Customer reviews for magimix.co.uk

4.5 / 5

Calculated from 188 reviews obtained over the last 12 months

403 reviews since 03/06/2022

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Customer reviews

  • 5 / 5
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    Easy to order and we received it so fast. Great.

    Review of , following an experience of by NINA S.

  • 5 / 5
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    I particularly like that you can see a side by side comparison of the different processors. The site was easy to use, navigation was simple.

    Review of , following an experience of by YVONNE M.

  • 5 / 5
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    Excellent service, highly recommended

    Review of , following an experience of by JOEL L.

  • 5 / 5
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    See above

    Review of , following an experience of by SARAH F.

  • 5 / 5
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    Good experience all round, including delivery

    Review of , following an experience of by ALICE W.

  • 5 / 5
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    Everything - very satisfactory - Thank You

    Review of , following an experience of by MARY B.

  • 5 / 5
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    Easy to order, friendly and helpful staff.

    Review of , following an experience of by JOSEPH S. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Very easy to use and easy to find things.

    Review of , following an experience of by AMNA A.

  • 5 / 5
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    Straight forward site to navigate and make a purchase

    Review of , following an experience of by EMMA L.

  • 5 / 5
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    Very easy to navigate

    Review of , following an experience of by ANDY M.

  • 5 / 5
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    Straight forward to use

    Review of , following an experience of by RICHARD B.

  • 2 / 5
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    Fine no issues though it took me a while work out the various options

    Review of , following an experience of by JENNY M.

    Answer by magimix.co.uk
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    Thank you for your feedback! We're glad to hear that everything is working great for you. We understand that getting familiar with the various options can take a little time, and we appreciate your patience. If you ever need any guidance or tips, please don’t hesitate to reach out—we’re always happy to help! Jenny Magimix

    Answer by magimix.co.uk
    Flag

    Thank you for your feedback! We're glad to hear that everything is working great for you. We understand that getting familiar with the various options can take a little time, and we appreciate your patience. If you ever need any guidance or tips, please don’t hesitate to reach out—we’re always happy to help! Jenny Magimix

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  • 5 / 5
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    Great website, easy to use, many different ways to pay and lots of links for reviews etc

    Review of , following an experience of by JONATHAN W.

  • 5 / 5
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    Great service. The machine was so well packed and arrived in perfect condition.

    Review of , following an experience of by WENDIE L.

  • 5 / 5
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    Easy website to navigate with plenty of information regarding products.

    Review of , following an experience of by LOUISA P.

  • 5 / 5
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    The ordering was easy, the parcel arrived after 3 days & very well packaged.

    Review of , following an experience of by LISA T.

  • 5 / 5
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    Easy to order and delivered quickly. Competitive prices.

    Review of , following an experience of by YVONNE P.

  • 5 / 5
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    Quality products and great service.

    Review of , following an experience of by YVONNE L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Products well presented on the website. Easy to purchase chosen product and the communication and delivery are efficient and satisfactory.

    Review of , following an experience of by ANDREA W.

  • 5 / 5
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    As you would expect.

    Review of , following an experience of by CLAIRE P.

  • 3 / 5
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    I bought one as a present it came broken, had to resend the broken product wait a week for them to check and mistakenly they refunded the item, but then customer service was quite helpful with replacing the item but a part of it came broken again. This time it wasn’t the main machine so I didn’t complain but I should be given a product not broken that I paid for. I know it’s a great product as I have one but they need to work on the packaging.

    Review of , following an experience of by SHAHARIAR A.

    Answer by magimix.co.uk
    Flag

    Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by receiving two broken items. This is certainly not the standard we strive for, and we truly appreciate your patience throughout the process. We’re glad to hear our customer service team were able to assist with the initial replacement, though it’s disappointing that part of the new item arrived damaged. If you would like to reach out to the customer Care team again, they will be able to support you with replacing the broken item. Thank you for your feedback about the packaging. This is invaluable, and we will share this with the relevant teams to ensure improvements are made. Thank you for your loyalty to Magimix, and we hope you enjoy the product as intended. If you need any further assistance, please don’t hesitate to reach out. Jenny Magimix

    Answer by magimix.co.uk
    Flag

    Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by receiving two broken items. This is certainly not the standard we strive for, and we truly appreciate your patience throughout the process. We’re glad to hear our customer service team were able to assist with the initial replacement, though it’s disappointing that part of the new item arrived damaged. If you would like to reach out to the customer Care team again, they will be able to support you with replacing the broken item. Thank you for your feedback about the packaging. This is invaluable, and we will share this with the relevant teams to ensure improvements are made. Thank you for your loyalty to Magimix, and we hope you enjoy the product as intended. If you need any further assistance, please don’t hesitate to reach out. Jenny Magimix

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  • 5 / 5
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    Excellent customer service!

    Review of , following an experience of by THOMAS W.

  • 4 / 5
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    Very easy to order from Magimix and delivery was fast. Only problem incurred was using a laptop to place the order - the information on the screen jumps as there is a header and the information below moves behind the header so it is difficult to keep track of what has been typed.

    Review of , following an experience of by LINDA R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    All fine with ordering and delivery

    Review of , following an experience of by MICHELLE M.

  • 1 / 5
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    Useless, ZERO backup. Been waiting, going going on A month(well 2 weeks plus) and ZERO useful response.

    Review of , following an experience of by MARCUS G.

    Answer by magimix.co.uk
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    We sincerely apologize for the delay and the frustration this has caused. This is not the level of service we strive to provide. Please reach out to our customer service team again with your case details, and we will prioritize resolving your issue as quickly as possible. Your experience is important to us, and we’re committed to making things right. Thank you for your patience, and we hope to turn this around for you. Jenny Magimix

    Answer by magimix.co.uk
    Flag

    We sincerely apologize for the delay and the frustration this has caused. This is not the level of service we strive to provide. Please reach out to our customer service team again with your case details, and we will prioritize resolving your issue as quickly as possible. Your experience is important to us, and we’re committed to making things right. Thank you for your patience, and we hope to turn this around for you. Jenny Magimix

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  • 4 / 5
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    Easy to use and excellent value.

    Review of , following an experience of by PETER A.

  • 5 / 5
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    Dead easy to order. Really good service. Fast delivery and competitively priced in sale.

    Review of , following an experience of by TIM T.

  • 5 / 5
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    My Magimix was delivered on schedule despite weather so poor the postal service had suppended deliveries.

    Review of , following an experience of by DAWN W.

  • 5 / 5
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    The website was easy to navigate around and to find what I was looking for, the Magimix app is a great resource

    Review of , following an experience of by TRACIE D.

  • 4 / 5
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    Easy to use

    Review of , following an experience of by ANN W.

  • 5 / 5
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    I would recommend my Magimix. Accessories are expensive, although probably npt that necessary

    Review of , following an experience of by JULIE F.

  • 5 / 5
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    From purchase to delivery everything went as stated. Plenty of information regarding the product and very positive reviews. I was lucky to buy when the product was discounted, although would have bought it anyway. Delivered within the quoted time and arrived in perfect condition. Mind you, it was very well packed.

    Review of , following an experience of by MICHAEL G.

  • 5 / 5
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    Easy to purchase and delivery was timely

    Review of , following an experience of by JESSICA B.

  • 5 / 5
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    Quite straightforward

    Review of , following an experience of by GRACIOUS C.

  • 2 / 5
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    Some items in the website can be misleading like the Citrus Press. Also blender not quiet as claimed. Returns is not easy & can be expensive - you have to pay postage.

    Review of , following an experience of by LUCAS H. *

    *Pseudonymized data at the request of the author

    Answer by magimix.co.uk
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    Thank you for your honest feedback. We are truly sorry you are not happy with your product and the service provided. The returns procedure will reviewed to ensure full clarify. Thank you for taking the time to review your product. Jenny Magimix

    Answer by magimix.co.uk
    Flag

    Thank you for your honest feedback. We are truly sorry you are not happy with your product and the service provided. The returns procedure will reviewed to ensure full clarify. Thank you for taking the time to review your product. Jenny Magimix

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  • 5 / 5
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    Quick and efficient. No complaints with the service and registering the warranty was equally painless.

    Review of , following an experience of by RATCLIFFE S.

  • 5 / 5
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    Quick delivery

    Review of , following an experience of by SUE R.

  • 4 / 5
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    I had a few problems navigating round the site. I hate scrolling banners that do not allow you to manually swipe back to a previous window that caught my eye and interest. Having to wait for the banner to cycle through until the "interesting" window appears again is irritating. I had trouble completing the payment although that may be a reflection on my bank rather than your web site. Delivery was prompt and on time. Packing was excessive, when it arrived it was inside 'three' individual boxes. Box1, the standard retail packaging inside box 2, a plain brown transport box inside box 3, a second plain brown transport box.

    Review of , following an experience of by MARK J.

  • 5 / 5
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    Very simple to use, quick delivery and goods are automatically registered for warranty purposes.

    Review of , following an experience of by MARK T.

  • 1 / 5
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    Very bad after sales service asked for a replacement for a broken product and they refunded it knowing that it costs more now to buy.

    Review of , following an experience of by SHAHARIAR A.

    Answer by magimix.co.uk
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    Thank you for your review. we are sorry to read there was a problem, and your order was refunded and not exchanged. This is not our usual level of service we aim to provide and we will review procedures to see if they can be improved. I understand the Customer Care department provided you with a discount code which would take the price of the food processor back to the sales price, and even a little bit lower. If you require any help with applying the discount code to your order, please do reach out to us as the Customer Care team will be happy to help. Jenny Magimix

    Answer by magimix.co.uk
    Flag

    Thank you for your review. we are sorry to read there was a problem, and your order was refunded and not exchanged. This is not our usual level of service we aim to provide and we will review procedures to see if they can be improved. I understand the Customer Care department provided you with a discount code which would take the price of the food processor back to the sales price, and even a little bit lower. If you require any help with applying the discount code to your order, please do reach out to us as the Customer Care team will be happy to help. Jenny Magimix

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  • 5 / 5
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    Generally very good, although it was unclear how to get optional accesories - e.g. the dicing kit. Not great that Magimix direct you to a different website for acessories

    Review of , following an experience of by ROBERT Y.

  • 5 / 5
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    Ordered and it was delivered within a week

    Review of , following an experience of by PAMELA V.

  • 4 / 5
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    The whole ordering process on the Magimix website was very quick and simple, and delivery was effected on time. I had to contact Customer Services, as the item was a gift, but it had been automatically registered to me/my account. This could not be changed, but they did come up with a solution to the problem. So my whole exerience was a good one.

    Review of , following an experience of by FIONA S.

  • 4 / 5
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    The Magimix website is very easy to use.

    Review of , following an experience of by DYMPHIE W.

  • 1 / 5
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    Order shipped on 17th December now 1st January and still haven’t received the order

    Review of , following an experience of by PETER S.

    Answer by magimix.co.uk
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    Thank you for your review. I do apologise for the delay with your order. Please reach out to the Customer Care team via the red support button on the Magimix website, and they will investigate the situation for you. Jenny Magimix

    Answer by magimix.co.uk
    Flag

    Thank you for your review. I do apologise for the delay with your order. Please reach out to the Customer Care team via the red support button on the Magimix website, and they will investigate the situation for you. Jenny Magimix

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  • 2 / 5
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    long shipping, compare to other brand (I don't want to mention the name here), they are much faster delivery.

    Review of , following an experience of by JOSHUA R. *

    *Pseudonymized data at the request of the author

    Answer by magimix.co.uk
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    Thank you for your review. I can confirm delivery is 3-5 working days, but we endeavour to improve upon this. Jenny Magimix

    Answer by magimix.co.uk
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    Thank you for your review. I can confirm delivery is 3-5 working days, but we endeavour to improve upon this. Jenny Magimix

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  • 5 / 5
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    Easy process. Straightforward and quick delivery.

    Review of , following an experience of by LAURA K.

  • 5 / 5
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    Very good online experience and speedy delivery with a great discount.

    Review of , following an experience of by ALAN G.

  • 1 / 5
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    How can they fail to ship the item, twice?!

    Review of , following an experience of by MADELEINE T.

    Answer by magimix.co.uk
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    Thank you for your review. I do apologise for the inconvenience of not receiving your product. Please do contact the Customer Care Team via the red support button on the website, and they will investigate on your behalf. Jenny Magimix

    Answer by magimix.co.uk
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    Thank you for your review. I do apologise for the inconvenience of not receiving your product. Please do contact the Customer Care Team via the red support button on the website, and they will investigate on your behalf. Jenny Magimix

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  • 5 / 5
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    No problems

    Review of , following an experience of by MICHELLE M.

  • 3 / 5
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    Ordering was easy. We received a discount on the toaster in the black Friday sale and it arrived the next day via DPD.

    Review of , following an experience of by SARAH S.

  • 3 / 5
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    It doesnt give sufficient product information

    Review of , following an experience of by PIERS E.

    Answer by magimix.co.uk
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    Thank you for your review. Please do contact the Customer Care Team via the red support button on the website for help. Jenny Magimix

    Answer by magimix.co.uk
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    Thank you for your review. Please do contact the Customer Care Team via the red support button on the website for help. Jenny Magimix

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  • 1 / 5
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    Received the item and realised its too small so tried to exchange for bigger one. Filled the form but no one contacted me back. Horrible customer service. I really wanted to exchange it for one size bigger because It would be perfect for my kitchen but no reply from magimix.

    Review of , following an experience of by LEANNE J. *

    *Pseudonymized data at the request of the author

    Answer by magimix.co.uk
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    Thank you for your review. We were sorry to read the form failed to send your details to us on this occasion. Please do contact the Customer Care Team via the red support button on the website as they will be more than happy to help where they can. Jenny Magimix

    Answer by magimix.co.uk
    Flag

    Thank you for your review. We were sorry to read the form failed to send your details to us on this occasion. Please do contact the Customer Care Team via the red support button on the website as they will be more than happy to help where they can. Jenny Magimix

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  • 5 / 5
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    Easy to navigate

    Review of , following an experience of by SIMON B.

  • 5 / 5
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    Good experience

    Review of , following an experience of by ELIZABETH F.

  • 5 / 5
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    Very smooth ordering process. Delivery was left outside front door rather than shed as requested but I think that it the fault of the delivery company, not the store.

    Review of , following an experience of by HANNAH E.

  • 5 / 5
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    Very easy to order and glad that I did so directly with Magimix for the guarantee. Kept updated from order confirmation to delivery so very pleased with the service 👍🏻

    Review of , following an experience of by FRANK M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Order was easy and timely. No problems

    Review of , following an experience of by ALISON T.

  • 5 / 5
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    I bought the Magimix slicer on line having got a result on Black Friday, I was going to purchase on the Thursday but left it in the basket to discover it had been discounted by £30. The Magimix shopping site is easy to use and what I did like is being kept up to date with the delivery in conjunction with the delivery company. The whole on line shopping experience was easy and effective.

    Review of , following an experience of by MARTIN W.

  • 5 / 5
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    Easy to use and good comms

    Review of , following an experience of by SUZANNE R.

  • 5 / 5
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    Very well laid out site

    Review of , following an experience of by REBECCA W.

  • 5 / 5
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    Fast efficient, and secure delivery from magimix means you do not have to worry about a thing !

    Review of , following an experience of by PAUL B.

  • 5 / 5
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    First class service.

    Review of , following an experience of by CHRIS R.

  • 5 / 5
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    The experience of using the website was great and simple to used. Delivery was exceptional as I received my new processor within days of ordering it. Very efficient and pleasant transaction overall

    Review of , following an experience of by SANDRA B.

  • 3 / 5
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    Not highly customer service is not very proactive

    Review of , following an experience of by JILL M.

    Answer by magimix.co.uk
    Flag

    Thank you for your review. I was sorry to read you didn't receive the high level of customer service we aim to provide. Please do contact the Customer Care team via the red support on the Magimix website, and they will be able to help you further. Jenny Magimix

    Answer by magimix.co.uk
    Flag

    Thank you for your review. I was sorry to read you didn't receive the high level of customer service we aim to provide. Please do contact the Customer Care team via the red support on the Magimix website, and they will be able to help you further. Jenny Magimix

    Answer by Jill M
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    I am still waiting the second usb every communication takes 48 hrs!! Really Jill Sent from my iPhone

    Answer by Jill M
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    I am still waiting the second usb every communication takes 48 hrs!! Really Jill Sent from my iPhone

    Answer by magimix.co.uk
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    Thank you for your additional comments. During busy periods such as Black Friday and Christmas, the Customer Care team can run at the quoted maximum response time of 24hours. Thank you for your patience and understanding. Jenny Magimix

    Answer by magimix.co.uk
    Flag

    Thank you for your additional comments. During busy periods such as Black Friday and Christmas, the Customer Care team can run at the quoted maximum response time of 24hours. Thank you for your patience and understanding. Jenny Magimix

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  • 4 / 5
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    Very good service and delivery

    Review of , following an experience of by GAVIN C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    fast safe delivery double boxed

    Review of , following an experience of by SUSAN H.

  • 2 / 5
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    Shop was fine a little difficult to compare products

    Review of , following an experience of by ELLA T. *

    *Pseudonymized data at the request of the author

  • 1 / 5
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    The delivery by DPD was shockingly poor, days later than expected and then left in a vulnerable position, in the road by the bins, rather than being brought to the door thus causing additional problems of getting it into the house We found the web-site to be confusing and jumbled

    Review of , following an experience of by CAROLE M. *

    *Pseudonymized data at the request of the author

    Answer by magimix.co.uk
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    Thank you for your review. We appreciate all feed back. Jenny Magimix

    Answer by magimix.co.uk
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    Thank you for your review. We appreciate all feed back. Jenny Magimix

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  • 5 / 5
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    Easy, quick. Very happy.

    Review of , following an experience of by KEVIN E.

  • 4 / 5
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    Website was easy to use. Delivery time wasn't quick.

    Review of , following an experience of by SUZANNE V.

  • 5 / 5
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    As above

    Review of , following an experience of by KEITH T.

  • 5 / 5
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    Great service

    Review of , following an experience of by O'CONNOR RICHARDSON D.

  • 4 / 5
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    Very good. Had a slight complication with the order which was fixed very quickly.

    Review of , following an experience of by NATHAN K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I bought it over the weekend and it’s delivered on Tuesday. Delivery time is alright

    Review of , following an experience of by CHLOE M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Made my choice, ordered and paid for swiftly then 2 days later it arrived. Excellent

    Review of , following an experience of by ANNIE H.

  • 5 / 5
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    Pretty good

    Review of , following an experience of by MARGARET M.

  • 5 / 5
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    Excellent Service. fast delivery

    Review of , following an experience of by DON H.

  • 5 / 5
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    Easy to order and delivery was super quick Packaging was a box within a box within a box …thought they were delivering a washing machine by mistake !

    Review of , following an experience of by EMMA H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Very easy and it arrived exactly when and as I would have wished.

    Review of , following an experience of by JONATHAN O.

  • 5 / 5
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    Excellent equipment and well made

    Review of , following an experience of by STEPHEN T.

  • 5 / 5
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    Easy to navigate and order. Clear differences between machines making it easy to buy the right one

    Review of , following an experience of by RACHAEL H.

  • 5 / 5
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    Delivery very prompt. Very pleased

    Review of , following an experience of by WENDY B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Seems easy to navigate and find what you need and if there’s an issue it can easily be dealt with

    Review of , following an experience of by CECILIA H.

  • 5 / 5
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    very good

    Review of , following an experience of by DAVID P.

  • 5 / 5
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    Clear and simple

    Review of , following an experience of by CONOR M.

  • 5 / 5
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    Very easy to get all the answers to the questions I had. Appreciated free delivery. The best price was purchasing directly.

    Review of , following an experience of by JANICE ANN W.

  • 5 / 5
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    Amazing super quality toaster highly recommended quick delivery

    Review of , following an experience of by JOHN F.

  • 5 / 5
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    Easy to use website good communication and first class product

    Review of , following an experience of by NOAH R. *

    *Pseudonymized data at the request of the author

  • 2 / 5
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    I had no problem with the return process.

    Review of , following an experience of by GARETH C.

  • 5 / 5
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    Excellent service

    Review of , following an experience of by TONY L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Easy to use website with clear product descriptions - and dispatch of my toaster was fast. A 'seamless transaction'; I'm very pleased.

    Review of , following an experience of by DEREK H.

  • 5 / 5
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    Very easy to buy and good updates on delivery.

    Review of , following an experience of by PAULO B.

  • 2 / 5
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    No problem ordering, however still waiting for their response to my returned product to see if they will refund.

    Review of , following an experience of by ANNE S.

  • 5 / 5
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    Easy to navigate, no problems for me at all

    Review of , following an experience of by WILL W.

  • 5 / 5
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    I gave 5 stars for the excellent way it was packaged, and the very good delivery servicethe Magimix is a present for my granddaughter and as of yet she hasn't used it,

    Review of , following an experience of by MALCOLM K.

  • 5 / 5
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    Very easy and simple to choose between products and to then make a purchase

    Review of , following an experience of by CHARLES B.

  • 5 / 5
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    Very good

    Review of , following an experience of by EVIE A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    great.. got a reduction and it arrived quickly and well wrapped

    Review of , following an experience of by RACHAELL H.

  • 5 / 5
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    The online ordering process was easy I ordered direct from Magimix and the cook expert arrived very promptly. The delivery driver notified me short time before he arrived. It was well packaged

    Review of , following an experience of by JANET L.

  • 5 / 5
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    Very easy to use website. I found what I wanted straight away. Ordering was straightforward and delivery was quick.

    Review of , following an experience of by VIRGINIA R.

  • 5 / 5
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    Easy to find product on e-shop and order. Arrived very quickly.

    Review of , following an experience of by MOIRA M.

  • 5 / 5
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    Easy to use

    Review of , following an experience of by KIERAN G. *

    *Pseudonymized data at the request of the author

Reviews displayed in chronological order