Customer reviews
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I live in the US. I have placed four orders in the last two months. My experience with this merchant has been nothing but excellent. The prices are great, and the shipping time as good as when I buy from an US based store. I placed my last order on a Sunday and received the goods on Thursday of the same week. I definitely recommend Motostorm.
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Awesome company to order from and will definitely order from in the future. Was looking for a specific color for an Alpinestars jacket and Motostorm was the only place I could find it in stock. Order was shipped with in 24 hours and was delivered in 4 days. Very impressive considering from Itality to the United States in 4 days.
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Good price, logistic great, thanks
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Super Laden! Coole Produkte und die Lieferung kam früher an als vom Lieferanten angegeben, Top! Lieferung in die Schweiz in nur 6 Tagen ab der Bestellung. Danke für den tollen Service
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Au top !
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Quick call to make sure of availability of the product. Ordered on Monday, delivered on Thursday in France. Very quick. Good price and good service. I would recommend. Thank you
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Motostorm.it is by far the best online retailer of Moto products. International shipping is super fast and the prices are unbeatable.
Review of , following an experience of by A A. *
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Good quality jacket. Fits perfectly. The ideal summer jacket.
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Ist alles sehr gut gelaufen, gerne wieder!
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Shipped on time, order was as expected nothing to say!
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Everything from purchase to delivery fantastic, tracking was spot on can't fault anything very happy 😊
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Perfect, thanks!
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Great shop.Excellent prices.Fast shipping. I really recommend.
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I have had several styles of HJC helmets. This HJC Grape, is the first HJC full face helmet that I now have. The fit is perfect as always, and the quality of this specific design is outstanding! Motostorm’s customer service is outstanding! I had the helm from Italy to Montana by FedEx, in five short days!
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Absolutely delighted with my Purchase of the Arai Isle of Man tt 2024 helmet.
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Great service and very fast delivery. Thank you for a successful transaction.
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quick, friendly service
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thank you!
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Time before the order wnt shipped
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Great price. Product came well packaged with no damage. Only downside is if your in a super hurry, it took about 10 days to ship. However, once shipped, only 3 days from Italy to my Hawaiian front door. Would highly recommend.
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High shipping costs had me syndical, but I really wanted this specific tank bag. Received constant communication via email and it arrived within a week.
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As described and fast shipping
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Great price, fast shipping. FedEx is terrible but Motostorm took care of it.
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Great prices and exceptional service has been my experience with Motostorm for some years now. Prices are mostly much lower than in Australia and the delivery service is as quick as ordering something from Brisbane to Melbourne via Australia Post. Well recommended especially for high end equipment, helmets, clothing etc.
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迅速な対応で助かりました。
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everything perfect!
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....
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Very satisfied. Good navigation on site,fast delivery and great costumer services
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Needed a replacement Sena M1 Evo helmet that failed under warranty. Motostorm replaced it at no cost and their communications were very good. I would use Motostorm in the future and would have given a 5 star rating but for the fact it took quite a long time to go through the warranty process. Happy with the replacement helmet though so 'thanks' :-)
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When I shopped with them 8 years ago, they responded immediately to my additional requests, but this time they haven't responded to my emails, so I'm giving them 4 stars.
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Easy to shop for what u need on Motostorm online store. Prices are competitive and service is tops. Most important is Stock availability and they ship out very fast. This is my 3rd overseas order and items were delivered to Singapore within 5 days. Highly recommend Motostorm
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Perfect.
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Excellent service, products and prices. Highly recommended! :)
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I am located in Australia but have purchased parts from Motostrom Italy several times. They arrive in Australia a fair bit cheaper than buying locally and delivery is within a few weeks.
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Best prices, will be ordering here more often. Great shipping considering they shipped to US!
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Easy to order, good prices, swift delivery.
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products as expected
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Very bad service and too much delay in shipping and after one month of hold my money they do partional refund from my order and ship the rest of the items in very bad communication Highly recommend to not order from them because they are not respecting the delivery time and they are far away from customer service or how to make the customer satisfied
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Not the best experience. Gave me a expected delivery date. Days following shipment date did not receive shipment nor any updates on my shipment. Had to email to get a status. They then replied the manufacture was on a back order. Now it is weeks after my original shipment date when they update me on new date . Fed Ex international puts my shipment on customs clearance delay as Motostorm did not give a full description of the package to them. Fed Ex has been trying to contact Motostorm to get that information but has yet replied and will ship the items back to shipper on the due date. It as now been months since i placed my order. Still nothing I advise not to order from here as you will be DISSAPOINTED!!!
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It is a great experience and fast shipping. Will definitely buy again
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Good overall, it was my second order here. It took a week to get my order shipped out after placing an order and wasn't clear if lead time was clearly mentioned on the page.
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Le suivi pour le retard de l’expédition???
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Thank you Motostorm ! Quick derivery & Good condition !
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Merci. Produit conforme, emballage soigné, aucun problème à signaler.
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Serietà e velocità nella spedizione
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Arrivato rapidamente
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Ordered the Givi Canyon side bags and they came quick and the bags look great and snap right into my Monokey luggage rack
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Screaming deal, lightning fast shipping, did I mention it was a screaming deal? Shipping was extremely cheap also from Italy to the U.S. I will definitely be back, already sent my pit partner they're way.
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Great to deal with . Had to change my order and they replied promptly and it all went smoothly.
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Good place to buy I ordered a pair of moto boots after a day or two a email them to change the Order and the did changed and 4 day I received my boots happy with purchase I recommend Motostorm.
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This was my first order from MotoStorm and I was very impressed, ordered it on Monday (from Europe) and received my order on Thursday in the USA, great value and great delivery times for exactly what I ordered. Thanks
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Very good service
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The shoes is as described. True to its size chart. Fast shipping - Italy to Philippines Monday- placed order Thursday- arrived Legit store. Highly recommended
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Though I haven't installed the pipe yet, it seems well made and the shipping went without a hitch.
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All went well with purchase, shipping and satisfied with the exhaust system received. Will shop with Motostorm again.
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Very good
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Optisch sehr schöne Bikerjacke, passt prima und qualitativ gutes Leder und Verarbeitung. Bin sehr zufrieden. Einzig die Lieferung dauerte länger als erwartet - über eine Woche.
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I can recommend this company…. very good service
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Super Fast shipping! Shipped my helmet when no other site would. This will always be my go to store for future helmet purchases. Thank you so much!
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Arrived in good time in good condition
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One of my items was shipped damaged and I can't get in touch with anyone about it. Now the only option is to pay for return shipping and get a refund which isn't right in my opinion.
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Price, delivery, service are at the top !
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Stay away - if your receiving your order from abroad. Although I paid postage to motsport I was billed another £73 from customs on top of the original purchase - a complete rip off.
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Answer by motostorm.itFlagHello, as the Uk is no longer part of the European comunity you may be subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We inform our Uk clients about this on our website and also at checkout.
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Great service
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Very happy with service. Fast to post and would highly recommend
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I sent the support team an inquiry and got no response
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order delivered at an okay pace to US, no complaints. product was quality and im happy with my purchase. what else to say
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Very fast delivery (it took 3 days from Italy to Canada) and good quality product.
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The customer service is absolutely excellent. I had a problem with paypal where it grabbed an old address for some reason, didn't see it until the order was complete. Motostorm.it responded to my email quickly, re-made the shipment, so it got to the correct address, and sooner than I expected. I could not be happier.
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Die Jacke ist einfach fantastisch und sehr durchdacht. Die Jacke ist durch die hochwertigen Materialien extrem angenehm zu tragen.
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It took a few days but everything arrived perfectly, thanks to the motostorm-team!!
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Needed a helmet liner replacement for a Nolan helmet. This was the only place that had them. Shipping was a little high but it arrived in the US from Italy in three days.
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Neotec 3 was available at a great price. Order was processed quickly and in the hands of fedex on its way to me in 36 hours. Arrived 1 week after i ordered it all the way to Texas. Will be ordering future items from them
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- The good : nice prices , fast delivery good quality products. - the bad : customer support is nowhere to be reached be reached . Still good store to buy from
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I ordered a Tom Tom navigation device and recieved no acknowledgement of the order. There was no communication from the company at all, to the extent that I spoke to an italian neighbour asking her to phone the shop to confirm the order. Needless to say the phone rang out with no reply. emails would not go through to the server as it was full apparently. I thought that I may have been scammed, so I tried to stop the paypal payment and bought another unit from a known and trusted UK supplier. The Motostorm unit turned up today, so now I have 2... What a bloody waste of time. Just an email is all it takes guys...
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Excellente
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迅速な対応ありがとうございました。
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Product delivery as promised, easy transaction!
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Took long before shipping
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Reçu mon pot d'échappement xil avec le certificat à l'intérieur. Livraison dans les temps. Site fiable ainsi que bien expliqué la compatibilité avec certaines motos.
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Products are awsome , can’t get any better than that. Pricing is better with coupons. However, we still have to pay import tax in the States Shipping is decent, some days it’s fast some days it happens to floating on the ocean for extra few days. Still arrived. Sometimes they are out of stock and forgetting to send you a notification so you will have to wait for week or two.
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There should have been more information regarding the surcharge to be paid to get the item delivered. It came as quite a surprise. The amount should have been made clear at point if order
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I haven’t received my order until now. This can’t be real. Definitely a nightmare that it needs to take 2 weeks to prepare my order to get ship. Please do better than this.
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Answer by motostorm.itFlagHello, thanking you for your feedback. The order was shipped on the same day as it was planned to be. Motostorm provides an estimated shipping date which can be consulted in your mymotostrom account. I can see that you have recived your goods two days ago.
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it was fast and corect. les then weak i got my boots from italy to my home in israel. thenk you MOTOSTORM!!
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no response to email and delivery times too long
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The product arrived quickly and was packaged in good condition. i am satisfied. thank you
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Très satisfaite. Livraison rapide
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Item arrived on time; the quality is unmatched! Thank you
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Everyhing great , but what about the warranty ? See no information about it
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Excellent customer service. Buy with confidence from USA. Great Products. Fast shipping. Good service.
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Why did you send me used gloves? Never ordering from these crooks again. Embarrassing and unacceptable.
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Excellent service. Outstanding price and quick delivery. I’m very satisfied.
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Product is as described, and service was great. Processing time was long, but all and all, great store with good prices!!!
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Fast shipping a
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Excellent service with this order an all previous orders. Easy to use the website, accurate information on the product and great price reduction. Dispatched the day after ordering.
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I've ordered quite a few different items over the last 2 years, and have to say their customer service is excellent!
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Demorou mais um dia que o previsto. Mas tranquilo. Menos positivo é o tempo de entrega para portugal demorar uma semana.
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Perfect communication. Wrapping of product could be better, thicker. Product in best condition thou.
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Quick delivery to the US
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Great value and super fast shipping to Canada.
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