Customer reviews
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perfect
Review of , following an experience of by EDEN K. *
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Very quick response and delivery. Sensationally fast and uncomplicated handling of my return.
Review of , following an experience of by BEN L. *
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Still to receive item, was a bit surprised there was no mention of import duty at time of purchase I did expect it however I am sure many are fought out since we arrived in the sunlit uplands of brexit
Review of , following an experience of by TYLER B. *
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Answer by motostorm.itFlagHello, Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery.
Answer by Tyler BFlagThat I would understand , what I am saying is you should mention it at checkout, I am sure there are many people who voted for brexit that will not understand this It should be
Answer by motostorm.itFlagHello, We actually do indicate this in the confirmation email that you received the moment you placed the order. If you scroll, you will see the section "Custom duties". Best regards,
Answer by Tyler BFlagIf you read my message I am talking about before committing to purchase NOT after purchase in the small print
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I am amazed with how quick they shipped my order and how quickly I received it.
Review of , following an experience of by MAX M. *
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Ordered a helmet and visor, website is clear and easy to navigate. Received email confirmation and shortly thereafter shipping info. International shipping, and my order was delivered in excellent condition within a week.
Review of , following an experience of by TEAGAN R. *
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Tout a été parfait du début à la fin, bravo :)
Review of , following an experience of by JADE H. *
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Very fast delivery, with no problems, the parts fit my motorbike perfectly
Review of , following an experience of by HELEN P. *
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fast, perfect, reliable
Review of , following an experience of by IAN W. *
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Fast and Quality service
Review of , following an experience of by HARRY R. *
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受け答えを早く、日本からでも安心して購入出来ました
Review of , following an experience of by THEO T. *
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Motostorm had a long delay in supplying my boots, but kept me fully informed at all times, and quickly offered to refund my money if I could not wait. Boots are exactly as advertized.
Review of , following an experience of by CAROLE W. *
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awesome items i will definitely buy again thank you
Review of , following an experience of by SIENNA W. *
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Good
Review of , following an experience of by KEVIN R. *
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Faster delivery time and you would have received 5 stars.
Review of , following an experience of by JOANNE A. *
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Ordered a new helmet from Sydney, Australia and it arrived within a week. Helmet quality is of a high standard and service was as promised. Would highly recommend Motostorm for this reason.
Review of , following an experience of by JAKE D. *
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Je ne commanderais plus chez vous. Livraison insatisfaite et retards de gestion de ma commande chez vous.
Review of , following an experience of by MEGAN D. *
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Answer by motostorm.itFlagBonjour, Nous sommes vraiment désolés que vous ne soyez pas satisfait de votre expérience. Lorsque vous avez passé la commande sur notre site, il était clairement indiqué que l'expédition était prévue pour le 09 août car le produit n'était pas disponible en stock. Nous avons expédié le 11 août et répondu le jour même où vous vous êtes renseigné sur votre commande. Malheureusement, étant donné que nous sommes en août et que de nombreuses entreprises ferment pour les vacances d'été, nous avons fait de notre mieux pour expédier à temps et nous avons eu deux jours de retard par rapport à ce qui vous avait été communiqué le jour même où vous avez passé votre commande.
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Package arrived quickly and in good condition. I'm very pleased with the jacket that I ordered. Thank you!
Review of , following an experience of by ELSIE W. *
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I live in the US and was a little hesitant ordering from Italy, but they were amazing. I ordered front and rear Ohlins suspension for my XSR700 and it arrived in less than a week. I will absolutely order from here again!
Review of , following an experience of by ANNA H. *
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Excellent
Review of , following an experience of by LEAH E. *
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Easy to order ,fast shipping….. thanks
Review of , following an experience of by ABBIE E. *
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Outstanding service and fantastic product...thankyou
Review of , following an experience of by JAMIE T. *
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Found cheaper & faster shipping than the others with all respect to the others. Keep up 👍🏼
Review of , following an experience of by CARRIE M. *
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This review is from USA. I had AMAZING customer service from Juliana. She provided a price match, quick response, and answered all my questions. The shipping for my jacket was super fast once it was back in stock. I will definitely order from Motostorm again. Thanks!
Review of , following an experience of by ISABELLA L. *
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Entrega rápida e gostei no geral.
Review of , following an experience of by ISOBEL H. *
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Shipping was fast and the product was great!
Review of , following an experience of by AMY E. *
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Ampia scelta di ottimi prodotti ad un prezzo molto concorrenziale. Servizio di consegna rapido ed efficiente.
Review of , following an experience of by JEREMY H. *
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Very good.I will buy goods again!
Review of , following an experience of by JACKSON W. *
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Very happy, they went out of their way to source me a helmet from the supplier
Review of , following an experience of by CHRIS M. *
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Amazing! I ordered a tank bag and it arrived 3 days later from Italy. I normally wait over a week for things from amazon so this was a pleasant surprise. I will order things from them in the future!!
Review of , following an experience of by LOGAN R. *
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Great customer service, and pricing. A definite goto shop for motorcycle gear.
Review of , following an experience of by TOBY R. *
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Beste Preise und Verfügbarkeit der Artikel. Hier bekommt man Sachen die in den einschlägigen Foren anscheinend unbekannt sind.
Review of , following an experience of by ROXANNE E. *
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Excellent service, exactly what I needed and at the best price. thank you Excellent service, exactly what I needed and at the best price. thank you
Review of , following an experience of by ALEXANDRA H. *
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Good communication and customer service.
Review of , following an experience of by RYAN S. *
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I could not believe how fast it arrived .
Review of , following an experience of by CHRISTOPHER P. *
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I received the product as advised, great service and delivered when I was told the product would be delivered.
Review of , following an experience of by WILL R. *
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Website is confusing and misleading, then they expect you to pay the return postage on something that you did not order.
Review of , following an experience of by GEORGIA M. *
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Answer by motostorm.itFlagHello, we are sorry that you are not satisified with our service. As indicated on our website we do not offer free return from the Usa. Regarding the item you have recieved from us, our website states exactly what the item is and the use that has to be made.
Answer by Georgia MFlagFederal charges are being filed because of the failure of “Truth in Advertising” on your part. Your website is confusing and misleading to the average person. On your website, the picture that you have displayed for the item, I purchased shows the top case. You have to look at the picture hard in order to see the mounting bracket. Truth in advertising would dictate that you show a picture of the mounting bracket without anything else. Other companies and other websites selll the case as a GIVI SR-19. Go to your computer, and use Microsoft Edge. Type in the search bar GIVI SR-19 and you will see multiple pictures of the case that I attempted to buy from you.
Answer by motostorm.itFlagHi, the code that you have purchased is the kit that you need to mount any monokey case on your bike. It is a dedicated kit for Honda. We state this on our website. If for any reason you are not satisfied with your purchase you can return it to receive a refund. Please consult our return policy. https://www.motostorm.it/en/return-policy.html
Answer by Georgia MFlagI already have the mounting bracket, what I was wanting to buy was the case. Why in the world would I need another mounting bracket for. Your website is very misleading and deceptive, and goes against the federal guidelines of truth in advertising. Federal charges will be filed, but you can avoid this by offering me a one time only free return shipping label.
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Discovery of this site, many choices of qualities, attractive prices, products in stock and very fast shipping, for my first order total satisfaction.jean
Review of , following an experience of by ABBIE R. *
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Quick delivery to USA and good pricing on the product.
Review of , following an experience of by KATIE R. *
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Fast shipping. Well packaged
Review of , following an experience of by PAUL A. *
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Always great service. I'm a return customer. Will be back.
Review of , following an experience of by DAN J. *
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Very fast delivery. Item as described ❤️
Review of , following an experience of by ABIGAIL D. *
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Delivered as promised on time. Shark S Drak 2 helmet is as advertised and fit perfectly. Very satisfied.
Review of , following an experience of by MATILDA C. *
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i must say they the best costumer Support. Good Service.
Review of , following an experience of by JESSICA H. *
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very fast delivery to the Philippines. Item arrived well packed and all parts seem to be complete. thank you.
Review of , following an experience of by BARRY C. *
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product arrived on the expected date
Review of , following an experience of by ALFIE C. *
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I ordered 2 helmets and they emailed me and said they only had one available and that the second one wouldn’t be shipped for 2 months. I figured they would give me my money back, but they said I could change helmets or wait until September 30th. I have emailed 4 times because I was going to just get a different helmet but I don’t get any response. I received the first helmet and im very happy with it. I have tried to even get a different size in the helmet but don’t get any response
Review of , following an experience of by AIDEN L. *
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Everything was great, thanks!
Review of , following an experience of by MASON C. *
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received a quick response. I want to use it again.
Review of , following an experience of by CHRISTIAN R. *
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Inquiries by e-mail are also quick and the shipping is perfect.
Review of , following an experience of by JORDAN P. *
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Very fast delivery. Thanks
Review of , following an experience of by SIENNA H. *
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All I can say is truly I couldn’t believe how fast the item was received and wonderful Tech Support and very responsive and delightful to speak with. Quality is 100% Legit. 10 Stars if Possible. Great Company
Review of , following an experience of by FINLEY M. *
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Great site. Pricing is very competitive. Fast shipping and delivery. Great range of products.
Review of , following an experience of by KYLE C. *
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Best Service
Review of , following an experience of by YASMINE R. *
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top seller
Review of , following an experience of by LINDA T. *
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Super gelaufen netter Kontakt
Review of , following an experience of by JOANNE C. *
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no comments
Review of , following an experience of by GEORGE W. *
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Everything perfect, super fast delivery. Thank you
Review of , following an experience of by KIRSTY M. *
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Motostorm.it is an amazing company. They had the item I wanted in the correct size in stock. The message I sent was promptly acknowledged and the ship notification was lightning fast. I appreciate customer service was responsive and confirmed that my correspondence was received. The boots were ordered on Thursday, the 3rd of Aug and I received the order on Monday, 7th of Aug. Extremely happy with this company. Great customer service and prompt delivery from overseas.
Review of , following an experience of by SUMMER R. *
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I ordered it two weeks ago. They dispatched on the fourth. I was t told there would be import duty and I still haven’t received it
Review of , following an experience of by LUKE R. *
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Excellent store for motorcycle accessories. I Purchased SHOEI NXR2 helmet (white) would have loved to purchase helmet with an Italian flag decal ,(Shoei Nxr 2 Nocturne Tc4) but the import cost would have been much higher. made my purchase from India. the delivery time is fast. the product got delivered within 5 days, once shipped. parcel reached reached India within 2days from shipping FedEx Courier was used Delhivery Courier does the final delivery within india. I did contact Motostorm customer team, they were helpful with the queries. I would suggest that one check if product is in stock, your looking for urgent delivery. else 7days buffer time is taken for shipping. for Indian customers Credit cards is must for purchase. FedEx charges additional Rs850 for custom clearance charge which is cheaper than DHL.
Review of , following an experience of by ZACHARY M. *
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Excellent service, fast despatch, good prices and easy to order online.
Review of , following an experience of by BECKY S. *
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Site was easy to navigate, with items categorised by bike type; item was competitively priced and the use of vouchers made it even cheaper; superfast international shipping; and the item was as described. Perfect online shopping experience!
Review of , following an experience of by DYLAN R. *
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Very fast and responsive to my email
Review of , following an experience of by ELLIOTT M. *
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Great prices and delivered within 5 days to Australia. Very pleased with the experience.
Review of , following an experience of by MARTIN O. *
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Site is very user friendly. If item is in stock it is shipped immediately and shipping to the USA was very fast. Shipping bix was beat up but item was intact.
Review of , following an experience of by NAOMI M. *
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The site was easy to find and prices almost too good to be true. I was worried about being scammed but a quick search came up with plenty of satisfied customers. Shipping was very fast and the products I ordered were as described and way cheaper than anywhere else I found them. Buy from them with confidence and enjoy the savings!
Review of , following an experience of by MIA T. *
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This will be a bad one because you chose to use UPS - the worst delivery company ever! Off course I havent got my package yet and god knows if I will.. 🤬
Review of , following an experience of by CAITLIN H. *
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Answer by motostorm.itFlagHi, please be informed the package has reached Jarfalla already and we have sent you an email about the delivery this morning. You can indicate your favorite transport company in the notes of your order, we will do our best to follow our customers preference whenever possible.
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I am very happy with my purchase. Products are legit and prices are of course reasonable. It would be best if shipping could be a little bit cheaper.
Review of , following an experience of by LISA R. *
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Transportation period was too long. I guess it was caused by some parts were in the box.
Review of , following an experience of by ELLIOTT R. *
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War bis jetzt alles super
Review of , following an experience of by NATHAN R. *
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The site was easy to navigate...the shipping was on time...the product was very good in quality! I will definitely be ordering again soon!
Review of , following an experience of by TRACY O. *
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Great service, Quick delivery and great customer service
Review of , following an experience of by JOHN W. *
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Fast,easy,responsive and friendly staff
Review of , following an experience of by COURTNEY B. *
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Reliable supplier for me. I order gear, motorcycle parts. Very satisfied with an experience so far.
Review of , following an experience of by MAX T. *
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Excellent customer service. My email to modify and order was responded to within a reasonable time given the time differences. My issue was resolved quickly and the item received within a few days. I could not recommend this store more.
Review of , following an experience of by MARTIN M. *
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Excellent communication, shipping was quick to arrive in California, and love my new boots. Had to exchange for smaller size, but i did stick with same boot. Falco maxx in black.
Review of , following an experience of by JOSEPH S. *
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Windshield came quicker as expected. Fit and works beautifully.
Review of , following an experience of by ALAN L. *
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good items. arrives on time
Review of , following an experience of by KIMBERLY R. *
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motostorm is great!
Review of , following an experience of by LUCAS C. *
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Only business that would even respond to my request of helmet with a size of 3xl. Individual I communicated with was extremely helpful and knowledgeable on different models I was interested in. Found exactly what I wanted. Thanks to your staff. Helmet is perfect.
Review of , following an experience of by ALEXANDRA H. *
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Good price and fast delivery. Highly recommended!!
Review of , following an experience of by TONY W. *
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As an American customer the prices are excellent and the shipping took only about 10 days. My only frustration was payment options were a little limited I was finely able to use PayPal as a “guest”, which worked fine. Otherwise it’s all good.
Review of , following an experience of by HELENA R. *
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Thank you
Review of , following an experience of by PHOEBE W. *
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Rapide et sérieux 👍
Review of , following an experience of by JUSTINE K. *
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I couldn’t get this item where I live, found online here. Only took 5 days to get to Australia which is amazing service. Really happy shopping through motostorm
Review of , following an experience of by JANE W. *
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Belissimo. Grazi.
Review of , following an experience of by KEELEY S. *
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First time i used the site. Being their from anthor country had me nervous. I had no problems everything was great exhaust came when it was spose too. Will used again.
Review of , following an experience of by MASON F. *
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I'd not heard of Motostorm but found them on the web, stocking the particular item I'd been unable to locate elsewhere. Using their website was easy, and my goods arrived promptly, well packaged, and at reasonable cost. Highly recommended.
Review of , following an experience of by DAISY R. *
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I purchased the item from them instead of through the manufacture because they claimed it was in stock. I’m guessing it was not, took a month before it shipped. Once shipped it was surprisingly fast. I understand that sometimes things are beyond your control, but a simple email would’ve gotten you the fifth star. Other than that, I’m very happy with the overall experience & looking forward to doing more business with you. Site is fantastic, prices are great & shipping is like a sore dick…just unbeatable. I will share my experience with friends and family or anyone looking to save on motorcycle gear, I will caution them about the possible lag time though.
Review of , following an experience of by NOAH K. *
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Answer by motostorm.itFlagHello, we are sorry about the delay in shipment caused by a tardiness in arrival of the item from the manufacturer. We indicate what is available in stock directly on the website for our Customers to be able to know - in this case the item was not and for the inconvenience caused we are terribly sorry. We will do our best to create a better experience on your next purchase!
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Excelente. Rápida entrega e tudo como planeado.
Review of , following an experience of by MELISSA W. *
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Shipment very fas.
Review of , following an experience of by JAYDEN K. *
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Je n’ai toujours pas étais livré, soit disant le livreur est passer aujourd’hui mais j’étais à la maison toute la journée et je n’ai pas eu d’appels manqué. Merci de faire le nécessaire pour que ma commande soit finalisé
Review of , following an experience of by ROSS R. *
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Answer by motostorm.itFlagBonjour, nous venons de recevoir communication par le transporteur que votre colis a ètè déposé à un point relais aujourd'hui. Nous vous avons envoyé un email à ce sujet avec l'addresse de retrait du colis. Nous nous excusons pour ne pas avoir pu vous informer plus tot.
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I love it that I can purchase a product from Italy and not pay VAT, and have it shipped to the US at a reasonable cost! Thank you Motostorm!
Review of , following an experience of by ADRIAN W. *
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I ordered a motorcycle jacket here for my son, then saw a few negative reviews that started to scare me. Motostorm did a great job, did just what they said. We were able to see the transaction go from processing to shipping and we received it exactly on time! My son loves his jacket, thank you so much guys!
Review of , following an experience of by ANTHONY W. *
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I would like to thanks motostorm.it for the excellent service. I made the order at 13:00 and the order picked up from UPS same day! After 3 days my order was delivered to me at Greece. Goods was in a very good packaging at excellent condition.
Review of , following an experience of by EMMA L. *
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Quality product and fast delivery!
Review of , following an experience of by LEAH G. *
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Very happy with the speed of the delivery and the service. Queries were answered promptly. Helmet arrived in perfect order. I would recommend and use Motostorm again.
Review of , following an experience of by EMMA S. *
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very good prices, very fast shipping and delivery, top!!!
Review of , following an experience of by ELLIOTT W. *
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I was very impressed with the order you processed. The price was right and reasonable shipping. But now I'm getting daily emails on another item I looked at that I do not want to buy. Please stop!
Review of , following an experience of by ELLIE M. *
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Motostorm.it was easy to work with. Received my Shad cases and mounting more quickly than my friends that ordered from other locations. Thanks!
Review of , following an experience of by CHARLES H. *
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