Customer reviews for magimix.co.uk

Customer reviews

• 5 / 5

  

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  Very good

  Review of 16/10/2024, following an experience of 26/09/2024 by EVIE A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy and simple to choose between products and to then make a purchase

  Review of 16/10/2024, following an experience of 27/09/2024 by CHARLES B.

• 5 / 5

  

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  great.. got a reduction and it arrived quickly and well wrapped

  Review of 13/10/2024, following an experience of 18/09/2024 by RACHAELL H.

• 5 / 5

  

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  The online ordering process was easy I ordered direct from Magimix and the cook expert arrived very promptly. The delivery driver notified me short time before he arrived. It was well packaged

  Review of 13/10/2024, following an experience of 25/09/2024 by JANET L.

• 5 / 5

  

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  Very easy to use website. I found what I wanted straight away. Ordering was straightforward and delivery was quick.

  Review of 11/10/2024, following an experience of 24/09/2024 by VIRGINIA R.

• 5 / 5

  

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  Easy to find product on e-shop and order. Arrived very quickly.

  Review of 06/10/2024, following an experience of 19/09/2024 by MOIRA M.

• 5 / 5

  

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  Easy to use

  Review of 04/10/2024, following an experience of 09/09/2024 by KIERAN G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My experience was online and I found the standard delivery super quick.

  Review of 03/10/2024, following an experience of 14/09/2024 by OKSANA P.

• 5 / 5

  

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  Ordering was simple and the product arrived on time via courier two days later.

  Review of 03/10/2024, following an experience of 26/08/2024 by CHRISTOPHER S.

• 5 / 5

  

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  The website was very easy to use clearly showing all options including the capacity by measuring how much meat you may use ie; 500g - 1kg or more.

  Review of 03/10/2024, following an experience of 31/08/2024 by JANE T.

• 5 / 5

  

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  Easy to use website and fast delivery.

  Review of 03/10/2024, following an experience of 12/09/2024 by STEPHEN S.

• 2 / 5

  

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  Hard to navigate. zero communication after placing order. No acknowledgment, shipping or tracking information

  Review of 03/10/2024, following an experience of 30/08/2024 by BRIAN G.

  Answer by magimix.co.uk

  

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  Thank you for sharing your review with us. At Magimix we aim to provide excellent customer service and we are truly sorry we didn't meet our own high standards on this occasion. E-mails and text messages from Magimix and DPD should have been sent out to provide you with up-to-date information regarding the status of your order; and we are truly sorry this didn't happen. Please be reassured we will investigate in full. If you require any assistance with your order in the future, please feel free to contact the Customer Care Team via the Magimix website. Jenny Magimix

• 5 / 5

  

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  Easy to purchase, all smooth. For UK customers it could have stated that the Bluetooth function is not available (Power Blender 4 Premium).

  Review of 19/09/2024, following an experience of 02/09/2024 by ARTURO M.

• 5 / 5

  

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  Excellent

  Review of 19/09/2024, following an experience of 31/08/2024 by HARIN D.

• 5 / 5

  

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  Very easy to buy. Good delivery and isckahong. Fajltless

  Review of 16/09/2024, following an experience of 07/07/2024 by WATSON C.

• 5 / 5

  

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  Very good

  Review of 15/09/2024, following an experience of 22/08/2024 by MIGUEL ANGEL B.

• 5 / 5

  

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  Great service and automatic warranty registration. Good communication along the way and delivery was prompt.

  Review of 13/09/2024, following an experience of 17/08/2024 by ARTHUR M.

• 5 / 5

  

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  I have found my shopping experiences with Magimix to be first rate. Easy to navigate website with a super fast dispatch and delivery time.

  Review of 12/09/2024, following an experience of 02/07/2024 by JEYATHEVA L.

• 5 / 5

  

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  Very easy ordering process and competitive price. You know you’re getting a genuine product if you buy from the official site.

  Review of 08/09/2024, following an experience of 07/08/2024 by VICTORIA E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent

  Review of 08/09/2024, following an experience of 23/08/2024 by MOHAMED G.

• 5 / 5

  

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  magimix e-shop

  Review of 08/09/2024, following an experience of 17/08/2024 by HELEN I.

• 5 / 5

  

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  easy to navigate website prompt and professional delivery well satisfied

  Review of 08/09/2024, following an experience of 26/07/2024 by KEITH S.

• 5 / 5

  

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  Fast delivery and packaged well!

  Review of 08/09/2024, following an experience of 01/08/2024 by CAROLE J. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Used first time and there was a smoke and burning smell from machine. Contacted customer service (available as email only contact!). Took 2-3 weeks to collect blender and then took time to issue refund. Customer service very poor

  Review of 08/09/2024, following an experience of 31/07/2024 by NILESH P.

  Answer by magimix.co.uk

  

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  Hi Nilesh, Thank you for your review. We are sorry to read this. Having looked at the email trail, I can see that you contacted us on the 6th August, with our Customer Care Team responding the next day. After establishing the problem arrangements were made for collection of the product on, Thursday, 15th August, a date convenient to you and a full refund was processed on 22nd August. Please don’t hesitate to come back to us if you feel we can be of further assistance. The Magimix Team

• 5 / 5

  

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  Easy to order!!! Very well packed, prompt delivery.

  Review of 08/09/2024, following an experience of 31/07/2024 by TANYA N.

• 5 / 5

  

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  Super easy and very prompt delivery

  Review of 08/09/2024, following an experience of 07/08/2024 by LEONORA B.

• 5 / 5

  

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  Website was easy to use and all was delivered on time.

  Review of 08/09/2024, following an experience of 31/07/2024 by DENNIS M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  No notes - handy that the product is automatically registered too

  Review of 21/08/2024, following an experience of 04/08/2024 by CONOR S.

• 5 / 5

  

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  Fast and efficient

  Review of 16/08/2024, following an experience of 30/07/2024 by JON C.

• 5 / 5

  

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  The service was brilliant. After the machine arrived, I bought some more cutting discs, they were here within a few days.

  Review of 16/08/2024, following an experience of 19/07/2024 by JACQUELINE H.

• 5 / 5

  

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  very good

  Review of 15/08/2024, following an experience of 27/07/2024 by KEITH Y.

• 5 / 5

  

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  Excellent. There is excellent support should you need any help.

  Review of 14/08/2024, following an experience of 26/07/2024 by MIKE C.

• 5 / 5

  

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  Easy to use website, fast checkout.

  Review of 14/08/2024, following an experience of 26/07/2024 by VINCENT M.

• 1 / 5

  

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  slow service

  Review of 13/08/2024, following an experience of 17/06/2024 by ISAAC S.

• 5 / 5

  

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  First class

  Review of 13/08/2024, following an experience of 23/07/2024 by MARGARET B.

• 5 / 5

  

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  Easy to use.

  Review of 13/08/2024, following an experience of 13/07/2024 by GIOVANNA D.

• 5 / 5

  

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  Excellent delivery arrived a week before they told me it had been dispatched

  Review of 12/08/2024, following an experience of 17/07/2024 by JOHN W.

• 5 / 5

  

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  Good service

  Review of 12/08/2024, following an experience of 15/07/2024 by SUE T.

• 5 / 5

  

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  Ordering was easy and the selection of products was MUCH nicer than what's available in North America.

  Review of 12/08/2024, following an experience of 07/07/2024 by AVA A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Please do not order from the company - 17 days and nothing delivered so far and neither any refund applied to the account.

  Review of 12/08/2024, following an experience of 09/07/2024 by IAN M. *

  *Pseudonymized data at the request of the author

  Answer by magimix.co.uk

  

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  Thank you for your review. We are currently in the process of collecting your order from your local pick up shop, and will refund upon its arrival back to us. As the store still has your parcel at this time, you still have the option to collect it, but I understand this isn't something you want to do. We will rectify the situation as quickly as we can for you. Thank you for your patience Jenny Magimix

  Answer by Ian M

  

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  Dear Jenny, If there is an option I can retract my review? Please let me know how to do that! I never write reviews atole so don't know much! Since I got my funds and I am very annoyed that I spent more time and effort with no success. Thank you! Kind Regards, Adeel * * *

  Answer by magimix.co.uk

  

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  Good afternoon Adeel, We will flag the reviews to make it easier for you to delete them. Have a lovely day. Jenny Magimix

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• 5 / 5

  

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  Excellent service and delivery

  Review of 12/08/2024, following an experience of 20/07/2024 by LINDA L.

• 5 / 5

  

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  Very easy to use and clearly presented information.

  Review of 12/08/2024, following an experience of 20/07/2024 by CHRIS R.

• 5 / 5

  

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  Fast delivery. Excellent package, the product arrived in an excellent condition.

  Review of 17/07/2024, following an experience of 29/06/2024 by MARINA T.

• 5 / 5

  

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  It was easy to find what I was looking for at a good price.

  Review of 17/07/2024, following an experience of 27/06/2024 by NIKOLETT K.

• 5 / 5

  

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  Simply put - all good.

  Review of 17/07/2024, following an experience of 26/06/2024 by JILL W.

• 5 / 5

  

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  very easy to use.

  Review of 13/07/2024, following an experience of 18/06/2024 by ANGELA M.

• 5 / 5

  

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  First class ordering and delivery, well packaged and no damage

  Review of 11/07/2024, following an experience of 16/06/2024 by RACHEL W.

• 5 / 5

  

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  Very good customer service

  Review of 08/07/2024, following an experience of 20/06/2024 by VIKI M.

• 5 / 5

  

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  Arrived next day

  Review of 06/07/2024, following an experience of 19/06/2024 by JOHN P.

• 5 / 5

  

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  Good

  Review of 06/07/2024, following an experience of 13/06/2024 by HARRY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The website was easy to use and resulted in me ordering what I wanted. Delivery was on time and you delivered what was needed

  Review of 04/07/2024, following an experience of 08/06/2024 by ROBERT H.

• 5 / 5

  

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  ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

  Review of 04/07/2024, following an experience of 17/06/2024 by SIMONA S.

• 5 / 5

  

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  Easy and reliable and you know your not getting Amazon returns

  Review of 03/07/2024, following an experience of 13/06/2024 by JUSTIN M.

• 4 / 5

  

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  ok.

  Review of 02/07/2024, following an experience of 12/06/2024 by BEN K.

• 5 / 5

  

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  Easy and fast

  Review of 28/06/2024, following an experience of 09/06/2024 by ISLA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything great! Easy ordering system, easy payment. Amazing Customer Care! Shout out to Jen/Emma/Les ❤️

  Review of 28/06/2024, following an experience of 03/06/2024 by KINGA P.

• 4 / 5

  

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  Very quick delivery actually looks smaller than on screen very smart though just gotta get confident in using it we will be trying all the different settings . One thing though ours shipped without the software upgrade although Magimix supplied the relevant upgrade I would have liked and expected it to come ready to go must admit I was a bit disappointed having to faff about doing the upgrade even though it was straight forward

  Review of 28/06/2024, following an experience of 05/06/2024 by NIGEL B.

• 5 / 5

  

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  Great service part of order damaged in transit but replaced within a week very satisfied

  Review of 28/06/2024, following an experience of 04/06/2024 by SUSAN C.

• 5 / 5

  

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  Excellent

  Review of 28/06/2024, following an experience of 07/06/2024 by ARLENE E.

• 5 / 5

  

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  Very fast postage. Came secure in box.

  Review of 28/06/2024, following an experience of 29/05/2024 by REBECCA P.

• 5 / 5

  

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  Easy and very quick delivery

  Review of 28/06/2024, following an experience of 21/05/2024 by SUZANNE J.

• 5 / 5

  

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  Easy to order

  Review of 28/06/2024, following an experience of 20/05/2024 by JAMAL R.

• 4 / 5

  

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  Over all happy with the website although a little more information on the different machines would have been helpful. Delivery was quick

  Review of 28/06/2024, following an experience of 21/05/2024 by KARL W.

• 5 / 5

  

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  Very easy to order, delivery was fast & free.

  Review of 28/06/2024, following an experience of 29/05/2024 by ALLISON S.

• 5 / 5

  

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  Great

  Review of 28/06/2024, following an experience of 29/05/2024 by KEVIN K.

• 5 / 5

  

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  Easy to order and super fast delivery

  Review of 07/06/2024, following an experience of 21/05/2024 by SELINA K.

• 5 / 5

  

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  We are Magimix fans!!!!

  Review of 06/06/2024, following an experience of 19/05/2024 by PETER C.

• 5 / 5

  

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  Good website easy to use found what I was looking for easily. Checkout easy and straightforward and delivery was quick.

  Review of 02/06/2024, following an experience of 14/05/2024 by SUSAN D.

• 5 / 5

  

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  All very efficient.

  Review of 02/06/2024, following an experience of 08/05/2024 by SIMON R.

• 5 / 5

  

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  Good experience. All promptly delivered. All fine.

  Review of 29/05/2024, following an experience of 11/05/2024 by JUSTINE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Website was easy to negotiate. Check the whole site including special offers before purchasing. Would definitely buy from Magimix again.

  Review of 23/05/2024, following an experience of 03/05/2024 by DEBBIE W.

• 5 / 5

  

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  Very fast delivery

  Review of 23/05/2024, following an experience of 05/05/2024 by STEVE K.

• 5 / 5

  

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  We had a shipping issue and it was dealt with superbly by your staff.

  Review of 23/05/2024, following an experience of 02/05/2024 by PAMELA D.

• 5 / 5

  

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  Easy to use

  Review of 22/05/2024, following an experience of 28/04/2024 by IAN M.

• 5 / 5

  

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  Very fast delivery. I ordered in the afternoon and the machine arrived next day

  Review of 22/05/2024, following an experience of 21/04/2024 by HILARY C.

• 5 / 5

  

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  Easy to use . Excellent products.

  Review of 18/05/2024, following an experience of 01/05/2024 by KAREN D.

• 5 / 5

  

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  My order arrived quickly, it was very well packed and arrived in perfect condition.

  Review of 18/05/2024, following an experience of 30/04/2024 by MARJORIE M.

• 4 / 5

  

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  Good website - excellent speedy delivery

  Review of 12/05/2024, following an experience of 16/04/2024 by JOHN B.

• 4 / 5

  

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  Had some issues with my order initially which was resolved by Lesley. The machine is robust and I've been enjoying kneading dough, making cake batters and even protein bars. I use the small bowl to mince chicken for patties and it does a great job. I love how quiet it is. Shreds carrots and beets easily. I have the juicer attachment which I quite like, juices hard vegetables like beets with ease. I haven't tried juicing celery which I believe you can. The only thing to keep in mind while juicing is to clear the spinning basket frequently, if you let the pulp pile up it won't squeeze the juice completely. I don't use the middle bowl that often, although, it would have been nice to have blade attachments that fit the bowl.

  Review of 10/05/2024, following an experience of 06/04/2024 by JOSHUA A.

• 5 / 5

  

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  Easy to order and quick delivery

  Review of 10/05/2024, following an experience of 23/04/2024 by DAWN A.

• 5 / 5

  

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  Excellent, speedy service

  Review of 02/05/2024, following an experience of 05/04/2024 by FIONA M.

• 5 / 5

  

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  Easy to use website, rapid delivery

  Review of 30/04/2024, following an experience of 03/04/2024 by IAN G.

• 3 / 5

  

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  Big problem with the shopping experience was the delivery service. I stayed at home twice as per instructions as to when parcel would be delivered. No show! Email with ridiculous picture of the back of my house saying I hadn't been in to receive parcel. Message to say pick it up from drop off point. Then another message to say they were unable to use drop off point. Couldn't contact anyone at depot. Eventually a very nice delivery person arrived looking as exasperated as I felt. Bad luck, certainly bad service. Just had ro resign myself it would hopefully turn up. Took about a week!

  Review of 30/04/2024, following an experience of 08/04/2024 by JACQUELINE E.

  Answer by magimix.co.uk

  

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  Thank you for your review. I was sorry to read of the struggles you've experienced with DPD, the delivery service. If there is anything we can help you with, please feel free to contact the Customer Care Team via the red support button on the Magimix website. Jenny Magimix

• 4 / 5

  

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  Easy order, speedy dispatch.

  Review of 24/04/2024, following an experience of 05/04/2024 by GEORGE W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The delivery of the products was timely communicated and was delivered within the timeframe specified.

  Review of 19/04/2024, following an experience of 30/03/2024 by ABOSEDE A.

• 5 / 5

  

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  All good. A shipping information by the courier would have been great.

  Review of 18/04/2024, following an experience of 01/04/2024 by ULRIKE M.

• 5 / 5

  

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  No issues.

  Review of 10/04/2024, following an experience of 21/03/2024 by ELIZABETH H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I have no issues with the order process, very pleased, although the model I initially found (3600) in a national retail store was not found anywhere on the MagiMix website, so I can only conclude it was now obsolete, but could still not find any support for it either.

  Review of 08/04/2024, following an experience of 07/03/2024 by MARC D.

• 4 / 5

  

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  Guest checkout option would be better or an option to log in with an account like Facebook

  Review of 08/04/2024, following an experience of 19/03/2024 by STRAZDS E.

• 1 / 5

  

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  Delivery and ordering was easy and quick but the 1 star review is because of the after care - I’ve got a fault in the machine . I reported it and they responded fairly quickly. I was asked to check everything is clicked in correctly, and was told a ‘usual fix’ for my issue is to spray the excessively spray the buttons with furniture polish as this may release anything ‘stuck in transit’ . So I add furniture polish to my next shopping trip. Tried as suggested, it did not work. I approached Magimix again, I am now asked to send the machine back in original packaging (I no longer have as we are a few weeks post order now) - so I have been asked to get a supermarket cardboard box , pack with towels and send back at my expense ….. and this is expensive!! So I am stuck with a semi functional machine until I pay for DPD postage …my advice , don’t buy direct - if I had purchased at John Lewis (or similar) this would have been sorted with a couple of weeks … not months which is where I am now !

  Review of 08/04/2024, following an experience of 04/01/2024 by CHARLOTTE C.

  Answer by magimix.co.uk

  

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  hank you for sharing your experience with us. We're truly sorry to hear about the issue you encountered with your machine and the subsequent difficulties you faced with our aftercare process. It's disheartening to learn that our initial troubleshooting suggestions did not resolve the problem and that the follow-up instructions have caused further inconvenience. We understand your frustration and apologize for any inconvenience caused by the return process. It's certainly not the level of service we aim to provide. Your feedback is invaluable, and we will review our aftercare procedures to ensure a more seamless experience for our customers in the future. Please know that we are committed to resolving this matter promptly and to your satisfaction. We will do everything in our power to assist you with the return process and expedite the resolution of the issue with your machine. If there's anything else we can do to assist you further, please don't hesitate to reach out. Once again, we apologize for the inconvenience and thank you for bringing this to our attention. Jenny Magimix

• 1 / 5

  

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  The finance page simply did not work, ended up re-ordering using a credit card and disregarding the 0% apr offer. Furthermore the communication regarding delivery was minimal and poor, and it was impossible to contact any customer service department for assistance. I would not use this e-shop again

  Review of 06/04/2024, following an experience of 06/03/2024 by NICOLE C. *

  *Pseudonymized data at the request of the author

  Answer by magimix.co.uk

  

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  Thank you for leaving a review. I do apologise for the level of service you've received. I've had a look into the Novuna application and it appears Novuna cancelled the payment. To understand why, I would recommend giving their Customer Experience Team a call on 0344 375 5500 DPD provides tracking information including a 1 hour time slot text message on the day of delivery. Through the DPD text messages you can track your parcel, re-arrange your delivery or designate a safe place. Please contact the Magimix Customer Service team so we can investigate why you didn't receive this service. To contact the Magimix Customer Service Team, please click the red 'support' button on the Magimix website. This can be found at the bottom of the main page, right hand side. Jenny Magimix

  Answer by Nicole C

  

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  Good afternoon. Novuna automatically cancelled the payment after I left it hanging without completing it. The reason I left it hanging is because none of the drop down boxes were working g and it was therefore impossible to complete. It is frankly a useless system. If you are going to ask for customer surveys, I’d advise you to understand the responses Sent from my iPhone

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• 2 / 5

  

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  After waiting for several weeks, I enquired about my delivery and the company discovered that it had been returned. I had not been notified that it was arriving, that someone had tried to deliver it or that it had been returned to France. Is this the service expected from a reputable company?

  Review of 05/04/2024, following an experience of 16/02/2024 by ANNE P.

  Answer by magimix.co.uk

  

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  Thank you for your review. We sincerely apologise for any inconvenience caused by this delivery issue. It's certainly not the level of service we strive to uphold. DPD send a 1-hour delivery time slot text message on the morning of the delivery. I'm unsure why you didn't receiving this text message on this occasion, but we will certainly raise this with DPD. You'll be pleased to know all parcels are sent back to a warehouse within the UK rather than France, so a re-delivery will only take a few days. Thank you for bringing this matter to our attention. We truly appreciate your patience and understanding. Jenny Magimix

• 5 / 5

  

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  Very happy with the buying process, just not the product

  Review of 21/03/2024, following an experience of 26/02/2024 by HEIDI F.

• 5 / 5

  

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  Great

  Review of 13/03/2024, following an experience of 17/02/2024 by TOBY P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy website.

  Review of 10/03/2024, following an experience of 14/02/2024 by CHRIS T.

• 2 / 5

  

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  The model ID of the model I ordered and I received is different than the model that was automatically registered on my account for the warranty and there is no way I can rectify that.

  Review of 08/03/2024, following an experience of 23/01/2024 by MARC-HENRI B.

• 5 / 5

  

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  Great timelines and delivery

  Review of 08/03/2024, following an experience of 18/02/2024 by ADAM H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good enough for casually browsing, creating an account and purchasing with easy steps. No complaints.

  Review of 08/03/2024, following an experience of 12/02/2024 by ARTURO M.

• 4 / 5

  

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  Easy to order and pay. Swift delivery.

  Review of 08/03/2024, following an experience of 15/02/2024 by SALLY W.

• 5 / 5

  

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  Excellent price. Delivered promptly. Shame there was only one colour at that price. Still looks great.

  Review of 08/03/2024, following an experience of 30/01/2024 by GARY M.

• 5 / 5

  

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  Easy ordering, prompt, efficient delivery.

  Review of 08/03/2024, following an experience of 12/02/2024 by KEITH A.

• 3 / 5

  

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  The purchase experience was excellent. However the lack of communication from the carrier was an issue, which isn’t helped when the Magimix UK won’t talk the customers, other than via the online chat system.

  Review of 02/03/2024, following an experience of 28/01/2024 by RONALD P.

  Answer by magimix.co.uk

  

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  Good morning, Thank you for your feedback regarding your recent purchase experience. While I'm pleased to hear that you found the purchase process excellent, I deeply apologize for any inconvenience caused by the lack of communication from the carrier and the challenges in reaching Magimix UK. Your comments are invaluable to us, and I assure you that we will address these communication issues promptly to ensure a smoother experience for our customers in the future. If there's anything further I can assist you with, please don't hesitate to reach out via the red support button on the Magimix website. Kind regards, Jenny Magimix

• 5 / 5

  

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  Great offer and service, thank you.

  Review of 02/03/2024, following an experience of 02/02/2024 by SANDRA S.

• 5 / 5

  

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  I bought the 4200XL at very good sale price, I sent several emails to magimix asking for advice and I had quick helpful replies. This is very good food processor with lots of accessories and comes with proper containers for the mixing blades and slicing discs. I bought this as a present and they love it , it does everything they need.

  Review of 24/02/2024, following an experience of 27/01/2024 by DEBBIE G.

• 5 / 5

  

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  It was easy to navigate the site and I received the product soon after placing my order.

  Review of 24/02/2024, following an experience of 03/01/2024 by SARAH S.

• 5 / 5

  

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  When I ordered this machine originally from John Lewis, Amazon Shipping lied when they said it had been delivered when it hadn't. So, I ordered a replacement from Magimix, for the same price, and it arrived as stated. I am very pleased with it.

  Review of 24/02/2024, following an experience of 25/01/2024 by ROBERT F.

• 2 / 5

  

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  Purchase experience: got confirmation email. Nothing arrive for 2 weeks. Discovered online account. Payment had failed. Paid again and arrived quickly. No communication provided apart from 2 purchase confirmation emails. No number to ring, and no response to enquiry email. Excellent food processor, mind!

  Review of 24/02/2024, following an experience of 24/01/2024 by TOM C.

  Answer by magimix.co.uk

  

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  Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the payment process and lack of communication. We are committed to continually improving the level of service provided and your feedback is invaluable to us. Its great to read you are loving your new food processor. If you need any further assistance, please feel free to contact us via the red support button on the Magimix website. Jenny Magimix

Reviews displayed in chronological order