Customer reviews for magimix.co.uk

Customer reviews

• 4 / 5

  

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  It worked, what more can one say.

  Review of 24/02/2024, following an experience of 26/01/2024 by DAVID C.

• 5 / 5

  

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  Excellent shopping experience, everything went smoothly and my item turned up very well packed and protected

  Review of 22/02/2024, following an experience of 21/01/2024 by STEVE V.

• 1 / 5

  

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  Easy to buy, difficult to return.

  Review of 22/02/2024, following an experience of 23/01/2024 by CONNOR P. *

  *Pseudonymized data at the request of the author

  Answer by magimix.co.uk

  

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  Thank you for sharing your feedback. We're sorry to hear about your difficulty with the returns process. Please reach out to our customer support team via the red support button on the Magimix website, and we'll do everything we can to assist you. Jenny Magimix

  Answer by Connor P

  

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  Hiya Jenny, It’s probably my fault for not ready the fine print. I should’ve checked you did free or cheap returns. Pretty costly when you have to organise yourself and the couriers don’t offer cover incase things go missing. Can you please check if you’ve received my return? Kind regards, Hayley > On 15 Feb 2024, at 08:44, Jenny (Magimix UK) wrote:

  Answer by magimix.co.uk

  

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  Hi Hayley, Please would you contact the Customer Care team via the red support button on the Magimix website, and we will look into this for you. Kind regards Jenny Magimix

  Show exchanges Hide exchanges
• 5 / 5

  

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  I was struggling to order on line so rang and was advised when new stock was arriving so tried again and obtained what I wanted

  Review of 22/02/2024, following an experience of 15/01/2024 by ALISON G.

• 4 / 5

  

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  Normal e shop

  Review of 08/02/2024, following an experience of 14/01/2024 by AMIT G.

• 5 / 5

  

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  It’s so versatile…

  Review of 07/02/2024, following an experience of 21/01/2024 by VERONICA S.

• 5 / 5

  

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  xxx

  Review of 04/02/2024, following an experience of 08/01/2024 by JACK J. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy to navigate website. Arrived quickly

  Review of 02/02/2024, following an experience of 07/01/2024 by MAUREEN H.

• 5 / 5

  

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  Item was dispatched quickly and I received it in a matter of days.

  Review of 02/02/2024, following an experience of 08/01/2024 by KAREN H.

• 5 / 5

  

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  Excellent service and quick delivery

  Review of 02/02/2024, following an experience of 07/01/2024 by KAREN D.

• 5 / 5

  

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  The offers on the website were clearly limited to so many per day. I was unable to take advantage of an offer one day but was able to the following morning. No issues with the order and delivery.

  Review of 02/02/2024, following an experience of 08/01/2024 by IVOR W.

• 5 / 5

  

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  Love the Magimix eshop. Customer service is outstanding too!

  Review of 02/02/2024, following an experience of 12/01/2024 by ELISABETTA B.

• 5 / 5

  

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  Ordering was easy & it was delivered really fast, all packaged really well too, very happy.

  Review of 02/02/2024, following an experience of 08/10/2023 by LISA G.

• 5 / 5

  

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  The delivery was disappointing as it did not arrive for 5 days after the due date.

  Review of 02/02/2024, following an experience of 29/12/2023 by MARGARET H.

• 5 / 5

  

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  Really easy to use the site and choose exactly what you want. My Magimix was shipped and received within a few days. Excellent!

  Review of 02/02/2024, following an experience of 02/01/2024 by CAROLINE M.

• 5 / 5

  

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  Easy to follow & as I said, swift delivery within 2 days.

  Review of 02/02/2024, following an experience of 01/01/2024 by GILLIAN D.

• 5 / 5

  

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  Fast dispatch after order placed.

  Review of 02/02/2024, following an experience of 12/11/2023 by DENNIS S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great experience, nice and straightforward and item was really well packed.

  Review of 02/02/2024, following an experience of 01/01/2024 by JILL R.

• 5 / 5

  

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  Efficient and simple process. Prompt delivery. Very pleased

  Review of 02/02/2024, following an experience of 02/01/2024 by JORDAN E. *

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• 5 / 5

  

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  Easy to use website and very prompt delivery

  Review of 02/02/2024, following an experience of 30/12/2023 by DANIELLE H. *

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• 5 / 5

  

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  Quick and efficient delivery. Very well packaged.

  Review of 02/02/2024, following an experience of 15/10/2023 by JAMES M.

• 5 / 5

  

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  Easy. Quick delivery. Good deal when I bought - I couldn't find it cheaper.

  Review of 02/02/2024, following an experience of 03/01/2024 by SUZANNE V.

• 2 / 5

  

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  The e shop works but it doesn’t make the product fantastic Would I recommend the Magimix . E shop yes if you like expensive shiny near functional kitchen appliances

  Review of 02/02/2024, following an experience of 19/10/2023 by KEITH T.

  Answer by magimix.co.uk

  

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  Thank you for your review. Please contact the Customer Service Department via the red support button on the Magimix website should you require any assistance with your product. Jenny Magimix

• 4 / 5

  

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  Initially the Web site refused to accept my order(several times) but the excellent service centre was very helpful and after they had helped me the order went very smoothly. Product was well packd and arrived on time.

  Review of 02/02/2024, following an experience of 03/01/2024 by KARL W. *

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• 5 / 5

  

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  Excellent! Easy to select product, lots of information available to assist with the purchase. Very easy to order too. Super fast delivery. Item arrived extremely well packaged!

  Review of 02/02/2024, following an experience of 20/11/2023 by SUE C.

• 5 / 5

  

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  Very good. I would recommend.

  Review of 02/02/2024, following an experience of 21/11/2023 by WHEELER J.

• 5 / 5

  

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  Easy to buy and very quick dispatch. Arrived almost before I could blink

  Review of 02/02/2024, following an experience of 13/10/2023 by GEVA B.

• 5 / 5

  

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  Everything an online shop should be really. It would be useful, though, if the web pages point you to the other shop where you can get all the extra discs and things (perhaps it does somewhere, but it's not obvious). I found this out by chance through the after sales service staff who I cannot praise too much for their helpfulness and friendliness.

  Review of 02/02/2024, following an experience of 06/11/2023 by IAN B.

• 5 / 5

  

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  Easy to use website and delivery as expected.

  Review of 02/02/2024, following an experience of 05/01/2024 by SARAH R.

• 4 / 5

  

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  The delivery speed is very fast, and the website also displays that the items have been delivered.

  Review of 02/02/2024, following an experience of 01/01/2024 by CHIA-LING H.

• 5 / 5

  

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  Speedy delivery and extremely well packaged

  Review of 02/02/2024, following an experience of 17/11/2023 by PAULA W.

• 5 / 5

  

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  Easy to purchase from the website

  Review of 19/01/2024, following an experience of 18/11/2023 by DARREN G.

• 5 / 5

  

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  Quick service and delivery.

  Review of 19/01/2024, following an experience of 01/01/2024 by ANNELIESE G.

• 5 / 5

  

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  Great

  Review of 19/01/2024, following an experience of 30/12/2023 by MARIA A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good, great service. I would recommend. Easy easy.

  Review of 18/01/2024, following an experience of 28/12/2023 by CARMEIDA E.

• 5 / 5

  

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  Easy to navigate, good product comparison

  Review of 18/01/2024, following an experience of 30/12/2023 by CHLOE C.

• 5 / 5

  

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  Straight forward no issues

  Review of 18/01/2024, following an experience of 31/12/2023 by LAUREN K.

• 5 / 5

  

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  Deal was better than the competition

  Review of 18/01/2024, following an experience of 31/12/2023 by CHRISTOPHER D.

• 5 / 5

  

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  Very good

  Review of 14/01/2024, following an experience of 20/11/2023 by CAROL N.

• 5 / 5

  

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  Great price. Big discount. Quick delivery. Only fault was the delivery was quicker than the delivery tracking function,

  Review of 14/01/2024, following an experience of 10/12/2023 by GILLIAN MARGARET S.

• 5 / 5

  

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  All ok

  Review of 13/01/2024, following an experience of 16/10/2023 by DIANA F.

• 5 / 5

  

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  Good communication Good service Professional

  Review of 13/01/2024, following an experience of 17/11/2023 by JACQUI W.

• 5 / 5

  

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  Quick delivery

  Review of 13/01/2024, following an experience of 20/11/2023 by RUBY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use website. Great prices on their sale when I purchased & I got a great deal so able to upgrade to the more expensive processor. Excellent delivery, well packed item. Very happy customer!

  Review of 13/01/2024, following an experience of 19/11/2023 by NICOLA T.

• 5 / 5

  

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  Magimix site is very easy to use

  Review of 13/01/2024, following an experience of 17/11/2023 by LEO A.

• 4 / 5

  

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  Simple enough buying experience. So while I might recommend the e-shop, I would not recommend the product I bought.

  Review of 13/01/2024, following an experience of 17/11/2023 by FIONA S.

• 5 / 5

  

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  The information is clear, and there's nothing to complain about.

  Review of 13/01/2024, following an experience of 20/11/2023 by HO CHEUNG L.

• 5 / 5

  

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  Quick and easy to order which arrived within a couple of days.

  Review of 12/01/2024, following an experience of 13/11/2023 by ANNE M.

• 5 / 5

  

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  Very efficient

  Review of 12/01/2024, following an experience of 18/11/2023 by CAROL T.

• 5 / 5

  

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  Excellent transaction. Thank you

  Review of 12/01/2024, following an experience of 19/11/2023 by GILLIAN W.

• 5 / 5

  

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  Very goid

  Review of 12/01/2024, following an experience of 21/11/2023 by MIKE C.

• 5 / 5

  

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  Very good. No complaints at all. Very easy to order the one I wanted and fast delivery.

  Review of 12/01/2024, following an experience of 01/11/2023 by LIAM C. *

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• 5 / 5

  

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  Good

  Review of 12/01/2024, following an experience of 20/11/2023 by WILLIAM B.

• 5 / 5

  

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  Great service. I would recommend.

  Review of 12/01/2024, following an experience of 18/11/2023 by KAREN T.

• 5 / 5

  

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  Fast delivery

  Review of 12/01/2024, following an experience of 20/10/2023 by VIJAY KUMAR C.

• 4 / 5

  

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  Easy to purchase and speedy delivery.

  Review of 12/01/2024, following an experience of 17/11/2023 by SAMANTHA A.

• 5 / 5

  

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  Ordering online was straightforward. I received my magimix blender on time which i was happy about.

  Review of 12/01/2024, following an experience of 10/11/2023 by FATUMATA G.

• 5 / 5

  

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  Great discount, easy order and immediate dispatch.

  Review of 12/01/2024, following an experience of 17/11/2023 by TUDOR W.

• 5 / 5

  

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  Prompt delivery, no excessive packaging.

  Review of 11/01/2024, following an experience of 15/12/2023 by GOKUL S.

• 5 / 5

  

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  Quick and easy to find product and purchase.

  Review of 07/01/2024, following an experience of 03/12/2023 by MARK W.

• 5 / 5

  

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  Excellent service thanks.

  Review of 06/01/2024, following an experience of 02/12/2023 by DAVE G.

• 5 / 5

  

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  Order went through smoothly & delivery quick

  Review of 06/01/2024, following an experience of 08/12/2023 by MAYDIEANN B.

• 5 / 5

  

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  Very rapid delivery - clear correspondence

  Review of 05/01/2024, following an experience of 05/12/2023 by LEE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to navigate

  Review of 03/01/2024, following an experience of 26/11/2023 by LEE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Placed my order easily and my Magimix was delivered on time after a few days. Very easy shopping facility.

  Review of 03/01/2024, following an experience of 16/12/2023 by CHRISTINE B.

• 4 / 5

  

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  It was very easy to order and pay. My only complaint was in trying to upload the receipt to register the guarantee. It was in email form which cannot be uploaded onto the site but I sent an email to Customer Services and received an email back with confirmation that it was registered.

  Review of 31/12/2023, following an experience of 13/12/2023 by LINDA G.

• 5 / 5

  

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  Easy to order and quick delivery

  Review of 29/12/2023, following an experience of 01/12/2023 by DAVID P.

• 5 / 5

  

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  Very straightforward and customer friendly.

  Review of 29/12/2023, following an experience of 30/11/2023 by LINDA D.

• 5 / 5

  

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  Very quick delivery

  Review of 29/12/2023, following an experience of 29/11/2023 by DENNIS R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very convenient

  Review of 29/12/2023, following an experience of 30/11/2023 by STACEY Y. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick and easy transaction with excellent delivery service. No isssues.

  Review of 29/12/2023, following an experience of 24/11/2023 by ROBERT B.

• 5 / 5

  

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  This 4200XL is a willing workaholic of the kitchen. Love it to bits.

  Review of 29/12/2023, following an experience of 29/11/2023 by NEIL E.

• 5 / 5

  

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  Easy to navigate and very informative

  Review of 29/12/2023, following an experience of 29/11/2023 by JENNIFER A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy layout.

  Review of 29/12/2023, following an experience of 11/12/2023 by VICKI W.

• 5 / 5

  

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  Good product! Even a little problem after delivered. Customer service solution of the problem efficient.

  Review of 29/12/2023, following an experience of 30/11/2023 by MIRANDA W.

• 5 / 5

  

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  Very happy.

  Review of 29/12/2023, following an experience of 29/11/2023 by ROB M.

• 5 / 5

  

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  Great service and fast delivery!

  Review of 29/12/2023, following an experience of 29/11/2023 by DAVID R.

• 1 / 5

  

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  I bought a 5200XL at the end of November. It was faulty out of the box - the motor is a dud and the blade only spins very slowly. I contact customer services to ask for a replacement. Rather than an apology or a replacement, I've been sent a list of terms and conditions, been told that 'the returns window has now closed', been asked to check whether my brand new item is still under warranty, been asked to re-pack everything and return (again - with no apology for the fact that I've been sent a faulty product) , had a pick-up arranged for a day that I wasn't available, rescheduled work in order to be in for the pickup driver, had the driver refuse to pick up the parcel because Magimix didn't send him the correct barcode, when I emailed about this been told that I should wait and arrange a pickup 'in the new year', when I said that this wasn't acceptable been told that I should arrange and pay for the return myself. Are you bored and exhausted by this list? I certainly am! So now, three weeks after paying a huge sum for a top-of-the range food processor, I have a faulty product taking up a huge amount of space in my hallway and absolutely no confidence that I will have a working processor in time for prepping Christmas food. I honestly can't believe I paid for this experience! I bought magimix because of the quality. I understand that faults occur in expensive products, but when this happens it should be sorted by top-notch customer service. I would have had better service at Aldi. Zero stars!

  Review of 29/12/2023, following an experience of 28/11/2023 by CAROLINE C.

• 5 / 5

  

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  Very happy with the services provided! Easy to purchase and super fast delivery!! 10/10 💫

  Review of 29/12/2023, following an experience of 28/11/2023 by ZANETA R.

• 5 / 5

  

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  Ordering was easy and delivery was prompt. Very happy

  Review of 14/12/2023, following an experience of 27/11/2023 by CLELIA M.

• 5 / 5

  

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  Quick delivery, easy to use website

  Review of 14/12/2023, following an experience of 24/11/2023 by HELEN G.

• 5 / 5

  

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  Very easy to deal with

  Review of 14/12/2023, following an experience of 26/11/2023 by SAMANTHA H.

• 5 / 5

  

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  Was easy enough to order, no problems encountered.

  Review of 10/10/2023, following an experience of 12/05/2023 by KIERAN R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Terrible shipping service and customer service

  Review of 23/07/2023, following an experience of 06/06/2023 by CAROLE W. *

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• 5 / 5

  

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  Easy to use - very helpful customer services

  Review of 07/07/2023, following an experience of 10/06/2023 by PATRICK M. *

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• 5 / 5

  

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  Good.

  Review of 30/06/2023, following an experience of 09/06/2023 by THERESA P. *

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• 5 / 5

  

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  Easy to use and secure. Delivery was very prompt!

  Review of 29/06/2023, following an experience of 12/06/2023 by PHILIP R. *

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• 4 / 5

  

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  There was some confusion to start with regarding a first purchase discount but a lovely lady called Lesley sorted it out for me promptly. So on balance I would say the e-shop was a positive experience

  Review of 27/06/2023, following an experience of 24/05/2023 by JULIA K. *

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• 5 / 5

  

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  Easy to purchase, very quick delivery.

  Review of 27/06/2023, following an experience of 26/05/2023 by EVIE W. *

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• 5 / 5

  

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  Overall very good and would recommend

  Review of 15/06/2023, following an experience of 20/05/2023 by SOFIA S. *

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• 5 / 5

  

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  Good

  Review of 11/06/2023, following an experience of 17/05/2023 by OSCAR B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Delivery was shockingly quick even tho I ordered during a bank holiday, I had an issue with my email and it was politely and efficiently solved and it felt good and reasuring to deal with a real person especially when I was spending alot of money, investing in the CE. I did recieve a discount (15%) after attending a course taught by Linda H at the lincolnshire cookery school run by Fiona Lucas so that made the decision even easier after we were given so much useful advice from the two ladies. Even as a chef Fiona was giving us good domestic level advice and Linda constantly told us the info we needed to know about the practical issues such as cleaning and safe operation. I felt when it arrived that I knew exactly what to do and how the controls worked. The only tough choice was what to cook first as it was a bit overwhelming unboxing and setting up the space in my small kitchen. We sort of sat and stared at it for a bit!...I was reassured when it arrived in a very substantial and well designed box so that took care of any transport mishaps. I also liked the fact DPD delivered it as its a reputable carrier I trust.

  Review of 01/06/2023, following an experience of 01/05/2023 by JOSEPH W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent

  Review of 30/05/2023, following an experience of 06/05/2023 by TOBY R. *

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• 5 / 5

  

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  Great service, very quick delivery!

  Review of 27/05/2023, following an experience of 26/04/2023 by CAITLIN L. *

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• 5 / 5

  

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  Easy to order online, cheaper than elsewhere using sign up code

  Review of 20/05/2023, following an experience of 24/04/2023 by SOPHIA W. *

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• 5 / 5

  

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  Ordered one day and a few days later it arrived great service.

  Review of 20/05/2023, following an experience of 02/05/2023 by FRANCESCA G. *

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• 3 / 5

  

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  Ordering and deliver OK

  Review of 20/05/2023, following an experience of 24/04/2023 by ALISON R. *

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• 5 / 5

  

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  Wunderbar.

  Review of 14/05/2023, following an experience of 26/04/2023 by DAVE A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast delivery & packaged carefully.

  Review of 04/05/2023, following an experience of 17/04/2023 by TARA P. *

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• 5 / 5

  

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  Excellent online service.

  Review of 27/04/2023, following an experience of 30/03/2023 by IAN D. *

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