mareshop.eu

Customer reviews for mareshop.eu

4.9 / 5 1

Calculated from 107 reviews obtained over the last 12 months

459 reviews since 13/02/2018

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Information mareshop.eu

  • Company

    Terranova srl

  • Description

    Mareshop is the online sporting goods store, specialized in equipment for scuba diving, free diving, underwater fishing and boating. Mareshop was born in 2011, when the founders decided to combine their passion for blue and their expertise in new technologies in a joint project dedicated to the sea. Our goal is to offer our customers a wide choice of products from the best brands at competitive prices, with a top-level customer service: fast delivery worldwide, 24 hour response to emails, support in the choice of products, also extra-catalog.

  • Address

    Via Teodorico 7 47922 Rimini

  • Website

    https://www.mareshop.eu

  • Category

    Sports

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Customer reviews

  • 5 / 5 1
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    Shipped very fast, goods received in good condition

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  • 5 / 5 1
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    All very easy and a good retailer for diving products

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  • 5 / 5 1
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    Fast service, good packaging. 5/5

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  • 5 / 5 1
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    Excellent contact, quick response

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  • 5 / 5 1
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    Excellent service goods well packed will buy here again

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  • 4 / 5 1
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    Products orderns wasn’t in stock but good personal service from customer service when mailing for info. Good packaging and delivery fast and in Good order.

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  • 5 / 5 1
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    Rapide, efficace et sans mauvaise surprise. Je recommande

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  • 5 / 5 1
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    Swift delivery and good follow up when there was a problem with the product. Things can go wrong, but if the shop handles it in a good manner it's very positive I think.

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  • 5 / 5 1
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    The best

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  • 5 / 5 1
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    Best price available with prompt delivery.

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  • 5 / 5 1
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    Great price quick shipping and new product in origin package.

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  • 5 / 5 1
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    International delivery was fast and easy.

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  • 5 / 5 1
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    Excellent service, fast delivery

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  • 5 / 5 1
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    Excellent service. Delivery with FedEx could improve.

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  • 5 / 5 1
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    Customer service was fast and very accommodating! It was really easy to work with them.

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  • 5 / 5 1
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    Good on-line shop!

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  • 5 / 5 1
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    Fast shipping

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  • 5 / 5 1
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    Mareshop.eu did exactly what it said on the website.. Had the product in stock, credit card transaction was normal and the post tracking perfect. Got the product in good time and I could see it at every stage of the way. So I had no worries about getting my product. Well worth 5 stars

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  • 5 / 5 1
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    Everything as supposed to be

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  • 5 / 5 1
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    Hi, good store, fast shipping, i am happy. Thanks.

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  • 5 / 5 1
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    Top, quick shipping, all well. Product is way better as described, great quality,, 83cm packed lenght, it fit in a standard bag for the airplain. Also well packed so it came all secure. Thanx

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  • 5 / 5 1
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    Easy ordering and really quick delivery.

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  • 5 / 5 1
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    Another order delivered on time without any problems. Thank you. Gerard Dublin.

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  • 5 / 5 1
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    speedy shipping. products exactly as described. excellent prices

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  • 5 / 5 1
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    Accurate stock level information, reliable company and fast delivery across Europe

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  • 5 / 5 1
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    Great web site, customer response to questions, tracking of shipment, all was great!

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  • 5 / 5 1
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    Great price, great service, very responsive and informative. Had to wait some time to get the item, but was informed about that from the start. Will buy again!

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  • 5 / 5 1
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    Very good, meeting my expectations, I strongly recommend!

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  • 5 / 5 1
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    This was the most convenient, easy purchase. The prices were the lowest and shipping was easy and very fast. Delivery from Italy to the US in less than a week.

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  • 5 / 5 1
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    Outstanding service provider, huge recommendation.

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  • 5 / 5 1
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    Order dispatched very quickly with free postage to Ireland. Package safely received and the goods were in perfect working order.

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  • 5 / 5 1
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    I received what I ordered, on time, at a good price. What more could there be?

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  • 5 / 5 1
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    Easy to order - fast delivery.

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  • 5 / 5 1
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    Found online; product had best available price. Ordering was easy. Shipping was prompt. Excellent service.

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  • 5 / 5 1
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    Fast delivery to Sweden. Webpage looks a bit dated but works just fine once you get the hang of it. Will order again!

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  • 5 / 5 1
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    I was hesitant to order since I was in the the US, but the price was far better than anything else I could find. I also wasn't in a big hurry to get the binoculars. I was pleasantly surprised at how quickly I got them, and how thoroughly I was kept informed of the progress. I saved well over $200 and got them in less than a week. VERY happy with Mareshop and would definitely order from them again.

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  • 5 / 5 1
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    Delivery as expected, at a fair price.

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  • 5 / 5 1
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    Great dive watch.... just what I was looking for & a competitive price too

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  • 5 / 5 1
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    Fast and reliable.

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  • 5 / 5 1
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    Super company my third purchase from them, everything went smoothly and reliably. Thanks to Brixit I have been introduced mareshop.eu

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  • 5 / 5 1
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    Amazing

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  • 5 / 5 1
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    Very good service.

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  • 5 / 5 1
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    Super service, quick, without fuss. Highly recommend

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  • 5 / 5 1
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    Excellent service’s

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  • 1 / 5 1
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    Took 14 days to arrive, following tracking it went through almost every country in the EU before arriving with me and the only message I received when enquiring was "Oh delivery companies are experiencing long delays at the moment". Well Mares if you send something by way of the north pole to get next door its gonna take time...ridiculous delay accompanied by a ridiculous excuse.

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    Answer by mareshop.eu
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    Hello, we are sorry for the delay. You received your order in 8 working days, instead of the 7 working days stated on your order. Unfortunately, with COVID emergency, some courier depots are closed and re-routing parcels may cause issues. Actually, we ship from Italy and delivery was in Ireland, so crossing some European countries to deliver the parcel is normal, as the economy service shipment does not fly.

    Answer by Hollie R
    Flag

    WOW!!! Your response to the situation is to insult me? Really??? Geographically there is only one country between your country and the delivery country called France with which you share a 515km border. But in all its wisdom the courier service you chose sent the item from an Italian depot to an Austrian depot. Followed by dispatch to a German depot. Next they dispatched it to a depot in the Netherlands before embarking it on a lengthy sea service to Ireland. Once in my own country which is only 220km across this courier took a further three days to get it to me. Ordering on Friday the 19th of November and receiving on 2nd of December is 10 working days surely or 14 full days, two weeks last time I checked. Wouldn't blame your company but the service you use. Accept for when I enquire your response was useless and now when I comment on the events you retort in an insulting manner. If this is your idea of an apology I'm not really sure that customer service is your thing. I am happy with the product and will probably use your shop again in the future but think you should have someone take a look at the courier service you use and whether it could be improved, that is all.

    Answer by mareshop.eu
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    We are very sorry you felt offended by our answer, that was not our intention at all. I really wish we could have a straight delivery line from Italy to Ireland, actually, none of the international logistics we use offers it at the moment, but we will be happy to implement it when possible. As far as now, we have no control on routing paths.

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  • 1 / 5 1
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    I do order, but not receive stuff.

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    Answer by mareshop.eu
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    Hello, we are sorry for the issue, but as we wrote you, the credit card company blocked your payment and we were forced to cancel your order. Our customer service is available for more details.

  • 5 / 5 1
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    Good customer service

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  • 5 / 5 1
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    Excellent aervice!

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  • 5 / 5 1
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    The navigation was alright, the delivery was fast and okay, and the product is good as expected, thank You.

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  • 5 / 5 1
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    5 stars overall easy to maneuver

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  • 5 / 5 1
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    All well, thank you.

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  • 5 / 5 1
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    Yeah no problems with shipping time. All ok.

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  • 5 / 5 1
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    Very quick delivery! Professional customer service- highly recommended.

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  • 5 / 5 1
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    excellent products and very quick shipping. A++++

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  • 5 / 5 1
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    Very intuitive and comprehensive website, easy transaction and top delivery service

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  • 5 / 5 1
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    exexcellent service

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  • 5 / 5 1
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    Everything was great, the only annoying thing was that I have received too many emails regarding the shipping.

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  • 5 / 5 1
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    Fast and good quality

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  • 5 / 5 1
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    Excellent service, stock displayed on website, delivery super fast and goods as described on website.

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  • 5 / 5 1
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    Great cooperation and very fast delivery!

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  • 5 / 5 1
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    Fast delivery, everything is great.

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  • 5 / 5 1
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    Received exactly as advertised, very quick delivery.

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    Fast delivery service, great price, A++ overall.

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  • 1 / 5 1
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    Twice I bought a Mares Reef 3mm suit and both times I got a suit that is not like in the picture .... Everything else is fine, but my opinion is that if the suit in the picture has a white color under the arms on the chest, then they should send such a suit! thanks

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    Answer by mareshop.eu
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    Hello Erceg, we are sorry for the issue. Actually, it happens quite often that manufacturers change some color details in suits depending on the production lot and available neoprene. Our customer service will contact you to offer you a solution.

  • 4 / 5 1
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    Zamówienie przebiegło bardzo sprawnie.

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  • 5 / 5 1
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    Excellent communication and fast postage of my Leica Extender 1.8x which arrived well packed to Australia… many thanks, Matt.

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  • 5 / 5 1
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    Very fast shipping, excellent price. Regulator arrived before the indicated expecting shipping date.

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  • 5 / 5 1
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    J ai bien reçu ma commande, c est parfait merci beaucoup

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  • 5 / 5 1
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    Good service and quick

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  • 5 / 5 1
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    good shop

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  • 5 / 5 1
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    Everything is very good! Thank you very much!

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  • 5 / 5 1
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    The item arrived 1 day before the date, which was good. Good prices

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  • 5 / 5 1
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    Good communications, prompt delivery, quality products - thank you

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  • 5 / 5 1
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    Well laid out site resulting in a hassle free purchase at an unbeatable price and delivered on time, an honest business that I look forward to dealing with again +++++

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  • 3 / 5 1
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    The on line store needs to make it clearer to prospective UK purchasers that now we need to pay import duty

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  • 5 / 5 1
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    Very easy to shop with them. Good delivery service

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  • 5 / 5 1
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    Very fast delivery. No troubles at all. Thank you guys.

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  • 5 / 5 1
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    Very good internet shop, guys are very friendly, but FedEx is the only means to deliver, rather expensive

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    Answer by mareshop.eu
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    Hello Alexander, thank you very much for your positive review, we really like to serve our friends in Russia too. Unfortunately, for the moment, FedEx is the only shipping service that grants delivery in Russian Federation, but we will do our best to offer other services as soon as possible.

  • 5 / 5 1
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    Great service, fast delivery. Gerard, Dublin,

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  • 4 / 5 1
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    good experience

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  • 5 / 5 1
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    Order shipped and arrived fast

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  • 5 / 5 1
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    Bought a Garmiin Quatix watch from these guys. Great service. Anserwed email queries within minutes. Totally helpful and communicative.Order arrived really well packaged and FedEx tracking enabled! oh..and I got the best price on the watch ..anywhere on the planet! nice one guys. Will buy again from them no question!

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  • 5 / 5 1
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    Just as described with fast international shipping. I'm greatly impressed!

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  • 5 / 5 1
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    Fast and smooth experience

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  • 5 / 5 1
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    As a customer from the USA ordering from Europe I'm usually nervous about shipping and custom duties. Mareshop was able to beat my local dive shop's price for a speargun by about $100 USD including shipping and all fees. And the shipping was amazingly fast from Italy once the unit was in stock and for a fair price, about 2-3 business days. Customer service responded immediately and was helpul and the reason I followed through with the order.

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  • 4 / 5 1
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    Good and fast order handling, however delivery time some days longer than promised.

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  • 5 / 5 1
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    Very fast delivery. Great service.

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  • 5 / 5 1
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    Found mareshop while looking for brexit alternatives even Decathlon were sold out of wetsuits. Ordered from mareshop 11pm, got email at 7am to say order was being prepared. Fast and free delivery to Ireland. Well packed. Delighted to have found a replacement.

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  • 5 / 5 1
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    Great customer service, fast delivery

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  • 5 / 5 1
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    Items arrived as expected, tracking number was supplied, items were securely packed and clearly labeled. Communication with the Mareshop.eu customer care services was very easy (questions answered timely and product non-availability advised immediately after order has been created, solution and replacement products offered). Very good experience shopping @ Mareshop.eu

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  • 5 / 5 1
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    goog description - fast delivery and updated by email on delivery status

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  • 5 / 5 1
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    Will buy again from mareshop 👍

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  • 5 / 5 1
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    very quick service

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  • 5 / 5 1
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    Easy to order. Tracking information was excellent. Products delivered on time and were exactly what I wanted.

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  • 2 / 5 1
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    Shopping was without hassles and payment went without a problem. What made me rather upset is that they gave the option for a FedEx 1-3 and 5-8 business day delivery. Which I stupidly paid for the 1-3 days delivery. Turns out that no matter which option you choose, delivery time is the same.

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    Answer by mareshop.eu
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    Hello, we are really sorry for the delivery delay. Actually, for your country, FedEx is having some issues also with Priority service due to Customs procedures. Our customer service will contact you for a partial shipping fee refund.

  • 4 / 5 1
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    Ok!!

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  • 5 / 5 1
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    These guys have done the most awesome job of looking after us with our pump we had an issue with and getting a new one to us when I ordered a new spare pump.

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  • 5 / 5 1
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    Very happy with the prompt service. I am ordering more items and would recommend.

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  • 5 / 5 1
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    Excellent service.

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