Customer reviews for magimix.co.uk

Customer reviews

• 5 / 5 1

  

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  I had a really good discussion with the customer service advisor who knew the products well over years and owned and used them herself. I wish I knew her name to credit her here but her advice was very instructive and guided me to the perfect product. This kind of personal experience goes a very long way with me when purchasing something of this cost.

  Review of 21/04/2023, following an experience of 25/11/2022 by PATRICK G.

• 5 / 5 1

  

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  The website was easy to function around and find the information that you need which was all available to view

  Review of 19/04/2023, following an experience of 30/03/2023 by MAUREEN L.

• 4 / 5 1

  

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  easy and simple

  Review of 15/04/2023, following an experience of 19/03/2023 by MOHAMMAD T.

• 5 / 5 1

  

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  Easy ordering. Speedy shipping. 5*

  Review of 14/04/2023, following an experience of 27/03/2023 by ANWYN W.

• 5 / 5 1

  

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  Ordered this on line & found the web site very easy to navigate, in fact did the whole thing whilst having a cup of coffee

  Review of 12/04/2023, following an experience of 22/03/2023 by SAMANTHA D.

• 5 / 5 1

  

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  Simple to use

  Review of 08/04/2023, following an experience of 21/03/2023 by AGGIE C.

• 5 / 5 1

  

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  Great experience. Delivered very quickly

  Review of 29/03/2023, following an experience of 09/03/2023 by CAROLYN E.

• 5 / 5 1

  

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  Easy to use

  Review of 27/03/2023, following an experience of 08/03/2023 by KEITH M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Love it, great packaging and accessories, quality product

  Review of 16/03/2023, following an experience of 17/02/2023 by JAMES G.

• 5 / 5 1

  

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  Easy to use and find what I was after

  Review of 14/03/2023, following an experience of 22/02/2023 by ALEXANDRA M.

• 5 / 5 1

  

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  works fine

  Review of 12/03/2023, following an experience of 21/02/2023 by PETER F.

• 5 / 5 1

  

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  Very easy to use website with lots of info about the products.

  Review of 10/03/2023, following an experience of 13/02/2023 by KIM C.

• 5 / 5 1

  

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  E-shop was easy to use and we had free delivery

  Review of 10/03/2023, following an experience of 10/02/2023 by RACHEL C.

• 5 / 5 1

  

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  Very easy to navigate and to order

  Review of 09/03/2023, following an experience of 19/02/2023 by ADRIANA S.

• 5 / 5 1

  

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  The site is easy to navigate, well laid out and simple to follow. Plenty of images with great descriptions

  Review of 09/03/2023, following an experience of 09/02/2023 by STEPHEN H.

• 4 / 5 1

  

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  It was good. I would like to be able to go straight to look at the products instead of being shown all the promotion on them.

  Review of 24/02/2023, following an experience of 28/01/2023 by ROB M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Good juicer, easy to clean.

  Review of 17/02/2023, following an experience of 18/01/2023 by SUFI M.

• 2 / 5 1

  

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  Order process was simple, but the outcome of this transaction was not! Shame!

  Review of 17/02/2023, following an experience of 14/01/2023 by ALI A.

  Answer by magimix.co.uk

  

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  Good afternoon, Thank you for leaving a review. We would welcome you to contact the Customer Support Team via the Red Support button on the Magimix website. We endeavour to improve upon the service provided and would be keen to understand your experience. Jenny Magimix

• 5 / 5 1

  

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  Clear & practical presentation of products & very efficient selection process & delivery.

  Review of 17/02/2023, following an experience of 29/12/2022 by ALISTAIR M.

• 5 / 5 1

  

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  Easy to find item and buy it. Delivered quickly

  Review of 17/02/2023, following an experience of 15/01/2023 by AILSA D.

• 5 / 5 1

  

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  Easy to navigate website, great price with free super fast delivery. Excellent.

  Review of 17/02/2023, following an experience of 22/01/2023 by MARTIN R.

• 5 / 5 1

  

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  Quick delivery

  Review of 17/02/2023, following an experience of 06/01/2023 by RACHEL C.

• 5 / 5 1

  

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  Good selection fair pricing and quick delivery.

  Review of 17/02/2023, following an experience of 16/01/2023 by JULIAN W.

• 5 / 5 1

  

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  It was easy to use the website, the price was cheaper than on Amazon, and my order came quickly, securely packaged in protective packing. I'm very happy with my purchase.

  Review of 17/02/2023, following an experience of 28/01/2023 by JENNIFER N.

• 5 / 5 1

  

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  I bought the Vertuo Next and Milk at a great price and also qualified for a free gift and reduced price coffee subscription. The delivery was free and fast and when I had a query, Customer Services were friendly, helpful and efficient.

  Review of 17/02/2023, following an experience of 06/01/2023 by JAYNE A.

• 5 / 5 1

  

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  Well made, do a brilliant job, great service.

  Review of 12/02/2023, following an experience of 03/01/2023 by ISABELLE H.

• 3 / 5 1

  

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  Not sure I’d buy direct from Magamix again. Blender sent to wrong address without any named person on address, customer service was slow and not at all proactive, free gift was missing. Took over 2 weeks to finally receive all items. Magamix products are great but could do better with everything else!

  Review of 12/02/2023, following an experience of 31/12/2022 by GEORGE S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good and easy to navigate.

  Review of 12/02/2023, following an experience of 29/12/2022 by GAYNOR B.

• 5 / 5 1

  

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  Repeat customer, and always happy with the products and service

  Review of 27/01/2023, following an experience of 08/01/2023 by KENDALL A.

• 5 / 5 1

  

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  Quick delivery, and great service

  Review of 27/01/2023, following an experience of 02/01/2023 by ANNE MARIE W.

• 4 / 5 1

  

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  In this occasion, better price than any other seller

  Review of 25/01/2023, following an experience of 30/12/2022 by FRANCESCO D.

• 5 / 5 1

  

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  Great service, items well packaged, arrived quickly.

  Review of 23/01/2023, following an experience of 28/12/2022 by BRIAN E.

• 5 / 5 1

  

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  I had the parts the next day. Well packaged, what more could you ask for.

  Review of 22/01/2023, following an experience of 26/12/2022 by LES C.

• 5 / 5 1

  

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  A slight blip on the website, the tracking page didn’t update for several days and then the blender arrived earlier than expected. I had some correspondence with customer services who were very helpful.

  Review of 22/01/2023, following an experience of 28/12/2022 by NICK T.

• 5 / 5 1

  

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  Great website, good price and speedy delivery

  Review of 22/01/2023, following an experience of 02/01/2023 by JAMES C.

• 5 / 5 1

  

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  Easy to use website. Prompt efficient delivery.

  Review of 13/01/2023, following an experience of 17/12/2022 by ROWENA P. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  The shop on line was easy and good value - its the product design that I have issues with

  Review of 04/01/2023, following an experience of 27/11/2022 by EMILY A.

• 5 / 5 1

  

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  The Magimix e-shop is very efficient

  Review of 04/01/2023, following an experience of 03/12/2022 by IAN F.

• 5 / 5 1

  

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  Website is easy to use and delivery was fast.

  Review of 24/12/2022, following an experience of 27/11/2022 by ALICE B. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  An easy purchase

  Review of 23/12/2022, following an experience of 25/11/2022 by JANE M.

• 5 / 5 1

  

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  Efficient.

  Review of 19/12/2022, following an experience of 21/11/2022 by PATRICIA J.

• 5 / 5 1

  

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  Great fast shipping. Easy ordering.

  Review of 18/12/2022, following an experience of 22/11/2022 by ELIZABETH C.

• 5 / 5 1

  

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  Good

  Review of 18/12/2022, following an experience of 18/11/2022 by DESHVEEN KAUR M.

• 5 / 5 1

  

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  Quick delivery and good price

  Review of 17/12/2022, following an experience of 26/11/2022 by KIRSTY D. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  unclear about offers, too many different areas to go to makin it complicated

  Review of 15/12/2022, following an experience of 13/11/2022 by VICKI D.

• 4 / 5 1

  

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  The experience is good but would be much better if I could have advance notice, say 24 hour before the delivery date, so as to make myself available to collect the product.

  Review of 15/12/2022, following an experience of 25/11/2022 by PUI KWONG L.

• 4 / 5 1

  

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  Not bad

  Review of 13/12/2022, following an experience of 13/11/2022 by MARILYN G.

• 5 / 5 1

  

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  There was it enough information on website about which model of Magimix the Spiral Expert was compatible with as I had the older version of Magimix but as I found in the process that Spiral Expert could work only with the models currently advertised on website. It was resolved for me as bigger bowl compatible with my Magimix food processors 3200Xl was sent to me free of charge, and I was grateful for support as I am able to keep and use my Spiral Expert Kit

  Review of 09/12/2022, following an experience of 10/11/2022 by LIUDMILA K.

• 5 / 5 1

  

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  Excellent, and no problems, and cheaper than High Street stores!

  Review of 05/12/2022, following an experience of 08/11/2022 by VAUGHAN R.

• 1 / 5 1

  

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  It should be clearer which models this attachment fits.

  Review of 03/12/2022, following an experience of 11/11/2022 by CHRIS P. *

  *Pseudonymized data at the request of the author

  Answer by magimix.co.uk

  

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  Thank you for your review. Please contact the Customer Service department who will be happy to help you.

  Answer by Chris P

  

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  Thank you Magimix - you have sorted this out for me!

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• 5 / 5 1

  

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  Strange communication as I got an email saying it had been dispatched three days after it had arrived. Nothing beforehand and it just turned up. Lucky we were in

  Review of 03/12/2022, following an experience of 10/11/2022 by JONATHAN W.

• 5 / 5 1

  

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  Always a pleasure to deal with Magimix, excellent service.

  Review of 03/12/2022, following an experience of 11/11/2022 by GILLIAN H.

• 4 / 5 1

  

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  Great products with sound quality. No need to increase prices before Black Friday to pretend they are giving you deals on the day. AFTER Black Friday they give better offers. Wrong strategy trying to take advantage of clients.

  Review of 03/12/2022, following an experience of 15/11/2022 by F R.

• 4 / 5 1

  

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  Great service & very efficient delivery of product.

  Review of 03/12/2022, following an experience of 13/11/2022 by DRISCOLL T.

• 5 / 5 1

  

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  Very professional made site

  Review of 28/11/2022, following an experience of 08/11/2022 by GEDIMINAS B.

• 5 / 5 1

  

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  Good

  Review of 28/11/2022, following an experience of 08/11/2022 by STEVE M.

• 5 / 5 1

  

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  Excellent

  Review of 28/11/2022, following an experience of 08/11/2022 by MERLE L.

• 5 / 5 1

  

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  Easy to use

  Review of 25/11/2022, following an experience of 07/11/2022 by YANKY L.

• 5 / 5 1

  

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  Excellent customer experience and fast delivery. What a beautiful steamer!

  Review of 20/11/2022, following an experience of 26/10/2022 by LINDSAY R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to navigate, quick delivery

  Review of 17/11/2022, following an experience of 28/10/2022 by SAMUEL J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I always worry about return options etc because online purchase expectations is often tricky. But didn’t need to return anyway, the size is perfect 1.2L. Big enough but not crazy in the way & heavy.

  Review of 15/11/2022, following an experience of 15/10/2022 by ADAM Y. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Ordering and paying was easy and straightforward. Delivery was very prompt. However the after sales service is very poor.

  Review of 11/11/2022, following an experience of 23/10/2022 by DONNA M. *

  *Pseudonymized data at the request of the author

  Answer by magimix.co.uk

  

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  Thank you for leaving a review. We would welcome you to contact the Customer Support Team via the Red Support button on the Magimix website. We endeavour to improve upon the service provided and would be keen to understand your experience.

• 5 / 5 1

  

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  Excellent

  Review of 11/11/2022, following an experience of 10/10/2022 by JOE C. *

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• 5 / 5 1

  

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  Quick delivery of well packed product.

  Review of 10/11/2022, following an experience of 21/10/2022 by PATRICK D. *

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• 5 / 5 1

  

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  It’s great tool.

  Review of 07/11/2022, following an experience of 19/10/2022 by MOHAMMED R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Product came on time and I even got an extra little recipe book that was a nice surprise, thank you Magimix 😊

  Review of 04/11/2022, following an experience of 11/10/2022 by OLIVIA C. *

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• 5 / 5 1

  

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  Easy website fast and efficient delivery

  Review of 28/10/2022, following an experience of 03/10/2022 by JESSICA T. *

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• 5 / 5 1

  

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  Easy to order and speedy delivery

  Review of 22/10/2022, following an experience of 27/09/2022 by FLORENCE R. *

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• 4 / 5 1

  

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  All OK

  Review of 17/10/2022, following an experience of 28/09/2022 by CARMEN R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fast, simple and efficient -what more do you need?

  Review of 01/10/2022, following an experience of 10/09/2022 by FLORENCE J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  A great and speedy customer service

  Review of 30/09/2022, following an experience of 01/09/2022 by FRED W. *

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• 5 / 5 1

  

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  Well packaged and speedy delivery

  Review of 04/09/2022, following an experience of 15/08/2022 by SOFIA G. *

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• 5 / 5 1

  

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  Excellent

  Review of 04/09/2022, following an experience of 17/08/2022 by MOLLY E. *

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• 4 / 5 1

  

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  Some confusion around the ordering process using a voucher which could have been resolved more quickly - I almost gave up but once the order had been accepted the gelato expert was received quite quickly.

  Review of 02/09/2022, following an experience of 06/08/2022 by HOLLIE H. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Easy purchase process. Unfortunately delivery was not good - external packaging badly damaged with DPD leaving it for me to find rather than delivering to the door as usual

  Review of 09/08/2022, following an experience of 13/07/2022 by LAUREN C. *

  *Pseudonymized data at the request of the author

  Answer by magimix.co.uk

  

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  Thank you for your review. I was sorry to read about the level of service provided to you by DPD. We would welcome you to contact the Customer Support Team via the Red Support button on the Magimix website. We endeavour to improve upon the service provided and would be keen to understand your experience.

  Answer by Lauren C

  

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  I notified Magimix immediately upon delivery with photos

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• 5 / 5 1

  

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  Simple and arrived very quickly

  Review of 06/08/2022, following an experience of 11/07/2022 by LEXI M. *

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• 1 / 5 1

  

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  Delivery good. But twice the price of the spares company

  Review of 03/08/2022, following an experience of 13/07/2022 by DYLAN L. *

  *Pseudonymized data at the request of the author

  Answer by magimix.co.uk

  

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  Thank you for your review. We would welcome you to contact the Customer Support Team via the Red Support button on the Magimix website. We endeavour to improve upon the service provided and would be keen to understand your experience.

• 5 / 5 1

  

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  The item came very quickly. No discounts available through other sites, so why not buy direct?

  Review of 30/07/2022, following an experience of 11/07/2022 by CARMEN C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Relatively quick delivery. The machine is automatically registered for guarantee activation

  Review of 29/07/2022, following an experience of 01/07/2022 by OLIVER J. *

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• 5 / 5 1

  

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  Fast delivery

  Review of 23/07/2022, following an experience of 05/07/2022 by JAKE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very easy to use and efficient.

  Review of 23/07/2022, following an experience of 05/07/2022 by MATILDA P. *

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• 5 / 5 1

  

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  Best on online for their products.

  Review of 17/07/2022, following an experience of 22/06/2022 by PAUL R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fast safe delivery. Clear display of range of products except for some optional discs which I would have bought when ordering. Some of the recipes on the app are not very accurate but the machine is really nice.

  Review of 05/07/2022, following an experience of 17/06/2022 by KARL K. *

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• 5 / 5 1

  

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  A real pleasure

  Review of 01/07/2022, following an experience of 26/04/2022 by OSCAR H. *

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• 5 / 5 1

  

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  Easy to order; prompt delivery.

  Review of 01/07/2022, following an experience of 05/04/2022 by LIZZIE R. *

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• 5 / 5 1

  

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  Simple and straight forward

  Review of 01/07/2022, following an experience of 11/06/2022 by JOSEPH J. *

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• 5 / 5 1

  

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  Lovely site, easy to use.

  Review of 01/07/2022, following an experience of 13/06/2022 by KEELEY B. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Not tried the machine yet but expecting great things. The order and delivery performance was only average due to the minimal communication. No prior information on when it would be delivered until an hour before.

  Review of 01/07/2022, following an experience of 18/06/2022 by DAVE G. *

  *Pseudonymized data at the request of the author

  Answer by magimix.co.uk

  

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  Thank you for leaving a review. We would welcome you to contact the Customer Support Team via the Red Support button on the Magimix website. We endeavour to improve upon the service provided and would be keen to understand your experience.

  Answer by Dave G

  

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  This is a great example of your slow communication. I bought this 7 months ago!

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• 5 / 5 1

  

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  Ordered on Sunday 19th June and item received on Wednesday 22nd. Carriers advised of time of delivery which was helpful.

  Review of 01/07/2022, following an experience of 19/06/2022 by SEBASTIAN W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to buy no issues at all.

  Review of 01/07/2022, following an experience of 01/06/2022 by TOM M. *

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• 5 / 5 1

  

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  very good

  Review of 01/07/2022, following an experience of 16/06/2022 by LIZZIE W. *

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• 5 / 5 1

  

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  User friendly and easy to navigate

  Review of 01/07/2022, following an experience of 18/03/2022 by LIAM E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Lesley from Customer Care is very thoughtful, caring and delivered more than I've expected. I'll recommend this product and will remain loyal to the Magimix brand.

  Review of 01/07/2022, following an experience of 29/05/2022 by DENNIS R. *

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• 4 / 5 1

  

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  Delivery was fine

  Review of 01/07/2022, following an experience of 17/03/2022 by LAURA T. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  When washed in warm water. The red dye ran out into the White print and ruined it. It really looks awful now.

  Review of 01/07/2022, following an experience of 19/03/2022 by SEBASTIAN R. *

  *Pseudonymized data at the request of the author

  Answer by magimix.co.uk

  

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  Good morning Marlene, I was sorry to read the red dye in the apron has ran. If you agree, If you would be able to confirm your address, I'll ensure a replacement is sent out. Jenny Magimix

  Answer by Sebastian R

  

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  > On 23 Jun 2022, at 12:57, Jenny (Magimix UK) wrote: >  > Hi Jenny, Thank you very much for responding. I certainly didn’t expect that. I love my Cook-Expert. I use it all the time. So I bought several Magimix aprons. I hope this helps. My full address is below. I’ve had a Magimix of varying types from Magimix since 1968 when they came out first when I lived in Switzerland. It’s called a love affair - with an inanimate object :-) 😀 I update them Frequently. Thank you very much Best regards, Marlêne, Marlêne Cantan-Taylor 4 Park House 72 West Hill Road Ryde. Isle of Wight PO33 1LW > Please type your reply above this line -## > > Your request (20389) has been updated. To add additional comments, reply to this email. > > **Jenny** (Magimix UK) > > 23 Jun 2022, 12:57 BST > > Good morning Marlene, > > I was sorry to read the red dye in the apron has ran. If you agree, If you would be able to confirm your address, I'll ensure a replacement is sent out. > > > > Jenny > > Magimix > > **Marlêne Cantan-Taylor** > > 22 Jun 2022, 17:15 BST > > When washed in warm water. The red dye ran out into the White print and ruined it. It really looks awful now. > > This email is a service from Magimix UK. > [9GZDPY-99K8E]

  Answer by magimix.co.uk

  

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  Good afternoon, I've popped a replacement apron in the post for you. Delivery will be 3-5 working days. If you have any questions, please feel free to contact me. Jenny Magimix

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• 5 / 5 1

  

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  Easy to order rapid delivery

  Review of 23/06/2022, following an experience of 18/03/2022 by AARON B. *

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• 5 / 5 1

  

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  Arrived quickly

  Review of 23/06/2022, following an experience of 27/05/2022 by ANDY L. *

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• 5 / 5 1

  

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  As usual, customer support is knowledgeable. I asked for an invoice and received it promptly. Thank you so much.

  Review of 19/06/2022, following an experience of 25/05/2022 by CAROLINE L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  excellent service. Product packaged very well and delivered on time. Product registered for warranty without having to do anything

  Review of 10/06/2022, following an experience of 23/05/2022 by PAULA C. *

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• 5 / 5 1

  

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  Easy to use

  Review of 03/06/2022, following an experience of 16/05/2022 by PATRICIA K. *

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