Customer reviews for magimix.co.uk

Customer reviews

• 4 / 5 1

  

  Edit Flag

  Easy order, speedy dispatch.

  Review of 24/04/2024, following an experience of 05/04/2024 by GEORGE W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  The delivery of the products was timely communicated and was delivered within the timeframe specified.

  Review of 19/04/2024, following an experience of 30/03/2024 by ABOSEDE A.

• 5 / 5 1

  

  Edit Flag

  All good. A shipping information by the courier would have been great.

  Review of 18/04/2024, following an experience of 01/04/2024 by ULRIKE M.

• 5 / 5 1

  

  Edit Flag

  No issues.

  Review of 10/04/2024, following an experience of 21/03/2024 by ELIZABETH H. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Guest checkout option would be better or an option to log in with an account like Facebook

  Review of 08/04/2024, following an experience of 19/03/2024 by STRAZDS E.

• 4 / 5 1

  

  Edit Flag

  I have no issues with the order process, very pleased, although the model I initially found (3600) in a national retail store was not found anywhere on the MagiMix website, so I can only conclude it was now obsolete, but could still not find any support for it either.

  Review of 08/04/2024, following an experience of 07/03/2024 by MARC D.

• 1 / 5 1

  

  Edit Flag

  Delivery and ordering was easy and quick but the 1 star review is because of the after care - I’ve got a fault in the machine . I reported it and they responded fairly quickly. I was asked to check everything is clicked in correctly, and was told a ‘usual fix’ for my issue is to spray the excessively spray the buttons with furniture polish as this may release anything ‘stuck in transit’ . So I add furniture polish to my next shopping trip. Tried as suggested, it did not work. I approached Magimix again, I am now asked to send the machine back in original packaging (I no longer have as we are a few weeks post order now) - so I have been asked to get a supermarket cardboard box , pack with towels and send back at my expense ….. and this is expensive!! So I am stuck with a semi functional machine until I pay for DPD postage …my advice , don’t buy direct - if I had purchased at John Lewis (or similar) this would have been sorted with a couple of weeks … not months which is where I am now !

  Review of 08/04/2024, following an experience of 04/01/2024 by CHARLOTTE C.

  Answer by magimix.co.uk

  

  Flag

  hank you for sharing your experience with us. We're truly sorry to hear about the issue you encountered with your machine and the subsequent difficulties you faced with our aftercare process. It's disheartening to learn that our initial troubleshooting suggestions did not resolve the problem and that the follow-up instructions have caused further inconvenience. We understand your frustration and apologize for any inconvenience caused by the return process. It's certainly not the level of service we aim to provide. Your feedback is invaluable, and we will review our aftercare procedures to ensure a more seamless experience for our customers in the future. Please know that we are committed to resolving this matter promptly and to your satisfaction. We will do everything in our power to assist you with the return process and expedite the resolution of the issue with your machine. If there's anything else we can do to assist you further, please don't hesitate to reach out. Once again, we apologize for the inconvenience and thank you for bringing this to our attention. Jenny Magimix

• 1 / 5 1

  

  Edit Flag

  The finance page simply did not work, ended up re-ordering using a credit card and disregarding the 0% apr offer. Furthermore the communication regarding delivery was minimal and poor, and it was impossible to contact any customer service department for assistance. I would not use this e-shop again

  Review of 06/04/2024, following an experience of 06/03/2024 by NICOLE C. *

  *Pseudonymized data at the request of the author

  Answer by magimix.co.uk

  

  Flag

  Thank you for leaving a review. I do apologise for the level of service you've received. I've had a look into the Novuna application and it appears Novuna cancelled the payment. To understand why, I would recommend giving their Customer Experience Team a call on 0344 375 5500 DPD provides tracking information including a 1 hour time slot text message on the day of delivery. Through the DPD text messages you can track your parcel, re-arrange your delivery or designate a safe place. Please contact the Magimix Customer Service team so we can investigate why you didn't receive this service. To contact the Magimix Customer Service Team, please click the red 'support' button on the Magimix website. This can be found at the bottom of the main page, right hand side. Jenny Magimix

  Answer by Nicole C

  

  Flag

  Good afternoon. Novuna automatically cancelled the payment after I left it hanging without completing it. The reason I left it hanging is because none of the drop down boxes were working g and it was therefore impossible to complete. It is frankly a useless system. If you are going to ask for customer surveys, I’d advise you to understand the responses Sent from my iPhone

  Show exchanges Hide exchanges
• 2 / 5 1

  

  Edit Flag

  After waiting for several weeks, I enquired about my delivery and the company discovered that it had been returned. I had not been notified that it was arriving, that someone had tried to deliver it or that it had been returned to France. Is this the service expected from a reputable company?

  Review of 05/04/2024, following an experience of 16/02/2024 by ANNE P.

  Answer by magimix.co.uk

  

  Flag

  Thank you for your review. We sincerely apologise for any inconvenience caused by this delivery issue. It's certainly not the level of service we strive to uphold. DPD send a 1-hour delivery time slot text message on the morning of the delivery. I'm unsure why you didn't receiving this text message on this occasion, but we will certainly raise this with DPD. You'll be pleased to know all parcels are sent back to a warehouse within the UK rather than France, so a re-delivery will only take a few days. Thank you for bringing this matter to our attention. We truly appreciate your patience and understanding. Jenny Magimix

• 5 / 5 1

  

  Edit Flag

  Very happy with the buying process, just not the product

  Review of 21/03/2024, following an experience of 26/02/2024 by HEIDI F.

• 5 / 5 1

  

  Edit Flag

  Great

  Review of 13/03/2024, following an experience of 17/02/2024 by TOBY P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Easy website.

  Review of 10/03/2024, following an experience of 14/02/2024 by CHRIS T.

• 4 / 5 1

  

  Edit Flag

  Easy to order and pay. Swift delivery.

  Review of 08/03/2024, following an experience of 15/02/2024 by SALLY W.

• 5 / 5 1

  

  Edit Flag

  Easy ordering, prompt, efficient delivery.

  Review of 08/03/2024, following an experience of 12/02/2024 by KEITH A.

• 5 / 5 1

  

  Edit Flag

  Great timelines and delivery

  Review of 08/03/2024, following an experience of 18/02/2024 by ADAM H. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Good enough for casually browsing, creating an account and purchasing with easy steps. No complaints.

  Review of 08/03/2024, following an experience of 12/02/2024 by ARTURO M.

• 2 / 5 1

  

  Edit Flag

  The model ID of the model I ordered and I received is different than the model that was automatically registered on my account for the warranty and there is no way I can rectify that.

  Review of 08/03/2024, following an experience of 23/01/2024 by MARC-HENRI B.

• 5 / 5 1

  

  Edit Flag

  Excellent price. Delivered promptly. Shame there was only one colour at that price. Still looks great.

  Review of 08/03/2024, following an experience of 30/01/2024 by GARY M.

• 3 / 5 1

  

  Edit Flag

  The purchase experience was excellent. However the lack of communication from the carrier was an issue, which isn’t helped when the Magimix UK won’t talk the customers, other than via the online chat system.

  Review of 02/03/2024, following an experience of 28/01/2024 by RONALD P.

  Answer by magimix.co.uk

  

  Flag

  Good morning, Thank you for your feedback regarding your recent purchase experience. While I'm pleased to hear that you found the purchase process excellent, I deeply apologize for any inconvenience caused by the lack of communication from the carrier and the challenges in reaching Magimix UK. Your comments are invaluable to us, and I assure you that we will address these communication issues promptly to ensure a smoother experience for our customers in the future. If there's anything further I can assist you with, please don't hesitate to reach out via the red support button on the Magimix website. Kind regards, Jenny Magimix

• 5 / 5 1

  

  Edit Flag

  Great offer and service, thank you.

  Review of 02/03/2024, following an experience of 02/02/2024 by SANDRA S.

• 5 / 5 1

  

  Edit Flag

  When I ordered this machine originally from John Lewis, Amazon Shipping lied when they said it had been delivered when it hadn't. So, I ordered a replacement from Magimix, for the same price, and it arrived as stated. I am very pleased with it.

  Review of 24/02/2024, following an experience of 25/01/2024 by ROBERT F.

• 5 / 5 1

  

  Edit Flag

  It was easy to navigate the site and I received the product soon after placing my order.

  Review of 24/02/2024, following an experience of 03/01/2024 by SARAH S.

• 4 / 5 1

  

  Edit Flag

  It worked, what more can one say.

  Review of 24/02/2024, following an experience of 26/01/2024 by DAVID C.

• 2 / 5 1

  

  Edit Flag

  Purchase experience: got confirmation email. Nothing arrive for 2 weeks. Discovered online account. Payment had failed. Paid again and arrived quickly. No communication provided apart from 2 purchase confirmation emails. No number to ring, and no response to enquiry email. Excellent food processor, mind!

  Review of 24/02/2024, following an experience of 24/01/2024 by TOM C.

  Answer by magimix.co.uk

  

  Flag

  Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the payment process and lack of communication. We are committed to continually improving the level of service provided and your feedback is invaluable to us. Its great to read you are loving your new food processor. If you need any further assistance, please feel free to contact us via the red support button on the Magimix website. Jenny Magimix

• 5 / 5 1

  

  Edit Flag

  I bought the 4200XL at very good sale price, I sent several emails to magimix asking for advice and I had quick helpful replies. This is very good food processor with lots of accessories and comes with proper containers for the mixing blades and slicing discs. I bought this as a present and they love it , it does everything they need.

  Review of 24/02/2024, following an experience of 27/01/2024 by DEBBIE G.

• 5 / 5 1

  

  Edit Flag

  Excellent shopping experience, everything went smoothly and my item turned up very well packed and protected

  Review of 22/02/2024, following an experience of 21/01/2024 by STEVE V.

• 5 / 5 1

  

  Edit Flag

  I was struggling to order on line so rang and was advised when new stock was arriving so tried again and obtained what I wanted

  Review of 22/02/2024, following an experience of 15/01/2024 by ALISON G.

• 1 / 5 1

  

  Edit Flag

  Easy to buy, difficult to return.

  Review of 22/02/2024, following an experience of 23/01/2024 by JAKE E. *

  *Pseudonymized data at the request of the author

  Answer by magimix.co.uk

  

  Flag

  Thank you for sharing your feedback. We're sorry to hear about your difficulty with the returns process. Please reach out to our customer support team via the red support button on the Magimix website, and we'll do everything we can to assist you. Jenny Magimix

  Answer by Jake E

  

  Flag

  Hiya Jenny, It’s probably my fault for not ready the fine print. I should’ve checked you did free or cheap returns. Pretty costly when you have to organise yourself and the couriers don’t offer cover incase things go missing. Can you please check if you’ve received my return? Kind regards, Hayley > On 15 Feb 2024, at 08:44, Jenny (Magimix UK) wrote:

  Answer by magimix.co.uk

  

  Flag

  Hi Hayley, Please would you contact the Customer Care team via the red support button on the Magimix website, and we will look into this for you. Kind regards Jenny Magimix

  Show exchanges Hide exchanges
• 4 / 5 1

  

  Edit Flag

  Normal e shop

  Review of 08/02/2024, following an experience of 14/01/2024 by AMIT G.

• 5 / 5 1

  

  Edit Flag

  It’s so versatile…

  Review of 07/02/2024, following an experience of 21/01/2024 by VERONICA S.

• 5 / 5 1

  

  Edit Flag

  xxx

  Review of 04/02/2024, following an experience of 08/01/2024 by JACK J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Item was dispatched quickly and I received it in a matter of days.

  Review of 02/02/2024, following an experience of 08/01/2024 by KAREN H.

• 4 / 5 1

  

  Edit Flag

  Easy to navigate website. Arrived quickly

  Review of 02/02/2024, following an experience of 07/01/2024 by MAUREEN H.

• 5 / 5 1

  

  Edit Flag

  Love the Magimix eshop. Customer service is outstanding too!

  Review of 02/02/2024, following an experience of 12/01/2024 by ELISABETTA B.

• 5 / 5 1

  

  Edit Flag

  Excellent service and quick delivery

  Review of 02/02/2024, following an experience of 07/01/2024 by KAREN D.

• 5 / 5 1

  

  Edit Flag

  The offers on the website were clearly limited to so many per day. I was unable to take advantage of an offer one day but was able to the following morning. No issues with the order and delivery.

  Review of 02/02/2024, following an experience of 08/01/2024 by IVOR W.

• 2 / 5 1

  

  Edit Flag

  The e shop works but it doesn’t make the product fantastic Would I recommend the Magimix . E shop yes if you like expensive shiny near functional kitchen appliances

  Review of 02/02/2024, following an experience of 19/10/2023 by KEITH T.

  Answer by magimix.co.uk

  

  Flag

  Thank you for your review. Please contact the Customer Service Department via the red support button on the Magimix website should you require any assistance with your product. Jenny Magimix

• 5 / 5 1

  

  Edit Flag

  Great experience, nice and straightforward and item was really well packed.

  Review of 02/02/2024, following an experience of 01/01/2024 by JILL R.

• 5 / 5 1

  

  Edit Flag

  Fast dispatch after order placed.

  Review of 02/02/2024, following an experience of 12/11/2023 by DENNIS S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Efficient and simple process. Prompt delivery. Very pleased

  Review of 02/02/2024, following an experience of 02/01/2024 by JORDAN E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Ordering was easy & it was delivered really fast, all packaged really well too, very happy.

  Review of 02/02/2024, following an experience of 08/10/2023 by LISA G.

• 4 / 5 1

  

  Edit Flag

  The delivery speed is very fast, and the website also displays that the items have been delivered.

  Review of 02/02/2024, following an experience of 01/01/2024 by CHIA-LING H.

• 5 / 5 1

  

  Edit Flag

  Easy to use website and delivery as expected.

  Review of 02/02/2024, following an experience of 05/01/2024 by SARAH R.

• 5 / 5 1

  

  Edit Flag

  Easy to follow & as I said, swift delivery within 2 days.

  Review of 02/02/2024, following an experience of 01/01/2024 by GILLIAN D.

• 5 / 5 1

  

  Edit Flag

  Quick and efficient delivery. Very well packaged.

  Review of 02/02/2024, following an experience of 15/10/2023 by JAMES M.

• 5 / 5 1

  

  Edit Flag

  Easy to buy and very quick dispatch. Arrived almost before I could blink

  Review of 02/02/2024, following an experience of 13/10/2023 by GEVA B.

• 5 / 5 1

  

  Edit Flag

  Easy. Quick delivery. Good deal when I bought - I couldn't find it cheaper.

  Review of 02/02/2024, following an experience of 03/01/2024 by SUZANNE V.

• 5 / 5 1

  

  Edit Flag

  The delivery was disappointing as it did not arrive for 5 days after the due date.

  Review of 02/02/2024, following an experience of 29/12/2023 by MARGARET H.

• 5 / 5 1

  

  Edit Flag

  Really easy to use the site and choose exactly what you want. My Magimix was shipped and received within a few days. Excellent!

  Review of 02/02/2024, following an experience of 02/01/2024 by CAROLINE M.

• 5 / 5 1

  

  Edit Flag

  Everything an online shop should be really. It would be useful, though, if the web pages point you to the other shop where you can get all the extra discs and things (perhaps it does somewhere, but it's not obvious). I found this out by chance through the after sales service staff who I cannot praise too much for their helpfulness and friendliness.

  Review of 02/02/2024, following an experience of 06/11/2023 by IAN B.

• 5 / 5 1

  

  Edit Flag

  Excellent! Easy to select product, lots of information available to assist with the purchase. Very easy to order too. Super fast delivery. Item arrived extremely well packaged!

  Review of 02/02/2024, following an experience of 20/11/2023 by SUE C.

• 4 / 5 1

  

  Edit Flag

  Initially the Web site refused to accept my order(several times) but the excellent service centre was very helpful and after they had helped me the order went very smoothly. Product was well packd and arrived on time.

  Review of 02/02/2024, following an experience of 03/01/2024 by KARL W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very good. I would recommend.

  Review of 02/02/2024, following an experience of 21/11/2023 by WHEELER J.

• 5 / 5 1

  

  Edit Flag

  Easy to use website and very prompt delivery

  Review of 02/02/2024, following an experience of 30/12/2023 by DANIELLE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Speedy delivery and extremely well packaged

  Review of 02/02/2024, following an experience of 17/11/2023 by PAULA W.

• 5 / 5 1

  

  Edit Flag

  Great

  Review of 19/01/2024, following an experience of 30/12/2023 by MARIA A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Easy to purchase from the website

  Review of 19/01/2024, following an experience of 18/11/2023 by DARREN G.

• 5 / 5 1

  

  Edit Flag

  Quick service and delivery.

  Review of 19/01/2024, following an experience of 01/01/2024 by ANNELIESE G.

• 5 / 5 1

  

  Edit Flag

  Straight forward no issues

  Review of 18/01/2024, following an experience of 31/12/2023 by LAUREN K.

• 5 / 5 1

  

  Edit Flag

  Easy to navigate, good product comparison

  Review of 18/01/2024, following an experience of 30/12/2023 by CHLOE C.

• 5 / 5 1

  

  Edit Flag

  Very good, great service. I would recommend. Easy easy.

  Review of 18/01/2024, following an experience of 28/12/2023 by CARMEIDA E.

• 5 / 5 1

  

  Edit Flag

  Deal was better than the competition

  Review of 18/01/2024, following an experience of 31/12/2023 by CHRISTOPHER D.

• 5 / 5 1

  

  Edit Flag

  Very good

  Review of 14/01/2024, following an experience of 20/11/2023 by CAROL N.

• 5 / 5 1

  

  Edit Flag

  Great price. Big discount. Quick delivery. Only fault was the delivery was quicker than the delivery tracking function,

  Review of 14/01/2024, following an experience of 10/12/2023 by GILLIAN MARGARET S.

• 5 / 5 1

  

  Edit Flag

  Magimix site is very easy to use

  Review of 13/01/2024, following an experience of 17/11/2023 by LEO A.

• 4 / 5 1

  

  Edit Flag

  Simple enough buying experience. So while I might recommend the e-shop, I would not recommend the product I bought.

  Review of 13/01/2024, following an experience of 17/11/2023 by FIONA S.

• 5 / 5 1

  

  Edit Flag

  Quick delivery

  Review of 13/01/2024, following an experience of 20/11/2023 by RUBY M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  All ok

  Review of 13/01/2024, following an experience of 16/10/2023 by DIANA F.

• 5 / 5 1

  

  Edit Flag

  Good communication Good service Professional

  Review of 13/01/2024, following an experience of 17/11/2023 by JACQUI W.

• 5 / 5 1

  

  Edit Flag

  Easy to use website. Great prices on their sale when I purchased & I got a great deal so able to upgrade to the more expensive processor. Excellent delivery, well packed item. Very happy customer!

  Review of 13/01/2024, following an experience of 18/11/2023 by NICOLA T.

• 5 / 5 1

  

  Edit Flag

  The information is clear, and there's nothing to complain about.

  Review of 13/01/2024, following an experience of 20/11/2023 by HO CHEUNG L.

• 5 / 5 1

  

  Edit Flag

  Excellent transaction. Thank you

  Review of 12/01/2024, following an experience of 19/11/2023 by GILLIAN W.

• 4 / 5 1

  

  Edit Flag

  Easy to purchase and speedy delivery.

  Review of 12/01/2024, following an experience of 17/11/2023 by SAMANTHA A.

• 5 / 5 1

  

  Edit Flag

  Very efficient

  Review of 12/01/2024, following an experience of 18/11/2023 by CAROL T.

• 5 / 5 1

  

  Edit Flag

  Good

  Review of 12/01/2024, following an experience of 20/11/2023 by WILLIAM B.

• 5 / 5 1

  

  Edit Flag

  Fast delivery

  Review of 12/01/2024, following an experience of 20/10/2023 by VIJAY KUMAR C.

• 5 / 5 1

  

  Edit Flag

  Very goid

  Review of 12/01/2024, following an experience of 20/11/2023 by MIKE C.

• 5 / 5 1

  

  Edit Flag

  Great service. I would recommend.

  Review of 12/01/2024, following an experience of 18/11/2023 by KAREN T.

• 5 / 5 1

  

  Edit Flag

  Ordering online was straightforward. I received my magimix blender on time which i was happy about.

  Review of 12/01/2024, following an experience of 10/11/2023 by FATUMATA G.

• 5 / 5 1

  

  Edit Flag

  Great discount, easy order and immediate dispatch.

  Review of 12/01/2024, following an experience of 17/11/2023 by TUDOR W.

• 5 / 5 1

  

  Edit Flag

  Quick and easy to order which arrived within a couple of days.

  Review of 12/01/2024, following an experience of 13/11/2023 by ANNE M.

• 5 / 5 1

  

  Edit Flag

  Very good. No complaints at all. Very easy to order the one I wanted and fast delivery.

  Review of 12/01/2024, following an experience of 01/11/2023 by LIAM C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Prompt delivery, no excessive packaging.

  Review of 11/01/2024, following an experience of 15/12/2023 by GOKUL S.

• 5 / 5 1

  

  Edit Flag

  Quick and easy to find product and purchase.

  Review of 07/01/2024, following an experience of 03/12/2023 by MARK W.

• 5 / 5 1

  

  Edit Flag

  Excellent service thanks.

  Review of 06/01/2024, following an experience of 02/12/2023 by DAVE G.

• 5 / 5 1

  

  Edit Flag

  Order went through smoothly & delivery quick

  Review of 06/01/2024, following an experience of 08/12/2023 by MAYDIEANN B.

• 5 / 5 1

  

  Edit Flag

  Very rapid delivery - clear correspondence

  Review of 05/01/2024, following an experience of 05/12/2023 by LEE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very easy to navigate

  Review of 03/01/2024, following an experience of 26/11/2023 by LEE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Placed my order easily and my Magimix was delivered on time after a few days. Very easy shopping facility.

  Review of 03/01/2024, following an experience of 16/12/2023 by CHRISTINE B.

• 4 / 5 1

  

  Edit Flag

  It was very easy to order and pay. My only complaint was in trying to upload the receipt to register the guarantee. It was in email form which cannot be uploaded onto the site but I sent an email to Customer Services and received an email back with confirmation that it was registered.

  Review of 31/12/2023, following an experience of 13/12/2023 by LINDA G.

• 5 / 5 1

  

  Edit Flag

  Very quick delivery

  Review of 29/12/2023, following an experience of 29/11/2023 by DENNIS R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great service and fast delivery!

  Review of 29/12/2023, following an experience of 29/11/2023 by DAVID R.

• 5 / 5 1

  

  Edit Flag

  Very easy layout.

  Review of 29/12/2023, following an experience of 11/12/2023 by VICKI W.

• 5 / 5 1

  

  Edit Flag

  This 4200XL is a willing workaholic of the kitchen. Love it to bits.

  Review of 29/12/2023, following an experience of 29/11/2023 by NEIL E.

• 5 / 5 1

  

  Edit Flag

  Easy to order and quick delivery

  Review of 29/12/2023, following an experience of 30/11/2023 by DAVID P.

• 5 / 5 1

  

  Edit Flag

  Very happy.

  Review of 29/12/2023, following an experience of 29/11/2023 by ROB M.

• 5 / 5 1

  

  Edit Flag

  Very convenient

  Review of 29/12/2023, following an experience of 30/11/2023 by STACEY Y. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very happy with the services provided! Easy to purchase and super fast delivery!! 10/10 💫

  Review of 29/12/2023, following an experience of 28/11/2023 by ZANETA R.

• 5 / 5 1

  

  Edit Flag

  Good product! Even a little problem after delivered. Customer service solution of the problem efficient.

  Review of 29/12/2023, following an experience of 30/11/2023 by MIRANDA W.

• 5 / 5 1

  

  Edit Flag

  Quick and easy transaction with excellent delivery service. No isssues.

  Review of 29/12/2023, following an experience of 24/11/2023 by ROBERT B.

• 5 / 5 1

  

  Edit Flag

  Easy to navigate and very informative

  Review of 29/12/2023, following an experience of 29/11/2023 by JENNIFER A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very straightforward and customer friendly.

  Review of 29/12/2023, following an experience of 30/11/2023 by LINDA D.

• 1 / 5 1

  

  Edit Flag

  I bought a 5200XL at the end of November. It was faulty out of the box - the motor is a dud and the blade only spins very slowly. I contact customer services to ask for a replacement. Rather than an apology or a replacement, I've been sent a list of terms and conditions, been told that 'the returns window has now closed', been asked to check whether my brand new item is still under warranty, been asked to re-pack everything and return (again - with no apology for the fact that I've been sent a faulty product) , had a pick-up arranged for a day that I wasn't available, rescheduled work in order to be in for the pickup driver, had the driver refuse to pick up the parcel because Magimix didn't send him the correct barcode, when I emailed about this been told that I should wait and arrange a pickup 'in the new year', when I said that this wasn't acceptable been told that I should arrange and pay for the return myself. Are you bored and exhausted by this list? I certainly am! So now, three weeks after paying a huge sum for a top-of-the range food processor, I have a faulty product taking up a huge amount of space in my hallway and absolutely no confidence that I will have a working processor in time for prepping Christmas food. I honestly can't believe I paid for this experience! I bought magimix because of the quality. I understand that faults occur in expensive products, but when this happens it should be sorted by top-notch customer service. I would have had better service at Aldi. Zero stars!

  Review of 29/12/2023, following an experience of 28/11/2023 by CAROLINE C.

• 5 / 5 1

  

  Edit Flag

  Very easy to deal with

  Review of 14/12/2023, following an experience of 26/11/2023 by SAMANTHA H.

• 5 / 5 1

  

  Edit Flag

  Quick delivery, easy to use website

  Review of 14/12/2023, following an experience of 24/11/2023 by HELEN G.

• 5 / 5 1

  

  Edit Flag

  Ordering was easy and delivery was prompt. Very happy

  Review of 14/12/2023, following an experience of 27/11/2023 by CLELIA M.

• 5 / 5 1

  

  Edit Flag

  Was easy enough to order, no problems encountered.

  Review of 10/10/2023, following an experience of 12/05/2023 by BEATRICE V.

• 1 / 5 1

  

  Edit Flag

  Terrible shipping service and customer service

  Review of 23/07/2023, following an experience of 06/06/2023 by LUCAS W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Easy to use - very helpful customer services

  Review of 07/07/2023, following an experience of 10/06/2023 by JAMES K.

• 5 / 5 1

  

  Edit Flag

  Good.

  Review of 30/06/2023, following an experience of 09/06/2023 by MARCELA L.

• 5 / 5 1

  

  Edit Flag

  Easy to use and secure. Delivery was very prompt!

  Review of 29/06/2023, following an experience of 11/06/2023 by JAY W.

• 5 / 5 1

  

  Edit Flag

  Easy to purchase, very quick delivery.

  Review of 27/06/2023, following an experience of 26/05/2023 by JENNY G.

• 4 / 5 1

  

  Edit Flag

  There was some confusion to start with regarding a first purchase discount but a lovely lady called Lesley sorted it out for me promptly. So on balance I would say the e-shop was a positive experience

  Review of 27/06/2023, following an experience of 24/05/2023 by JEANNETTE S.

• 5 / 5 1

  

  Edit Flag

  Overall very good and would recommend

  Review of 15/06/2023, following an experience of 20/05/2023 by SARA T.

• 5 / 5 1

  

  Edit Flag

  Good

  Review of 11/06/2023, following an experience of 16/05/2023 by STEVE H.

• 5 / 5 1

  

  Edit Flag

  Delivery was shockingly quick even tho I ordered during a bank holiday, I had an issue with my email and it was politely and efficiently solved and it felt good and reasuring to deal with a real person especially when I was spending alot of money, investing in the CE. I did recieve a discount (15%) after attending a course taught by Linda H at the lincolnshire cookery school run by Fiona Lucas so that made the decision even easier after we were given so much useful advice from the two ladies. Even as a chef Fiona was giving us good domestic level advice and Linda constantly told us the info we needed to know about the practical issues such as cleaning and safe operation. I felt when it arrived that I knew exactly what to do and how the controls worked. The only tough choice was what to cook first as it was a bit overwhelming unboxing and setting up the space in my small kitchen. We sort of sat and stared at it for a bit!...I was reassured when it arrived in a very substantial and well designed box so that took care of any transport mishaps. I also liked the fact DPD delivered it as its a reputable carrier I trust.

  Review of 01/06/2023, following an experience of 01/05/2023 by NATALIE E.

• 5 / 5 1

  

  Edit Flag

  Excellent

  Review of 30/05/2023, following an experience of 06/05/2023 by MOHANAKUMAR S.

• 5 / 5 1

  

  Edit Flag

  Great service, very quick delivery!

  Review of 27/05/2023, following an experience of 26/04/2023 by NICOLA B.

• 5 / 5 1

  

  Edit Flag

  Easy to order online, cheaper than elsewhere using sign up code

  Review of 20/05/2023, following an experience of 24/04/2023 by ELIZABETH S.

• 5 / 5 1

  

  Edit Flag

  Ordered one day and a few days later it arrived great service.

  Review of 20/05/2023, following an experience of 02/05/2023 by WILL C.

• 3 / 5 1

  

  Edit Flag

  Ordering and deliver OK

  Review of 20/05/2023, following an experience of 24/04/2023 by JOHN B.

• 5 / 5 1

  

  Edit Flag

  Wunderbar.

  Review of 14/05/2023, following an experience of 26/04/2023 by ALAN G.

• 5 / 5 1

  

  Edit Flag

  Fast delivery & packaged carefully.

  Review of 04/05/2023, following an experience of 17/04/2023 by SHARON S.

• 5 / 5 1

  

  Edit Flag

  Excellent online service.

  Review of 27/04/2023, following an experience of 30/03/2023 by NASREEN A.

Reviews displayed in chronological order