality.

  Review of 16/07/2021, following an experience of 15/07/2021 by A A. *

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• 5 / 5

  

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  Nice simple website to use. Their customer services is also very good. Highly recommended

  Review of 16/07/2021, following an experience of 15/07/2021 by A A. *

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• 5 / 5

  

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  Easy to order on the internet. Order confirmation received. e-mail notification that parcel was on its way. A further text to say what time parcel was arriving on the said day. Parcel arrived on time. Excellent service all round.

  Review of 15/07/2021, following an experience of 11/07/2021 by A A. *

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• 5 / 5

  

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  Fast delivery good services

  Review of 15/07/2021, following an experience of 14/07/2021 by A A. *

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• 5 / 5

  

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  Best step from pampers

  Review of 15/07/2021, following an experience of 03/05/2021 by A A. *

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• 5 / 5

  

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  Nappies fit well and they time they delivered on a Saturday even tho they say they don’t is worth mentioning. So good product, good delivery.

  Review of 14/07/2021, following an experience of 12/07/2021 by A A. *

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• 5 / 5

  

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  A clear web site

  Review of 13/07/2021, following an experience of 06/07/2021 by A A. *

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• 5 / 5

  

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  Easy to order

  Review of 13/07/2021, following an experience of 10/07/2021 by A A. *

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• 4 / 5

  

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  It took me a long time to order, it kept going back to other products

  Review of 10/07/2021, following an experience of 08/07/2021 by A A. *

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• 5 / 5

  

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  Best pull ups for my granddaughter who has artisum

  Review of 10/07/2021, following an experience of 09/07/2021 by A A. *

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• 5 / 5

  

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  Excellent product.very fast delivery.thank you

  Review of 09/07/2021, following an experience of 07/07/2021 by A A. *

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• 5 / 5

  

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  Made every effort to deliver items ASAP as requested. Very caring and compassionate.

  Review of 09/07/2021, following an experience of 08/07/2021 by A A. *

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• 4 / 5

  

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  Everything went very smoothly and I am well satisfied that the process worked as expected

  Review of 06/07/2021, following an experience of 04/07/2021 by A A. *

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• 5 / 5

  

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  Fast delivery

  Review of 06/07/2021, following an experience of 30/06/2021 by A A. *

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• 5 / 5

  

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  Very easy to negotiate the website and a very good price

  Review of 06/07/2021, following an experience of 03/07/2021 by A A. *

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• 4 / 5

  

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  Useful product helps with bladder control

  Review of 04/07/2021, following an experience of 02/07/2021 by A A. *

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• 5 / 5

  

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  Easy to use website. Fast response and delivery. Excellent.

  Review of 03/07/2021, following an experience of 28/06/2021 by A A. *

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• 5 / 5

  

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  Brilliant service

  Review of 03/07/2021, following an experience of 29/06/2021 by A A. *

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• 5 / 5

  

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  Website really good delivery service 10 out of 10 brilliant service thanks

  Review of 02/07/2021, following an experience of 29/06/2021 by A A. *

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• 5 / 5

  

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  very easy to use and really quick delivery service

  Review of 02/07/2021, following an experience of 30/06/2021 by A A. *

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• 5 / 5

  

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  Absolutely a superb service. iD pants so comfortable. Keep up your great service. Many thanks to all your staff. Take care.

  Review of 02/07/2021, following an experience of 29/06/2021 by A A. *

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• 5 / 5

  

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  Have not tried the product but am very positive about price and service levels so far

  Review of 01/07/2021, following an experience of 29/06/2021 by A A. *

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• 5 / 5

  

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  ID is always very quick and reliable at sending out products i buy off them. Very highly recommended

  Review of 01/07/2021, following an experience of 29/06/2021 by A A. *

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• 5 / 5

  

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  Easy to order and fast delivery. Have not been disappointed.

  Review of 30/06/2021, following an experience of 28/06/2021 by A A. *

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• 5 / 5

  

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  Always fast and accurate service - the current offer is excellent, too.

  Review of 29/06/2021, following an experience of 26/06/2021 by A A. *

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• 4 / 5

  

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  There were no problems using this site

  Review of 29/06/2021, following an experience of 23/06/2021 by A A. *

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• 5 / 5

  

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  The site was easy to navigate and I found what I was looking for very quickly. The pictures of the product enabled me to verify it was the correct item.

  Review of 27/06/2021, following an experience of 18/06/2021 by A A. *

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• 5 / 5

  

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  Simple and straightforward ordering process, good quality products, attractive offer.

  Review of 26/06/2021, following an experience of 25/06/2021 by A A. *

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• 5 / 5

  

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  excellent selection each item fully described

  Review of 26/06/2021, following an experience of 22/06/2021 by A A. *

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• 5 / 5

  

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  I have always received great service over the years.

  Review of 24/06/2021, following an experience of 21/06/2021 by A A. *

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• 5 / 5

  

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  Easy to find the product I need. Information provided.

  Review of 24/06/2021, following an experience of 22/06/2021 by A A. *

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• 5 / 5

  

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  Super fast and efficient

  Review of 24/06/2021, following an experience of 23/06/2021 by A A. *

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• 5 / 5

  

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  Easy to order had no problems,great service, delivery is very fast didnt wait long at all.excellent all round.

  Review of 23/06/2021, following an experience of 22/06/2021 by A A. *

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• 5 / 5

  

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  This is a great site, easy to use, quick to order and excellent delivery.

  Review of 23/06/2021, following an experience of 22/06/2021 by A A. *

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• 5 / 5

  

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  Easy to find and purchase what you need. Quick delivery too. Would recommend.

  Review of 23/06/2021, following an experience of 22/06/2021 by A A. *

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• 5 / 5

  

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  Amazed at the speed of service. Placed my order about an hour ago and it’s already dispatched! And with a discount code too. Very satisfied customer.

  Review of 23/06/2021, following an experience of 22/06/2021 by A A. *

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• 5 / 5

  

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  easy to find products

  Review of 22/06/2021, following an experience of 21/06/2021 by A A. *

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• 5 / 5

  

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  Nappies kids confort

  Review of 21/06/2021, following an experience of 24/05/2021 by A A. *

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• 5 / 5

  

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  Easy to use

  Review of 19/06/2021, following an experience of 18/06/2021 by A A. *

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• 3 / 5

  

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  Awaiting delivery although did.say next day delivery which should of been today (friday) had an email to day delivering monday

  Review of 19/06/2021, following an experience of 17/06/2021 by A A. *

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  We are sorry that you are experiencing problems, we would like to help you with your query, please email our customer care team at shopuk@ontexglobal.com or call us on freephone 0800 389 6185

• 5 / 5

  

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  Delivered on time, goods as advertised

  Review of 18/06/2021, following an experience of 11/06/2021 by A A. *

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• 5 / 5

  

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  Fantastic service,

  Review of 17/06/2021, following an experience of 16/06/2021 by A A. *

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• 5 / 5

  

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  Prompt and discrete service

  Review of 17/06/2021, following an experience of 31/05/2021 by A A. *

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• 5 / 5

  

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  Product and service top class!

  Review of 16/06/2021, following an experience of 15/06/2021 by A A. *

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• 5 / 5

  

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  Very good website, digital communication at every stage is excellent. Easy to speak to if you need to.

  Review of 16/06/2021, following an experience of 15/06/2021 by A A. *

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  • Thank you for sharing your feedback with us we are pleased that you are happy with your purchase Service

• 5 / 5

  

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  Everything easy to see and ordering simple . Excellent

  Review of 15/06/2021, following an experience of 13/06/2021 by A A. *

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• 5 / 5

  

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  Great, I found what I needed easily. The website is clear and delivery is super quick! I would defientley recommend.

  Review of 15/06/2021, following an experience of 14/06/2021 by A A. *

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• 5 / 5

  

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  Easy to use Web site gives great detail of products available

  Review of 15/06/2021, following an experience of 12/06/2021 by A A. *

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• 5 / 5

  

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  excellent

  Review of 13/06/2021, following an experience of 25/05/2021 by A A. *

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• 5 / 5

  

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  Easy to navigate site to find required item . Fast delivery

  Review of 11/06/2021, following an experience of 09/06/2021 by A A. *

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• 5 / 5

  

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  Once I logged into your site as a new customer, it was relatively easy with prompts if I got stuck. Excellent service and great delivery. Love that my money does not come off until you dispatch the goods. Many thanks to you all. Also DPD is a great company to use so thanks for that too. Wishing you all the very best during these difficult times.

  Review of 10/06/2021, following an experience of 07/06/2021 by A A. *

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• 5 / 5

  

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  Easy to order and delivered very quickly

  Review of 10/06/2021, following an experience of 06/06/2021 by A A. *

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• 5 / 5

  

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  Always very fast delivery & seem to be the cheapest available

  Review of 09/06/2021, following an experience of 08/06/2021 by A A. *

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• 5 / 5

  

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  Very good service with prompt delivery.

  Review of 08/06/2021, following an experience of 05/06/2021 by A A. *

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• 5 / 5

  

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  it is very easy to use the websiteand the order and delivery second to none.everything went the way it was told,exceptional service,highly recommended

  Review of 08/06/2021, following an experience of 03/06/2021 by A A. *

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• 4 / 5

  

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  This would be a 5 if weekend delivery were possible. Currently I'd my relative asks me to place an order on a Thursday,.it won't arrive til the Monday... But, excellent product that relative and care home value and prefer and once relative is home I shall set up a regular order.

  Review of 05/06/2021, following an experience of 03/06/2021 by A A. *

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• 5 / 5

  

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  Very clear and easy to use. I like the way the products are illustrated and the explanations for each one. Ordering is very straightforward.

  Review of 05/06/2021, following an experience of 30/05/2021 by A A. *

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• 5 / 5

  

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  easy to find product and all information plus delivery charges

  Review of 04/06/2021, following an experience of 02/06/2021 by A A. *

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  Thank you for sharing your feedback with us, we are pleased that you are happy with the service

• 4 / 5

  

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  ???

  Review of 04/06/2021, following an experience of 02/06/2021 by A A. *

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  Thank you for sharing your feedback with us. If we can help you with a query, please email our customer care team at shopuk@ontexglobal.com or call us on freephone 0800 389 6185, where one of the team can assist you.

• 5 / 5

  

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  Brilliant service and results

  Review of 03/06/2021, following an experience of 30/05/2021 by A A. *

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• 5 / 5

  

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  Excellent its is worth trying! Good value for money.

  Review of 03/06/2021, following an experience of 31/05/2021 by A A. *

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• 5 / 5

  

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  Very absorbent pull ups akin to pampers baby dry. Ideal for my autistic 6 year old

  Review of 02/06/2021, following an experience of 30/05/2021 by A A. *

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• 5 / 5

  

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  The site easy to use and prompt delivery. Always well informed

  Review of 28/05/2021, following an experience of 25/05/2021 by A A. *

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• 5 / 5

  

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  Product is brilliant will never buy from anywhere else my items are always dispatched immediately and delivered the next day all around service is just perfect would highly recommend.

  Review of 25/05/2021, following an experience of 24/05/2021 by A A. *

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• 5 / 5

  

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  As soon as l place my order, l receive an email to confirm. Then shortly afterwards, received another to say that item has been shipped. Very professional, and excellent service.

  Review of 25/05/2021, following an experience of 24/05/2021 by A A. *

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• 4 / 5

  

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  Easy to find products and very swift delivery.

  Review of 25/05/2021, following an experience of 23/05/2021 by A A. *

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• 5 / 5

  

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  Excellent service from start to finish. Thank you for a top class service.

  Review of 25/05/2021, following an experience of 21/05/2021 by A A. *

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• 5 / 5

  

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  Easy to navigate.

  Review of 23/05/2021, following an experience of 07/05/2021 by A A. *

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• 5 / 5

  

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  Excellent, I emailed and called for advise, very helpful, items arrived earlier that I expected but carrier notified me so not a problem

  Review of 23/05/2021, following an experience of 20/05/2021 by A A. *

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• 5 / 5

  

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  A very efficient service, order placed yesterday and just received an email to say that its been dispatched.

  Review of 21/05/2021, following an experience of 16/05/2021 by A A. *

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• 2 / 5

  

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  Difficult to register account

  Review of 21/05/2021, following an experience of 13/05/2021 by A A. *

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  We are sorry that you have been experiencing problems, we would like to help you with your query. Please contact our customer care team at shopuk@ontexglobal.com or call us on freephone 0800 389 6185.

• 5 / 5

  

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  The order went through very efficiently and quickly

  Review of 21/05/2021, following an experience of 19/05/2021 by A A. *

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• 5 / 5

  

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  Arrived very quickly, impressed, website was easy and nicely set out

  Review of 21/05/2021, following an experience of 08/05/2021 by A A. *

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  Thank you so much for sharing your feedback with us. We are pleased to hear that you are happy with the website and service received.

• 5 / 5

  

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  Good quality and reasonably priced products. Quick delivery and website is easy to navigate

  Review of 21/05/2021, following an experience of 16/05/2021 by A A. *

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• 5 / 5

  

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  Easy to order,

  Review of 21/05/2021, following an experience of 13/05/2021 by A A. *

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• 5 / 5

  

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  I highly recommend id-direct. They supply high quality incontinence wear and give a 15% discount if you receive pads from your local council. In addition, if the order is placed before 1pm the goods are delivered the next day.

  Review of 21/05/2021, following an experience of 20/05/2021 by A A. *

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  Thank you for sharing your feedback with us, we are delighted that you are happy with your purchase and the service received.

• 5 / 5

  

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  Excellent service - especially from phone staff who are highly knowledgeable, patient and polite. Thank you. Delivery is always quick too!

  Review of 14/05/2021, following an experience of 12/05/2021 by A A. *

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  Thank you for sharing your feedback with us. We are delighted to hear that you are happy with your purchase and the service received from the team.

• 5 / 5

  

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  Excellent larger size pull up nappies for our autistic son. A service.

  Review of 14/05/2021, following an experience of 12/05/2021 by A A. *

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  Thank you for sharing your feedback with us, we are pleased that you are happy with your purchase and service received.

• 5 / 5

  

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  All the ID products i have tried are superior to rival products

  Review of 13/05/2021, following an experience of 11/05/2021 by A A. *

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  Thank you for sharing your feedback with us, we are delighted to hear you are happy with the products we offer.

• 5 / 5

  

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  Ordered for the mother in law

  Review of 13/05/2021, following an experience of 11/05/2021 by A A. *

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  Thank you for sharing your feedback with us

• 5 / 5

  

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  Speedy next day delivery. Excellent product.

  Review of 12/05/2021, following an experience of 07/05/2021 by A A. *

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• 5 / 5

  

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  Very fast service

  Review of 11/05/2021, following an experience of 07/05/2021 by A A. *

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  Thank you for sharing your feedback with us. We are pleased that you are happy with the speed of service.

• 5 / 5

  

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  site easy to access. no problem ordering and excellent service.

  Review of 11/05/2021, following an experience of 07/05/2021 by A A. *

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  Thank you for sharing your feedback with us, we are pleased to hear that you are happy with the service received.

• 5 / 5

  

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  here day after ordering - brilliant

  Review of 08/05/2021, following an experience of 06/05/2021 by A A. *

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• 5 / 5

  

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  Easy to use and navigate, great price, fast shipping

  Review of 06/05/2021, following an experience of 05/05/2021 by A A. *

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  Thank you for sharing your feedback with us, we are pleased that you are happy with the products and service received.

• 5 / 5

  

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  Everything perfect.

  Review of 04/05/2021, following an experience of 29/04/2021 by A A. *

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  Thank you for sharing your feedback with us.

• 4 / 5

  

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  Good ovrall.

  Review of 02/05/2021, following an experience of 28/04/2021 by A A. *

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• 5 / 5

  

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  Great quick fast service

  Review of 01/05/2021, following an experience of 29/04/2021 by A A. *

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  Thank you for sharing your feedback with us, we are pleased that you are happy with the service

• 4 / 5

  

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  Good price, great deliver Should be 5 star but I never give 5 so would say 4.6

  Review of 01/05/2021, following an experience of 30/04/2021 by A A. *

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  Thank you so much for sharing your feedback with us.

• 5 / 5

  

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  Fab

  Review of 01/05/2021, following an experience of 29/04/2021 by A A. *

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• 5 / 5

  

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  Website is very accessible and delivery is always on time.

  Review of 30/04/2021, following an experience of 27/04/2021 by A A. *

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• 5 / 5

  

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  Easy to navigate, easy to purchase and speedy delivery. Excellent company.

  Review of 29/04/2021, following an experience of 26/04/2021 by A A. *

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  Thank you for sharing your feedback with us. We are very pleased to hear you are happy with the service received and ease of ordering from the site.

• 5 / 5

  

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  Very Good. Super quick delivery.

  Review of 29/04/2021, following an experience of 28/04/2021 by A A. *

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  Thank you for sharing your feedback with us and we are pleased you are happy with the service received

• 5 / 5

  

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  The site is easy to navigate and well set out.

  Review of 23/04/2021, following an experience of 01/04/2021 by A A. *

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• 4 / 5

  

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  I continue to use This company as delivery is exceptional my 5 ur old son still in medinappies recently diagnosed with Inflammatory Bowel Disease uses their junior range and have been very good still having an issue with a few nappies. I purchase a Case per order with additional extra cases as n when needed more than often always manage to get a Batch within case that are not attached at sides and rip away before my child has even got both legs in but due to the consistency and ordering delivery service which has never failed or let us down I will remain a satisfied customer

  Review of 22/04/2021, following an experience of 21/04/2021 by A A. *

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  Answer by id-direct.com

  

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  Thank you for sharing your feedback with us and we apologise that you are continuing to experience problems. Please email our customer care team at shopuk@ontexglobal.com or call us on freephone 0800 389 6185 and we can look into this matter further for you.

Reviews displayed in chronological order